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1 Helpful Vote
Sail Date: September 2019
We wanted to go on this particular cruise as we have heard nothing but great reviews about the Fjords and we have sailed on the Ventura before. We drove down to Southampton from North Wales and this was probably the best trip down we ... Read More
We wanted to go on this particular cruise as we have heard nothing but great reviews about the Fjords and we have sailed on the Ventura before. We drove down to Southampton from North Wales and this was probably the best trip down we have had. There weren't any hold ups and after reading on CC that parking and portering had changed, we were pleasantly surprised that it was exactly how it was on our earlier cruise in March. We left the car with CPS outside the terminal and the porters took our luggage, all we had to do was to make our way to the terminal where we waited for no more than 30 minutes before we boarded the ship. Our cabin was ready virtually straight away. The one criticism about the cabin was my wife had to ask the cabin steward to change the duvet cover as it was dirty. The cabin was as expected, we had a sea view cabin and it was absolutely fine. The food on the ship was first class, albeit very similar to the previous cruise. I suppose the old adage ` if its not broken, don't fix it` comes to mind. The staff work tirelessly and nothing was too much trouble for them. I could list several names but they all deserve recognition. The food in the self service restaurant was equally as good as any of the main dining rooms and as such proved to be very popular and the knock on effect of this is that it is a free for all trying to get a table, saying that, we did manage to find a table....eventually. We went to see the Headliners twice, they were excellent. The work that they had to do to get the show as good as they did must have been phenomenal, very smooth and polished performances on both nights. We went to see the comedian Tucker. We have never heard of him before and we both thought he was hilarious. In -fact we were in stitches throughout his routine. The service from the crew was excellent. We had to call reception at 5am as the toilet wouldn't flush, they sent a plumber to fix the problem within 10 minutes. |We both feel that it would be preferable if P&O put the account back on to the TV in the cabins. Its a bit of a pain to have to keep asking for a print out at reception, it may also help to reduce their carbon footprint( every bit helps ). We didn't go on any excursions, I did fancy having a go on the RIB boats but chickened out in the end, we decided to walk into the ports and explore them ourselves. We chose to disembark the ship by ourselves due to the distance we have to travel, this was very easy to do and we were in our car by 7.30am. Read Less
1 Helpful Vote
Sail Date: August 2019
I'll get my moan out of the way first ! We booked the cruise last January, specifically for the overnight stop in the centre of Amsterdam, to allow us to easily come and go from the ship, and venture back into the city for the ... Read More
I'll get my moan out of the way first ! We booked the cruise last January, specifically for the overnight stop in the centre of Amsterdam, to allow us to easily come and go from the ship, and venture back into the city for the "night life". A month after our booking, we were told that for "operational reasons" we would now be stopping at Ijmuiden overnight Instead, and being coached in an hour each way. A few months later we were told the schedule had changed, and we would not sail the first day but rather go straight to Ijmuiden, so we didn't arrive at 8am but rather at 10.30am, so we didn't get into Amsterdam until 12 noon. This cocked up our plans and we were given the option to cancel but lose our deposit, and not given the option to pay the tax ourselves. A bit of investigation identified that the operational reason was that Amsterdam have introduced an €8 per person tax, and they aren't willing to be dictated to, but despite repeated e mails and calls they aren't willing to admit this. There is no way that the fuel used sailing there faster, the coaches through the night, and the 385 nautical miles sailed before our next port ( 100 miles away) make this a good decision for anyone. Now that I have got that off my chest, the rest of the break was excellent ! We went on Ventura a couple of years ago, and it has had a refit since, so all the public areas are well maintained. We have been on a couple of TUI cruises since we last went on P&O a year ago, so have something to compare them to. Without any doubt the decor and the food quality / choice on P&O is better, with more in the way of activities. However, the standard of service is far below that of TUI, and has dropped since we last sailed P&O (since the dropped the tipping?). It's not that it's poor service, it's more that it is just functional, and there is no attempt to interact with passengers, which does have a big impact on the atmosphere onboard. The show team at night of drama school kids were of as high a standard as we have seen at sea, and all their shows were excellent. I can't say the same for the other entertainment that came an left the ship, who unfortunately appeared more than once, especially the comedienne. Our stop at Bruges was very good, but unfortunately our stop at Guernsey was cancelled due to high winds preventing the launch of the tenders. I can't vouch for its accuracy, but other passengers said that it was the fifth time this year that they have aborted the port, which makes you ask why they bother if this is the case. Embarkation at Southampton was speedy, as was our disembarkation which went very smoothly an hour ahead of schedule. Read Less
3 Helpful Votes
Sail Date: August 2019
We chose the Ventura as this was the only cruise that suited our availability - we were not disappointed. We arrived at Southampton after a 6 hour journey to be greeted by the parking service. Speedy and efficient, my car was taken and ... Read More
We chose the Ventura as this was the only cruise that suited our availability - we were not disappointed. We arrived at Southampton after a 6 hour journey to be greeted by the parking service. Speedy and efficient, my car was taken and parked whilst we went into departures. No queueing, went straight into check in and on to the ship. This was my first time on Ventura and I was stunned. Glamorous and opulent, it was a beautiful sight. It was clean, bright and well kept, the decor sumptuous. Straight to our cabin, our cases were already there! I went in and our cabin did not disappoint. We'd selected E deck as my 80 yr old mother required to be near the entertainment decks and I expected a somewhat dreary cabin. I was wrong. It was lovely, the view unobstructed and the cabin spacious. It was bright, with and well maintained, no peeling corners but a spruce and well thought out design. The bathroom was super with a lovely shower. It wasn't big but certainly very useable. The cruise was excellent, there was much to do and the food was excellent. We ate on the Lido and there was so much choice. The waterfront restaurant was designed in a way that food was Centred on islands - you don't queue up like a canteen! The service was super and our cabin steward, Rajesh, could not have been more attentive. So many bars and restaurants, a lovely library, a super Arcade games room (which we enjoyed). Deck 15 pools are well designed, one with a retractable roof and it's not windy up there! All in all, a super cruise - I loved it. One thing, though. There's no cards room for adult games. I missed that. Read Less
1 Helpful Vote
Sail Date: August 2019
We chose this cruise for a relaxing end of summer break. Having been on the Ventura before, we knew the ship relatively well. Embarkation was smooth and the staff in Southampton were great. We had an inside cabin on deck 12, which was ... Read More
We chose this cruise for a relaxing end of summer break. Having been on the Ventura before, we knew the ship relatively well. Embarkation was smooth and the staff in Southampton were great. We had an inside cabin on deck 12, which was well presented and our cabin steward was friendly and conscientious. We couldn't fault her or the standard of cleanliness. We found the dining experience to be, overall, very good. We ate in Sindhu on the first night, which was delicious and the staff were brilliant. We also had afternoon tea in the Epicurean on the second sea day. However, I feel the 3.30pm timing is a little late and we could have done with it being an hour or so earlier (we didn't eat lunch due to the reservation and we were hungry by the time 3.30pm came!!!) We opted for set time dining at 8.30pm. Having been on several cruises before, we know that, if you wish to change tables, the earlier you speak to a member of staff in the dining room the better. However, it took over 24 hours and five different members of staff until somebody actually listened to us and moved our table. We were given a table of 6 but wanted to sit on a table for 2. After being told many, many times that the staff in the Bay Tree Restaurant were 'working on it', we finally got a smaller table. It was confusing as to why it took so long, especially as half the smaller tables were empty all week... The staff in the Bay Tree were very nice but they were running around due to being incredibly busy. I found the food to be incredibly rich and had a hard time finding lighter choices whilst in the main dining room. Breakfast and lunch in the buffet were much more agreeable due to the variety of choices. I found the buffet to be quite calm whenever I went - we always managed to find a table. The entertainment was good, and I particularly enjoyed the addition of Sam and Mark and the Legend at Sea Steve Staunton. The Headliners group were decent and put on a couple of good shows. The ports were calm and relaxing, and we did have the weather on our side. Particular highlights were Santander and Guernsey - both beautiful destinations. I attended the port talks and found them to be useful. The organisation of the tender in Guernsey was seamless. When we disembarked, we opted to walk off the ship rather than wait for an allocated time and this was incredibly easy - we were in the car by 8am. Overall, a great trip and I'm pleased I chose P&O! Read Less
1 Helpful Vote
Sail Date: August 2019
Embarkation was easy. Ship spotlessly clean and we could see the hard working staff cleaning and polishing every day and disinfecting all common areas. The service throughout the ship for the entire journey was perfect. Ferdinand ... Read More
Embarkation was easy. Ship spotlessly clean and we could see the hard working staff cleaning and polishing every day and disinfecting all common areas. The service throughout the ship for the entire journey was perfect. Ferdinand our cabin steward was top notch, cabin was always spotless. The quality of food on Ventura is of a very high standard for such a large ship. Restaurants very nice. The menus in the three main dining rooms change daily. Buffet servery is too crowded sometimes and too small. One area is opened while the other closes. Ideally should both be open. All made worse by impatient passengers who don't like queuing. Only did one excursion, but chaotic trying to get off, should be called by excursion instead of loads of people queuing. The entertainment was average, not timed correctly, had to leave evening meal early to get to the first show. The comedian was a bit to near the knuckle for an 8.30pm show as there was youngsters there. Singing and dancing is not our cup of tea but there’s plenty of it if you like that sort of thing. Not much on during the day. The quizzes are poor, if you won you got stickers, whats happened to getting a little prize? People that had been on the ship pervious week said questions were the same. Drinks package extortionate, the dearest on ship I have been on, and done twelve cruises with different companies. On the positive, drinks were very reasonably priced. The service throughout the ship for the entire journey was perfect. Read Less
1 Helpful Vote
Sail Date: August 2019
OK, I admit, we didn't have very high expectations of the cruise but it turned out to be an amazing holiday. That's mainly because the Norwegian fjords are breathtaking. Some pictures attached to show you that a huge ship ... Read More
OK, I admit, we didn't have very high expectations of the cruise but it turned out to be an amazing holiday. That's mainly because the Norwegian fjords are breathtaking. Some pictures attached to show you that a huge ship like Ventura is dwarfed by the amazing scenery. In wow order : Olden - mindblowingly pretty, we just wandered around the town for a few hours rather than doing an excursion Flam - famed for its railway which was a great experience Bergen - beautiful Stavanger - our first port of call, hard to tell because it was pouring with rain and everywhere was closed because it was Sunday. We had never sailed from Southampton (and it was blowing a gale when we boarded) but the ship was stable and comfortable despite the weather. The CPS car parking and getting on board was a breeze. The captain, Neil Turnbull, made it so memorable with his dry Northern humour with phrases like 'my job is to try to go to the correct ports on the correct days' and 'I shall have you ashore with the speed of a thousand gazelles'. We feared the P&O regulars may be a little, how can I put it, mature - but there was a nice mix of ages on the ships as it was peak school holiday season (August 2019). Food - very good quality. Entertainment and shows - better than we have experienced on other cruises. Totally Tina was great, Sam and Mark from kids TV were on doing a show, singer Jaymi Hensley, the current Joseph in the West End, did a couple of nights and lots more. Fitness equipment and spa was the best we have experienced on a cruise ship. Oh sure, there were a couple of staff who hadn't got the memo that we were on holiday but it didn't spoil anything. Overall, we really enjoyed P&O Ventura but we absolutely loved the Norwegian Fjords! Alistair Read Less
2 Helpful Votes
Sail Date: August 2019
Some background detail first of all. P&O has been our cruise company of choice but I have been trying other cruise lines to review for my travel blog. This cruise was a long awaited return, after just over a year away from ... Read More
Some background detail first of all. P&O has been our cruise company of choice but I have been trying other cruise lines to review for my travel blog. This cruise was a long awaited return, after just over a year away from P&O Embarkation was relatively smooth apart from the appallingly managaged car parking which resulted in a half hour wait to drop off the car. Although strictly speaking not P&O's fault is is their recommended parking provider and provided as part of the select deal. We were traveling with other family members, two adults and two children, who had a family suite. Once parked check-in and security clearance was quick and even though we headed straight to our cabin once on board our bags beat us to the cabin - a promising start. We met our cabin steward, Cathy, who was friendly and personable - a good start to the onboard experience …… little did we know at the time this would almost be the zenith of the cruise. The safety drill was an improvement as you are no longer required to take your life jacket with you, although the demonstration was somewhat undermined by loud, fellow passengers noisily talking over the demonstration and / or finding the whole thing a joke. We had selected “Freedom Dining” as we didn’t want to be tied to a fixed dining time, this also means you are on a different table each night and this led to a mixed experience. We took advantage of Freedom Dining on four of the nights, twice with just the adults and twice with the children as well. Service was decidedly mixed, on two of the nights the service was really good, as one would expect, on the other two totally indifferent with the waiting staff simply going through the motions. It may be coincidence but the two better experiences were when we dined with the children. On another night we dined in the Sindhu restaurant and the service, as well as the food was exemplary with one of the best waiters we’ve ever encountered. In terms of the staff generally we were shocked by the contrasts. A large number offered the standard of service you would expect from P&O, however a very significant minority had an almost, couldn’t care less attitude. The ship just felt generally unhappy. A couple of examples, at one of the food outlets, the woman serving looked as though she had sucked a lemon and acted as if she was doing you a favour by serving you. Indeed a fair percentage of staff seemed to have lost the ability to smile or to be affable. Yes, there has always been the odd staff member on any cruise but here it was much more noticeable and prevalent. On another occasion we wanted an ice cream milkshake and were having trouble finding any on board. I went to reception to ask if any were available on board to be given the response “I don’t know, ask at one of the bars.” The jolliest person on board seemed to be the Captain, who also seemed to think he was a stand up comedian …… he was certainly a refreshing change from some of the aloof Captain’s we’ve come across but I have to admit, after a week, some of of his jokes were becoming a bit boring. I wasn’t overly impressed when he suggested two latecomers were cheered and applauded on board after being late back in Bergen – they may well have had a good reason for being late and the “welcome” could have been humiliating. The sail away from Olden was brilliant - although this is down to the town rather than P&O Turning to food, the food in the main dining rooms was of the usual high standard, although I don’t think I’m alone in being under the impression portion sizes are shrinking. Food in the buffet was more variable ranging from good to inedible – I made the mistake of going for toad in the hole one night – the single sausage was OK but the batter was stodgy and undercooked. The buffet was also too small for the numbers on board, especially at breakfast on the sea days. On the final evening a "Family Disco" was advertised .... the children were looking forward to this but it was a con and a shambles. It wasn't a disco and there were no staff running it ..... basically it was a dance floor with a pre-recorded sound track, most of which was unsuitable for children. The only staff were bar staff trying to sell alcohol to the parents. When one of the parents complined to one of the bar staff, he shrugged his shoulders and walked away. Obviously we speak to fellow passengers on board and it was interesting to note that everyone we spoke to who had sailed with P&O before all thought the standards on this cruise had dropped dramatically. More tellingly, the family members we travelled with are both ex-P&O bridge officers and this is the first time they have been on a P&O ship in ten years and they were appalled by the drop in standards. I wonder if it is down to the removal of the service charge and subsequent reduction in pay for staff …. Is this causing a reduction in morale? We also found from a cabin steward, not ours in case P&O read this and decide to victimise our steward, they are now being asked to look after more cabins than they used to. Whilst on board I had planned to book a future cruise with P&O to take advantage of the discounts and other benefits – after this experience I did not bother. In the past I’ve been happy to pay more for the superior level of service with P&O. I am now of the view I can experience the same level of service with another Carnival company, Costa, for around two-thirds the price of P&O. It will be a long time, if ever, before I sail with P&O again and that’s something I thought I would never say. It seems P&O are aiming to dumb down to the lowest common denominator rather than providing a class service. Read Less
2 Helpful Votes
Sail Date: August 2019
We chose this due price and itinerary as we got a deal. We were very reticent about booking on P&O again after a previous trip on Britannia which was awful and we did not like the ship at all, other than the cabin. So, we were not ... Read More
We chose this due price and itinerary as we got a deal. We were very reticent about booking on P&O again after a previous trip on Britannia which was awful and we did not like the ship at all, other than the cabin. So, we were not really expecting much of this trip but it was an itinerary we had not done, at a good price which we booked very late. Well, on this occasion P&O delivered on all counts. We were both amazed and delighted. Ventura is a beautiful ship, loved the interior, the entertainment venues, the casual dining was great and the actual entertainment was absolutely outstanding. Best we have ever seen on a cruise ship and credits must go to the extraordinarily hard working entertainment team of singers and dancers who delivered 4 different amazing shows and performances throughout the week, the other days with alternative entertainment which was equally good. Huge credit to the directors and choreographers who staged it all. Our cabin was a balcony cabin at the stern, C753. It was actually at the rear corner and we had the most amazing views as we sailed down the Fjords and when docked in port. Flam was stunning, as was Olden, Stavanger's old district was just lovely with its old white wooden houses, and our last stop Bergen had the most amazing old area with wooden buildings and walkways. We were so impressed with P&O this time that we decided to book another trip on board for next year. We would definitely sail on Ventura again. Lovely staff, good food (and we ate casual the whole trip) and a clean well kept ship with great staff, especially the Captain who was hilarious. Read Less
Sail Date: August 2019
This was the second time that we’d cruised on this ship. Standards have certainly dropped. Firstly the good points. Embarkation at Southampton was excellent and totally stress free. The cabin was ready as soon as we walked onboard and ... Read More
This was the second time that we’d cruised on this ship. Standards have certainly dropped. Firstly the good points. Embarkation at Southampton was excellent and totally stress free. The cabin was ready as soon as we walked onboard and our room was very good. The ship has recently been upgraded and is very nice.Our cabin attendant was also very good throughout our holiday. Entertainment was also generally good. The bad points. The food was very poor in the main dining rooms and buffet areas. With the choice in the Waterside very limited. The payable restaurants were much better. The catering staff didn’t have any interest in the passengers and appeared sullen and unhelpful. I wonder if this is anything to do with the discontinuance of gratuities . I think that P&O need to ‘up their game’ to keep up with Celebrity and others. The overall experience has certainly put us off another P&O cruise. Read Less
1 Helpful Vote
Sail Date: July 2019
As first family crew chose p and o. Buffet food was average and bland especially at dinner time.Very difficult to find a table at buy times. Staff in buffet restaurant not particularly friendly. Believe other worked. Restaurants included ... Read More
As first family crew chose p and o. Buffet food was average and bland especially at dinner time.Very difficult to find a table at buy times. Staff in buffet restaurant not particularly friendly. Believe other worked. Restaurants included in price Cinnamon and Saffron. Had lovely food and very good service. We paid for food one night in the glasshouse (tapas) that was amazing. Beach house food which you had to pay extra for was average. My food had a hair in it yuk. Put me off. Our steward was excellent very friendly. Most of the other staff were not very smiley and seemed disinterested. Reception staff not very friendly or smiley either. Swimming pools were good but sometimes full of screaming kids. Entertainment was good. We3 - vocal group were amazing. Adele impersonator very good. Metropolis bar was very classy with good views and a guy playing piano. I used the gym. It’s very good with up to date equipment and nice views into the sea. Overall good. But customer service standards could be better. Maybe staff not getting tips anymore is having an affect. We are thinking of trying another cruise company next time to get a better standard of customer service and friendlessness. Read Less
2 Helpful Votes
Sail Date: July 2019
This was our second cruise with P and O, the first being last year on Britannia, which was disappointing. We have cruised with different companies previously so do have some idea of expectations! We returned from a cruise to Norway on ... Read More
This was our second cruise with P and O, the first being last year on Britannia, which was disappointing. We have cruised with different companies previously so do have some idea of expectations! We returned from a cruise to Norway on Ventura yesterday we were disappointed to find that there was a lack of activities during the cruise. The tables in some of the bars and on the tables on deck 15 were not cleaned after use. There didn't seem to be enough staff to serve guests in any of the bars and we were not the only ones who failed to be served in the exchange or on deck 15. Some staff we found to be rude. This was not what we expected. We ate in the restaurant and in the Glass house. The Glass house was excellent, it is a shame that the same can not be said for the main restaurant, we were either rushed through courses and left with the menu for desserts for a cknsiderable period, on some occasions we were asked if we wanted cheese and coffee and others not and felt that although we were asked, we shouldnt have said yes we wanted both, there didnt seem any consistency within the restaurants Read Less
1 Helpful Vote
Sail Date: July 2019
What an amazing experience overall with very little to fault! Embarkation was swift, we used CP Parking and had priority boarding through our suite booking. It took us less than 20 minutes from arrival at the dock in our car to ... Read More
What an amazing experience overall with very little to fault! Embarkation was swift, we used CP Parking and had priority boarding through our suite booking. It took us less than 20 minutes from arrival at the dock in our car to stepping on board the ship - couldn't have been any easier! Once on board we did find that there was no assistance/help for those new to cruising to know where we should go or what to do! I felt this was the one element of the cruise that was a little bit of a let down. Safe to say we walked aimlessly around for a while before working out where to go. All meals and food were fantastic. We had a mix of breakfasts at the Epicurian, the waterside buffet, the bay tree restaurant and on our balcony. All were wonderful. Lunches were taken at the waterside buffet or the poolside grill / pizzeria. Good choice and plenty available. We had select dining at the 6.30pm slot in the bay tree restaurant where we had the same table for 4 by the window each night. Our waiters Wilson and Suresh were exceptional and brilliant with the children showing them new drawings and tricks each night and serving up the odd extra chocolate treats! Ports visited: Stavenger - we did our own thing here and just took a long walk around the different areas of the town, plenty to see and keep the children busy Olden - amazing sail down the fjord - simply stunning. In Olden we did the beautiful Stryn exursion which was a lovely coach drive through the mountains stopping off at various points for photographs etc. It also included a stop at the national park centre for traditional pancakes, tea and a chance for the children to play at the small beach by the lake. definately our stand out day. Alesund - we did our own thing in the morning climbing the 416 steps to the viewpoint high above the town. Stunning views but be aware it costs once you get up there to enter the viewpoint area with the cafe/toilets etc. In the afternoon we did the exursion to the Atlantic Sea Park - much nicer than the sea life centres in the Uk, but we did find that the 3 hours allocated was a little long - we were done in 2 hours and had to wait for the coach to return. Bergen - biggest port of call and very busy with numerous cruise ships all in dock at the same time. Again we did our own thing and took in the sights of the old shopping quarter the park and lake and the fish/traditional food market. Both children attended the Reef childrens' clubs in the evening - surfers and scubas and had an amazing time, meeting lots of new friends onboard. this enabled us to have time in the evening to relax and take in some of the entertainment on offer. The Beatles experience were fantastic as was the Astonishing magic show. Spice Girls tribute and comedian also good fun! We felt the cleanliness of the ship and attentiveness of staff was excellent throughout. Read Less
3 Helpful Votes
Sail Date: July 2019
We have sailed on a dozen occasions with P&O including three previous cruises on Ventura. We previously enjoyed our cruises on Ventura several years ago and wanted to cruise on the ship again. We have been regular cruisers several ... Read More
We have sailed on a dozen occasions with P&O including three previous cruises on Ventura. We previously enjoyed our cruises on Ventura several years ago and wanted to cruise on the ship again. We have been regular cruisers several times each year for 15 years and aware of the standards of service to be expected and normally provided. We noticed a significant fall in standards in the dining room compared with our earlier Ventura cruises. Table clothes were often dirty and stained and not changed between diners. Butter dishes were left between consecutive diners with visible signs of part use and contamination. Cutlery was left on the tables between consecutive diners. On two occasions we asked for some items of cutlery to be replaced as these appeared to have already been used. On another occasion, the waiter openly removed a fork from my starter plate and replaced it on the table to be used for the next course. On day three, we arrived at “Amsterdam” - the port had been changed since our booking was made to somewhere an hours coach journey from Amsterdam. We were informed that Amsterdam had introduced a new passenger charge for the original port which P&O had decided not to pay. The result was an extra two hours of inconvenient coach travel for passengers to get to and from the destination. Far worse, was that when we finally reached the places we wished to visit, entrance tickets for the whole day had been sold out. We returned to the shuttle bus stop early afternoon to find a queue 203 passengers (I had time to count them) and no sign of coaches. When coaches finally began to arrive (after approaching an hour queuing) it was clear that no planning had gone in to managing loading passengers. The hour wait meant the queue now had 400 passengers in a queue. Many passengers had arrived during the wait who had disability challenges. Six empty coaches arrived together and staff concentrated on first loading those with disabilities on all six coaches before loading passengers from the queue on to any of the coaches. This was completely illogical given that once wheelchair users had boarded the first coach other passengers could have boarded and the coach made its way and so on. We waited an hour and 44 minutes in the queue before leaving on the coach. Having to stand (unnecessarily) for such a period led to my knee being injured and I’m certain caused harm to others. We had been looking forward to the cruise itinerary of “two days overnight” stay in Amsterdam” but the next day my wife had to obtain a wheelchair for me as I could not walk and, like many others would not have wished to repeat the shuttle debacle of the previous day. I complained about the shuttle arrangements at the excursions desk. I was told that this was a new arrangement and it was being trialled by them to see if it worked! No apology was offered by P&O staff to the many customers unknowingly submitted to this disastrous experiment. After three days of using a wheelchair ( I’ve never previously had mobility difficulties), my wife explained to the excursions desk that we could not do the excursion we had booked. The staff member informed us there would not be a refund unless I obtained a certificate from the ships doctor (at an equivalent cost of the tour we had booked)! We paid an additional charge to use the Oasis quiet area and steam rooms to relax. Steam rooms were out of order (being painted). Infusers in the relaxation area were not topped up and working and... the disabled toilet facilities had visible faeces present for two days! The Oasis quiet area did not have its no mobile phones rule enforced by staff who stood by whilst an element shouted at their phones using Skype. The theatre entertainment and other performers also held little to write home about and were considerably poorer quality than the high standards we’ve seen before on P&O. Our many previous cruises with P&O spread over five of their ships have been enjoyable but this one was simply awful. Customer service, cleanliness and standards are extremely low on Ventura and I would not recommend this ship which fails miserably to live up to the standards which are expected of P&O . We have booked a suite on Iona in 2020 with roughly the same itinerary which hopefully, will restore our faith in P&O. Read Less
3 Helpful Votes
Sail Date: July 2019
Firstly embarkation was a breeze. Turned up early and no hanging about. A porter came over collected our cases and off we went. But if you take a suit bag you have to carry this on yourself. Straight onto the ship, the bars where open the ... Read More
Firstly embarkation was a breeze. Turned up early and no hanging about. A porter came over collected our cases and off we went. But if you take a suit bag you have to carry this on yourself. Straight onto the ship, the bars where open the holiday was well under way, and didn't have to wait ages for the cases to arrive at our cabin. The cabin had plenty of hanging space, coat hangers and comfy a lot of mirrors! I ordered my wife flowers before we got onto the ship and they where there and they have now come home with us and still perfect. Our cabin assistant was called Ana and she is amazing, you could ask her anything and she knows. She works really hard So if your cabin assistant is as good give them some extra they deserve it. Dining. We went for freedom dining, which meant we could go to the Saffron any time between 18.30 and 21.30. If you want a table for 2 be prepared to wait. Otherwise you sit with 6 other people and not the same people.If you are a big eater you will lose weight and it takes 2 hours to eat a 3 course meal. You can however have what you like, so if you opt for the pan fried chicken you can add a steak which I found out on the Friday.I found some waiters little snatchey towards the men, and not too intent on watching butter levels, it was like if its gone its gone. Waterside. Utter chaos little selection and poorly set out. Breakfast was Luke warm and limp. Pastries dry and hard. Lunch very similar BUT go to the beach house the buffet there amazing!!!!Still disorganised but worth it.We had lunch in the Saffron one day which took over an hour and if you order a plate from the menu i.e the cold meat plate that is all you get so don't forget to order your sides. We didn't eat in the specials. when an Indian couple tell you that the Indian restaurant was poor you guess they should know. Drinks Pub prices pints £4,30 wine £5.00 ish Costa coffee £2.60 when you order a drink be prepared to wait it takes a while to get it, usually about 15 minutes although we did wait longer than that when it's busy. We opted for the soft drink pack and consider we saved but everyone is different.If you go for the soft drinks package and order a alcoholic one be prepared for the comment "this is for soft drinks" and you have to explain you know we have to pay for a alcoholic drink. Ice cream Ridiculous price £3.45 for 2 golf ball sized scopes. Burgers and hotdogs from the poolside great Big and juicy cooked fresh and not dripping in grease. condiments though in a large pump vat. Entertainment. We saw 2 good comedians and the Astonish Show which was good. I am not a lover of cruise ship singers so can't judge as it would be unfair. Didn't have much to do with the day time events either. We paid for the use of the Retreat. Adults only a waiter lunch bought up to you afternoon tea of sorts. But be careful as the price isn't fixed and a couple the next day paid £75.00 less and got more thrown in. Overall our expectations of the Ventura was good here are some rough points We had a photo shoot at the same time as another couple, then a private viewing of our photos If we wanted them the price was £1500.00 I can not make this figure look anymore ridiculous the other couple £450 for the same package! Figure that out? Other passengers I am not a snob, How ever I am able to conduct myself in an acceptable manner You will need at times a high tolerance level to endure them from both sides of the coin, and I must point out that the Ventura is a wheelchair friendly ship which although liberating can at times turn into a destruction Darby. Thus paid for the retreat, The attendant in the downstairs perfumery is possibly the most unhelpful person on the ship. All the staff apart from the fore mentioned did work hard and long hours, and sometimes you had to double take as they had changed from working pool side to the restaurants. You could talk to the officers and they interact with ease and it's not a chore, and the Captain is witty. Excursions!!!!! Our experience and others We paid for 2 excursions On 1 we had the misfortune of having someone sit behind us who had been before and wasn't interested. I paid to hear the guide. I have come home not knowing anything about what I saw, but know her family intimately and so does the rest of the coach. Before we set off I noticed that our trip finished at 18.30 but so was the boarding time. I questioned this and was told that there was plenty of time. when we got back to the ship we where thrown on our bags launch onto the X-ray and spoken to like idiots regardless of mobility. If you want to complain the shore excursion desk closes at 18.30!Our second was really nice the coach drivers are highly skilled. Watch the pricing I know you pay to guarantee getting back on board but to be charged to take a child under 6 on the train in Flaam is a bit rich when children under 6 actually travel for free. Other points P and O do black tie nights. Get involved and enjoy then spend the evening people watching many giggles were had.If you don't you can only eat in the Waterfront as widely stated, don't bore others the next day moaning that it was your only option. The scenery is stunning get up early though as you sail through around 4am Sunsets are out of this world. Is it value for money? only you will know. We paid for extras because we wanted to. Their guidelines are their guidelines. the choice stops with you. Norway is expensive. A coffee and a waffle for 2 £13.00(130.00kr)a bottle of coke from £3.00(30kr) Read Less
2 Helpful Votes
Sail Date: June 2019
Lovely itinerary to Faroes, Iceland, Scotland and Northern Ireland. Embarkation was easy with pre arranged assistance. Food was much better than our previous cruise on Ventura, we ate most of the time in the MDR for breakfast, lunch ... Read More
Lovely itinerary to Faroes, Iceland, Scotland and Northern Ireland. Embarkation was easy with pre arranged assistance. Food was much better than our previous cruise on Ventura, we ate most of the time in the MDR for breakfast, lunch and dinner as we find the buffet difficult with a wheelchair although staff are always willing to help. A couple of times my partner got us a bacon roll from the buffet and brought it to the room when we had early morning starts. We also ate lunch at the deck bars a few times..We had freedom dining with some lovely and interesting table companions; and a few strange ones, which makes life entertaining. Didn’t see as much entertainment as usual, Havana and Tamarind were always packed so difficult to find seats. However the Arena was easier, as long as you arrived early, with reserved seats for wheelchair users, which many able bodied people selfishly occupied. No staff on hand to police this. Entertainers that stood out were the gentleman talking about space which the layman could understand; Pulse in the Metropolis, great variety of music delivered with humour. Last but not least, Graffiti, four talented young people playing violins, singing, comedy etc. Wow what a wonderful show. On embarkation we ate in the Glasshouse to avoid the buffet, very good. Early on in the cruise we had dinner in the Epicurian with a free bottle of house wine, acceptable and a superb meal delivered with their usual first class service and drama. Well worth the extra fee. There were very few children on this cruise, mostly little ones, several foreign nationals. Most passengers were in their 50s or above. Our favourite bar was the Metropolis with one barman (sorry don’t know his name) standing out as especially helpful and friendly. Ports were very interesting. We booked most excursions privately, which were all well organised. One with P and O on the Faroes, very good. What a beautiful and peaceful place, my favourite. In Isofordur we had to use a tender. It was an extremely difficult transfer for passengers and crew due to the high winds, but we all survived. The weather was kind to us and although it was cold the sun came out every afternoon with only a tiny bit of drizzle in Scotland. On our last sea day on deck I got a bit sunburnt as I didn’t realise how hot it was. We booked another cruise while we were on board on the new Iona as we couldn’t resist the low deposit. Hope we haven’t made a mistake as we think Ventura is pretty large. Read Less
3 Helpful Votes
Sail Date: June 2019
This was a family cruise around the Fjiords with frequent cruisers. The boarding was very efficient and our cabin (Superior Deluxe Balcony) could not be faulted when we first arrived. However, the food across the board was below ... Read More
This was a family cruise around the Fjiords with frequent cruisers. The boarding was very efficient and our cabin (Superior Deluxe Balcony) could not be faulted when we first arrived. However, the food across the board was below average. It was below average in general, not just in comparison to the normal standard of cruise food. The buffet was small, cramped and disorganised with limited selection. We ate breakfast in the buffet and restaurant. The selection in the restaurant was very disappointing as each day there was a special which could not be ordered on any other day. i.e. Eggs Benedict could only be ordered on a Monday etc. We ate in the Cinnamon Restaurant every evening and were able to have the same table seating all of us every night. The poor staff are run off their feet from clear staff cuts and do not have enough time for the usual niceties let alone to take orders and serve the food. The food in the restaurant was bland and disappointing on almost every occasion. The desserts were diabolical. The pastry was always uncooked, the panna cotta contained far too much gelatine and had less flavour than a piece of paper. Our cabin was very noisy. Being near an engine room there was a constant rattling. We did complain and were offered to move to an indoor cabin! When we refused to downgrade we were offered ear plugs. However, we were impressed with the size of the cabin and canapes on the Captain's night were a nice touch. Our cabin stewardess was lovely and really looked after us. The entertainment was average and if anything on the tacky side. They could do with more seating in the bar/lounge areas. On the positive, drinks were very reasonably priced in comparison to other cruises we have been on as were the spa treatments. We will not be cruising with P & O again.Yeah Read Less
5 Helpful Votes
Sail Date: June 2019
We went on the Ventura specifically for the Strictly Come Dancing themed cruise from Southampton around the Mediterranean on 2nd June. We thoroughly enjoyed all the Strictly shows and meeting the Strictly dancers including Oti Mabuse, ... Read More
We went on the Ventura specifically for the Strictly Come Dancing themed cruise from Southampton around the Mediterranean on 2nd June. We thoroughly enjoyed all the Strictly shows and meeting the Strictly dancers including Oti Mabuse, Graziano, Alijaz and Janette and head judge Shirley Ballas. The entertainment was very good indeed and if you didn't want to immerse yourself in the Strictly theme there was always something going on in other areas. Our cabin was good for an inside cabin and it felt larger because of the clever positioning of mirrors however I would definitely choose an outside cabin if going again because that way you can sit outside. Our cabin steward Lourdes was so lovely nothing was too much trouble for her even getting me some extra hangers. We mainly ate in the buffet restaurant and there was a good selection of different food every evening but we did get a bit fed up of the same four types of English cheese on offer every night! The main restaurant was nice but we found the waiters abit brusque so we didn't go there very often. There was a varied itinerary of some nice places to visit including Gibraltar Cartagena Barcelona Marseille Monaco Corsica and Cadiz. We took two excursions one in Marseille which unfortunately wasn't very good it was a beach excursion with a quick stop in Marseille. It was a very hot day and the guide kept us on the coach for fifteen minutes in the heat while telling us about the history of Marseille instead of giving us that extra time in Marseille as we only had twenty minutes left. When we got to the beach we had one and a half hours but it was absolutely crowded and wouldn't be suitable for anybody with a walking disabilities to venture on as it was very hard to get in and out of the sea as the shingle dropped down. When I mentioned this to the excursion sales person on the ship he told me that I shouldn't be going on any beach with a walking disability! I was very offended and really think he should have been taught a tactful way of suggesting his paying customer might have been better to perhaps not go on the beach. I only wanted them to note that they should advise of this as no way in the shore excursion guide does it say it isn't suitable for people who have disabilities. The content of this particular excursion was not good and several people complained on return. However the tour of Monaco and Montecarlo was excellent and we were taken to the major attractions with a brilliant French lady who made the tour fun and interesting. Now for the terrifying part! We had been taken ashore on tender boats in the morning so after waiting 45 minutes in the boiling hot sun with no shade and nowhere to sit we eventually got on our tender boat to return to the ship and we we left the port the tender started to roll all over the place as the wind picked up and the sea was going right over the front of the tender, it gradually got worse and worse and one poor man became very seasick he was told to sit down as it was so dangerous on the boat and was passed a lot of bags. By this time people were panicking and one lady nearly passed out while another was being seasick. I was really frightened because the boat was rocking so much I could see even the tender pilot looked worried. We were stuck on the tender for an hour rocking and rolling and when they tried to bring it along side the ship it kept smashing into the platform where you get off. It took three strong men to help each person off by literally hauling them o to the ship incase they fell into the sea. Ours was once of the last tenders to actually make it to the ship after that the Captain halted the rest and left over a thousand guests on the shore in Monaco! Luckily later that evening we were able to put down ancho in Villefranche which had a calmer bay and all the rest of the guests got on tenders after being coached there and finally onto the ship late into the evening. People were exhausted and some had missed their medicine which was on the ship. This has completely put us off of ever going on a tender boat again. I don't often get freighted but that was very scary indeed! The overall view of the ship is that it offered a good variety of bars cafes theatre and restaurants and had good areas on deck to sit out on. The swimming pools were nice and big with one covered if it was cooler like when we left Southampton. Read Less
4 Helpful Votes
Sail Date: May 2019
A 7 day trip to Norway fiords. Very enjoyable apart from the weather which unfortunately we can’t order. This ship is big but well organised with plenty to do, good shows with choice and excellent dining in restaurants. Self service not ... Read More
A 7 day trip to Norway fiords. Very enjoyable apart from the weather which unfortunately we can’t order. This ship is big but well organised with plenty to do, good shows with choice and excellent dining in restaurants. Self service not so good, very repetitive. We were well looked after in our cabin by our friendly smiley Steward. The ship was full as it was half term but we enjoyed being with a large mix of ages and families. A change from the usual oldies like us. It was a pity a lot of the scenic cruising up the fiords took place in the early morning about 4am onwards. Afraid that’s too early for us. Also there were only 4 stops, the last one being Bergen where there is plenty to do but we had to be back on board for 2pm which spoilt it. The whole experience has been soured since we arrived home as I found I had left my keys on board in the bedside drawer. I phoned as soon as I got home about 12.30pm thinking as the ship didn’t sail again until that evening the keys could be brought ashore and posted to me. I was so wrong! All you get is an e mail telling you that if you haven’t heard within 21 days they haven’t been found. How unhelpful is that? This wasn’t just a bag of make up, this was a very expensive remote controlled car key and house keys. P.O. just treat everything the same no matter what items you have left aboard. In other words they make no effort to locate lost property. I haven’t heard anything. I put in a formal complaint. After two and half weeks somebody finally phoned to address it. The usual platitudes about their procedures and how much lost property they have to deal with. All about them not about their poor customers.We had to pay £160 to replace the car keys. I know, should be more careful etc. Agreed. However you have to be out of your cabin by 8am and it is such a rush to get out get breakfast before all eating places close that you end up in too much of a rush. We have been given money off our next booking with P.O. but that doesn’t really make up for all the stress and time taken up trying to get P.O. to take this seriously and the trauma of obtaining new remote keys, not something that happens quickly, they have to be ordered and then programmed. All because nobody was willing to make a simple phone call to the ship while it was still in port at Southampton. Read Less
7 Helpful Votes
Sail Date: May 2019
We'd only been on one cruise before, and that was with Royal Caribbean on their Vision Of The Seas ship, which is about 80% of the size of this one, I think. This was a cheap cruise, so we decided to (despite the not fantastic ... Read More
We'd only been on one cruise before, and that was with Royal Caribbean on their Vision Of The Seas ship, which is about 80% of the size of this one, I think. This was a cheap cruise, so we decided to (despite the not fantastic reviews) plump for it and see how it went. We didn't have elevated expectations and unfortunately we were right to have had that attitude! I was absolutely blown away by the difference in service levels. Ventura is full of staff who simply do their job. Too many of them have forgotten that they are only there because the customers need them to be - and that people go on holiday to have fun and enjoy a little bit of luxury. Don't get me wrong, none were rude, but none had any real spark, minus a guy in Metropolis. --Bay Tree restaurant-- To begin, our dinner in the Bay Tree restaurant on the first night, blimey. Steak and chips, fish and chips, ham egg and - yep - chips were three of about 7 main options. The others weren't interesting either; I'm not just excluding them to make the review look poor! One was pie I think. The menus every night were just not exciting. After a day of being at sea, or on a black tie evening, it's nice to be wowed by a fantastic menu - not just be "fed". The staff in this restaurant were amongst the least interested in great customer experience I think I've ever experienced! Their main aim, it seemed, was to get their job done in the easiest way possible - so for example serving my wife and I alongside the three tables of two around us, at the same time. So we all got our orders taken at the same time, all got our food at the same time and waited for each other to finish before we could order the next course. We had to flag someone down to order a drink other than the (really chlorinated) water we were already given. When I ordered a glass of red, I was sent the "wine waiter" - a lady turned up who didn't offer any knowledge on wine, just wanted me to tell her what I'd like. She couldn't take payment either, that was the first guy's job. Cheese and biscuits? Bizarre! We were first given a side plate each and a knife. Then our waiter turned up with a large slate of cheeses, but not to leave it with us - he wanted my wife and I to select each cheese, bit by bit, and how much of each we wanted. Then, after this process was complete, he returned to get us to do the same with the biscuits! I had to explain to him that the idea of cheese and biscuits is that the choice is made as you're eating it! Also, having to beg for five minutes before eating is frustrating and unnecessary. As for breakfast in this restaurant, it's even worse! Lots of staff serving (/cleaning) empty tables instead of the guests sat down already, means you have to forever catch someones eye. The toast was never anything but stone cold and solid (even when we asked for it to be warm). There's no going off the menu in terms of options. I wanted (on the Monday morning) some smoked salmon with my scrambled eggs - the chap told me that wasn't on until Sunday. So once in the week we were allowed smoked salmon (and by the way when Sunday came, it was mixed in and therefore cooked, with the scrambled eggs). I'm not a greedy person but am used to being able to have a certain level of creative licence with breakfast! I don't know why they can't just offer a buffet system - they appear to be withholding any ability for the guest to just have a good breakfast, and with it, being really slack on service. --The ship-- We found the layout really annoying. The absolute main reason for this is that there's no one route around the whole ship - meaning after dinner when you fancy a walk, you can't do this without either worming through the interior spaces of one of the decks (7 I think), cutting through bars and restaurants, or going out on deck and walking through sports areas and using stairs to complete a circuit. It doesn't sound like a big problem until it's a sea day and all you want to do is get a few steps done! A weird feeling of cabin fever when you can't just go for a walk. The atrium isn't very big, meaning there's no real reason for it being there - on Vision (RC) last year, the atrium was constantly used for nice evening celebrations and displays. There isn't therefore one large, spectacular area on the ship for people to all be in, on for example a black tie evening reception. We found it strange that there wasn't a common area for people to begin their evening. --Things to do-- There was loads to do, as long as you're either with a child, or you're a child. We were travelling as a couple and basically there's only one place with any level of atmosphere that's laid back and slightly classier, which is Metropolis Bar. Every other space for "lounging" either has no music on (and is therefore just an area for people to sit looking at each other, waiting for their next meal) or is full of kids. They were all very quiet, abandoned spaces during the day. And because there's no one large open area in the ship for people to gravitate towards, everywhere felt deserted. Exchange bar was nice enough, but treads too much on the Butlins method of holidaying - people drinking Fosters and playing bingo or watching the football. We avoid places like this at home so didn't use it on the boat. We consequently found sea days pretty boring without our own things to do - books etc. We never found this on RC's Vision. Their public spaces were all vibrant and well laid out; nice enough to spend time in just watching the world go by. --The great things-- We loved Metropolis. Only complaint really would be that it kept being booked out for private events, meaning that the one decent bar was pretty much out of action for these times. It's also (as mentioned above) the only classy, atmospheric bar on the ship, so got really busy in the evenings, so much so people were jostling for tables. (Tamarind was nice in the evenings too, but no view as it's low down in the ship and the curtains were shut!). Sindhu, absolutely incredible. A fantastic way to spend an evening, away from the crowds. Food was top notch and the service was great too. The show - Paradise City - was great. Not the longest show, but absolutely perfectly put together! --The cabin-- We had an interior cabin, to test the theory for our summer cruise which we hadn't booked at the time of sailing. It was absolutely fine - a little strange not knowing what was happening in the world outside but that's normal for an interior cabin. I liked the layout, of the dressing area by the bathroom, with the bedroom as its own separate area. Nicely equipped too, with a kettle and fridge. Could have done with more hangars and a bigger telly. Also somewhere to sit would have been nice! Not sure if it's normal for interior cabins to be so small. --The destinations-- If I'm honest, I'm a bit simple with culture. Not really a museum-goer, so a wander around the town is good enough for me. The destinations were nice - but one of them was on a bank holiday day, so nothing was happening (and the city wasn't particularly pretty anyway) - this could have been scheduled a little better I think. The excursions were really fairly priced - and I heard good things about them. --Summary-- I think basically, 7 days is the maximum time I could spend on this ship. It's a little too poorly designed and there's not enough to do, without making your own entertainment. Also, it was value for money given what we'd paid. Had I paid lots of money for a summer holiday on this boat, I would be very disappointed. Read Less
2 Helpful Votes
Sail Date: May 2019
I'd never fancied a cruise - this was a friend's choice for a "girly weekend away" for us 2 older ladies. I expected to hate every minute - but actually really enjoyed it. Our cabin was spotless and the beds were ... Read More
I'd never fancied a cruise - this was a friend's choice for a "girly weekend away" for us 2 older ladies. I expected to hate every minute - but actually really enjoyed it. Our cabin was spotless and the beds were really comfortable. The whole experience was so good that we have booked another cruise for the Autumn. I simply don't understand the poor reviews given by some people regarding the staff/food/bars, etc. All the staff were fantastic: always helpful and cheerful. There were a number of bars, all with different atmospheres. If you don't want karaoke, then there's a lot more to choose from! (We liked The Red Bar, which was quiet and uncrowded.) The food was amazing, considering they were catering for 3,000 people! High-quality food in the restaurant at dinner. The Waterside buffet was busy at peak times, but what do people expect? We did joke that you could probably eat yourself to death if you wanted to - and some people seemed to be trying. We had a late lunch and watched one family finish their (huge) lunches and then go straight on to afternoon tea with mounds of sandwiches and platefuls of cakes! There was one hen-party group on board who were a bit of a pain during the emergency drill, but we never saw them again and we were told that hen parties weren't being accepted in future. Overall, we thought we got excellent value for money and would certainly recommend. Read Less
3 Helpful Votes
Sail Date: May 2019
this was our 9th. cruise cruise having tried fred olson and r.c.i. we felt r.c.i. where getting to be to pushy so thought we would give P&O a go .our embarkation was good and we found our cabin to be 1st class on deck d extra large ... Read More
this was our 9th. cruise cruise having tried fred olson and r.c.i. we felt r.c.i. where getting to be to pushy so thought we would give P&O a go .our embarkation was good and we found our cabin to be 1st class on deck d extra large balconey very nice The ship was just the right size no problems getting about we booked 1830hrs meals in M.D.R. all very nice allways good choice and plenty of good food, service also very good some of the shows where not to our liking however we allways found somewhere to go. Frankie Gliksman was a realy talented entertianer and realy made up for any short falls on the show side staff where very help full in partcular the young lady on recieption who found a small screw driver to fix my glasses we did shore trips at every port with P&O all where very good in fact we hade such a good time we have booked P&O agian for next year book early for good on board spend money and to make sure you get the cabin you want Read Less
10 Helpful Votes
Sail Date: May 2019
Wanted to cruise and wanted to see Norway, what a super experience for my first Cruise. Ventura is a well appointed, spotlessly clean. Staff lovely, nothing too much trouble. Food in Bay Tree Restaurant exceptional, waiters lovely, ... Read More
Wanted to cruise and wanted to see Norway, what a super experience for my first Cruise. Ventura is a well appointed, spotlessly clean. Staff lovely, nothing too much trouble. Food in Bay Tree Restaurant exceptional, waiters lovely, service excellent. Plenty of choice, can honestly say enjoyed everything I ate. Buffet good for breakfast and lunch, great choices, tea and coffee always available. Entertainment was really good, shows very professional, comedian very funny. Cabin very comfortable, staff lovely, thank you.Bed made up and towels changed, nothing at all to complain about. Had wonderful company on table 23, hard to say goodbye. All in all recommend it to anyone, I was a solo traveller, felt special, would go again in a flash, have to start saving up. Norway Fjiords were stunning,just as expected, scenery out of this world. Saw glaciers, snow capped mountains, museums, you will have njoy it very much, believe me. Read Less
5 Helpful Votes
Sail Date: May 2019
We are veterans of twenty cruises and this was our first time with P&O, we chose a seven night trip to the Norwegian Fjords leaving from Southampton. Parking was superb, boarding efficient our bags were outside our cabin by the ... Read More
We are veterans of twenty cruises and this was our first time with P&O, we chose a seven night trip to the Norwegian Fjords leaving from Southampton. Parking was superb, boarding efficient our bags were outside our cabin by the time we got there, room attendant excellent and beyond reproach. The ship itself was just dull, no wow factors at all everything Brown and beige. The shops were likewise dull with low end products nothing exciting on show. Food in the main dining room just not good same menu every day with a couple of changes not well presented and everything was just bland. The waiters were indifferent to rude, never introduced themselves just took orders and slapped the food in front of you. The buffet option was so small and cramped to be a joke the food simply dreadful. The late night snack options a joke. Entertainment was a mixed bag, one funny comedian one that should have been sent home. A couple of good tribute bands and an excellent rock headliner show. Day time offerings poor. Drink prices very attractive compared with RCL and Celebrity around £5 to £6 for a cocktail. Staff generally just not helpful or up to the standard we have learned to expect. We heard to of them chatting about passengers and laughing at them, to my mind totally unacceptable. Our first and last trip with P&O Read Less
5 Helpful Votes
Sail Date: April 2019
Seemed like a good idea at the time, first day we were greeted by a pedal bin in the toilet full of tissues and a used tampon smiling at us, reported it and all we got was a grunted apology whereas friends of ours got a fifty pound extra ... Read More
Seemed like a good idea at the time, first day we were greeted by a pedal bin in the toilet full of tissues and a used tampon smiling at us, reported it and all we got was a grunted apology whereas friends of ours got a fifty pound extra spend because some noise was heard early one morning.Although not P&O,s fault the ship was overun with wheelchairs, zimmer frames and mobility scooters.Technical faults ensued throughout and rudely awoken at 4.20 one morning with chairs etc being moved above us, when complained was virtually called a liar as no one goes above deck until 7.00 am to move stuff ,haunted ship I suppose. I dont think I've seen so many vastly overweight people in one place before, food ok but nothing wonderfull but most staff ok with some of the younger girls very smiley and chatty. One waiter virtually threw the food at us and seemed like he would rather be elsewhere . Two P&O cruises and four Princess and will go back to Princess in future , shame really as we would rather support home grown. Freddy Mercury tribute was awful if you were a queen fan and on a last note ive never seen food consumed in such large ammounts by people in their 80s as on this trip, no wonder it cost so much in care homes, lovely bunch though. Read Less
10 Helpful Votes
Sail Date: April 2019
First p&O cruise , we have always gone with tui (Thomson) before but wanted to see what it was like going from Southampton, we got there earlier than are allocated time and must say went through the embarkation procedure very ... Read More
First p&O cruise , we have always gone with tui (Thomson) before but wanted to see what it was like going from Southampton, we got there earlier than are allocated time and must say went through the embarkation procedure very smoothly, I had read previous reviews about the ship some good some bad , although some areas looked a bit tired overall the ship was fine, the cabin was no better than what we have had on Thomson ships. We found the afternoon tea was very limited (the same things on all the food areas ) Our breakfasts and evening meals were taken in the baytree restaurant and we found them excellent a good choice at every sitting, our waiters were very friendly and attentive (jam and dominic) table 109. Did not think the entertainment was that brilliant some acts were good (but not the shows like we have seen on Thomson) Our cabin steward was very good cabin always spotless. Went to Madiera for the first stop and on the cable car and toboggan ( this was a great experience , our last stop was in Lisbon and we went on the amphibious duck what a great laugh that was our guide Gonzales was brilliant. Would go again but did find drinks quite expensive you can get a drinks package but at £39.95 each a day and you must both have it think its a bit much. Read Less
Ventura Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.9
Entertainment 4.0 3.7
Public Rooms 4.0 4.0
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.4
Service 4.0 4.0
Value For Money 4.0 3.7
Rates 3.0 3.9

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