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1,313 Southampton to Europe - Western Mediterranean Cruise Reviews

Although I have travelled with many different cruise lines, I had never cruised with Cunard and my partner had never cruised before. We sailed from Southampton, the embarkation very smooth. Our balcony cabin on deck 5 greeted us with ... Read More
Although I have travelled with many different cruise lines, I had never cruised with Cunard and my partner had never cruised before. We sailed from Southampton, the embarkation very smooth. Our balcony cabin on deck 5 greeted us with a complmentary bottle of bubbly which we drank sailing out of the harbour. The cabin was a good size with reasonable sized bathroom. The toiletries were replaced daily. Great cabin, beautfully presented and tasting food with superb service from all staff. One day we had breakfast delivered to the cabin and we ate on the balcony as the sun rose. The entertainment was first class and the enrichment lectures very informative and entertaining. We used the gym daily and my partner had a treatment from the sports therapist which was very beneficial. We used the complimentary launderette several times which minimised the weight of the suitcase. Special thanks to the Chief Engineer for making my partner's first cruise unforgettable. Read Less
Sail Date August 2018
As an experienced cruiser with Cunard (34 cruises) I feel able to comment, Firstly I was travelling in Princess Grill. The cabin was fine albeit needing a new carpet or at least a good wash, the attendant was helpful and a good worker ... Read More
As an experienced cruiser with Cunard (34 cruises) I feel able to comment, Firstly I was travelling in Princess Grill. The cabin was fine albeit needing a new carpet or at least a good wash, the attendant was helpful and a good worker The ship itself was clean and tidy in all public areas and a credit to the brand The shops whilst shiny held a lacklustre stock but had a friendly staff to try and sell it. Standard perfumes and drink and high end art and jewellery, but a great place to spend on board credit The trip and itinerary were great, the weather hot, we didn't get off in Gibraltar since we had been there a month earlier and it was only a pitstop of a few hours . Dining experience onboard is worthy of comment, We chose not to eat in the princess grill restaurant at all, neither did we last cruise or most likely wont in the future. We see it as far too status orientated( and that's a different tale to tell!),its crowded and whilst fine dining is exciting, it takes forever, so we opted for the Lido. A great selection of help yourself, didn't always have to dress up, best soups ever and a much more casual atmosphere after a hot day out. We also ate in the Verandah on one night but it was not as good as it used to be. Service was less ( not saying bad but was not as great as it was with waiters synchronising delivery of food), food undercooked and all in all a disappointment. But will try again next cruise. Ironically that should be the eating venue for Queens Grill in staged sittings due to it being better ( we have done Queens grills before and never again!) Cunard need to change and adapt to the realisation that the world has changed and the formality that they strive to keep needs to be more flexible and not based on how much you pay or what grade cabin you are but to concentrate on all customer needs and wants and realise that the problem with that is that they change daily but cunard stay rigid Drinks are in my view overpriced as is wine in particular. Even a bottle of water comes in around £4.50 ($5.64) and the bottle size reduced from 1.5ltr evian to 1ltr. But why I am having to pay a 15% service charge for drinks even at the bar or for bottled water I am not sure nor do I like The other question is why you have to pay for alternative dining, its simply a food of the same standard as any dining room. The verandah , an exception, extra charge was introduced originally to forestall the hordes of people from eating there but now is a supplement of $39.99, that started life as $10 not many years ago and that was because it had a celebrity chef endorsement ( Todd English whoever he is). I don't know who endorses it now except me on a good day! Read Less
Sail Date July 2018
Previously sailed on various P & O cruises but over the years their service and cut backs has put us off so we had heard from friends that Cunard was better. We love dressing up and the four formal evenings are what we wanted. They ... Read More
Previously sailed on various P & O cruises but over the years their service and cut backs has put us off so we had heard from friends that Cunard was better. We love dressing up and the four formal evenings are what we wanted. They insist on smart dress on all other nights, men wear jackets to dinner. Again we haven’t a problem with this. However, what we do object to is 15% surcharge on all drinks! The wine at dinner is unbelieveably expensive. Cheapest bottle of wine $29 plus the 15% surcharge! Bring your own wine and you pay a $20 corkage fee plus 15%! Did notice that quite a number of guests at dinner were not drinking. Meals are what you used to call ‘nouveau cuisine’ and although quite different, sometimes not very appetising. Coach from ship to port entry at Barcelona cost $6 each way per person. What they failed to tell you is that there is a local cruise bus which cost 4euro’s both ways and are regular. Shows on the whole are weak. On P & O we had celebrity guests. Not so on Cunard. Took trip to Pisa. Amazing place but..........no time to visit inside, Baptist, catherdral or the leaning tower. 50 mins all we had to look around outside. Far too many crowds to visit inside any of these attractions in the time allocated. Although entry to catherdral was free, you had to queue for a ticket to enter at a separate location, then queue to enter building. It could have been organised that tickets could have been obtained in advance so as guest could visit the catherdral directly. Would we use Cunard again, possibly not. The biggest bug bear is that they rip you off at every turn more so than P & O. Plus we still have to pay the service charge at the end of the cruise at $11.50 per person, per day. What the icing on the cake was that we paid nearly £6,000 for two. A couple on our table was on the same floor and with the same view & balcony who paid £2500 for the same cruise. If I had a cake, I would have dropped my head into it! (Purple Bricks ad - lol) Read Less
Sail Date July 2018
This was our first cruise and had been looking forward to it for such a long time. Overall we enjoyed it and ensured we had a good time. However, our experience was marred by poor service on a number of occasions along with ... Read More
This was our first cruise and had been looking forward to it for such a long time. Overall we enjoyed it and ensured we had a good time. However, our experience was marred by poor service on a number of occasions along with indiscretions from two employees who were managers. Whilst the good old British class system is still alive and kicking, you don't expect it from the crew !!! The ship is beautiful and was a pleasure to be on. The food we found to be very good and we thought that Britannia Club dining was ideal for us. The drinks are very expensive in general, but the wines are extortionate. So how come P&O are more reasonable ? Our balcony room on deck 8 was bigger than we had expected and was very comfortable. However, the bathroom is small with a shower that was absolutely tiny. The water being either very hot or scalding no matter where the temperature control was set. Deck 8 is not ideal if you want a lie-in as the scraping of deck chairs from 06:30 becomes your early morning wake-up call. We also had to make do with the mini-bar contents being left on top of the cupboard, the entire two weeks as our cabin person didn't seem to want to move them anywhere else after "emptying" our fridge. Embarkation was efficient, although disembarkation was a complete shambles. Time in ports were limited. I suspect that they are just long enough for the official excursions from the cruise line. Could have done with longer to enjoy the local atmosphere better. Overall, like I said we did enjoy our holiday but it could have been so much better. It was the little things that let it down, mainly service and maintenance - shame. Read Less
Sail Date July 2018
All aspects of embarkation, room, public areas on board ship were excellent. The only thing that let the ship down was the extortionate charges for drinks and other amenities on board. In the first instance, the daily “service charge” ... Read More
All aspects of embarkation, room, public areas on board ship were excellent. The only thing that let the ship down was the extortionate charges for drinks and other amenities on board. In the first instance, the daily “service charge” for a couple is $23 per day (current exchange rate £1.27) which amounts to £18.11 x 14 night cruise amounts to £253.54. Then everything purchased on board is levied with a 15% service charge, no matter what. Cheapest bottle of wine in restaurant is $29. Average was around $45 plus 15% service change. If you take your own wine to the restaurant, then it’s $20 plus 15%! So if you are use to having wine with your dinner, it can get rather expensive. After dinner drinks are on average $20 each, so again things can mount up. Dining in the Veranda Restaurant will cost you close on $40 each plus of course any drinks you have during and after you meal. If visiting the theatre and you want a box for the shows, again this will cost you $60 plus 15%! But be aware the show is only on for 45 minutes. The shows on the whole were average, although the two nights with the comedians and the two nights with The Beatles Experience were first class. All other shows were passable, but bear in mind that this only accounted for 4 out of the 14 day trip! The two daily speakers were OK but one was about Customs and Excise, the other was about Military Bands, so if you are into either then it would be right down your alley – but not mine!. Read Less
Sail Date July 2018
As a solo traveler I had hoped that this cruise would be enjoyable, it wasn’t. A lot of the time I felt that the ship was too crowded and it could be difficult to enjoy everything it had to offer. For instance, the sun loungers. Plenty ... Read More
As a solo traveler I had hoped that this cruise would be enjoyable, it wasn’t. A lot of the time I felt that the ship was too crowded and it could be difficult to enjoy everything it had to offer. For instance, the sun loungers. Plenty of them, but most draped with towels even though no one was using them. Obviously people would bag their lounger and keep it all day. The lido restaurant, often I had to eat later than I wanted to as there were no free tables. The staff were efficient at clearing the tables but the layout of the food areas was confusing. It would be better if the service area was more thoughtfully laid out. Lots of people seemed to be walking around looking for things. The cost of drinks on board was very high, not unlike London hotel prices. Fair enough, however, I was charged an exorbitant £25 for a large glass of Cloudy Bay wine in the restaurant! Plus all drinks carry an extra 15% service charge, and then they leave space for another gratuity. All this when you are also paying a “one off” service charge of $161 per person for the fortnight. Read Less
Sail Date July 2018
Ship was in generally good shape. Some wear but upkept well. Clean roomy ship, bright and cheery. Easy on, easy off. Well organized and pleasant staff. We traveled with mostly folks from Great Britain (we’re from Chicago, USA) and ... Read More
Ship was in generally good shape. Some wear but upkept well. Clean roomy ship, bright and cheery. Easy on, easy off. Well organized and pleasant staff. We traveled with mostly folks from Great Britain (we’re from Chicago, USA) and they were terrific. Courteous and friendly. Main Dining. Generally, I enjoy eating at the dining room. I like the formality of dressing for dinner, accompanied by good food and service. However, the quality of the food in the main dining room has deteriorated in all cruise ships. Food is hit or miss. Had oso buco and instead of a full, meaty oxtail, braised if a rich sauce, was served a curled piece of thin cut of beef, curled and brown. Our main waiter was below average. Still learning his job. World disappear for long stretches and could not be found. Assistant server, top notch and attentive. Our steak and shrimp combo dinner came without the shrimp. Our waiter didn’t notice or didn’t care. We had to bring to his attention at which point he would try to correct. I’m sure good help is hard to find, and it shows. Our waiter gave us the feeling that he was hoping we would just leave him alone. Buffet: Better than average. I detest most buffetts but this one was good. Good abundant selection, good variety. Ate here often for quick satisfying meal, mostly breakfast but also lunch an dinner a few times. Clean and well presented choices. Specialty dining, very good. Chops food and service fantastic. Great appetizers, bacon, shrimp cocktail, Caesar salad, bone in rib eye, filet and desert. Top notch food, good wine selection and great professional service. Ate at Giovanni’s table. Also very good but not great. Kids really liked Johnny Rockets. Entertainment was world class. Great shows, talented staff, enjoyed main theater almost every night. Comedians, hypnotists and the ever-talented singers and dancers very enjoyable. Ice show was fun. Enjoyed casino, every night. Not enough poker. Went to yoga class, used steam room, sauna. Kids hung out at teen club, nice athletic activity center, rock climbing wall, plenty to do. Pools nice but never enough chairs. Went to cigar lounge, enjoyed a quality cigar. We played bingo, lost. My son won the Star Wars trivia contest. Also, won 2nd place in archery contest. The itinerary was out of this world. Gibraltar (wife attacked by apes—she’s ok) , Alicante, Spain (beach, reat tapas and gelato winding through narrow city streets), Mallorca overnight (beach, party like a Mediterranean), Sardinia (great coffee in historic villa) Cadiz (walled city, beach and cathedral) Lisbon’s, city tour on foot) Good value trip in exotic, less traveled western Mediterranean beach cities. Read Less
Sail Date July 2018
Expected a top of the line cruise and for the best part not dissapointed. On par with Celebrity cruises that we have done in the past. Having to dress up with a Jacket every night after 6pm got a little tiresome especially when it ... Read More
Expected a top of the line cruise and for the best part not dissapointed. On par with Celebrity cruises that we have done in the past. Having to dress up with a Jacket every night after 6pm got a little tiresome especially when it ruined a 20s Dress up night. If you love Ballroom dancing this is the cruise for you. Food is great even in the Buffet restaurant. The abundance of quality juices for free in the Lido restaurant at any time is very welcomed. Best entertainment by the ships singers and dancers that we have ever seen,quality westend type of performances. Lots of costume changes and great choreography. Entertainers on for just that cruise very high quality. Liked the guest speakers like Sir Michael Parkinson. We stayed in a Deluxe inside cabin that was set up for mobility challenged guest it was huge and a real treat to come home to . Missed the luxury of face cloth sized hand towels in the restrooms. Drinks are expensive like most cruise companies. Almost no Low sugar drink options just Diet Coke or water. Waiters to take drink orders are very rare to find. Each room attendant works on their own and services 16 cabins . Tipping individually proves to be the best way to reward the 4 persons that we dealt with each day. First cruise line we have used onboard cruise excursions. They were reasonably priced and with Gibraltar got us to the Rock very quickly and early. We had a rude French speaking bus driver in Corsica that would drive us mad singing with one hand only on the wheel . We got 50% refund following a complaint. Boarding and disembarkation very quick and easy. Read Less
Sail Date June 2018
Ship beautiful, crew fantastic, courteous, efficient, caring. Would book again... but excursions.... Oporto went on boat / wine making tour. 3 hrs. Guide extremely poor. Got to Port Wine making business for tour and waited 30 mins in ... Read More
Ship beautiful, crew fantastic, courteous, efficient, caring. Would book again... but excursions.... Oporto went on boat / wine making tour. 3 hrs. Guide extremely poor. Got to Port Wine making business for tour and waited 30 mins in dark reception. Weren’t aware we were coming! So didn’t let us in! Boat trip was rushed and guide on mobile all time trying to find another company to do wine tour. Then she rushed group through town to coach and left elderly behind as could walk at her fast speed. Then lost tour members, and another 40 mins lost trying to find them while coach parked on roundabout. No time to see Oporto shops or wander as so disorganised! Then Carriage Tour in La Rochelle- well it was a cart! And heavy rain and everyone got soaked. No plan B by tour company. Spent 40 mins sheltering in local church waiting for coach. Very poor organisation again and yet high cost. Q.V. is wonderful ship but do your own tours by local taxi- will be cheaper and you’ll use your own time wisely. Read Less
Sail Date June 2018
We picked this cruise because it left from Southampton (no flying) and visited countries we had not seen before at the right time of year. The drive to Southampton was smooth and we arrived at 12.15, with a couple of hours to spare, ... Read More
We picked this cruise because it left from Southampton (no flying) and visited countries we had not seen before at the right time of year. The drive to Southampton was smooth and we arrived at 12.15, with a couple of hours to spare, the port parking were very organised and efficient. We expected to sit in the departure lounge but were processed straight away and on the ship in the buffet by 12.30, cabins were ready by 12.45. Our cabin was a standard inside, C deck forward, adequate but clean and tidy, very quiet at night and a fantastic cabin steward. Arcadia is an adult only ship, with few people on board under retirement age and a lot with poor mobility. We had fixed dining at 18.30, the menus were varied and always well cooked, we used the buffet on black tie nights because we didn't dress up for them (the majority of people dressed up for black tie, some of them going a bit over the top), the buffet food was hit and miss, limited in selection occasionally. Breakfast was a bit "smash and grab" in the buffet so we went to the MDR if we were up early enough. The poolside grill served lovely fish and chips in the afternoons too. The ship was clean and smart, there were always crew to be seen cleaning handrails and surfaces down or painting parts of the ship. There were a couple of buckets about catching water drips, certainly around the retractable roof of the pool. The swimming pools were small but we enjoyed using them in the hot weather, the jacuzzi 's were rather weak but heated. On one day we bought tickets for the hydropool and steam rooms, this was fantastic, hot and powerful, and we were the only ones using them. There were several musicians to choose from to listen to during the day, some better than others, we ended up watching a guitarist/singer most evenings because we found the main headliners show much too loud to enjoy, they need to sort their sound system out. We did not attend any of the daytime entertainment, it was aimed more at the elderly guests than ourselves, other than quizzes there was bingo, ballroom dance lessons, knit and natter, painting, and talks on the Queens household. The crew are all friendly and welcoming, smiling and will try to assist with anything you ask. The excursions booked varied, Easy Marseilles and Port trip wasn't easy and only spent 20 minutes in the port, but the Lisbon amphibious duck tour was fabulous with an excellent tour guide. We also enjoyed the catamaran trip and swim in Palma, not quite what we expected but a good day none the less, I do think there should have been someone checking the safety of swimmers, it seemed a bit slap dash with no counting of passengers at any time but the day was relaxed, I swam with fish, the bbq was ok and the sun shone. Gibraltar we used a taxi tour from the dock, this was great too, we saw the apes, St Michaels cave and the siege tunnels and went to lookout points. Classical Rome and Pompeii tours from the ship were both organised and well run, crowds of people at both sites but we saw what we went for. Cartagena we wandered around ourselves, the museum and Roman amphitheater were marvelous. We self disembarked with ease and were driving out of the port by 07.20, all very organised. All in all a good cruise, it is definitely the way to travel, I would go again but would probably not go with P&O, I would research the cruise line next time and go on a ship which is more relaxed about dress codes and has a younger age group. Read Less
Sail Date May 2018
We selected this cruise as it was one of the only ships that had a suite with two bedrooms and was traveling to Monaco between the two Grand Prixs and the track was set up; Our cabin was the Oriana Suite with a balcony Situated at the ... Read More
We selected this cruise as it was one of the only ships that had a suite with two bedrooms and was traveling to Monaco between the two Grand Prixs and the track was set up; Our cabin was the Oriana Suite with a balcony Situated at the front Port side of the ship;There are two bedrooms which we had set up as two king beds; There were two Pulman beds in the second bedroom which we did not use, we also noticed that the two sofas in the living room were also sofa beds; both rooms had a dressing area, ample storage and hanging space, dressing table in each room with hair dryer, three small TVs and BOSE sound system; Bathroom in main suite area had a bath and overhead shower, the second bedroom had a shower room. Both rooms had a connecting door and each cabin had its own door and key; the second cabin would be considered an Interior cabin as it did not have window; Ample space for four adults; The Butler service was not really necessary as he was lazy and tardy, All talk and no action; However our cabin Steward Vincent, was amazing and picked up the chores that Butler was meant to be doing; However we spoke to lead steward and explained what was happening and they immediately addressed and things improved; The food was amazing we took breakfast in The White Room (Epicurean) each morning and sat outside on the rear deck the food and service were amazing in this restaurant, We also enjoyed the Champagne afternoon tea in this restaurant and ate our Evening Meal several times also in this fantastic restaurant; The Sindu Restaurant was also very good and again the food quality was excellent; Small Cover charges apply in these two restaurants but well worth it; We were also surprised at the quality of the food served in the Cinnamon and Saffron restaurants, three of our cruise nights we spent in these and again the food was very good; The Glass house was also excellent, lovely staff, we did not eat in the buffet so we are not able to comment on this food. The staff all over the ship were so happy and helpful and minor glitches were sorted instantly along with a complimentary drink or bottle of wine so nothing to grumble about as any issue was sorted immediately along with care and consideration Unfortunately we delayed with a propeller issue before we left port, but we were kept fully informed and eventually sailed at 11.30pm but we were not too bothered as we had been able to start our holiday have a lovely leisurely lunch explored the ship, had a facial and lovely evening meal before we left Port; Had we had a flight delay we would have been stuck in airport searching for meals and listening to frustrated passengers demanding information from service desk; We missed the port of Cadiz as the captain had to divert to Vigo but again we were offered excellent trips in Vigo and our own Cruise Insurance refunded £150.00 each for the schedule Change and having paid an extra £12.00 to cover the excess we received the full amount of £300.00. The P&O excursions were also very good although we had a small glitch in Livorno whereby the river trip was cancelled; BUT by that evening after telling the excursion desk when we returned we missed the river trip due to the boat breakdown, our on board account received a 25% credit for each person and a letter of apology; Amazing after sales service; A couple of the P&O excurisions were fully booked and we used a company called www.cruisingexcursions.com this company was excellent and amazing value for money; The Entertainment on this cruise was mostly around Strictly Come Dancing which was well advertised before we booked and we knew this was going to be on board, we did not realise that a lot of the normal entertainment shows would not be available, although alternative entertainment was available in the Havanah and Tamerind Clubs; The two on board Guest Speakers were very good; The ship itself was very tidy and clean, Our cabin recently had a new carpet installed and again the service was excellent; I have read through other reports and notice some very disappointing feed back, I have to say having been on several cruise lines, Cunard, Regent Seven Seas, P&O and Royal Caribbean, thus far, this was fantastic Value for money and exceed our expectations for the money we paid; We felt we received far more than we paid for, would definitely book this ship again and recommend this ship without hesitation; My advice is IF THERE IS ANYTHING you are disappointed with speak to any of the Managers at the time you are experiencing the problem and they will help / explain and ensure you understand what is going on; This was the best customer service we have received in a long time; Read Less
Sail Date May 2018
We chose this cruise as it was visiting Oporto and Lisbon - well meant to have been. On the first sea day we were advised no Oporto due to technical failure which would be rectified in Lisbon. A late arrival in Vigo and evening departure ... Read More
We chose this cruise as it was visiting Oporto and Lisbon - well meant to have been. On the first sea day we were advised no Oporto due to technical failure which would be rectified in Lisbon. A late arrival in Vigo and evening departure From Lisbon to compensate! However with the speed we travelled on departure from Lisbon we are sure an earlier departure would have enabled a half day call at Oporto. Two sea days with little to do on board were rather tedious and we would not have booked a weeks cruise to have three sea days out of the 6 full days, Otherwise we were pleasantly pleased with the cabin HA Balcony on C deck with a 10ft deep balcony. We had travelled in January on the Celebrity Millenium and the cabin on there was dreadful by comparison. The food on board was of a high quality again unlike the Millenium, and the service from the restaurant staff and waiters on board was very good. Would I travel on the Ventura again? I very much doubt it. The ship has 3,500 pax capacity far too many people when endeavouring to disembark/embark by tender with 3 hours total spent queuing in Guernsey. I much prefer smaller ships such as a Queen Victoria and Oosterdam/Nieuw Amsterdam. Read Less
Sail Date May 2018
The check in at Southampton was flawless and smooth. We quickly boarded the ship and as usual had to wait for our room to be ready. We were in an inside room overlooking the Royal Promenade and it was good. The Cruise Director Marc just ... Read More
The check in at Southampton was flawless and smooth. We quickly boarded the ship and as usual had to wait for our room to be ready. We were in an inside room overlooking the Royal Promenade and it was good. The Cruise Director Marc just "seemed to be going through the motions" of his job. We NEVER saw him other than at events, and even then. he was too busy to spend time with passengers. The captain was HEARD at noon and evening announcements., but never seen except at the Captain's Corner. We are used to CD's being out and about and greeting guests, but not Marc. We are used to seeing Captains of the ship in the lounges, but not our captain. This was just a mediocre cruise. Going thru the motions! Dining was the usual only the beef was just average. No taste, no texture. "Just going through the motions". I cannot tell you HOW many times we have seen that singer who imitates Celine Dion, but she was just average. There were 2 comedians who were good, but the others were flat. The ice skaters were FABULOUS! Our dining waiter, Malachi, and his assistant waiter Mr. Thomas were GREAT! Their section manager Carmen was also friendly and visited our table almost every night. VERY good. The reason that we took this cruise was the ports. We had not been to Lisbon, Gibraltar or Toulon, and these were nice ports and tours. The other ports we had visited, and we enjoyed them too. Other CC members have said that the ship looked old.........it DOES. It goes into dry dock next year and will be updated. Sad to see the shape of this ship today versus 7 years ago! Read Less
Sail Date September 2017
First, Southampton is fabulous for the easy of embarkation! Great job!!! So easy. We boarded early and it was about 8 GBP (pounds) fare from Southampton Central Station to the ship. Easy to get on and reacquaint ourselves with Indy. We had ... Read More
First, Southampton is fabulous for the easy of embarkation! Great job!!! So easy. We boarded early and it was about 8 GBP (pounds) fare from Southampton Central Station to the ship. Easy to get on and reacquaint ourselves with Indy. We had an inside cabin overlooking the Royal Promenade which saved us hundreds off the original balcony room that we had. Guest Relations was FANTASTIC! They teased us (and vice versa) with their Unicorn (the mascot who has her own crew badge) and our Petunia (a hippopotamus) and Eeyore (a donkey). Our waiter was the ultimate GREAT buddy every evening. Malachi and Mr. Thomas (the back waiter) were Fantastic. Now - -for the grim news. WHERE was our Captain?? Absent without leave??? We NEVER saw him except for the mandated appearance (Captain's Corner and photo night). Marc the Cruise Director???Toooooo busy to talk with us mortals! Almost EVERY RCI ship that we've been on has either the CD or Captain visit the lounges, walk the ship or just say "hi" but NOT these two! The entertainment was quite good. The Ice Shows were utterly fantastic and scared many of us old cruisers. Wonderful Talent and we THANK THEM for sharing their talent with us. The stand up comedian was hilarious. The rest - - we've seen. We have been to most of the ports before and had our own tour of Fatima with a private vendor. ONE OF THE BEST TOURS OF OUR LIFE! Many of the crew on the ship were "just going through the motions". There was very little spontaneity. While on this cruise we asked ourselves "after almost 300 nights with RCI, is THIS the best that they can provide??" Just so-so, check the box, and say that the job is done. I've seen other reviews, many from early cruisers, and I am VERY glad to see that they loved the ship, but for experienced cruisers - - - "Eh?". Read Less
Sail Date September 2017
Ticked all the boxes including free drinks package when booking. Not enough daytime lectures/talks (Lady who delivered talks on pop stars had a poor delivery style). There were a number of quizzes but the venues got so full that it ... Read More
Ticked all the boxes including free drinks package when booking. Not enough daytime lectures/talks (Lady who delivered talks on pop stars had a poor delivery style). There were a number of quizzes but the venues got so full that it was very difficult to find seats. Great service by restaurant and bar staff who, for me, went out of their way to be pleasant and helpful. Some good entertainment - ?ice Skating and cast shows (Grease for example) were excellent, but too many comedians? It needed more variety. Health and fitness talks were merely a 'front' for hooking you in to buy their products. Once you are aware of this then you can deal with it - but it can be a hard sell and when you reject their first attempt, they try keep going with alternatives. Beware! 4,000 passengers seemed to mean that it was always full in all the public areas. Overall, good weather in Med in autumn and a reasonable experience made it worthwhile. Read Less
Sail Date September 2017
This is our 10th Cruise, predominantly on RCL and Celebrity, but we have done Princess and P&O. as well. Went with friends who wanted to take lots of luggage, hence we chose a Southampton Sailing, to be honest, to Ports we had mostly ... Read More
This is our 10th Cruise, predominantly on RCL and Celebrity, but we have done Princess and P&O. as well. Went with friends who wanted to take lots of luggage, hence we chose a Southampton Sailing, to be honest, to Ports we had mostly done before. So a little apprehensive, we love the standard of Celebrity so a lot to live up to. Firstly embarkation was quick, although it was after two when the Eavesway coach got us there. We had a Balcony cabin on Deck 6 which was good, plenty of space and a decent balcony, clean and tidy. The Ship is ready for its re-fit next year and the wear and tear is staring to show, it won't spoil your Cruise but you can see it needs refreshing in places. The worst part about a Southampton sailing, especially in October is the Bay of Biscay, which was quite choppy on the way out, making us all feel a little queezy and too cold to sunbathe, so we felt the first couple of days were a little wasted, same coming home. DINING: We were in the queue for My Time Dining which is ideal but we were given a 8.30 Set Dining. We asked to change to MTD but we were told there was a long waiting list so chose to go for a 6pm Sitting. This is the first time we have had a set sitting and it dictates your day. 8.30pm is too late and 6pm too early, especially if your have been out on a trip all day. The food was very good, although the portions can be a little small at times, 4 Breaded Mushrooms as a starter on the last night was a joke. As the two weeks went on less and less people used the Dining Room, either they wanted a greater choice, larger portions or the flexibility to dine when they wanted, hence they ended up in the Windjammer, which did have excellent food all the time. We ate in Chops Grille one night, the portions were huge, the Steak was amazing, we were so full after this meal, well worth the extra money. I suggest you insist on MTD when you book, that way you can please yourself when you eat. ENTERTAINMENT Outstanding Cruise Director Mark and his team, outstanding shows from the Singers and Dancers and great acts throughout. A number of Comedians, a Ventriloquist, an outstanding Hypnotist and the "Grease" Show was amazing. Would be hard to beat the standard of entertainment on any Ship. The shows were 7 and 9 most night but you needed to be an half hour early for the 9pm show as it filled up to capacity. The ICE Shows were also extremely good. Only complaint may be that if you have done INDY before then you will have probably seen the main shows and the ICE Show before. But overall excellent. The "Love and Marriage " Game Show was memorable, even the Cruise Director said he had not experienced anything like that before, so funny, but a little naughty, least said !! Daytime activities were ok, we were a little disappointed they had de-commissioned the Golf Simulator as we are keen Golfers and was looking forward to using this. The Parties on the promenade were excellent, great fun singing along and dancing to the Cruise entertainment team, they worked really hard. PORTS. Malaga and Cartagena, just walked ashore, both lovely places to look round. Rome- 1.5 hours on the Coach to Rome, then had 5 hours free time, worked well as we had done Rome before, so we could wander where we wanted this time. Livorno, just did a Wine Tasting trip in the afternoon, very nice, and lots of Wine. Provence- went to Cassis, lovely fishing village, and on route the Bus goes up the mountain, spectacular views and amazing photos at the top. Gibraltar and Lisbon, both are easy to walk in and look around. DRESS CODE/PEOPLE The Cruise was just into the new School term so very few children on board, the demographic was mainly over 60, a lot of Wheelchairs and motorised chairs but it was still a good atmosphere. The majority of people dressed smart for Dinner in the Dining Room and surprisingly for the Formal nights which we always enjoy. Maybe in summer with a 1000 kids on board it would be different ! Overall, as regular Celebrity Cruisers, we really couldnt find much fault with "Indy", the staff were outstanding, the entertainment was excellent, main Dining Room food could have been a bit more varied and bigger portions but we always had enough, and the sun shone (once out of Biscay), just a cracking Cruise ! Read Less
Sail Date September 2017
it had been over 4 years since i last cruised with RC and over 5 with the Inde who is due for a refit later this year, apart a few bits of wear and tear the ship still looked good. the independence is popular with both guests and crew ... Read More
it had been over 4 years since i last cruised with RC and over 5 with the Inde who is due for a refit later this year, apart a few bits of wear and tear the ship still looked good. the independence is popular with both guests and crew and feels like a happy ship. the cabin, we had a balcony which puts most other popular lines to shame, bigger balcony, more room inside and in the bathroom and very well laid out the food was better than i remember and better than ncl, princess, holland & america, celebrity,and a lot better than P&O the entertainment, the shows were very good - a couple were not my cup of tea but were good and only one was a bit poor, the day time activities were a good variety and the quizzes were a lot better than other cruise lines i have used the staff were excellent and overall the best i have cruised with, RC i had forgotten how good you are or have you improved ? it wasn't all perfect, a couple of evening meals were disappointing and IF you have to play music in the gym and windjammer restaurant do you have to play it that loud and if you do then why play kids music to an audience whose average age is around 50 not 20 ???? shore excursions are not cheap, i tend to do my own thing but i had a lot of on board credit to use so i had 3 excursions - 2 were very good and one was poor - wine tasting, only 3 wines and only very small measures - i wonder why they didn't sell much wine ?? Read Less
Sail Date September 2017
We have cruised with Royal Caribbean before and found them to be of good quality and good value. Not this time. Prices have gone up and standards have gone down dramatically. The main restaurant where food has always been good now ... Read More
We have cruised with Royal Caribbean before and found them to be of good quality and good value. Not this time. Prices have gone up and standards have gone down dramatically. The main restaurant where food has always been good now resembles school dinners with such delicacies as mince and onions making an unwelcome appearance. I ordered scallops au gratin. The scallop had been diced into tiny cubes and served in an escargot dish, I suspect so that you had a chance of finding the minuscule pieces in the dimples designed for snails. I ordered spiced prawns, it arrived, there were two prawns and one half of a lobster tail. This was supposed to be a main course it would have been inadequate as an appetiser. Whilst I appreciate that not everyone likes formal dining there were however people arriving for dinner dressed in shorts, vests and football shirts. This was not challenged by staff. The unlimited drinks package is not all it seems, I’ve never seen so many drunk people, on going for breakfast at 9.00 am one morning we had to report vomit in the lift it had clearly been there for some time. Excursions have always been pricey however we opted for the Florence by train trip priced at $63. We were advised we would be in a private carriage with charging points etc. We were on the public train from Livorno, no private carriage. The only reason we got seats was that we were first on. By the first stop we were inundated with people and luggage in our ‘private’ carriage. This would have cost about €10 had we booked ourselves. It was a complete rip off. Cabin staff and dining room staff are without exception superb, sadly the same can’t be said for those working in guest services and future cruises. We found them to be both rude and dismissive. when we were charged twice for an excursion and questioned it the person who dealt with us was woeful. He waved us away from his desk when the questions became too difficult. The ship itself is shabby, I understand that the refit deals only with public areas and not staterooms. Simple things like missing curtain hooks meaning that curtains don’t close properly. This type of issue could be rectified at minimal cost. She needs a bit of TLC. I appreciate this review is largely negative but when paying top price for something and receiving mediocre in return it leaves a bad taste. We will not be using Roya Caribbean again. Read Less
Sail Date September 2017
We arrived into Southampton on the 30th September 2017 and getting on the ship was easy and very efficient. To get off the ship was just as easy as well. The ship was massive with so much to do. From Football, quizzes, movies under the ... Read More
We arrived into Southampton on the 30th September 2017 and getting on the ship was easy and very efficient. To get off the ship was just as easy as well. The ship was massive with so much to do. From Football, quizzes, movies under the stars, bands and shows and so much more. The cabin was fairly small but very clean and our cabin attendant was excellent. Well done Maruke. The food was superb with so many choices. The only downside sometimes the food could of been a little warmer. But we can forgive that as there is so many people to cater for. Windjammer & Jade got crowded at times. The main dining room was quiet at times. Johnny Rockets was superb and burgers were amazing and so were the milkshakes. There are loads to do if you want to do it. One of my favourites was the map quiz in the Schooner Bar on deck 4. Special recognition for service from assistant waiter Raymond in Romeo & Juliet. What a lovely man you are and were so kind to me and my son. We miss you. Also George head waiter of Romeo & Juliet. Miss you George. You were so kind to us as well as your supervisor. Miss you too. We also like to thank Elena in Schooner Bar who was outstanding and looked after us so well. Will miss you a lot. She always got me my favourite grey goose and diet coke. Thank you sweetheart. Got of the ship. Done a couple of excursions. Not too bad. Read Less
Sail Date September 2017
Wanted to experience a bigger ship to thought we would try the Oriana going to,, Spain, Italy, Gibraltar etc. Oriana holds around 2,000 passengers and was the biggest ship we have ever been on. We stayed in Soton the night before and ... Read More
Wanted to experience a bigger ship to thought we would try the Oriana going to,, Spain, Italy, Gibraltar etc. Oriana holds around 2,000 passengers and was the biggest ship we have ever been on. We stayed in Soton the night before and boarded early. One thing I always look for is the entertainment, and I must say I was blown away by the Headliners theatre company, up there with the best I have ever seen on a ship. The theatres were excellent and to be honest the whole ship came to life in the evenings, such as Harlequins bar and the bar the other end of the ship I can't remember what it was called but there were fun quizzes in there. In the day there were a lot of activities going on and it wasn't really our thing. Sea days are great for relaxing but there wasn't too much opportunity of that short of actually sitting in your cabin all day. I did go to the spa for a massage once which was very therapeutic and recommended. For a ship of its size Oriana was very efficient at getting all the passengers and crew off at every port- there aren't really any hold ups. Some lovely places I hadn't visited for 30 yeras. Overall a good experience, I may come back again but perhaps on a shorter cruise with no sea days. Read Less
Sail Date September 2017
We did this as a back to back with the previous Norway cruise. That cruise was with our entire family of 14, so we wanted the extra suite space for entertaining, and did not want to change cabins. This cruise was only for us and was to ... Read More
We did this as a back to back with the previous Norway cruise. That cruise was with our entire family of 14, so we wanted the extra suite space for entertaining, and did not want to change cabins. This cruise was only for us and was to celebrate our 50th anniversary, so we enjoyed the extra pampering that went along with this cabin category. We had been to some of these ports previously and did not take any ship excursions. The weather in Civitiveccia ??? was awful with pouring rain and wind, so we were glad that we had no plans to visit Rome. The staff was wonderful. Everyone from our cabin steward to the cleaners around the ship were friendly and smiling. Luminae restaurant is a wonderful perk with this category. There is a completely different dinner menu that sometimes has unheard of (to us) choices. Be aware that you can ask for and order from the menu in the MDR or combine them. The majority of the passengers were British and this had an impact in two ways that I'll comment on. The outside entertainers were geared to them, naturally, so not great for US guests. At disembarkation it created a traffic nightmare. It seemed like all the Brits were being picked up by a family member or a taxi. Getting off the ship went smoothly. However, keep this in mind and give yourself extra time as you travel on. We had arranged for a car service to bring us to Heathrow. After greeting us as we left the terminal, he had to bring the car from the car park, just across the street. It took him 20 minutes! We consider Celebrity our favorite cruise line. Read Less
Sail Date September 2017
I work in social work which is stressful and booked this cruise after moving to Wales as both husband and myself needed a break after a stressful eighteen months refurbishing house and his chainsaw accident. This cruise was likely to be ... Read More
I work in social work which is stressful and booked this cruise after moving to Wales as both husband and myself needed a break after a stressful eighteen months refurbishing house and his chainsaw accident. This cruise was likely to be the last we will all share together, so we wanted something special. Having sailed with Celebrity previously we were eager to return to "Eclipse" for her trip to the Western Med in September 17. Unfortunately, it did not match my expectations. As the title of my review suggests, standards have definitely slipped since our last cruise with Celebrity in key areas, giving the impression that the company bottom line is more important than keeping its passengers happy. The cabin was clean and well-kept by the stewards as big as anything we've had before with the balcony. However, who designed the hand wash basin with that tap directly over the middle of the sink? You could not wash your face without banging your head on the tap. Not really any issues with soot from the ships funnels, other than a few minor specks. Throughout the ship very annoying, repetitive, voiceless music was heard. We were ashore for less than 16% of the total length of the Cruise, so a lot of the time is spent on deck, "sardined" on sunbeds, or learning to line dance. Security staff were quite engaging and welcoming however - even to the point of addressing passengers by name and welcoming them "home", nice touch. Tour guide on Lanzarote tour arrogant and unhelpful in reference to photo of camel ride - refused to take sterling so lost out on memento having not been advised before that this may be needed to purchase photo. Gibraltar – just Britain with heat! I would give the nightly entertainment a grade of C. The ship’s house band The Spitfires (they also went by another name which I am unable to mention on this forum) were undoubtedly the WORST set of musicians I have ever heard on any cruise ship I have sailed on. They somehow got progressively worse over the 14 days. Once a family we met had to leave poolside at 3.00pm, get off the ship and walk around Lisbon to avoid hearing them! As well as being terrible musicians, their general demeanour and appearance was appalling. The lead singer insisted on wearing a less than flattering toweling dress while singing poolside, which looked as if she just nicked a few of the many towels available poolside and wrapped herself in them. I did like one of the comedians. I think Cee Cee was his name. Although his R rated show should have been an X. I couldn't imagine taking my 18 year old daughter in there. The crockery in the Ocean View buffet is very heavy indeed. You may also be unlucky enough to get a plate that has a protruding ridge on the underside causing your plate to spin every time you try to cut your food. The dining chairs are extremely heavy and virtually impossible to position near to the table without some help from the waiters who I fear will suffer with back problems later! Choice of meals poor throughout the 14 days and root vegetables over this period were limited to carrots potatoes with beans as an addition. Chef must have left turnip, swede, parsnip, beetroot, red and green cabbage, mange tout at Southampton. We couldn't fail to notice that the clientele was different from our previous Celebrity cruises: more tattoos and football shirts. Despite the fantastic ship, it often felt like Butlins-on-the-high-seas, but at fancy prices. Dress rules were not enforced within the for-fee restaurants, particularly Murano, where we celebrated our 10th wedding anniversary. I do not expect to see a man dressed like a UK coach driver sitting in my vicinity when I have made the effort to dress appropriately. Wives please take note: if you make the effort to wear a nice dress, have your hair and nails done, ensure your partner does not look like he is dressed for a visit to a garden centre. And are football shirts really smart casual? I declined the automatic gratuities before sailing planning to do my own. It made no difference. The gratuities were added to my account anyway. A disappointing cruise, and food for thought about booking with Celebrity in the future, particularly if they can't make up their minds about the "formal" evenings: it's quite simple: black tie or not - there is no middle ground. The tag Celebrity use of "Modern Luxury" is sadly no longer the case! Read Less
Sail Date September 2017

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