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178 Los Angeles to Hawaii Cruise Reviews

Profit enhancement appears to have won out over service and conveniences. After about 20 cruises: with Princess, still cannot get a table for 2 without getting in line to complain. Did they think I was not serious when I request 2-seating ... Read More
Profit enhancement appears to have won out over service and conveniences. After about 20 cruises: with Princess, still cannot get a table for 2 without getting in line to complain. Did they think I was not serious when I request 2-seating every time for more than a dozen cruises? Yes, I mean it, every time. If they cannot honor their request without a dustup every time, at the beginning of the cruise, they should not bother asking. the 10th deck cannot get cool enough. specially at night, the room would not cool down. pre-purchased gifts are not delivered to the room, you have to go get them. so forget about surprising your wife with a box of candy. we like coffee cards. except now, you do not know how many drinks you have left and you cannot any longer carry the unused drinks to the next cruise. desserts are sequestered from reach, you have to ask for them. so the joy of loading up your plate with treats to sample cannot be, not without the inquisitive scornful eye of staff. I do not mind the kids running around all over. but who gave them noise makers? all in all very relaxing pilgrimage we make to the islands about every year end. these are relatively minor complaints. not eating in the dining room is no big deal, and after all, the food there is not so good anyway. basically a cattle call. sabatinis and crown grill the places to go. the food is nice and fresh in the buffet and it is quiet and less crowded. they say about eating places, follow the locals. on board where does staff eat? i saw the captain at the horizon grill. 14th deck. Smart choice. we missed kauai due to weather. that is fine. it happens. you need patience and tolerance when in uncertain conditions. I do this cruise every year. And will again. By the way, princess bedding is terrific, and the tv's are large and have a good variety of programming. all good there. Read Less
Sail Date December 2019
The cruise was a good value overall but the experience goes downhill when they start to charge $1.50 for a milkshake, spin-class charges, ice cream is given out like it was gold. Ticky tack charges. Carnival has unlimited ice cream and ... Read More
The cruise was a good value overall but the experience goes downhill when they start to charge $1.50 for a milkshake, spin-class charges, ice cream is given out like it was gold. Ticky tack charges. Carnival has unlimited ice cream and Guy’s burgers on Carnival which is the best. My daughter did not like the heavy sauced foods at seated dinning so I ask for a steak which is standard on Carnival for sit down dinner. When I asked the waiter he gave me a menu with a $25 up charge. Carnival is Supposed to be the lesser ship but in my family’s opinion carnival is the better ship. More stuff to do for kids, better live shows at night and just all-around more fun. All the shows were smutty knowing that children were on board during Christmas vacation. Every show had some sort of innuendo about sex and other non-kid friendly stuff. Crew was great as in all the cruises I have ever been on. The first night we didn’t get to our seated dinner till 530 so we were a half hour late and was chastised by the waiter that we should be there at 5 o’clock but I did not get my bags until 515. Pizza and hotdogs for junkies is the best but all other food is no better than any other cruise line I have been on. We were not able to get off the boat for Kauai because of bad weather. They gave us a apology from the captain and were given $8 per person back. Cheap cheap, you would think they might give something more than $8 port fee returned and a apology. Free photo, drinks, etc.. So hold on to your wallet because Princess will try to pick it! Also stains all over my carpet and the boat looks tired. In between ports the smell of paint as the crew was painting the boat to hide the rust. I would rather have a clean carpet. Read Less
Sail Date December 2019
The food is average. Pre order on line package is not the best package. Better wait on board then order. My luggage came late to my room. The airport pick up and shuttle bus arrangement is great. The waiter’s service ... Read More
The food is average. Pre order on line package is not the best package. Better wait on board then order. My luggage came late to my room. The airport pick up and shuttle bus arrangement is great. The waiter’s service either in the public buffet or the main dining are all excellent. There are many activities on board everyday. I love to dance and I enjoyed the line dance, fitness aerobic and ballroom dance classes. I also enjoy some seminar such as mapping , Spanish class ..... there are variety choices and topics at different time in different room you can choose. The show was not great and I only went to see once. I guess the average age of this cruise is 70-75. There are few children and countable. I didn’t see too many teenage , young adults or middle age adults. Most iv them are pretty elderly. I am possible the few are pretty young. Read Less
Sail Date December 2019
We chose this trip because no flight involved, departs and returns Los Angeles, California, USA. I titled it Crowd Shopping cruise because if you don't like crowds and are not there just for shopping or spending more money on your ... Read More
We chose this trip because no flight involved, departs and returns Los Angeles, California, USA. I titled it Crowd Shopping cruise because if you don't like crowds and are not there just for shopping or spending more money on your cruise, this is not the cruise for you. The marketing is relentless. You could have a bonfire with the paper advertisements, and they are plentiful on the TV, too. Nearly 11 days plus some additional nights at sea slants this sailing toward senior, and therefore handicapped cruisers, yet the facilities are below par for that audience. Too few wheelchair assistants for the number of passengers needing assistance. Spent a lot of time waiting for elevators. Forget about the wi-fi, plan to be totally out of touch or you will be disappointed. Could not use many of the spa and fitness facilities, no seats or grab bars or non-slip strips on tile floors. Excluded from 1 port and many shore excursions. Shore excursion buses also below expectations, only 1 door for loading / unloading and non-working restroom. Hilo tour only had driver/guide, so you could not talk to him or ask a question during the driving. I tried to do 1 jigsaw puzzle 3 times, they kept putting it away even with permission to leave it out and "do not disturb" sign. Finally they moved it to a deck I could not get to (stairs only). Lack of coordination between onboard Guest Services and Casino / Spa, you can charge services and gambling to your shipboard account but cannot get the credit there for winning, must collect separately. Casino has only 1 craps table and very limited hours while other tables are staffed without players. Food is good, menus and dining room management not so good. Our cabin steward was the best!! Disembarkation went extremely well! Read Less
Sail Date December 2019
We have taken the Star Princess on our last 3 cruises. One to Alaska and two 15 day cruises to Hawaii. We have always stayed in the mini suite section on deck 9. On the first two cruises the the accommodations were adequate, and the ... Read More
We have taken the Star Princess on our last 3 cruises. One to Alaska and two 15 day cruises to Hawaii. We have always stayed in the mini suite section on deck 9. On the first two cruises the the accommodations were adequate, and the various crew members made the experiences worth coming back to Princess. This latest cruise was a different experience. Again we were located on deck 9 cabin D602. During our cruise the ships crew decided to remodel the cabins on deck 8 during this cruise so we were subjected to the pounding, scraping, scraping and hammering one expected to find in a construction zone. At first we thought it was repair work on the ships. As the cruise progressed we found it annoying and would leave our cabin for extended periods of time. When it finally came to a head we complained to passenger services. The response I got from them was even more surprising, they seemed unaware of the remodel work being done below our cabin and sent a hotel manager to our cabin to investigate when he arrived the remodel crew had stopped for the day and he reported back there was no noise. What infuriated me more was the condescending way we were treated as though we were lying about the noise. At the end of the cruise we were talking with other passengers located on our deck and they had experienced the same noise issues. Items The we noticed needing service was the balcony door was extremely difficult to open. I could not open and had to have my husband open it each time. However, when we complained the maintenance crew came right up and fixed it. For the remainder of the cruise it worked. However, at the end of the cruise we could tell the door again was getting difficult to open. The issues we had with the ship condition was items not working such as the climate control it would either cook you or freeze you we could never find that happy medium. In the Horizon Court one of the ice machine, broke early in the cruise which required the crew to bring large pitchers full of ice in and if the servers were not available (which turned out to be most of the time) the passengers had to “man-handle” these pitchers to get ice for their drinks. Many times ice was spilled on the floor and tops to the pitchers were dropped on the floor. In the dining room the staff did the best they could to make the experience enjoyable. There were a number of time we observed the dining staffs in all eating areas cutting corners such as leaving unused items such as plates, silverware etc. on the tables for the next guests to use. When we confronted the management about this they immediately cleared the tables and put down new utensils. It makes you wonder if the cruise line is concerned with maintaining sanitation. They try and make you wash your hands each time you enter the eating areas and yet half the time the water faucets did not work and the passengers just got frustrated. As the cruise progressed many of the passengers quit using them. Over all the ship needs a major overhaul in both the passengers cabins and in the crew (not as friendly or helpful as prior cruises). Read Less
Sail Date November 2019
Overall, we had a pleasant cruise. In all fairness I do hold Princess to a higher standard than, say, NCL. We got the distinct feeling we were dealing with a crew where most were in training. They lacked attention to detail and ... Read More
Overall, we had a pleasant cruise. In all fairness I do hold Princess to a higher standard than, say, NCL. We got the distinct feeling we were dealing with a crew where most were in training. They lacked attention to detail and knowledge, which improved somewhat over the period of the trip. The ship was just not is the best shape. Rust stains were prevalent, and most of the trip included a rather unpleasant sewer smell near the bow and upper-exterior decks. Food quality and variety were excellent, with the exception of the poor coffee in the Buffet. There was always something going on. Bars were themed and very comfortable. Alcohol drinks reflected variety and creativity. Cabins were very comfortable, and housekeeping service was excellent. We really enjoyed the overall layout of interior and exterior public areas on the Ruby. There was no overall central large pool, instead a number of smaller, sectioned areas that allowed for cruisers with different tastes to gather. The same can be said for the sprinkling of Bars throughout the ship. Entertainment was very nice, but nothing wowed us like our first Princess cruise that included Jeff Dunham and an Elton John impersonator. Mark, the Naturalist, and Tiki Dave, the Cultural guy, were the best, being both entertaining and informative. We continue to be underwhelmed and mystified by the need for all the shopping and art auctions on board. Ports were fine. One change we would consider would be to rent a car, especially to visit the Arizona Monument. Our tour drove us there and left us for 3 hours. Since the tour bus got there last, we did not get to take the boat tour, then were stuck waiting as the monument grounds do not take 3 hours to see. Lahaina was the best! Just get off the ship and wander around. No need for tours. People were friendly, and local dining and shopping were plentiful and reasonable. Make a point to walk into Kohola Brewing for a pint of excellent beer. We are cautious about taking a third Princess Cruise. Read Less
Sail Date April 2019
My wife and I wanted a "special" trip for our 50th anniversary. We have been cruising for 40 years now and enjoy the experience. We elected to go to Hawaii and wanted a round trip cruise. That fact limited us to only two ... Read More
My wife and I wanted a "special" trip for our 50th anniversary. We have been cruising for 40 years now and enjoy the experience. We elected to go to Hawaii and wanted a round trip cruise. That fact limited us to only two cruise lines Princess and Carnival. The wife said to look at the trip as a celebration not a vacation. We thought since both lines belonged to the Carnival corporation the Princess cruise would be a little more upscale. We chose a Club Class Mini-Suite and air transportation arranged by Princess. The Club Class upgrade included Priority Boarding, I expected the same benefits as Carnival's Faster-2-Fun boarding. Not so, just a different check-in desk. No priority room preparation, no quick luggage delivery, no priority on excursions, and no speedier disembarkation. I'm sure Princess has a target cliental. If that is the case, my wife and I do not fit the criteria. As I said we were celebrating 50th years of marriage and are not all that young. However, we are young at heart, able to walk, like to smile, and do not believe the way to elevate your social stature is to belittle the ship's staff. We found a majority of the passengers were not smiling, used a cane or walker, were rude, and ready to complain about any topic. There were some great things on the ship in spite of the depressing overall attitude of many passengers. The Club Class dining venue was a shining star of service and attitude. Our cabin steward was excellent and kept the cabin in pristine order at all times. Maybe our expectations were just set too high. We expected to "Come Back New". We came back looking for a "Fun Ship". Read Less
Sail Date April 2019
Every year I cruise with princess, the cruise goes downhill a step each time. Things that were no charge now have an extra fee-deluxe hamburger now $5 extra, they have started to add pay extra items($20-30 each extra) to the bottom of the ... Read More
Every year I cruise with princess, the cruise goes downhill a step each time. Things that were no charge now have an extra fee-deluxe hamburger now $5 extra, they have started to add pay extra items($20-30 each extra) to the bottom of the menu because the selection of items on the menu in the main dinning room isn't very good hoping people will get to the bottom and see nothing really good and order those extra pay items. Many of the windows in the public areas are so dirty that you can hardly see outside. This was the first ship I have been on that closed the outside decks way too much. Even when the wind wasn't too strong they still closed the front of the ship so you couldn't walk around the ship. The selection of items at the buffet on Lido deck was poor. Pasta and chicken. Although breakfast was good. Many days at lunch we walked thru and found nothing that looked good. They did have the fasted internet of any ship we have been on. If you are a non-drinker, like us, they discriminate against you. Being elite status they give about $80 of alcohol drinks (mini bar in room, free wine tasting, captain party, etc) but for nondrinkers they offer nothing. We were told we could exchange the mini bar for a soda package or smoothies before we sailed but on board we were told that wasn't true. They did offer to exchange it for a bottle of water. Seemed like there was too many workers with an I don't care attitude. Everything evolves around drinking (because they make a lot of money on drinks) and you can get free drinks at various times on board. (at the art auction, Effy jewelry, champagne water fall night, etc. The arts and crafts activities were very limited in number and you had to get there way early if you wanted to participate. For us embarkation was easy. We arrived around noon and walked right into the ship. I did hear of others who said it was their worst embarkation. Over all the ship looks pretty good for as old as it is. Read Less
Sail Date April 2019
This was a fifteen day cruise. There were many days at sea.The ports in Hawaii are all beautiful. I did grow weary of the days at sea on the way over. We had a two bedroom suite, not as spacious as it has been on the other cruise lines. ... Read More
This was a fifteen day cruise. There were many days at sea.The ports in Hawaii are all beautiful. I did grow weary of the days at sea on the way over. We had a two bedroom suite, not as spacious as it has been on the other cruise lines. The ship itself is starting to show a little bit of age but is still in good condition. The theater was always crowded and if you arrived less than half an hour before the performance it was nearly impossible to get a seat. I believe this was true for both shows. For suite guests they have a new program, at least a new program to me, called Club Class. Part of the da Vinci dining room is set aside for suite guests, the service was very good some of the best I've ever had. The ports were all good and I even enjoyed Ensenada. I think that Princess is the only cruise line to offer selling form LA to Hawaii and back. Read Less
Sail Date March 2019
Chose the cruise as part of our 50th wedding anniversary celebration. Princess staff graciously met us at LAX and settled us in a taxi for the ride to Long Beach for a pre-cruise overnight in the Long Beach Hyatt. Good comfortable ... Read More
Chose the cruise as part of our 50th wedding anniversary celebration. Princess staff graciously met us at LAX and settled us in a taxi for the ride to Long Beach for a pre-cruise overnight in the Long Beach Hyatt. Good comfortable accommodations, helpful staff and located convenient to walking around a harbor and downtown. Transport to San Pedro port and Princess embarkation were excellent. We had sailed the Ruby previously and were looking forward to repeating a pleasant voyage. The cabin was completely ready when we arrived brightened with new carpeting.Lacking was the Lotus Spa hair conditioner previously provided as part of the amenities for Elite Level passengers. Other Elite passengers noticed the absence, as they too didn't bring their own; an example of Princess trying to save a nickel. The only other cabin problem was the lack of hot water for showers on the last 3 days of the cruise, including debarkation morning. Calls to customer service resulted in only temporary fixes.On the positive side a broken spring on the room safe door hinge was fixed withing hours after reporting it. Were this our first Princess cruise, it likely would be our last because of irregular (one time wretched) food quality, apparent under staffing in dining rooms, and too many staff who don't acknowledge or initiate customer greetings. In anytime dining many dinners were well prepared, if overly salty. Probably the most wretched dinner I have had was a veal dish that had 2 slabs of meat with the consistency of a roofing shingle. In the same meal the dessert was a samosa consisting of tropical fruit and macadamia nuts accompanied by a mint dip. The samosa was like a greasy empanada, and the mint tasteless. The number of serving staff was deficient. Too many meals that started between 6:00-6:30 ended up taking 2+ hours, ruining evening entertainment plans. Lido deck server seemed smile less and conveyed a demeanor that suggested they would rather be elsewhere. Elsewhere, staff met the standards of our prior Princess experiences. Bar servers, especially in the Skywalkers Platinum/Elite lounge were among the best we have experiences. Passenger Services staff were thorough and followed-up on issues. On this category of ship you aren't going to find water slides and climbing walls. But, there are on-board activities to suite most interests. Why Princess continues the pretense of a dress code for dinner is beyond me. A man dressed in cargo shorts was seated in the Michelangelo dining room on a casual dress evening. I doubt that they meet the dress code for "smart casual." .And finding one's way around can be a challenge. Ship maps in public areas contradict each other, even other maps only a few feet away. Example, locations of laundromats. The entertainment was among the best that we have enjoyed on Princess with new stage shows presented by very talented singers, dancers, musical ensemble. In lounges, however, too many events ran over scheduled stopping time, thereby delaying the next program. We especially enjoyed the Walker Black Duo. We were less enthusiastic about Mary Simon, guitarist, who shared too much personal angst in her own compositions. We left midway in a second session. The party band Main Offenders seemed to mistake loudness for talent, perhaps to cover their singer's limitations. We enjoyed all of the comics, and the vocalist Teacake. Providing a delightful Pacific island musical ambiance were Tiki Dave & Leialoha. I was less impressed by naturalist Mark Harris, whose presentations lacked thoughtful development around their topic.Typically there were 3 sub-topics under a main topic. But, nothing tied them together to walk away with feeling, "Gee, I really learned something." We enjoyed all the ports. A helicopter ride on Kauai with Blue Hawaiian Helicopters was a highlight. I flew with them on the Big Island in 2005. They still set the standard of excellence for helicopter excursions. It was my wife's first; she didn't want it to end. Whale watching at Maui was disappointing. The company seems to have had a fixed area to cover. All that we can say is that we saw the backs of a coupe of whales. Later in the day a companion on a snorkel excursion reported that they saw quite a bit of whale activity at the other end of the bay. On the Big Island, the excursion to the lava fields was interesting, as we got a good impression of how the island was formed. Disappointing on the Honolulu harbor excursion was food quality. Vegetables seemed under cooked, and perhaps contributed to stomach distress felt later that night. Also excursion meeting arrangements were poorly handled in Terminal 11. Our group assembled on time, but were delayed 25 minutes in being shuttled to the excursion boat.It was difficult for several people with mobility disabilities, as there were no seats. A security supervisor chewed out one of his staff who offered "his" chair to a man much in need. We stayed on the ship in Ensenada. Since we have lived and traveled extensively in Mexico, a packing day was in order. After 4 sea days over to Hawaii and 5 sea days back, and several books read, we were ready to return home with good memories and several noted above that shouldn't have occurred on Princess and hopefully will not repeat. Debarkation through port facilities was smooth and well managed. Read Less
Sail Date March 2019
I did this cruise 2 years ago and had a great time. This time everything was changed. They said the ship was newly renovated but what they really did was add 100 staterooms. The result was less seating on the promenade deck inside. ... Read More
I did this cruise 2 years ago and had a great time. This time everything was changed. They said the ship was newly renovated but what they really did was add 100 staterooms. The result was less seating on the promenade deck inside. They also changed the menu which affected the dining rooms and the buffet. The quality took a dive with a less appealing menu and an addition of things like steak and or lobster or surf and turf added at the bottom at an additional charge. If lamb is not at the top of your hit parade, stay off this ship. The buffet had a good selection of fruits, melons and desserts but the entrees seemed to be left overs from the dining rooms. There where still additional dining opportunities at additional charge's but less because of less deck space to put them. I had the drink package ($1000 plus) but was still charged for the initial bottles of water that were in our stateroom when we boarded. It appeared there were less room stewards as well and if you were not out of your cabin during certain hours, you room was skipped until the next specified hours. I have sailed with Princess before and enjoyed it but was told , what we experienced was the new Princess way of doing things. I will not sail with them again. Read Less
Sail Date March 2019
We chose this cruise because friends of ours saw it online and wanted to go to Hawaii. We departed from San Pedro. Departure was great. Long Beach is lovely. We were on board in no time at all. Smooth sailing! Weather was not the best, ... Read More
We chose this cruise because friends of ours saw it online and wanted to go to Hawaii. We departed from San Pedro. Departure was great. Long Beach is lovely. We were on board in no time at all. Smooth sailing! Weather was not the best, very cold in California. Disembarkation was also not a problem. Princess does that well. The ship was not in top form. The hot tubs had barely any jet power and were very old - definitely time to replace them. The ship itself was fine but very dated and the furniture in the Piazza was old and torn and stained. The Explorer's lounge was actually disgusting and had stained chairs that had lost the padding in the seats. I could smell urine at times. There is very little room there and I found this true in the theatre as well. If you don't go 40 minutes before any show you won't get a seat. Still we were on a cruise so the basic run down state of the ship did not have any effect on our fun. I found the buffet to be overcrowded and we were herded into areas at different times and could never find any seats. The furniture here was old and sticky too. I did not like the vibe there. The pools were great. I was in them a lot. Clean and well kept. They were semi warm as well. Lots of room on the deck to sun. We really did not have to wait for chairs out there much at all. The entertainment staff were great. They had me laughing more than once; Cruise director Duke and Asst Director Mark were fantastic. Lots of fun. I miss them a lot. They were very interactive with the staff. Empara from Chile was so funny. She was really fun to interact with. The service was okay. Lucy in the Explorer's lounge was great. Our room Steward was good, but he looked rushed and not really too friendly. He gave good service though. The ports were amazing. I mean its Hawaii right? But Ensenada was fun too. We did a whale watch in Maui and that was fun. We did the tour of Pearl Harbour which was nice but I was not aware that it would be extra to tour Big Mo. Our cabin was not quiet. We were right under the lido - neptune pool, and next to storage mid-ship and we heard loud bangs very early and late. One night they were power washing the pool decks and it was very loud. The sideways inside rooms are wonderful though. Big, roomy and lots of storage. Overall the trip was fun. The dining rooms had good selections. The waiters were good but once again, seemed rushed. I had the overall sense that Princess is trying to cut back and even the International cafe seemed to have less choices, as did the buffet. Read Less
Sail Date March 2019
We chose this cruise to travel to Hawaii. Being our first timebto Hawaii we wanted to see more than one island. At the time of this booking Princess was the only cruise line we could find that sailed round trip from California. We ... Read More
We chose this cruise to travel to Hawaii. Being our first timebto Hawaii we wanted to see more than one island. At the time of this booking Princess was the only cruise line we could find that sailed round trip from California. We had a decent time but the entertainment onboard was awful especially the Atomic Party Band. The entertainment of various classes like Spanish lessons and ukulele lessons were awesome. The cruise ports were really good but not enough time at any port accept Honolulu. An overnight stay in Honolulu would be more than perfect. The crew were friendly and nice. The Casino was tight. Not a lot of winners. More losers than winners. Getting on and off the ship was a breeze. We Boarded at 12:30pm And was able to go straight to our cabin. It was good to be able to check into our room immediately. Great way to travel to Hawaii. Read Less
Sail Date March 2019
To see four islands and cruise the ocean blue! I wanted to relax and see Hawaii with my spouse which we did but I expected there to be professional entertainment of a much higher level. I think BINGO was too expensive and trivia got ... Read More
To see four islands and cruise the ocean blue! I wanted to relax and see Hawaii with my spouse which we did but I expected there to be professional entertainment of a much higher level. I think BINGO was too expensive and trivia got boring. I did enjoy the chef demonstrations and all of the food. The game shows were fun. The Beach Boys guitarist should stick to music and forget comedy, that was not good. The big production at the end was not impressive at all, sorry. Thank goodness our room was near the exercise equipment, but charging for Yoga is not worth going. High end on-board prices for low end receivables in my opinion. The best thing was whale watching. The worst thing was the last second cancellation of our Kauai helicopter excursion which we looked forward to for months. The best part was we were with family and not alone. Read Less
Sail Date March 2019
OK, first of all this is our fourth cruise, our 1st on Princess. We booked this cruise to visit four of my sisters in the Islands. We've sailed on Norwegian, Celebrity and Disney. We flew into the L.A. area a few days early and ... Read More
OK, first of all this is our fourth cruise, our 1st on Princess. We booked this cruise to visit four of my sisters in the Islands. We've sailed on Norwegian, Celebrity and Disney. We flew into the L.A. area a few days early and stayed at the Crown Plaza in Redondo Beach, nice hotel and staff. Nice pier to hike around with good seafood to boot. We took an uber over to the Reagan Presidential Library and enjoyed it very much. Worth checking out in beautiful Simi Valley. The Emerald Princess was going for an 18 day re-fit at the end of this cruise, and it was very much due. I will commend the vessels maint. crew for constantly painting and varnishing whenever the weather permitted. I was told the buffet dining rooms were getting a complete makeover. Also, a new medallion system would be used for passenger access. Embarkation was a breeze, well organized, everyone was very helpful. The entire process took about 20 minutes and we were in our cabin. We booked very late so the best we could do was a room (E311) with an obstructed view on Deck 8. The room was not as big as the new cruise ships, but clean and well maintained. Bathroom and shower were on the small side but what I expected on a vessel built in 2007. Our cabin attendant Nester kept the place spotless the entire voyage. Although the view was obstructed you could still see the ocean going by. On the down side, since the window doesn't open the room can get a bit stuffy at times. For lunch we ate at the Horizon Court Buffet the first couple of days. You won't starve, but just your average fare there. About the 3rd day we started having lunch at Botticelli's on Deck 6 Aft. It was set up for open seating just for lunch and the food was better. For supper we ate mainly at Michaelangelo's and Da Vinci main dining rooms. The menu's between the two really didn't change much, so after three days at sea the food was not so good. I will say they know how to cook Salmon to perfection, but after many, many Salmon suppers I won't need to eat it again for quite awhile. One item that didn't sit well with me concerning the menu was the "Side Menu" with the higher end items (Maine lobster, steaks, ect), at an additional cost. We both loved getting our morning coffee at the International Cafe on Deck 5 Piazza for a small fee. And their freshly made sandwiches and pastries were always excellent. We had "anytime" seating for the main dining rooms and almost always sat with other couples and got to visit people from all over. I would say most of the crowd on this ship were in there 70's to mid-80's. A very nice group of people, we felt young being 56 and 65. We only took two of the offered excursions because we were meeting family on two of the islands. The whale watching in the bay at Maui was great, Humpback Whales that seemed to be everywhere in that bay. It was fun! There wasn't a cruise ship dock there so we had to us the ships Tenders. Added a few minutes getting off the ship, but no big deal and it was kinda fun. We took the wine tasting excursion during our stop at Ensenada, Mexico and absolutely loved it. Well organized and very smooth. They gave us two free bottles of wine and we couldn't be happier! We only attended one show the entire trip, for about ten minutes the first or second night. We were content sipping on wine and finding cozy spots on the ship to kick back and read. We probably won't do another Princess cruise based on the food issues. We just got spoiled on Celebrity. The crew on this ship went above and beyond to make you feel at home, we especially liked the "Main Dining Room Singers"! Disembarkation was smooth, we caught an uber to John Wayne Airport, no problems! We volunteered to give up our seats and ended up staying another day in Santa Anna, so we visited the Nixon Library in Yorba Linda. Another day well spent. Read Less
Sail Date March 2019
Hawaii always sounds great, especially in February. Well we can't control the weather, but the ocean was terribly rough going so the pools had more water on deck than in them. Actually the pools were closed several days because of ... Read More
Hawaii always sounds great, especially in February. Well we can't control the weather, but the ocean was terribly rough going so the pools had more water on deck than in them. Actually the pools were closed several days because of the waves and weather. Movies under the stars had to be attended while wrapped in layers of blankets and hoodies. Had I noticed the Hilo port on the itinerary I probably would not have chosen this cruise. It had little to offer as the Kona side is so much more port friendly with lots of things to do right close to the port,. Hilo was totally under construction which made it rough to make the minimal walk into town. Having been to Hawaii 5 times, I would not recommend cruising as a way to see the islands. Staying there for at least two weeks and doing an island hop on a small plane, renting a car, and doing all the island things would be my recommendation. Embarkation and Disembarkation went extremely smooth. Entertainment was less than fabulous most nights, but the piano player from Las Vegas was awesome. Service was impeccable. The cabin steward and wait staff in our dining room were 5 star. Cabins were kept clean every time we left the room. As far as the food, I would not order beef or fish again. The beef was tough as was the lamb. Fish was very dry. I began ordering the shrimp meals or chicken on a daily basis because of the quality of the other. I would never take this cruise again with 9-10 days at sea. I enjoy the ports with time to discover them instead of rushing to get everything in in a few hours. Read Less
Sail Date February 2019
Leaving from San Pedro was great----no flying so easy in and out. Embarkation was a breeze. Staff friendly enough. Cruise director did her very best. Food in dining room and in the buffet not so good. the Emerald really needs a new ... Read More
Leaving from San Pedro was great----no flying so easy in and out. Embarkation was a breeze. Staff friendly enough. Cruise director did her very best. Food in dining room and in the buffet not so good. the Emerald really needs a new Chef! Food was blah! Dining room staff---especially the head waiter Edgar Vega was excellent and made up for it. He is a rock star! Entertainment was just OK they could step it up more......especially on this cruise to Mexico. It was good----but not over the top like other cruises. The production shows really need to some into the new century! Very dated. Overall rating....I give it a 7 out of 10. This is a good family cruise with many pools and activities for all to enjoy outside. Outside dining is good with pizza and hamburgers for the kids to enjoy so there are some pluses and of course movies under the stars which is a nice touch. Don't forget, if you are looking for more of a dining experience, the ship does have three specialty restaurants. High end and only $29.00 per person. well worth the experience. Bon Voyage Read Less
Sail Date February 2019
Very sorry to say after many Princess cruises we have seen the quality deteriorate the last couple years. This recent cruise on Emerald was the icing on the cake and will be our last with them. The food in the MDR has become competitive ... Read More
Very sorry to say after many Princess cruises we have seen the quality deteriorate the last couple years. This recent cruise on Emerald was the icing on the cake and will be our last with them. The food in the MDR has become competitive with the buffet which you long time cruisers know is as bad as it gets. As great as the staff was they couldn't hide the poor food quality and tried to shove as many dishes at us until perhaps we liked one.The famous lobster night which almost all cruisers look forward will now become infamous. In this review I have attached a picture of the lobster and I can assure you the pic is authentic. The lobster tail really was that size and grey in color. When we tried to eat it the experience was close to what we can only believe would be chewing on a rubber lobster tail toy for your dog from Petco. In most cases the food was bland and had very little taste even the sauces which typically should add taste to a dish but sadly not on this boat. We actually felt sorry for the servers as they frantically tried to please the diners but terrible food cannot be overcome by service. Princess as part of Carnival has suffered in recent times due to the stock's poor performance. The accountants now are clearly running the show and cost cutting goals were not met in 2018 and I can assure you 2019 will get ugly as the year goes on. The saving grace was the International cafe which has tasty sandwiches, salads, and deserts 7X24. There were a few moments of greatness in the buffet at lunchtime with the food but spending a lot of time roaming the 15th floor for a seat is no picnic. The comedian and ventriloquist in the Explorers lounge were fantastic and a great surprise. The queen bed which is really two beds pushed together was terrible! The mattresses were in such bad shape you had to sleep on the outside or you'd be sucked into the middle canyon area and sleep on the steel frame (I kid you not). The staff is the only thing that has kept us returning to Princess but that can only last so long and enough is enough. Note to Princess: WAKE UP! Your platinum and Elite customers are jumping ship and you can cut costs all you like but scaring customers away is a bad business model hoping to load up the boat with new blue card cruisers who don't know the difference. Other companies have tried this and it doesn't exactly build brand loyalty. Read Less
Sail Date February 2019
Ship A bit dated but overall in decent shape. Dining rooms were well kept up and the casino was spacious. Decks were clean and emergency boats were in top shape. Every cruise I find spots that need painted and this cruise was no ... Read More
Ship A bit dated but overall in decent shape. Dining rooms were well kept up and the casino was spacious. Decks were clean and emergency boats were in top shape. Every cruise I find spots that need painted and this cruise was no exception. However it’s on the decks exposed to the salt so it’s normal to see this. I expect only a new ship is totally rust free. Room Balcony room is smaller then any other ship I have been on (this is #11)- no love seat or table like other ships. On the balcony there were 2 chairs and a small round table. No where to prop your feet up except for the table. Bed was comfy and seems an inch or two larger then a queen. Bathroom was typical and closet was nice size. Nothing exciting. Bortocheli Dining I would rate the food as a “B” overall. Service was good and the ambiance was appropriate for non buffet dining. Nothing really struck me with a wow factor. Usually I find something special but not this trip. Buffet - often the Crew had a hard time keeping tables clean - people wandering taking utensils off of tables, sitting at dirty tables waiting for cleanup. Looks like short staffed. Other ships have you pick up your silverware as you exit the food line. Food was average at best with limited selections for most meals. That big desert section you find on other ships was not to be found. Coffee is bad - the blend they are using tastes like its made up of Robusta beans not Arabica. I think I had the same coffee in the Army. Bingo It’s hard enough to drag a man to bingo but when you add in an announcer who acts as dumb as a 14 year old it’s painful. Last cruise on princess the Captain came down and called the big game. Instead I had to watch a 20 something telling jr high school jokes. Staff Casino staff was very friendly. Wait staff in dining rooms was at the expected high level of service and friendliness. Room steward was attentive. Kirin who takes care of the cigar lounge is an outstanding example of excellent customer service. Read Less
Sail Date February 2019
Paid for internet access. Princess knew that their equipment was faulty and internet effectively unavailable. They even posted it at their internet café. Nice people at internet café couldn't get my email working either. The ... Read More
Paid for internet access. Princess knew that their equipment was faulty and internet effectively unavailable. They even posted it at their internet café. Nice people at internet café couldn't get my email working either. The primary purpose of my trip was to be in a quite place to catch-up on work that required internet access. Other than an OK cruise on a ship scheduled for a major overhaul, it was a waste of money. Now I'm 2 more weeks behind. No compensation or refund for lack of internet service was offered. This affected everyone on the ship. Experienced the Chef's table, chef Convery. It was amazing. Definitely a must do if available on your cruise. Our server Stephanie was one of the vest we've ever had. Entertainment staff, i.e. cruise director and supporting folks we all very immature and too young for the crowd. Virtually nothing to do before 10am and many desirable events held during dinner making them impossible to attend. Medicines - bring basic items including cough drops and Robitussin type stuff. Minimal options and very expensive on board. Check out daily events before booking a cruise because there is a lot more than just the ports of call to making your cruise a success. Read Less
Sail Date January 2019
This was our first Princess Cruise. We have sailed on 17 previous cruises with other cruise lines. We chose this cruise to sale with six of our friends and the price was good. The ship was old but still in good shape. The cabin was ... Read More
This was our first Princess Cruise. We have sailed on 17 previous cruises with other cruise lines. We chose this cruise to sale with six of our friends and the price was good. The ship was old but still in good shape. The cabin was okay, but missing normal items like pens, writing paper, an umbrella and binoculars to use, etc. Our Cabin Stewart, Tina, was wonderful. Friendly, efficient, helpful, knowledgeable and professional. The food was average, plentiful but overall tasteless. The International Cafe had a friendly staff and excellent sandwiches and treats. Our waiter, Jamie, and assistant, Jerome, were great. Friendly and professional. The Matradee at Michelangelo's, was friendly, helpful and professional. The male guest service staff we encountered were not friendly and acted like we were wasting their time by asking questions. The female staff were helpful and friendly. The ship staff was not unfriendly, but not what we call friendly. A "Good Morning", etc when meeting a passenger somewhere on the ship goes a long way toward customer relations. The entertainment was good. The ventriloquist, Dan Horn, was outstanding. The Enrichment Series on volcanoes and upcoming ports by Sharron Faff was wonderful. We would have liked to stay overnight in one of the ports and exclude Ensenada. Would we sale with Princess again? Maybe. We have other cruise lines we prefer. In particular we like Celebrity Cruise Lines. Read Less
Sail Date January 2019
1. Name of ship-Emerald Princess 2. Room #D112 3. Category-IE 4. date-Jan 17- Feb 2 of 2019 If you find anything helpful let me know with a vote! 5. Pros- Stewart and dining room staff were excellent to us. Several outlets ... Read More
1. Name of ship-Emerald Princess 2. Room #D112 3. Category-IE 4. date-Jan 17- Feb 2 of 2019 If you find anything helpful let me know with a vote! 5. Pros- Stewart and dining room staff were excellent to us. Several outlets in the room. 6. Cons-no dinner menu on mobile app like Carnival, Captain’s log not updated, no kids schedule, no steak on the daily menu, dinner buffet very unpleasant. 7. Room- I believe 162 sq feet, so not the smallest we’ve been in. The mirrors in the room help the room feel bigger. The 2 lower beds can’t be put together because of the uppers. Of course, you have to watch not to bang your head if the Pullmans are down (even if they are up, the hang off the walls). 8. Outlets- The most we’ve had with 4, usually only get 1 or 2. (see pics) 9. Bed=A: Princess has very comfortable floor beds, the uppers are not as nice. 10. Pillows= I bring my own but they seem fine. 11. Heating and air= We stayed comfortable but we always bring a little fan for white noise and air circulation. 12. Metal walls= The doors took magnets very well. 13. Bathroom- Pretty small, shelf space is ok, could use more since it’s so small. (see pics) 14. shower size= Smallest, drain backing up, soap smells like lilac flowers and men don’t want to smell like flowers. Hand soap smelled like lard. Carnival has a nice citrus scent, same company so they should use this instead. 15. noise= The room was almost in the front of the ship, with only rooms above and below, so it was very quiet. 16. Smoking= The smoking areas are improving and was restricted to the casino (of course) and one side of the ship, mid-ship 1 floor above the Lido deck. 17. smooth= The first couple of nights where rough we all got sea sick (this is a first in all our cruises). Rough waters on the way to Kuai. Our room was in a bad spot for rough waters. 18. weather= All the days we had good weather and not too high, maybe a high of 82. 19. Ship GPS= Was last updated 100 miles away from Hilo and stopped being updated the entire time we were in the Hawaiian Islands. Pretty sorry Captains log. 20. internet= super slow but I’m told that is typical for the middle of the Pacific Ocean. 21. Dining= The buffet upon boarding was not very good. Even the desserts that looked good were pretty bland. Very good in the dining room with a lot of Hawaiian theme meals. Thanks goodness we only went to dinner in the buffet once because it was horrible. They only open one side of one buffet (despite having the ability to open up to 3, including one the opposite side using the same kitchen), so the line goes clear back to the elevators. We were told it is like this everyday and refuse to open the line before 5pm despite the crowds. Going though is of course a slow process and just like lunch, the food is not very impressive on the buffet. 22. seating room- We were always able to find a table for the buffets, but would often have to search, sometimes being quite far from the buffet. Our dinning room table which seated 8 was right around the corner from the kitchen in a semi-circular niche, anyway, it was a good area for us and our server Tami (Toe-mee) was great, especially to the kids. 23. laundry= We were at the front of the ship, the laundry was in the back so we were happy we had facilities, it’s a good walk back and forth. I think it was $2.50 for each. Per Cruise Critic 24. Personal Background Information=This was my 12th cruise and we often travel with my family with 2 young boys currently 5 and almost 2. We went with my parent in laws that have been on over 50 cruises and our good friends and this was their first cruise 25. Travel To Port of Embarkation=Flew from SC (ATL) to LAX. We rented a couple cars at the airport, stayed the night and the drop off is around a mile away (Herta?). They offer shuttle service, but there was a lot of other people waiting, so we killed some time and came back to be told they were on an hour lunch. You would think on a cruise day they would have a back up person to run the shuttle, so we walked the mile back to the ship. 26. Hotel Info (if any)=La Quinta, Inglewood (see TripAdvisor review) was a comfortable stay with nice clean rooms that had a good breakfast including bacon. It seems the hotels there are either really good or really bad, so we went with the better for $131 after all the taxes and fees. 27. Embarkation=We arrived much later than we usually do (about 2) so there was hardly any delay getting our cruise cards and boarding the ship. 28. Stateroom=D112 was small but not surprised for an interior room. The upper beds hung off the wall instead of going into the ceiling, so they took some space. Nice big mirrors to help the room seem bigger, decent about of bathroom shelves. (see pics) 29. Ship Info=This ship is pretty crowded, I was told the last referb they installed more cabins/less space to get on around 300 more passengers and it definitely shows during congregating times like the theater, peak buffet times, tendering, etc. We have been the same class ship that didn’t have these many passengers on the ship and was much more comfortable. It also shows on how tiny the cabins/bathrooms are. 30. Dining= As mentioned before, the buffet is disappointing but the dining room was very good. They did serve lobster on this cruise as well as escargot (a couple of our favorites) and both were very good. I’ve had other cruises where they did serve them, but wasn’t very good. 31. Activities= - Children's Clubs: No kids schedule and informed us that the youth center being open would be decided day to day. Our kids enjoyed the activities when they went. Our 5 year old has been on 7 cruises and doesn’t always like the kid’s clubs, but he enjoyed this one, so credit to the staff for this. 32. Staff & Service= Service overall was very good, was not happy as mentioned before the lack of planning and communication from the kids club. 33. Entertainment= Entertainment was very good and we especially enjoyed the naturalists that came onboard so we could learn so much about each island, the food, the people, just too much to mention. Very enjoyable. The small venue magic show was good and family friendly. He really talked up how good the theater production was going to be, but it was not. It was very dark and all over the place and even involved a murder scene behind a lite up sheet. NOT family friendly so I regretted fighting the crowds to see this one. 34. Shore Excursions= - Hilo: Docked at a pier and getting off the ship was pretty quick. The port is very unwelcoming. There are no welcoming signs and nothing to tell you that you are even in the paradise Hawaii, just dilapidated buildings everywhere in the port. The port authorities match the scene, very rude, yelling at passengers as they are trying to make their way. We rented a car and drove up to the volcano house and the views are really grand, I esp noticed and enjoyed the smell that reminded me of barbeque. We travel to the lava walls and was impressive the size of this thing. We went to Richards very busy very tiny black sand beach then back to the ship. When we got back the ship, around 4 an there was hardly any traffic but the port authorities’ moods where no different. It’s a shame the only interaction we had with Hawaiians on this island was anything but “Aloha”. - Honolulu: Took the bus and decided it was the wrong choice for our party of 3. We should have taken the 16.50 and put it toward a rental for ~$60 and would have done more time traveling to do what we wanted instead of a lot of waiting for the right bus to ride. We did go to the top of diamond head (~20 minute walk from the bus stop to even get into the park) and took us around another hour to go up the long winding path then the 270+ stairs to get to the top. The views are spectacular. It was tiring but even little kids where climbing to the top. We stopped at the palace on the way back to capture some pictures but we had run outta time to do anything else because we have a 4:20 Luau excursion to go to. Germain’s Luau: We planned on taking an Uber, but figured it out to saving only $15 PP so we made a very good choice to just book through the ship. This gave us better seating as well as a roomy tour bus to kick back and relax and learn about the island from our 82 year old escort Ron, what a nice man. Not sure how anyone can write a bad review of this place. We brought a grandma and without even asking a worker told her when it’s time to eat, you stay right there and I will bring your food to you and true to his word, that’s what he did long before our table was excused. The food was very good and ran 3 buffet tables on both sides so the lines went pretty quick. The show was great, the crowd interaction was great. We got some of the most gorgeous sunset pictures ever. The whole thing was a great experience. - Maui: We rented a little Hyundai (which I would recommend a small car or sports, not a jeep for all the tight corners) and made it all the way to Hana. We got an early start so the traffic wasn’t bad. Going back was definitely longer because we didn’t have to hardly every yield at the bridges on the way there but we did on the way back but still maintained a much higher speed than the posted 15MPH. We did most of our stops on the way back including the black sand beach with the lava cave (tube was closed, which was a huge disappointment) but the beach was awesome and not very crowded. The smoothed lave rocks to feel is a very unique experience and much better than Richards black sand beach that is super, super tiny and crowded. We captured pictures of few waterfalls, the peninsula on the large waves crashing the shore. I have to mention the spectacular sunrise peaking over the mountains has been some the best pictures taken on the cruise so far so you probably don’t want to miss that. - Kaui: Booked a helicopter tour on the internet with Safari and our young pilot Paka was very professional and enjoyed his knowledge and love of the island. I was pleasantly surprised being sat in a middle seat how good my views where, possibly better than a window seat because I had a clear view over the pilot’s shoulder as well has the huge clear door, much larger than all the other choppers that were there. The only way to have gotten a better view would have been if the doors were off. Air worked well and told us he likes to run it cold to help with sickness. Another bonus is the price is the same no matter what tour time I booked. Looking at the other helicopters on the airstrip, this was the best one (unless you want the doors off). It also was the best priced. A+ rating for these folks!! 35. Disembarkation= We got priority disembarkation which cuts out some of the line but you end up on the gangway in line with everyone else. There was a lot of people on this cruise so it did take a while, maybe 45-60 minutes, but the line was steadily moving. 36. Summary=Ship was tight, buffet much to be desired, dining room was good and the Hawaiian Islands were awesome. If you found anything helpful in this review, please let me know with a helpful vote! Read Less
Sail Date January 2019
A couple of friends rave about Princess but my wife and I weren't impressed. The best thing that Princess does is their embarkation and disembarkation. Very smooth and orderly. The food, service, entertainment and activities ... Read More
A couple of friends rave about Princess but my wife and I weren't impressed. The best thing that Princess does is their embarkation and disembarkation. Very smooth and orderly. The food, service, entertainment and activities were all mediocre. Service was so-so unless you were an Elite Member. At dinner, the waiters, although pleasant, fawned over the couple next to us while we were virtually invisible. There was lobster tails in the dining rooms on 2 occasions. Had it the first night. Some unknown white sauce poured all over it. It was disgusting and I normally love lobster. When it was on the menu on another formal night, I asked the waiter if it too was covered in the white sauce, he pointed at the menu to note that it was served with drawn butter. Decided to go with something else. When the table next to us was served their lobster, it had the white sauce on it and they hardly took a bite. Our cabin E730, a mini-suite, was very nice unless the seas were rough, which they were on a lot of the sea days. It creaked like Nelson's flag ship and would keep us up all night. The balcony is great but because the weather hovered around 60F most sea days, we didn't use it much. The Piazza, the main 3 story atrium is very snug ringed by the bars, shops and the International Cafe (coffee shop). Unfortunately this is where a lot of the merchandise sales and events are staged and make it very crowed leaving no where to sit and enjoy a coffee and desert. On our second day, my wife and I were scolded by a waiter for bringing our coffee and desert up to the Crooners bar a couple of decks up. Because of this we each ended up not using 9 of our 15 speciality coffees. On our 2nd to last day, later in the evening when nothing was going on in the Piazza, we went to the International Cafe for a hot tea. The waitress brought it to our table. It was barely above room temperature. When we told the waitress, she told us it was the best she could do as they didn't have hot water all day. There were two extremely good lecture series by Dr. Faff, a naturalist and Mr. Sanchez, ex-CIA. Unless you are desperate to use email, don't bother with the internet package. It barely works. I had it because I was awaiting an important email. All of Hawaii was great.Although there was some sort of Wouldn't consider Princess again unless we received an extraordinary offer. Read Less
Sail Date January 2019
The destination was awecome. We loved Hawaii! But, the food on The Emerals Princess was very disappointing. It was never hot on the Horizon buffet. The omlets were jujst not good, somehow and the selection limited, at least for my ... Read More
The destination was awecome. We loved Hawaii! But, the food on The Emerals Princess was very disappointing. It was never hot on the Horizon buffet. The omlets were jujst not good, somehow and the selection limited, at least for my taste. The quality of the beef in the dining room was inferior to previous cruises. Somehow, we just never cared for the offerings in the dining foom which is unusual for us, and it was the same flavor palate each night. No Italian food in the dining room at all? That was a problem for a 2 week cruise! Then on sea days they did maintenan painting on the verandas ( which was needed, The paint was rusted on our veranda and we were in a mini-suite.The floor on the veranda had paint splattered on it) We could smell the fumes on our veranda all the time which drove us inside. We could hear them chipping the paint which sounded like someone was banging on pipes. We complained and after much discussion, they stopped chipping the paint, but the fumes persisted. The commedians and enrichment team they brought on were awesome!!!! The ships entertainers and production shows were not good. The cruise director was downright annoying, at least to us. We are considering returining to Celebrity. We have always cruised on their newer solstace class ships ( 8 cruises with them) and may return. We just wanted to try something new. We went with an older ship for the itinerary. Think we will stay with newer ships from now on. Hopefully the dissapointing food was a one time thing, we will be closely following reviews before returning to Princess, sadly. Read Less
Sail Date January 2019
We were celebrating our 30th wedding aniversary & my 60th birthday. I was completely frustrated & disgusted by the complete lack of a useable internet service on this ship and the horific cost of the Whale Watching Tour at ... Read More
We were celebrating our 30th wedding aniversary & my 60th birthday. I was completely frustrated & disgusted by the complete lack of a useable internet service on this ship and the horific cost of the Whale Watching Tour at Ma'alaea,compared with the price on-line from the same tour operator I run an internet based business & I need constant access to a wifi service so that I can answer my customers speedily. With this in mind,I investigated the internet service before we booked & based on the availability of the Carnival premium internet plan I went ahead with the booking for this vacation.I pre-paid for the premium internet plan,which is advertised on the Carnival website & around the ship to be capable of handling Skype & be 3 times faster than other Carnival wifi plans.This should be more than capable of handling my needs. On day 2 of our cruise,I spent over 7 hours trying to answer basic emails from my customers that should have taken no more than 30 minutes. On day 3,a similar amount of time was spent trying to use the wifi service. It was a major task to maintain the integrity of my business ,when I should be enjoying my cruise. The wifi either won't connect at all,saying "No internet". OR takes an unbelievably long time to load a site,up to 1 hour to load a simple email site. OR takes an unbelievably long time to load then drops out just when you go to use it. OR just won't load at all. Having spoken to the Carnival guest services agents & supervisor on the ship, it is especially annoying to hear them tell me that the wifi service on this ship doesn't work when at sea & there's nothing that can be done about it,although they did, at least refund my $208 pre-payment fee for the wifi premium plan.This didn't solve my problem in providing a usable wifi service that I relied on,as advertised. They told me that Carnival head office is well aware of the situation regarding the wifi on this vessel but has not corrected it. It was suggested that I could try between 4am and 5 am in the morning as it might work then,which is completely unbelivable. This matter caused me immense frustration,as I either cannot respond to my customers or am having to spend a ridiculous amount of time persevering with a wifi service that is not fit for purpose. Also,we wanted to see the whales during our special cruise.The Carnival price is $129 each for a 2 hour boat trip & transport for the 9 miles from the port to Ma'alaea harbour. I searched on line and found the same tour from the same tour operator priced at $39 each but excluding the transport.I tried making a claim via the Carnival price guarantee,but they refused to price match the tour as my option didn't include transport to Ma'alaea.Apparently,Carnival can justify charging an additional $90 per person for an 9 mile return journey! We cancelle our Carnival whale watch tour & booked direct with the tour operator on-line prior to sailing. There were loads of taxis at the port when we arrived,the cost of the taxi was $30 for the 2 of us each way.I'm sure we could have saved on that price had we used Uber. My total expense for the trip was $138 for the 2 of us,including the tour and transport compared with $258 if booked via Carnival. A saving of $120! When we got to the tour,all the rest of the guests on board the whale watch boat were on the Carnival shore excursion,priced at $129 each.What a nice earner! Read Less
Sail Date January 2019

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