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967 Los Angeles to Hawaii Cruise Reviews

My husband and I chose this cruise for the itinerary. We always wanted to see Hawaii and we were glad we did. What a beautiful destination (all four islands that we visited). I was especially taken with the fern grotto (it was almost ... Read More
My husband and I chose this cruise for the itinerary. We always wanted to see Hawaii and we were glad we did. What a beautiful destination (all four islands that we visited). I was especially taken with the fern grotto (it was almost mystical) and something everyone should see in their life time. Embarkation was quick and we were on board before 1:00 pm The Emerald is still a gorgeous ship although it could use a little sprucing up which will happen in April. Pros: The staff. They were all friendly and extremely helpful at every turn. Nothing was too much for them. The wait staff in the Botticelli dining room were the nicest people and professional as well. My husband and I enjoyed all the excursions as well. So much to see but so little time. The drivers and guides were exemplary. International Cafe Ate most meals there as it was fairly decent. Crown Grill was excellent, but ofcourse you have to pay extra for that. Cons: Our biggest disappointment was the food on board. What has happened? The Horizon buffet was not good. Such low quality food. Every day it was just left overs from the dining room the night before. Sushi hot-dogs anyone! Some of it was just gross. The dining room is not much better. Weird combinations of food that had an off putting taste. The prime rib was the only good meal in 15 days. The Curtis Stone restaurant was terrible. $39.00/pp extra and it was not any better than the dining room. I think it was the same thing that they tried to pass off with fancy gourmet names when really it was nothing special and all 6 courses could fit on one plate and there would still be room. I don't think Curtis Stone would have become famous serving this. If you think that throwing a twig of rosemary on something makes it gourmet food, think again. Not all of us are fooled. Disembarkation was horrendous. Caught in torrential rain storm in LA. This was not Princess's fault, but it was the way they handled it. Left a whole group of us in the rain after we left the ship. People in wheelchairs were left stranded in the rain because we did mot know where the buses for our group were located. Were told to go under the makeshift tent but found out that this was only for people getting on the ship. Finally one of our group found the buses at the other end of the parking lot. Out there for 20 minutes soaking right to the bone. Princess employees were no help at all. Side note: the bus driver that took us to LAX was wonderful and tried to help as much as she could. WiFi was slow and spotty at best. Not worth the money. All in all, I am going to try Celebrity the next time in order to compare or at least one of the newer ships. Read Less
Sail Date January 2019
Having just completed a New Year trip from hell on P&O Azura along with 2,000 drunk brits we hoped we would that it would not be emulated by noisy drunk Americans and it wasn't. From the start our fellow passengers were polite ... Read More
Having just completed a New Year trip from hell on P&O Azura along with 2,000 drunk brits we hoped we would that it would not be emulated by noisy drunk Americans and it wasn't. From the start our fellow passengers were polite well mannered charming people from all over the USA enough to make me feel ashamed to be British. Everything on the Emerald was right including an eclectic and plentiful entertainment package to a level of staff courtesy and helpfulness throughout the ship accompanied with good quality food. On the note of high level of service the dining and bar staff were excellent and our cabin attendant was well above average. We have done this trip before with Princess and we were not disappointed with the high level of enjoyment we had previously. Could your staff and management pass on a few tips to P&O on how to run a cruise properly. Read Less
Sail Date January 2019
Paid for internet access. Princess knew that their equipment was faulty and internet effectively unavailable. They even posted it at their internet café. Nice people at internet café couldn't get my email working either. The ... Read More
Paid for internet access. Princess knew that their equipment was faulty and internet effectively unavailable. They even posted it at their internet café. Nice people at internet café couldn't get my email working either. The primary purpose of my trip was to be in a quite place to catch-up on work that required internet access. Other than an OK cruise on a ship scheduled for a major overhaul, it was a waste of money. Now I'm 2 more weeks behind. No compensation or refund for lack of internet service was offered. This affected everyone on the ship. Experienced the Chef's table, chef Convery. It was amazing. Definitely a must do if available on your cruise. Our server Stephanie was one of the vest we've ever had. Entertainment staff, i.e. cruise director and supporting folks we all very immature and too young for the crowd. Virtually nothing to do before 10am and many desirable events held during dinner making them impossible to attend. Medicines - bring basic items including cough drops and Robitussin type stuff. Minimal options and very expensive on board. Check out daily events before booking a cruise because there is a lot more than just the ports of call to making your cruise a success. Read Less
Sail Date January 2019
This was our first Princess Cruise. We have sailed on 17 previous cruises with other cruise lines. We chose this cruise to sale with six of our friends and the price was good. The ship was old but still in good shape. The cabin was ... Read More
This was our first Princess Cruise. We have sailed on 17 previous cruises with other cruise lines. We chose this cruise to sale with six of our friends and the price was good. The ship was old but still in good shape. The cabin was okay, but missing normal items like pens, writing paper, an umbrella and binoculars to use, etc. Our Cabin Stewart, Tina, was wonderful. Friendly, efficient, helpful, knowledgeable and professional. The food was average, plentiful but overall tasteless. The International Cafe had a friendly staff and excellent sandwiches and treats. Our waiter, Jamie, and assistant, Jerome, were great. Friendly and professional. The Matradee at Michelangelo's, was friendly, helpful and professional. The male guest service staff we encountered were not friendly and acted like we were wasting their time by asking questions. The female staff were helpful and friendly. The ship staff was not unfriendly, but not what we call friendly. A "Good Morning", etc when meeting a passenger somewhere on the ship goes a long way toward customer relations. The entertainment was good. The ventriloquist, Dan Horn, was outstanding. The Enrichment Series on volcanoes and upcoming ports by Sharron Faff was wonderful. We would have liked to stay overnight in one of the ports and exclude Ensenada. Would we sale with Princess again? Maybe. We have other cruise lines we prefer. In particular we like Celebrity Cruise Lines. Read Less
Sail Date January 2019
We wanted a longer cruise, as we love the days on the water. The ship was lovely, especially enjoy the atrium, Music was offered several times a day in several areas, we enjoyed it in the atrium especially. The International Café on ... Read More
We wanted a longer cruise, as we love the days on the water. The ship was lovely, especially enjoy the atrium, Music was offered several times a day in several areas, we enjoyed it in the atrium especially. The International Café on deck 5 is a true plus for Princess line. You can get choices of Panani sandwiches and desert offered 24/7. The days at sea offer many options for your pleasure. Classes, games and activities. The staff was exceptional and friendly. The food in the dining room was excellent, wonderful menu choices. The shows were good, some of the guest entertainers were excellent, even offering a second show in another venue area. I especially enjoyed the Spanish class, held every day at sea. It was like a college class squeezed into 10 days. Laura the teacher was outstanding, patient and knowledgeable. The four ports in Hawaii each offered many free options, buses to different locations. Tours off the ship, If you are inclined to want more are readily available. Embarkation and disembarkation went very smoothly, a bit more wait for leaving the ship. We would take this cruise again, love Princess, staff and crew. Read Less
Sail Date January 2019
We chose this cruise based on the timing that we wanted. It was a great cruise. The only thing I would say is that electrical outlets by bed are needed for cpap users. The best tension cords had to stretch entire part of room. We had a ... Read More
We chose this cruise based on the timing that we wanted. It was a great cruise. The only thing I would say is that electrical outlets by bed are needed for cpap users. The best tension cords had to stretch entire part of room. We had a great cabin steward that brought us extension cords and talked them down to floor. The entertainment was great. We loved the second comedian and the billy Joel tribute the most but each night was wonderful. Dining as very good. Had lobster a couple of nights. Would liked to have been offered escargot more than one night. We also went to Crown and Share speciality restaurants, which were very good. Have some mobility issues so rented a scooter prior to cruise which as a lifesaver from Scootaround. Would do this cruise again with same room. We would like to do this exact. Russell again as there are many things to see on each island. Read Less
Sail Date January 2019
1. Name of ship-Emerald Princess 2. Room #D112 3. Category-IE 4. date-Jan 17- Feb 2 of 2019 If you find anything helpful let me know with a vote! 5. Pros- Stewart and dining room staff were excellent to us. Several outlets ... Read More
1. Name of ship-Emerald Princess 2. Room #D112 3. Category-IE 4. date-Jan 17- Feb 2 of 2019 If you find anything helpful let me know with a vote! 5. Pros- Stewart and dining room staff were excellent to us. Several outlets in the room. 6. Cons-no dinner menu on mobile app like Carnival, Captain’s log not updated, no kids schedule, no steak on the daily menu, dinner buffet very unpleasant. 7. Room- I believe 162 sq feet, so not the smallest we’ve been in. The mirrors in the room help the room feel bigger. The 2 lower beds can’t be put together because of the uppers. Of course, you have to watch not to bang your head if the Pullmans are down (even if they are up, the hang off the walls). 8. Outlets- The most we’ve had with 4, usually only get 1 or 2. (see pics) 9. Bed=A: Princess has very comfortable floor beds, the uppers are not as nice. 10. Pillows= I bring my own but they seem fine. 11. Heating and air= We stayed comfortable but we always bring a little fan for white noise and air circulation. 12. Metal walls= The doors took magnets very well. 13. Bathroom- Pretty small, shelf space is ok, could use more since it’s so small. (see pics) 14. shower size= Smallest, drain backing up, soap smells like lilac flowers and men don’t want to smell like flowers. Hand soap smelled like lard. Carnival has a nice citrus scent, same company so they should use this instead. 15. noise= The room was almost in the front of the ship, with only rooms above and below, so it was very quiet. 16. Smoking= The smoking areas are improving and was restricted to the casino (of course) and one side of the ship, mid-ship 1 floor above the Lido deck. 17. smooth= The first couple of nights where rough we all got sea sick (this is a first in all our cruises). Rough waters on the way to Kuai. Our room was in a bad spot for rough waters. 18. weather= All the days we had good weather and not too high, maybe a high of 82. 19. Ship GPS= Was last updated 100 miles away from Hilo and stopped being updated the entire time we were in the Hawaiian Islands. Pretty sorry Captains log. 20. internet= super slow but I’m told that is typical for the middle of the Pacific Ocean. 21. Dining= The buffet upon boarding was not very good. Even the desserts that looked good were pretty bland. Very good in the dining room with a lot of Hawaiian theme meals. Thanks goodness we only went to dinner in the buffet once because it was horrible. They only open one side of one buffet (despite having the ability to open up to 3, including one the opposite side using the same kitchen), so the line goes clear back to the elevators. We were told it is like this everyday and refuse to open the line before 5pm despite the crowds. Going though is of course a slow process and just like lunch, the food is not very impressive on the buffet. 22. seating room- We were always able to find a table for the buffets, but would often have to search, sometimes being quite far from the buffet. Our dinning room table which seated 8 was right around the corner from the kitchen in a semi-circular niche, anyway, it was a good area for us and our server Tami (Toe-mee) was great, especially to the kids. 23. laundry= We were at the front of the ship, the laundry was in the back so we were happy we had facilities, it’s a good walk back and forth. I think it was $2.50 for each. Per Cruise Critic 24. Personal Background Information=This was my 12th cruise and we often travel with my family with 2 young boys currently 5 and almost 2. We went with my parent in laws that have been on over 50 cruises and our good friends and this was their first cruise 25. Travel To Port of Embarkation=Flew from SC (ATL) to LAX. We rented a couple cars at the airport, stayed the night and the drop off is around a mile away (Herta?). They offer shuttle service, but there was a lot of other people waiting, so we killed some time and came back to be told they were on an hour lunch. You would think on a cruise day they would have a back up person to run the shuttle, so we walked the mile back to the ship. 26. Hotel Info (if any)=La Quinta, Inglewood (see TripAdvisor review) was a comfortable stay with nice clean rooms that had a good breakfast including bacon. It seems the hotels there are either really good or really bad, so we went with the better for $131 after all the taxes and fees. 27. Embarkation=We arrived much later than we usually do (about 2) so there was hardly any delay getting our cruise cards and boarding the ship. 28. Stateroom=D112 was small but not surprised for an interior room. The upper beds hung off the wall instead of going into the ceiling, so they took some space. Nice big mirrors to help the room seem bigger, decent about of bathroom shelves. (see pics) 29. Ship Info=This ship is pretty crowded, I was told the last referb they installed more cabins/less space to get on around 300 more passengers and it definitely shows during congregating times like the theater, peak buffet times, tendering, etc. We have been the same class ship that didn’t have these many passengers on the ship and was much more comfortable. It also shows on how tiny the cabins/bathrooms are. 30. Dining= As mentioned before, the buffet is disappointing but the dining room was very good. They did serve lobster on this cruise as well as escargot (a couple of our favorites) and both were very good. I’ve had other cruises where they did serve them, but wasn’t very good. 31. Activities= - Children's Clubs: No kids schedule and informed us that the youth center being open would be decided day to day. Our kids enjoyed the activities when they went. Our 5 year old has been on 7 cruises and doesn’t always like the kid’s clubs, but he enjoyed this one, so credit to the staff for this. 32. Staff & Service= Service overall was very good, was not happy as mentioned before the lack of planning and communication from the kids club. 33. Entertainment= Entertainment was very good and we especially enjoyed the naturalists that came onboard so we could learn so much about each island, the food, the people, just too much to mention. Very enjoyable. The small venue magic show was good and family friendly. He really talked up how good the theater production was going to be, but it was not. It was very dark and all over the place and even involved a murder scene behind a lite up sheet. NOT family friendly so I regretted fighting the crowds to see this one. 34. Shore Excursions= - Hilo: Docked at a pier and getting off the ship was pretty quick. The port is very unwelcoming. There are no welcoming signs and nothing to tell you that you are even in the paradise Hawaii, just dilapidated buildings everywhere in the port. The port authorities match the scene, very rude, yelling at passengers as they are trying to make their way. We rented a car and drove up to the volcano house and the views are really grand, I esp noticed and enjoyed the smell that reminded me of barbeque. We travel to the lava walls and was impressive the size of this thing. We went to Richards very busy very tiny black sand beach then back to the ship. When we got back the ship, around 4 an there was hardly any traffic but the port authorities’ moods where no different. It’s a shame the only interaction we had with Hawaiians on this island was anything but “Aloha”. - Honolulu: Took the bus and decided it was the wrong choice for our party of 3. We should have taken the 16.50 and put it toward a rental for ~$60 and would have done more time traveling to do what we wanted instead of a lot of waiting for the right bus to ride. We did go to the top of diamond head (~20 minute walk from the bus stop to even get into the park) and took us around another hour to go up the long winding path then the 270+ stairs to get to the top. The views are spectacular. It was tiring but even little kids where climbing to the top. We stopped at the palace on the way back to capture some pictures but we had run outta time to do anything else because we have a 4:20 Luau excursion to go to. Germain’s Luau: We planned on taking an Uber, but figured it out to saving only $15 PP so we made a very good choice to just book through the ship. This gave us better seating as well as a roomy tour bus to kick back and relax and learn about the island from our 82 year old escort Ron, what a nice man. Not sure how anyone can write a bad review of this place. We brought a grandma and without even asking a worker told her when it’s time to eat, you stay right there and I will bring your food to you and true to his word, that’s what he did long before our table was excused. The food was very good and ran 3 buffet tables on both sides so the lines went pretty quick. The show was great, the crowd interaction was great. We got some of the most gorgeous sunset pictures ever. The whole thing was a great experience. - Maui: We rented a little Hyundai (which I would recommend a small car or sports, not a jeep for all the tight corners) and made it all the way to Hana. We got an early start so the traffic wasn’t bad. Going back was definitely longer because we didn’t have to hardly every yield at the bridges on the way there but we did on the way back but still maintained a much higher speed than the posted 15MPH. We did most of our stops on the way back including the black sand beach with the lava cave (tube was closed, which was a huge disappointment) but the beach was awesome and not very crowded. The smoothed lave rocks to feel is a very unique experience and much better than Richards black sand beach that is super, super tiny and crowded. We captured pictures of few waterfalls, the peninsula on the large waves crashing the shore. I have to mention the spectacular sunrise peaking over the mountains has been some the best pictures taken on the cruise so far so you probably don’t want to miss that. - Kaui: Booked a helicopter tour on the internet with Safari and our young pilot Paka was very professional and enjoyed his knowledge and love of the island. I was pleasantly surprised being sat in a middle seat how good my views where, possibly better than a window seat because I had a clear view over the pilot’s shoulder as well has the huge clear door, much larger than all the other choppers that were there. The only way to have gotten a better view would have been if the doors were off. Air worked well and told us he likes to run it cold to help with sickness. Another bonus is the price is the same no matter what tour time I booked. Looking at the other helicopters on the airstrip, this was the best one (unless you want the doors off). It also was the best priced. A+ rating for these folks!! 35. Disembarkation= We got priority disembarkation which cuts out some of the line but you end up on the gangway in line with everyone else. There was a lot of people on this cruise so it did take a while, maybe 45-60 minutes, but the line was steadily moving. 36. Summary=Ship was tight, buffet much to be desired, dining room was good and the Hawaiian Islands were awesome. If you found anything helpful in this review, please let me know with a helpful vote! Read Less
Sail Date January 2019
This is our third Los Angeles to Hawaii round-trip cruise - two on Princess and one on Celebrity. The Stateroom and Dining room service were excellent - equal to or better than any we have had before (35 cruises). We arrived in Los ... Read More
This is our third Los Angeles to Hawaii round-trip cruise - two on Princess and one on Celebrity. The Stateroom and Dining room service were excellent - equal to or better than any we have had before (35 cruises). We arrived in Los Angeles the day before the cruise and stayed in the DoubleTree Hotel in San Pedro. It is a really nice place to stay and they run a free shuttle which will take you to local restaurants and then to the ship on the day of your cruise (sign up the night before). The taxi ride from LAX to the hotel was $75 and takes about 40 minutes. The Hawaii cruise is something everyone should take at least once in their cruising career. Plenty of Sea days and time to chill out. Once you reach the Islands, the pace becomes more hectic, with port arrivals about 7AM four days in a row. We rented an SUV in each port for about $70 a day (Enterprise offered shuttles from the pier in every port except Maui) and created our own tour itinerary. To celebrate birthdays, we dined in the Share restaurant and the Crown Grill Steak house - both are nice venues and we had great service, but at Share we had to send our steak back because it was full of gristle. Princess needs to change the name of Share, because you really don't share anything. There is more sharing in the crown Grill. There were a couple of problems worth mentioning: Internet connectivity was basically nonexistant and our stateroom frequently smelled of ship exhaust. Neither of these problems were resolved during the cruise. Despite the problems we enjoyed the cruise but rate Celebrity above Princess. Read Less
Sail Date January 2019
A couple of friends rave about Princess but my wife and I weren't impressed. The best thing that Princess does is their embarkation and disembarkation. Very smooth and orderly. The food, service, entertainment and activities ... Read More
A couple of friends rave about Princess but my wife and I weren't impressed. The best thing that Princess does is their embarkation and disembarkation. Very smooth and orderly. The food, service, entertainment and activities were all mediocre. Service was so-so unless you were an Elite Member. At dinner, the waiters, although pleasant, fawned over the couple next to us while we were virtually invisible. There was lobster tails in the dining rooms on 2 occasions. Had it the first night. Some unknown white sauce poured all over it. It was disgusting and I normally love lobster. When it was on the menu on another formal night, I asked the waiter if it too was covered in the white sauce, he pointed at the menu to note that it was served with drawn butter. Decided to go with something else. When the table next to us was served their lobster, it had the white sauce on it and they hardly took a bite. Our cabin E730, a mini-suite, was very nice unless the seas were rough, which they were on a lot of the sea days. It creaked like Nelson's flag ship and would keep us up all night. The balcony is great but because the weather hovered around 60F most sea days, we didn't use it much. The Piazza, the main 3 story atrium is very snug ringed by the bars, shops and the International Cafe (coffee shop). Unfortunately this is where a lot of the merchandise sales and events are staged and make it very crowed leaving no where to sit and enjoy a coffee and desert. On our second day, my wife and I were scolded by a waiter for bringing our coffee and desert up to the Crooners bar a couple of decks up. Because of this we each ended up not using 9 of our 15 speciality coffees. On our 2nd to last day, later in the evening when nothing was going on in the Piazza, we went to the International Cafe for a hot tea. The waitress brought it to our table. It was barely above room temperature. When we told the waitress, she told us it was the best she could do as they didn't have hot water all day. There were two extremely good lecture series by Dr. Faff, a naturalist and Mr. Sanchez, ex-CIA. Unless you are desperate to use email, don't bother with the internet package. It barely works. I had it because I was awaiting an important email. All of Hawaii was great.Although there was some sort of Wouldn't consider Princess again unless we received an extraordinary offer. Read Less
Sail Date January 2019
We left from Los Angeles and the weather was rough for the first couple days, but that was to be expected with a storm front. Embarkation went very well, very organized. Disembarkation was also very good. The cabin was good and the ... Read More
We left from Los Angeles and the weather was rough for the first couple days, but that was to be expected with a storm front. Embarkation went very well, very organized. Disembarkation was also very good. The cabin was good and the steward was excellent. Nearly all the food we order and the food on the buffet came to us lukewarm, at the best. The last 4 days, we found a terrific waitress in the Michaelangelo dining room. The best meal we had was the Specialty Dining at the Crown Grill. We also enjoyed good English Pub fish and chips on three days, for lunch. Entertainment was so so. We like the comedian and the ventriloquist, but the stage shows were really not that good. This is something we always used to enjoy on Princess. Service with the buffet staff was also so so. I often felt I was in their way, and that is not acceptable. The ports were good and the excursions we took (2) were very good. The big problem came in Maui. After our whale watching excursion (which was terrific) we went to the ship to eat, then back on the tender to town for some shopping. We waited in a HUGE line to get on the tender back to the ship. The line went at least a city block and kept growing. We got on the tender and headed out to the ship and the waters became rough, to say the least. When we approached the ship, the deck hands tied us up the the ship and at that point things went from bad to worse. Waves were slamming us against the ship, we heard the fiberglass on the tender crack against the ship. The ship was raising up and down, and our little tender was slammed against the metal rails since the bumpers had come off and left so protection for us. The deck hand in our tender was handing out barf bags to everyone and at least 35 people began throwing up. It was bad enough with waves not only going over and into the tender, but they were also going up and over into the ship. At that point, the deck hands ran away and up the stairs to avoid getting wet and leaving us still tied to the ship. They left us tied to the ship until we screamed at them to cut us loose! Finally, we got loose and the tender operator took us back out into the rough seas. He didn't seem to know to have the front of the tender facing into the waves, so we were sideways in the awful rocking water for over 2 HOURS! We left the dock at 5:15 and we finally got on the ship at 7:20 pm. Most of us could barely walk and once on the ship, the women began crying. The fear was real. We put on our life jackets because we though we were going to be turned over in the sea. It was the worse experience we have ever had and we have been sailing for over 15 years. We called and asked to speak to a supervisor or someone in charge. We were told they would call us back, NOPE! Not one peep from anyone in charge. I can guarantee you that a lot of us called and no one called any of us back. I was sick and barely able to walk, so my husband called the service desk and was told he would have to come down and get the sea sickness (meclazine) medicine if we wanted any. He went to the medical office and it was closed, so back up he went to the service desk, where they ended up having a couple packets of the pills. We missed our evening meal since we were so sick. No one on the Emerald Princess responded to our requests about this nightmare, AT ALL! We have done the Hawaii cruise twice before, but we will never do it again after that treatment. I will not be on Princess again after this cruise, either. This was the worst service in the restaurants, the worst food, and to top it off a tender from HELL. I cannot understand how the service on Princess could go downhill so completely in such a short amount of time. If you go on any cruise, but definitely Princess, you better think to take care of yourself and other passengers in an emergency, the crew does not care about you and you will be left to fend for yourself. We were on this cruise for our 40th anniversary, we got no mention of the special day, at all. Other cabins had birthday and anniversary signs, we got NOTHING. It was on our reservation, so there was no excuse. The ship is really showing it's age. We opted for a balcony cabin and it was nice, but the hallways are pretty banged up, the elevators were banging in between floors, tile is cracked and uneven. I heard the ship is going into dry dock in March, but it needed renovation more than a year ago from what we saw. I don't think there is enough seating for Movies under the Stars. Until the last sea day at a night that was pretty cool, we couldn't ever find seating. They are pretty stingy with the popcorn, too. The guy came around once with about a cup full of corn in the little bag. My husband didn't get any since he wasn't there when they handed it out and the guy never came back. I didn't realize we one had one chance to get some for the whole movie. The last Hawaii cruise was nothing like this. What a sad and frightening journey. Read Less
Sail Date January 2019
We chose this cruise for its ports of call. The food on this cruise was very good as was the entertainment. The ship was clean and majority of crew members were very nice. Our cabin steward brought us our requested ice each day. He was ... Read More
We chose this cruise for its ports of call. The food on this cruise was very good as was the entertainment. The ship was clean and majority of crew members were very nice. Our cabin steward brought us our requested ice each day. He was able to straighten our cabin early when we went to breakfast and dinner. The cabin was very small compared to what we have experienced on other similar cruise lines for similar fares. The shower was TINY as was the bathroom. The closet was large - actually too large. There was only one chair in the room to sit on so we had to use our bed when sitting in the room. The balcony was very narrow. We were on the starboard side of the Baja deck. It was nice to have a refrigerator in the room without additional costs. I gave it a three star rating because of two major issues. One was where an officer yelled and chewed out another crew member in front of many passengers. There was no need to do that and it indicated to me that there is underlying crew moral issues. In the dining room servers would not service tables not assigned to them and even gave disapproving glances to other servers. The second issue was a lack of response from the captain to the stranded tender passengers - over 300 - and a lack of concern for the safety of these passengers during the tender unloading process. On a final note we would travel to Hawaii again on a cruise but not on Princess line. Read Less
Sail Date January 2019
The destination was awecome. We loved Hawaii! But, the food on The Emerals Princess was very disappointing. It was never hot on the Horizon buffet. The omlets were jujst not good, somehow and the selection limited, at least for my ... Read More
The destination was awecome. We loved Hawaii! But, the food on The Emerals Princess was very disappointing. It was never hot on the Horizon buffet. The omlets were jujst not good, somehow and the selection limited, at least for my taste. The quality of the beef in the dining room was inferior to previous cruises. Somehow, we just never cared for the offerings in the dining foom which is unusual for us, and it was the same flavor palate each night. No Italian food in the dining room at all? That was a problem for a 2 week cruise! Then on sea days they did maintenan painting on the verandas ( which was needed, The paint was rusted on our veranda and we were in a mini-suite.The floor on the veranda had paint splattered on it) We could smell the fumes on our veranda all the time which drove us inside. We could hear them chipping the paint which sounded like someone was banging on pipes. We complained and after much discussion, they stopped chipping the paint, but the fumes persisted. The commedians and enrichment team they brought on were awesome!!!! The ships entertainers and production shows were not good. The cruise director was downright annoying, at least to us. We are considering returining to Celebrity. We have always cruised on their newer solstace class ships ( 8 cruises with them) and may return. We just wanted to try something new. We went with an older ship for the itinerary. Think we will stay with newer ships from now on. Hopefully the dissapointing food was a one time thing, we will be closely following reviews before returning to Princess, sadly. Read Less
Sail Date January 2019
I chose this cruise because I had an interest in cruising longer than a week, and it was an economical way to see Hawaii. I personally have come to expect the Carnival way of decorating so found nothing wrong with the decor. As always, the ... Read More
I chose this cruise because I had an interest in cruising longer than a week, and it was an economical way to see Hawaii. I personally have come to expect the Carnival way of decorating so found nothing wrong with the decor. As always, the dinning staff was friendly and accommodating, as was the room steward. While I’ve enjoyed past cruises cuisine, the exact same choices day in and day out for breakfast and lunch became monotonous. While they never repeated the dinner menu, it became dull and boring, especially since this was my 5th cruise in 15 months span. The good news about this is that watching my weight was easier, lol. What could stand some improvements were schedules. With so many sea days, it would have been nice to have better day time entertainment than was provided. I partly lay the blame on the “Fun Squad” as they even made playing the daytime games and challenges no fun by going through the motions. One staffer gave the excuse that it would take too long to play scattagories with the players calling out the items, and chose to instead have the guests try to match her answers! It never occurred to the staffer to request the guests play in teams. It went from a game of vocabulary skill to a game of luck. I would have preferred the family friendly entertainment mid afternoon, allowing the adult entertainment a little earlier in the evening. Also, if the cruise line has the ability to record and play on loops on the closed circuit TV things like their shopping talks etc, why can’t they do the same with the live entertainment? Anyway, while the cruise did rock more than many folks liked, it really never got any worse than your typical Caribbean cruise. I saw several folks who claimed to be sea sick who may have possibly simply been nauseated by their over dose it of combined remedies - one person had on a Scopolamine patch, a wristband, and stated she’d been taking Dramamine! Scopolamine is so strong, it can make you nauseous when you are standing still on land. And finally, we were on deck 6 and had the water in the shower drain come shooting up about a foot high and flooding our bathroom at 1AM two different nights disturbing our sleep, and while it was reported to maintenance and the cabin steward cane and cleaned our bathroom in the middle of the night, nothing was done about it (as apparent by the second issue) and when we complained to customer service about the loss of sleep, we were told that the issue had never been reported! They did not have another room to move us to, but did give us 1 spa massage and a bottle of wine. My advice to anyone, don’t just call maintanence and housekeeping, complain to guest services in person and demand something be done, otherwise the issue is just swept under the rug. Read Less
Sail Date January 2019
We were celebrating our 30th wedding aniversary & my 60th birthday. I was completely frustrated & disgusted by the complete lack of a useable internet service on this ship and the horific cost of the Whale Watching Tour at ... Read More
We were celebrating our 30th wedding aniversary & my 60th birthday. I was completely frustrated & disgusted by the complete lack of a useable internet service on this ship and the horific cost of the Whale Watching Tour at Ma'alaea,compared with the price on-line from the same tour operator I run an internet based business & I need constant access to a wifi service so that I can answer my customers speedily. With this in mind,I investigated the internet service before we booked & based on the availability of the Carnival premium internet plan I went ahead with the booking for this vacation.I pre-paid for the premium internet plan,which is advertised on the Carnival website & around the ship to be capable of handling Skype & be 3 times faster than other Carnival wifi plans.This should be more than capable of handling my needs. On day 2 of our cruise,I spent over 7 hours trying to answer basic emails from my customers that should have taken no more than 30 minutes. On day 3,a similar amount of time was spent trying to use the wifi service. It was a major task to maintain the integrity of my business ,when I should be enjoying my cruise. The wifi either won't connect at all,saying "No internet". OR takes an unbelievably long time to load a site,up to 1 hour to load a simple email site. OR takes an unbelievably long time to load then drops out just when you go to use it. OR just won't load at all. Having spoken to the Carnival guest services agents & supervisor on the ship, it is especially annoying to hear them tell me that the wifi service on this ship doesn't work when at sea & there's nothing that can be done about it,although they did, at least refund my $208 pre-payment fee for the wifi premium plan.This didn't solve my problem in providing a usable wifi service that I relied on,as advertised. They told me that Carnival head office is well aware of the situation regarding the wifi on this vessel but has not corrected it. It was suggested that I could try between 4am and 5 am in the morning as it might work then,which is completely unbelivable. This matter caused me immense frustration,as I either cannot respond to my customers or am having to spend a ridiculous amount of time persevering with a wifi service that is not fit for purpose. Also,we wanted to see the whales during our special cruise.The Carnival price is $129 each for a 2 hour boat trip & transport for the 9 miles from the port to Ma'alaea harbour. I searched on line and found the same tour from the same tour operator priced at $39 each but excluding the transport.I tried making a claim via the Carnival price guarantee,but they refused to price match the tour as my option didn't include transport to Ma'alaea.Apparently,Carnival can justify charging an additional $90 per person for an 9 mile return journey! We cancelle our Carnival whale watch tour & booked direct with the tour operator on-line prior to sailing. There were loads of taxis at the port when we arrived,the cost of the taxi was $30 for the 2 of us each way.I'm sure we could have saved on that price had we used Uber. My total expense for the trip was $138 for the 2 of us,including the tour and transport compared with $258 if booked via Carnival. A saving of $120! When we got to the tour,all the rest of the guests on board the whale watch boat were on the Carnival shore excursion,priced at $129 each.What a nice earner! Read Less
Sail Date January 2019
The ship is "old" but don't let that stop you. We didn't mind the pink decor. The crew was great. The people that served food in the MDR were great and once they got to know you, they would make suggestions on what ... Read More
The ship is "old" but don't let that stop you. We didn't mind the pink decor. The crew was great. The people that served food in the MDR were great and once they got to know you, they would make suggestions on what they think you would like. The hostess who seated you in most part were very nice. There was plenty to eat; as this was a "journey" cruise. On sea days they either served breakfast, lunch and dinner in MDR or brunch and dinner in the MDR. The food on the lido was pretty good and there was a larger selection including Mongolian Wok and Indian everyday for lunch. The cruise had a mid-night buffet and a chocolate buffet bot at night and during lunch. They were special. The entertainment was hit and miss. The ports were fine except we didn't go to Kona as "the waves" were too strong. Read Less
Sail Date January 2019
We had been to Los Angeles before but did go to the Reagan Library. Embarkation was pretty quick but cabins were not ready ( for anyone) until 1:30pm. No worries, go to Lido for buffet. WOW, so crowded , no table available, long lines! ... Read More
We had been to Los Angeles before but did go to the Reagan Library. Embarkation was pretty quick but cabins were not ready ( for anyone) until 1:30pm. No worries, go to Lido for buffet. WOW, so crowded , no table available, long lines! Cabin was great! Plenty of room, two windows, sofa, two tables, two chairs and a stool. Plenty of closet space for ALL the clothes we brought for our 14 day cruise. This was our third time to be on the Splendor. We enjoy this ship but it usually cruises a little different. Not always rough but different. We always get a cabin on the main level and aft. Because it’s aft , which is over the engine (maybe), anchor (most likely) and anything else that could cause vibrations or noise while docking and departing a port. The waters were very rough during the 4 sea days before arriving in the Hawaiian waters. We missed the port of Kona because of rough water which made it unsafe to tender to the port. As a result, we stayed the night in Honolulu. Then on to Hilo, our last port before 4 more sea days to reach Ensenada, Mexico. Ensenada was a surprise. It was clean and an interesting port. We didn’t have much time there, arrived at 3pm, back on ship by 7:30pm. We went to the main dinning room every night we could. Choices were good but of monotonous night after night. The last night there so many great choices which could have been spread out on other nights. We enjoyed the food in the dinning room and especially enjoyed TEA TIME on sea days. There was a assortment of entertainment. Cruise Director Lee was fantastic. He didn’t give any announcements until about 10am. This was great, especially if you decided to sleep in one morning. He emceed the newlywed game with class. Since this was not a usual cruise, we thought we’d be unusual and participate in some activities but volunteering. The guys participated in the VIP show, while I volunteered to help the illusionist ( magician). But I have to say the VIP party was bust. Nothing but a gathering of those who participated in the VIP show sitting around waiting for cast members to come around. Which they never did come around to us. We sought them out for a picture. Thank you Marc. The variety of entertainment was refreshing. We also enjoyed the Dive in movies. Our room stewards, Belle and John Michael, were very good. We always had clean towels, a towel animal and a bucket of fresh ice in our room daily. We could not have asked for more. From day one, anything we needed they provide with a smile. Disembarkation was a little different. We needed to self assist to be sure we would make our 12:35pm flight to San Francisco. It was hectic and the staff tried to get it organized as much as they could but there is always somebody who will disembark whenever they want to, whether their Zone has been called or not. Anyway, we were able to debarked and make our flight without a hitch. This Journey Cruise was very enjoyable. But as I always say, “ A DAY CRUISING, EVEN WITH A FEW GLITCHES, IS BETTER THAN BEING AT WORK”. Or sitting at home if your retired. So cruise as often as you can and have a blessed cruise! Read Less
Sail Date January 2019
We are going to be on the Carnival Splendor for 24 days on a Transpacific cruise from Long Beach, California, to Singapore starting October 5, 2019. We wanted to check out this ship before committing to be on this ship for 24 days, plus we ... Read More
We are going to be on the Carnival Splendor for 24 days on a Transpacific cruise from Long Beach, California, to Singapore starting October 5, 2019. We wanted to check out this ship before committing to be on this ship for 24 days, plus we expected to enjoy our 14 day Hawaiian cruise. The ship and the cruise were great, except for the very poor access to the internet. We were extremely surprised and very happy with the live music on the cruise. All of the live performers were very talented. Live music is a big aspect of our cruises. Eden Parker was the Piano Man on this cruise. Eden is extremely talented both in singing, playing the piano, and comic entertainment. We had him on our Transatlantic cruise and were pleasantly surprised to find him on this cruise. We like the size of the ship. Though not as big as the new mega ships, it was big enough to offer many live music lounges, bars and other venues. At no time did any area of the ship feel crowded despite the large number of passengers. We loved our balcony cabin. There was plenty of closet space. We were happy with the main dining room service, food quality and food quantity as well as the number of offerings. We were also happy with the number and types of food offerings at the Lido Buffet. However, the dinner options at the Lido Buffet were the most limited that I have ever found on any cruise. Usually only the Carvery was open as well as the 24 Pizza Pirate. But all the other Buffet Food Stations that were open for lunch were closed for dinner. This ship only has one specialty dining option, the Steakhouse. It is not like the brand new mega ships that have a multitude of specialty dining options. The service was excellent but I don't think we've ever been on any cruise where the service was less than excellent. We did purchase a port excursion from Carnival for every port and were very happy with all of them. The tour guides were fluent in English and many of them were quite entertaining as well as informative. It was just my wife and I on this cruise. We did not travel with children. We would definitely do this cruise again. As mentioned above, we will be going on this exact same Carnival Splendor cruise ship for a 24 Day Transpacific Cruise in October 2019 and will be making 2 port stops in Hawaii again. The biggest disappointment was the internet. I've taken many cruises over the past 3 years and the internet was fine. But the internet on this cruise was next to useless. They say they are going to upgrade it when the ship goes into dry dock on October 2019 but I hope they fix it before that as I'll be on a 24 day Transpacific cruise on this ship before it goes into dry dock. I did like this cruise and this ship enough to keep with my future 24 day cruise on it from Long Beach, California, to Singapore, in October 2019. However, I really do hope they fix the internet before that cruise. Read Less
Sail Date January 2019
The seas were a bit rough but the Captain tried his best to navigate around really rough storms and he got us to our ports early so we got more time off of the ship which I really appreciated. The ship is a little outdated compared to the ... Read More
The seas were a bit rough but the Captain tried his best to navigate around really rough storms and he got us to our ports early so we got more time off of the ship which I really appreciated. The ship is a little outdated compared to the others but still a fairly nice ship. The cabins are nice but the showers are definitely pretty small. All of the waiters and waitresses were very kind and our Head Waiter Shailesh was absolutely amazing. The entertainment was pretty good though there were some days where the activities got a little sparse on the 14 day cruise. I missed Mar-Q but Lee was a great cruise director. The ports were all beautiful and the one excursion that we booked went really well. Unfortunately we missed Kona but we did get at least another day in Honolulu since Kona was having too bad of weather to be able to have been able to get on the shuttles if we had gone over there. I would like it if Carnival did update some things on their Hub app like the account summary that we had a bit of a hard time with. We do already have our next cruise booked with the newest and one of the most updated ships, the Panorama, so looking forward to that. Read Less
Sail Date January 2019
Overall, 14 day Hawaii from Long Beach was a great time. We thought the 8 full days would be too long at sea, but it was nice to see the full ship and experience things that we hadn't before due to time restrictions. The ... Read More
Overall, 14 day Hawaii from Long Beach was a great time. We thought the 8 full days would be too long at sea, but it was nice to see the full ship and experience things that we hadn't before due to time restrictions. The ship's design is not very good. The decor is very garish and worn down. There was what looked like mold on the roof of one deck. The main pool was closed more days than it was open. This is due to all the activities on the Lido deck. Why would ballroom dance lessons be conducted beside the pool? There were quite a few other areas that were never used at all. The food was blah. Not a great selection. If you didn't like the dish offered, there was only pizza as an alternative, as all the dining areas offered the same menu for that night. The burger/hotdogs stand was only open a few hours a day, so that wasn't an option either. Overall a good vacation. Read Less
Sail Date January 2019
We picked this cruise for its itinerary. We wanted to go to Hawaii and had never tried a longer cruise. However, the Splendor is old and tired. Since this was a Pacific cruise it was cold and windy. There were no nice public areas. Sit in ... Read More
We picked this cruise for its itinerary. We wanted to go to Hawaii and had never tried a longer cruise. However, the Splendor is old and tired. Since this was a Pacific cruise it was cold and windy. There were no nice public areas. Sit in the smoke filled casino and the crowded lobby. We got a spa balcony cabin and were glad we got a balcony- spa part was not worth it. Spa old and tired looking - could not use the Thallasotherapy pool on most sea days because it was rough at sea and like a tidal wave in the pool. Around the pool on,y one small bench for robe and belongings- not enough if more than two people using. Food we found fine. We didn’t use the buffet much. Had room service breakfast. Enjoyed nice sea views for lunch in dining room. Enjoyed tea. Our regular dining room staff was great for dinner. Seemed more problematic at lunch. All staff very friendly and welcoming. Ample storage in our room. Read Less
Sail Date January 2019
The ship is what i expected for a mid size ship. All areas of the ship i visited were all as clean as can be.We can start from the top down. the Mini Golf on deck 14 was always to windy to play when at sea. Serenity area was clean and ... Read More
The ship is what i expected for a mid size ship. All areas of the ship i visited were all as clean as can be.We can start from the top down. the Mini Golf on deck 14 was always to windy to play when at sea. Serenity area was clean and normally with space available. Lido buffet was just average like any buffet at home area.the Pizza was ok. Non guys burger joint was also only average.The deli where there were huge long lines everyday. I thought was below average on the 2 things i tried. (falafel & hummus actually terrible). now in lido buffet they had linch one time "middle eastern" that was much better falafel and hummus. Tandoor grill was the best choice in the outter four choices. we had 8 comedians and 6 were really good. production shows were very entertaining. Room steward /staff excellent. MDR Staff very good, terrible decor. old and tired Read Less
Sail Date January 2019
We experienced very rough seas. We’ve never gotten seasick before but certainly experienced it on this cruise. Not enough to do with 8 sea days. The marine biologist was very informative and funny. They needed to find additional things ... Read More
We experienced very rough seas. We’ve never gotten seasick before but certainly experienced it on this cruise. Not enough to do with 8 sea days. The marine biologist was very informative and funny. They needed to find additional things to fill the sea days since people couldn’t go outside to sun bath. Comedians could have done afternoon shows. Also movies could have been shown during the day especially since we didn’t have any tv service. Why doesn’t Carnivyonvest in better satellite service. We were entirely cut off from any news or current events. Way too smoky. Service in the restaurants was mediocre at best. The young hostesses were very helpful and engaging. Food overall was good and we especially liked the Captain’s Gala cocktail party and the midnight buffet that was a throwback to cruising years ago. Being a loyalty cruiser with Carnival, we enjoyed many extra perks such as cocktail parties and laundry services. Read Less
Sail Date January 2019
Overall everything was as expected. Long Beach terminal does a really good job at embarkation, so that is a good way to start out. There were storms coming into California, so the first few days at sea were a little bit rocky, but I just ... Read More
Overall everything was as expected. Long Beach terminal does a really good job at embarkation, so that is a good way to start out. There were storms coming into California, so the first few days at sea were a little bit rocky, but I just took my Ginger Root and never had any problems with getting sick. My husband never has to take anything and never got sick either. I loved the sea days as it was a chance for me to just relax. There was plenty to do from Trivia, games, shows, comedy or just watching some movies in your room or on deck at night. I loved the amount of movies they had available in the rooms now. It was a little cool some of the days up on deck, so those who like to lay out in the sun were probably disappointed. There are plenty of food choices as with any Carnival ship and the service is always fantastic. It doesn't have some of the newer upgrades yet, but that doesn't matter to me. Even with the little bit of rocky seas the Captain got us into the ports early. The Islands were beautiful and nice and warm with just a little bit of light rain here and there. We missed out on Kona because there was a storm heading that way that was going to make it unsafe to tender over so we stayed in Honolulu for the night and the next day. Things can happen and it wasn't a big deal to me. It was a fantastic vacation and I would recommend it to anyone who loves sea days. Our 27 year old daughter was with us also and she loved the cruise also, but there wasn't very many people around her age Read Less
Sail Date January 2019
The Only reason I rated this cruise with 4 points rather than a barely average "3" is due to the wonderful enrichment activities developed and run by TikiDave & his wife Alohalei. I was one of the lucky 70 cruisers who got in ... Read More
The Only reason I rated this cruise with 4 points rather than a barely average "3" is due to the wonderful enrichment activities developed and run by TikiDave & his wife Alohalei. I was one of the lucky 70 cruisers who got in line early enough on the first day to participate in Dave's progressive ukulele classes throughout the duration of the cruise. Given a loaner uke to keep for the entire trip, this was the most enjoyable activity I can remember having on any previous cruise! Dave is an incredibly masterful teacher and made the classes so much fun. Even practicing during down-time in my cabin was enjoyable. Dave also was the Cruise port expert who gave the port talks in great & helpful detail Alohalei gave progressive hula lessons throughout the cruise; and the 2 classes combined to give a performance on the last day before Ensenada. On sea days, the 2 of them provided a daily Hawaiian craft activity for nominal fees depending on what craft you chose. The most strikingly negative thing about this cruise (reflected in my subject line) was that for a ship dedicated to an itinerary with just 5 ports and a whopping 9 sea days, the main theater is simply too small to accommodate the passengers attending 2 evening shows. The previous reviewer correctly stated that all seats were completely filled 30-45 minutes before the start of most every show. This is a LONG time to sit and wait every night. And there seemed always to be about 50-60 people packed standing in the back or along the side stairs. This situation really needs to be fixed. Obviously, the sea days are when everyone is looking for entertainment opportunities. And the Explorer Lounge and Piazza were similarly packed unless you arrived way early and waited for 30+ minutes. The ship seems dated to me, with the smallest shower stall I've had in a long time in a standard verandah cabin, and just 2 electric outlets with no recharging USB ports. The bamboo chair frames in the buffet dining area are worn out and grimey. Very expensive wifi was worse than dial-up speed, and often completely non-functional for any internet task. I have been on many cruise ships with many different lines, and have Never had wifi this bad. It wasn't funny, but I had to laugh at the signs in the Internet/Computer room that read "Faster than ever Internet Wifi"!! The rate charged for this abysmal "service" is disgusting. Having said all this, I have to say that the staff I encountered everywhere on the ship were awesome----helpful, friendly, and going above and beyond to be of assistance. Thanks to all of them for making the trip pleasant and running smoothly. Read Less
Sail Date January 2019
We didn't want to fly all the way to Hawaii from Philadelphia, so we choose this cruise because iwe wanted to celebrate our 25th wedding anniversary with a cruise to Hawaii. This was not our first cruise, but was our first cruise on ... Read More
We didn't want to fly all the way to Hawaii from Philadelphia, so we choose this cruise because iwe wanted to celebrate our 25th wedding anniversary with a cruise to Hawaii. This was not our first cruise, but was our first cruise on the Princess Cruise line. We were only in the four main Hawaian Islands for one day each so the rest of our time was on board the ship. Our cabin was small and had little room for storage. The bathroom and shower were even smaller. There were far too many people on board for the space available in the entertainment areas and you could not get seating at the shows unless you went there about 45 to 60 minutes before the show started. This became very stressful when you have to hurry your dinner schedule in order to get seating for an event. During the days at sea ther was little to do except for early in the morning. Few events were scheduled for the afternoons so we spent a lot of time naping or reading. On the last day of the cruise. I had to pay $25.00 dollars to use a computer for a few minutes to confirm my airline reservation and print our boarding passes. which I thought was outrageous. Considering the amount of money it cost us for this cruise, I have to say I foud it mostly boring and very overpriced. Based on our experience, I would not recommend Princess Cruise line. Read Less
Sail Date January 2019

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