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103 Los Angeles to Hawaii Cruise Reviews

Los Angeles port is close to my home. The ship was s mess. It was poorly maintained in nearly every area. Mold in the public bathrooms, food frames patched with mismatched aluminum. None of the tampon machines worked. Black mold, ... Read More
Los Angeles port is close to my home. The ship was s mess. It was poorly maintained in nearly every area. Mold in the public bathrooms, food frames patched with mismatched aluminum. None of the tampon machines worked. Black mold, rust and algae visible on the stairs in the conservatory, urged out lift number. Dirty carpets. Horizon court windows so dirty you could barely see out. Moldings and murals ruined by water from leaking pipes in the restaurant. We were told that one of the pools had a crack, but the ceiling in horizon court was dripping, no pool there! Brown stains on the carpet from dripping. Ceiling tiles inserted incorrectly and didn't fit right. They raised the price on a pre paid spa service by 45% they refused to honor their posted and prepaid price. Duty free liquor was more expensive than duty paid liquor at my local grocery store. All in all, I didn't let the food or the ship destroy my vacation. But a lot of people did. Read Less
Sail Date December 2019
My wife and I wanted to celebrate her birthday, our anniversary, Christmas and New Years on board a cruise to Hawaii, and the itenirary of the Star Princess matched ours. Before I start the review let me inform you that we ... Read More
My wife and I wanted to celebrate her birthday, our anniversary, Christmas and New Years on board a cruise to Hawaii, and the itenirary of the Star Princess matched ours. Before I start the review let me inform you that we have cruised over a dozen times and have alway had good experiences, next let me state that in my opinion the Star Princess should not leave port until many issues with the ship are resolved for the safety of the passengers and the crew. The Negative: On boarding and going to our stateroom we noticed a mildew smell on the hallway and once in the stateroom a urine smell in the bathroom. We accepted the stateroom in hopes that the next cleaning would clear up the smells. After housekeeping came the next day the urine smell was not noticeable but the mildew smell in the corridor was still there. On the third day we had water dripping from the ceiling by the door to our stateroom, and you got wet going in and out. They put some buckets to catch the water and a fan to dry the carpet and the wet bulkheads, this blew the mildew smell into our stateroom. We at this point were concerned about our health and asked to be moved to another stateroom. At first they indicated there was no other stateroom available but they would get back to us. Approximately 16 hours later they contacted us and showed us another stateroom where the mildew smell was not as strong and we took it, however the entry light would come on or off whenever the door was closed and the temperature controller had a mind of its own so the stateroom would go from hot to cold back to hot at will, the furniture was old and damaged. Upon exploring the ship further we discovered multiple areas in many decks and locations where there was water leakage from the overhead and you could see wet bulkheads, buckets, fans, yellow tape and the smell of mildew. Around that time the Captain broadcast that one of the pools would be closed because they had discovered a crack in it, not sure if that was the same water source we had encountered since we were on the 8th deck and the pool is on the 14th deck. Overall you could see the ship was tired: frayed carpets and couches, non-functioning elevators, alarms going off due to miss-functions and looking from shore at the large yellow stains on outside of the ship, it looked abandoned. Our experience on other cruises is there are always a few crew members that are not happy for whatever reason, but the percentage on this cruise was at least three times the average. I did developed an upper respiratory infection that I have been battling for 4 days, not sure yet if it was from the mildew or a different source. The Positive: There were several crew members that made the trip pleasurable, including the Hawaiian Ambassadors that provided Hawaiian music and lessons, the man in pastry area of the International Cafe, and the crew at the Skywalker Lounge. The entrainment was in par with other cruises, as was the food at the dinning rooms. We would say that the Hawaiian Pub and The Crown, Crabshack, and Sabatinies meals were very good. We missed one port of call (Kaui) due to weather, but the other ports, Honolulu, Maui and Hilo were great. The Christmas and New Years Eve celebrations were fun and well done. Bottom line; I would not recommend a cruise on the Princess Star and would suggest you investigate the condition of any other Princess ship before you book. Read Less
Sail Date December 2019
If you are a young at heart late middle ager, this is not the cruise for you. Boring activities, lack luster entertainment. The daily activities were mostly geared for the park in a chair set. The activities around the pool were a ... Read More
If you are a young at heart late middle ager, this is not the cruise for you. Boring activities, lack luster entertainment. The daily activities were mostly geared for the park in a chair set. The activities around the pool were a joke...live music for 45 minutes then cut off for some boring game. In fact, no music outside of the 45 minutes at the pool....canned or otherwise. Instead a constant loop of a Discovery Channel tape. How about some recorded music instead. The time it really got to me is when the band was cut off for a pool activity that was then cancelled due to rough seas (yes, I get that) and then showing a Disney movie..really? The movies under the stars was great --- at night; but nooo....also smack dab in the middle of the afternoon when you wouldn't see the screen that well and lots of loud audio. Not relaxing in my opinion. Some nice poolside music would have been far more entertaining. The constant barage of buy this, buy that (esp from the Effy store) was tedious to say the least. I have taken over 15 cruises in my life time...and one world cruise, but with this one, felt like I was stuck in a convalescent home for 10 days. Never again. My advice, cruise to Hawaii for 5 days, stay in Hawaii for the remaining 10 and then fly home. Read Less
Sail Date December 2019
We love sea days and had wanted to visit Hawaii so this seemed the perfect cruise. Having cruised 11 times over the past years this was our first time with Princess and will be without any doubt our last. The Star Princess is a ... Read More
We love sea days and had wanted to visit Hawaii so this seemed the perfect cruise. Having cruised 11 times over the past years this was our first time with Princess and will be without any doubt our last. The Star Princess is a beautiful ship very well designed with good facilities.The furnishings and decor are very pleasant although in some public areas they are showing signs of wear. The cabin, bathroom and balcony are of good size comparable with most other ships we have been on. The general organisation of embarkation, getting off the ship in ports and disembarkation is very good. The wait staff in the Horizon buffet were very attentive and helpful.That's about it for the positives. Now for the negative experiences. At check-in in San Pedro the woman who went though our details forgot to give us a numbered boarding card which if given would have been a very efficient way of getting aboard but being our first time (Princess) we were not aware of this system.The upshot was that we waited nearl 1.5 hours in the terminal while people came and went around us despite me questioning a staff member and being told just to wait. After waiting far too long I asked another Princess staff member who realised the mistake and let us board immediately. We had been sitting over an hour in the large dull and uninteresting waiting hall needlessly. Getting to our cabin there was no paperwork of information whatsoever. Eventually I was able to track down the stewardess who had forgotten to leave this important information. By now I was seriously not impressed. But things during the cruise just got worse.The first evening we went to the restaurant and although table service was attentive getting your order was remarkably slow. Never mind I thought, putting it down to first night adjustments. The next evening was slower still. From getting the menu to getting the 3rd course (desert) took just over 1 hour 40 minutes. The third night I waited 20 minutes just to get the menu! That was enough for me especially as the food was completely unremarkable. However I did give the restaurant another go on a formal night later and ordered a steak medium rare. The food arrived in good time but the meal was inedible. If I had ordered rare it would have walked off the plate it was so undercooked. I didn't complain or order another because the quality was terrible- completely devoid of flavour as was the vegetables. The meat reminded me of chewing wet cardboard. Food in the buffet was plentyful but repetitive and again unremarkable in flavour. Most breakfasts and lunch offerings were the same everyday with only a few different daily varieties on offer.The fruit especially (apart from pineapple) was generally unripe and lacking flavour. Sand was in the broccoli. Food is a big part of any cruise and without hesitation both my wife and I said that this was the worst food available we had experienced on any cruise. Princess realy needs to look at its suppliers and start using better quality food. Usually you look forward to meal times but not for us on this cruise. Another negative was the Purcell hand sanitizer dipensers in the buffet. Other cruise lines use an alcohol base cleanser which cleans then evaporates. Princess were using some oily cream concoction which meant that the serving tongs quickly became slimy and unpleasant to handle. I had reason to go to to the ship's desk a couple of times and was unimpressed with staff attitude and assistance. Unhelpful, uninformed and uninterested. There were a fair number of information talks and lectures some of which were very good however unlike most other cruise lines we've sailed with many of these talks were subtle infotainment, the idea being to sell you something. In fact unlike many of our previous cruises many of the ships announcements were to do with selling you stuff. Entertainment generally was not as good as experienced on other cruise lines. Probably the biggest negative of this cruise was the cleanliness of the cabin. Yes, the bed was made and everything looked tidy when we returned to the room but all the surfaces were dusty/oily and bits of fluff on the carpet never moved. The biggest upset of the cruise was what we found on the bed. After a few days I had asked if a firmer bed was available as the mattress was too soft. An easy fix the stewardess said, she would flip the mattress because one side was firmer than the other. Towards the end of the cruise we pulled back the doona and accidentally pulled the bottom sheet off too. To our disgust we saw that for nearly two weeks we had been sleeping on some strangers fresh blood and large urine stains on the mattress protector. Urgh! She hadn't changed the sheet even after flipping the mattress! A number of times I used the public bathrooms and found no soap in the dispensor which I thought was bad given that on cruises especially infections can spread incredibly rapidly. I gave up on lazing on the sun lounges and retreated to the balcony after lying on one on deck and putting my fingers into something disgusting under the arm rest. Someone had jammed festering pizza there- the point being that cleaning and hygiene standards just about everywhere on this ship were way below standard. We have done a fair amount of cruising on a variety of cruise lines and have had better experiences on all of them. If Star Princess is a fair representation of Princess Cruises generally then the company struggles to get 2 stars. Read Less
Sail Date December 2019
Let me start by saying that we took this EXACT cruise last year...same ship, same dates, same itinerary..and it was FABULOUS! This year, we thought that it was lacking. The food was average, at best. I find it insulting that the beef ... Read More
Let me start by saying that we took this EXACT cruise last year...same ship, same dates, same itinerary..and it was FABULOUS! This year, we thought that it was lacking. The food was average, at best. I find it insulting that the beef item on the every day menu in the MDR is hamburger...really? I could go up to Trident Grill for that! The dress code was not enforced in the dining room at dinner. Saw many people in shorts (not dressy ones either). I resented the fact that I packed based upon a posted dress code but then it was disregarded. If you are not going to enforce it, just get rid of it! As far as entertainment, they had many of THE EXACT PERFORMERS as last year. I understand the production shows being the same, but the singers, comedians and trio in the Atrium? Also, some of the "game shows" that they had in the Explorers Lounge has turned to Carnival Cruise levels (raunchy and dumb). Not what we expect from Princess. We sailed over Thanksgiving and the decorations were virtually non-existent. Last year, they decorated for Christmas the day after Thanksgiving, but not this year. On a positive note, the medical center was fantastic! Unfortunately, my husband got sick and he received exemplary care from the doctor, Garrick, and nurses Virginia and Clinton. We couldn't have gotten better care at home! The weather was not great, not the fault of Princess, however I feel that they should have a last-minute Princess Patter with additional activities just in case outdoor activities can't be done. I understand that the Patter is already printed, but they can post updates to the Princess at Sea app. The service throughout the ship was top-notch. Staff always friendly and smiling. Also, a shout out to DJ Lovely who is a breath of fresh air! The ship is still in good shape and we love the layout. It is too bad that it is leaving the Princess fleet. Read Less
Sail Date November 2019
I guess their remodel lat year didn’t go well. Tv has frozen and gone out every 2 or 3 days. Toilets take 20 to 40 minutes to flush,if at all.they always apologize but that is not what we paid for.we are 3 elite captains circle members ... Read More
I guess their remodel lat year didn’t go well. Tv has frozen and gone out every 2 or 3 days. Toilets take 20 to 40 minutes to flush,if at all.they always apologize but that is not what we paid for.we are 3 elite captains circle members and have done this 15 day Hawaii cruiseover 10 times and never had these problems. I’ll never book the ruby again. Food was mediocre nothing to brag about.princess workers were great as usual only saving grace about this cruise...we were comped to a dinner at the new Curtis Stone restaurant ,I’m glad we didn’t have to pay the 90 dollars for 3 people because the crown grill is better!we expect better from princess maybe wait to book on the ruby untlll they get their act together?we are princess people but this was a very disappointing cruise ! Their new on demand system is like Netflix it’s great when it works? Things have to get better Read Less
Sail Date April 2019
We chose this cruise because we wanted to be in Hawaii during whale season. Have done two other round trip HI cruises (one from Vancouver and the other from San Diego) but never this time of year. We did see whales - yeah! Poor ... Read More
We chose this cruise because we wanted to be in Hawaii during whale season. Have done two other round trip HI cruises (one from Vancouver and the other from San Diego) but never this time of year. We did see whales - yeah! Poor Emerald, where to start. I'll go with the good first: The MDR staff (ATD) and our room steward were simply excellent. I can't overstate how efficient both areas of service were. Our cabin was comfortable and clean - just an inside on Aloha deck. The sailing itself was good - a few rough days out but nothing too bad. Entertainment was good. The piano player and the trumpet guy were great. Always love the addition of the live band and hope that is never nixed. The ship's excursion to the Polynesian Cultural Center on Oahu was great. Our guide was good not only at the site but along the way and at the other stops. We did the Ultimate Ship's Tour and that was pretty cool. I wish we could have seen a little more of the galley area but I understand it's a busy place and they need to keep it clean. The whole tour was done very well and we were treated to some gifts from the departments. Very nice tour! Now the not so good: Many areas were always crowded. Maybe this was because folks wanted to play cards and other games in the buffet while we carried full plates of food around hopelessly looking for a free table. Same for the International Cafe - people would set up there for the day. We learned to eat in the dining rooms at every available opportunity. On the crowded note, the theatre seating was ridiculous. Had to be there 30-45 minutes early to get a seat. They allowed sitting on the stairs during the first few shows but glad to see they stopped it in subsequent shows. It was a Hawaii cruise but very cold (maybe not to others but to me, 60 degrees on a moving ship is pretty cool). Not just a few days out of L.A. and the last few back in but every single day of sailing. The day in Ensenada had a high of 55. Certainly not the fault of anyone at all, but I think it led to some of the overcrowding on the inside of the ship. I do wish this class of ship had a covered pool area and wish new builds would include them. I'm not a foodie and didn't go hungry or get sick, but man, the food on this ship was just not good at all. There is not one thing I want again. OK, I would go for any of the Norman Love desserts and the pizza was good one day, but other than those, there wasn't one memorable item. While I love them, I do not cruise to eat hamburgers and fries (that are cold by the time I find a warm place to sit and eat). Guest Services were sort of robotic, to put it nicely. However, one lady was nice and was helpful. I went the first day right after muster to sign up for the afore mentioned ship tour as a huge line formed up behind me. I finally got up to the front and while I was filling out the tour info sheet, the lady that waited on me got pulled to the side by a "mob" of people wanting holes punched in their ship cards for their lanyards. So, I'm waiting (and waiting, and waiting) for her to come back to get the sheet and the huge line behind me is getting very restless and angry at the hole punch people (and probably me, since I'm standing in their way), all the while she is off to the side punching holes in cards. So she was actually too nice and too helpful, but just not very professional - should have suggested they stand in line like the rest of the other guests. Not a huge deal as I generally don't visit the desk often if ever, but each time I walked by there, they all had pretty grim faces. I am just very glad we did not book the 28 day round trip L.A. Hawaii/South Pacific trip. And I'm reconsidering a TA booked for September on the Crown as I am afraid of the same issue with overcrowding. Read Less
Sail Date February 2019
I choose this cruise thinking it be relaxing, enjoying and good food, man I was wrong, it was not relaxing because you could find a seat where it was warm, to cold around pool, where most of the movie we’re. Very hard or sometimes ... Read More
I choose this cruise thinking it be relaxing, enjoying and good food, man I was wrong, it was not relaxing because you could find a seat where it was warm, to cold around pool, where most of the movie we’re. Very hard or sometimes impossible to find a seat indoors. Because so cold out doors. The only was to get a seat in princess theaters for main shows, was to go one hour before showtime. Now foods overall was poor, four good meals two prime rib very good, two lobsters dinner very good. The rest of meal was tough or weird spices. The last for or five days we had a lot of leftovers or food no one like. The last three days never seen a chocolate chip cookies, the must of ran out of chocolate chips. But help in dining was fantastic and also rooms steward was fantastic. The ship was very clean and we’ll maintain. Overall poor no place to sit that was warm, seating was limited at princess theater and food was poor. Read Less
Sail Date February 2019
Previous experience with Princess was good 9 years ago. Not anymore. Cruise Director was terrible. Most of the entertainment was amateur at best. The one excursion we chose did not warrant the association with Princess it was a dogs ... Read More
Previous experience with Princess was good 9 years ago. Not anymore. Cruise Director was terrible. Most of the entertainment was amateur at best. The one excursion we chose did not warrant the association with Princess it was a dogs breakfast of a show. (Germaines Luau on Oahu.) Cabin upkeep was excellent. Crew staff were excellent and pleasant. Theatre seating was a nightmare unless you got there 3/4 hour ahead of time. Specialty restaurants had good staff but the food was nothing to get excited about. Crab Shack's crab was not fresh nor of sufficient quantity. Steak restaurant had good environment but little else. The ships photographers became annoying after awhile and the spa services were most aggressive in pushing their very expensive products. My wife and I foolishly fell for the future cruise offer but we won't be using it now that we've experienced the whole cruise. Prior to this cruise, 9 years ago we had 55 days each of Princess cruises. Things were much better 9 years ago. Read Less
Sail Date February 2019
This was our 3rd 15 day Hawaiian cruise on Princess. We bragged about it to friends and they booked on our recommendation (we got nothing from Princess). Embarkation was a unorganized disaster, we did not find the staff to be happy or ... Read More
This was our 3rd 15 day Hawaiian cruise on Princess. We bragged about it to friends and they booked on our recommendation (we got nothing from Princess). Embarkation was a unorganized disaster, we did not find the staff to be happy or friendly. The food in the dining room and buffet tasteless, I think they do this to sell the upgrade $29 each meal sites. Loved the island stops, the captain wisely delayed departure once to miss a storm and made up the time, a wise decision. The ships seat cushions and mattresses could use an upgrade. One of our party of 8 is allergic to dairy and reported this prior to the cruise. She was offered Jello at meals, the staff is not educated on food allergies, on Carnival and RCL she had a wide variety of foods that she could eat. Our cabin was great. The phone had the wrong name on it that made our granddaughter think she was calling the wrong number, I reported this several times and it was never corrected. The Enesnada Port to town shuttle was incorrectly priced ($4 instead of $2) and took us way off the main street, different than the stated site. BE AWARE Read Less
Sail Date February 2019
My wife and I have both reached the Elite Level with Princess Cruise Lines, in addition to having taken maybe a half dozen cruises with other lines. This cruise was our 17th on Princess, over a period of about 7 or 8 years. We felt that ... Read More
My wife and I have both reached the Elite Level with Princess Cruise Lines, in addition to having taken maybe a half dozen cruises with other lines. This cruise was our 17th on Princess, over a period of about 7 or 8 years. We felt that the new Princess program would follow through and recognize their most frequent passengers in some meaningful way, and we enjoyed traveling on their ships. Our cruise last February changed all that. We had a series of unhappy experiences, starting with standing in the rain at the San Pedro cruise terminal for over 90 minutes before boarding. No Princess staff in sight and no umbrellas, ponchos, or anything to provide some relief. After about an hour and a half, with literally hundreds of people soaking wet and standing in the rain, someone realized that there was an empty terminal building that could be used for shelter, and we were all herded into it, only to spend the next hour in line just to get to Passport Control. The entire boarding experience was miserable. When we made reservations for this trip we asked about (a) complimentary gratuities or (b) a beverage package and were told that we were not eligible because we got such a great fare. Once on board we talked with many other passengers only to find that many had the same rate and their gratuities had been included. We also found a group of passengers from the U.K. who had received an even better rate, plus their package included round trip airfare from London to Los Angeles as well as a two night stopover in Ls Vegas at a top hotel. I understand promotional pricing and how it can be presented. But I felt deceived by Princess when they told me what a great deal I had and then gave many other passengers with the same rate a different (and better) deal. And some received a much, much better package. There were a number of other incidents which I felt were cause for making Princess aware of how I felt. So I wrote a four page letter and sent it to them. I sent it by email first to our Princess travel consultant, who returned it to me immediately with a note that she could not open it and I should send it instead to the Customer Care department. So I sent it to the proper address and guess what the reaction was...……….radio silence! I waited for about 6 weeks and sent another note asking what was happening and again heard nothing. If that is how Princess handles their best customers one wonders what they are doing for newer or less experienced passengers. There is a lot of competition in the cruise industry, and this overall experience has left me completely unhappy with Princess. We are now shopping for some other cruise line and left wondering how this could happen. We liked Princess, they seemed to like us, and we were happy. But when they ignored my legitimate issues and made not a single effort to reply I decide that this is their problem, not mine any longer. So we will continue to cruise and I am certain that we can get comfortable with some other line. But it is shame for both my wife and me, and also for Princess. Incidentally, I am still on their mailing list for enticements for upcoming trips! Almost as if I had never written to them at all! Remember that old adage "Fool me once, shame on you. Fool me twice, shame on me!" Read Less
Sail Date February 2019
This was my 8th cruise and my second on The Emerald Princess. The tone of the cruise was set by the staff at the Pier. The weather was a factor but the staff attitude was uncalled for. I’m 67 and my husband 70 and we felt too young to ... Read More
This was my 8th cruise and my second on The Emerald Princess. The tone of the cruise was set by the staff at the Pier. The weather was a factor but the staff attitude was uncalled for. I’m 67 and my husband 70 and we felt too young to be in this cruise. The ship is old decor and the cruisers fit the decor. The entertainment was terrible. The activities boring. If you have 5 sea data you need multiple activities for 2500+ passengers stuck in the middle of the ocean. Activities were knitting, glee club, lei making and the games were so overcrowded it was more of a chore than fun. The thermal spa package $249 was a total waste of money. The spa was coed and the visual was too much. Save your money. The food is average. The specialty restaurants was ok. Nothing to brag about. Casino offered a good escape but costly LOL!! Shore excursions were good except Mexico. Felt so hustled in Mexico. The ship staff overall was great. They don’t smile a lot but you got 2500+ cranky senior citizens aboard, I wouldn’t smile either. I understand you can’t choose your passengers but these were some of the rudest people I’ve ever encountered on a cruise. High recommend if you are 80+ Read Less
Sail Date February 2019
This was my first time on a Princess Cruise. Last year, my fiancé and I went on a Carnival Cruise to Mexico and we had an amazing time. We absolutely loved it, from the food to the service to the entertainment. The staff was phenomenal. ... Read More
This was my first time on a Princess Cruise. Last year, my fiancé and I went on a Carnival Cruise to Mexico and we had an amazing time. We absolutely loved it, from the food to the service to the entertainment. The staff was phenomenal. So our expectations for the Princess Emerald were pretty high. We had a lot of pros and cons in regards to the onboard experience. First, the positives. The International Cafe was our daily go-to (sometimes multiple times a day) for coffee, tea and sandwiches. We bought two coffee cards ($35 each) that cover 15 specialty drinks, which ended up being a really good deal considering each drink cost $4-$5. We really liked the fitness center and used it often, and although we didn’t attend any of the classes, it was nice to see they were available. We went to dinner at Michelangelo’s most nights, and enjoyed the food, service, and the flow from appetizers to entrees to desserts. We never found ourselves waiting a long time to eat. The hostess was fantastic and her energy really added to the positive experience. However, there were some complaints we had about Michelangelo’s as well. They lost our previously purchased and stored wine bottles multiple times, and would usually find them by the time we were ready to leave. One time they never found it, and gave us complimentary wine which was appreciated, but our thoughts were that if they didn’t have a working system in place, they really shouldn’t give the option to keep your wine at the restaurant. Also, sometimes the dress code was obnoxious (my fiancé was told to take off his hat although we saw other diners wearing hats) and I didn’t think it was appropriate to turn away multiple men wearing shorts who had paid good money for the cruise. It just seemed kind of knit picky to me. That being said, for reference, the demographic on this particular ship to Hawaii was probably 80% senior citizens, which wasn’t an issue within itself, but we felt less accommodated and at times somewhat singled out being in our late twenties. The events were mostly geared towards much older adults (although there were a few productions we really enjoyed) and it seemed like everything closed very early. On Carnival, the pools and hot tubs stayed open well after midnight, and here they closed at 10:30PM. The only option by 11PM was the Skywalker’s Nightclub, which was fun sometimes, but it would’ve been nice to have some more choices. The staff in the bars and clubs seemed to thin out also, and we would have to go to the bar initially to get servers to come over to our table, which seemed kind of ridiculous, especially when most of the time they were congregating in an area and not doing anything else. We felt a tad bit uncomfortable in that the pushiness of products and services sales kind of took advantage of and seemed to at times (for lack of a better term) prey on the older adults that may have not been aware of how overpriced things were in comparison to buying the same things off of the boat. We really didn’t like that, and it was something we didn’t see on Carnival at all so it took us by surprise. We also noted that some of the references were outdated, even for the majority demographic, which seemed lazy. One of the productions included music from the early 1900’s, and during an ice sculpting event one of the cruise staff asked the crowd “who remembers before freezers existed?” In that same vein, on days we chose to stay in our cabin we noticed that the channels would play the same episodes of the same shows on a loop for the entire day. This wouldn’t usually bother me, but another huge issue on this ship was that it was terribly overcrowded, so if you wanted to sit anywhere inside during the day most times your room was the only option. This became a recurring problem throughout the cruise. If you wanted to get a seat for a show, you would have to get there at least an hour early to guarantee you got seats, and most events a lot of people had to stand for. This became more annoying when the majority of the productions started at 7:30-7:45PM, so we had to rush through dinner a few times in order to get there by 6:45PM for seats…and then sit there and wait an hour for the show to start. We ended up sitting and waiting longer than most of the duration of the shows. We also noticed the public bathrooms were not very hygienic, and saw urine on the floors often. The Emerald collectively stressed only to use the public bathrooms for an emergency, which was concerning and not very realistic for people to have to go back to their cabins so often. We had two frightening experiences on the elevators, where the elevator would clunk to a floor and the doors wouldn’t open. We soon noticed a pattern of elevators having to be maintained throughout the trip, and by the end we were pretty much using the stairs whenever we could. I will say that our experience getting from LAX to the port was a pleasant one, and very organized. Once we got to the port things went quickly and smoothly, which was nice after a day of traveling. Our disembarkation experience, on the other hand, was an absolute mess. We paid to get our bags “transferred” to LAX, which we were under the impression meant we wouldn’t see them again until we got to the airport. Our group was called 45 minutes late to disembark and once we got off the ship we had to find our bags in the port lobby and take them through customs and onto the shuttle. This wouldn’t have been an issue if we hadn’t paid for something we could’ve done ourselves. Leaving the port and trying to find Princess’ shuttle to the airport was disorienting, and we got to our terminal less than an hour before our flight was set to leave (running through LAX is not fun and I do not recommend it). My fiance’s parents got caught in the torrential rain leaving the port, so having to walk 1/4 mile to the shuttle was even more inconvenient, and by the time they got home their bags (also “transferred”) were still soaked. Overall, we had a mixed experience onboard the Emerald. The price of the cruise and the standards did not match up, we expected much more. We will not be sailing with this cruise line again. Read Less
Sail Date January 2019
My husband and I chose this cruise for the itinerary. We always wanted to see Hawaii and we were glad we did. What a beautiful destination (all four islands that we visited). I was especially taken with the fern grotto (it was almost ... Read More
My husband and I chose this cruise for the itinerary. We always wanted to see Hawaii and we were glad we did. What a beautiful destination (all four islands that we visited). I was especially taken with the fern grotto (it was almost mystical) and something everyone should see in their life time. Embarkation was quick and we were on board before 1:00 pm The Emerald is still a gorgeous ship although it could use a little sprucing up which will happen in April. Pros: The staff. They were all friendly and extremely helpful at every turn. Nothing was too much for them. The wait staff in the Botticelli dining room were the nicest people and professional as well. My husband and I enjoyed all the excursions as well. So much to see but so little time. The drivers and guides were exemplary. International Cafe Ate most meals there as it was fairly decent. Crown Grill was excellent, but ofcourse you have to pay extra for that. Cons: Our biggest disappointment was the food on board. What has happened? The Horizon buffet was not good. Such low quality food. Every day it was just left overs from the dining room the night before. Sushi hot-dogs anyone! Some of it was just gross. The dining room is not much better. Weird combinations of food that had an off putting taste. The prime rib was the only good meal in 15 days. The Curtis Stone restaurant was terrible. $39.00/pp extra and it was not any better than the dining room. I think it was the same thing that they tried to pass off with fancy gourmet names when really it was nothing special and all 6 courses could fit on one plate and there would still be room. I don't think Curtis Stone would have become famous serving this. If you think that throwing a twig of rosemary on something makes it gourmet food, think again. Not all of us are fooled. Disembarkation was horrendous. Caught in torrential rain storm in LA. This was not Princess's fault, but it was the way they handled it. Left a whole group of us in the rain after we left the ship. People in wheelchairs were left stranded in the rain because we did mot know where the buses for our group were located. Were told to go under the makeshift tent but found out that this was only for people getting on the ship. Finally one of our group found the buses at the other end of the parking lot. Out there for 20 minutes soaking right to the bone. Princess employees were no help at all. Side note: the bus driver that took us to LAX was wonderful and tried to help as much as she could. WiFi was slow and spotty at best. Not worth the money. All in all, I am going to try Celebrity the next time in order to compare or at least one of the newer ships. Read Less
Sail Date January 2019
We left from Los Angeles and the weather was rough for the first couple days, but that was to be expected with a storm front. Embarkation went very well, very organized. Disembarkation was also very good. The cabin was good and the ... Read More
We left from Los Angeles and the weather was rough for the first couple days, but that was to be expected with a storm front. Embarkation went very well, very organized. Disembarkation was also very good. The cabin was good and the steward was excellent. Nearly all the food we order and the food on the buffet came to us lukewarm, at the best. The last 4 days, we found a terrific waitress in the Michaelangelo dining room. The best meal we had was the Specialty Dining at the Crown Grill. We also enjoyed good English Pub fish and chips on three days, for lunch. Entertainment was so so. We like the comedian and the ventriloquist, but the stage shows were really not that good. This is something we always used to enjoy on Princess. Service with the buffet staff was also so so. I often felt I was in their way, and that is not acceptable. The ports were good and the excursions we took (2) were very good. The big problem came in Maui. After our whale watching excursion (which was terrific) we went to the ship to eat, then back on the tender to town for some shopping. We waited in a HUGE line to get on the tender back to the ship. The line went at least a city block and kept growing. We got on the tender and headed out to the ship and the waters became rough, to say the least. When we approached the ship, the deck hands tied us up the the ship and at that point things went from bad to worse. Waves were slamming us against the ship, we heard the fiberglass on the tender crack against the ship. The ship was raising up and down, and our little tender was slammed against the metal rails since the bumpers had come off and left so protection for us. The deck hand in our tender was handing out barf bags to everyone and at least 35 people began throwing up. It was bad enough with waves not only going over and into the tender, but they were also going up and over into the ship. At that point, the deck hands ran away and up the stairs to avoid getting wet and leaving us still tied to the ship. They left us tied to the ship until we screamed at them to cut us loose! Finally, we got loose and the tender operator took us back out into the rough seas. He didn't seem to know to have the front of the tender facing into the waves, so we were sideways in the awful rocking water for over 2 HOURS! We left the dock at 5:15 and we finally got on the ship at 7:20 pm. Most of us could barely walk and once on the ship, the women began crying. The fear was real. We put on our life jackets because we though we were going to be turned over in the sea. It was the worse experience we have ever had and we have been sailing for over 15 years. We called and asked to speak to a supervisor or someone in charge. We were told they would call us back, NOPE! Not one peep from anyone in charge. I can guarantee you that a lot of us called and no one called any of us back. I was sick and barely able to walk, so my husband called the service desk and was told he would have to come down and get the sea sickness (meclazine) medicine if we wanted any. He went to the medical office and it was closed, so back up he went to the service desk, where they ended up having a couple packets of the pills. We missed our evening meal since we were so sick. No one on the Emerald Princess responded to our requests about this nightmare, AT ALL! We have done the Hawaii cruise twice before, but we will never do it again after that treatment. I will not be on Princess again after this cruise, either. This was the worst service in the restaurants, the worst food, and to top it off a tender from HELL. I cannot understand how the service on Princess could go downhill so completely in such a short amount of time. If you go on any cruise, but definitely Princess, you better think to take care of yourself and other passengers in an emergency, the crew does not care about you and you will be left to fend for yourself. We were on this cruise for our 40th anniversary, we got no mention of the special day, at all. Other cabins had birthday and anniversary signs, we got NOTHING. It was on our reservation, so there was no excuse. The ship is really showing it's age. We opted for a balcony cabin and it was nice, but the hallways are pretty banged up, the elevators were banging in between floors, tile is cracked and uneven. I heard the ship is going into dry dock in March, but it needed renovation more than a year ago from what we saw. I don't think there is enough seating for Movies under the Stars. Until the last sea day at a night that was pretty cool, we couldn't ever find seating. They are pretty stingy with the popcorn, too. The guy came around once with about a cup full of corn in the little bag. My husband didn't get any since he wasn't there when they handed it out and the guy never came back. I didn't realize we one had one chance to get some for the whole movie. The last Hawaii cruise was nothing like this. What a sad and frightening journey. Read Less
Sail Date January 2019
We chose this cruise for its ports of call. The food on this cruise was very good as was the entertainment. The ship was clean and majority of crew members were very nice. Our cabin steward brought us our requested ice each day. He was ... Read More
We chose this cruise for its ports of call. The food on this cruise was very good as was the entertainment. The ship was clean and majority of crew members were very nice. Our cabin steward brought us our requested ice each day. He was able to straighten our cabin early when we went to breakfast and dinner. The cabin was very small compared to what we have experienced on other similar cruise lines for similar fares. The shower was TINY as was the bathroom. The closet was large - actually too large. There was only one chair in the room to sit on so we had to use our bed when sitting in the room. The balcony was very narrow. We were on the starboard side of the Baja deck. It was nice to have a refrigerator in the room without additional costs. I gave it a three star rating because of two major issues. One was where an officer yelled and chewed out another crew member in front of many passengers. There was no need to do that and it indicated to me that there is underlying crew moral issues. In the dining room servers would not service tables not assigned to them and even gave disapproving glances to other servers. The second issue was a lack of response from the captain to the stranded tender passengers - over 300 - and a lack of concern for the safety of these passengers during the tender unloading process. On a final note we would travel to Hawaii again on a cruise but not on Princess line. Read Less
Sail Date January 2019
We didn't want to fly all the way to Hawaii from Philadelphia, so we choose this cruise because iwe wanted to celebrate our 25th wedding anniversary with a cruise to Hawaii. This was not our first cruise, but was our first cruise on ... Read More
We didn't want to fly all the way to Hawaii from Philadelphia, so we choose this cruise because iwe wanted to celebrate our 25th wedding anniversary with a cruise to Hawaii. This was not our first cruise, but was our first cruise on the Princess Cruise line. We were only in the four main Hawaian Islands for one day each so the rest of our time was on board the ship. Our cabin was small and had little room for storage. The bathroom and shower were even smaller. There were far too many people on board for the space available in the entertainment areas and you could not get seating at the shows unless you went there about 45 to 60 minutes before the show started. This became very stressful when you have to hurry your dinner schedule in order to get seating for an event. During the days at sea ther was little to do except for early in the morning. Few events were scheduled for the afternoons so we spent a lot of time naping or reading. On the last day of the cruise. I had to pay $25.00 dollars to use a computer for a few minutes to confirm my airline reservation and print our boarding passes. which I thought was outrageous. Considering the amount of money it cost us for this cruise, I have to say I foud it mostly boring and very overpriced. Based on our experience, I would not recommend Princess Cruise line. Read Less
Sail Date January 2019
23 friends got together to enjoy a Hawaii cruise. Other than a unhappy room steward , the staff were great. We purchased internet for the full 15 days and had no internet on the 9 sea days. The food was just OK compared to Celebrity. ... Read More
23 friends got together to enjoy a Hawaii cruise. Other than a unhappy room steward , the staff were great. We purchased internet for the full 15 days and had no internet on the 9 sea days. The food was just OK compared to Celebrity. The entertainment was excellent but we did not think the singers and dancers on board were up to par. The ship needs a referbish and understand it is to happen soon. The Horizon grill on the Lido deck is a jam together place. The food dispensary areas are encircled small areas. Lines up at all areas. They need to see how Celebrity or RCCL do it properly. The dancing music and area was very good. We would suggest the room stewards find better locations for their service carts than having them block hallways. Food was generally cold and fried eggs were at least 20 minutes sitting on the service area before used. Read Less
Sail Date January 2019
Loyal Princess Cruiser....Fifth cruise to HI and it had been a favorite in the past. Wow was this trip a disappointment. No invitation for the Captains Circle party or hor'd menu. Learned about it from another guest....ordered ... Read More
Loyal Princess Cruiser....Fifth cruise to HI and it had been a favorite in the past. Wow was this trip a disappointment. No invitation for the Captains Circle party or hor'd menu. Learned about it from another guest....ordered appetizers on another night and they were never delivered. Sheets changed once on 15 day cruise, Ice bucket not delivered. Elite Gold bag half filled and with two hair conditioner tubes. Had to ask for pen and notepad, (not a big deal, but just another missing element)...." Ice" cold poached eggs, TWICE in dining room. Hostess asked for room number from me and other guests who received same, neither of us received any response. Shows a big disappointment. Too inexperienced a cruise director. No general Elite information as in the past.and on and on... A terrible experience in one of the dining rooms where, as a single, I was seated at a table for 6 since "I would be seated sooner"... after twenty-five minutes I was still alone at the table and waiter then suggested I might as well order....Not Good! Sorry Princess but you have really fallen down in numerous ways. Only the Captain seemed on top of his job and was very sociable and pleasant, and I met some lovely table partners. I will never take this particular cruise again and I'm wondering what has happened to Princess and if I want to use any of my future cruise credits.... Read Less
Sail Date January 2019
Platinum level cruisers, so typically pick Princess first, but about 4 years since our last cruise so noticed a big difference especially in quantity/quality of staff. Nice enough cabin, outside window, very clean and a good location. ... Read More
Platinum level cruisers, so typically pick Princess first, but about 4 years since our last cruise so noticed a big difference especially in quantity/quality of staff. Nice enough cabin, outside window, very clean and a good location. But cabin stewards used to ALWAYS address us by name beginning with the minute we boarded, and that is so not the case anymore--didn't happen once. I have agree with another reviewer, "cruise director Kaylie seemed like a giggling 14-year-old." Sorry Kaylie--you just had that kind of demeanor. Entertainment was pretty weak. One guitar player/"comedian" in the large Princess theater was particularly bad--lots in the front row just got up and left about 10 minutes into performance. Trip was nice--being in Hawaii for Christmas is always a treat. We did our own shore excursions, hiring them at the end of the pier, because you go exactly the same places Princess takes you at about half the price. Specialty restaurants are getting a bit "gougy" too--Pay $29 per person in the Crown Grille, but then if you decide you want a lobster tail from the menu, they add an additional $10 for that! Lots of little changes noticeable -- no more half & half or cream at the coffee/tea drink station, only milk; buffet food was typically cold; used to be offered water when we got off on a shore trip, now they charge for it. Oh yeah, we had practically NO internet on this ship. Lots of excuses (weather, position, etc) but still NO internet. Connectivity is a necessity for many these days, not a luxury. This was a huge pain and lots of very angry people at the Internet Cafe, demanding refunds. So between high-priced shore excursions, cut backs in service, staff interaction that was just "average," and entertainment not nearly as good as in previous years, we are definitely going to give another line a try. Read Less
Sail Date December 2018
Poor New Year’s Eve celebration. New Year’s Eve celebration was auto control there words no supervision for kids and crowd control. In the Piazza fights there was one fight that broke out because of no staff being available for ... Read More
Poor New Year’s Eve celebration. New Year’s Eve celebration was auto control there words no supervision for kids and crowd control. In the Piazza fights there was one fight that broke out because of no staff being available for crowd control the van showed up 15 minutes before New Year’s and they were actually warming up when it was New Year’s Denise started to play oh saying hi. Then a DJ got up there called him Sale DJ Romeo some guy from England that Did not know what he was playing which really ruined it for a lot of people. They had different venues on the ship celebrating the New Year’s up on the top deck where the pool was they had an ice carving that was being done but the seas that night were really Rocky there were 13 foot swells the ship was not stable and before New Year’s they didn’t know if they were going to have the celebration at poolside on one of these Sunday while they ended up having it out there they had to. They had to drain the pool and try to have it up there also at the nightclub they were letting minors drink alcohol one kid had a bad reaction to the alcohol and they had to take him outside while he was being very combative and restrain him. The only big complaint I really have about the cruise is the New Year’s eve attention by the staff the staff seem to disappear. Read Less
Sail Date December 2018
The cruise was 15 days spanning Christmas and New Years. It was an OK trip, but I expected more from Princess Cruises. The ship was over crowded and there were long lines for everything. Many of the shows and events (trivia, classes, ect) ... Read More
The cruise was 15 days spanning Christmas and New Years. It was an OK trip, but I expected more from Princess Cruises. The ship was over crowded and there were long lines for everything. Many of the shows and events (trivia, classes, ect) could not accommodate the amount of guests on board. The food was eatable, but disappointing as well. You could not find tables to sit and eat because the overcrowding and lack of space drove people to lounge and congregate at the tables in the buffet and café areas. The amenities were lacking; they definitely fall into the "No Frills" category. The service staff were good and tried to be very helpful and attentive. They did their best to make the vacation smooth and enjoyable. The holiday events left something to be desired and we kept finding ourselves lucky to have gotten a seat, but merely waiting for it to end. Christmas passed with minimal notice, and New Years was very disappointing. I think I will stick to Royal Caribbean for my cruises. They were a much better experience for the same cost. Read Less
Sail Date December 2018
Chose this cruise due to great experience on the Ruby. Emerald needs a major suite overhaul, best thing about the cruise was staff, not food, not decor, not amenities, not entertainment, not services available! The food in dining room was ... Read More
Chose this cruise due to great experience on the Ruby. Emerald needs a major suite overhaul, best thing about the cruise was staff, not food, not decor, not amenities, not entertainment, not services available! The food in dining room was excellent at first, then got poor as the cruise progressed. The room service was great with 2 of the delivery stewards, but one put zero effort into it and just dropped off our tray of lukewarm food. The suite experience did not meet my expectations. The only thing worth it was having a shower and tub. Of course the shower had some black stuff growing on grout and a maintenance man spent an hour and a half of unscheduled time sanitizing the jet tub. When I asked him if there was a problem with it that brought him to our cabin, he politely informed me his boss told him it must be sanitized every 3 months and today was the day. Eww. Every three months? Our couch seat cushions were extremely worn and did not really fit the sofa. Looked like a garage sale find. Our room steward worked his tail off and was always pleasant. By the end, if I had to hear the violin girls in the piazza one more time I would have torn my hair out. They are very good, they justt played a lot of the same stuff over and over and over. This is a rough review, but I spent A LOT of money for the suite experience. We quit ordering the canapés because they were always dry and tasteless. We tried the fancy tea once, he brought a bunch of dried out sandwiches and pastries and literally dropped it off. There was no service. Didn’t even set the table at all. Don’t get me wrong, we got to relax and enjoy our time together, but I could’ve spent the same time in a much better luxury hotel for less money. Read Less
Sail Date December 2018
First cruise on Carnival. Twelve other cruises on different lines. We purchased a suite for this adventure. Just a joke that afternoon food was basically only served from 12 to 2:30. Really enjoyed standing in lines because Carnival ... Read More
First cruise on Carnival. Twelve other cruises on different lines. We purchased a suite for this adventure. Just a joke that afternoon food was basically only served from 12 to 2:30. Really enjoyed standing in lines because Carnival is too cheap to keep dining choices open, while not having various eating establishments open for their patrons. It was great coming back from a shore excursion and just a pizza joint and a grill available. The buffet was total garbage. The Tandora, on the Lido was enjoyable, at least. The decor must have been created by people on acid. Pink and copper colors everywhere. It needs a makeover. My time dining was generally a joke. You had to line up before five, or you were given a buzzer to be called to dinner. Usually a 30 to 40 minute wait. Dining room food wasn't too bad most of the time. It was hit or miss. The ship is not clean. In 15 days, we never saw an employee cleaning the handrails. What few sanitary dispensers there were, weren't filled. No one was in front on the eating establishments offering to spray your hands. Same for when you come back from a shore excursion. They don't seem to care about germs. Of course, we both got sick during the end of the cruise. Suite was nothing to get excited about. Our steward was good. Entertainment was ok. Liked the theater. Enjoyed the lectures. Tom Parks and Nancy Caruso were great with their lectures. Read Less
Sail Date December 2018
My spouse and I love at-sea days, so we chose the Star Princess' 15-day round trip from Los Angeles to four Hawaiian islands and back to L.A. (with that Jones Act-mandated stop in a foreign port, Ensenada, Mexico.) The cruise would ... Read More
My spouse and I love at-sea days, so we chose the Star Princess' 15-day round trip from Los Angeles to four Hawaiian islands and back to L.A. (with that Jones Act-mandated stop in a foreign port, Ensenada, Mexico.) The cruise would start with five at-sea days and end with that many, so 10 days of playing morning and afternoon trivia (with some hosts who were English-speaking challenged) were fun activities. At the outset, we asked our wonderful and efficient cabin attendant to change out all of the minibar mini boozed bottles to Courvoisier cognac from VS to VSOP. Indeed she did, so the next day eight such VSOP minis were there. The day after that, the VSOP had been changed to VS. No one ever called to say they would doing that or coming into our cabin while we were not there! There is a big taste difference between VS and VSOP. A phone call with the Guests Services Desk resulted in someone with hotel/beverage service calling us and saying there we no mini VSOP bottles on ship. That was a lie! "Of course there aren't any; you came and stole them!" My spouse is "Elite" status with Princess and should have been accommodated. As it was, we had also bought Princess' nearly $900-per-person Sip and Sail beverage package, so the ship owed us some accommodation, which resulted in a 350-litre bottle of VSOP sent to us as consolation. But, things got bad, again. For a formal night, the ship's laundry had sent me a long-sleeved white shirt that was not mine. I had to tuck the cuffs inward, and the neck size must have been 19 or 20 inches instead of 17.5. My shirt was never found. I filed an item lost form for possible compensation. Many of the evening meals were horrible, such as thin tough so-called New York steak; sad soggy veal, and dry salmon steak. In the Horizon Court/Lido, we never got a truly hot breakfast of any item. Cold pancakes, cold French toast, cold eggs over easy every day!!!! Oh, the Star does not have a forward section observation lounge, but rather The Sanctuary, a faux refuge from the riffraff if you want to pay extra. NO WAY! Saddest of all was the ship's Library, which had just a few books. Apparently, previous passengers stole whatever volumes interested them. Hence, the shelves were empty. Lastly, we enjoyed a dance performance by the best troupe ensemble we had ever seen during 25 years of cruising, but after that group's final night they were replaced by a group that included two chubby singers and two very old looking dancers. Awful costumes and ugly sets. More intimately, a guest lecturer who talked one day about time and the cosmos in the Princess Theater (with its stiff uncomfortable seats) was -- no pun intended -- a wretched waste of time. Mousy-voiced, he was dull and boring. All in all, the Star Princess's magnitude is diminishing. We had been thinking of a Med cruise next year aboard the Emerald Princess, but for now we're done with inferior jewels. Read Less
Sail Date November 2018

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