1. Home
  2. Cruise Lines
  3. Cunard Line
  4. Queen Mary 2 (QM2) Review
  5. Queen Mary 2 (QM2) Cruise Reviews

51 Southampton to Europe - British Isles & Western Cunard Queen Mary 2 (QM2) Cruise Reviews

We chose this cruise as a toe in the water before booking the transatlantic cruise. It was a complete disappointment, things we didn’t consider or were misinformed about by the Cunard booking line...no planetarium, the iconic ... Read More
We chose this cruise as a toe in the water before booking the transatlantic cruise. It was a complete disappointment, things we didn’t consider or were misinformed about by the Cunard booking line...no planetarium, the iconic afternoon tea, only on the second day despite boarding a 1pm and it was a “bun fight”, first come first served. You have to find your own seats, this encouraged a sharp elbows attitude, not pleasant. All this effort for a cup of tea, a pretty standard couple of fingers sandwiches and scone!! Shops and library and spa not open until after 5pm each day due to being at port. None of this was made clear at the time of booking in fact we were told the Planeterium would be open. The buffet in kings court is pretty good, the Britannia a la Carte restaurant is ok, I did find it really strange that they seat people all crowded together leaving empty areas. This meant it felt a little impersonal. We has asked for a table for 2, as had the couple in the next table, we were 2 inches apart and we’re served by the waiting staff as one table. This was thankfully not an issue as they were a lovely couple, however if they had been “a bore” it could have spoilt our evening meal. Especially, when we could see other free tables in unused areas throughout the restaurant. no fine china, no silver service, no pleasantries from staff, not much energy. Food pretty unexciting and tepid, tiny portion.. one new potato halved, one baton of carrot and two small broccoli florets. Finally found our departure time was 8:20am, we were told we would be able to stay on the ship until midday when we purchased the cruise. The real story is that we were awoken by the captain in a loud announcement over the tannoy at 7am. Left us feeling like we were being held to attention at the end on our bunks for a role call. A final attempt to leave on a positive we visited the Britannia for the breakfast “cold eggs Benedict” is no ones cup of tea!!, the waiter didn’t even apologise, just addressed another member of staff in a raised voice said “cold”. No interaction with us and no apology we made a hasty exit. All in all the bed was very comfy, but that’s about it! Room very uninspiring. This is the final note- on our return from “enjoying’ our breakfast, despite our belongings being in the room, the maid had already prepared the room for the next guests. We could have laid on the bed , put our luggage on it. Awful. Can’t honestly recommend QM2, glad we did this shorter taster cruise as I would have gone crazy on the transatlantic, When I to go to New York, it’s a plane for me! Read Less
Sail Date November 2019
Having been on the QM2 previously in 2013 for a Canaries cruise and realising they had fairly recently Remastered her in 2016, we were keen to get back on board and savour her replenished splendid Character. CPS took the car as usual ... Read More
Having been on the QM2 previously in 2013 for a Canaries cruise and realising they had fairly recently Remastered her in 2016, we were keen to get back on board and savour her replenished splendid Character. CPS took the car as usual and being a rather dreary day its always so nice to just hand over the keys and leave the car in their hands and watch the luggage disappear into the building knowing within a very short time you will be re united with it outside your state room. Within 40 minutes we were on board and after a quick tour around we ventured up to kings court.This was where the difference was noticeable it seemed lighter brighter and large than we remembered and that one of the big bonuses of the QM2 in that its size to passenger ratio is the best we have experienced and that after 21 cruises and 7 different cruise lines and 14 different ships its still a favourite. The food was varied and a great choice possibly the best of the 3 Queens. The state room was very tastefully done ,though the covered balcony seemed rather drab compared to the Victoria or Elizabeth and paint was pealing off around the door lower panel The Blues was unfortunately the rattling door hinges when the ship was travelling at a rate of knots and with a fair wind blowing, it was noticeable when all you crave for is peace and quiet to sleep. The blues continued on table 339 where the vibration of the drive train was felt making the flower's in the vase the bottle of wine and us vibrate. I questioned this with the Waiter's - one told me it was all over the ship, the other that it was localised to a few areas in the dining lounge. So had this been more than a 3 nighter I would have moved and done something about the balcony doors but hey ho a short trip. The first show we had a comedian who was ok everyone who cruises a lot gets to hear similar jokes with a few new ones thrown in. The 2nd night we had the Broadway spectacular (again) but the dance troupe and singers were excellent. Evening 3 saw the 4 D's strut their stuff who with a name like that surprised us and had a standing ovation at the end great stuff. Drinks are served in the Show room and there are tables which is always a nice touch. Afternoon Tea or high tea in the Ballroom be warned --its a bit of a bum fight so get there early if you really want to make sure on a sea day of getting a seat then 3.30pm it starts so get there by 3.15 the latest to Queue up for a chance. Pub food in the Golden Lion a must lunch times all F.O.C and great food with a nice glass of Batemans --magic The main blues is looking at the wine list given to you by the Sommelier and knowing that the Australian Black Shiraz thats listed at $40 dollars plus tax is sitting in your local co op for £10.50 or has been known at £8.95. On a 14 nighter it can be come very expensive and their wine packages are a better deal but still pricey. Cocktails in the commodore club around $10 Gratuities $11.50 per night more blues getting on the 48 seater shuttle coach outside the ship waiting till it fill's up then travelling 150 yards and for some anti Brexit reason told to get off ,with the pretext of showing your pass port to the official in the cruise terminal at Zeebrugge ,finding no one wants to know anything about anything and just usher's you through and points to a door at the side of the building and getting back on the same coach still clutching your passport wondering what the hell was that about ?. happened 2 days running. Off at Blankenburge and a very short walk over the road to the station to buy the tickets to Ghent.Having been to Bruges 5 times before thought we would have a change ,There you find a very nice guy speaking perfect English who hand's you a return ticket for both of you for just 20 euro's on a very nice smooth clean train. At the time it was platform 6 at 10.54 going out so, every hour at the 54 minute out and on the 25th minute coming back on platform 9. Its a 30 minute walk to the town of Ghent --its up Albert street opposite the station initially, then straight across both the road's curving round the green and up to the Canal then right up to the main canal 200 feet, then left and follow into town an easy walk in or nos 2 tram from the station Really worth a visit --great place to shop and relax with a Belgian beer in some lovely place's We got the tram back a number 1 and dont be fouled into thinking you have to deal with the ticket machines as its all coins ,the driver will change up your money when you enter a massive 3 euro's. will get you back to the station in about 12 minutes. So total expenditure for the 2 of us was 26 euro's -- £ 21 Excursion on the ship called "Ghent on your own" a bus ride $ 110 = £84 your choice. Recommendation for a character Beer haven "Duel Griet" 500 different beer's address = Vrijdagmarkt 50, 9000 Gent Besides the small points ,this was a really nice 3 nighter = excellent food ,great service in lovely surroundings. Enjoy Read Less
Sail Date November 2018
The marketing for the Queens Grill makes all sorts of promises of excellence. This includes exclusive butler service that’s helpful, anticipatory, and will elevate your trip. Promotional videos show smiling butlers saying that they love ... Read More
The marketing for the Queens Grill makes all sorts of promises of excellence. This includes exclusive butler service that’s helpful, anticipatory, and will elevate your trip. Promotional videos show smiling butlers saying that they love going above and beyond for guests, and even get a kick out of being challenged with special requests. To borrow a very British expression: bullocks! To stay in the Queens Grill costs at least three to four times as much as the ship’s least expensive staterooms, and the largest Queens Grill rooms can be ten times as much and more. It’s supposed to be an ultra luxury experience inside a luxury liner. Butler service and access to the Queens Grill dining room are key exclusive perks for these high costs. Don’t bother. The fantasy spun in the advertising does not mesh with reality. The butler is supposed to attend to your needs, and even unpack your bags, so you can immediately begin enjoying your trip. Our butler didn’t show up at all. In fact, it wasn’t until the second day of our trip, after I went to the concierge and asked why we didn’t have any stateroom attendant at all that our “butler” suddenly appeared. No one had welcomed us to our room, given us a briefing about the ship, explained the amenities of our stateroom, or provided us with needed details about dining and the so-called exclusive benefits that come with paying for staying in the Queens Grill. I’ve been on more than a dozen ships, from the top ultra luxury to the bottom of the barrel. Even on a very basic Carnival party cruise to Ensenada we had a stateroom attendant who welcomed us on board and helped us get settled into our room. So on day two of the Queens Grill on the Queen Mary 2, instead of enjoying my trip, I found myself involved in several awkward conversations with the butler and ship managers about what had gone wrong. It wasn’t enough that I alerted them. Now I had to help them dissect the problem, and then revisit the details over and over and over again. There were many elaborate, contradictory and ridiculous excuses (“the butler was shaving and showering” was my favorite) as to why we were abandoned. It was clear that had I not spoken up on day two of our trip, it’s likely that no one would have served us the entire voyage. For some reason, our luxury suite had fallen into a void that no one intended to service. Making matters worse, I got the impression that I had gotten someone in trouble for coming forward, which made me feel very uncomfortable. After a rather long 5pm debriefing on day two (yes, this drama ate up the day) with one of the ship’s managers, I told her that I really just wanted to move on and enjoy the rest of my trip and didn’t want to discuss the matter again. An hour later another manager cornered me and wanted to unpack the situation all over again. As an apology, that manager offered to treat us to dinner in a specialty restaurant on the ship. But I had to point out to her that the restaurant she offered is actually considered inferior to the one we had already paid for. She just smiled and nodded her head. So any magic of having a butler was gone, and not getting briefed when arriving came with an additional cost. We didn’t know the “rules” for dining in the Queens Grill, which promotes itself as the best dining on the seas, with exclusive extras like caviar service and the ability to make requests for special meals. But when I requested the caviar, the waiter dismissed me like I was an idiot. They only serve caviar (and a large portion of the printed menu) if requested in advance. Oh, like through our butler, if one had shown up. It’s admittedly a bit pompous to order caviar in the first place, and then a nice twist when you’re treated like an ignorant rube for actually making the request. (Later in the trip I did get the caviar service, and it was Spartan presentation with just half a teaspoon of roe, making me wonder what the fuss was all about.) So on that first night I ordered a shrimp cocktail instead, which was worse than ordinary – small size shrimp with no extra flair or effort, the kind found in a round plastic container in an Albertson’s supermarket in Boise, served over a dab of flavorless mashed avocado. I’m not sure how less creativity could have been applied to this dish. For my main course I had steak that was allegedly dry-aged for 28 days. It had zero flavor, was overcooked and then smothered with a mushroom sauce to try to hide that it was an inferior cut of meat. The creamed spinach on the side was actually sautéed. The wine we bought was a much newer vintage than the year promised on the wine menu, and when I pointed this out to the wine steward (not a sommelier) and why the different years were genuinely significant to folks in the know about wine, he just smiled and walked away. The gourmet international cheese trolley consisted of plain goat cheese, cheddar, Danish blue, and Gouda – a mix of ordinary I hadn’t seen since my last trip to a gas station convenience store. The service in the Queens Grill dining room was hectic and the staff seemed stressed and overworked. While serving us they were agitated with their eyes darting in other directions, apparently scoping out what they had to do next. Our table was next to one that had two screaming small children. None of this qualifies as one of the best dining experiences at sea. A Cheesecake Factory has better food and more attentive service. Other meals were better, but my husband put it best when he said he’d give the food in the Queens Grill a grade of B. That’s a failing grade for something that bills itself as “the best.” Honestly, we skipped some meals. On the final morning of my trip I ordered a boiled egg for breakfast. When I cracked it open, the egg was still raw inside the shell – it had not been cooked. That egg pretty much sums up Queens Grill dining. Other perks that come with the Queens Grill include exclusive access to a special lounge and deck, but in reality anyone can walk into these places. No one checks, and these areas aren’t superior to other lounges and decks. In fact, nuts served in the Grills Lounge were always soft and stale, as if they’d been left outside in the sea air for weeks. Everyone, regardless of how much they paid, has full access to the ship itself, which is beautiful and impressive. So if you’re paying for the Queens Grill, the bonus amenities are not worth three times or more the cost. And like the cheapest cruise lines, Cunard nickel and dimes for nearly everything. Even attending a yoga class will cost you an extra $12. There’s a charge for access to the steam, sauna and large whirlpool, even though that pool was out of service. None of these petty charges are waived if you pay extra to stay in the Queens Grill. Our stateroom, however, was attractive and large. Not serviced until we spoke up, but lovely. I can’t say what the rooms are like on the ship outside of the Queens Grill, but from the photos online they look pretty nice, especially considering that they cost a tiny fraction of the price we paid. Many years ago I sailed on the old QE2, and I was fortunate to be in the Queens Grill back then. Dinner was elegant, literally served with white gloves, and the service at every level was so excellent that the memory of it makes Downton Abbey’s staff look like a bunch of sloths. Those days are long gone. I can’t recommend Queen Grill now, based on the cost versus the experience actually provided. Cunard did not deliver. It felt like a fraud. Read Less
Sail Date May 2018
We decided on a short cruise to LeHarve/Hamburg on the Queen Mary 2 as precursor to a 9 day cruise on the Queen Victoria in October. we were a tad concerned about dress codes and formality but shouldnt have been as it soon became clear ... Read More
We decided on a short cruise to LeHarve/Hamburg on the Queen Mary 2 as precursor to a 9 day cruise on the Queen Victoria in October. we were a tad concerned about dress codes and formality but shouldnt have been as it soon became clear that you could wear just about anything. Arriving at the Ocean Terminal in a shirt and jacket I soon realised I was overdressed. Fellow travellers seemed to have been dressed by Sue Ryder and Oxfam and a few maintained this look throughout the voyage. Only a few I hasten to add. Embarkation was a breeze. The QM2 looked like a big tug up close up and there was certainly no wow factor (perhaps our angle was wrong). Inside the ship was more appealing apart from the slot machines in the Grand Lobby (dreadful). Our room was tucked away in a little cul-de-sac on deck 9. Apart from the continual bathroom odours in the corridor the room itself was perfect. The shower was larger than we previously experienced. We explored the ship over 3 days and there was plenty to find and see. Entertainment was better than expected. I dressed for dinner as did the others on our table . Others didnt and I did see one chap in a white vest (yes vest) and jacket. Although it was informal dress code for the 3 nights most diners made the effort to dress up. Most of the ladies did 24/7 with the odd few arriving for dinner in sloppy jumpers (no one was turned away). This was even more relaxed than our previous experience with P&O. Food was excellent at the Britannia restaurant for Lunch and Dinner but choice was astonishingly limited. There were about 4 main meals to choose from whilst on the Ventura I am sure there was more than double that. Perhaps the Grill Rooms offered more. The standard of food was excellent though. We went to the Kings Court (buffet) for breakfast and supper. Loads of food on offer and of a pretty decent standard. You could always find somewhere to sit aswell. Fellow passengers were generally polite and well mannered. I did see one elderly lady rummaging through the bread with her bare hands to find "the perfect slice" I guess. Absolutely disgusting especially with loads of tongs on hand. There were the usual few wandering around eating from their plates in the serving area which is all but expected these days. We really liked this Cruise and couldn't fault the experience apart for disembarkation and the journey home. Getting our luggage was a breeze but outside there was no signs to the hotel busses. The girls in red tops (apparently Cunard) were hopeless and were giving people conflicting directions. We tried walking up to a few to get directions but they simply walked away. We were bussed to a Central Hamburg hotel for 4 hours before continuing our journey to the Airport. It was a grind. Queuing at the Airport was draining. Overall this Cruise was on par with our only other cruise experience with P&O. I note that Cunard do some very similar cruises to P&O using the same ports of call and itinerary Would I pay the extra for the privilege of sailing with Cunard. .Absolutely not. I would rate them both very similar although P&O are undeservedly seen as more bargain basement. We have a 9 day Cruise coming up on the Queen Victoria. Its a fly cruise too. Once thats completed we will never do another fly cruise. In our old age keeping down stress levels and tiredness are our priority. For others reading this it simply wont be an issue. Read Less
Sail Date May 2018
Been on 7 Cunard cruises now and enjoyed them greatly with a couple of minor exceptions. This was our first on QM2 and we were excited as she is Cunard's Flagship. However, we did not feel the on board experience was up to the usual ... Read More
Been on 7 Cunard cruises now and enjoyed them greatly with a couple of minor exceptions. This was our first on QM2 and we were excited as she is Cunard's Flagship. However, we did not feel the on board experience was up to the usual Cunard standard. Good points, the cabin (12001) was lovely, seemed a little larger than same grade on the other ships. General ship interior is very nice, light and bright and clean everywhere. Ship layout is somewhat erratic, takes a while to get used to it, there are some quite long walks between venues. But then she is larger than the other two. The bad points, well, we did not like the Kings Court Buffet compared to the LIdo Buffet on QE and QV. This one is very very noisy, no sound proofing, ie carpet anywhere, horrible seating layout (straight rows with little separation - like a canteen) and the food was not up to the usual high standards we have had before. its a bunfight at best. We tried for Planetarium tickets - notice says they are available from 09:00 on first come first served. I arrived at 09:00 to find 6 other people waiting. No-one came with tickets. So one passenger called the front desk. A very curt female arrived to tell us the tickets had all gone. I asked how could that be since it was now only 09:05 and we had been there since 09:00 and some of the group before that - and no tickets had been handed out - whereupon she told me very rudely: " Well I don't know, ask your fellow passengers!" - I took exception to that and told her no - that does not answer my question as to why there are no tickets - and that I did not believe her. Clearly these had already been given to a group in advance. I returned some 20 minutes later to find another set of people eagerly waiting at the Connexions desk - and so I advised them all tickets had gone - as no-one from Cunard was anywhere to be seen to let them know. This was disgusting. At least be honest !! The staff do lack in many areas. Our cabin attendant never introduced himself on embarkation as is usual, nor did he advise us of the muster drill time, etc. In fact we only ever saw him once when he delivered a bowl of fruit. Bar staff, I ordered a diet coke, she opened a regular coke then gave me the evils when I told her I asked for a diet coke. As for the MDR - well once again Cunard assigned us a table in a dark corner by a service station - heaven knows how you get a good table - if anyone knows the secret please tell me - 7 cruises and not a decent table yet. And now we will be platinum! In general the mini-cruise itself was good and it's a great way to try out a different ship. We love it that Cunard has wrap-round promenade decks on all ships. Really like to walk around the decks both day and evening. The Cunard tour we took to Rouen was excellent, lovely town, even on a very foggy day. This was a taster of the QM2 for us as we have a 14 night one booked next year. This trip was the "decider" as to whether or not we would still go. We will. Read Less
Sail Date May 2018
I have been on Queen Elizabeth before and loved her very much. My son and his partner decided that they would like to take a short cruise so as I had always wanted to travel on the Queen Mary 2 we decided this would be a good one to try. ... Read More
I have been on Queen Elizabeth before and loved her very much. My son and his partner decided that they would like to take a short cruise so as I had always wanted to travel on the Queen Mary 2 we decided this would be a good one to try. Our embarkation was quite good as I have disabilities so we had priority boarding. The cabin was good too but we never once saw our cabin steward which is unusual. I was so excited to explore the ship was I really did not like the layout at all. I thought the buffet was so unorganised and the food there was not good. There were large queues and no tables. Also I just could not get used to it not being on one of the higher decks. Also being a smoker there was only one area to smoke in and that was at the back of the ship and there was a lack of ashtrays and lighting in the evening. Dinner was also a disaster, we met some lovely people at our table but when we dinned the next evening we were put on a different table and I was very disappointed. We also didn't think much of the food, the steak I had was really tough and everybody was moaning about it. We also waited on the second night for ages to get our wine and had nearly finished our meal when it arrived. This was not something I would expect from Cunard. Afternoon tea was also a disaster with no organisation at all. All in all it was the most awful cruise I have ever been on and I would never go on this ship again. I think they are not as good as they were when I sailed with them in 2015. They need to employ more staff, improve the quality of their food and look after their passengers a bit more. Read Less
Sail Date May 2017
We were so looking forward to this cruise having heard lots of good stories from other cruise goers. More than disappointed. Easy embarkation at the port, then about 10 staff lining the entrance to welcome us aboard, but once past the ... Read More
We were so looking forward to this cruise having heard lots of good stories from other cruise goers. More than disappointed. Easy embarkation at the port, then about 10 staff lining the entrance to welcome us aboard, but once past the welcoming party, there were no staff to direct us to our cabins! Therefore, after the initial 'pomp' there was no actual organisation. We managed to find our way to our cabin - some feat on a vessel this big I can tell you. Waited a further two hours to have our suitcase delivered after being told it would be outside our door when we got there. Let that go... The cabin was lovely, usual up-market hotel room, bit disappointed with the balcony being 'sheltered' which we found out means three quarters enclosed by steel... we were under the impression we had a glass balcony. Let that go too... Afternoon tea - I was expecting mini sandwiches and fancy cakes - but it was hot dogs, burgers, and old looking pizza. And not a lot of any of it either! Let it go... Read Less
Sail Date May 2017
We booked parking recommended by Cunard. We arrived at the ship and within two minutes our baggage and car had been taken, what a great start. Our balcony cabin was incredible and everything was spot on . We received a half bottle of ... Read More
We booked parking recommended by Cunard. We arrived at the ship and within two minutes our baggage and car had been taken, what a great start. Our balcony cabin was incredible and everything was spot on . We received a half bottle of complimentary champagne and we then familiarised ourselves with the ship before the safety briefing. We then went for drinks in the Chart Room and then went to the Brittania restaurant for 8.30 sitting. We had fantastic food and great service every night. The entertainment was great each night with the Rock tenors our favourite. We took two Cunard organised trips one from Le Havre to Rouen and one from Zeebrugge to Ghent. The organisation on the Ghent trip was better with ear pieces and hearing contact with our guide. The Rouen trip was not so good as you could not hear what the guide was saying unless you were next to her. The drinks are quite expensive but we consumed what we wanted and received a final bill of £285. We opted out of the tipping charge and gave personal tips to those who looked after us. The boat is immaculate and the only two niggles we had were on the masked ball night we had purchased masks and when we entered the ballroom only a small percentage of people had masks and all the seating was taken by people not wearing masks. The other complaint that we had was with one of the female waiters in the Chart Room who was not friendly and too busy chatting up and stopping other waiters from doing their job. We had a fantastic Romanian wine waiter who made our meal even better with his attentiveness. Read Less
Sail Date November 2016
We have cruised many times before and booked QM2 as a taster cruise for us and two friends as they hadn't cruised before. Car Parking and embarkation fabulous. Overall ship fantastic, new decor and ambience great, However staff all ... Read More
We have cruised many times before and booked QM2 as a taster cruise for us and two friends as they hadn't cruised before. Car Parking and embarkation fabulous. Overall ship fantastic, new decor and ambience great, However staff all appeared to be rushed and inattentive. New buffet area like a cattle market, unacceptable queuing for afternoon tea. Although stateroom was clean had to ask steward several times for different items which we didn't get. We had 2 mornings without hot water in bathroom and leaking tap in our friends bathroom which was never fixed although reported. This tap had obviously been leaking for sometime as sink stained. Although QM2 has had a major refit and new carpets I cannot understand how our balcony stateroom had stained carpets. All in all not a good first experience with Cunard. Having travelled with sister company P&O 3 times I would rate them considerably better. Having emailed Cunard no apology as yet saying can take up to 28 days to reply. Read Less
Sail Date November 2016
We chose this short 4 day cruise to take the QM2 experience . We live on the Isle of Wight and regularly see the vessel arriving / departing Southampton ,which is only a ferry trip away for us . We have previously cruised on Princess ... Read More
We chose this short 4 day cruise to take the QM2 experience . We live on the Isle of Wight and regularly see the vessel arriving / departing Southampton ,which is only a ferry trip away for us . We have previously cruised on Princess and P and O and so looked forward to la creme de la creme . Firstly the ship us magnificent ,being the only true LINER ,but this leads to compromise . We felt overall that we were make makeweights in a trip to collect fuel from Zeebrugge before her following transatlantic trip . She did not deliver what was on the tin .There is a sense of her being suitable for the cruising market .Did not meet our expectations of the Cunard brand . This view was shared by many passengers who were trying her out but would not go on again . Thus this sampler approach by Cunard could be counter productive Facilities are difficult to get and can involve walking along stateroom corridors passing service trolleys . One example was the " Gala Dinner " on the one formal night . The menu did not even mention that fact and was very ordinary Wine prices ,even allowing for the Brexit induced £ to USD exchange rate they were too high . Did not see Captain ,no welcoming party etc . Did not see Ents Director around ship . One highlight was comedian John Evans Read Less
Sail Date November 2016
Wanted to experience this ship.everything was wonderful.the food was excellent in the Britannia.the kings court was great too.our cabin was immaculate and thanks to Carlos was always kept that way .entertainment was wonderful the 4 tunes ... Read More
Wanted to experience this ship.everything was wonderful.the food was excellent in the Britannia.the kings court was great too.our cabin was immaculate and thanks to Carlos was always kept that way .entertainment was wonderful the 4 tunes were brilliant.visited most of the bars which were lovely.guests on our table for dinner were very good company.was hoping I wouldn't be disappointed and I wasn't .I travelled with my mother and my daughter and we were all mightily impressed.Shops were good .the excursions to Bruges and Guernsey were delightful.e embarkation was a little delayed but we arrived early so more or less boarded at our given time.disembarkation was easy as we did self checkout as we had a train to catch.there were plenty of activities for people to participate in.in fact it was hard to fit everything in .this shouldn't be a problem on a longer cruise.i wouldn't definitely go again but having been spoilt would probably only travel on queen mary 2 Read Less
Sail Date September 2016
This trip was the 1st time on any Cunard ship and I had expected it to be of a very high standard, so the no. of minuses we & some others experienced left us very surprised. We traveled by car & this time booked with CPS. ... Read More
This trip was the 1st time on any Cunard ship and I had expected it to be of a very high standard, so the no. of minuses we & some others experienced left us very surprised. We traveled by car & this time booked with CPS. Although this is dearer than parking off port. There were no queues as we drove up; handing over off the car keys & instructions for our return was speedy & within 10 minutes we had gone through the embarkation process and were walking on to Queen Mary. As soon as you walk onto her - there is a wonderful ambiance. Depending on time of embarkation you were greeted either by a harpist or pianist. Polished wood, art deco features, wide walkways from one spacious area to another gave it a grand feel. There are many venues for relaxing, drinking and dining - apart from the main restaurant Britannia. We enjoyed relaxing & listening to some jazz in the Carinthia Lounge - prior to eating something lighter - which was always delicious. The Kings Court (self-service) has the usual range of food that I've found with other cruise lines. However the place is very spacious with seating areas - tables for 2 and 4 are plentiful - so there was minimal queuing . The Britannia setting is lovely but see later for the negatives. Luggage was delivered to our cabin within an hour of embarkation - which was good. As people have different tastes I will not go into great detail regarding the entertainment and other activities provided. Briefly- the violinist(Peter Fischer) was excellent, the Q.M. orchestra played a range of styles very well. The Rhythm of the Night show by the company was lively - though somewhat loud and a little repetitive and only 1 female singer could actually be heard clearly.There were spectacular lighting effects.Unfortunately we found the following things not up to scratch:- 1.Mugs and tea bags not always replenished daily - and husband had to look for our cabin steward to ask him to provide them. He was very pleasant at all times but perhaps forgetful? The film list was placed in our room on the last night. 2.Lukewarm food - especially veg. Quantities of vegetables were minimal, so on the 2nd night I asked for extra(having seen another table do this ). Some choice was provided, however some of these were stone cold. When the waiter asked if everything with the meal had been good I explained about the vegetables in particular - though the main meat/fish was never more than warm . There was no apology or rectification with meals the following evenings. Note that this is in the main Britannia restaurant - not the self service. 3. We discovered on our 3rd night that we had not been put on the correct table for our 1st two evenings; in-spite of handing the waiter the card stating the table no. 4.Others found that some staff/technicians didn't arrive for their activity and had to be sent for and for me(at one line-dancing session) we had to wait over 10 minutes for the sound man and then had to send for him again, as the system wasn't working after he'd set it up. 5. Information & bus shuttle in Hamburg.Fortunately I had looked up Hamburg and listed a no. of sites/places for us to visit as no information or map was provided by Queen Mary.(On P&O ships there is a folder waiting for you in your cabin with maps and information on places to visit) We were told there was no need to take our passports, only our cruise identification card - although some photographic identification was recommended. Again I either carry it with me or have a photo-copy of the relevant page. We did need our passports to go through passport control & exit the building and others had to return to the ship to collect theirs. The shuttle bus took about 30 minutes to take us into Hamburg. However finding the pick up venue proved difficult for a no. of us. Some took a taxi back to the berth, 2 young girls managed to find it by chance by walking round the same area a no, of times and spotting the bus, another had to buy a map and then ask locals to guide them to the pick up. I had picked up a map at the cruise terminal(although it was in Spanish) and we used the metro and walked. 6. An extra 15% is added to drinks!! Sadly the above points spoilt the overall experience of Queen Mary 2. Read Less
Sail Date July 2016
After sailing back to back across the Atlantic on Queen Mary 2 in 2014, I simply had to book a voyage on the remastered Queen Mary 2. The remastering of Cunard’s flagship had got me really excited. Once she entered dry dock I found ... Read More
After sailing back to back across the Atlantic on Queen Mary 2 in 2014, I simply had to book a voyage on the remastered Queen Mary 2. The remastering of Cunard’s flagship had got me really excited. Once she entered dry dock I found myself on a daily basis systematically working through the Cunard Facebook groups, Various Cruise forums, Twitter and Instagram in search of a sneaky picture or two from the camera phone of a contractor, very sad I know. So on the night before I sailed I felt like a little boy on Christmas Eve again, struggling to get to sleep with the excitement of boarding this remastered Ocean liner in the morning. I’d seen ALL of the pictures, they looked stunning and it was going to be amazing. Why was I more excited about this particular voyage than normal, after all it was only 4 nights and the only destination was Hamburg, a great city but one that shares the same inclement weather patterns as my home town? Well there is something about Mary. The aims of this Review are the following: i) To capture my experiences of the ship as I found her just a couple of weeks out of refit. ii) To contrast the new spaces with the ship I travelled on in 2014 iii) To offer a guide and advice for those who will travel on her in future iv) To highlight any areas that didn’t meet expectations Please don’t feel that this Review has to be read from start to finish and feel free to dip in and out. I have tried to focus on the areas that have seen greatest changes first. As the review contains numerous pictures and detail it continues here https://cruisecritique.wordpress.com/2016/07/19/queen-mary-2-remastered-and-revisited/ There has always been something truly special about a ship that can cross the Atlantic at up to 30 Knots, even in the roughest of Atlantic seas. A ship born from the history of the great Cunard ships, Mauretania, Carinthia, Queen Mary, Queen Elizabeth and QE2. She has always had some very special public spaces onboard and has never once felt overcrowded; You can always find a quiet spot to be by yourself if you so desire. There were however some issues and the ship as a whole was beginning to feel rather tired in a number of places. Kings Court being the main problem but to many the Winter Garden was also lacking and the pot holes in the main corridors continued to plague the ship despite the temporary repairs. Cunard have well and truly sorted these issues, finding solutions far better than I could ever have envisaged. The Carinthia Lounge is a real joy, adding some brilliant food offerings, prepared freshly in front of you by a team of talented chefs. They have also managed to make the ship feel much more contemporary, yet in doing so have managed to add to the Art Deco charm, with the designs inspired by the original Queen Mary. The Staterooms feel much more luxurious and the experience overall is far more indulgent. How many ships can draw the crowds that QM2 can? The answer is none. She proved this yet again on my voyage into Hamburg as the crowds flocked to look in awe at this magnificent vessel. There is something about Mary, and she looks even better now than she did back in 2004, with her superstructure gleaming once again and her Staterooms and Public Rooms modified. You can feel the pride of all the ships company in their newly remastered Queen and I feel it has upped everyone’s game onboard in the process. Read Less
Sail Date July 2016
If you are booking a Saver Fare you may be kept awake by Band ( just the base player in this case ), you are not warned of this before booking. You should expect to contact the Pursar's desk 4 times before something is done. ... Read More
If you are booking a Saver Fare you may be kept awake by Band ( just the base player in this case ), you are not warned of this before booking. You should expect to contact the Pursar's desk 4 times before something is done. Many people have said that going with Cunard is a totally different experience and quality to that of Royal Caribbean, believe me that is not our impression now. Other problems we encountered : 1. Toilet broke 2. Shower broke 3. Table vibration in restaurant , I have video to show this 4. Being told no passport needed when got to Hamburg , only to have to walk back and get it. Not only us but most of the passengers , and no tannoy announcement to warn others. 5. Staff that hardly smile, some were really nice but that maitre d' was really rude when asking for a dinner menu. In summary , not sure why would book with Cunard , maybe we were just unlucky but to say qm2 remastered might be the wrong message. Read Less
Sail Date July 2016
From the moment the possibility of the 3 Queens meeting in Liverpool was first suggested I was determined to be there. We have been on all 3 but QM2 is our favourite and the British Isles itinerary suited us best. It was a bonus that we ... Read More
From the moment the possibility of the 3 Queens meeting in Liverpool was first suggested I was determined to be there. We have been on all 3 but QM2 is our favourite and the British Isles itinerary suited us best. It was a bonus that we would be on board for our wedding anniversary. The Liverpool celebrations were better than I could ever have expected, it was a bit chilly but the sun came out in perfect time for the line up opposite the Cunard building and the Red Arrows flyover. We had a sheltered balcony on deck 5, we were quite a long way aft which meant a lot of walking especially for the theatre and the Commodore club. I wouldn't choose a cabin in this position again. Food and service were as good as ever, we shared a table of 6 on second sitting although we had our wedding anniversary meal in Todd English. We never had a problem getting a table for 2 at breakfast and lunch in the Britannia restaurant (I'm not a fan of buffets). We had a few room service breakfasts and a room service lunch after our Liverpool sail out. A few days before we left we received notification that our Cobh stop was being changed to the deep water port of Ringaskiddy, it didn't really affect us, there were free shuttles available to both Cork and Cobh. We had 3 tender ports on this trip, there was a delay starting the tendering operation into Dublin Bay due to winds but we finally got going a couple of hours late. In the meantime a programme of activities had quickly been put together. Both Oban and Guernsey tender operations went smoothly. We booked 2 excursions through the ship - Stirling Castle from Greenock and Sark from Guernsey. We had no complaints about either of them. The Guernsey excursion was cut short as we were late arriving after the Liverpool events (we had been notified about this before we sailed) but we were on the first tender off the ship and the last back and we received a partial refund. We didn't attend the production shows but we had a good mix of entertainment, including a Beatles tribute playing at the Pavilion Pool as we sailed out of Liverpool to meet QE and QV. We had local performers in Dublin and Glasgow and spectacular fireworks displays at Greenock and Liverpool. The Enrichment lectures included the Ship's Designer Stephen Payne and historian Caroline Aston. QM2 is showing some signs of wear and tear - our balcony door looked patched up but nothing serious enough to affect our enjoyment of the experience. Disembarkation was fine, because of the number of Platinum & Diamond passengers on this cruise we weren't able to use Todd English as a disembarkation lounge. This was no great hardship, we waiting by the Champagne Bar and were off nearly an hour earlier than our allocated time. The staff came round telling us we could go when we were ready. I wouldn't have missed it for the world - I was in Liverpool for Cunard's 150th anniversary celebration when QE2 visited for the first time and I'm planning on being there for the 200th. Read Less
Sail Date May 2015
My wife and our daughter did a crossing to New York in August 2012. She said that everything about this ship was fabulous and she is never wrong!! From the luxury coach to Southampton and back, our cruise around Britain & Ireland, it ... Read More
My wife and our daughter did a crossing to New York in August 2012. She said that everything about this ship was fabulous and she is never wrong!! From the luxury coach to Southampton and back, our cruise around Britain & Ireland, it was all above the high expectations I had. Booked this cruise as soon as we could as it was the Cunard 175th Anniversary celebrations in our home City of Liverpool were the 3 Queens would meet on the Mersey. Embarkation at Southampton was a doddle; 10 minutes to register credit card, go through security via standard removal of trouser belt and straight on board to our cabin with luggage outside the door within the half hour. Booked a restricted view balcony cabin, poverty preventing us from going a couple of grades higher. The ship was so vaste with so many superb public rooms and deck spaces that it was a waste really. The lifeboat was in the way and we only used our balcony for fresh sea air. The Brittania dining was first class; we had lunch and dinner there nearly every day and couldn`t fault food or service. Our only complaint was when we dined at the Todd English - the food was excellent but the portions were too big!! Couldn`t manage desert there! Did several alcohol hunger induced visits to the late night buffet and it was brilliant - sirloin steaks, lamb chops, chicken tikka et al, and a desert display that would have graced any upmarket buffet. All spotless as well. The entertainment was far better than we expected; comedians who were really funny and didn`t swear; the shows produced top class dancing and singing performances and what a joy it was to dance in the Queens Ballroom. The band in the nightclub were wasted in there - they couldn`t half sing and perform. They did the party night in the Queens Ballroom and were fantastic. My wife and I are ballroom dancers but felt there should have been a couple more party nights with more contempory music (motown!!!) in play. Liverpool was just incredible; never felt so much pride in our city. There were thousands of people lining both sides of the Mersey and what a welcome we got at the Princess Landing stage. The City Centre just seemed to sparkle - no litter anywhere! Greenock had done us proud and their evening firework display certainly rivalled Liverpool`s. Having seen the 3 Queens on the Mersey got to make sure I`m around for my 85th birthday so I can witness the 200th Anniversary celebrations! Disembarkation at Southampton was fast and efficient; passengers seemed to stay in their allocated areas until called so there were no enormous queues snaking around the corridors. Cannot wait for December as we have booked an inside twin for the Canaries. So from us its a massive thank you to Cunard for the most wonderful experience. Read Less
Sail Date May 2015
Just arrived home from a 10 day trip on the QM2. From the Embarkation process to the amenities on board, the line is outdated and behind the times. The entire cruise line is geared towards senior citizens There were more walkers, ... Read More
Just arrived home from a 10 day trip on the QM2. From the Embarkation process to the amenities on board, the line is outdated and behind the times. The entire cruise line is geared towards senior citizens There were more walkers, motorized devices and wheelchairs than one would expect. The shore excursions clearly stated not to register if you had mobility problems however, there were so many on the ship with these problems that it prevented a easy process for these events to take place. The casino is outdated, and clearly not ready to come into this century. There is no ATM on board. You can not pay cash towards your bill during your trip, and can not settle your bill in advance Many of the shore excursions went well into dinner time, and you had no time to return to the ship and prepare for dinner, as it is always formal or semi formal, so you are forced to eat in the buffet area which had limited choices, and there seemed to be limited staff to replenish. Our room was not well cleaned before we entered There was still food on the carpet from the previous occupants, stains on the wall where soda had spilled from the previous occupants. The deck furniture was worn, and rusted, the bathroom shower floor was stained and had mold on it along with the top of the shower. The bathroom smelled of urine throughout the trip. I believe they should of advertised the ports that required tendering in the brochure. This was our 4th trip on this line, and the last. The value is not there Read Less
Sail Date May 2015
We have just returned from a 4-night trip on the QM2 to France and Belgium (M429). We will not be booking for any longer trips. The ship is beautiful and the 'ride' is probably the best we have ever had. However, the attitude of ... Read More
We have just returned from a 4-night trip on the QM2 to France and Belgium (M429). We will not be booking for any longer trips. The ship is beautiful and the 'ride' is probably the best we have ever had. However, the attitude of the company seems to be 'Give us your money but we're not bothered about you'. Plusses first: (1) the cabin (Deck 11) was a good size; the beds comfortable; storage space adequate (though no hangers in the 2nd wardrobe); shower bigger than on many ships; pale wood decor very pleasant (thought it would have benefitted hugely from some hooks somewhere on the walls for coats - and from the addition of tea/coffee-making facilities). The balcony was spacious and private. (2) Staff were generally helpful: Maxim, our wine waiter in the Britannia Restaurant was especially so. His knowledge of wines, attentive service, and careful judgement of when/how long to engage in conversation could not be faulted. Room service was excellent. We enjoyed a continental breakfast in our cabin each day as well as ordering a late lunch on two occasions to avoid the abysmal experience of the buffet. (3) The Art Deco style of the main rooms and public corridors is lovely, evoking memories of the heyday of ocean liners. The two-tier Britannia Restaurant is a pleasant place to eat. The food was always good and there was a reasonable choice, including one or two vegetarian options. The waiters were attentive but not intrusive. Minuses: (1) Very expensive. We paid the ‘Cunard fare’ because we wanted to ensure a 2nd sitting restaurant booking and an open (rather than sheltered) balcony, but there are no 'perks' beyond that. The much-hyped contribution to on-board spend, free parking, etc, does not apply to cruises of under 7 days (though that was not obvious until we queried it whilst making the booking). Everything on sale is shown with a price that is not inclusive of tax so is even more expensive than it looks. Additionally, all alcoholic drinks (already quite pricey) have 15% added automatically as a gratuity for bar staff. (2) Theatre. Like the restaurant, this is on two levels. Seats are comfortable but many have dreadful sight-lines to the stage. On the upper level, even those seats that face the stage have a view through perspex panels. The first night's show comprised three soul/Motown/swing singers and the ship's orchestra. The latter was good; the singers were mediocre but kept telling us how good they were feeling and asking us whether we also 'felt good'. We didn't, and increasingly lost the will to live - but couldn't get out without causing disruption to an entire row of people because of the chairs and tables tightly packed between the tiered theatre seats. We were extremely disappointed to find that these same singers were doing a very similar show on the third night of the cruise. We did not attend. On the second night there was an affable comedian. The final night's show was by the huge ship's theatre company. It was a typical high-energy 'cruise show' but, sadly, with recorded music rather than the orchestra and, for no obvious reason, the performance for second-sitting passengers was before dinner rather than after. (3) Tours. Don't bother - the company doesn't! We booked to go to Rouen (LEH_005) and to Bruges (ZE1_001) since we had never been to either city before. The tours from Le Havre were all timed to set off between 8-9am which, given that the clocks had gone forward an hour overnight, seemed pretty early. It was not clear why such an early start was necessary since very few of the tours returned to the ship in time for the restaurant lunch. The French coach was cramped - we needed to sit sideways to fit our legs into the space provided and were relieved we hadn't booked to go on the much longer journey to Paris. The guide gave us the facts as we did our walking tour of the city but had none of the enthusiasm that is usually such an enjoyable characteristic of local guides; apparently he lived in Caen which is a 'rival' city to Rouen. No portable radio links were provided so, unless one was able to stand very close to the guide, it was difficult to hear what he was saying above the noise of the city. This also applied in Bruges where the problem was compounded by the guide setting a cracking pace through overcrowded, cobbled, streets which made it difficult for everyone to keep up with him. Whenever he stopped he immediately addressed the first people to arrive behind him so had sometimes finished his commentary before the last of the group had caught up. He was either unaware or unconcerned about this and there was no acknowledgement that anyone might have found the rapid pace problematic - nor that some of us might want to pause briefly to take photographs. Several people asked for a toilet break (it was a 5-hour trip) but he ignored this until quite late in the tour when he stopped with very bad grace and told people they would have to hurry! Unlike every tour we have been on with other cruise lines, on neither of these did the company have their own representative within the group. Not only does this mean that they have no first-hand knowledge of the quality of their tours but it neglects a basic safety feature: had anyone needed any kind of assistance they would presumably have had to fend for themselves or to rely on other members of the group. (4) King's Court Buffet. Since tours mostly arrived back after the restaurant had closed, the only place to eat at lunch time was this buffet bar. The experience was dire. It was overcrowded; tables were left un-cleared for long periods of time; the food was not always hot, and vegetarian options (apart from salad and grated cheese) were in short supply. As usual, self-service by customers quickly wrecked the initially attractive displays of food. Cunard seriously needs to co-ordinate its provision and see what it is doing from the passengers' perspective. Why not keep the main restaurant open for another 30 minutes to accommodate returning tours? Or provide enough time on a tour to buy lunch out? Or provide a lunch as part of the tour, as often happens with other cruise lines? The Room Service staff did an excellent patch-up job on these inadequacies but were obviously struggling to cope: their phones generally had a ‘holding message’ up for long periods of time and, when they were able to take an order, there was often a 45 minute wait before they could deliver. (5) Pools. There are five pools, but all are small and ALL have 'ladder' access to the water. Anyone with mobility problems wanting water exercise would almost certainly have found it extremely difficult to get into/out of the water. What a pity the designers did not provide stepped access to at least one pool. Sadly, overall, the minuses heavily outweighed the plusses on this trip - and most of them stem from the attitude of the company itself rather than the front-line crew members. Our disembarkation details were delivered to the cabin a full 48 hours before we arrived back in Southampton and confirmed our view that, whilst Cunard wanted our money (and added discretionary gratuities to the tune of $11.50 pppn to an already hefty bill) they wanted rid of us as soon as possible! As on our one previous cruise with Cunard (Queen Victoria), we halved our gratuity rate, but only because we knew exactly how to do this. Information from the company concerning this possibility was sadly lacking this time around, the only clue being the word ‘discretionary’. We felt guilty about doing this because the service from the crew had been mostly excellent but, having been treated the way we were elsewhere on the cruise, we just didn’t trust Cunard to pass all of our gratuities on, whatever they might say. And even if they did, we didn’t trust them not to set basic wages in the expectation that this contribution (ballpark $25 per crew member per day ) would also be coming from customers - they appear to be quite ready to use their hard-working crew as a ‘human shield’.   Read Less
Sail Date November 2014
If this is luxury then give me basic. Embarkation was easy but as we had been allocated the last check in time, we were too late for lunch. Food. Our first visit to the buffet area and we were shocked. Having travelled on Royal Carib ... Read More
If this is luxury then give me basic. Embarkation was easy but as we had been allocated the last check in time, we were too late for lunch. Food. Our first visit to the buffet area and we were shocked. Having travelled on Royal Carib and Norwegian we expected a sumptuous selection. This was not Cramped serving areas and messy. Tea and coffee machines were too few and always seemed crowded. Serving trays were too narrow, so if somene in line was taking their time, they blocked three items of food. One morning a queue for oatmeal took ten minutes and it was thin and watery. Breakfast was definitely for the English. If you wanted egg, bacon, sausage and beans you were fine but nothing new or interesting. Pastries etc sad. All the serving stations (never enough) were crushed and some of the items on display were almost unreachable. Long arms and a contorted body was the only way to reach. Evening selections in the buffet were dire. School dinner stuff and little variety. One roast, one steak item and little bits of fish. Compared badly to Royal Carib and NCL Insufficient staff at serveries First formal sitting in the Britannia restaurant was reasonable but second night both ourselves and other table companions suffered the next day from the food. Something was wrong. Entertainment! Laughable. First night and third night three piece vocal group backed by house band. Good singers but poor entertainment. 2nd night, Tom O'Connor. Very old, very sad. Last night, amateur splash with liner entertainment staff. Queues and disappointment for the planetarium shows. Booking process not really explained and the actual film was projected poorly and with equally poor sound. The film was nice environment but again poor projection. Toilets on board Not nearly enough of them and often hard to find. Sometimes poorly maintained. On the last day the smell from two of them was awful. During the trip one deck lost the use of their stateroom facilities. Crew Most excellent but there wasn't the easy cameraderie among them we saw on Royal Carib and NCL. Some of the more senior crew were quite rude to their teams and some seem scared. If we had never cruised before we would have never cruised again. Would strongly advise against joining the QM2. We kept telling ourselves thank goodness we got a cheap last minute deal.   Read Less
Sail Date November 2014
Embarkation This was swift and efficient. On boarding the ship, the uniformed greeting staff were chatting amongst themselves and did not acknowledge us. Cabins Our cabin had interconnecting doors (there are a lot on this liner) and we ... Read More
Embarkation This was swift and efficient. On boarding the ship, the uniformed greeting staff were chatting amongst themselves and did not acknowledge us. Cabins Our cabin had interconnecting doors (there are a lot on this liner) and we were concerned about noise, yes you can hear clearly, so we took care to keep voices low as did our neighbours. Our thanks to the guests next door who were hardly heard until they emptied their wardrobe on the 3rd day at 7am! We were also under the promenade deck You could hear clompy boots occasionally and the dragging of the chairs but it wasn’t unbearable, mind you it was cold and not many people ventured out. We were offered an alternative cabin, unfortunately this was over the theatre area and we stayed put after careful consideration and comparison. A BIG THANK YOU to Renier Fourie for assisting in this matter, a credit to Cunard. On the first morning asked cabin steward for plain sheet for one bed as quilt too hot, even with thermostat low. This was never received despite asking again at guest services. Had to resort to use of dressing gown. Did not like seeing passengers personal rubbish items left in view in open bags in corridors. On one day we had to negotiate mattresses left for long periods of time in corridors due to older ones being replaced. Dining - on the whole very disappointing. Evening meals : Inconsistently served with items missing on some plates and not others. Baked brie was served partially frozen, as I could not get the attention of a waiter, no starter was had, this was followed by a vegetarian main course consisted of 3 vegetable bites on a teaspoon of shredded vegetables. One meal gave us an upset stomach (as noted by other guests) which meant we could not enjoy the excellent room service breakfast order the next day. Coffee slow to arrive and without petit fours. Breakfasts : On two mornings went to the Kings Court, around 9.40am and had to weave in and out of staff to have breakfast, as a large crew drill was taking place. Breakfast on cruises is always busy mid-morning as people are on holiday! Although not a particularly relaxing experience for breakfast the food was very good. This should not have happened twice in the short time on board. Afternoon Tea : Definitely the worst experience(s) of our 15 cruises. Twice the Kings Court ran out after about 30 minutes, and the staff kept moving stuff from one station to another. Queens Room experiences were not any better, too busy first time. The second time queued for afternoon tea, seated at a table near the entrance used by the waiters. Requested coffee, took 20 minutes to arrive. Another couple joined us after 15 mins, they received drinks but were ignored by waiters with food, and when offered items they were offered cakes, then sandwiches, and then scones (if there were any left!). Only successful attempt was to arrive early and take supplies to cabin to consume at our convenience.   Read Less
Sail Date November 2014
Having previously cruised on QM2 in 2007 from Brooklyn around the Caribbean, we were raving about our holiday when we returned, so we thought we would have a short break again on this lovely liner and it is lovely, however, we have ... Read More
Having previously cruised on QM2 in 2007 from Brooklyn around the Caribbean, we were raving about our holiday when we returned, so we thought we would have a short break again on this lovely liner and it is lovely, however, we have returned and are a tad disappointed, perhaps we are getting too picky. Booking was easy, price very fair for a balcony cabin, we used Cunard car parking and this again was so simple and easy, reasonable priced and friendly staff. From handing over our car and depositing our cases, we went through check in so quickly and the folk were again professional and welcoming. It had been pouring in Southampton and so looking like a couple of drowned rats we just wanted to get to our cabin and get sorted. Before you got to the scanning and security, you had to pass the photographic team, We were asked how many, and I replied that I did not want our photo taken, to which the staff member asked deadpan and even louder HOW MANY, I said I just did not want our photograph taken, and he gestured with his arm that way, I was a bit taken aback, what had just happened, so I returned and asked his name, I said that I was not hard of hearing and that he should not speak to people like that, so on we went. We quickly found our room and outside were our cases which impressed us. When we entered our balcony cabin, there was a bottle of bubbly welcoming us back, which was a nice touch. Rooms are okay, similar to those on RCI, NCL and P&O, we preferred the balcony on the Ventura, however we were not expecting too much sunshine and fresh sea air is a tonic. We had been allocated 6.00 pm dining and so I had to stand for almost one hour to change to the 8.30 dining, very glad we did. On NCL we had to give our cabin number at the Muster and those that had not attended were notified and had to attend, on QM2, this was not the case. We dolled ourselves up for dinner and then found we could not get into the Golden Lion Pub, too busy, so sat opposite in Samuel's bar which is a coffee bar through the day, and so a little calmer, however they did not have cocktail or bar menus, so the waiter had to go get these, then bring them, then go back through into the Golden Lion for cocktails, this happened on all four nights, you would think they would have twigged to put cocktail menus out on an evening. We were twice given the wrong key card back, on one occasion a chap sat close by asked if I'd had a pear cider, I thought he wanted a taste, he said I thought so, I have your card and took it out of his wallet, by chance he'd checked his receipt, this also happened to our fellow diners who were locked out of their room, this does give opportunities for abuse. Dining was just lovely, food first class, wine waiter so attentive, you could not complain, we sat with another two couples and got on very well. The first stop was Zeebrugge, I had read about the train and the shuttle bus, however as it was a Sunday and the trains were every hour, did not fancy taking a chance on missing the boat, so to speak, so we paid $63 each fare to and from Bruge. One couple on our table got on the free shuttle bus (there was a small notice in the Daily news-sheet) and paid €3 each way, so felt a little ripped off. Bruge was lovely, chocolates, history, canals, beer, and the sun shone, walked for miles. We were to have a sea day on Monday so went along to book the planetarium, which was full, the indoor pool had a capacity of 14 and so to get a lounger you did have to loiter a while, but they were emptying. I saw one man go into the ladies toilet and shower room, but there was no one around to mention this to, luckily there were no ladies in at the time, very odd. The seas were getting a little rougher, however QM2 hardly rolled, but when the Captain told us we were heading for Cherbourg as the weather was deteriorating and that we were just off The Isle of Wight, can you believe it, I think we were sailing in circles. The Black and White evening for me was a bit of a damp squib, but you make your own fun and we did, however on other cruises, I like to people watch and we did not see anÅ· Senior staff members at all or the gorgeous ball gowns. The men did scrub up well and almost all wore their dinner suits. The shows were again not spectacular, good, but not as good as other cruises, perhaps again this is because it for me Cunard was just killing time until their transatlantic cruise on Wednesday 8th October. Cherbourg, raining so, we had a quick walk around town, I would have loved to do Mont Saint Michel, however DH has mobility problems, everywhere in Cherbourg had Welcome QM2' so seemed like a big occasion for them, we got to speak a little class room French, found a beautiful patisserie which soon filled with QM2 fellow passengers sheltering from the rain. We returned on board early thinking, we would have fish and chips in the Golden Lion Bar while it was a little quieter, however, we could not get a waiter to make eye contact or come down to where we were sitting, as there were two couples, we eventually went up to the bar, our fellow passengers managed to get served and my DH just could not get served, one staff member serving everyone, not their fault, so returned to the table. this had started to be a quest. So, I went to the bar and was told I needed to give a table number, so went back to the table and there wasn't one. We eventually got these elusive fish and chips, order taken again by someone who could not make eye contact and seemed huffed with us for being a pain, and when lunch did arrive, it was poor, fish undercooked, mushy peas - black bits and crispy, mind just as well, still struggled with buttons at the end of cruise. There were a good number of older folk onboard and I think the pace and activities were geared towards these, we had a younger couple on our table and they were looking for things to do. We went to the pictures and saw Maleficent which was good. The cabin steward was super Romar, worked really hard, always seemed to be around if you needed him, but not in your face. The waiting staff were excellent, however the waiting staff in the Bars really let Cunard down, they seemed a bit miserable and some acted like they were doing you a favour. Would I do QM2 again, probably not, there are stacks of alternatives, we paid our gratuities almost $100 for two, $50 for three hours Internet, $126 for Bruge trip and then our drinks on top, so whilst initially cheap trip it can add up. On departure we sat in Queens Lounge awaiting our colour coded allotted departure slot, whilst waiting we were requested to stand in silence, while the Captain presented the Mayor of Southampton with sacred soil from War Cemeteries for transfer to the Imperial War Museum Garden, which we all gladly stood for, bearing in mind the age and infirmities of those on board, after ten minutes folk started looking around and I think after fifteen some sat down, communication seemed to be lacking, then we were told to make our way off the ship. It is just these little niggles that irked me, I did enjoy our short break, but for me there was very little of the star quality we had experienced on QM2 last time or on the other cruise lines, however previous cruises have always had sunshine, so perhaps that could be a factor, it may be a while before we do another cruise, especially on QM2.   Read Less
Sail Date October 2014
This was our first cunard Cruise to celebrate my wifes 40th birthday! In a word it was amazing and a great grand way to celebrate a special birthday. Even though it was only a short cruise it gave us a taster for Cunard. The QM2 is grand ... Read More
This was our first cunard Cruise to celebrate my wifes 40th birthday! In a word it was amazing and a great grand way to celebrate a special birthday. Even though it was only a short cruise it gave us a taster for Cunard. The QM2 is grand and has plenty of space so it never felt overcrowded. The food both in the Britannia Restaurant and Kings Court was of a high standard and always served on hot plates and was piping hot. Menu choice was varied and plentiful. Our cabin was an inside grade on deck 5 next door to the Launderette, again well appointed and a good size for 3 of us to share with plenty of wardrobe and drawer space. We celebrated my wifes 40th in the Queens Ballroom having afternoon tea with the band playing- absolutely marvellous!!! To sum up we are glad we tried Cunard and would most definately do another cruise on this or the other ships and wouldnt hesitate recommending them to anyone. Read Less
Sail Date August 2014
Lets face it the QM2 is too big and quite shabby in many areas. Potholes are everywhere under the carpet in many corridors and public areas. Nowhere near a 5 star ship, I would rate it a 3. The food is meagre served with a dismal face ... Read More
Lets face it the QM2 is too big and quite shabby in many areas. Potholes are everywhere under the carpet in many corridors and public areas. Nowhere near a 5 star ship, I would rate it a 3. The food is meagre served with a dismal face and in a rush, 3 orders were wrong in 4 days. Cabin charge of $11.50 per person per day is a rip off as is the Cunard VAT of 15% on all booze which makes a pint of beer or larger £4 or $6, this is extortionate as duty free bulk purchases cost lest than 60p a pint. I know as I am a publican - remember they pay no duty or VAT on sales.. The cabin was tired and the sheets not changed in 4 days. The towels had stains and were not at all fluffy and quite hard. The general standard of clientele has deteriorated over the years with formal nights still having slobs without a jacket and even trainers being worn-get a life. No dress code is enforced although blathered about in each daily newssheet. The good bits are that she rode seas well and the iconic nature of a big liner still has some charisma. The entertainment was just typical 2nd rate cruise rubbish with shouty singers and overloud backing bands. The sane act appeared 3 times in 4 nights - yes unbelievable!! Unless you get a cracking deal she is just not worth the money. QV is far superior at every level. Read Less
Sail Date June 2014
Queen Mary 2 (QM2) Ratings
Category Editor Member
Cabin 5.0 N/A
Dining 4.0 3.9
Entertainment 4.0 3.7
Public Rooms 5.0 4.4
Fitness & Recreation 4.0 N/A
Family 3.5 3.9
Shore Excursions 4.0 N/A
Enrichment Activities 5.0 N/A
Service 4.0 4.2
Value for Money 3.5 N/A

Find a Queen Mary 2 (QM2) Cruise

Easily compare prices from multiple sites with one click