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57 Southampton to Europe - Western Mediterranean Cruise Reviews

I have travelled Celebrity many times but never have I experienced so much noise. the cabin we were allocated was concierge class cabin 2145 it has a restricted view although a premium price is being charged. the noise from the above ... Read More
I have travelled Celebrity many times but never have I experienced so much noise. the cabin we were allocated was concierge class cabin 2145 it has a restricted view although a premium price is being charged. the noise from the above main café is unbearable day and night 24hours a day, when complaining to the front desk manager a derisory offer of compensation for a completely ruined holiday. all of the ships crew were aware that the noise in the surrounding cabins was a problem. The crew were good with their service, the entertainment cruise director was poor and no where near as good as the previous cruise directors we have seen and met on Celebrity. The ship is due a refit and it needs it as all areas are tired. some of the entertainment was good but I believe one comedian was did four shows in two days. OVER ALL A POOR HOLIDAY CRUISE. Read Less
Sail Date September 2019
We chose the med cruise because we did the baltics on same ship last year, what a difference Petty rules and regulations stopped kids and teens having fun Passengers tried to nake larger of 2 outdoor pools adult- only, managed to get ... Read More
We chose the med cruise because we did the baltics on same ship last year, what a difference Petty rules and regulations stopped kids and teens having fun Passengers tried to nake larger of 2 outdoor pools adult- only, managed to get it for over-12s only, leaving small pool over-crowded (about 600 kids and teens on ship) They tried to get all under-12s in kids factory and teens to stay in x-club to keep them out of the way of their preferred passangers They put a sea marshall permanently in hideaway, where they preferred to gather, and made them whisper The disco was in sky lounge and usually started at 11.45pm each evening, all under-18s were foreably ejected at midnight, even those sitting with parents A kid about 11 had a wanted photo of him placed around ship because he accidentally hit a girl with a water volleyball, he was escorted by 2 sea marshalls to his parents A lady photographed teens in hideaway and when was asked to delete photo, dragged one teen to guest relations, who were not interested when the teen said that was assault There were approx 500 extra guests on board than usual, this was very apparent in cafe and restaurant, as service was strained The entertainment was very poor and lack-lustre Sue, the cruise director, had no idea about entertaining families If you are thinking of travelling on silhouette in aug 2020, I would consider it very carefully, because the passengers travelling without family do not want their holiday compromised and the ship's officers pander to their every need, to the detriment of families Read Less
Sail Date July 2019
Done this cruise many times with Royal Carib on this ship and other Royal Carib ships but usually early October never had any problems lovely cruise with good weather USUALLY!!!! This one was a nightmare where do i start? Sailed from ... Read More
Done this cruise many times with Royal Carib on this ship and other Royal Carib ships but usually early October never had any problems lovely cruise with good weather USUALLY!!!! This one was a nightmare where do i start? Sailed from Southampton on Friday night 26/10/18, entering the bay of biscay the seas were rough and it was very windy slight movement felt onboard, during Saturday seas still rough and still windy during late night Saturday early Sunday a loud bang was heard and the Bravo emergency call for the crew was heard with crew members running from bars etc, somewhat panic! Ship diverted to Vigo and docked there Saturday night early Sunday morning whilst assessment of damage was carried out, it appears that one of the stablisers had damage causing the ship to take water onboard flooding lower areas. The ship stayed in Vigo all day Sunday and left Monday at 4pm after having water pumped out of ship for hours, from Vigo it went to Gran Canaria which was ok then onto Tenerife which was a saints day celebration so hardly any shops were open, from Tenerife we sailed for three days back to Southampton. with seas a lot calmer but could still feel movement of the ship. Out of five ports of call originally planned we visited only three ports missing Maderia and Lanzarote lots of passengers very dissapointed. Worst of all was the lack of clear information from the captain it all seemed to be hushed up and rumours of the problems running rife and scaring some first time cruisers who many said they would not cruise again and therefore losing out on the 25% furture cruise discount. Very dissapointed with RCCL only offering a measly 25% refund of original cruise fare and 25% off future cruise, i think 40% minimum should be offered as refund and still 25% off future cruise. Basically out of a 10 day cruise 6 days were at sea with outdoor pools hardly in use and passengers bored out of their heads. My thoughts are that the Navigator is due refurbishment i think in March or April next year and RCCL is hoping it will last till it goes for refurbishment, ship looking very tired and shabby in places, menu's in dining room falling well short of pervious standards and entertainment poor apart from Perry Grant. We are Diamond Plus members and seeing recently that standards are dropping although the staff as always are terrific. Come on RCCL we've spent thousands of pounds with your company give us some decent discount on what was a dissasterous cruise! Read Less
Sail Date October 2018
The ship seemed to be over crowded it was a nightmare trying to get a seat in the buffet. In the restaurant it was just for people with drinks package. It took me ages to get the wine list and the bottles of wine was very exspensive, when ... Read More
The ship seemed to be over crowded it was a nightmare trying to get a seat in the buffet. In the restaurant it was just for people with drinks package. It took me ages to get the wine list and the bottles of wine was very exspensive, when they had it.Half the time they never had the wine I wanted. We also didn't like the times of the shows in the theatre at 7 and 9, if you went to the early show there was a queue for dinner. I you went to the later show you at to go to dinner realy early, we prefer when there is a show at 10. The shows we did manage to see were realy good. The ship was not very well designed you felt you were drinking in a corridor in some bars. When they had entertainment in the sky bar there was not enough room and you couldn't get a seat. On the plus side the staff were great and they could not do enough for you. Our cabin steward was realy nice and helpful. On the whole I was a bit disappointed with Celebrity having heard such good reports.about them Read Less
Sail Date October 2018
I don't normally do reviews, especially bad ones so I apologise if it rambles instead of following some format. Chose this cruise to travel with some friends, some issues were our fault as we did not give it as much research time ... Read More
I don't normally do reviews, especially bad ones so I apologise if it rambles instead of following some format. Chose this cruise to travel with some friends, some issues were our fault as we did not give it as much research time as we would normally such as the ridiculous price of wine which we would not boost Cunard profits by paying for it, 5 formal nights on a 16 night cruise was too much, we did all formal nights and enjoyed them but cruise was 3 cruises really so this was why so many, however main issue with dress code was ALL other nights required jacket for dinner which made it impossible on some port days so maybe this could it'd be relaxed to smart casual - even if that meant long sleeved shirt etc, and dress codes were not enforced outside restaurant, seeing nearly everyone in formal dress in theatre after dinner and some in t shirt, shorts and sandals was a bit galling especially as air conditioning was not really effective. Another thing we didn't realise when we booked it was the price of drinks, especially wine - with all drinks having 15% service charge (what service) made drinks so expensive, A British Style cruise on a British ship...... not really, it was all so American, but let's look at it in a bit more detail. The ship, nice on the whole, rear deck huge since refit but shade areas not adequate, even some of the crew questioned why this was not done better, The pool was in parts out of action first 2 days with steps and woodwork around pool being sanded and oiled..... it's just come out of a refit ! and last 3 days pool was roped off half at a time to have woodwork oiled again.... and the smell of teak oil in the heat especially with people having breakfast and dinner on deck was terrible. Food... pretty abysmal really, often bland and poorly presented on the plate - if several people had same dish every one was presented differently sort of taking the edge off a restaurant dinner visually, it made it somewhat easier to accept that after arriving back from an excursion or port day and not eating in the Britannia restaurant as we didn't have time to dress up,in fact once we discovered on the whole food in Lido was better we chose to eat there some days. Lido food was ok, it was pretty obvious in all restaurants food was on the whole frozen and stored from start, bread was often cold in middle and soggy on surface, pastry was often like tasteless cardboard - maybe bread rolls were fresh ? But croissants came out frozen in a huge plastic bag. Breakfast was best meal of the day, and evening supper in Lido was not fresh like so many other ships I have been on, it was dinner left overs on the hot plate. On the whole cold food was slightly warm and hot food was......warm Good curries in the Lido though Stateroom 7035 was generous size being on the corner, room and balcony were bigger than normal. Air conditioning above bed was at times to strong in its direct delivery but not so efficient at the ambient feel, and too noisy directly above the bed. Stateroom steward was nice and fairly efficient, seemed a general thing on board that bedding was not changed often, maybe once during the 16 nights..... that is only a maybe ! Service, even though 15% added to all drinks orders the service was terrible.... now let me clarify that, the waiters were good, some were really friendly and a pleasure to get to know BUT there were not enough of them, most of the time on the new bigger rear deck that was always busy there was often only 2 waiters, at a sail away there was a few more but so many people having to go to bar to get drinks or at least to get a waiter. Entertainment in theatre was generally not good, clashing vocals not in harmony, the orchestra were great and did some excellent music nights in the pub... they were terrific, as was the pianist/singer in the pub. Visiting acts were on the whole excellent. The team on the whole were good whether it was a quiz or introducing the acts but music on deck did seem like a private crew party, yes they need to encourage others to dance but they did take over at times, Corridors nearly always had cabin staff trolleys and trolleys with old room service trays on, previously on other cruises we have been amazed how invisible this appears, and cleaning stairs during the day making hand rails soaking wet..... surely this is normally done during the night ? Ports of call were generally good but not often though out, too short a time in port at times, for example most people thought an overnight in Kotor was preferred to visiting Zadar the next day. So many queues for bus transfers, in direct sun without shade whichever must have been awful for some of the elderly passengers, queue was so bad with no buses apparent in Barcelona we decided to walk and got back on ship before our friends who were at the half way point in the queue ! It became a joke that they should be renamed "Queuenard" Officers and managers didn't seem to do their job of ensuring things went smoothly, more uniformed officers needed to take control and maybe even speak to passengers. A lot of staff, especially Lido waiters and Lido Managers just walk in front of passengers at times blocking their route, I saw several times crew walking through doors and not only not holding the door for a passenger but just letting it go without a glance - some (especially Lido manager) needs to have some training in in basic manners. Several times especially when disembarking at ports of call uniformed officers tellingly crew to "wait!," Cunard need to try harder, maybe it's because Carnival now own so many cruise lines they are all blending into each other, but we were looking forward to our first cruise on "A Queen" and we felt so let down by Cunard, it could have been fantastic and yet turned out to be the worst of our 5 cruises to date even though it was the most expensive, Read Less
Sail Date June 2017
We booked an out side cabin ,with part view ,what we had was the view of the inside of a life boat ,not only that there were men working in them every day right out side are window it was important for my husband to look out as he suffers ... Read More
We booked an out side cabin ,with part view ,what we had was the view of the inside of a life boat ,not only that there were men working in them every day right out side are window it was important for my husband to look out as he suffers with sea sickness but we had to draw the curtain during the day to get any privacy .when i complained i was told my travel agent should have explained it better ,why on earth would we pay to see inside a life boat i was fuming. the next complaint ,were given late dinner sitting ,as we were one the first on the ship we tried to change to an early sitting as we have Hiatus Hernias and it is impossible for us to eat late, we were told there was nothing they could do and they would put us on a list .so we ate in the buffet for the first six nights it was only when an officer noticed how extremely upset i was because there was hardly anything for me to eat as i am a Pescetarian it has got to be fish or vegetarian and there was nothing like ,that he got us into freedom dining for the rest of the cruise, now to the biggest complaint ,we were above an outside door that constantly banged ,as we spent so many days at sea we spent a lot of time in are cabin ,it was bang bang none stop from early morning to late at night it drove you mad we reported it but nothing was done . We only booked the cruise because we were going to Casablanca they cancelled it saying it was was to rough that meant another day at sea . That excuse have been used on are last 3 P&OCruises one of which was in the Caribbean were the sea was calm.I will not be booking P&O again. Read Less
Sail Date December 2016
RCL is reducing quality of the food they serve. Roasted mushrooms for breakfast from a can? RCL it is time to rethink your priorities. The bright spot was that the cabin was kept clean. Staff was professional and pleasant. ... Read More
RCL is reducing quality of the food they serve. Roasted mushrooms for breakfast from a can? RCL it is time to rethink your priorities. The bright spot was that the cabin was kept clean. Staff was professional and pleasant. Menus in general were disconnected and need to be rethought. Food quality and variety need to be considered. Why can you pay for a great burger at Johnny Rockets but you get a hard flavourless meat puck in the windjammer. Sushi needs to be more than one night, more imaginative and should be tastier. Why can't RCL make fresh eggs benny in the windjammer? RCL spends considerable amounts on food. How about improving your menus and food prep! It would be nice to see some imagination. Not the worst cruise we have taken but definately close to the bottom. Ports of call were generally good... a few times the time in port was too short. Time to rethink your business plan and generally provide better value for money. Better food prep and menus would be appreciated. Read Less
Sail Date September 2016
I booked this cruise for 4 people after having a taster cruise on the Victoria in 2015 which was beautiful however despite being advised that we would probably have an 'upgrade' we ended up feeling as though we had been down ... Read More
I booked this cruise for 4 people after having a taster cruise on the Victoria in 2015 which was beautiful however despite being advised that we would probably have an 'upgrade' we ended up feeling as though we had been down graded. The balcony was smaller and as we walked into the room past the bed my husband bumped his shoulder on the wall mounted tv due to lack of space. The room looked tired and dated and as we stepped onto the balcony we were faced with a view at our feet of rusting metal. We asked for an unobstructed view but had lifeboats just underneath and a protruding balcony above us. The food in the Britannia restaurant was fine and the service could not be faulted but the food in the lido was always barely lukewarm and the quality left something to be desired. I even asked if it could be heated up but was advised they didn't have the fascillity to do so. We also walked out (as many others did) of the theatre shows as they were either a repeat of previous cruises or just old hat for people who were born in the year 1900. Alright I know this is impossible but it just felt like it. Being over 60 doesn't mean you want to sing "we'll meet again". Venice and Dubrovnik were very interesting but would have liked more free time to explore in fact we had to be back at the jetty for 2.30 when in Venice. Other shore excursions/visits were disappointing also about 9 of the 17 days were spent at sea. (Full itinerary not showing at time of booking) Despite complaining to the persors office and on the customer satisfaction forms nothing was done and no redress or contact regarding our dissatisfaction has ever been made. We have never been able to obtain an email to make our views known. We would have liked to travelled on all three Queen ships but unlikely to now. Disappointing birthday cruise Read Less
Sail Date August 2016
Wanted to go to the North Cape. This was a trip from hell. Our luggage was delayed for 4 days and when the cruise started there were very few clothing items to buy. After two days of this we asked to be booked on a flight to go home at ... Read More
Wanted to go to the North Cape. This was a trip from hell. Our luggage was delayed for 4 days and when the cruise started there were very few clothing items to buy. After two days of this we asked to be booked on a flight to go home at the next port and they said they could not do this. DON'T KNOW WHY. We could not go on shore excursions or even to the dining room due to lack of clothes. Got very tired of the buffet and not being able to find a seat. The cabins sure need to be refurbished and given a very good cleaning. Our sheets were not changed in our 2 weeks and everything looked dirty. The balcony was not swept once. The entertainment was awful. After 3 nights it just wasn't worth the crowds for the bad shows. Worst we have seen on any cruise line. I also never saw so many misbehaved kids on a cruise. We usually don't travel in summer because of this, but had to for this cruise. Most of the food was medium to awful. Sure was not from scratch cooking. They even had veg soup from a can with some stuff added. I can open a can of this stuff at home. Read Less
Sail Date August 2016
The cruise was chosen because of the varied ports,however,true to RC the ship was moored at the cheapest and usually the furthest away from the port itself.RC are lying when they state it is because of the ships size,whilst a factor,it is ... Read More
The cruise was chosen because of the varied ports,however,true to RC the ship was moored at the cheapest and usually the furthest away from the port itself.RC are lying when they state it is because of the ships size,whilst a factor,it is the cost which was the reason.The enrichment was pathetic,the chap who came to speak,couldn't even work the power point and simply bumbled on about his glory days as an airline pilot,when questioned about some of his assertions he became decidedly uncomfortable. The out door cinema was good but the films were hardly block busters and all day every day Disney Classics can get a bit wearing.Also the screen is damaged,not repaired. The pool bar staff cannot be bothered,everything is an inconvenience,especially if you have a drinks package and hence they don't make any tips.If you are lucky enough to get to the bar,you are met with a thinly disguised disdain. If you are considering this ship,please chose an alternative.The Independence of The Seas,is in need of a dramatic makeover.The public rooms are tired and dirty.The food is Unremarkable and the service lurches from the sycophantic to the down right rude.Everything is done for their convenience,if you are on a table for two you will wait until the table for eight next door have ordered before your food will be brought up enmasse,cold. This was a July cruise and was over run by screaming kids,who fouled the pool,spoilt the little entertainment there was and generally ran a mock whilst their parents made the Moët of their drinks packages. The ports are fine,but beware the passengers debarkation are at times dangerous. The ship is dirty and the area around the pools is unhygienic,in particular the ice cream machine,I saw a woman change a babies nappy,not wash her hands,go to the machine ,handle a cone and then walk away. The pool staff are useless,people put towels out at 8 am and then went on a trip.When asked to move their belongings at 1pm,the attendant said he couldn't as they "might come back".In any event it is a deeply unpleasant experience the sun beds are broken and filthy,there are no gaps and quite literally touching the next one. The solarium is a joke,by 09:00 you don't stand a chance of getting a seat. The help desk are inept,poorly organised and contradictory. We have been on many RC cruises,as well as Celebrity,Azamara,P and O and NCL.We will never sail again with them.Too many corners have been cut,it is certainly an experience,but not a good one. Read Less
Sail Date July 2016
We chose this cruise as a member of my party can only go in school holidays, and having cruised the Baltic on the last one we decided to go for warmth this year. The first disappointment, we were informed before we had even got on the ship ... Read More
We chose this cruise as a member of my party can only go in school holidays, and having cruised the Baltic on the last one we decided to go for warmth this year. The first disappointment, we were informed before we had even got on the ship that Gibraltar was canceled as they could not berth the ship to to it being very busy on our day of arrival !!!!! should the ship's berth not be booked as soon as the cruise go on sale to the public ???? the substitute was Guernsey !!! Embarkation was well organised and done swiftly, our cabin was kept spotlessly clean by our steward Ram who was warm and friendly, we were disappointed at the size of our balcony hardly room for two people to sit out with the chairs reclined. the ships lay out is ridiculous, you can not walk from one end of the ship to the other without going through the dining rooms and using the lifts, anyone with a disability would find this ship extremely frustrating as the lifts are always full because of the lack of stairs from people that can and will use them. (with the exception of the stairs that go to no where). We chose Freedom dining and i have never experienced such non discript food on a cruise before, several same items were on the menu every night, and on a couple of nights food could not be eaten due to under cooking (paella) and quality of meat (lamb). The Horizon buffet tried its best but food was often cold and repeated, very poor choice of fruit available all the same for 14 days !!!! The majority of staff on Britannia need to smile more and try to be a little more friendly towards the guests. Some of the ports were very well organised but to be charged 4 euros each way for a shuttle bus at a port that you can not walk out of is a disgrace. Our final port of Guernsey was farcical to board the tenders was organised chaos and the delays getting off the ship were ridiculous. Never again P&O for you its all about the money, you can take of your passengers whilst on board. Read Less
Sail Date July 2016
This was our first Cruise and we had been advised by friends this would be a good place to start. How wrong were they ! Boarding at Southampton was not a problem to be fair shame it took a downward spiral ! First impressions of the ... Read More
This was our first Cruise and we had been advised by friends this would be a good place to start. How wrong were they ! Boarding at Southampton was not a problem to be fair shame it took a downward spiral ! First impressions of the ship were somewhat marred by a musty smell in the corridor leading to our stateroom on deck 8 (room 8304) must add this smell was not to be noticed elsewhere and our room though dated in outlook was fine apart from a stained and grubby looking sofa and carpet. We chose 'Our Time' dining as we like to do our own thing an not to be stuck to a routine. Our first taste of dining was in the Windjammer which was self serve. The food though varied in choice was often found to be Luke warm and as a couple one out of the two of us had to sit and wait at our table while the other went for food. Two nights into the cruise we chose a formal night which was in the Sapphire a Dining Room, surroundings were very nice but the food left a lot to be desired, enough to put us off eating in there again , put it this way we ordered lamb it was that raw it was still running around the plate ! Which the following morning we both had bad stomaches. The entertainment left a lot to be desired apart from a fantastic pianist in the 'schooner bar' David Curtis, who encouraged passengers to join in singing. Unfortunately this was marred by selfish parents who allowed their young children to run around the ship at all hours an often ruin the night (how a mother could sit on a stool beside a grand piano while the pianist played and proceed to change her baby's nappy, it's beyond words) The bar staff tried their best to accommodate all guests but sheer numbers of passengers were just too much to cope with, this left you waiting quite a while to get served . To add to this toilets for M/F were located at each end of the ship, there were none near any of the bars and to make it worse when needed most nights either men's or ladies seemed to be having maintenance done which meant you would have to go to the other end of the ship as all floors were affected by this maintenance problem. Our first stop was Gibraltar for the amount of people getting off an back on the timescale was not long enough . Next was Villefranche was next, you have to get up early an get a ticket to get a shuttle boat our ticket was no 17 which meant we waited another hour from the time we could get off the ticket numbers went beyond 30 some passengers gave up getting off! Villefranche was beautiful lovely beach . Next stop was Corsica what a horrid place next Sardinia got off 8am nothing was open til 10:30am ! Horrid place next was Mallorca (Palma) two days or day n half this was so worth it but when you got off we were not told you would have to pay 10 or 15 Euros for the shuttle bus. Next Malaga this was nice don't get a taxi from the port they rip you off. We got a taxi in town 25 Euros along the coast to either Torremelinos Benalmadena Fuengirola Or Marbella local bus was cheaper return for two 3.30 Euros straight to the port. Next Cadiz worst place of all total waste of time. On the days at sea you have no chance of a sun bed unless you got up at around 6am not even enough chairs. Passengers were laying on the floor! Not a chance paid £5.5k for a cruise to lay on the floor! Adults only section only managed to get a bed 3 times in the two weeks what a joke. The other pool area well talk about 'Butlins at Sea' screaming kids running everywhere parents not looking after their kids, and the pool entertainment was so loud the seemed to be shouting bloody awful. RC seemed to have a strange idea of what an English pub is like based on the Two Poets Pub on board, which which seemed intent on piping Irish old folk songs continually in a dark dull wooden effect surrounding more like Shakespeare era no atmosphere at all. There was a wine bar larger than the pub which was always empty when asking the staff why it was there we were advised Americans prefer this? But this cruise had 99%english on board ? What a waste of space. A good sports bar would have been good. Disembarkment was swift thankfully as we could not wait to get off ! Read Less
Sail Date July 2016
Before we think about the negatives let us just recognise the superb itinerary and very smooth tendering for Villefranche. The weather was perfect. Many crew were exemplary. However, Royal Caribbean have descended into a parody of ... Read More
Before we think about the negatives let us just recognise the superb itinerary and very smooth tendering for Villefranche. The weather was perfect. Many crew were exemplary. However, Royal Caribbean have descended into a parody of Travelodge at Sea. Our cabin was not the only one not prepared and where the lavatory failed to flush on eleven days of the fourteen. Water to the washbasins,both in the stateroom and the public restrooms, was luke warm. You can at least guarantee a clean comfortable bed in a clean room with soap in a functioning bathroom in Travelodge, and cheaper motels around the world. You would hope the bathroom floor would have a wash before, or at sometime during, the cruise I would agree that RCI has gone as low as it can go. The dining room food was always tepid and "We are aware of the issue and are looking into it" fails to actually deal with whatever the cause is. Flowers on the table don't make the meal but they do set the ambience and the lack of them disappointed. We were used to a dining experience rather than "being fed", a expression heard over and over. Along with the notion that "never again" RCI. Who would have thought that fresh black pepper would be discouraged, and often the mill lost? Many diners prefer some pepper their meals, and at least the offer. No time for the niceties of dining and soon you will only get a good ambience in the "pay for" restaurants. Though, the stench of burnt flesh emanating from the Japenese restaurant each night was enough to put many off having smelled it. The table waiters and head waiters do their best in what has become only the faintest echo of what was an excellent service. At least a drink at the bar would be right, wouldn't it? Not if the under eighteens are four or five deep asking, often demanding, their plastic beaker refills. Families, big or small, are delightful and you anticipate a high proportion in a school holiday. Children running wild are not a delight and were often dangerous finding the hottest things on board to need to chase each other with and sliding on wasted food. It was saddening to see so many uncared for children. Royal's loyalty schemes are meaningless when children take over the Diamond Lounge leaving insufficient seating for those who's loyalty have earned their place in this sanctuary. A policy rethink is needed and a decision to be clear about what loyalty means. The cleanliness of the public places was excellent to start but by the last week the battle with the mess of food and drink spilt and abandoned was lost. It used to be difficult to tell whether a crew member had been partying but now you feel you are fitting in with their lives. It is hard to be admiring of a sous chef working a ten hour day for the length of a two month contract when so many of us haven't the luxury of fourteen hours off per day with no commuting! Yes, not run by the crew but for the crew these days. Our concerns were shared while onboard and on the final day we accepted $200 obc, which we cashed. This in preference to a discount on a future cruise. We wouldn't cruise again with this line in its present state. The "onboard chest infection", is the final insult to what has lost all chance of being a Wow from Royal. So, this is, we are very sad to say, our last RCI cruise. We no longer fit their preferred demographic Read Less
Sail Date July 2016
As a seasoned cruiser, I was bitterly disappointing with P&O's new flagship. From the minute I arrived at Ocean Terminal I was shocked by the lack of any organisation. We had paid for valet parking (a seamless operation carried ... Read More
As a seasoned cruiser, I was bitterly disappointing with P&O's new flagship. From the minute I arrived at Ocean Terminal I was shocked by the lack of any organisation. We had paid for valet parking (a seamless operation carried out by other operators, Cunard etc) but I was placed in a queue that took 85 mins to take my car. When we finally got on board we were very impressed by the balcony cabin in both size and quality. We ate on the first night at the Horizon self service buffet, it was busy and we struggled to find a table although large sections of the restaurant were taped closed. The food was average to say the least. The second day we visited Guernsey, unable to dock in St Peter's Port we had to use tenders. We arrived at the disembarkation gate and was given a raffle ticket and sent to the theatre. We were informed that it was taking 25 mins to disembark. An hour later the threatre was completely full (approx 2500 people) and nobody had got off. Finally took 70 mins to get on a tender and then queued 40 mins to return. The nightmare had only just began...On the third night a rumour spread through the ship that 129 passengers had been taken seriously ill. We personally saw two people vomit that night and areas of the ship were been taped up and cleaned. The next day the captain made an announcement that a major outbreak of Norovirus was spreading throughout the ship and special cleaning had to be carried out. By the end of the week 500 passengers had been confined to their cabins. The ship was "dirty", toilets blocked, decks 17, 18 and 19 covered every morning in a black soot and lack of paper hand towels in the busier public toilets - This is a serious public health disaster that to is waiting to happen Read Less
Sail Date July 2016
This was our first cruise and I will never take another. I hated it; I'm not in their target demographic. And to think that I was worried that it may be too posh (I imagined men in cravats saying "Don't you know?" at ... Read More
This was our first cruise and I will never take another. I hated it; I'm not in their target demographic. And to think that I was worried that it may be too posh (I imagined men in cravats saying "Don't you know?" at the end of every sentence and women saying "Simply darling...") - I needn't have worried - it's quite the opposite. I didn't believe the stats that 25% of the population was obese until I went on this cruise. They are all permanently to be seen carrying a pint of lager in a brave attempt to drink the ten pints they need a day in order to make their booze passport pay off. Tattoos and big bellies everywhere - the men and the women. This is a large ship but the size is all about lots of cabins. There isn't enough communal area and so it felt very much like that famous photo of thousands on a beach - no room to move. On a nice day many people would like to sit on the top deck in the sun - but the ship doesn't have anywhere near enough loungers and chairs and so there are many people wandering around trying to find a space or sitting on the floor or just giving up. Similarly the dining area - you can walk around for 10 minutes trying to find a table. Generally I found our fellow passengers rather lacking in courtesy and they push through without any consideration for others - and there are children running about whilst people are carrying hot food - very dangerous. I took extreme care and gave way to everyone but even then my hot soup was spilled all over me once as someone rather drunk pushed from behind. We tried to vary our arrival times to avoid the crowds but the ship then just closes off half the restaurant so you cannot avoid it. And then there is sleeping. There was just one night where we slept all the way through without being disturbed in the early hours by drunk people returning: talking; arguing; shouting; banging doors and kids running up and down the corridors. Three times we were awoken by people knocking on our door in the middle of the night because they had the wrong cabin. The entertainment is old movies (occasionally) or very cheesy shows and entertainment. There was a belly flop competition; world's sexiest fat tattooed man; lots of bingo and shows with the person who came 15th in X Factor or Britain's Got Talent 10 years ago. There was a ventriloquist who loved Nina Conti so much that he simply stole her old scripts - but I know he was funny for he told me so himself! There is a huge casino with loads of slot machines with an average 10% take - I reckon that if you are betting $1 a go you will lose $1 a minute. I saw a guy pushing dollars into a machine - his wife asked him how much he had - "only $100" as he pushed one in after another each time saying "last go". The saddest sight was a guy pushing notes in, sat alone in the dim light one lovely sunny morning. But what I hated most of all is the hard sell. You cannot avoid crew walking around trying to sell everything under the sun - all of it tat. "Precious" goldette chains sold by the yard; photographs taken out of focus by kids with cheap SLRs; massage; very expensive drinks... The TV in your cabin has few channels just playing the same episodes of poor sitcoms over and over in a 3 hour cycle - other than that it's just more channels trying to sell you another cruise, or a sauna, or a excursion... But of the hard sell a special mention for the "art" gallery. A collection from the paint-by-numbers cheese movement - a load of worthless rubbish being talked up by the salespeople and sold for up to $40,000! "World Famous Artists" they say - well their paintings are on a ship so I guess they do go all around the world. I spoke to a salesperson with the intention of having a little fun and got her to admit that they are printed onto card/canvas and then someone daubs some paint on top. As soon as they sell one they replace with a near identical copy from their crate of cheese. To think I was worried about it being too posh! I've never been to Butlins - but this ship is what I imagine it to be. Read Less
Sail Date July 2016
should be named benidorm of the seas. drinks package. the all inclusive has tempted many undesirables to cruise. its cheaper than 2 weeks in Spain i have never before see so many drunken adults stumbling around. their was no chance to ... Read More
should be named benidorm of the seas. drinks package. the all inclusive has tempted many undesirables to cruise. its cheaper than 2 weeks in Spain i have never before see so many drunken adults stumbling around. their was no chance to find a seat at the bars. the same people were sat their all day and night many too loud and vulgar. the dinning room was deserted on our late sitting. many passengers had booked the my time dinning with no intention of using it they had taken the prepaid tips off when they got on. used the tip money towards they drink package . the dinning staff and food was amazing . thank you all. the wind jammer used twice. day of boarding and it was great. second time we tried to eat their for lunch every thing we tried was dried up and tepid . cabin girl was lovely and kept it very clean. also bar staff very friendly but not enough staff they seemed over worked pooled deck towels out at 7.30 so no chance of a sun bed used deck 12 but it had no waiter service so had to go your self to deck 11. and queue up with the bingers. very unpleasant i sat on a bar stool waiting to get served . man drunk appeared and said whats she doing on my seat. children and teenagers running wild entertainment so so . very boring activities high light of the day the quiz will be cruising with other company's it i wanted this type of holiday i would has gone to benidorm etc. Read Less
Sail Date June 2016
PLEASE PLEASE DO NOT go on this ship it is one of the most disgusting cruise holidays we have ever been on. If you have booked a promenade state room you will not be able to use the window ? as you can be seen from the room across from ... Read More
PLEASE PLEASE DO NOT go on this ship it is one of the most disgusting cruise holidays we have ever been on. If you have booked a promenade state room you will not be able to use the window ? as you can be seen from the room across from you. expect to queue for food sunbeds toilets lifts drinks (etc) the staff are unfriendly and not enough of them. you will be lucky to get a sunbed if you are not out putting towels on from 7.30am. the cabins are very small. last year we had a deluxe suite on Thomson majesty at a third of the price we paid for the pokey little cabin we had on this cruise. I would not use royal Caribbean if they were the last cruise ship in the world. so you have been warned do not book a holiday with this company. Read Less
Sail Date June 2016
Holiday camp at sea.Azura. Thats just what our cruise on Azura was.There is supposed to be a dress code on P&O cruises on black tie nights,there were people walking through the atrium at 10oclock at night in sportswear shorts and ... Read More
Holiday camp at sea.Azura. Thats just what our cruise on Azura was.There is supposed to be a dress code on P&O cruises on black tie nights,there were people walking through the atrium at 10oclock at night in sportswear shorts and flip flops !!!.Asked reception about this,they said dress codes are for dining rooms.surely dress codes on a P&O ships is after 18.00hrs everywhere everyday. There were children running about the entertainment rooms all night long and around people's tables the parents just let them do as they wanted.The entertainment acts had to ask them to sit down,also they quoted to somebody on black tie night are they your formal denims!!! just what you would see at a holiday camp. The buffet was complete chaos,food all over the carpets,in the tea coffee area waiters just left the wet floor cones there when they cleaned up somebody just made another mess.We felt so sorry for the waiters having to deal with all this. So I'm afraid P&O Azura your score for this cruise is 1 out of 10. Read Less
Sail Date May 2016
The ship didn't live up to the Royal Caribbean reputation. It's very tired and old fashioned. Our dining experience in the main restaurant was so disappointing, very poor standard of catering. We could only describe it as being a ... Read More
The ship didn't live up to the Royal Caribbean reputation. It's very tired and old fashioned. Our dining experience in the main restaurant was so disappointing, very poor standard of catering. We could only describe it as being a similar standard that you would expect from a budget airline. After numerous complaints the staff did nothing to improve our experience. We spoke to many other passengers on the ship, many of whom were regulars with RC and they were all as annoyed as us about the dreadful quality of the food on board. It appears that Royal Caribbean are neither committed to, or interested in giving their guests an enjoyable vacation experience. This was a very expensive holiday that didn't offer value for money! When we got back we emailed RC to register our complaint, it took them 10 days to respond! We were offered $ 500 on board credit for our next holiday, what an insult considering we were given $ 400 on the last shop as standard. We will certainly not be holidaying with RC again! Read Less
Sail Date May 2016
What a very costly mistake choosing independence of the seas, we always go with P & O but family was going with Royal Caribbean so thought we would give it a try, where shall I begin ?? Started queueing at Southampton and never ... Read More
What a very costly mistake choosing independence of the seas, we always go with P & O but family was going with Royal Caribbean so thought we would give it a try, where shall I begin ?? Started queueing at Southampton and never stopped queueing from that moment on until we arrived back at Southampton, queued for breakfast, dinner, tea, lifts, drinks, tables, excursions,shows, well almost everything, evening meal in the main dinning room Romeo and Juliet took us 2 hours service very slow, so some of the nights we would eat in the Windjammer OMG the food was something you would expect from a very poor holiday Camp, stew, cottage pie, under cooked and very often cold, the deserts every night was rice pudding or bread and butter pudding, all the food was very salty, you would have to wonder round with your food in hand trying to find a table, total chaos. On the Nice embarkation you had to get tickets and wait for your ticket number to be called, this again was chaos, after waiting about 1 hour for our number to be called we was taken down to deck 1 and again had to queue in a small corridor but was told it would only be for 10 mins thank god as there was no where to sit and it was very hot, lots of older people was with us, well 45 mins later and we was still queuing, no staff around to inform us what was happening, we was treated just like cattle, only to get on the small boat and again had to wait 20 mins. But worst of all ! we had decided to have the drinks package before we sailed, so after going on the website to choose which one to choose, only to be told once on board that the price had gone up by 5 dollars a day plus 18 % service charge, Royal Caribbean it seems is only interested in extracting every last penny out of there passages, deck 5 is shopping shopping and more shopping selling expensive watches, Jewellery, handbags, The bars are very adequate as we could never find a table to sit at in any of the bars, while there is a very large art gallery which had art auctions on a few days,this would have been better used for entertaining not selling, very often lots of trestle tables would appear down the middle of the all ready over crowed & busy deck 5 selling cheap rubbish. The bars are by far to small to cope with the amount of passengers, you would have to queue up at the bars waiting to by served, sometimes only one bar staff on. The sun beds where so tightly packed together that you would have to crawl on and off them. I have never seen customer services ever be so busy, morning, noon & night people would be queueing up to complain about something, the TV in the cabins was awful, yet again RC will charge you a arm & leg to watch a film in your cabin. On the plus side the icing skating show and Darren Day show was excellent, beds very comfortable, and very friendly cabin staff. To sum up my impression of RC !! All about maximising profit at the expense of passages. Would I ever sail with RC again definitely not Read Less
Sail Date May 2016
I strongly agree with all the points that a previous contributor-'cherub flashpoint', has already noted; impolite security staff who have no ability to smile, waiting staff that hound you constantly for drinks( God help you if ... Read More
I strongly agree with all the points that a previous contributor-'cherub flashpoint', has already noted; impolite security staff who have no ability to smile, waiting staff that hound you constantly for drinks( God help you if you try to get your own tea/coffee-cups are snatched from your hands and you are told off!!!) or taking plates away from you. Started to fold a blanket after 'movies under the stars' to help the deck attendant- once again snatched from me -' I do that!!!' The tender to Corsica was a joke!!- a raffle ticket system turned into a free for all with the winners being who could get their mobility scooter to block the most passengers.The tour guide on the coach to Rome admitted she couldn't speak English very well- useful as a 'chocolate teapot' We have written a strong complaint letter to the company - no response as yet- I will never travel with them again!!! Luckily this was not our first cruise otherwise it would be our last. It will be Royal Caribbean in the future- they were friendly,fantastic variety of food, great entertainment and overall great value for money. Read Less
Sail Date May 2016
Our cruise aboard Norwegian Epic got off to a bad start by NCL shortening the cruise from 7 nights to 6 nights from Southampton to Barcelona. NCL promised they would pay for accommodation in Southampton the night before the cruise, so we ... Read More
Our cruise aboard Norwegian Epic got off to a bad start by NCL shortening the cruise from 7 nights to 6 nights from Southampton to Barcelona. NCL promised they would pay for accommodation in Southampton the night before the cruise, so we didn't have to change travel arrangements, we are still awaiting this refund. Two suitcases were given to the porters at Southampton to be sent to our cabin, unfortunately NCL dropped about 20 suitcases into the sea. A small boat was eventually used to rescue all but one. Ours were rescued, but all the contents were saturated with dirty salty sea water. Although the clothes were laundered, some clothes had shrunk and faded, shoes and suitcases were dried but still salty, toiletries, etc., ruined. All NCL could say was that it was the responsibility for compensation by the stevedores at Southampton. As far as we are concerned, our contract was with NCL, not the stevedores. Our whole holiday was ruined by visiting reception and trying to get compensation for our belongings, this is still ongoing, with no offer of compensation yet for our very stressful disaster cruise. It was a cruise which we consider was very bad value for money, as it turned into a very stressful holiday caused by NCL. The layout of our balcony cabin was terrible, washbasin in the cabin, small cubicles for shower and toilet had frosted glass sliding doors with no lock. No privacy whatsoever. Read Less
Sail Date October 2015
Having been with Royal Caribbean several times before we were very keen to travel with them again, on Explorer of the Seas as a new Itinerary for this cruise included the Azores. First of all I must mention the Price it appear that ... Read More
Having been with Royal Caribbean several times before we were very keen to travel with them again, on Explorer of the Seas as a new Itinerary for this cruise included the Azores. First of all I must mention the Price it appear that Royal Caribbean on this cruise was charging the UK market far more than in the US and Canada and the difference was excessive. This ship has had troubled times in the past and has been referred to as Royal Caribbean's training ship, we though given other not so flattering reviews that RC would have sorted this out by now, however we were soon to realise that these reviews were justified. A lot of passengers had flu like symptoms plainly evident at boarding there were no RC checks on health needless to say we boarded the ship well but soon came down with the flu like symptoms. The Cabin and the requirements we had booked were not fulfilled by RC, and we were left without a suitable bed in our cabin for the first night, the cabin itself was old and run down with fixtures and fittings missing, a travel lodge room in the UK would have been better. They are also advertising a lot a cabins as mid ship as this one was but ship signs clearly place it aft. We were told to Contact Guest Services to explain the problem, this was an absolute waste of time fobbed off and lied to time and time again whist standing in the queue and later speaking to other guests were soon realised we were not the only ones. The problem was simple to fix but they chose not to do it, stating there were no other beds on board, to replace the problem one in our cabin after the first night we had enough, went to customer services and stood our ground refusing to leave the desk. There was a faceless manager in the back room who refused to speak to us. They stated there was no solution for us. Given our personal circumstances this was unacceptable for more than a fortnight. We reluctantly decided to leave the ship at the next port of Call We asked for RC to help us to return to the UK only to be told we would be left on the dockside after we had filled out the paperwork to clear immigration. Fuming we return to our cabin, the Stateroom attendant seeing my mother was visibly upset asked us what had happened we told him and his deck supervisor attended the cabin with in an hour the solution that guest services was not on the ship had arrived in our cabin and was in place. In the mean time Guest Services had tried Charging us an extra $1000 dollars for another cabin at entry level. The guest services constantly lied to guests and fobbed everyone off . Guest services was an absolute disgrace and completely useless on this ship. The food in the restaurants especially in the windjammer was served blue or rare, when we asked for well done due to our dietary needs, we were told there wasn't any. The main dining room was very good given our two waiters the saving grace of RC food. We had pre-booked two nights in the speciality restaurants only to find theses were undercut on the ship. There were relentless sales drives even by the captain it just felt like RC was fleecing you for every penny and this wasn't an enjoyable experience, this went on day after day. Entertainment was generally good although all venues lacked capacity. Access to the Ice Shows was complete chaos nobody seamed to know what they were doing or who was in control. There also appeared to be a policy of moving waiting staff around the ship to busy areas this left no waiting staff in the other bars. The waiters and waitress worked very hard and long hours and were a credit to RC but they simply did not have enough people on duty nor the tools to do there jobs properly We also noticed that some of the toilets constantly were overflowing as to speak, especially the Male pool side toilets, this was not appetising as the phone needed to report the problems was near the lifts for the windjammer. The shore excursions again were very expensive and again were relentless in the sales drive, they appeared to play on the fear of missing the ship as a main sales tactic, shameful. We also had problems as we docked twice on Sundays, places were all closed nothing to do apart from going for a walk. Portuguese Ports Madeira and the Azores appeared better prepared to handle a ship of this size. In Bilbao the docking experience leaving and returning to the ship fell apart and had significant delays of two hours before we got off, no taxis and the buses couldn't cope with the numbers of people. We left on our last leg arriving in the channel around 12 hours before we were to go into port. My honest opinion is that the back room function of this ship was mismanaged corners had been cut and it was in complete chaos at the expense of the passenger. Cruises are suppose to be carefree and relaxing, but the passenger ram and cram attitude of RC is unacceptable. This company was at the forefront of the industry years ago but failed miserably on this cruise. Reported our problems to customers services in UK and America, got the impression no-one gave a hoot and that this was now the accepted level of service after all they had my money. I had a battle with them for months given there poor communication to get answers but these were inconclusive and I guess given the reviews for our cruise and after that nothing has been done. The only thing we can doo is make people aware of what went on so they can avoid the same experiences, hence this review. My advise, don't bother travelling with RC or Explorer of the Seas, they need to respect the customer again until then I will not travel with. Read Less
Sail Date September 2015
We stupidly believed the Thompson reps who assured us "if you enjoyed Royal Caribbean Independence of the Seas you'll enjoy P&O Ventura" - please learn from our mistake; Royal Caribbean beats P&O at every level: ... Read More
We stupidly believed the Thompson reps who assured us "if you enjoyed Royal Caribbean Independence of the Seas you'll enjoy P&O Ventura" - please learn from our mistake; Royal Caribbean beats P&O at every level: The whole ship seemed in need of a full refit. Entertainment wasn't worth seeing - Karaoke had better singers! Walls in fine dining were covered in dust and grease. Where was the hand-gel? Even the lifeboat muster was more theory than practice - don't know how they get away with that. P&O have spoiled the idea of cruising for us - boring and old fashioned - poorly trained crew, completely overworked! Felt sorry for them really. No idea of service or even hygiene. P&O seem to rely on a faithful customer base who seem too embarrassed to admit they might get a better deal elsewhere. Couldn't believe some of the things they were prepared to put up with because; "well, we've sailed with P&O for years and we get a good deal" - it seemed quite sad really. Read Less
Sail Date August 2015
I am writing this review because I wish that I had read something like this before I booked my trip. I literally read 100’s of reviews and gave negative reviews the benefit of the doubt… thinking they were just written by picky ... Read More
I am writing this review because I wish that I had read something like this before I booked my trip. I literally read 100’s of reviews and gave negative reviews the benefit of the doubt… thinking they were just written by picky people. A little bit about me and my travel experience: I grew up in the United States but currently live in central London. I am a woman in my mid 30’s who travelled with my husband, 2 year old daughter, and parents. I was drawn to this cruise because it sailed out of Southampton (convenient), had a night nursery for my daughter, and went to ports that sounded interesting. I have been on 10 cruises over the past 10 years with Royal Caribbean, Princess, Carnival, and Celebrity Cruise lines. I have also stayed at various all-inclusive resorts such as Sandals, Secrets, and other smaller companies in Europe. I travel 5-6 times per year and have experienced many hotels ranging between 2-5+ stars. Overall impression: I was very disappointed and will not be sailing with P&O ever again. Considering that the company is owned by Carnival Co., I assumed that the experience would be a British version of Carnival and Princess cruise lines… which would have been great! However, it was not a “British” version, it was a simply a BAD version. I live in London and LOVE British culture and British people. I think Great Britain is beautiful with fabulous restaurants. This cruise line is NOT a representation of British culture. What really shocks me is that the cruise line is expensive! It doesn't make any sense. PORTS: The bad: -Didn’t get to go to Guernsey because of “bad weather.” -When visiting ports, on other cruise lines, as we exit the ship, we always receive a port map with clear documentation of where our ship is docked. When I didn’t see any on the way out, I went to reception to ask for one, and was informed that they did not exit. This is a major problem that can make finding the ship (in cities with multiple docks) at the end of the day challenging. Maybe this is done on purpose, to make exploring on your own (versus buying a ship excursion) more difficult? The Good: -Porto: The ship provided a very convenient shuttle to Porto. We did a tour and port tasting at Graham’s lodge- amazing experience…. also enjoyed a GREAT lunch at Dourum Restaurante, overlooking the river and town. -La Coruna: We took a taxi to the train station and then train to Santiago de Compostela- it was such a beautiful place and we had a fabulous lunch at Petiscos do Cardeal. -Lisbon: We took a taxi (metered) to Belem tower, tried a famous pastry at Pasteis de Belem, walked to the Discoveries Monument and Jerónimos Monastery. We took a taxi to Castelo St jorge (amazing views!!) and then walked around the Alfama. We finished our day by taking another taxi to Praca do commerce and walked around that area and then back to the ship. We tried the great local drink- ginjinha at a street cart, overlooking the bridge. It was an amazing day. FOOD: The bad: -The selection was awful. Mostly everything was over salted and bland. -Breakfast: No french toast, no smoked salmon, no eggs Benedict… I could go on and on… -Lunch: No sandwich/panini stations, terrible salad options (no spinach or any leafy greens.. just iceberg/romaine), no iced tea or lemonade like other cruise lines… again, could go on and on -Dinner: No french onion soup, no filet mignon (even formal night), the “shrimp cocktail appetizer” was a joke… the shrimp were the smallest that I’ve ever seen… about 1 cm each. -They don’t advertise or tell you everything… 2 examples: At breakfast, pancakes are available but no one knows about it because you have to request them at the hidden omelet making station. Similarly, at the main restaurants, you can request complimentary cappuccino and espresso but it’s not on the menu and the waiter will not offer it. When you ask for it, they seem annoyed. -Juice and milk came from a dispenser, not cartons… you don’t know what you’re getting… nothing seemed natural or fresh. Certainly not 100% juice. The good: -About one out of every five dishes was good…. good, not great. -Great tea selection. -We really enjoyed the wine tasting at the Glass House, 15 pound surcharge, came with food pairing (small bites), educational and tasty. -High chairs available everywhere. SHIP: The bad: -As others have commented, the public areas are not big enough to fit all of the passengers. We arrived to the Arena theater for the “special” nightly performance, as soon as we got out of dinner, 5 minutes prior to the performance start time and all of the AISLES were full of standing people because all of the seats were taken. This is unacceptable. Same with breakfast at the buffet, no where to sit. -In general, the decor is hideous. There is no excuse for this. The ship was built in 2008, not 1997. -The layout seems like it was all a big mistake… it makes no sense! Multiple times throughout one day, you will have to take lifts or stairs up/down, then walk across the ship to other lifts or stairs, and have to go up/down again to get where you need to be. There are road blocks everywhere. -The interactive TV system in the cabins is SO slow! It will take 10 minutes to check the balance on 3 cruise cards for 3 passengers. The good: -The beds are comfortable and our grade HD balcony cabin was a good size with nice balcony furniture. -The kids program is GREAT! The Reef staff are very sweet. CONCLUSION: Perhaps if I hadn’t sailed with other companies, I wouldn’t be as disappointed. This ship/cruise was FINE, but it just wasn’t nearly as good as other options that are priced the same! I just want to urge those that haven’t tried other cruise lines, to please do so. I think you just don’t know what you’re missing. Read Less
Sail Date August 2015

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