From WOW - The build-up - to UGH - The reality, starting off with the problems of online booking for dining etc and the horrific check-in at Southampton - to WOW - Entertainment incl Mama Mia, the iFly and North Star - to UGH - the problems inc lack of response from the Guest Relations (the door between the balconies - the door was repaired (so it could be locked and stop slamming all the time) - ...
I was on the maiden voyage and it was a "Wow" experience all right, but not what USA Today reported in today's glowing review. From the 2-3 hour wait to get on the ship due to the total technological breakdown of Royal's high-tech "Smart Check-In" system, to the double-booking of our room, the failure to deliver luggage, the malfunctioning of almost every single aspect of the ship itself (the ...
We expected some teething problems on a maiden voyage using new technology and were not disappointed. However the Operations VP Laura Posta was on board and played a true starring role. She fronted up and awarded every stateroom 300 dollars on the second day.......no reluctance just decisive leadership which was well appreciated by all the guests.
We had arrived at noon on Sunday to embark to ...
We are back from a fantastic cruise on the Quantum of the Seas! This was cruise #23 for me. We've sailed on all the major lines before RCL, Celebrity, Carnival, Disney, Norwegian, Princess, MSC and HAL. We've also done an inaugural before on Oasis. I had hoped to start writing this review earlier but the day after we got back my check engine light came on. As I feared, it turned out to be my ...
Even the future cruise discount and $300 onboard credit can't make up for the many failures of the maiden voyage. It took over an hour of standing to get checked in and same to get off. The highly anticipated and much publicized high tech capabilities was a low tech bust. The Robotic Bar seldom worked, the Internet was slow if you could get on it, the cabin thermostat was frozen, the bumper cars ...
Let's start off with an important caveat: This was the maiden voyage of Quantum so some of the things that happened on our cruise will hopefully not be indicitative of the new Quantum class product. I feel it only fair to point this out from the start in order to provide a balanced and fair review.
Ok, let's get going...
Appearance: This ship is visually WOW inside, especially when you compare ...
I have to report that unfortunately this is the worst cruise I have ever taken (and this was #77). There were SO many problems on this maiden voyage/transatlantic cruise that I can't believe that we actually made it across the Atlantic! Where to begin? Check in at the pier was a joke. There were a bunch of clueless people running around with IPads that tried to check people in. There was no rhyme ...
QUANTUM is EPIC FAILURE—2½ STARS!!!
This is my 5th transatlantic cruise, out of 15 cruises and my second maiden transatlantic, from this route. This ship has many similarities with my maiden voyage with the NCL Epic (2-Star vessel/voyage). In short this ship is much more an NCL vessel than a ship within the RCCL fleet. This ship is a complete disgrace and not representative in any way, shape, or ...
We are in our early 60s, Diamond members, and usually take three to four cruises per year on Celebrity or RCL. Our trip began with two nights in London where we walked and walked and walked since the weather was perfect and we hoped to see as much as possible on foot.
After taking the early buss to Southampton, we eagerly and patiently awaiting our turn to get onboard this magnificent new ship ...
There were glitches getting on the ship but it was to be expected since we were the first revenue passengers. Once on the ship it was amazing. Very elegantly beautifully designed with a lot of smart technology. Some of it was still in trail mode but it will be amazing when all the bugs are worked out.
Royal did however reward us well for the little glitches, $300.00 OBC and 25% of our fare in a ...
