1. Home
  2. Cruise Lines
  3. Cunard Line
  4. Queen Mary 2 (QM2) Review
  5. Queen Mary 2 (QM2) Cruise Reviews

12 Southampton to Canary Islands Cunard Queen Mary 2 (QM2) Cruise Reviews

Embarking RMS QM2 in Southampton on December 3 for the 12-night cruise to the Canaries, this trip sets a record in my cruising life of 20-plus years in that I spent 32 nights in a single ship during 2015. The last trip was in January ... Read More
Embarking RMS QM2 in Southampton on December 3 for the 12-night cruise to the Canaries, this trip sets a record in my cruising life of 20-plus years in that I spent 32 nights in a single ship during 2015. The last trip was in January Southampton to Dubai and I was somewhat surprised that some restaurant staff greeted me for a 'welcome back', unusual for a ship this capacity while usual on Silversea and SeaDream. Travelling Britannia this time (last time in Princess Grill), the embarkation was satisfactory and it took about just one hour for me to reach my cabin, wherein I was surprised that the luggage had already arrived. The cabin was clean and comfortable, of decent size with a large balcony. The first 4 nights were sea days including 2 formal nights and on QM2 it was always a dressed up occasion for dinner everyday because it would be either formal or informal and no casual (jacket required as well) though you can opt dressing casual eating buffer dinners. Britannia Restaurant was comfortable and classy for a restaurant this big and service was good. The food could not compare with Princess Grill which offered an alternative always-available menu for choices but was good for a big ship, probably best of any big ship in a non-premium cabin. Arrived Funchal, Madeira day 5 at 9 am with an afternoon departure. The ship offered a bus transfer to town free to some depending on the fare or you pay USD6, or you can take a pleasant sea-view walk of 20 minutes. Good weather and Funchal is always among my favourite ports of call in that I can see much of it during the several hours ashore. Next day 9am at S Cruz Tenerife departing almost midnight. Could sample night life of this port but did not do so due to some walking distance and the fact that this port is not a town of night life. After 4 sea days it would be 4 port days as ports are nearby. On my return visit to most ports this trip, S Cruz is not among my favourite ports but first visit to Las Palmas de Gran Canaria next day was very good. Taxied to historic centre (EUR12) which was nothing particular, but the real centre of action should be the port area, with shopping at El Corte Ingles and malls and the beach area is within walking distance. This area is interesting and the winter sun was lovely, reaching almost 30C but dry and comfortable. Tourists come mainly for it not for the scalps of history downtown. Could have taken bus No 1 to historic town centre. Next day Arrecife in Lanzarote saw the small port over flown with tourists from 4 ships and again it had the Canaries winter sun. Early departure in afternoon. Ship offers transfer free to some passengers depending on the fare. It was another formal night the next sea day, 4 in all, and I found QM2 to be a most dressy ship even more so than on Crystal, even at Britannia and people seems to enjoy dressing up for the occasion everyday. Good early arrival in Lisbon and the ship was berthed right in town centre, a 10-minute walk to main square, and again the weather was good. But the ship had to depart at 9:30pm instead of the scheduled 5pm due to incredible port authority bureaucracy. The port master wanted to visit the ship before we sailed and apparently he might have been enjoying an early dinner till very late to find time to visit. This gave me and some 2500 international passengers permanent bad impression of the port of Lisbon, if not of the Republic of Portugal. No reason for his Majesty's late visit explained, or needed to. Scheduled to arrive Vigo very early but good that we still made it at 10:30am, and credit must be given to the mighty QM2 which is the fastest ship. We departed at 6:30 pm instead so we made this port comfortably, otherwise it would have been omitted, given that it was an ordinary cruise ship. We arrived Southampton on time at 6:30am despite the later time of departure at Vigo port. Vigo turned out to be a very interesting port with houses built on layers of town uphill. Good shopping right at port area and here I enjoyed an early Christmas atmosphere. Good cruise except for the bureaucracy inflicted delay of departure at Lisbon port, and the ship's service is overall very good in Britannia Class (had previously cruised Cunard 4 times all in Grill). I found that Britannia is also very good and probably a better value. QM2 offers good shows and enlightening lectures, is spacious on a per passenger basis, and it offers the traditional midnight buffet from 11pm till 2am, and this old ritual is now omitted by most ships on cost-cutting. If not all White Star service aspects are restored (which is difficult, given that we are not paying the old White Star fare), I found much of the service of the Golden Age on QM2 still intact, at least in form. No ship offers the Queens Room afternoon tea dance as if on Titanic. I tried also room service at 3am and my Thai Curry Chicken with rice arrived in good time, well presented like in Grill. Overall QM2 is among my favourite of ships as it offers a first class traditional cruise even on Britannia Class, with big ship facilities and a touch of small ship service mentality. The overall experience of this trip exceeds my expectation of the Britannia Class cruising. Read Less
Sail Date December 2015
We have done a couple of other cruises with Thomson before and was wondering what to expect with Cunard. The Queen Mary 2 was the friendliest ship we have ever sailed on. We got to Southampton an hour and a half before out allocated time ... Read More
We have done a couple of other cruises with Thomson before and was wondering what to expect with Cunard. The Queen Mary 2 was the friendliest ship we have ever sailed on. We got to Southampton an hour and a half before out allocated time and was allowed straight aboard. Our cases where already waiting at our cabin. The staff on the ship could not do enough for you and were so friendly. The food and service was amazing. We ate in the Britannia restaurant every night and were lucky enough to have a table for two on the balcony. It was lovely to her the harpist or string quartet. The staff in Samuels bar were great fun and were very entertaining. It was great to have a live band in the nightclub. The ship was so relaxing loved the Pavilion pool . The Bay of Biscay was rough but the ship coped so well so glad we were on an ocean liner. When we booked this trip we were worried that there may be a lot of snobbery. To our delight we have never met so many lovely passengers. Afternoon tea was delightful. At last we have found someone who knows how to make tea. We went on two trips Heart of The Palma to the National park and Puerto Del Carmen. would recommend both. We really enjoyed all the stops sailing into Lisbon as the sun had just risen was beautiful. The holiday was great value for money. Cunard we are now hooked Read Less
Sail Date November 2014
The cruise was ok, not fabulous as I was expecting. The book in was good, no problems apart from loosing a case for a short while. The Kings Court food hall or as I would describe it canteen was poor throughout. Food was at best slightly ... Read More
The cruise was ok, not fabulous as I was expecting. The book in was good, no problems apart from loosing a case for a short while. The Kings Court food hall or as I would describe it canteen was poor throughout. Food was at best slightly warm, staff surly, food usually cold and overcooked. The Nova virus meant that everyone had to be served. That meant rationing, I challenged the tiny portions and asked why we couldn't have a tray. The Officer I spoke to said that it was to stop greedy people taking too much!!!!! It is the only cruise I have ever been on where I lost weight. Gym was good and the entertainment was excellent but the ship was a little tired in places. The food in Britannia Restaurant was reasonable to good but normally cold. The best bit was the pay extra Restaurants, I really didn't expect to eat in them as much. The crew were varied. The usual far Eastern, and Western European staff great as always but the newer staff ranged from aloof to surly, I couldn't believe the attitude of some of them, it was a disgrace and Cunard should be ashamed. What a shambles, wont travel with them again, second rate, not at all what I would expect on an alleged 5 star ship. Cunard did not respond to the letter I wrote on board, to the form I filled in and after 2 weeks to the phone follow up. Why do you bother if you don't want to know?   Read Less
Sail Date November 2014
Following a 12 night trip on the Queen Mary 2 to the Canary Islands my wife and I feel impelled to express our concern about falling standards on Cunard's flagship. This was our fifth trip on the QM2 and we feel that the ambience of ... Read More
Following a 12 night trip on the Queen Mary 2 to the Canary Islands my wife and I feel impelled to express our concern about falling standards on Cunard's flagship. This was our fifth trip on the QM2 and we feel that the ambience of the ship has deteriorated from five to three-star. We twice had to summon a plumber when the flush mechanism failed on our cabin toilet, the second time as my wife was preparing for the final formal evening of the cruise. We had to miss the special dinner as a result. Nothing was done about an intermittent fault in the ceiling down-lighters. They periodically switched themselves off, then on again. We complained about the lack of carpet cleaning and were informed that this was because of a minor Norovirus outbreak although we fail to see the link with a stomach bug. We had to repeatedly wash our cabin drinking glasses and request that clearing crockery and dirty glasses should be an automatic part of cabin cleaning. Bedlinen was not changed often enough for a 12-night voyage. We were disappointed with the updated navigational details given on Channel 41 of our cabin TV. These are difficult to follow for the layman. Previous graphics showing the progress of the voyage, wave height etc, were excellent. Contacting 24-hour room service was difficult. The number frequently rang without reply or went to a recorded message to "try again later". We understand that the cruise was fully booked but this failed to meet the high standards we have always appreciated. We found that espresso coffee was no longer available from room service. In its place we were served strong "stewed" ground coffee. I also noted economising in the Britannia restaurant when I was served a Grand Marnier soufflé that lacked spirit. Because of the Norovirus outbreak staff were serving in the self-service area. In the evenings, the dessert section was at the rear of a taped off stand. Staff had to be asked to explain what they were. Several spoke heavily accented English making communication difficult to follow. Surely a menu of desserts could have been placed where passengers could make a choice. The graciousness we expect on a Cunard cruise was sadly lacking on occasion. The company sadly need to raise its sights.   Read Less
Sail Date November 2014
Well it has been a while but I thought to write a review anyway! It was all about two weeks of relaxation and getting spoiled from the great “ White Star Service” as Cunard calls their Service rules. This cruise took place December ... Read More
Well it has been a while but I thought to write a review anyway! It was all about two weeks of relaxation and getting spoiled from the great “ White Star Service” as Cunard calls their Service rules. This cruise took place December 2013 ! From Southampton to Southampton! Canary Islands! Pre Cruise stay: Prior the cruise I stayed three night in The Goring, London- Belgravia! Now THAT was an experience in itself- dear me! It is a very small Hotel, compared to the other Hotel chains!! Still family owned and it still bears the name of that family- Goring! After an hour everybody know ones name, how they do that I have no idea! The ideal spot for people watching, which I love, was the Lounge, Bar and Tearoom. Very elegant but a bit over the top- anyway I enjoyed every minute of it- and would go there in a heartbeat! For example I ordered my usual tea, the first cup was poured from the white gloved waiter. When this delicious cup went down nicely and I was about to pour my next cup- out of the blue or somewhere a waiter appeared ( in white gloves – of course) and took the teapot out of my hand and said that is his job to do. Dear me, heaven and hell! When my sandwich arrived- I was hungry as usual- I waited and waited – that some waiter may appear ( in white gloves- of course) to hold the sandwich whilst I bite on it. Well he seems to have been busy- I went through the ordeal of eating it with my own ungloved hands. That just won´t do- and a complain letter is already on it´s way. LOL! ( THAT was a joke of course…) The Goring is very close to almost everything weather by bus, cab or in walking distance- depends how much “ walk “ one can take! Ground- Transportation: Then the time came for Cunard to take me from the Goring to Southampton- I expected a bus with fellow cruisers, who were taken on at the airport. No such thing! A nice limousine was waiting in front of the Hotel – the driver already waiting for me to leave the Hotel. I was nicely seated in the back, two bottles water next to me – well that’s a way to go Cunard I thought. The bus would have suited me perfect – but I won´t complain about this nice , fast and very “ posh” transportation to Southampton! Embarkation in the Queen Elisabeth Terminal in Southampton was also quick and painless- worked like a charm – very, very well done Cunard! The Queen Mary 2, the Service , the Style and the “ Royal Show” : The cruise itself was great, the ship , well, QM2 is not to compare with any other ship, she is unique- VERY VERY BRITISH! As I like it! ( oh well that sounds almost like a Shakespeare Play) Even though I sailed her before I forgot how big “ Proud Mary “ really is- quite a walk from there to there- which is good, helps burn calories. What I love is that wonderful real teak outdoor promenade which wraps around the whole ship with wonderful views out to the sea. There are no Rock Climbing walls, no ice rings and so such things. Gives one the real ocean liner feeling. In the Service and food compartment Cunard is to compare with Celebrity- in some ways Celebrity shines, in some Cunard! What I found a bit too much or in this case “ overboard” were the many formal nights- five all in all in ten days. THAT IS – even for me ( I have no problem with dressing up – still…) a bit too much! Informal means , Jacket required , tie optional . We had a simple ( well as “ simple “ as Cunard goes..) Gala, then a black and white ball, a fancy dress ball, Royal Ascot ball- that´s how they called or themed their formal affairs! The Royal Ascot Ball was something not to be missed- many Ladies with a hut in the Dinning room and afterwards in the Queens Room. They made a “ Lady with hut parade” the one with the best hut won a bottle of bubbly ! That´s what I called “ The Show” – so much fun to watch- and all served with this great British Humor! The Destinations : The Canary Islands were great ( Madeira and Tenerife were my favorites) - but almost in the way- and I thing they experiences there were all over these boards often anyway! For me the ship is much more the destination than the port of calls! The post cruise experience: The Debarkation went as well the beginning- so only praise for Cunard here as well! The drive from Southampton to London Heathrow – well that was the bus then, but as soon as I sat down I fell asleep anyway- happens always with me in buses – I don´t know why! Went as well as could be! Fast and efficient! Final Thoughts: All in all a very recommendable cruise experience and a very very recommendable Ship! If Cunard would get the right deals for both solo cruises and couples I would exclusively sail Cunard- but their prices are sometimes a bit over the top- in other words you get more days at sea or more time on board for the price you pay on the other mass market cruise lines! Preferably HAL or X – which are also mass market- of course , but more in the premium segment, with little touches other cruise lines have long forgotten or fell victim to the all too obvious cost cuts. Michael Bayer   Read Less
Sail Date December 2013
Somewhat disappointed with our cruise on the QM2. We never eat in buffets so were limited for choice for lunch on embarkation day, to their Sir Samuel’s café. Nice coffee ( charged for) very limited snacks. On the matter of food the ... Read More
Somewhat disappointed with our cruise on the QM2. We never eat in buffets so were limited for choice for lunch on embarkation day, to their Sir Samuel’s café. Nice coffee ( charged for) very limited snacks. On the matter of food the servers in the Britannia restaurant, in the main, had no clue as to table etiquette, leaning across guests, not serving or retrieving plates from the correct sides. Again about the food, so as to restrict our intake, we always, when on cruises, for breakfast , use room service and slip a couple of dollars to the deliverer, never had a word of thanks. This room service was a bit hit and miss, as in our case, once there no knives another time just one cereal spoon, another time food items missing and another time as our time slot had passed I had to phone room service to chase the delivery. Lunch in the Britannia was so poor I had to send some fish back which I can only describe as having been cremated. Dinner, well I had beef three times and each time it was a failure. Mind you their starters and sweets were served very prettily. One good thing where Cunard did excel, over other cruise lines we have been on, was their entertainment. All the shows in the theatre were top rate. It’s a shame that the theatre itself had lots of seating with restricted view. As my wife is fairly wheelchair bound we had to get to the theatre very early, so as to get an accessible seat. It was then quite comical, in a sad way, when we observed loads of people bobbing up and down and moving about the theatre trying to get a good seat. All in all it’s back to other cruise lines for us. A shame because we liked the dress code on Cunard (sometimes abused with no control) Perhaps we are just of another generation, when right was right and wrong was wrong, with no if’s or buts in the middle.   Read Less
Sail Date December 2013
I Bid for a charity cruise from Southampton to Tenerife and back which was kindly donated by Cunard.It was the 1st time I had sailed from here as my only other time was out of New York to the Caribbean which we enjoyed ever so much we had ... Read More
I Bid for a charity cruise from Southampton to Tenerife and back which was kindly donated by Cunard.It was the 1st time I had sailed from here as my only other time was out of New York to the Caribbean which we enjoyed ever so much we had such a great Time so when we got told we had won,not only was I surprised but I thought we will have a great time like we did last time ,memories etc. Well it could not have been further from the truth,yes the ship was just Fab the staff/food and everything about it but sadly it was let down by the people on board .It seemed to attract a different cliental they would rush for tables food and cause havoc it was a frenzy I have never seen anything like it one would think that we would starve ,funny and yet interesting to watch older people being aggressive mainly over food. So was it just down to destinations and the UK port ? I would guess so and defiantly would not go on that one ever again.The other thing was the price I paid was twice what my next door cabin paid on the High street not that I was bothered as I was well happy the money went to the Charity but the discounting that goes on is something else which I an learning. I will be going again on the QM2 as I like the ship and the Cunard style and really its just superb Read Less
Sail Date December 2013
My friend & I joined the QM2 on November 30th for 11 nights of relaxation & pampering. After a fairly short wait at check in we stepped on board the QM2 on deck 3 opposite the Champagne Bar to be met by a very nasty smell. Assuming ... Read More
My friend & I joined the QM2 on November 30th for 11 nights of relaxation & pampering. After a fairly short wait at check in we stepped on board the QM2 on deck 3 opposite the Champagne Bar to be met by a very nasty smell. Assuming it to be left over from tanks etc being emptied we assumed it would clear later. It never did for 11 days the area they call the Grand Lobby had a nasty smell around it. We found our cabin 6234 & our bags were already there. Cabin seemed very pleasant so we unpacked & headed to Kings Court on deck 7 for a late lunch. What a disaster... I have been on 30+ cruises & I have never seen such a badly laid out buffet. It's mainly a long corridor with seats in it. The food selection & presentation were the poorest I've ever seen & while we had 1/2 nice meals on the whole it was unacceptable for a ship that considers itself a quality ship.Salad selection was minimal & cold meat at times on display was curled at the edges.I have seen nicer staff canteens than this Dinner in the Britannia dining room was mediocre at best & there were a few beef dishes so tough that I could not chew them. Service was slow & staff looked very unhappy. We had a table for 8 on the upper level so could not see very little of this room but our table companions were very good company thankfully as we often had long waits for food. We then took a walk on deck 12 "the pool deck" I was expecting a luxurious resort type pool area with nice sun beds & seating area's .Not on this "Ocean Liner" Bare decks with furniture stacked in 1 corner. It was awful like the deck of a ferry boat. This is not a ship for those that like to sunbathe on the top deck & swim in pools there. Pools were more like paddling pools sitting on top of the deck & some of the hot tubs were badly peeling & needed replacing. The indoor pool was again basic & very poorly furnished. No feel of luxury in here either. At the rear of the ship is 4 terrace decks. 1 for Grill guests only & others with loungers around poorly designed & very small plunge pools. Deck area's were not even 2 star & certainly not 5. Inside the ship is a maze of corridors stairs & dead ends. The ship has no flow. The Grand Lobby is not grand at all with the sweeping staircases I admired in the brochure pictures leading into the side of elevators. The theatre has avery bad design with a protruding square stage & therefore square seating around it. With poorly placed pillars a good seat here was hard to get. Not that the entertainment was a must see anyway. The singers & dancers seemed like a good group but the production shows just do not work. They are an odd choice of music & songs & were very dated & just old fashioned. The orchestra were very good but again music choices were very strange. The entertainment director (not cruise director) was on the older side & we only saw him here for 2 minutes at end of each show. The planetarium (doubles also as a cinema) was very nice room but shows are short (maybe 20 mins) & this room seemed under utilised. More films on sea days would have been great or maybe a cookery demonstration. The lounges on deck 2 & 3 are very nice as is the Lions Head pub & we enjoyed the pub lunches in here. Hot & tasty & I think best place for lunch on board, The Queens Room is the most amazing ballroom at sea but is situated behind the restaurant so you had to go up or down & across the dining room to get to it. There was a line dancing class in here daily & ballroom dance class & in the evening ballroom dancing from around 8 to midnight. This is a stunning room but if you do not ballroom dance then there's nothing going on in here for you !!!! Afternoon tea is served here with white gloved service & it was very nice but service was very slow so we only went once. behind this room is G32 disco but sadly smoking is allowed here & room just stinks. We tried twice but smell was off putting. The gymnasium on this ship is small & the worst decorated one I have ever seen & I certainly would not have wanted to use it.No luxury here. As the pool deck was so bad we bought a 6 day spa pass for the spa pool sauna's etc at $95. During that time various areas did not work & everyday something was closed for maintenance. Again this area was in a poor state of repair & requires an extensive upgrade. Treatment prices were expensive but probably on a par with other ships. Queen Mary 2 is pretentious but there is no substance to deserve it. Calling your captain Commodore is fine but you have to deliver good quality in a luxurious setting. Ocean liner or cruise ship we are paying for a quality holiday & QM2 fails to do that in all area's. I am very unsure where Carnival are aiming to go with the QM2. with an average passenger age of around 75 this ship is a floating ballroom appealing to gentlefolks & retirees of a post war era but sadly this ship offers nothing to my age (early 50's) I had high expectations & they were not met.   Read Less
Sail Date November 2013
Having just returned to Blighty from another lovely cruise I thought I would write and put forward our experience. This is the second time with Cunard the first on the Victoria which was a very enjoyable experience. At 150,000 tons this ... Read More
Having just returned to Blighty from another lovely cruise I thought I would write and put forward our experience. This is the second time with Cunard the first on the Victoria which was a very enjoyable experience. At 150,000 tons this large Liner is obviously very stable and although we did not incur any rough weather the bay of Biscay was always there as a threat on the way back.This was managed with sophisticated ease a good point to think about if you are thinking of taking any dubious friends or relatives away from our British shores this ship is a good bet.The breakfast at Kings Court was an easy affair compared to many ships we have been on there was never a time we had to share a table or fight for food as on some Italian ships we have incurred in the past.Even the P&O Azura we found to be very full at meal times and sea days rather over subscribed sometimes but not on this ship.I think you have to like dressing up though,for this ship to be a pleasure, as the informal evenings are still jacket and smart dress and that just leaves the Formal nights of Bow tie etc.so hardly a relaxed affair when it comes to choice.The presentations or talks given by the experts were very entertaining and although my wife thought them a tad bias to wards males i could only see this as a bonus.The Planetarium was a bonus and quite enlightening ,the cinema almost full size bringing the latest trash from America e.g World War Z - Man of Steel etc.but if you are bored it has some qualities the shows were good and varied so some good points re entertaining and of course the various bands around the ship cater for most tastes. Down side = ridiculously priced wines are a joke and the lack of bottles or full wine glasses on tables showed that, very few people deciding to get ripped of - I was paying from $9 for a small to $16 for a larger glass a bottle will set you back around $40 - the wine package 6 bottles of Red for about $240 upwards. Beers - they ran out of Speckled Hen on the second day and by the end in the ball room I asked for a Bodingtons he returned sorry ran out then a London pride? came back "run out" landed up with a larger. P&O are the best I have found for drinks at reasonable prices. Service good as you would expect so to finish - -- this was our 16th cruise we have been on 9 different cruise lines and sailed a fair amount of places around the world so not that experienced but enough to get an idea of what to expect and what not. Would I travel on this ship again ? Given the itinerary = I would be delighted -- it is a lovely British experience.   Read Less
Sail Date November 2013
Pre-cruise....we booked 2 staterooms in June; one for wife and I; one for mother-in-law (at double occupancy rate!). Unfortunately mother-in-law had to have unplanned cardiac surgery in early September and it became apparent that she could ... Read More
Pre-cruise....we booked 2 staterooms in June; one for wife and I; one for mother-in-law (at double occupancy rate!). Unfortunately mother-in-law had to have unplanned cardiac surgery in early September and it became apparent that she could no longer travel. We asked our travel agent if we could substitute our son and daughter-in-law in the other stateroom. They said no problem, but Cunard refused point blank and also did not refund any of the £1800 we paid for that room.....yet they re-sold it to someone else!! This made us particularly annoyed and far from impressed with Cunard, with whom we've had positive experiences in the past and we are Gold World Club Members. So much for their White Star Service and one of its facets,'.....we never say no, we offer alternatives.....' Embarkation....smooth organisation in the Terminal, yet we were left to our own devices as we boarded the ship. Found our way to stateroom and bumped into our steward Joseph in the corridor, who was most welcoming and then helpful bringing our luggage to the room promptly. Stateroom....spacious, clean and well-maintained. Not unduly noisy, but some extraneous noise from nearby lifts (constant 'ping' as lifts arrived at deck level!)throughout the night. Dining....originally booked first dinner sitting (to suit elderly mother-in-law), but managed to change to our preference of later sitting with assistance from a helpful assistant maitre d'. Most meals taken in Britannia Restaurant; good selection of quality food always; service also very good. Kings Court buffet was visited occasionally, but that area was severely curtailed for several days mid-cruise, due to an outbreak of Norovirus. Afternoon Tea was an elegant treasure in the Queens Room. Room Service was prompt, efficient and free! Destinations / Excursions....ship berthed alongside at each port, so no tendering thankfully, as this can be tedious on QM2 with its large number of passengers. Free courtesy buses provided in all ports where they were needed. Excursions were plentiful, but quite expensive. We 'did our own thing' at all ports as we'd been to all of them previously. Prices....drinks somewhat pricey; $30 for a bottle of 'house' wine, plus their obligatory 15% service charge that is '....added for your convenience....'; more likely for their benefit! Norovirus....we were surprised that there was no sanitisation regime as we boarded in Southampton. There was the usual declaration to sign that you'd not been unwell etc in the preceding few days. I've always viewed these as useless as who is going to say 'yes'? Anyway, a few days into the cruise as we board at one of the ports, the Captain makes a PA announcement before we sail that a significant number of people were reporting to the sick-bay with GI symptoms. An advisory note it then delivered to staterooms later that evening from Cunard's medical adviser detailing the problem and what their intended course of action was. We had to endure about 4 days of intense disinfection of public areas and also lock-down of the buffet counters etc resulting in long queues as waiters had to serve food and drinks individually. The main restaurant tables lost their flowers, cruets and table numbers from then until the end of the cruise too. Can't help wondering if an early personal sanitisation regime might have prevented the outbreak in the first place. A couple of general minor irritations that are disappointing....1-SMOKING - it is a shame that Cunard have not adopted UK legislation on no smoking in closed-in areas. A particular example of this is the G32 Club on Deck 3L which smells throughout like a dirty ashtray whatever time you go in there. 2 -INTERNET - 4 years ago when we were on this ship they had a brilliant system of email and interactive services etc available in each stateroom. Where has it all gone?? Seems that a wifi network is now available in places, but I found signal strengths sporadic; speed poor and cost almost prohibitive! Overall....an enjoyable cruise. One of the great features of the QM2 that never fails to impress is the lack of awareness of sail-away or berthing movement. Many ships we've travelled on vibrate excessively during such manoeuvres, mainly due to the cavalier use of bow thrusters and their old design. Read Less
Sail Date October 2011
Previously we have been reluctant to book a cruise because we were told it was only frequented by elderly passengers who sit around habitually talking about their vast portfolio of cruising experiences. However, we wanted a change from our ... Read More
Previously we have been reluctant to book a cruise because we were told it was only frequented by elderly passengers who sit around habitually talking about their vast portfolio of cruising experiences. However, we wanted a change from our usual package holiday experience and decided to take the plunge. Compared to our recent holiday on a Greek Island we received absolute 5 star service from the moment we stepped aboard to the moment we left and when you consider the all inclusive extras the price comparison is very competitive. It is true to say that the majority of passengers are 65 plus; some of whom we met at our shared breakfast table. The conversation we found was very interesting and friendly. It was not at all staid and monotonous.In fact we found the whole dining experience first rate from the variety and quality of the menus to the service we received from our waiters Eddie and Gerco. We did hear some complaints from a minority of fellow passengers but in our opinion these were unfounded and unjust. We tended to skip lunch in favour of afternoon tea; in the Queens Room there were different pianists, a harpist and a string quartet which were all very entertaining during afternoon tea. There were plenty of on-board activities to keep us occupied during the sea days, so many in fact we were unable to attend any lectures , pub quizzes or planetarium shows. We did not make full use of the thermal spa and in retrospect we could have negotiated a better deal. The shows in the Royal Court Theatre were good especially the dancers and Allan Stewart a singer,comedian and impressionist. One afternoon we enjoyed a Classical Performance by James Sherlock. Being jazz fans we spent a lot of time in the Chart Room listening to the excellent Simon Galfe Trio. Sometimes, it was very crowded so it was difficult to get a seat at the beginning of the evening. The chart room bar staff looked after us very well especially Maya and Yuliya. The only disappointment was when a guitarist joined the trio and in our opinion drowned out the other instruments and effectively cleared the room by mid-night. We had an inside stateroom which was large enough for the two of us. The bed was really comfortable. The free shuttle buses to and from the ports were really convenient. Because you are only visiting for a few hours, at best you can only scratch the surface of each port of call. However, we considered Lanzarote to be our favourite port of call. There are less high-rise and commercial developments. The capital Arrecife is smaller and less congested than the other ports. There is a tree less lunar volcanic landscape which, whilst not to every body's taste, is very atmospheric and dramatic. We enjoyed every minute of our Iberian Adventure Cruise and can't wait for the next cruiuse. Read Less
Sail Date October 2011
I say constructive criticism as that is the way I wish people to take it. It is not a moan or whinge as I have heard so many do so in the past - it would appear that some just like to moan for the sake of it and expect everything for ... Read More
I say constructive criticism as that is the way I wish people to take it. It is not a moan or whinge as I have heard so many do so in the past - it would appear that some just like to moan for the sake of it and expect everything for nothing. Yes, I think the QM2 is well in need for her forth coming refit but that did not stop me having a wonderful cruise aboard her earlier this month. Least of all she needs to have that unsightly dent in her rear sponson knocked out. But I have been reliably informed that every square inch of her carpeting is to be ripped up and replaced. This is after extensive repairs have been carried out on the decking. I did notice her decks beneath the carpet were extremely pot holed where the leveling compounds had collapsed and I did note this was probably a health and safety issue. The external decking also is to have a face lift whereby all the sealant between deck-boards will be gouged out and resealed correctly and not left proud of the decking. The 'Lion Pub' is also in for a major re-design, apparently going for the more traditional pub setting of more intimate cubicle/cubbyhole layout. Unfortunately, I didn't hear of any extensive changes to the 'G32' nightclub, which I feel would be advantageous. It just does not have that nightclub atmosphere I have seen on other ships.The cruise itself was lovely, the food was excellent, although I did hear some having a moan. The staff were as cheerful, helpful and as professional as I would expect and have no complaints there. I feel Cunard could go a lot further with the entertainment on board and I found this also the case on the QV last year. I feel as well as the nightclub which is not everyone's cup of tea, they could nominate one of her bars on a daily basis being a late bar. The evening shows should be extended to take into account the second restaurant sitting. And the acts both in the theatre and bars could be a little more varied. Certainly in the theatre we don't all wish to watch singers and dancers. Maybe they could introduce the odd juggling or acrobat show. Solo guitarists also wouldn't go amiss - it seems to be all piano/harpist/string quartet. I also felt the band was not varied enough, mainly Caribbean music which is ok if you are cruising there. And my big disappointment was in the 'G32' the band played too much there and didn't have a regular DJ who who could 'feel' the night revellers and have a repertoire with them. All this said, whilst I found the QV had the edge over QM2 because I feel she is more intimate and elegant. it would not prevent me going on another cruise aboard her. Read Less
Sail Date October 2011
Queen Mary 2 (QM2) Ratings
Category Editor Member
Cabins 5.0 4.3
Dining 4.0 3.9
Entertainment 4.0 3.7
Public Rooms 5.0 4.4
Fitness Recreation 4.0 3.9
Family 3.5 3.9
Shore Excursion 4.0 3.4
Enrichment 5.0 3.9
Service 4.0 4.2
Value For Money 3.5 3.7
Rates 4.0 3.8

Find a Queen Mary 2 (QM2) Cruise

Easily compare prices from multiple sites with one click