I’m onboard now and the service has declined dramatically! Lots of new staff with attitudes and 3 star service. Rooms are outdated and in desperate need of a renovation. Stains on carpets and drapes . Bathroom still has a musty curtain and room temperature can not be fixed as they were here twice .
The staff questions everything. Order room service for breakfast no cutlery I call they say “are ...
We chose this cruise as it departed Southampton avoiding the hassle of a UK airport. Some things were good, cabin size and cleanliness. Some things were bad, the buffet was awful the food in general was pretty poor (think works canteen).The public areas were reasonably well maintained but the corridors and balconies were tatty. The ship had the feeling of a worn country house hotel. We had a good ...
We chose the QM2 because husband, an engineer, wanted to experience the one and only Oceanliner. This was our first and only cruise on a Cunard ship.
We actually were on the ship for 20 days—Southampton all the way to NYC. Every time we had breakfast or lunch in the buffet area it was a chaotic mess. And interestingly, we never received a survey from Cunard after completion of our cruise, so my ...
First of all, I am a very experienced cruiser including very high end like Regent and more moderate lines like Celebrity. I was very excited to sail on Cunard as I had heard so much praise and accolades for the white star service, the food and the elegance of the ship. So my perspective is comparing to what I know of other lines.
First of all, the good. Hands down, the cocktails are the ...
Celebrating a 25-year wedding anniversary of friends. Check-in was slow and tedious. Personnel unable to properly read vaccination certificates (due to dates in UK and USA being written differently!).
Debarkation was an absolut disaster. They blamed it on the US Authorities. Not sure it's to be believed.
The dress code, although highly-touted, was neither applied nor enforced. Don't bother ...
This is my first cruise on QM2 after having lost my dear brother and sister in law within 5 days last year. Started off very well, poor tour in St Thomas but we did get a partial credit. Kings Court Is always very busy struggle to avoid other people when carrying food though the waiters do sometimes assist me if they see me struggling. Our steward was fantastic until he disappeared but was ...
The ship has become tired looking, in particular on the outside. The first impression is rusty and a tad shabby. It can now longer be described as luxurious (there are too many truly luxurious ships out there now).
The passenger population consisted of a primarily older age group, with many of 70 years plus. A huge number were immobile, infirm and with conditions that led to emergency ...
Having been on the Queen Mary 2 a few times before we knew what to expect, excellent food, beautiful cabins, and wonderful crew.
What a disappointment: the ship looked tired, there were stains on the carpets in our cabin, the shower nearly scolded me, bits of silicon was missing around the shower tray and taps around the sink, the food was so average KFC would have put them to shame, the ...
We selected this cruise to celebrate my 60th birthday and our 40th Wedding Anniversary, so it was very special and important to us.
The embarkation at Southampton, despite the queues, was very well organised and slick.
Our stateroom was not to the standard we had been accustomed to aboard other cruise ships. The room was very small and the bathroom tiny. A refurb is very much needed. The ...
Total disappointment in the main dinning room Britannia (1) We are a party of six, setting of tables was unreasonably tight between tables. One end of our table was against a wall, waiters had to squeeze themselves to serve, particularly to the guest at the end.
(2) Menu was not appealing, its quality below average standard, most food on the menu remained unchanged throughout the voyage ...