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1,313 Southampton to Europe - Western Mediterranean Cruise Reviews

Our 2018 Cunard cruise was a short, 3 day trip trying out the Britannia Club restaurant on Queen Victoria, so our last experience of the Britannia restaurant was in 2017 on Queen Mary 2. Having found that experience pretty disappointing ... Read More
Our 2018 Cunard cruise was a short, 3 day trip trying out the Britannia Club restaurant on Queen Victoria, so our last experience of the Britannia restaurant was in 2017 on Queen Mary 2. Having found that experience pretty disappointing (see my review on here), I was hopeful that the improvements suggested by our Club dining last year might have also worked their way into the main restaurant. I am very pleased to say that was the case! Cunard has re-worked the menus fleet-wide since 2017 and I found the choices far more inspiring than 2 years ago, often having trouble deciding what to order because so many of the choices appealed, particularly the main courses. There are 8 main course options, of which two are always fish or seafood-based and 2 vegetarian. Lamb was featured far more prominently than on previous cruises and poultry offered across the fortnight included turkey (twice), goose, squab pigeon, guinea fowl, partridge and of course chicken. Fish mains included salmon several times, sea bream, sea bass, barramundi, cod, plaice, scallops (twice), langoustine risotto, crab cannelloni (divine), mac & cheese with king prawns, lemon sole, lobster tail and Goan seafood curry. The starters, soups and salads are under a single heading on the menu but you can order what you like. It was good to see that the excellent consommés are still offered on many evenings. The dessert range had also had a make-over and I was delighted that souffles were offered on 4 nights (chocolate soufflé twice, pistachio and my all-time favourite Cunard pudding, lemon vanilla soufflé with limoncello sauce). In all, there were six desserts, including a low sugar option, an ice cream selection and the spa dessert, as well as cheese. We often asked for one of the ice cream choices to accompany our chosen pudding and Shailendra, our fantastic waiter, was happy to arrange that. He was able supported by Abner - both these gentlemen couldn’t do enough for us and they really helped to make our dining experience memorable. Shailendra was especially helpful to my partner who likes his food to be on the plainer side - he often asked for the vegetables from one dish to be served with the meat or fish from another one. We were given a copy of all of the menus on the penultimate evening. Our sommelier, Marko, was one of the best we’ve had on Cunard and was excellent at anticipating our requests. We were on a table for two on deck two of the restaurant - two lovely Australian ladies on the adjacent table provided great company. As usual, we had chosen second sitting - this trip was notable for the fact that a large area in the centre of the restaurant remained completely empty throughout the two weeks - Shailendra explained this was because so many people had asked to switch from late to early sitting. As a consequence, whilst second sitting was quite leisurely, first sitting was apparently frenetic with extra people squeezed onto tables set for six and eight. We went to the Commodore Club for pre-dinner drinks pretty much every evening and were very surprised by how quiet it was compared to previous cruises: we almost invariably had a window table and whereas the CC is often standing room only from about 7.30 until second sitting, there was always space to sit somewhere. I discovered my new favourite cocktail - “The Commodore’s Cure”, inspired by Sir James Bisset. It’s made with Pol Roger champagne and unfortunately for our onboard accounts, was something like $24 plus the 15% gratuity! Hot canapés were served each evening around 7.45 and consisted of two meat, two fish and two vegetarian offerings. We had dinner in the Verandah one evening - we enjoyed the meal very much and the portions were huge. I ordered the Rhug estate lamb cutlets which I enjoyed but the waiter and restaurant manger insisted that I would not be charged for my meal because they said there was too much fat on the cutlets and not enough meat. I said I was very happy to pay because I didn’t think there was a problem with them - however, I appreciated the gracious gesture which seemed to sum up the overall attitude of the crew we encountered. We didn’t go to the evening shows because generally they aren’t our thing, but I went on my own to “The Flyboys” - they perform mostly modern songs in the big band/swing style, with a touch of humour. I thought they were a breath of fresh air and really enjoyed their performance. During sea days, we both enjoyed classical guitarist Ben Kearsley’s concerts in the Queens Room - Cunard really excels at live music and cocktail pianist Lisa Harman in the Commodore Club was another highlight. Aside from Ben’s concerts, we mostly read, enjoyed the outside decks or watched the waves on sea days - there was a big programme of Cunard “Insights” lectures but again they didn’t appeal to us. We had afternoon tea in the Queens Room 3 times - it’s just a nice thing to do with the tables laid and musical accompaniment and most days we had coffee sitting at the bar in the Chart Room - the bar tenders there were excellent and got to know our preferences quickly. Cabin-wise, it was exactly what we were expecting - a few knocks around the edges after more than 10 years of service but kept very clean by Francis, who efficiently dealt with our requests: we asked if firmer pillows could be provided and for the underbed drawers to be cleared of their contents of spare duvets. We used the ship’s laundry a couple of times - our clothes came back beautifully pressed and it really was worth the money (I got the Diamond World Club member discount after we had spent our onboard credit). The voyage navigation channel was pitiful - far less useful and interesting detail than on either QM2 or QE and it stopped working altogether for about 24 hours when the ship’s call to Barcelona was cancelled due to the ongoing independence protests there. Fortunately, Cunard substituted Valencia instead and having not been there, we spent an enjoyable few hours in the old town - shuttles were laid on for this purpose. A port guide was also provided and Cunard even managed to arrange some tours at very short notice, so I thought the situation was handled very well. On a related point, I did appreciate that all of the port guides for the cruise were available in our cabin on embarkation - a thoughtful touch. Were there any negatives about this cruise? Not really - the internet was very slow, but to be honest, I just used it for checking emails and a bit of news browsing (normally I avoid news whilst I’m away but I wanted to know whether the UK was still going to be in the EU by the time we landed in Gibraltar...) It was also a bit irritating that the senior officers’ party seems well and truly relegated to the mornings on one of the final sea days (I don’t want cocktails at 11.15). All the cocktail parties are now much shorter than they used to be: the welcome aboard ones are just 30 minutes and the World Club and senior officers’ parties 45 minutes. We only went to the World Club party this time - we had a souvenir photo taken as I have been celebrating a significant birthday this year. I purchased future cruise deposits whilst on board, so look forward to booking a further trip for 2020 - I hope Cunard keeps up the improved standards we saw this time. If you made it this far, thanks for reading and I hope you found it useful! 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Sail Date October 2019
As a retired London travel agent I researched this cruise ship and knew the food would be very good. We booked 6.30 pm in Main Dining Room. Only went for first night as awful. Requested table for two for 50th anniversary. Put on ... Read More
As a retired London travel agent I researched this cruise ship and knew the food would be very good. We booked 6.30 pm in Main Dining Room. Only went for first night as awful. Requested table for two for 50th anniversary. Put on table for six but with just four people on it. The noise from our floor and the one immediately above which was a sort of mezzanine floor was appalling. The acoustics were the worst my partner has ever experienced and he is a sound expert. He states that noise from the two restaurants was reverberating on the roof and you could not speak to the person seated next door. He said there was reflective sheeting making it worse and that there needs to be acoustic tiling on the ceiling. Our two companions opposite had to try lip reading. The man had hearing problems anyway so made it worse. The food was well below anything I have eaten on a ship. Prawns thrown on some lettuce and sauce from someone else that I could not hear. It got tossed on. The prawns had tails on and were then covered in sauce. You could not eat it without removing the prawns one by one and cutting them up. There were small sharp bones in the chicken which was badly presented, apples in pie not cooked. Waiters all over the place. Seemed confused. The chairs were very heavy like old fashioned lounge chairs and you could not move them in and out once seated. They were too low. One Head Waiter I met from another restaurant onboard agreed with the seating problem. Lighting also bad. No good points at all. Avoid. In total contrast The Oceanview Buffet Restaurant was the total reverse. Excellent food and friendly staff. Good seating. Lunches were busiest from what I observed. I saw a turkey being carried by two men which was about the size of a pig and a beef joint that would have fed the ship. Gob smacking trifles and cakes. Cannot recommend highly enough. Even if you did not like what you saw there was a food station that cooked you steak, chicken breasts or pork chops on a griddle while you waited. Look at this restaurant on the various utubes. We had breakfast here as late arriving and most others had stopped serving. Again excellent. Had all meals here. Did not try speciality restaurants but heard good reports. Except one man staying in a suite and able to eat in Luminaire restaurant stated that they were trying to be too clever with the food and he preferred the buffet. Nothing in the buffet area was too much trouble and people chatted to each other. Dining rating solely on Oceanview experience. We only saw one show as we had travelled for a complete rest after a hectic year. The show was spectacular. Aerialists and huge animals made from what looks like silk. This might be on Utube. Unsure. Probably one of the best shows I have seen. Room service was excellent and food good. They even rang to see if it had arrived and what you thought of it. I would have liked some chairs along the side of the open decks rather than just at both ends. It was all loungers about three rows deep. Getting on and off them is not easy and you do not always want to lay down. Felt seats generally were always too low for most of the target market. A lot need reupholstering. This seems a general problem with cruises. Even though there are a few fixable things I enjoyed this cruise enormously. Friendly helpful crew, excellent buffet food. I will travel again. Read Less
Sail Date October 2019
From start to finish the process of booking our cruise was great. This was our first cruise and so I didnt know what to expect. Prior to the crusie date my husband booked a VIP package online which included internet, Priority ... Read More
From start to finish the process of booking our cruise was great. This was our first cruise and so I didnt know what to expect. Prior to the crusie date my husband booked a VIP package online which included internet, Priority Embarkation and disembarkation (cases off first) inside tours, wine and food pairing, laundry amongst other things. Unfotunately this package (Just under $500) didnt turn out to be be all it should have. We did not recieve priority embarkation or disembarkation. And to add to it all our cases were infact last to come off the ship as the staff did not recognise the luggage label we had been given. We were told they had never seen one like it before and knew nothing about it. It had no number just premium pass on it. The staff were very helpful in trying to locate our luggage amongst the hundreds of other cases coming off the ship. We were initally charged for our laundry too, but the amazing Guest relations sorted that for us. That aside our crusie was amazing. From the food, the service, the ports, the other passengers and staff it was perfect. We are looking forward to booking our next cruise and hopefully it wont be long till we are sailing again. Our cabin assistant David was amazing, always on hand if we needed and answered any questions we had, on the one occasion he wasnt sure about an answer he looked into it and got back to us . We dined in all but two of the restaurants. The staff in Le petit chef were attentive and very knowledgable. The whole experience along with the food was incredible. We would like to particulary recognise from Blu Miriam, Gavish and Arun and our sommilier whose name unfortunatley I didnt get, but she was amazing as they all brilliant. The couldnt do enough for us. Arun and Gavish had lots of interesting stories to tell us too while they were serving us and other customers. Nothing was too much trouble and they helped us make decisions on our food choices as there were so many wonderful options. They really are a credit to the Celebrity crew. In the Sky lounge we were welcomed from day 1 by our amazing bartenders but I would like to mention in particular Viacheslav, who was so friendly and helpful with our cocktail choices, my husband asked him to suprise him and found him the perfect drink. He also mixed me perfect mojhitos, and Pina coladas. Octav who was on his first contract with celebrity was also doing and incredible job. And my heart went out to one of the female waitressess/bartenders whos name I didnt get, but she had a couple of very rude and impatient customers within minutes of each other, which she dealt with very calmly and professionally. I work in the same type of business and I know how difficult it can be addressing rude customers. I watched on in amazement at the rudeness, whlle she conducted her job perfectly, I even told her she was doing a great job. We attended a couple of very inciteful lectures and learnt a whole lot of new and interesting things. my husband and I had a couples massage on the first day at sea in Canyon Spa, my lovely masseur Tuily knew exactly the right pressure and it truly was a blissful experience, so much so that I booked a hot stone massage with her the following week. This time just for myself but again a blissful experience. thank you. We met some new friends and learnt a lot from chatting with other passengers. Truly an amazing experience and cant wait to do it again very soon. All the staff were amazing but a special Thank You once again to: Viacheslav & Octav (Sky Lounge) Gavish, Arun, Miriam, & Our sommlier in Blu, Tuily and Jean (Canyon Spa) and David our cabin attendant. Read Less
Sail Date October 2019
My wife and I have just returned from a relaxing 10 day cruise aboard the Silhouette, we are maiden cruisers with Celebrity, having previously cruised with Princess and Cunard and this was our first cruise without our daughter, who we ... Read More
My wife and I have just returned from a relaxing 10 day cruise aboard the Silhouette, we are maiden cruisers with Celebrity, having previously cruised with Princess and Cunard and this was our first cruise without our daughter, who we packed off to University only 4 days beforehand. Embarkation in Southampton was very smooth and relaxing as we choose to spend the night before in a hotel to save on the stress of braving the M25 morning traffic. The shore staff were very efficient and made us feel very welcome. Due to the turn around of passengers on the ship, we had to wait a couple of hours for the staterooms to be ready but the bars were open and the time passed quickly. Our state room (deck 7, starboard, balcony cabin) was very spacious, a minor grumble would be a lack of coat hangers but on the whole we were very pleased with it. Dressing gowns were provided and it was nice to have a large shower cubicle for a change. All the way through the cruise our cleaner was brilliant, knowing our names from the 1st time he spoke to us and always happy to see us. He could not have been more helpful. The only other negative regarding the accommodation would be that there was no access to an iron, which we found strange considering the evening attire tended to be smart casual so obviously shirts and dresses were the order of the day more often than not. The main focal point of the ship, the atrium was a little bit dated and it seemed that the glass elevators were the highlight of the area instead of the staircases and splendour that you would normally associate with it, although the ship is going in for a refit in February so I would guess this is one area that may look very different after that. The entertainment team, led by Bethany, were the best we have ever come across on any ship we have cruised on, the talent of the singers and dancers was truly exceptional and the shows were top draw. The Celebrity Band were brilliant and the general entertainment around the ship during the day and evening were also top draw. We attended a Q&A with some of the performers and it was quite eye opening to see how the shows came together and the lengths they had to go to just to become an entertainer with celebrity. There was always plenty to do around the ship, plenty of quizzes, art auctions and lectures etc... to keep you busy during the sea days. The indoor pool was very nice and both outdoor pools were also lovely to spend time around (just a shame they weren't a touch longer). We didn't use the gym or Sauna but both looked very good if that's what you were into. The spa area was well equit but from conversations with other guests, it was a bit pricey. The casino area was very good but never overly busy, even in peak times, this tended to be the bar to go to if you wanted to catch up on the world sports news. The ship had plenty of bars to choose from and we really enjoyed the service and quality of the drinks in the World Class Bar every evening. There were plenty of cocktails to choose from at every bar and all the staff were equally as good at making what you wanted. Be careful though as the classic drink package did not include all the drinks (up to $11) and even the premium package had a couple of drinks not included in it (up to $18). A slight grumble with the bars was that there never seemed to be enough seating available in the evenings and getting a drink could sometimes be challenging. During the sea days, the lack of seating was more evident around the bar areas, although the seats that were provided were very comfy, which was probably why people tended not to vacate them once sat down! There were plenty of well stocked shops, some you could argue were more geared towards the very high end shopper and, as such didn't seem to get to much custom other than the window shoppers. This maybe an area where possibly more seating areas could be gained instead? Dining is probably our most contentious issue, the evening traditional dining was as good as any we have ever had, the food was 1st class but I feel the service from the wine waiter especially, could have been much better. The dress code tended to be smart casual with 2 formal nights, it was good to see so many make an effort on the formal nights with tuxedo’s a plenty as, the smart casual nights were interpreted very differently by guests, more so the gentleman, some going for a suit, others going for the jeans and shirt and some slightly less fancy in t shirts. Our issues though were with Breakfast and Lunch in the Ocean View Café. There just was not enough seating for the amount of guests on the ship and it became quite a chore to find a seat, quite often meaning you had to eat in relays in order to keep your table, which was not a nice experience. To guarantee a table you would need to go to breakfast before 8am or after 10am and the same for lunch, again you needed to get there for 12pm or after 3pm. Obviously between 8am-10am are always going to be busy, but when there is 2800 on the ship and only 680 seats in the café you can see the problem. That said, the quality of the food was brilliant and it never seemed to run out, although my wife would have loved to see a bit more shrimp and prawns during lunch. The drink service during lunch was also a bit ‘hit and miss’ but this was probably due to the shear volume of guests in the café at peak times. The waiters/waitresses didn’t seem to just do an area and tended to float around everywhere, meaning that some times nobody asked if you would like a drink and other times 3 different waiters/waitresses would ask, but to be honest the quality of the food more than made up for this. My wife turned 21 (again Read Less
Sail Date October 2019
This is our second cruise with Celebrity. and certainly not the last. We got an "upgrade" , which we didn't want (a better category, but a worse location, so there were some problems on our first day, until we got our ... Read More
This is our second cruise with Celebrity. and certainly not the last. We got an "upgrade" , which we didn't want (a better category, but a worse location, so there were some problems on our first day, until we got our original room back. They did give us a free meal in Moreno as a compensation (which was amazing) for being homeless until almost 7pm. The service was great everywhere, and food was between very good to excellent. We didn't get to see all the shows, but loved the ones of the ship's dancers, singers and acrobats much more than most of the guest shows. (there were some very good guest shows, however...) The ports were quite good, and since we really love sea days, it was nice to have so many of them (one of the reasons we chose this cruise). The house band ("Trust me Jack") seemed to have a very limited repertoire, and that's a shame, since when someone asked them a song they don't usually play - they did it wonderfully. The rest of the bands were also very good, and not as monotonous... It could be nice, however, if there was a larger variety of music types (Calssic, Jazz and more) and not only 60's-70's-80's pop music. Read Less
Sail Date October 2019
This is the second time we have sailed on Celebrity Silhouette and our 15th Celebrity cruise altogether. As usual the service food, entertainment etc. were excellent. We had a wonderful stateroom attendant John and our waiter Wilfrid, ... Read More
This is the second time we have sailed on Celebrity Silhouette and our 15th Celebrity cruise altogether. As usual the service food, entertainment etc. were excellent. We had a wonderful stateroom attendant John and our waiter Wilfrid, assistant waiter Nitin and sommelier Alex looked after us extremely well and were very knowledgeable regarding menus and wines. We always chose late dining at 8.30pm as we prefer to go to the show before our evening meal. We were seated on Deck 3 in the main dining room which we love as we prefer to have the same table with the same waiting staff each evening. The evening meals were excellent, well cooked and always hot. Our only concern is that, having cruised with Celebrity many times, we feel that the evening dessert menu should be regularly changed.The food in the Oceanview is so varied you cannot manage to try everything and the desserts are extraordinary. Our stateroom was very clean as was the bathroom. Our bathroom toiletries were always replenished. The ship is due an upgrade in January which it is in need of as the décor and carpets are now looking unfashionable due to the colour schemes. The evening entertainment that we went to in the theatre was good as were the guest speakers throughout the day. Our Cruise Director Bethany was excellent. The only gripe we have is that so much of the armchair seating has disappeared from the balconies overlooking the Grand Foyer and from the Passport Bar on that level so, when entertainment is taking place in this venue you are very lucky if you can find somewhere to sit. Mostly we had to stand and watch. However, we will always book cruises with Celebrity as we have never had a bad one, and already have reservations for 2 cruises from Cape Liberty in May next year and another future cruise booked for 2021. Read Less
Sail Date September 2019
Embarkation at Southampton was quick & efficient, cabin was fine though a little minimalist in its decor.Our cabin steward, Anand, was excellent and we thanked him very much for his work and his friendliness. Dining: We generally ... Read More
Embarkation at Southampton was quick & efficient, cabin was fine though a little minimalist in its decor.Our cabin steward, Anand, was excellent and we thanked him very much for his work and his friendliness. Dining: We generally ate in the MDR as the Oceanview Cafe was like a ferry with good food options but chaos trying to move around the serving isles and finding a table... One fellow passenger referred to the Cafe as "...a bunfight.." The food in the MDR was good overall and our servers - Jobita and Pavel, were very good, friendly and efficient. The Aqua Spa Cafe was a nice touch though it wasn't clear exactly what was included and what we had to pay for, also the staff there were fairly miserable.... We ate in Murano twice and Tuscan Grille once, the food was good BUT not worth the extra $50 per head extra on top of what we'd already paid for the MDR. The menus are limited in each restaurant. I also did a galley tour whilst on a sea day and that was good but ended up as a selling exercise :( Three sea days on the trot is not much fun when the sea was rough and we couldn't wait to get off at Sao Miguel. All the port days were very enjoyable as were the two excursions we did - Sao Miguel - Crater Lakes and Teide National Park, Tenerife. In general the crew and especially the officers we saw around the ship were quite offish and made little or no attempt to even say "Hello", this we found very odd and rude and not like other cruise lines we've used; perhaps some customer service training would be a good idea? So they remember why we're all here on the ship. Other niggles were : $4.50 for a small bottle of water!!! $10 for port shuttle buses and why are coffees/teas not included free with a meal, especially in the speciality dining rooms? We didn't once order a coffee after a meal as we knew we'd have to pay extra for them. This is poor and again unlike other "premium" cruise lines. Entertainment: OMG, I don't think we managed to last more that 10 minutes at any event we went too, it was somewhat Butlins like and not for us; and judging by the empty seats then not for others either! The cruise director was too loud & over the top with her 10:00 am announcements and general chat so much so that I'd turn our cabin TV up so we'd not have to listen. So, overall it was a mixed cruise experience and we're unlikely to use Celebrity again. Shame, as we'd heard good things about them. They may think they're a luxury/premium cruise line but the level of service is the first thing you'd notice. Read Less
Sail Date September 2019
We chose this cruise for the itinerary as we had cruised in the Mediterranean previously and wanted to see somewhere different. We stayed in the Blue Keys Hotel in Southampton which was really lovely, we had an excellent meal there. I ... Read More
We chose this cruise for the itinerary as we had cruised in the Mediterranean previously and wanted to see somewhere different. We stayed in the Blue Keys Hotel in Southampton which was really lovely, we had an excellent meal there. I would recommend as it approximately 10 minutes from the port. Embarkation went very smoothly, no queueing. While the ship was lovely there was less to do on board compared to the Jewel of the Seas which had a rock climbing wall, pool table, mini golf and a sports court, also there was more entertainment in the various bars and certainly more seating. We felt that the ship was very crowded, we were on the second sitting in the Cuvee MDR and having finished our meal we found it almost impossible to find a seat to enjoy the entertainment in the Passport bar. We would then have to trawl the bars looking for seats. On the last silent disco evening we had to pull stools from the Casino in order to sit down. There were 2 couples in our party and having spent almost €10,000 (this included flights and hotel stay in Southampton) between us we felt this was not good enough. There was a similar situation in the Ocean View at breakfast and lunch which felt chaotic at times and also in Cafe al Bacio, a beautiful space but with not enough seating. We found this very frustrating. Another issue was the fact that they ran out of drinks several times, we felt having spent a fair amount of money on the classic drinks package that this was unacceptable. When we went to customer services to complain we were told that the Beverage Manager was too busy to come and talk to us, which was very bad form indeed. We had already complained to the bar staff but the buck stops with the Beverage Manager. There should have been more space between the sunbeds, they were so cramped which would be ok if you knew the person on the sunbed beside you but way to close for comfort if you didn’t!! I have to give full credit to the staff and crew they were all excellent, so professional and friendly. Overall we had a good time but Celebrity really need to sort out these issues and give customers what they have paid for. Read Less
Sail Date September 2019
This was our third cruise on Silhouette and took us to the Azores Madieira Tenerife and Lisbon.We thought the food and service were excellent. Our main grumble is the same as previous reviews in that there are too many passengers on board ... Read More
This was our third cruise on Silhouette and took us to the Azores Madieira Tenerife and Lisbon.We thought the food and service were excellent. Our main grumble is the same as previous reviews in that there are too many passengers on board when the ship is not in sunny climates. On the way to the Azores we had to vere a different course to what was planned due to the remnants of a Carribbean ,this meant the weather was not good enough to sit outside with the result everyone was in public rooms . There was no spare seats anywhere and obtaining a table in the Ocean view dining area was very difficult.Because of this we chose to have several lunches in the grand dining room whi Ch proved to suit us better. Another problem with the overcrowding was when we had our boat drill in the theatre it was impossible to exit due to so many people waiting for lifts.Celebrity class there ships as luxury ,in luxury I do not expect to have these problems and yet they are still going to add more new cabins in the upcoming refit. Mont seems to be the main thought in Celebrity's motives. Read Less
Sail Date September 2019
Food was inconsistent We had cold rib eye steaks Tough/ undercooked duck Semi frozen French toast Cold Lobster Been on the Celebrity Eclipse many times. Never had a problem. Also drinks package "classic" ... Read More
Food was inconsistent We had cold rib eye steaks Tough/ undercooked duck Semi frozen French toast Cold Lobster Been on the Celebrity Eclipse many times. Never had a problem. Also drinks package "classic" would not let us have sparkling water only Soda water BUT In the bar a double Henessy brandy no problem. Staff generally were brilliant let down by poor chef. The ship sailed through Bay of Biscay and withstood terrible weather. The Captain re routed on the way out to avoid bad weather. Captain George was very good when he gave 45 minute address. Entertainment was not bad but the Phil Collins Tribute was poor and we walked. Michelle Monro talks were all excellent . She gave emotional address every one of 4 lectures we went to. DNA talks by visiting Dr.Gary on board about Amanda knox and an american footballer O.J.Simpson were also very good Shifting of deck furniture at 3.30 am above us deck 11 was not welcome. Room service for breakfast on last day was not available. Blu opened at 6.30 am and we had to disembark at 7.00am . Not good. Read Less
Sail Date September 2019
We were recommended Celebrity by our TA who said once we had used them we would never go back to other cruise lines. The check in was very good and we were on board by 11am in good time for lunch, but our first impression of the ship was ... Read More
We were recommended Celebrity by our TA who said once we had used them we would never go back to other cruise lines. The check in was very good and we were on board by 11am in good time for lunch, but our first impression of the ship was dull and drab. The general look was brown and beige with seating that would not look out of place in a nursing home. but I will go in more detail later. The food in the buffet was very good and the service for drinks was quite quick, there is enough seating in the buffet and the staff were good and always happy to have a chat. We ate most of our evening meals in the MDR and found the food to be of good quality and with a good range of choice but they do seem to have a thing for mashed potato. the service was quick but a little strange. We were on a table for 10 (though it should have been 2) my wife sitting next to me was always served first followed by the other ladies on the table and then the men were served with me last, this meant that my wife had almost finished her course by the time I had got mine served. I know its manners to serve the ladies first but I did think we were in the age of equality. There was no issues with the drinks though at all times even in the bars they need both of your cards when you are on a package and yet other lined seem to cope with only one, it is pretty obvious when you are together and not getting drinks for a third party, but I guess rules are rules. we were very disappointed with the entertainment on many levels, firstly the theatre shows; the Jersey Boys tribute on the first night was very good but things went down hill from there. On the second night the team did a vocal tribute to the shows, starting with La Mis. and then they got very self indulgent singing songs from shows that no one seemed to have heard of. The stage setting is just a blank black stage with no props and no scenery. We went to the next production show and once again it was a blank stage and just about killed the show, a lot of people were walking out but out of respect we sat through to the end and it was dire. Other acts around the ship (at most 2) were set either in the atrium of the pub style bar on deck 5. The atrium has big nursing home style chairs and a capacity for about 30 people. if you are not in a seat by 6pm then you have to either stand or sit on the floor to see the act. In the bar on deck 5 there is more seating but most of it is well away from where the act is performing, once again the chairs are large high back and they take up a lot of room limiting the availability. Every other ship we have been on (and there are a lot) have an entertainment lounge at the back of the ship to compliment the theatre at the front. On this ship that space is taken up with select dining that does not seem to be used as much as it should.If you like to dance then this is not the ship for you, there are only two spaces; one being the atrium with a very small odd shaped space and the other is the sky lounge with a good floor that goes wasted for much of the time. They advertise a "Ballroom playlist hour" in the sky lounge each evening at 8pm and we went very expectantly. The music was on auto play at background music level and there is no member of staff to organise it. The music is so quiet that you can hear your feet on the floor over the music. Some novice dancers were unsure what dance was playing and it ended up with about four different dances being attempted at the same time. We gave up after that but asked the entertainment manager if they could sort things out but her reply was "we only really do food and if you like dancing you would be better going on P&O) not a good representative for the company. On the day we were to land at the Azores we were informed that we would be 3 hour late but as a sweetener they would show a film, the film was set to run from 12 noon for over 2 hours so the choice was either lunch or film, bit of good organising there. On one night during the evening meal we were approached by the maitre d of the main dining room and asked if we had considered the speciality dining and I explained that we found the cost to be prohibitive. He then offered us the opportunity to experience the "Tuscan Grille" at a reduced price of $25 and we agreed and the meal was booked for 6pm. We were sat in a large empty room just the 2 of us for the first 45 minutes, so not very popular. One of the courses I ordered was a half portion of meat balls in spaghetti, part way through the meal I started choking and my wife pulled a long piece of string (about 2ft / 60cm long) from my throat. The string was quite thick and having been cooked with the spaghetti it was the same colour and indistinguishable from the pasta and could have caused a fatality. My wife called the waiter who took the food to the kitchen and the maitre d and the head chef came to the table to apologise, the food was not replaced and they just served the next course. We did not hear anything else about the incident. On checking my account on the following day I found that we had been overcharged ($30 each I would have expected at least some recompense for the incident ) I then approached the same member of staff who had made the offer and he denied that he had made the offer. I then explained that due to his denial I would now be making a formal complaint via guest services and this would continue via the channels I am now using. Whilst I was reporting the matter he came over with the head of the Tuscan Grille stating that they would resolve the matter. The following day my account had been altered to $25 each, though this is what we had originally agreed it goes a long way short of recompense for the pain and indignity of the whole experience. Finally would I choose Celebrity again? if you had a bad meal in a restaurant would you go again, if you had a bad time in a hotel would you go there again and if you had bad treatment on a ship........ Ill leave you to fill in the space. The last place I need to report on is the Coffee lounge, again it had nursing home chairs and people spent all day there either asleep or reading books. Every one we spoke to called it the nursing home, and don't expect to find the fancy cakes you see on the videos it is mainly danish pastries and muffins. Read Less
Sail Date September 2019
I have travelled Celebrity many times but never have I experienced so much noise. the cabin we were allocated was concierge class cabin 2145 it has a restricted view although a premium price is being charged. the noise from the above ... Read More
I have travelled Celebrity many times but never have I experienced so much noise. the cabin we were allocated was concierge class cabin 2145 it has a restricted view although a premium price is being charged. the noise from the above main café is unbearable day and night 24hours a day, when complaining to the front desk manager a derisory offer of compensation for a completely ruined holiday. all of the ships crew were aware that the noise in the surrounding cabins was a problem. The crew were good with their service, the entertainment cruise director was poor and no where near as good as the previous cruise directors we have seen and met on Celebrity. The ship is due a refit and it needs it as all areas are tired. some of the entertainment was good but I believe one comedian was did four shows in two days. OVER ALL A POOR HOLIDAY CRUISE. Read Less
Sail Date September 2019
Been on several times before but: Usually there are "Free to view" movies on the Television this time we were two thirds through the cruise before they appeared again. Probably owing to many critical comments. Select ... Read More
Been on several times before but: Usually there are "Free to view" movies on the Television this time we were two thirds through the cruise before they appeared again. Probably owing to many critical comments. Select dining is meant to be available for reservations between 1730 and 2130 (I think) in the main dining restaurant but on this cruise reservations were not available between 1800 and 2030. Some of the decisions by the Cruise director (I assume) to host entertainment in the strange venues bewildered most people. Example: A very popular movie or entertainer are placed in Celebrity Central where there are not enough chairs therefore extra chairs are brought in, then more people come in and stand at the back which in my opinion is a disaster waiting to happen. The theatre is free and not used. Excuse from the staff: needed to rig for the next day? Having said all that, the crew for the main part are amazing and nothing is too difficult for them if you ask. Read Less
Sail Date September 2019
Having cruised Celebrity from Southampton for the last 5 years, we chose the September cruise to the Med because of its itinerary, we normally go earlier in the summer. The ship continues to look better than others newly refurbed ... Read More
Having cruised Celebrity from Southampton for the last 5 years, we chose the September cruise to the Med because of its itinerary, we normally go earlier in the summer. The ship continues to look better than others newly refurbed although she is due hers early next year. Food was awesome and we struggled to choose most nights in the MDR. The crew were fantastic! Only gripes I would have was that our 15 yr old son was the only teenager on this cruise so struggled to keep himself entertained as most of the teen activities were cancelled, but he still had a great time. The lawn Grill food was excellent along with the service but left us a tad cold regarding the cost and that the menu didn't have chips to go with a wonderful steak, so ordered a baked potato, only to find that I could have ordered them anyway, why not state this on the menu? Please Celebrity lets stop the Café Bacho becoming a library on sea days!? If folks aren't taking a coffee/tea etc they should be moved on, not be allowed to sit for hours just reading a book! As I say these are gripes, again we had a fantastic cruise, and booked on board for next year on the re-imagined Silhouette 274 days and counting!!! Read Less
Sail Date September 2019
Celebrity remains our favourite line despite cruises on P & O, Cunard and Royal Caribbean. We were booked in a Celebrity Suite but as my wife has mobility problems and really needs a walk in shower( not present in Celebrity Suite) ... Read More
Celebrity remains our favourite line despite cruises on P & O, Cunard and Royal Caribbean. We were booked in a Celebrity Suite but as my wife has mobility problems and really needs a walk in shower( not present in Celebrity Suite) we were lucky to get a last minute cancellation for a Royal Suite at greatly reduced price.The Suite is very similar to a Celebrity Suite but with the walk in shower and a bigger balcony with a Jacuzzi - rather grubby and remained unused. There are Sky Suites with disability features but at the stern end of the ship and in any case were unavailable.Perks included unlimited specialty restaurants ( became useful - see below) and a premium drinks package - not much use as my wife doesn't drink but it did mean a much nicer glass of wine with my dinner. The butler Jackie and suite attendant Jose were superb.This is being a bit picky but the suite needs the refurbishment that is coming soon - the table in the room was badly worn and the carpets looking a bit drab. We were in Luminae restaurant where we have dined before. The staff - from maitre'd Claire downwards were excellent and it was not their fault that the food was so disappointing. The menu is very limited and most people were asking for the menu from the MDR. The portions were tiny, especially the vegetables which often arrived tepid. On our last night my steak was of motorway service cafe standard. In fact the best evening meals we had were when we chose to eat upstairs in the Ocean View Restaurant (twice) and made use of our speciality dining perk to eat in the Grill on the Lawn (twice)where the food, especially the steaks, were of the highest standard. We tried Cuisine once but whereas it was previously a great experience we found it gimmicky, again with a very limited menu. We preferred breakfast and lunch in the Ocean Cafe - a bit crowded but much greater choice than in Luminae. All stops pulled out on last day's lunch in the Ocean View - choice of beef,lamb.turkey carvery,barbecued chicken, Indian,Chinese,Mexican, incredible cakes and a white chocolate fountain with fruit kebabs.(to my surprise only gained 5lb over the two weeks. Entertainment not of the highest order. The days of flying out big names are over. A good 60's group on first night(The Overtones) and a Jersey Boys type group(East Coast Boys) on last night - not bad but Franky Valli needn't worry. There were several silent discos held in the main foyer. Silent in name only - any attempt at conversation in Baccios two floors up was almost impossible. Don't know why they don't have these in the Sky Lounge on 14. The place sounded like a rowdy party night on Independance. That probably sounds pompous but Celebrity has always been a bit more sophisticated than Royal Caribbean. Often there are problems with shuttle services at ports for those with mobility scooters but we had excellent service in this respect at La Spezia and Lisbon. We enjoy the quizzes for daytime entertainment and the two entertainment officers who did these - Chantelle and Ryan were great and well liked by the participants. All in all a very enjoyable cruise with just a few grumbles. Read Less
Sail Date September 2019
This was our fourth cruise, first time with Celebrity. I have to say out of all the cruises we've done, this was my favourite company. They went out of their way to be helpful. Each and every staff member greeted you, smiled and ... Read More
This was our fourth cruise, first time with Celebrity. I have to say out of all the cruises we've done, this was my favourite company. They went out of their way to be helpful. Each and every staff member greeted you, smiled and said good morning, good afternoon etc as you walked past, from the lowest paid cleaners to the top management. I really felt like I was a valued guest on the ship. What I also liked was the amount of activities on board, particularly on sea days. There was always something to do, which we hadn't found with other companies. There were lectures, quizzes, behind the scenes tours, fitness activities, a library, and my particular favourite, a hideaway where you could grab a coffee and sit quietly with a book. We only tried one of the speciality restaurants - QSine, which was an interesting experience. On the whole the food was very good and they worked hard to deal with my husband's food allergies. A couple of niggles:- 1) not a lot of places to sit that were easy to get in and out of for the less mobile. The pool chairs you expect to be difficult, but a lot of the easy chairs in places like the library, the hideout, the solarium etc, were quite low to the ground. Easy to jump up out of if you're young and athletic. But if you're not, there's not a lot of choice of where to sit comfortably. 2) the people in charge of entertainment didn't seem to get that we'd sailed out of a British port and that 90% of the passengers were British. The daily crossword contained an awful lot of American cultural references, like names of Country singers and comedians that would be unfamiliar to the British public. Also the daily crossword was full of mistakes and even missing clues! Very annoying. The last straw for me was going to a quiz billed as TV music. The TV theme tunes played were all American ones - I Love Lucy, Seinfeld, The Golden Girls, The Office (American version) etc. Not a Hollyoaks or Eastenders in sight. They did play the theme to Dr Who, but then I think that's also quite popular in America. So most of us were sitting around looking at each other in puzzlement at all these tunes without a clue as to what they were. Read Less
Sail Date September 2019
We went on the Queen Victoria Voyage du Vin cruise for 14 days September 2019 and in our opinion everything was better than last year. The Britannia Restaurant food was beautifully presented and the service was excellent. Thank you to ... Read More
We went on the Queen Victoria Voyage du Vin cruise for 14 days September 2019 and in our opinion everything was better than last year. The Britannia Restaurant food was beautifully presented and the service was excellent. Thank you to Olesha and Victor. The Lido Restaurant was very good and the staff were very helpful and efficient. The place to go for delicious omelettes to order. Our Stateroom was beautiful and very comfortable. The Stateroom was kept spotless and I appreciated the turn down each evening. I think there were more activities on offer than last year and I enjoyed flower arranging and singing in the choir. I was really impressed by the music on board everything from flamenco guitar, a reggae and R&B band and a former member of the Drifters with amazing backing singers. I thought the Port and Shore excursions were well organised and informative. Our favourite destinations were La Spezia and Palma. We are looking forward to our next cruise on the Queen Victoria. Read Less
Sail Date September 2019
We have been in the QG on Cunard many times and always enjoyed ourselves, so chose a Q4 cabin again. The cabin is spacious, with a lovely large balcony for lounging in the sun, separate bath and shower, and gorgeously comfortable beds. The ... Read More
We have been in the QG on Cunard many times and always enjoyed ourselves, so chose a Q4 cabin again. The cabin is spacious, with a lovely large balcony for lounging in the sun, separate bath and shower, and gorgeously comfortable beds. The pillow Concierge service enabled us to have goose down pillows, and they had complied with my request for blankets rather than duvets, which I had made in advance. Throughout, the cabin was serviced frequently and efficiently. Embarkation and disembarkation were both efficient, helped by the priority for the Grills. We were in our cabin before noon on the first day, and left the ship at 8.05 on the last. The ship herself is lovely. By modern standards she is not that big, but always feels serene, peaceful, and spacious, never crowded, so the voyage was truly relaxing. There were various lectures, which I didn't attend, preferring to watch the sunny sea from our balcony, but my spouse enjoyed the ones on space. I did attend the passenger choir, which all four Cunard singers gave up their time to rehearse, surely beyond the call of duty. The only show I saw was Top Hat, which was completely brilliant, singing, dancing, sets, costumes. We were lucky throughout the cruise with the gorgeous warm dry weather which obviously enhanced our enjoyment of the ports, most of which we had visited before. The only trip we went on was to a vineyard in Mallorca, which was most enjoyable. The service in the QG was excellent, but I have to say the food was somewhat inconcisistent. Most of the things we had were very nice. But, twice my husband was served very tough meat, once venison, once lamb, such that he did not feel like eating it. They were deeply apologetic, and offered something different, but that really should not happen. Also some of the menus were odd. One evening there were two tofu main courses out of five, which seems decidedly strange. Many other things we had were delicious, but not everything. Read Less
Sail Date September 2019
This 14 night voyage is my 13th cruise with Cunard and it is a few years since I have written a review. However, as this cruise was one of Cunard’s ‘special event’ and themed voyages and the longest single cruise I have done, I think ... Read More
This 14 night voyage is my 13th cruise with Cunard and it is a few years since I have written a review. However, as this cruise was one of Cunard’s ‘special event’ and themed voyages and the longest single cruise I have done, I think its time to share my thoughts again. At only 26 and 29 years old my husband and I are quite a bit younger than the stereotype Cunard passenger, however we enjoy the ambiance; dressing for dinner; the formality and the tranquility that a Cunard voyage provides. Indeed, with the addition of options such as the Gin & Fizz Bar Cunard is very much on trend and I feel many of my own generation are missing out. Embarkation and disembarkation was efficient and painless; in 13 cruises we have never had a bad experience in this area. We were on board by 11.30am. This cruise was the 2019 Voyage du Vin with guest speakers including Oz Clarke. We enjoyed a conversation with him and Cunard's Beverage Manager in the Commodore Club one night; they were engaging and approachable. There were a series of wine themed talks and events and overall, these made a pleasant addition to the Mediterranean itinerary. Many of the events were at an additional cost but those that we partook in were worth the additional spend. We are very interested in wine; it is a stroke of luck that this cruise was made the Voyage du Vin after we booked it. We would certainly consider booking a themed cruise again after the experience. This was our first time on Queen Victoria in nearly 4 years with Queen Elizabeth being our favourite ship. I was very excited to see her after her major refit a couple of years ago. The extra and more varied seating options on deck are a welcome addition and the Britannia Club restaurants looks very stylish and comfortable. I have already mentioned the Gin & Fizz Bar; we spent a lot of time here in the evenings. It is a new and innovative concept with an exceptional range of cocktails to complement the wide range of gins and sparkling wines. The move towards specific menus in specific venues around the ship adds variety and choice and is preferable to me to the generic bar menu that existed when we first travelled with Cunard. I would particularly recommend The Mary Rose cocktail. Bar prices are frequently mentioned in these reviews. I have no issue with Cunard’s prices; they are not dissimilar to London bar prices or indeed bar prices at a more average bar elsewhere in the UK. And remember Cunard use larger U.S. measures. The variety of canapes and nibbles served with drinks continues to impress again especially in the midships Gin & Fizz Bar. The food and service in the Britannia Restaurant was generally good throughout. There were some surprisingly good dishes such as ravioli with salmon caviar and some more average dishes. My lobster was a little tough one evening but was still very nice. Overall the food was pleasing, and we ate there all but one nights. We normally dine in the Verandah some nights however I am still of the opinion the Steakhouse concept is just not in keeping with the Cunard brand; we tried it QM2 and hated it feeling that it represented a major reduction in standards compared to the old Verandah menu. That said, I don’t eat beef and love elegant French cuisine. We didn’t try the Verandah this time. I feel that service aboard was very good; it wasn’t outstanding, just consistently good and reliable. Our cabin steward was faultless and the purser’s desk quick and efficient. Occasionally the sommelier was a bit slow in the restaurant or drinks took a while to come in bars at busy periods. Perhaps a couple of extra sommeliers or bar waiters in those areas would have improved this, but it really wasn’t a major issue and I am picky about service. It was interesting talking to other guests though that have travelled with different lines and feel that Cunard’s service is always better. We took several Cunard shore excursions for ease and peace of mind. We found all of them good value for money. We could possibly have done something similar ourselves for less but the avoidance of hassle and not having to worry about getting back to the ship was worth the additional expense of booking an excursion. The wine themed tour with tasting whilst in Vigo, where we visited the Albarino wine region was particularly good; it felt authentic with almost free flowing tasting and plentiful nibbles with the wine! There were a few niggles such as the air conditioning in our room not being very good; it was never so bad we actually got around to complaining so I can’t hold that against them. The Royal Court Theatre Vocalists were not great but the dancers were good. The hydrotherapy pool jets intermittently didn’t work in the first half of the cruise and the showers were cold, and indeed one morning the pool was empty. What was more surprising was that the spa staff didn’t know it was empty until we told them! Each time we mentioned an issue however it was fixed. We ate Alfresco one night for a small cover charge; the food was good and would have made a lovely change being able to watch a Mediterranean sunset had they not started jet washing and buffing the deck whilst we were eating. Obviously, this destroyed the ambiance. The maitre’d appreciated this and we were not charged. Clearly this was a communication issue between departmental managers. Despite these little problems I would give this voyage 4.5/5 stars overall. We had a wonderful time and I would happily book a similar voyage again. The combination of good food, good drinks, good service and excellent weather has made another memorable cruise. I can now start counting down the days until my next cruise of QE next year. A few notes regarding the ports of call. Vigo, Palma and Barcelona were all interesting and pleasant. In La Spezia we went to Florence and were disappointed; far too busy and polluted to properly explore its' history. In Cannes we went to Monaco. we absolutely loved Monaco; despite it being pricey I would recommend Cafe de Paris for lunch especially the profiteroles dessert. The Gothic quarter of Barcelona was very interesting and I highly recommend the little wine bar opposite Santa Maria del Mar. Finally Gibraltar was good; I recommend walking the Mediterranean Steps if able as it affords excellent views even when a bit cloudy. Read Less
Sail Date September 2019
I'll apologise now if this is a long review but it has to be said. This was our 5th Celebrity cruise and the 2nd on The Silhouette. We love the Celebrity brand and have only ever cruised with them. I often read reviews and realise ... Read More
I'll apologise now if this is a long review but it has to be said. This was our 5th Celebrity cruise and the 2nd on The Silhouette. We love the Celebrity brand and have only ever cruised with them. I often read reviews and realise that SOME people exaggerate. I hope to give it a fair and balanced review. First the good points ! Stateroom fine 1245 on Deck 10 Concierge. Near the lifts but not noisy in any way at all.Considered going Aqua for same price but was warned off by reviews which said that Aqua staterooms were under pool areas and were noisy early morning with chairs being dragged around. Our steward Jon was fabulous and deserves a mention. Everywhere was kept clean and he was very friendly. For reasons that will become apparent below we were really glad that we had our own balcony and we used it a lot. We ate in the Main Dining Room at a table for 2 ( We had asked for a 2 when we booked but were initially put on a 6 and this was quickly rectified) Thank Goodness because we must have had the BEST waiting staff ever. Yanti, Santi,and Sommelier Aneesh really looked after us well and were so friendly and kind it made the cruise for us. Assistant Maitre D' Pero never stopped walking around making sure all guests were happy and always had a friendly word, lovely man ! On other cruises we have always eaten at 8.30pm and watched the late show at 10pm This cruise was dining at 6pm or 8.30pm with the shows at 7pm and 9pm. In our opinion this didn't work. The theatre entertainment was at best fabulous to very very bad. One comedian was horrendous and deeply out of his depth.One of his first comments was something about Americans then "That's why the Brits hate you !" You can imagine the feeling after the initial intake of breath? He needs to find another job because he wasn't funny. The 3 guys singing Motown were superb as were the resident band and entertainment team. Sue Denning the Cruise Director did a great job with Pete as her assistant and never appeared to stop working. Music acts around the ship was ok but with some the songs were repetitive as was the late night disco...same songs each night. All the staff on board were brilliant,we couldn't fault them. They work long hours but always have a smile and a polite hello. Now for the down sides. There were 600 (Babies to 18yrs) children on a cruise that patently couldn't cater for them.They would have been better suited on Royal Caribbean where they have more things to do. First I'd like to say that the majority were well mannered and polite. However there were a huge minority who were not and were allowed to run feral around the ship with the accent on run ! They must have been bored because they were forever playing on the stairs. They ran through Oceanview buffet restaurant or walked at you in groups with no intention of moving around you. These tended to be 9-14 yr olds. I also personally saw a child on his own run through the main dining room to the toilet with waiters carrying trays loaded with food having to swerve out of his way. At night they congregated in the Hideaway or the Library, swinging around in the chairs,throwing cushions around, leaving cans lying littering the floor. The older teenagers seemed to walk around in packs and although I never saw any bad behaviour they seemed blind to the fact that other people were around. I've read a review earlier on from a parent criticising Celebrity for not putting enough things on for kids. I don't think they realise that this is not that sort of ship ! in our previous cruises there were about 20 children and you hardly ever saw them. That's why we were astounded to find 600 on board ! If we had known we would never have booked this cruise. Celebrity please either change how many children you welcome on board or let people know its going to be like Butlins ! The New moon party on deck was something we looked forward to. We didn't expect there to be both pools full of screaming children of all ages, the youngest we saw was 3/4 and this was at 10.30pm. Because they were in and out of the water the deck was awash and a poor pool attendant was desperately trying to keep everywhere dry to avoid accidents as it was very slippy. We didn't stay long as this was more like a Carnival or Disney cruise and not what we'd signed up for. We spoke to many parents who didn't know where their children were and some who obviously didn't care. I spoke to a couple who said their 14yr old son had come back the night before at 1.45am and they were in bed ! I could go on but I think you get the idea by now. DON'T book a cruise in the school holidays with Celebrity. I spoke to many people who said it was their first cruise and would never cruise again. Such a shame ! It has put us off cruising with Celebrity again after singing their praises previously. We may try it again out of school holidays or try an adults only ship with another company. Besides the children we were disappointed with the shops on board. They had exactly the same things as they did last year. Everything very overpriced or cheap and nasty stuff in the sales they had. Excursions were ridiculously overpriced and the overwhelming feeling was that Celebrity are getting greedy, pushing trips, speciality dining and photographers circulating the Dining room while you are eating then charging silly prices for photos. I'm sorry if I've gone on but I wanted to give a balanced view instead of moaning about one thing. Despite all this we managed to have a nice time. Read Less
Sail Date July 2019
Chose this cruise because it was one of the very few Med itineraries offered by Celebrity they seem to mostly do Northern Europe or canaries. When booked early June was surprised to see how many cabins where still available. Embarkation ... Read More
Chose this cruise because it was one of the very few Med itineraries offered by Celebrity they seem to mostly do Northern Europe or canaries. When booked early June was surprised to see how many cabins where still available. Embarkation was very good as usual,just after leaving Southampton Captain announced visit to Vigo was off due to bad weather these things happen so no problem. 1st sea day weather was not good so not a lot of people on deck but started to notice how full the ship was, mostly families was told by members of staff there where 600 children on this cruise compared with 16 on the previous cruise. The ship is starting to look a bit tired now rust and flaking paint in lots of areas but was informed it’s going to be refurbished next year.the cabin 1B balcony had a few issues sound on tv wouldn’t work sometimes and no night light in the bathroom which was repaired on day 2. Dining in the MDR was ok but seemed rushed we where on select dining and booked all our times on the cruise planner days before which was good because a lot of guests who just turned up ended waiting up to 60 mins to get a table Oceanview cafe was always busy due to the large amount of guests on this cruise a few complaints about the food not being hot The entertainment was average have been on a few celebrity Cruisesthe last few years and the main shows have not changed Service was not as good as recent cruises I think it may be due to the crew/ guest ratio on this particular cruise Ports of call, missed Vigo due to weather,Lisbon,Barcelona and Gibraltar were the only stops we got off which were all good,stayed on the ship for the other port days and it was heaven Sea days sunbeds not a problem just no space to pitch one,families taking 4 beds at a time but only 2 being used,impossible to get a bed by the pool unless you put a towel on a bed at 7am, (9 cruises on Celebrity never seen this before) Have been on Royal Caribbean ships and are great for families mainly because there is loads for children to do,flow ride, mountain wall ,etc.but on Celebrity ships they haven’t got these so children make there own fun ,chasing up and down stairs in and out of lifts. how much soft scoop can I get in a cone to name just 2 but their where a few more and staff didn’t seem to bring the to task,this was more like a Royal Caribbean ship but without the activities to use Will probably do Celebrity again but not in school holidays relaxing this cruise was not. Read Less
Sail Date July 2019
We chose this cruise as we have sailed with celebrity twice before on different ships and were very satisfied with them. As it was our wedding anniversary we upgraded to a corner sky suite with a larger balcony (Was the best thing about ... Read More
We chose this cruise as we have sailed with celebrity twice before on different ships and were very satisfied with them. As it was our wedding anniversary we upgraded to a corner sky suite with a larger balcony (Was the best thing about the cruise). Overall it was a disappointing experience due to the high amount of passengers and cramped deck space. It seemed like there wasn't enough capacity in the bars and restaurants to cope. The evening entertainment was also in the main poor with a rush to get seated for the big shows and very little in the way of waiter service. The lawned areas of the deck in my opinion are also a wasted space useful only for more revenue for celebrity to charge extra for alcoves. As this was our anniversary we were told that we would receive a meal in one of the specialty restaurants but this did not happen and flowers and champagne bought for us by a friend only arrived when we were going to bed. We didn't even get a window seat in Luminae that night. The last time we cruised with celebrity was my wife's 50th birthday and was treated to the captain's table and an expensive bottle of champagne. Excursions were good and well organised. Overall it wasn't a bad cruise but for the money I would expect a lot better. Read Less
Sail Date July 2019
We chose the med cruise because we did the baltics on same ship last year, what a difference Petty rules and regulations stopped kids and teens having fun Passengers tried to nake larger of 2 outdoor pools adult- only, managed to get ... Read More
We chose the med cruise because we did the baltics on same ship last year, what a difference Petty rules and regulations stopped kids and teens having fun Passengers tried to nake larger of 2 outdoor pools adult- only, managed to get it for over-12s only, leaving small pool over-crowded (about 600 kids and teens on ship) They tried to get all under-12s in kids factory and teens to stay in x-club to keep them out of the way of their preferred passangers They put a sea marshall permanently in hideaway, where they preferred to gather, and made them whisper The disco was in sky lounge and usually started at 11.45pm each evening, all under-18s were foreably ejected at midnight, even those sitting with parents A kid about 11 had a wanted photo of him placed around ship because he accidentally hit a girl with a water volleyball, he was escorted by 2 sea marshalls to his parents A lady photographed teens in hideaway and when was asked to delete photo, dragged one teen to guest relations, who were not interested when the teen said that was assault There were approx 500 extra guests on board than usual, this was very apparent in cafe and restaurant, as service was strained The entertainment was very poor and lack-lustre Sue, the cruise director, had no idea about entertaining families If you are thinking of travelling on silhouette in aug 2020, I would consider it very carefully, because the passengers travelling without family do not want their holiday compromised and the ship's officers pander to their every need, to the detriment of families Read Less
Sail Date July 2019
Positive reviews of this ship helped me make the right decision. I was travelling with a disabled mum, so knew this ship would be good for her too. The cabin was 3104 - accessible and was great for mum’s wheelchair and scooter. The ... Read More
Positive reviews of this ship helped me make the right decision. I was travelling with a disabled mum, so knew this ship would be good for her too. The cabin was 3104 - accessible and was great for mum’s wheelchair and scooter. The steward was lovely and kept the cabin clean and tidy for us. The staff are amazing! Annoy do enough to help you. The main areas we enjoyed were the upper deck of the pool - deck 14 - still in the sun, but away from the kids in the pool. The solarium was lovely too, just a shame it’s inside. We spent lots of time in the Passport Bar as this was closest to our cabin, and when entertainment was in the Grand Foyer you could enjoy it. The MDR was lovely, we chose our times and sat upstairs - cannot fault the food or the staff... in fact I preferred the steak in the MDR to to Tuscan Grille. I had a mixology class which was great fun. I also had a lovely facial... but BE WARNED.... I booked the cheapest one - which was still an arm and a leg... and she changed it without telling me, then when she said the bill total it was way more than I had planned. She said the facial I chose wasn’t right for my skin type, but as she didn’t want me about this I refused to pay the extra and she agreed to this.... they do add tip on - even though I had prepaid tips. The casino was great fun as were the quizzes and games shows. And the shows themselves were good - just one duff one out of two weeks. Sue the Cruise Director was great too! We did our own private tours of Rome and Tuscany - £500 for up to six people... better value than the boat excursions. We did the hop on off bus in Barcelona and Marseille. The shuttle cost was steep in one of the ports €20 each, but other shuttles were cheaper. It was great to get mum into the cities! Read Less
Sail Date July 2019
After so many fabulous Celebrity Cruises this was Benidorm at Sea Disinterested crew,unruly guests,cold food,average wines being passed off as premium,a front desk that was perfect at apologising without being pro active,repetitive menu ... Read More
After so many fabulous Celebrity Cruises this was Benidorm at Sea Disinterested crew,unruly guests,cold food,average wines being passed off as premium,a front desk that was perfect at apologising without being pro active,repetitive menu in the ocean view unless you love fajitas and macaroni cheese every day... no description of your evening meal in the MDR just super swift need to clear this table for the next guest service Beyond disappointed Booked 4 Alcoves based on previous experiences..this one had no ropes no privacy and was a huge waste of money,now a public area no WiFi as advertised save your money its a rip off People sat on towels everywhere,using alcoves having not booked,and smoke from the engine mixed with the fuel odour. Disinterested crew that need to finish their chat before you may ask a question. To summarise,despite reaching out to Guest services it’s all a front,nobody irks really interested how your experience really is. Read Less
Sail Date July 2019

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