1. Home
  2. Cruise Destinations
  3. Western Mediterranean Cruises
  4. Western Mediterranean Cruise Reviews

340 Southampton to Europe - Western Mediterranean Cruise Reviews

As a retired London travel agent I researched this cruise ship and knew the food would be very good. We booked 6.30 pm in Main Dining Room. Only went for first night as awful. Requested table for two for 50th anniversary. Put on ... Read More
As a retired London travel agent I researched this cruise ship and knew the food would be very good. We booked 6.30 pm in Main Dining Room. Only went for first night as awful. Requested table for two for 50th anniversary. Put on table for six but with just four people on it. The noise from our floor and the one immediately above which was a sort of mezzanine floor was appalling. The acoustics were the worst my partner has ever experienced and he is a sound expert. He states that noise from the two restaurants was reverberating on the roof and you could not speak to the person seated next door. He said there was reflective sheeting making it worse and that there needs to be acoustic tiling on the ceiling. Our two companions opposite had to try lip reading. The man had hearing problems anyway so made it worse. The food was well below anything I have eaten on a ship. Prawns thrown on some lettuce and sauce from someone else that I could not hear. It got tossed on. The prawns had tails on and were then covered in sauce. You could not eat it without removing the prawns one by one and cutting them up. There were small sharp bones in the chicken which was badly presented, apples in pie not cooked. Waiters all over the place. Seemed confused. The chairs were very heavy like old fashioned lounge chairs and you could not move them in and out once seated. They were too low. One Head Waiter I met from another restaurant onboard agreed with the seating problem. Lighting also bad. No good points at all. Avoid. In total contrast The Oceanview Buffet Restaurant was the total reverse. Excellent food and friendly staff. Good seating. Lunches were busiest from what I observed. I saw a turkey being carried by two men which was about the size of a pig and a beef joint that would have fed the ship. Gob smacking trifles and cakes. Cannot recommend highly enough. Even if you did not like what you saw there was a food station that cooked you steak, chicken breasts or pork chops on a griddle while you waited. Look at this restaurant on the various utubes. We had breakfast here as late arriving and most others had stopped serving. Again excellent. Had all meals here. Did not try speciality restaurants but heard good reports. Except one man staying in a suite and able to eat in Luminaire restaurant stated that they were trying to be too clever with the food and he preferred the buffet. Nothing in the buffet area was too much trouble and people chatted to each other. Dining rating solely on Oceanview experience. We only saw one show as we had travelled for a complete rest after a hectic year. The show was spectacular. Aerialists and huge animals made from what looks like silk. This might be on Utube. Unsure. Probably one of the best shows I have seen. Room service was excellent and food good. They even rang to see if it had arrived and what you thought of it. I would have liked some chairs along the side of the open decks rather than just at both ends. It was all loungers about three rows deep. Getting on and off them is not easy and you do not always want to lay down. Felt seats generally were always too low for most of the target market. A lot need reupholstering. This seems a general problem with cruises. Even though there are a few fixable things I enjoyed this cruise enormously. Friendly helpful crew, excellent buffet food. I will travel again. Read Less
Sail Date October 2019
My wife and I have just returned from a relaxing 10 day cruise aboard the Silhouette, we are maiden cruisers with Celebrity, having previously cruised with Princess and Cunard and this was our first cruise without our daughter, who we ... Read More
My wife and I have just returned from a relaxing 10 day cruise aboard the Silhouette, we are maiden cruisers with Celebrity, having previously cruised with Princess and Cunard and this was our first cruise without our daughter, who we packed off to University only 4 days beforehand. Embarkation in Southampton was very smooth and relaxing as we choose to spend the night before in a hotel to save on the stress of braving the M25 morning traffic. The shore staff were very efficient and made us feel very welcome. Due to the turn around of passengers on the ship, we had to wait a couple of hours for the staterooms to be ready but the bars were open and the time passed quickly. Our state room (deck 7, starboard, balcony cabin) was very spacious, a minor grumble would be a lack of coat hangers but on the whole we were very pleased with it. Dressing gowns were provided and it was nice to have a large shower cubicle for a change. All the way through the cruise our cleaner was brilliant, knowing our names from the 1st time he spoke to us and always happy to see us. He could not have been more helpful. The only other negative regarding the accommodation would be that there was no access to an iron, which we found strange considering the evening attire tended to be smart casual so obviously shirts and dresses were the order of the day more often than not. The main focal point of the ship, the atrium was a little bit dated and it seemed that the glass elevators were the highlight of the area instead of the staircases and splendour that you would normally associate with it, although the ship is going in for a refit in February so I would guess this is one area that may look very different after that. The entertainment team, led by Bethany, were the best we have ever come across on any ship we have cruised on, the talent of the singers and dancers was truly exceptional and the shows were top draw. The Celebrity Band were brilliant and the general entertainment around the ship during the day and evening were also top draw. We attended a Q&A with some of the performers and it was quite eye opening to see how the shows came together and the lengths they had to go to just to become an entertainer with celebrity. There was always plenty to do around the ship, plenty of quizzes, art auctions and lectures etc... to keep you busy during the sea days. The indoor pool was very nice and both outdoor pools were also lovely to spend time around (just a shame they weren't a touch longer). We didn't use the gym or Sauna but both looked very good if that's what you were into. The spa area was well equit but from conversations with other guests, it was a bit pricey. The casino area was very good but never overly busy, even in peak times, this tended to be the bar to go to if you wanted to catch up on the world sports news. The ship had plenty of bars to choose from and we really enjoyed the service and quality of the drinks in the World Class Bar every evening. There were plenty of cocktails to choose from at every bar and all the staff were equally as good at making what you wanted. Be careful though as the classic drink package did not include all the drinks (up to $11) and even the premium package had a couple of drinks not included in it (up to $18). A slight grumble with the bars was that there never seemed to be enough seating available in the evenings and getting a drink could sometimes be challenging. During the sea days, the lack of seating was more evident around the bar areas, although the seats that were provided were very comfy, which was probably why people tended not to vacate them once sat down! There were plenty of well stocked shops, some you could argue were more geared towards the very high end shopper and, as such didn't seem to get to much custom other than the window shoppers. This maybe an area where possibly more seating areas could be gained instead? Dining is probably our most contentious issue, the evening traditional dining was as good as any we have ever had, the food was 1st class but I feel the service from the wine waiter especially, could have been much better. The dress code tended to be smart casual with 2 formal nights, it was good to see so many make an effort on the formal nights with tuxedo’s a plenty as, the smart casual nights were interpreted very differently by guests, more so the gentleman, some going for a suit, others going for the jeans and shirt and some slightly less fancy in t shirts. Our issues though were with Breakfast and Lunch in the Ocean View Café. There just was not enough seating for the amount of guests on the ship and it became quite a chore to find a seat, quite often meaning you had to eat in relays in order to keep your table, which was not a nice experience. To guarantee a table you would need to go to breakfast before 8am or after 10am and the same for lunch, again you needed to get there for 12pm or after 3pm. Obviously between 8am-10am are always going to be busy, but when there is 2800 on the ship and only 680 seats in the café you can see the problem. That said, the quality of the food was brilliant and it never seemed to run out, although my wife would have loved to see a bit more shrimp and prawns during lunch. The drink service during lunch was also a bit ‘hit and miss’ but this was probably due to the shear volume of guests in the café at peak times. The waiters/waitresses didn’t seem to just do an area and tended to float around everywhere, meaning that some times nobody asked if you would like a drink and other times 3 different waiters/waitresses would ask, but to be honest the quality of the food more than made up for this. My wife turned 21 (again Read Less
Sail Date October 2019
This is our second cruise with Celebrity. and certainly not the last. We got an "upgrade" , which we didn't want (a better category, but a worse location, so there were some problems on our first day, until we got our ... Read More
This is our second cruise with Celebrity. and certainly not the last. We got an "upgrade" , which we didn't want (a better category, but a worse location, so there were some problems on our first day, until we got our original room back. They did give us a free meal in Moreno as a compensation (which was amazing) for being homeless until almost 7pm. The service was great everywhere, and food was between very good to excellent. We didn't get to see all the shows, but loved the ones of the ship's dancers, singers and acrobats much more than most of the guest shows. (there were some very good guest shows, however...) The ports were quite good, and since we really love sea days, it was nice to have so many of them (one of the reasons we chose this cruise). The house band ("Trust me Jack") seemed to have a very limited repertoire, and that's a shame, since when someone asked them a song they don't usually play - they did it wonderfully. The rest of the bands were also very good, and not as monotonous... It could be nice, however, if there was a larger variety of music types (Calssic, Jazz and more) and not only 60's-70's-80's pop music. Read Less
Sail Date October 2019
Been on several times before but: Usually there are "Free to view" movies on the Television this time we were two thirds through the cruise before they appeared again. Probably owing to many critical comments. Select ... Read More
Been on several times before but: Usually there are "Free to view" movies on the Television this time we were two thirds through the cruise before they appeared again. Probably owing to many critical comments. Select dining is meant to be available for reservations between 1730 and 2130 (I think) in the main dining restaurant but on this cruise reservations were not available between 1800 and 2030. Some of the decisions by the Cruise director (I assume) to host entertainment in the strange venues bewildered most people. Example: A very popular movie or entertainer are placed in Celebrity Central where there are not enough chairs therefore extra chairs are brought in, then more people come in and stand at the back which in my opinion is a disaster waiting to happen. The theatre is free and not used. Excuse from the staff: needed to rig for the next day? Having said all that, the crew for the main part are amazing and nothing is too difficult for them if you ask. Read Less
Sail Date September 2019
Celebrity remains our favourite line despite cruises on P & O, Cunard and Royal Caribbean. We were booked in a Celebrity Suite but as my wife has mobility problems and really needs a walk in shower( not present in Celebrity Suite) ... Read More
Celebrity remains our favourite line despite cruises on P & O, Cunard and Royal Caribbean. We were booked in a Celebrity Suite but as my wife has mobility problems and really needs a walk in shower( not present in Celebrity Suite) we were lucky to get a last minute cancellation for a Royal Suite at greatly reduced price.The Suite is very similar to a Celebrity Suite but with the walk in shower and a bigger balcony with a Jacuzzi - rather grubby and remained unused. There are Sky Suites with disability features but at the stern end of the ship and in any case were unavailable.Perks included unlimited specialty restaurants ( became useful - see below) and a premium drinks package - not much use as my wife doesn't drink but it did mean a much nicer glass of wine with my dinner. The butler Jackie and suite attendant Jose were superb.This is being a bit picky but the suite needs the refurbishment that is coming soon - the table in the room was badly worn and the carpets looking a bit drab. We were in Luminae restaurant where we have dined before. The staff - from maitre'd Claire downwards were excellent and it was not their fault that the food was so disappointing. The menu is very limited and most people were asking for the menu from the MDR. The portions were tiny, especially the vegetables which often arrived tepid. On our last night my steak was of motorway service cafe standard. In fact the best evening meals we had were when we chose to eat upstairs in the Ocean View Restaurant (twice) and made use of our speciality dining perk to eat in the Grill on the Lawn (twice)where the food, especially the steaks, were of the highest standard. We tried Cuisine once but whereas it was previously a great experience we found it gimmicky, again with a very limited menu. We preferred breakfast and lunch in the Ocean Cafe - a bit crowded but much greater choice than in Luminae. All stops pulled out on last day's lunch in the Ocean View - choice of beef,lamb.turkey carvery,barbecued chicken, Indian,Chinese,Mexican, incredible cakes and a white chocolate fountain with fruit kebabs.(to my surprise only gained 5lb over the two weeks. Entertainment not of the highest order. The days of flying out big names are over. A good 60's group on first night(The Overtones) and a Jersey Boys type group(East Coast Boys) on last night - not bad but Franky Valli needn't worry. There were several silent discos held in the main foyer. Silent in name only - any attempt at conversation in Baccios two floors up was almost impossible. Don't know why they don't have these in the Sky Lounge on 14. The place sounded like a rowdy party night on Independance. That probably sounds pompous but Celebrity has always been a bit more sophisticated than Royal Caribbean. Often there are problems with shuttle services at ports for those with mobility scooters but we had excellent service in this respect at La Spezia and Lisbon. We enjoy the quizzes for daytime entertainment and the two entertainment officers who did these - Chantelle and Ryan were great and well liked by the participants. All in all a very enjoyable cruise with just a few grumbles. Read Less
Sail Date September 2019
Positive reviews of this ship helped me make the right decision. I was travelling with a disabled mum, so knew this ship would be good for her too. The cabin was 3104 - accessible and was great for mum’s wheelchair and scooter. The ... Read More
Positive reviews of this ship helped me make the right decision. I was travelling with a disabled mum, so knew this ship would be good for her too. The cabin was 3104 - accessible and was great for mum’s wheelchair and scooter. The steward was lovely and kept the cabin clean and tidy for us. The staff are amazing! Annoy do enough to help you. The main areas we enjoyed were the upper deck of the pool - deck 14 - still in the sun, but away from the kids in the pool. The solarium was lovely too, just a shame it’s inside. We spent lots of time in the Passport Bar as this was closest to our cabin, and when entertainment was in the Grand Foyer you could enjoy it. The MDR was lovely, we chose our times and sat upstairs - cannot fault the food or the staff... in fact I preferred the steak in the MDR to to Tuscan Grille. I had a mixology class which was great fun. I also had a lovely facial... but BE WARNED.... I booked the cheapest one - which was still an arm and a leg... and she changed it without telling me, then when she said the bill total it was way more than I had planned. She said the facial I chose wasn’t right for my skin type, but as she didn’t want me about this I refused to pay the extra and she agreed to this.... they do add tip on - even though I had prepaid tips. The casino was great fun as were the quizzes and games shows. And the shows themselves were good - just one duff one out of two weeks. Sue the Cruise Director was great too! We did our own private tours of Rome and Tuscany - £500 for up to six people... better value than the boat excursions. We did the hop on off bus in Barcelona and Marseille. The shuttle cost was steep in one of the ports €20 each, but other shuttles were cheaper. It was great to get mum into the cities! Read Less
Sail Date July 2019
We don’t normally cruise during school holidays but did so after making a fairly late booking following the lifting of travel restrictions for my wife following a medical condition. I have to say, we won’t be booking in school ... Read More
We don’t normally cruise during school holidays but did so after making a fairly late booking following the lifting of travel restrictions for my wife following a medical condition. I have to say, we won’t be booking in school holidays again. The ship was very crowded with I believe record numbers on board and it did have a detrimental effect in some areas, especially if you wanted a sunbed, and you didn’t mind being packed like sardines. Contrary to some reviews, we didn’t experience any problems with the youngsters except for the odd shenanagins with the lifts, if fact the ones we spoke to were very polite. We found the food onboard perfectly fine, with a huge selection in the buffet. The main dining room was ok, the portions were not too big, but you could always ask for more. We found drinks very expensive, but luckily for us we had an inclusive drinks package with our booking which saved us money big time. Entertainment was hit & miss, they had some good comedians, Jon Courtney being the highlight, but they had a truly dreadful one, I think he had come straight from the Apollo Theatre, and one of a long line of unfunny comedians of that ilk. Excursions were truly expensive, our advice is to do your own thing, you will save pounds. As for the shuttle prices, they really are a rip off. Having said all that, we enjoyed our cruise, our cabin was fine and the staff are brilliant. Embarkation and disembarkation are the best we have encountered on any cruise line. We will sail with Celebrity again but out of school holidays. Read Less
Sail Date July 2019
Overall loved the ship!. Is it my favourite Celebrity ship?: Probably BUT they do need to deal with some of the fixable points below (most of which have already been mentioned by other people. We will be back (and soon!) Celebrity Edge ... Read More
Overall loved the ship!. Is it my favourite Celebrity ship?: Probably BUT they do need to deal with some of the fixable points below (most of which have already been mentioned by other people. We will be back (and soon!) Celebrity Edge pros and cons Pros Good use of public space. Everything seems spacious. Ocean view not frantic and lots of table space even on notorious busy days like Embarkation and long port days return. Good use of every inch. Guest relations, future cruise etc all very open plan. No desk between you and staff Love all the hidden places that you only discover after a few days. Love the Eden space. All the different levels Staff very attentive and friendly. Food standards seem higher than other celebrity ships in all areas. Love the panini etc at Eden for lunch. Like the split 4 main dining rooms. Never seems to look really mobbed. Always got a seat at times we wanted. Hosts very helpful. Cafe del bacio much bigger area now and is good place to chill at any time. Lots of sun lounger space and seems to have lots of shaded areas (apart from maybe the top deck). Fabulous massive pool. Never is full because of the space. Magic carpet quite nice for few drinks but (see later for cons). Good viewing area if in port. All the stair areas, lobbies etc much more space. More lifts than normal and bigger. Love the running ,walking track. So much more interesting than normal circuit idea as goes all over ship and over more than one deck. Love the theatre. Great shape and the IT is well used as part of the show. Shows were very professional. Jacuzzis much bigger and better placed. Eden restaurant very interesting experience. Fabulous food CONS Magic carpet looks hideous. Seems pretty useless unless in warmer and calmer ports as the windproofing is non existent. First three days of our cruise wasn’t really used at all. Cabanas which are supposed to give seclusion and views out to sea useless as everyone walks right past them all day AND magic carpet is 95% of the day right across from them so view obstructed! I never once saw them used in 10 days. Found the garden area nice but mostly unusable again due to lack of wind or shade protection. Unless in port and in very warm climates not really used apart from for films during the day. Don’t like the total ‘class’ split now. Suites guests are now totally cut off from normal passengers during the day and for meals. Miss the panoramic lounge viewing at the front which is now suite guests only. Even though Celebrity are obviously wanting to attract younger clientele, they (like most other lines) insist on the same music Mix of 50s and 60s. Ie beetles, Elvis etc. Some more modern please although ive now heard that the music was changed to older stuff because of complaints ! Read Less
Sail Date May 2019
Mystery cruise was great fun ,no idea where we were going until we entered port .very well organised and the crew kept the secrets well .Fellow passengers were annoying in their determination to tell you they knew where we were going . I ... Read More
Mystery cruise was great fun ,no idea where we were going until we entered port .very well organised and the crew kept the secrets well .Fellow passengers were annoying in their determination to tell you they knew where we were going . I did not want to know and told them so .Way to many passengers were doing cruise price paid comparisons which I never understand , if you booked you must have been happy with the price you paid otherwise you would not book surely ?I think the price of extras in the ships general shop are excessive as in £5 for a standard size bar of Cadbury’s milk chocolate ,silly .service in the pub lounge was poor but the observatory bar was brilliant . The single travellers get together at the start of the cruise was a shambles and served no purpose . Balmoral is a great small ship well maintained and nicely appointed. Shame about some of the passengers !The food is 4 star country house hotel food nicely presented and good choices daily with good main course portions .The shows were very mixed but that is subjective I suspect . The classic piano recitals were superb . Read Less
Sail Date November 2018
We had not been on a big cruise ship before so we chose Celebrity X Silhouette for our first one. When we saw it as we arrived in Southampton we said "wow what a huge ship". Embarkation and Disembarkation went very smoothly. What ... Read More
We had not been on a big cruise ship before so we chose Celebrity X Silhouette for our first one. When we saw it as we arrived in Southampton we said "wow what a huge ship". Embarkation and Disembarkation went very smoothly. What a luxurouious ship throughout. Immaculate from top to toe. Pristine cleanlines everywhere on board. We had an inside stateroom on deck 8 number 8296 which was much bigger than we expected. Lovely furnishings. Good bathroom facilities. Our Cabin Steward Francisco was excellent a credit to Celebrity Cruises. Such variety of food throughout the day. Spoilt for choice each day. Entertainment was fantastic each evening. Daytime talks by NASA's Jim Kennedy were very very informative and enjoyable. Captain George's talk was excellent. So informative with a witty and fun style. We knew we had been in safe hands despite some rough seas during our 21st October 2018 cruise to Spain, the Canary Islands and Maderia. Drinks were expensive and we were disappointed that there was no "free Wifi" on board!! We enjoyed the five excursions we paid for. Disappointed that it rained in Tenerife whilst we were there. The service from all members of the crew was exemplary. We would certainly go on another Celebrity Cruise. Read Less
Sail Date October 2018
First time we have been on a cruise with Celebrity we didn’t get that wow factor everyone said we would but over all it was very nice and we loved the ship the Silhouette nice and big plenty of room to get around never once did we feel ... Read More
First time we have been on a cruise with Celebrity we didn’t get that wow factor everyone said we would but over all it was very nice and we loved the ship the Silhouette nice and big plenty of room to get around never once did we feel crowded the captain was ok could have been a bit more interesting when on loud speaker at times as some others are From start to finish the staff were great food was amazing our cabin was nice the room attended was polite and helpful we didn’t go to many shows but what we did see seemed ok we did however attend all of the cruise directors 10 know facts shows and they were really interesting think his name was Eddie Jenkins the Entertainment manager Sarah was really good with the crowd Yes I think we would go on another Celebrity cruise in the future Read Less
Sail Date September 2018
We have a varied cruising history choosing destinations rather than a particular company. However this cruise has on one hand fulfilled two really good destinations in Italy. At the same disappointing us on several levels. One as we have ... Read More
We have a varied cruising history choosing destinations rather than a particular company. However this cruise has on one hand fulfilled two really good destinations in Italy. At the same disappointing us on several levels. One as we have mentioned above witnessed quite a few people in shorts and uncollared t shirts in the main dining venues at night. This was unfair on the people who follow the dress code stated in the brochure. Two RCI are using every opportunity to squeeze every penny out of the fare paying passengers who have already paid a fare price for the service expected. Three it seems to me that the ship was overcrowded because the company are inviting guests to pay a very small amount for cruising losing the ethos of how a cruise should be. The extra rooms have lead to overcrowding in all public areas.we were really looking forward to going on independence having heard lots of good reports but sadly was let down by the above combination of events. Therefore next time we will bypass the independence and any other refurbished ships with more rooms added. Read Less
Sail Date September 2018
This was our first Celebrity experience. We chose it because after many years cruising with P&O Cruises, we felt their standards were on the slide and we wanted a better experience. We had been told that Celebrity was "a cut ... Read More
This was our first Celebrity experience. We chose it because after many years cruising with P&O Cruises, we felt their standards were on the slide and we wanted a better experience. We had been told that Celebrity was "a cut above" P&O. Was it? Well, the jury is still out. The ship was beautiful, the crew were excellent, the food was definitely "a cut above" but on the other hand the price of drinks was eye-watering, the entertainment surprisingly poor - most of it being retail focused. I gave up going to interesting sounding talks and seminars because I realised I would be subjected to high pressure salesmanship at the end. Traditional shipboard games, such as shuffleboard, quoits, and deck tennis do not exist. Our cabin was small for the price paid (Aqua Class). This brings me to the aspect I most disliked. The ship operates on a three-class system - with separate dining areas for each, and public bars were often closed off to the lesser classes because of private functions. In Aqua Class we benefited from access to a lovely spa room and a relaxation lounge, not to mention jumping queues on embarkation and disembarkation, but on the whole I found the class system rather outdated and unnecessary. On other cruise lines, there is a demarkation based purely on price paid, but you do not usually find separate dining spaces. Would we go again? As I said, the jury is still out. Read Less
Sail Date September 2018
An excellent cruise on Celebrity Silhouette. My only comment, as an Elite member looking forward to cruise number 9 in January is: what a waste of space is Michael’s Club. It’s OK to have a place for certain passengers but - there’s ... Read More
An excellent cruise on Celebrity Silhouette. My only comment, as an Elite member looking forward to cruise number 9 in January is: what a waste of space is Michael’s Club. It’s OK to have a place for certain passengers but - there’s hardly ever anyone there. Why not open it up to Elite or Elite Plus and make the place looked lived in. I and a couple of hundred others were most disappointed to find that Celebrity has discontinued the Daily News Sheets and the news on the TVs in staterooms. Such a popular and, to some, necessary service which surely couldn’t have cost Celebrity that much money. One can only hope that this is not the first sign of Celebrity cut backs. The quality of the daily canapés continues to deteriorate. Some days the stuff was inedible. We put our hands up and stopped the service on day 5. Such a waste. If Celebrity is going to provide canapés for Aqua Class then have the goodness to offer quality. The practice of reserving poolside beds continues unabated. Anyone arriving poolside at any time after 9 will be faced with scores of empty beds “reserved” with books or bags or even bottles of suntan lotion. Not fair. One day I complained to an officer. He nodded, wandered off, never to return. Read Less
Sail Date September 2018
We have travelled with Celebrity for years now though this was the first time on this ship. Embarkation was perfect, very quick, no hassle. Disembarkation was the same, we chose to take our own luggage off the ship so were able to leave at ... Read More
We have travelled with Celebrity for years now though this was the first time on this ship. Embarkation was perfect, very quick, no hassle. Disembarkation was the same, we chose to take our own luggage off the ship so were able to leave at 6:30am. It was very quiet, very few people doing the same so we just walked off with our luggage, got into our car which was parked across the street in the secure port parking area and away. Food quality in the main dining room and in the Sea View Cafe was fantastic. Service also in both was as usual, fantastic. Service in the bars was also first class. Staff were all very friendly in all roles, though Guest Relations were a little less so. We advised them that charges had been added to our account that we hadn't signed for and there was no apology, we were told that we must have had drinks that were more than our drinks package allowed! I did remark that surely then we should have still signed a receipt and remarked how strange it was as this was a second round of the same drinks, the first of which we weren't charged extra for, but still no apology, though they did remove the charge! Entertainment on the first night was brilliant, the Barricade Boys, and later in the week a comedian, Steve Womack, also brilliant. The shows however and the other acts were just OK. The problem with the shows is they have speciality acts, which they obviously have to use in every performance to get their moneys worth, and although they are good at what they do there's only so much they can do and it gets a bit boring and repetitive. One thing that did annoy us, and many others we spoke to was the port of Toulon. We've been to Toulon before with Celebrity and we did stop in Toulon. This time, although we weren't told beforehand, we stopped 10km outside and then had to pay $20 per person to be taken to Toulon by boat! There was nothing at the place we stopped at so there was no alternative other than to pay up. Everyone was furious about it. Another money saver for them was that at a few of the ports of call we didn't dock until after lunch, which gives you less time on shore. Although we've been with Celebrity many many times, we can see they are not as good as they used to be. Some of the nice things have been taken away and they seem focussed on getting you to pay extra for almost everything you do on the ship, including some sitting areas on the deck! Maybe if it's your first cruise with them then you will likely think it's great, the food and the staff certainly are but we can see the differences. It is a shame but we're thinking we might try another company next time. Read Less
Sail Date September 2018
Having only sailed with Celebrity before, and wanting a cruise in mid-September sailing from Southampton, this was my best choice. As always with Celebrity, the quality of service, food, amenities etc was excellent. My criticim is ... Read More
Having only sailed with Celebrity before, and wanting a cruise in mid-September sailing from Southampton, this was my best choice. As always with Celebrity, the quality of service, food, amenities etc was excellent. My criticim is always that the optional extras (drinks - except for standard coffee, tea, non-bottled water and fruit drinks from the machines, WiFi, spa services, speciality restaurants, and shore excursions) are excessively expensive, and as a solo traveller, I have to pay almost as much for my cabin as 2 people sharing (a £70 reduction on a 2-week cruise). The staff are generally excellent, especially the waiters and cabin stewards, and almost all will greet you when passing. The itinerary was good, although the Gibraltar and Lisbon stops were rather brief. I would be wary of the cost of the ship’s shuttle buses, where they are offered, as they tend to be much more expensive than getting a local bus or taxi, all of which are available at all the ports. For example, in one port (sorry, I can’t remember which, Celebrity’s shuttle bus cost $10, but the local bus from just outside the port gates was 2 Euros). On-board activities are many and various, from quizzes to sporting challenges, music, lectures on wide-ranging subjects, Apple (iPad/iPhone) workshops, cooking demonstrations, shows in the theatre etc. They are generally well attended on the whole. There are plenty of sun beds on the open decks, although there is a tendency for people to ‘reserve’ seats first thing in the morning, especially on sea days, then go off for their breakfast/activities etc, despite reminders that this is not acceptable, and that belongings will be removed after a period of non-use of the seat - but I am not sure if this threat is ever carried out! Celebrity cruises are not really geared up to children, but the few that were on this cruise were generally well behaved and not a nuisance. More of a nuisance at times, though, was the large number of mobility scooters/walking frames and wheelchairs on this particular cruise, which sometimes blocked the free flow of people though busy areas. This cruise really brought home to me what getting old means for so many people, but it is lovely that they can still enjoy a luxury holiday with excellent amenities all laid on. Despite feeling a bit depressed about what old age might have in store for me, I shall probably continue to cruise with Celebrity! Read Less
Sail Date September 2018
For us Celebrity offer the best cruises sailing from Southampton. Having always been on the Eclipse in the past we wondered if her sister ship the Silhouette would be her equal. Once on board we soon realised we didn't have to worry ... Read More
For us Celebrity offer the best cruises sailing from Southampton. Having always been on the Eclipse in the past we wondered if her sister ship the Silhouette would be her equal. Once on board we soon realised we didn't have to worry as for us she exceeded all we had previously enjoyed on the Eclipse. One notable addition was the Lawn Club Grill on deck 16 - one of the excellent speciality restaurants on the ship. Our lamb chops and rib eye steak were the best we have ever tasted (we have had many at home and on other cruise lines).My wife was invited to prepare and cook her own flatbread under the guidance of the chefs and she made such a good job of it she was offered a four month contract!!! The service we received throughout the ship was exceptional even by Celebrities' high standards. Although the entertainment and selection and cost of shore excursions were not always to our liking we had a wonderful cruise experience and have already booed for next year. Sadly there was one negative and for us a big one after we had left the ship. The luggage collection process was both frustrating and very disappointing. One of our cases was minus its identification tag and therefore not at the designated collection point. When we asked staff members where it might be the initial response was 'don't know' until eventually after much searching and one helpful member of staff we found it alongside many others with no tags. It was at this time we heard from other passengers who had damaged items of luggage delivered to their cabin at embarkation. A sad end to a great holiday! Read Less
Sail Date September 2018
Made reservation while on board previous cruise which was excellent. Just a social and relaxing extension to previous cruise. The transition from one cruise to the other was excellent with Celebrity providing shore passes to all the repeat ... Read More
Made reservation while on board previous cruise which was excellent. Just a social and relaxing extension to previous cruise. The transition from one cruise to the other was excellent with Celebrity providing shore passes to all the repeat guests. Living close to Southampton this allowed me to go home, pickup lighter weight clothes etc. for transition to Meditteranean. Had to change staterooms as ship was essentially sold out, no re-packing involved Celebrity moved everything from wardrobe to wardrobe etc. The new stateroom was Oceanview which I had not previously experienced but was very acceptable. Dining was a mixture of speciality restaurants and Main Dining Room and Ocean View Buffet. Speciality restaurant Lawn Club Grill was excellent on two occasions. Tuscan Grill a let down. However Main Dining Room was on this occasion not to standard, the menu was limited and the quality of several main course items poor. How this can vary from one cruise to the next is a matter of conjecture. Ocean View Buffet was used mostly for breakfast and was excellent, also on the one occasion I used it for an evening meal it was again excellent. So the ship can produce good food if not in the Main Dining Room. As with my previous cruise I did not participate in on board activities other than supporting the Martini Bar with there excellent team Madi, Putu, Angel, Jonie, Kadek. These guys are worth every penny. Casino and occasionally Bingo provided some alternative entertainment. Deck was limited to the Spa area, the main deck area is much too noisy for me and not so good when weather was inclement. Overall an acceptable cruise, must be because I have reserved two more. Read Less
Sail Date September 2018
As an experienced cruiser with Cunard (34 cruises) I feel able to comment, Firstly I was travelling in Princess Grill. The cabin was fine albeit needing a new carpet or at least a good wash, the attendant was helpful and a good worker ... Read More
As an experienced cruiser with Cunard (34 cruises) I feel able to comment, Firstly I was travelling in Princess Grill. The cabin was fine albeit needing a new carpet or at least a good wash, the attendant was helpful and a good worker The ship itself was clean and tidy in all public areas and a credit to the brand The shops whilst shiny held a lacklustre stock but had a friendly staff to try and sell it. Standard perfumes and drink and high end art and jewellery, but a great place to spend on board credit The trip and itinerary were great, the weather hot, we didn't get off in Gibraltar since we had been there a month earlier and it was only a pitstop of a few hours . Dining experience onboard is worthy of comment, We chose not to eat in the princess grill restaurant at all, neither did we last cruise or most likely wont in the future. We see it as far too status orientated( and that's a different tale to tell!),its crowded and whilst fine dining is exciting, it takes forever, so we opted for the Lido. A great selection of help yourself, didn't always have to dress up, best soups ever and a much more casual atmosphere after a hot day out. We also ate in the Verandah on one night but it was not as good as it used to be. Service was less ( not saying bad but was not as great as it was with waiters synchronising delivery of food), food undercooked and all in all a disappointment. But will try again next cruise. Ironically that should be the eating venue for Queens Grill in staged sittings due to it being better ( we have done Queens grills before and never again!) Cunard need to change and adapt to the realisation that the world has changed and the formality that they strive to keep needs to be more flexible and not based on how much you pay or what grade cabin you are but to concentrate on all customer needs and wants and realise that the problem with that is that they change daily but cunard stay rigid Drinks are in my view overpriced as is wine in particular. Even a bottle of water comes in around £4.50 ($5.64) and the bottle size reduced from 1.5ltr evian to 1ltr. But why I am having to pay a 15% service charge for drinks even at the bar or for bottled water I am not sure nor do I like The other question is why you have to pay for alternative dining, its simply a food of the same standard as any dining room. The verandah , an exception, extra charge was introduced originally to forestall the hordes of people from eating there but now is a supplement of $39.99, that started life as $10 not many years ago and that was because it had a celebrity chef endorsement ( Todd English whoever he is). I don't know who endorses it now except me on a good day! Read Less
Sail Date July 2018
Previously sailed on various P & O cruises but over the years their service and cut backs has put us off so we had heard from friends that Cunard was better. We love dressing up and the four formal evenings are what we wanted. They ... Read More
Previously sailed on various P & O cruises but over the years their service and cut backs has put us off so we had heard from friends that Cunard was better. We love dressing up and the four formal evenings are what we wanted. They insist on smart dress on all other nights, men wear jackets to dinner. Again we haven’t a problem with this. However, what we do object to is 15% surcharge on all drinks! The wine at dinner is unbelieveably expensive. Cheapest bottle of wine $29 plus the 15% surcharge! Bring your own wine and you pay a $20 corkage fee plus 15%! Did notice that quite a number of guests at dinner were not drinking. Meals are what you used to call ‘nouveau cuisine’ and although quite different, sometimes not very appetising. Coach from ship to port entry at Barcelona cost $6 each way per person. What they failed to tell you is that there is a local cruise bus which cost 4euro’s both ways and are regular. Shows on the whole are weak. On P & O we had celebrity guests. Not so on Cunard. Took trip to Pisa. Amazing place but..........no time to visit inside, Baptist, catherdral or the leaning tower. 50 mins all we had to look around outside. Far too many crowds to visit inside any of these attractions in the time allocated. Although entry to catherdral was free, you had to queue for a ticket to enter at a separate location, then queue to enter building. It could have been organised that tickets could have been obtained in advance so as guest could visit the catherdral directly. Would we use Cunard again, possibly not. The biggest bug bear is that they rip you off at every turn more so than P & O. Plus we still have to pay the service charge at the end of the cruise at $11.50 per person, per day. What the icing on the cake was that we paid nearly £6,000 for two. A couple on our table was on the same floor and with the same view & balcony who paid £2500 for the same cruise. If I had a cake, I would have dropped my head into it! (Purple Bricks ad - lol) Read Less
Sail Date July 2018
All aspects of embarkation, room, public areas on board ship were excellent. The only thing that let the ship down was the extortionate charges for drinks and other amenities on board. In the first instance, the daily “service charge” ... Read More
All aspects of embarkation, room, public areas on board ship were excellent. The only thing that let the ship down was the extortionate charges for drinks and other amenities on board. In the first instance, the daily “service charge” for a couple is $23 per day (current exchange rate £1.27) which amounts to £18.11 x 14 night cruise amounts to £253.54. Then everything purchased on board is levied with a 15% service charge, no matter what. Cheapest bottle of wine in restaurant is $29. Average was around $45 plus 15% service change. If you take your own wine to the restaurant, then it’s $20 plus 15%! So if you are use to having wine with your dinner, it can get rather expensive. After dinner drinks are on average $20 each, so again things can mount up. Dining in the Veranda Restaurant will cost you close on $40 each plus of course any drinks you have during and after you meal. If visiting the theatre and you want a box for the shows, again this will cost you $60 plus 15%! But be aware the show is only on for 45 minutes. The shows on the whole were average, although the two nights with the comedians and the two nights with The Beatles Experience were first class. All other shows were passable, but bear in mind that this only accounted for 4 out of the 14 day trip! The two daily speakers were OK but one was about Customs and Excise, the other was about Military Bands, so if you are into either then it would be right down your alley – but not mine!. Read Less
Sail Date July 2018
Ship was in generally good shape. Some wear but upkept well. Clean roomy ship, bright and cheery. Easy on, easy off. Well organized and pleasant staff. We traveled with mostly folks from Great Britain (we’re from Chicago, USA) and ... Read More
Ship was in generally good shape. Some wear but upkept well. Clean roomy ship, bright and cheery. Easy on, easy off. Well organized and pleasant staff. We traveled with mostly folks from Great Britain (we’re from Chicago, USA) and they were terrific. Courteous and friendly. Main Dining. Generally, I enjoy eating at the dining room. I like the formality of dressing for dinner, accompanied by good food and service. However, the quality of the food in the main dining room has deteriorated in all cruise ships. Food is hit or miss. Had oso buco and instead of a full, meaty oxtail, braised if a rich sauce, was served a curled piece of thin cut of beef, curled and brown. Our main waiter was below average. Still learning his job. World disappear for long stretches and could not be found. Assistant server, top notch and attentive. Our steak and shrimp combo dinner came without the shrimp. Our waiter didn’t notice or didn’t care. We had to bring to his attention at which point he would try to correct. I’m sure good help is hard to find, and it shows. Our waiter gave us the feeling that he was hoping we would just leave him alone. Buffet: Better than average. I detest most buffetts but this one was good. Good abundant selection, good variety. Ate here often for quick satisfying meal, mostly breakfast but also lunch an dinner a few times. Clean and well presented choices. Specialty dining, very good. Chops food and service fantastic. Great appetizers, bacon, shrimp cocktail, Caesar salad, bone in rib eye, filet and desert. Top notch food, good wine selection and great professional service. Ate at Giovanni’s table. Also very good but not great. Kids really liked Johnny Rockets. Entertainment was world class. Great shows, talented staff, enjoyed main theater almost every night. Comedians, hypnotists and the ever-talented singers and dancers very enjoyable. Ice show was fun. Enjoyed casino, every night. Not enough poker. Went to yoga class, used steam room, sauna. Kids hung out at teen club, nice athletic activity center, rock climbing wall, plenty to do. Pools nice but never enough chairs. Went to cigar lounge, enjoyed a quality cigar. We played bingo, lost. My son won the Star Wars trivia contest. Also, won 2nd place in archery contest. The itinerary was out of this world. Gibraltar (wife attacked by apes—she’s ok) , Alicante, Spain (beach, reat tapas and gelato winding through narrow city streets), Mallorca overnight (beach, party like a Mediterranean), Sardinia (great coffee in historic villa) Cadiz (walled city, beach and cathedral) Lisbon’s, city tour on foot) Good value trip in exotic, less traveled western Mediterranean beach cities. Read Less
Sail Date July 2018
We picked this cruise because it left from Southampton (no flying) and visited countries we had not seen before at the right time of year. The drive to Southampton was smooth and we arrived at 12.15, with a couple of hours to spare, ... Read More
We picked this cruise because it left from Southampton (no flying) and visited countries we had not seen before at the right time of year. The drive to Southampton was smooth and we arrived at 12.15, with a couple of hours to spare, the port parking were very organised and efficient. We expected to sit in the departure lounge but were processed straight away and on the ship in the buffet by 12.30, cabins were ready by 12.45. Our cabin was a standard inside, C deck forward, adequate but clean and tidy, very quiet at night and a fantastic cabin steward. Arcadia is an adult only ship, with few people on board under retirement age and a lot with poor mobility. We had fixed dining at 18.30, the menus were varied and always well cooked, we used the buffet on black tie nights because we didn't dress up for them (the majority of people dressed up for black tie, some of them going a bit over the top), the buffet food was hit and miss, limited in selection occasionally. Breakfast was a bit "smash and grab" in the buffet so we went to the MDR if we were up early enough. The poolside grill served lovely fish and chips in the afternoons too. The ship was clean and smart, there were always crew to be seen cleaning handrails and surfaces down or painting parts of the ship. There were a couple of buckets about catching water drips, certainly around the retractable roof of the pool. The swimming pools were small but we enjoyed using them in the hot weather, the jacuzzi 's were rather weak but heated. On one day we bought tickets for the hydropool and steam rooms, this was fantastic, hot and powerful, and we were the only ones using them. There were several musicians to choose from to listen to during the day, some better than others, we ended up watching a guitarist/singer most evenings because we found the main headliners show much too loud to enjoy, they need to sort their sound system out. We did not attend any of the daytime entertainment, it was aimed more at the elderly guests than ourselves, other than quizzes there was bingo, ballroom dance lessons, knit and natter, painting, and talks on the Queens household. The crew are all friendly and welcoming, smiling and will try to assist with anything you ask. The excursions booked varied, Easy Marseilles and Port trip wasn't easy and only spent 20 minutes in the port, but the Lisbon amphibious duck tour was fabulous with an excellent tour guide. We also enjoyed the catamaran trip and swim in Palma, not quite what we expected but a good day none the less, I do think there should have been someone checking the safety of swimmers, it seemed a bit slap dash with no counting of passengers at any time but the day was relaxed, I swam with fish, the bbq was ok and the sun shone. Gibraltar we used a taxi tour from the dock, this was great too, we saw the apes, St Michaels cave and the siege tunnels and went to lookout points. Classical Rome and Pompeii tours from the ship were both organised and well run, crowds of people at both sites but we saw what we went for. Cartagena we wandered around ourselves, the museum and Roman amphitheater were marvelous. We self disembarked with ease and were driving out of the port by 07.20, all very organised. All in all a good cruise, it is definitely the way to travel, I would go again but would probably not go with P&O, I would research the cruise line next time and go on a ship which is more relaxed about dress codes and has a younger age group. Read Less
Sail Date May 2018
We selected this cruise as it was one of the only ships that had a suite with two bedrooms and was traveling to Monaco between the two Grand Prixs and the track was set up; Our cabin was the Oriana Suite with a balcony Situated at the ... Read More
We selected this cruise as it was one of the only ships that had a suite with two bedrooms and was traveling to Monaco between the two Grand Prixs and the track was set up; Our cabin was the Oriana Suite with a balcony Situated at the front Port side of the ship;There are two bedrooms which we had set up as two king beds; There were two Pulman beds in the second bedroom which we did not use, we also noticed that the two sofas in the living room were also sofa beds; both rooms had a dressing area, ample storage and hanging space, dressing table in each room with hair dryer, three small TVs and BOSE sound system; Bathroom in main suite area had a bath and overhead shower, the second bedroom had a shower room. Both rooms had a connecting door and each cabin had its own door and key; the second cabin would be considered an Interior cabin as it did not have window; Ample space for four adults; The Butler service was not really necessary as he was lazy and tardy, All talk and no action; However our cabin Steward Vincent, was amazing and picked up the chores that Butler was meant to be doing; However we spoke to lead steward and explained what was happening and they immediately addressed and things improved; The food was amazing we took breakfast in The White Room (Epicurean) each morning and sat outside on the rear deck the food and service were amazing in this restaurant, We also enjoyed the Champagne afternoon tea in this restaurant and ate our Evening Meal several times also in this fantastic restaurant; The Sindu Restaurant was also very good and again the food quality was excellent; Small Cover charges apply in these two restaurants but well worth it; We were also surprised at the quality of the food served in the Cinnamon and Saffron restaurants, three of our cruise nights we spent in these and again the food was very good; The Glass house was also excellent, lovely staff, we did not eat in the buffet so we are not able to comment on this food. The staff all over the ship were so happy and helpful and minor glitches were sorted instantly along with a complimentary drink or bottle of wine so nothing to grumble about as any issue was sorted immediately along with care and consideration Unfortunately we delayed with a propeller issue before we left port, but we were kept fully informed and eventually sailed at 11.30pm but we were not too bothered as we had been able to start our holiday have a lovely leisurely lunch explored the ship, had a facial and lovely evening meal before we left Port; Had we had a flight delay we would have been stuck in airport searching for meals and listening to frustrated passengers demanding information from service desk; We missed the port of Cadiz as the captain had to divert to Vigo but again we were offered excellent trips in Vigo and our own Cruise Insurance refunded £150.00 each for the schedule Change and having paid an extra £12.00 to cover the excess we received the full amount of £300.00. The P&O excursions were also very good although we had a small glitch in Livorno whereby the river trip was cancelled; BUT by that evening after telling the excursion desk when we returned we missed the river trip due to the boat breakdown, our on board account received a 25% credit for each person and a letter of apology; Amazing after sales service; A couple of the P&O excurisions were fully booked and we used a company called www.cruisingexcursions.com this company was excellent and amazing value for money; The Entertainment on this cruise was mostly around Strictly Come Dancing which was well advertised before we booked and we knew this was going to be on board, we did not realise that a lot of the normal entertainment shows would not be available, although alternative entertainment was available in the Havanah and Tamerind Clubs; The two on board Guest Speakers were very good; The ship itself was very tidy and clean, Our cabin recently had a new carpet installed and again the service was excellent; I have read through other reports and notice some very disappointing feed back, I have to say having been on several cruise lines, Cunard, Regent Seven Seas, P&O and Royal Caribbean, thus far, this was fantastic Value for money and exceed our expectations for the money we paid; We felt we received far more than we paid for, would definitely book this ship again and recommend this ship without hesitation; My advice is IF THERE IS ANYTHING you are disappointed with speak to any of the Managers at the time you are experiencing the problem and they will help / explain and ensure you understand what is going on; This was the best customer service we have received in a long time; Read Less
Sail Date May 2018
The check in at Southampton was flawless and smooth. We quickly boarded the ship and as usual had to wait for our room to be ready. We were in an inside room overlooking the Royal Promenade and it was good. The Cruise Director Marc just ... Read More
The check in at Southampton was flawless and smooth. We quickly boarded the ship and as usual had to wait for our room to be ready. We were in an inside room overlooking the Royal Promenade and it was good. The Cruise Director Marc just "seemed to be going through the motions" of his job. We NEVER saw him other than at events, and even then. he was too busy to spend time with passengers. The captain was HEARD at noon and evening announcements., but never seen except at the Captain's Corner. We are used to CD's being out and about and greeting guests, but not Marc. We are used to seeing Captains of the ship in the lounges, but not our captain. This was just a mediocre cruise. Going thru the motions! Dining was the usual only the beef was just average. No taste, no texture. "Just going through the motions". I cannot tell you HOW many times we have seen that singer who imitates Celine Dion, but she was just average. There were 2 comedians who were good, but the others were flat. The ice skaters were FABULOUS! Our dining waiter, Malachi, and his assistant waiter Mr. Thomas were GREAT! Their section manager Carmen was also friendly and visited our table almost every night. VERY good. The reason that we took this cruise was the ports. We had not been to Lisbon, Gibraltar or Toulon, and these were nice ports and tours. The other ports we had visited, and we enjoyed them too. Other CC members have said that the ship looked old.........it DOES. It goes into dry dock next year and will be updated. Sad to see the shape of this ship today versus 7 years ago! Read Less
Sail Date September 2017

Find a Cruise

Easily compare prices from multiple sites with one click