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45 Southampton to Baltic Sea Cunard Queen Mary 2 (QM2) Cruise Reviews

Total disappointment in the main dinning room Britannia (1) We are a party of six, setting of tables was unreasonably tight between tables. One end of our table was against a wall, waiters had to squeeze themselves to serve, particularly ... Read More
Total disappointment in the main dinning room Britannia (1) We are a party of six, setting of tables was unreasonably tight between tables. One end of our table was against a wall, waiters had to squeeze themselves to serve, particularly to the guest at the end. (2) Menu was not appealing, its quality below average standard, most food on the menu remained unchanged throughout the voyage including Gala evening, some courses portion was exceptionally tiny. can’t imagine lobster bisque tasted like clam broth, onion soup was tasteless, poached pineapple liked something just out of the can. (3) above (1 & 2) were reflected to a manageress when she approached us during dining time with a friendly smile, nothing happened. Nothing was even brought up as a courtesy when we met each other again. (4) the sommelier was slippery, in the first evening, we ordered a bottle of white wine for only 4 guests, 2 guests were acholoic free. he intentionally finished the bottle in one shot without asking, he may hope to save the work to have wine chilled, or hope to get additional orders sooner, but of course he got the first wish fulfilled but not the other. In the last evening, we ordered a “private label” red wine per his recommendation, I blamed myself didn’t check it before serving began, later on, we founf out the bottle was without a label on it. When he was questioned, the answer was “because it is a private label therefore without label” we never heard of such a ridiculous answer. (5) visited Britannia for a sit down lunch, two managers were chatting by the entrance booth when we walked in. Despite of greetings right away , they only said Hi after they ended their conversation. Service of waiters were cold, too. Needless to say, from there on, we only went to buffet lunch. (6) High tea was another disappointment which pissed us off totally. That is the reason I recorded it in deatail. It happened on the second day of voyage. 15:38 Two of us walked into the high tea ballroom, and sat down, we got no one serve us and waited for 10 minutes to get our first cup of tea. 15:48 we had our first cup of tea, finished it. It took another 12 minutes to have someone checked us out if a refill is required. 16:00 the most absurd thing happened. A waiter approached, but he was not asking whether we need anything even though two empty cups were sitting on the table explicitly. He picked up the jar of cream on our table , then offered it to the guests of the table next to us. After then, he asked ....do you need anything.......so on and so forth Catering is the primary service that interact with guest daily on board the most, one can appreciate why I put such a poor ratings Besides, below were my additional unfavourable experience on board (7) drainage in the cabin had problems, need a plumber to get it fixed after two visits (8) phone system was user unfriendly, difficult to navigate (9) movies was old and running repeatedly on different days (10) the meeting place on excursion was not printed on the coupons, thus created quite a confusions couple times. Read Less
Sail Date August 2019
I wanted to experience a Cunard cruise.....and it exceeded my expectations. Elegant, traditional ship, no noisy pool side cinema screen..... a plus for me! Lovely cabin....deck 5, cabin 5006, amazing food.....with lots of excellent ... Read More
I wanted to experience a Cunard cruise.....and it exceeded my expectations. Elegant, traditional ship, no noisy pool side cinema screen..... a plus for me! Lovely cabin....deck 5, cabin 5006, amazing food.....with lots of excellent choices in included venues....Red Lion pub lunches extremely enjoyable...fantastic library, wonderful afternoon tea. Great sun loungers...with mattresses interesting celebrity speaker. The dress code is quite formal...but I liked this. Lovely canapés at captain’s reception. Very good captain....present around ship....he seemed to take a personal interest. There are always some cons: very overpriced alcoholic drinks...taking advantage of being a good quality ship, I think. Extortionate prices for excursions...again playing on being a good quality ship. Generally service was good to excellent...particularly our cabin steward...but waiters in Britannia restaurant...with exception of wine waiter...did not appear happy. Service was bordering on dude and surly. Nevertheless, for me the pros far outnumbered the cons. I loved this ship and can’t wait to take another Cunard cruise. Read Less
Sail Date August 2019
Our second time on Queen Mary 2. First trip was transatlantic a decade ago. The ship looks still to be in great shape. The food in Britannia was uniformly excellent. Beef tenderloin, sirloin, pork Wellington, venison, and lots of ... Read More
Our second time on Queen Mary 2. First trip was transatlantic a decade ago. The ship looks still to be in great shape. The food in Britannia was uniformly excellent. Beef tenderloin, sirloin, pork Wellington, venison, and lots of excellent fish including cod and trout. We did not mess with the “buffet“/Kings Court: Even at breakfast, one could sit down and have a lovely multi-course meal serve to you within half an hour in the restaurant. Entertainment was very good. Shipboard lectures excellent. Staff were uniformly a professional and polite. The shore excursions in Norway were well handled. Transportation from Heathrow to London and from London to the ship and from the ship back to Heathrow was seamless. However, we found our experience with Cunard disappointing in terms of booking the trip: Their website is not very good. The voyage personalizer page is not very well designed. I think we significantly overpaid for the London hotel which we booked through them. We booked airfare through Cunard as well and ended up having to pay significant extra premiums in order simply to have seat assignments. “Air Cunard“ seemed unaware that our flight from JFK to Heathrow that they booked had been canceled; and there was much last minute scrambling between the Cunard travel desk and American Airlines and British Airways in order to re-schedule us. Also, the entire Wi-Fi system on the ship is archaic. Additionally, although they “include gratuities“ and you pre-pay them, sometimes there is a gratuity line that you are asked to complete on receipts. I would prefer that either they leave gratuities up to the passengers or they make it a truly all-inclusive price and you are not expected to tip. Right now it is some kind of weird hybrid and you never really know who to tip or who is getting what tip. But, in the end, Queen Mary 2 is an amazing ship with first Street service. Go for it! Read Less
Sail Date August 2019
Tried this same cruise last year but bas weather cut the itinerary so decided to try again. Weather this time was sunny in all ports, scenery was spectacular. Yes there was a force 9 gale on the final day but on this ship you would hardly ... Read More
Tried this same cruise last year but bas weather cut the itinerary so decided to try again. Weather this time was sunny in all ports, scenery was spectacular. Yes there was a force 9 gale on the final day but on this ship you would hardly have noticed it. Being a transatlantic liner there was hardly any movement so if you are concerned about sea sickness this is the ship to try. The cabin being an atrium view was small but comfortable. The crew were friendly and efficient. The international mix of passengers resulted in some interesting conversations. Yes the drink is expensive but the food was excellent and nothing was too much trouble for the waiting staff. The feeling of space on this ship is amazing. When is the last time you went up on deck on a sunny day and found less than a dozen loungers in use? Yes this ship is in some respects traditional but on the other hand it manages to strike a good balance between tradition and a friendly and relaxed atmosphere. Being a 150,000 ton ship with only 2600 passengers there were very few queues, with the possible exception of afternoon tea. We didn't have to wait more than 20 seconds for a lift throughout the voyage. Ports of call were really interesting and all arrivals and departures were on time. Best cruise we have ever had. Read Less
Sail Date August 2019
I’ll keep this short as I find I stop reading if people write to much. In bullet point fashion. Embarkation: great Cabin steward: absolutely marvellous and they always are. Ship: a bit tired looking, could do with new carpets ... Read More
I’ll keep this short as I find I stop reading if people write to much. In bullet point fashion. Embarkation: great Cabin steward: absolutely marvellous and they always are. Ship: a bit tired looking, could do with new carpets and paint etc. Staff: reception: awful. If a smile is all your after, that’s all you will get. They really are dreadful. Waiting staff: at breakfast they are miserable and slow even though we were all extremely polite and patient. The evening the attitude is slightly better. Other guests: Rude, arrogant and miserable. Honestly why come on holiday if your going to be like that. I’ve found this to be true on Victoria as well. I think this contributes to the mood of the staff. Food: very good. Kids club: great Pools: dirty (all of them) I went in with my son wearing goggles and wished I hadn’t! Perhaps I’ve gone on too much but really I don’t expect anything to change and if Your only interest is to tell people you’ve been on Cunard you’ll probably continue to put up with it. Holland America beats them hands down (I’m English btw). Enough droning as I’ve definitely gone on too long. Happy cruising Read Less
Sail Date August 2019
Second time on QM2 & first since a supposed re-furbishment. As always Cunard smugly bang on about their heritage with artefacts & pictures everywhere yet overall the Cunard experience whilst generally very good it's not ... Read More
Second time on QM2 & first since a supposed re-furbishment. As always Cunard smugly bang on about their heritage with artefacts & pictures everywhere yet overall the Cunard experience whilst generally very good it's not 'that' special. Cabin immaculate except that the wooden ornamental balcony railing had come adrift from its metal frame. As to be expected public areas including lounge & bar areas immaculate & rather grand - with one exception ( see later ). Britannia dining room staff utterly charming & food was fine but evening meals taken to the accompaniment of frequent screeching of babies or hyper-active infants not Cunard's fault of course, but why take babies on a cruise it's not a floating creche? The self-service café or Kings Court or whatever still has all the ambience of a 1960's Wimpy bar with many seats in a sort of corridor or in bay windows that have some sort of blue tint on them - weird. The Kings Grille always empty & on the sole occasion I ventured there to get a cheese burger it was tasteless (the burger that is). McDonalds could teach Cunard a thing or two. Food from the café was never ever hot enough, so much so I played safe & stuck to cold meats etc. Given that class division is so obvious on the ship I doubt whether those in Princess or Queens Grille class would ever risk soiling their Gucci loafers in such a place. A certain aspect of the posh Commodore/commode Club was a disgrace. In several places the wood edging to the window apertures had split, come adrift & hanging loose. The inside of the toilet door adjacent to the library was covered in rust. It seems the QM2 is long overdue for it's next mild re-furb. Theatre entertainment was obviously on a low budget e.g. a shrieking girl singer & a so so conjuror/comedian - all a bit village hall I fear. BUT...a guitar concert was a joy as was a talk in the picture gallery. Good selection of day time activities too. Places visited were second time around so need to be ripped-off by over-priced excursions. Took lots of my own photographs including a photograph of a photograph taken with the captain - $35 for one print ! - no way Cunard. However enough good points to be looking forward to next booked Cunard cruise but NOT on QM2. Read Less
Sail Date August 2019
As someone who always believed inside cabins were sufficient I was dazzled by my first time in a suite (albeit the smallest suite possible). Still, a walk-in closet on a ship and a bathtub! We really enjoyed our cabin and our roomy ... Read More
As someone who always believed inside cabins were sufficient I was dazzled by my first time in a suite (albeit the smallest suite possible). Still, a walk-in closet on a ship and a bathtub! We really enjoyed our cabin and our roomy balcony, having breakfast on the balcony almost every day. It was also great fun on the balcony waving to all the boats that accompanied us out of Hamburg. The Princess Grill was superb every night except the first. The fish that night was average and we, two older women, were seated way off in a corner. Eating in the Princess Grill had been on my bucket list but I felt that I was still on the outside looking in. However, the (very entertaining) maitre d quickly moved us to the center of the part of the room that overlooked the promenade deck and we were much happier there. The food was very good, mostly well executed classics, and anyone looking for more trendy choices might be disappointed. We loved the Dover Sole and the Chateaubriand and the Cherries Jubilee (you get the picture). Mostly we loved the atmosphere of muted, leisurely meals in an attractive room with excellent service. Dinner became our evening activity and we often missed the planned entertainment as a result. What else did we do? We enjoyed the singers and dancers when we did make the shows and regretted missing the violinist. The planetarium was moderately interesting as were the speakers. We tried to visit all the bars but gave up and pretty much settled on the Carinthia where we could have a light meal with our wine. Zumba was fun but the pools were rather cold. The Golden Lion Pub offered good fish and chips. Afternoon tea in the Queen's Room was a disappointment -good food but a mad rush to get in and get a table. The library was lovely and the Promenade Deck was a comfortable place to sit or get some exercise walking. Service was excellent and we appreciated the young man who brought our room service breakfasts, our assistant waiter, and all the nameless crew members who smiled and made us feel welcome. We only took one shore excursion - to Bruges - which left us needing to do a lot of walking to get to the center of town but was well organized and on time. We explored on our own in Hamburg and Guernsey. Regarding the ship, she is showing her age (I had sailed on her in 2005) but just barely. She is still a magnificent "grande dame". Just don't expect glitz and glitter and instead settle into a leisurely, relaxed way of life. Read Less
Sail Date June 2019
We cruise with Cunard most years, but found to our shock that it was ten years since we had been on QM2, so we booked this cruise. Basically it was a cruise made up of bits of other voyages, so did not have quite the same feeling as a ... Read More
We cruise with Cunard most years, but found to our shock that it was ten years since we had been on QM2, so we booked this cruise. Basically it was a cruise made up of bits of other voyages, so did not have quite the same feeling as a cruise where almost everyone embarks and disembarks at the same time and place, and was a bit lacking in things like World Club parties. But we expected this and did not mind. Rather unexpected was the four formal nights. We had forgotten how truly magnificent the ship is, with vastly impressive public rooms and huge expanses of real teak decks. This of course means that distances between venues can be quite great, particularly as our cabin was near the front and our restaurant at the back. This means you walk off more of the food you consume. The ship always seemed restful and tranquil, never crowded, though I believe it was, to all intents and purposes, full Our Q6 cabin was very nice with an expansive balcony and a blissfully comfortable bed. The bathroom unfortunately, though spacious, is poorly arranged. There would be plenty of room for a separate shower, but it doesn't have one, a great shame. Food in the Queens Grill was good with a wide choice, though the coffee was sometimes warm rather than hot. We did not eat anywhere else, prefering to enjoy the restaurant comfort, quality, and excellent service. Indeed the service was a great highlight. Both the restaurant staff and our butler and assistant were thoughtful, courteous, efficient, and kind. We could not have been better looked after. Our sommelier had a great knowledge of wine and great ability to convey his enthusiasms. Embarkation and disembarkation at Southampton were both very smooth, aided by our priority status. We were on the ship at midday and off by 8.20. We called at Hamburg twice, and QM2 always gets a great welcome and sendoff. This time we celebrated fifteen years of the ships association with the port. It is a most attrative city to wonder round. We also visited Gent on a Cunard transfer, and that too is a city worth seeing. While in some ways this cruise was harder work than one on the smaller ships, it was very much an experience, and one I would recommend. Best of all would be an Atlantic crossing on her. Read Less
Sail Date June 2019
I stayed in an interior cabin on this recent cruise and found it to be just what I needed for a comfortable bed in the evening. Linens, pillows, comforter - all great. Cabin attendee was warm hearted and helpful with anything needed. ... Read More
I stayed in an interior cabin on this recent cruise and found it to be just what I needed for a comfortable bed in the evening. Linens, pillows, comforter - all great. Cabin attendee was warm hearted and helpful with anything needed. Bathroom was starting to show its age, but great shower pressure, size and heat. Spa services were wonderful, took advantage of some of the discounts onboard during slower times and found the value to be good, especially considering you get use of the in-spa jacuzzi and pool. Ate in the main dining room twice out of the five nights and probably would reduce this number on the next cruise. Service was not nearly as good as specialty restaurants, though I had no issue with the food quality. Our waiter in the second seating was rude, always trying to rush and never in sight after the order was given. It also took a long time for the sommelier to get to our table, he clearly had his hands full and the two times we ate there he would arrive at our table around the time we were eating our appetizer. I don't fault the ship for this and give a 5 star review because this was easily solvable by eating at the specialty restaurants where all these issues were more than solved. The Veranda was wonderful (ate there twice) as was the rotating restaurant - we had Indian and it was great. Loved grabbing lunch at the golden lion pub in the afternoons. Pool decks were nice and public spaces in part because there were far less children on this boat than many other carriers. This kept things more organized. My wife and I are in our early 30's and felt well placed in the crowd. Overall a great experience and great value. Will be back and would like to try the princess grill on the next voyage. Cheers Read Less
Sail Date May 2019
We chose a short 5 night cruise out of SOU to give our friends a taste of cruise life - he has mobility issues and has not travelled for some time - we thought a cruise would be ideal. The whole embarkation process was fantastic and the ... Read More
We chose a short 5 night cruise out of SOU to give our friends a taste of cruise life - he has mobility issues and has not travelled for some time - we thought a cruise would be ideal. The whole embarkation process was fantastic and the staff very helpful. That's a positive! On the negative the ship now has the feel of a rather tired but yet still grand Old Lady. Some areas are in need of a refit (eg some of the carpets) and refresh. Let's deal with the negatives first - on board charges for drinks and extras (eg spa) are EXTORTIONATE - we tried to purchase a drinks package but this was $69 per day per person (so you can't even share with your spouse) and was for drinks up to the value of $11, however a double G&T is well over $13, so are the majority of glasses of wines so you would still end up paying extra. For a 5 day cruise this would have amounted to £690 and you would still have to watch how you chose your drinks!! Food - Kings Court buffet looks great until you realise that almost everything is repeated 3 times in various area so the overall choice is a little limited. The food in the Britannia Restaurant is average with hardly any vegetables served. It was only on the 3rd night that we discovered the "always available" menu which included steak,chicken and fish dishes - these were much better than the menu although our waiter was obviously not happy that we had discovered this! Cabins - we had a balcony cabin which was fine although the bathrooms do need a refit. Our beds were SO COMFY we are considering purchasing an identical mattress for home!! (Sealy manufacture) Entertainment - sadly the cruise company/chorus were dreadful, 4 'shouty' singers 3 of which were out of time/tune. There was a great comedian and a fab tribute 60's band though which made up for it. This was our 9th cruise so we do have a fair amount of experience with Cunard and other companies - sadly our overall experience was not as good as others and as this was very much a "fill in" cruise between transatlantic crossings were felt as though some staff treated us as the 'poor relations' ie..."oh bless, they can't afford a real cruise so they do a mini cruise instead..." If this were a school report it would read "Good have done better" Read Less
Sail Date May 2019
I fell in love with the QM2 when I did the transatlantic crossing last October. I booked another transatlantic so wanted another one in between. Because the single cabins had gone then the cost was extra expensive so a short cruise was ... Read More
I fell in love with the QM2 when I did the transatlantic crossing last October. I booked another transatlantic so wanted another one in between. Because the single cabins had gone then the cost was extra expensive so a short cruise was needed. This visited p places id not been to before as well. I was on a table of 8 for the 6pm and the writing staff were friendly efficient and very professional. There wasn't a meal I didn't enjoy. The main meals are a little short of vegetables but we asked for extra and they were provided for us every night. I chose to eat all my meals in the Britannia apart from breakfasts on tour days when I had room service and late night snacks when I used the kings court. People are very friendly and so I never lonely and shared tables at lunchtime. There were lots of activities to do and I enjoyed them all. I did a couple of spinning classes but don't why these have to be paid for as other classes were free. I arrived early for embarkation but that was not an issue and I was on the ship in under 30 mins. I self disembarked so that was equally smooth. The tours are great. I went on the walking tour and canal ride in bruges. The tour guide was very informative and with doing four a first visit. On Guernsey I did the sea kayaking. This was great was it was the other side of the island di we had chance to see the island and the instructor was very friendly and from the island so very informative. Highly recommended. The entertainment was mixed. Some very good, some ok and some not quite up to it. Read Less
Sail Date May 2019
First cruise and chose a mini one to see if I would enjoy life on sea. Upgraded to a Princess Suite which was a lovely surprise. Large spacious room with sofa and coffee table. Fridge stocked with non alcholic and alcholic drinks. Large ... Read More
First cruise and chose a mini one to see if I would enjoy life on sea. Upgraded to a Princess Suite which was a lovely surprise. Large spacious room with sofa and coffee table. Fridge stocked with non alcholic and alcholic drinks. Large bottle of water $5 and beers $6. So not cheap. Service added on top. Bathroom had Penhaligion's toiletries which was a nice touch. Dressing gowns, slippers, hairdryer. Lots of wardrobe space and hangers plus safe. The staff are exceptional. The ship is huge so it involved lots of walking. The public rooms are big and spacious. The Queens Grill is lovely, albeit quiet. Great menu for breakfast, lunch and dinner. (Although private parties in the adjoining restaurant meant we had to walk up and down and around to get to the Grill, rather than take normal route).The Kings Court is very busy and noisy and it is not easy to grab a table at lunchtime. Lots of choice available. Never ate in the Brittania but looked good with a great atmosphere. Afternoon Tea in Grills Lounge was nice but quite rushed. Waiters seem to give 2 finger sandwiches, to small cakes, one scone and tea and it is over. The Commodore is very relaxing for after dinner drinks. Pianist every evening. Shops cater for the affluent with a box of Cunard biscuits $20. Entertainment was mediocre. Dancers one night seemed to be members of crew, acrobatics another which were quite boring, The Beatles tribute were good and Walk Like A Man (Frankie Valli tribute) excellent. It was a shame that all theatre shows only lastes an hour. Karaoke in the pub was just that. There were talks on the Queen Mary 2, The Titanic and the Malaysian plane that crashed. Latter two subjects bit depressing. Queen Mary talk interesting. Library beautiful. The decor of the ship was amazing with beautiful bronze wall coverings and art. The trip was great fun, although nothing much going on in Hamburg. My only criticism about the trip would be poor communication. There was no clear information prior to boarding the ship about boarding or sale time. There was no full daily itinerary prior to trip (received this information daily on board), there was a black tie Gala nite, yet I was informed prior to trip that dress code for all 4 nights was smart attire. We were not given any clear information on what our upgrade included. Tea and coffee free if self served otherwise charged. I think it would be really helpful if once on board, there could be a talk for first time cruisers with general information about how it all works. Read Less
Sail Date October 2018
This cruise was chosen for several reasons, it fitted in with our family routine, my grandad cruised on the original Queen Mary and I have said one day I will experience the Cunard way of life and that I knew that we would see the 3 Queens ... Read More
This cruise was chosen for several reasons, it fitted in with our family routine, my grandad cruised on the original Queen Mary and I have said one day I will experience the Cunard way of life and that I knew that we would see the 3 Queens together. The embarkation was very slick once we were at the correct terminal as our E ticket stated that we were to start from the Ocean Terminal ( luckily we were early and had time to get to the correct place) Sail away was something special as the 3 Queens went 3 abreast down the Solent and then the Red Arrows put on a fantastic display when you could see it as they were flying into the setting sun at times. This was an unusual cruise to us as the first port of call was Hamburg were there were some passengers disembarked and some embarked to go on further. The sail away was different as the ship decked out with blue lights as were the small boats that went so far down the river Elbe with us. This is something that happens twice a year with the blue light. The next port of call was Elsignor Denmark where the ship anchored off shore and used the tenders to get us ashore. We went with a guide on a walking tour of the town and the castle. The lady who did the tour did as so at very leisurely pace which was good if you stopped to photo something you had time to catch up with every one. The next port was Oslo where we did our own thing of exploring as we had been here before. Then it was back to Hamburg where again there was a lot of coming and going of passengers. As we had done a tour earlier we opted for the free shuttle bus into town. Our cabin was very clean and comfortable and we had to remark on how very little we could hear our neighbours. We opted for the late dining and got a table for two with only one other table for two next to us which was occupied by two French gentlemen of who we got a good rapport with them. The two waiters were brilliant right from our first night they welcomed us with our surnames and they had a very good sense of humor. The food was fantastic well presented and well cooked how ever we asked for it. The shows were very varied but the only gripe we had was after the show had started there were several people coming in and disturbing those already seated at one stage there were some entering with only 5 mins to the end how rude!!! All in all we enjoyed this beautiful ship and the very smooth cruise thank you Cunard. Read Less
Sail Date August 2018
We always felt that this was going to be a pigs ear of a cruise. It started somewhat inauspiciously when we headed through blinding torrential rain along the M27, heading for our usual Dock Gate 4. Suddenly my wife caught a fleeting ... Read More
We always felt that this was going to be a pigs ear of a cruise. It started somewhat inauspiciously when we headed through blinding torrential rain along the M27, heading for our usual Dock Gate 4. Suddenly my wife caught a fleeting glimpse of a roadside sign saying Queen Mary 2 was berthed at Dock Gate 8. As I glanced to my right I saw the ship so we made a hasty turn and headed for the correct berth. We subsequently found that the berth was changed at the last minute and details were posted on the personaliser but having filled in all the details weeks before sailing I saw no reason to check the night before. Now for the cruise - was it one cruise, two cruises or three? Various members of staff gave us varying answers. It was, to us, initially a nine-day cruise from Southampton to Hamburg, Elsinore, Oslo and back to Hamburg, before returning to Southampton. Simple? Hardly! Our first two days seemed to be in limbo but then we realised we were joining the ship at the end of a transatlantic crossing from New York to Hamburg. At Hamburg the majority of passengers disembarked and we took on many more Germans, making them the largest group on board. We then embarked on a five-day cruise proper. We were allocated our table for dinner - no surprise as it was the same one we were allocated at Southampton. The five day cruise ended and we then embarked on a two-cruise to Southanpton which also happened to be the start of a transatlantic crossing from Hamburg to New York. The QM2 is our favourite ship and we have spent many happy days on board but for a variety of reasons (mainly the big C) we have been unable to take a voyage since the big refurbishment and we wanted to see the new-look ship. Verdict? Main difference is the Kings Court and the new Carinthia lounge. The former, we found even more of a works canteen, the latter we thought a big improvement. Now for the nitty gritty. Food - we thought food in the Kings Court was superb, both quality and variety. Breakfast, as always, is a scramble but eventually you can find a table and it was worth the wait. Lunch was remarkable for the variety of dishes. Dinner in the Brittania was a big improvement on previous trips, mainly because the food was hot as opposed to lukewarm. The choice, we felt, was not great and there were nights when thrre was nothing on the menu to suit us. Entertainment. The poorest we have ever experienced on any Cunard ship - no afternoon recitals, piano, guitar etc. Evening shows not to our taste mainly catering to those who prefer the old variety theatre - magicians, jugglers, high wire acrobatic acts etc. Add to that a Beatles tribute band who concentrated on early Beatles numbers and that was it - apart from the ever present Appassionata and that was it. Port visits were mixed. We stayed on board for our first visit to Hamburg, choosing to get off on the return. Our decision to get off by tender at Elsinore proved more difficult than we envisaged. On our first foray to the Grand Lobby at around 9.45 we found hundreds waiting to get off; a quick word with the man in charge saw us return an hour later, to find even bigger crowds - we were advised to return later but we admitted defeat and stayed on board. Oslo proved an easier destination as did Hamburg the second time _ though we did query the need to park the shuttle bus just north of Cologne (or so it seemed!) Summing up this is not the sort of cruise we would contemplate again but we shall be back on the QM2 next year and in he meantime their is the Queen Elizabeth waiting for us in six weeks time. Read Less
Sail Date August 2018
Booked it 3 weeks prior to departure,knew had a cabin with a metal frame balcony but when being checked in in Southampton was told my cabin had been changed to 5131.I did not remember agreeing to be "upgraded",after complaining ... Read More
Booked it 3 weeks prior to departure,knew had a cabin with a metal frame balcony but when being checked in in Southampton was told my cabin had been changed to 5131.I did not remember agreeing to be "upgraded",after complaining to Cunard was told I did agree to it at the time of booking.At the time of booking I was also given a credit of $195 but on board was told as I did not register a card to settle the final bill and was going to pay with cash,my account was not credited with the $195. As a platinum Cunarder I had some wonderful times on the Queen Mary and the Queen Victoria,but this timethe unpleasant feeling remained throughout the cruise and nothing I did had made the slightest difference to make it better..The cruise was absolutely the worst cruise I have ever been on. As a matter of principal had decided to spend on board the absolute minimum . Read Less
Sail Date July 2017
This cruise was a substitute for the Black Sea and Turkish Splendors which, due to Mr Putin, hardly touched the Black Sea! As we had stops at Warnemunde [Germany] and Kristiansand [Norway] on a previous cruise to St Petersburg the decision ... Read More
This cruise was a substitute for the Black Sea and Turkish Splendors which, due to Mr Putin, hardly touched the Black Sea! As we had stops at Warnemunde [Germany] and Kristiansand [Norway] on a previous cruise to St Petersburg the decision was made to head for Norway via Hamburg. Good choice. Embarkation at Southampton..........I must mention this, was the slickest ever! Practically straight onto the ship with no queue; I could hardly believe it! The stateroom was an upgrade issued about a week prior to the cruise. This glass-fronted balcony was the same as on QE and QV previously and is a better option to the enclosed balcony on decks 4 to 6 on QM2. There is often debate about this. To my mind the sheltered balcony would probably be better on a Trans-Atlantic trip. We will find out! Booked next July. Two stops at Hamburg were good with weather fine on first visit so we took to walking around the city rather than the open-top Red Bus or an organized excursion. Took the Cunard Shuttle bus to the Town Hall and and found our own way back; easy and not very far. Hamburg is a surprise with more canals than Venice, or so we were told! I won't go through all the Norway destinations as they were equally good. We did the Red Bus in Bergen and then walked the town in the afternoon after lunch. Our only organized excursion was at Andalsnes and the Rauma Railway. This is a 'must do', although greatly added-to by our guide back down the mountain in the coach. Weather was hot here, with some teenagers jumping into the fjord from the wooden jetty. Back to QM2. Cabin Service was, as on all our previous Cunard cruises, excellent. "Thank You" Larry. Also faultless were our two Britannia Restaurant waiters and all the Restaurant dining experience was [nearly!] 'spot-on'. I wish that I could get Consommé soup like this back in the UK. Of the Guest Speakers, Midge Ure [Band Aid] was really good. Of the entertainers, the flautist and pianist Metier Ensemble were terrific. One slight comment would probably be the result of a majority of the ship's guests being German. It seemed that much of the entertainment was skewed to the majority audience. A good instance of this was soprano Penny Mathisen's performance. Part of the routine was in German, to the point of performing a well known Italian song in German. Even the majority would probably have wondered what was going on! To me it just spoiled the show. Overall this was a pretty good cruise and would we do it again? Probably yes, but a month earlier if possible. A major plus was that we got away from the high pollen count in the UK.   Read Less
Sail Date August 2014
We took this “voyage” in late May and early June. It was our fourth trip on Queen Mary 2 and my fifteenth overall on various Cunard ships. Journey to Southampton and Embarkation Despite warnings about potential traffic problems in ... Read More
We took this “voyage” in late May and early June. It was our fourth trip on Queen Mary 2 and my fifteenth overall on various Cunard ships. Journey to Southampton and Embarkation Despite warnings about potential traffic problems in the waterfront area due to extensive road works we had a very smooth journey from West Berkshire to the Ocean terminal following our normal route. There were two other ships embarking passengers that day, including Queen Victoria, but we probably had our quickest ever journey to Southampton docks, arriving just before midday on a Friday morning. (As I am a Platinum World Club member, we can both take advantage of priority boarding). Embarkation started a little late as the shore-side staff waited for Captain Oprey’s permission to proceed and the inevitable queues caused by the need to remove footwear and anything metallic soon built up a little. Apparently the security arches are highly sensitive due to sprung metal floors. However, I didn’t think we were unduly delayed and of course, the experience is the same for everyone. Having said that, our previous cruise, on Queen Elizabeth, which departed from the QEII Terminal, provided a much better embarkation experience as there were no delays and no need to remove metallic items such as belts and watches. Our cabin We had an obstructed balcony cabin forward on deck 8 which was fine - the view was obscured by a lifeboat but it was light and we could see a lot more than I was anticipating so we were perfectly happy with it and its location, which was close to the library and bookshop, the gym (on deck 7) and Commodore Club on deck 9. (Anyone thinking of booking an obstructed view cabin can check out the photographs in the FAQ section of Cunard’s website to see what they will be getting.) The cabin itself had worn well during its ten years of service. Everything worked and it was kept spotlessly clean and efficiently serviced by our steward, Ferdi. There was a fair amount of rust and peeling paint on the balcony, but the balcony was otherwise clean and to be honest, I think one has to expect this amount of wear and tear from a ship which routinely crosses the Atlantic in all weathers. The one negative aspect to the cabin was that it had an inter-connecting door to the adjoining room, which meant that it didn’t have the same levels of sound proofing as a standard cabin (which I didn’t realise at the time of booking). We had problems with noise at unsocial hours on the first couple of nights (loud and lengthy phone calls at 3am) so on the third occasion contacted the Purser’s Desk which dealt with the situation promptly and after that the calls and loud conversations ceased. Based on that experience, I would not book such a cabin again and would recommend anyone who is a light sleeper to avoid these cabins. Our luggage arrived promptly and a stress-free embarkation experience was topped off by lunch in the Golden Lion pub, which was very quiet and relaxed. We rarely visit the pub as it is normally so crowded at lunchtimes during sea days and on port days we tend to be ashore at lunchtime. I think the pub on QM2 is superior to the one on Queen Elizabeth which is rather dark due to the paneling around the windows which obscures a lot of daylight (I believe that may have been removed during QE’s recent re-fit, in which case that is good news.) We had a ploughman’s and the fish and chips. Both perfectly pleasant but the four “chips” were ungenerous compared to the size of the fish. After lunch we had time to unpack before the emergency drill which unusually in our experience was conducted by the Deputy Captain who also did both drills for passengers embarking in Hamburg. Evening Drinks & Dining In the evening we made our way to the Britannia Restaurant and were pleased to find that we had a spacious table for four to ourselves on the second sitting (having requested a table for two). The table was located on the lower level, just to the starboard side of atrium area. Our waiters Jane and Sandy, Sommelier Octavian and head waiter Navneet were very efficient and friendly and they ensured we had a largely enjoyable evening meal experience. I must say that I don’t think we enjoyed the food quite as much as on previous cruises but I think this might just be down to our personal preferences. I had a ribeye stuck which I couldn’t finish because it was too chewy - a second one was quickly sourced but again I didn’t enjoy that. It’s the first time I’ve seen ribeye on a Cunard menu and I probably won’t have it again if I see it in future… that said, having had a couple of bad previous experiences with risotto, the one I had accompanying a fish dish was perfect. Soups and starters were always good and stand out desserts included soufflés and crepes suzette. On one evening we dined in Coriander, the Indian themed alternative restaurant. I don’t normally eat Indian food at home as I find it’s too rich and cloying but the food was light and interesting and the starter platter was especially good. The meal was worth the $10 a head cover charge although you are basically eating in a corridor. .. We didn’t book early enough for a window table (these are allocated on a first come, first served basis) which means people wander past your table on their way to the buffet or the Winter Garden. Cunard tries to prevent this with strategically placed notices asking guests to use entrances on the other side of the ship but these have limited effect. Comparing this experience to Aztec on Queen Elizabeth, we preferred Aztec for both the menu and the ambiance; The Lido can be closed off to create discrete areas and it feels much more like a proper restaurant. The Commodore Club was our venue of choice for a pre-dinner drink; hot canapés were served at about six and eight pm which added a little extra something to the experience (calories principally!). This was also a great venue on sea days when the bar opened late morning and one could relax with a book and a drink. Having said earlier that the Golden Lion is nicer on the QM2 than QE, I do think, however, the Commodore Club on the QE has the edge for me in terms of its layout, particularly since it has the piano in the centre of the lounge rather than on the port side. Afternoon Tea We had afternoon tea in the Queen’s Room on several occasions but Cunard still doesn’t have an answer for the long queues which form whilst the doors remain closed for the crew to set up; the dash for the best seats once they open is a little unedifying and certainly not in keeping with the refined atmosphere Cunard likes to conjure up in its PR materials. The room is lovely though, once you have made it through the queue and it does feel quite elegant with the tables beautifully laid and the waiting staff taking their cue to enter as the first notes from the harpist or string quartet strike up. A note on the food; I thought the sandwiches were fresher than on QE last year and the sandwich fillings more varied (my favourite being smoked salmon and cream cheese). The scones were freshly baked and still warm, but the cream is not clotted despite what Cunard claims – but it is nicely whipped and spreads well. I do think Cunard excels with its cakes - small and perfectly formed they are ideal for the occasion. Entertainment Regardless of being on QM2 or QE, the evening entertainment in the theatre generally holds little appeal for us. The most enjoyable entertainment was provided by RADA and we attended a number of productions including a challenging and thought-provoking A Merchant of Venice and an enchanting version of The Arabian Nights. These took place during the day – other performances such as a ghost story, jazz poetry and Pride & Prejudice began at 10pm which made it difficult for those of us on late dinner to be there at the start. If Cunard scheduled them to start 15 minutes later it would make such a difference and mean that we could enjoy both dinner and the show in a more leisurely way. The other standout entertainment was provided by the classical guitarist Dimitris Dekavallas whom I would happily pay to see in a UK concert hall. There was also a series of interesting lectures given by Martin Saunders, a wildlife cameraman who was worked extensively with David Attenborough. Impact of the Itinerary The itinerary called twice at Hamburg which impacted on the voyage in various ways. VAT was added to purchases in the shops between Southampton and Hamburg and again between Hamburg and Southampton. Similarly, during these sectors of the voyage no alcohol or cigarettes were sold. On the return leg from Hamburg to Southampton the bookshop was closed as well (although not on the outward leg strangely). These restrictions were variously ascribed to EU and German tax regulations. There was no afternoon tea in the Queens Room during Hamburg embarkation days but on the plus side it was a good time to visit the laundry for washing or ironing during the emergency drills held for the new arrivals. Most tours were offered in either English or German; we felt the negative side of this when a tour we had chosen in Olden was cancelled due to lack of take up (although the German language version was popular enough to go ahead). Naturally German was widely spoken and heard around the ship and there were German translations of all the major announcements as well as some German language signage. The whole voyage certainly had a different feel to it than previous ones we have been on and might be something that others would want to consider if looking at a similar future itinerary (of which there will be many I believe). Ports Of the ports of call, Blankenberge (from Zeebrugge) had little to recommend it and with hindsight we should have got the train to Bruges which is quick and easy as the shuttle bus drops you at the station. Hamburg had more than enough to keep us occupied on two visits and we particularly recommend a visit to the remains of St Nicholas’s Church, which was largely destroyed by British bombing during World War II. The church spire was spared and now houses a lift which ascends to a viewing platform with panoramic views of the city, including the Hafen City cruise terminal. On both the viewing platform and outside within the footprint of the church ruins are information boards in German and English which movingly describe the impact the war had on the people of Hamburg. There’s also a museum in what was the church crypt. A shuttle bus is provided to one of the main shopping streets, Monckebergstrasse (Cunard suggests you visit Karstadt but we like Kaufhof). There’s also a U-bahn station just outside the port for trips further afield – it’s safe and easy to walk there from the terminal. There were five ports on the Norwegian leg of the voyage and for us the standout one was Olden, a beautiful village situated within the Nordfjord, where mountains rise steeply and the waters are crystal clear. The locals are very geared up for tourists: just steps from the ship you can rent a bike, take a scenic open top bus ride, hire a taxi shuttle to the Briksdal glacier and even book a helicopter flight! If your tour gets cancelled as ours did, it needn’t ruin your visit at all. By contrast, there is little to see in Andalsnes, although you can pick up the Rauma scenic railway from the local station for a trip up to the Troll Wall and there is mountain hiking for the fit and energetic. We had been to Alesund, Stavanger and Bergen before and found these ports had enough of interest to repay a second visit (or in the case of Bergen a third one). Conclusion Taken as a whole, we had an enjoyable holiday for which we had paid a fair price and due to putting down a future cruise deposit on a previous trip, we had a significant amount of onboard credit too. The condition of the ship, standard of service and quality of the food and entertainment and activities were much as we were expecting and whilst there were a few little negatives or disappointments there was nothing significant enough which would discourage us from travelling with Cunard again. Indeed, we already have another voyage, on Queen Elizabeth this time, to look forward to next year. In this review I made several comparisons between that ship and QM2 – I do prefer QE’s interiors but as the only true ocean liner, QM2’s exterior appearance and wonderful open decks will I’m sure, keep tempting me back in the future!   Read Less
Sail Date May 2014
This was our first time sailing on a " proper cruise " - we had previously sailed toNorway 12 nights with Hurtingurten twice, and loved the informal atmosphere - so were slightly nervous about a " grown up " cruise ! ... Read More
This was our first time sailing on a " proper cruise " - we had previously sailed toNorway 12 nights with Hurtingurten twice, and loved the informal atmosphere - so were slightly nervous about a " grown up " cruise ! before we sailed, Cunard contacted us with details of formal nights - so e bay came into its own to buy the formal wardrobe ! We were also offered a discounted upgrade to a Princess suite which we took - and am so glad we did ! The room was larger than our first flat ! A walk in wardrobe, full bathroom, huge bed and veranda with really comfy padded sun beds ! Welcoming wine and chocolates in our suite when we arrived - perfect ! I had expected towel animals - but no - lovely white huge fluffy towels regularly replace . Jo our room steward could not do enough for us. The upgrade meant priority checking and boarding - it was so fast I could not believe how quickly we were entering the ship, and our mouths dropped at the sheer glamour of it all ! It is like a 5 star luxury hotel . Our room meant we dined in the Princess grill, where our waiting staff could not do enough for us - the food was excellent - we could have anything we wanted - we even had a curry one night :) the meals were so good we only managed 1 afternoon tea, and never felt the need to eat outside meals. We did look at the buffet food available, and it looked lovely The entertainment and activities was varied and wide ranging - sometimes we had a clash of choices ! The on board speakers included an ex war pilot who then flew Boeing 747 - and had fascinating tales of airplane history and his experiences. We also had RADA reading us bedtime stories, and a musical producer talking on the history of My Fair Lady. These, with a cinema, planaterium, theatre , bars and live music everywhere kept us very entertained - the television in our room was never used ! We didn't take any tours, exploring Hamburg and Oslo ourselves. Leaving Hamberg is an experience in itself, as the whole city seemed to come out to wave us off along the sail out, complete with bands, fireworks and towels and table clothes being waved at us ! Sadly, the sea was too rough for the tenders to take us ashore at Denmark ( though on the ship it was very steady ) so we missed that port. As the trip included a round trip to and from Hamberg, many of the passengers were German. Like all Europeans, most spoke perfect English, so this wasn't an issue. The grown up part of evening dress and jacket for dinner was not an issue after day 1 - every one does it, and it just becomes the norm. Also gives those who like people watching a lot more to watch :). There were plenty of areas if you did not want to dress up after 6 The wine and drinks choice was extensive, and we found some delicious bottles of wine from the wine package. The cocktail menu is most enjoyable - especially the piña collard as ! Yes, this is a more expensive cruise than others - but having experienced the quality of the service, food, entertainment and rooms that your fare covers, it is actually excellent value I loved the whole experience so much - now I have the wardrobe, I can't wait to go again Read Less
Sail Date October 2013
Embarkation Arrived at Southampton at 2 pm at a fairly busy port terminal. Fortunately there were plenty of staff to check everyone in and was on board the QM2 in about 15 minutes, which is probably the fastest we have ever boarded any ... Read More
Embarkation Arrived at Southampton at 2 pm at a fairly busy port terminal. Fortunately there were plenty of staff to check everyone in and was on board the QM2 in about 15 minutes, which is probably the fastest we have ever boarded any ship. Cabin We had booked a cabin with a sheltered balcony, was a bit concerned before going if sheltered really meant closed in and claustrophobic, luckily this was not the case. The balcony let in a good amount of light and being sheltered was actually a bonus as it was quite wet and windy in Norway. The cabin itself was fine, nice and clean and tidy. It lacked a certain wow factor as we have been on some newer ships which have had nicer cabins, but certainly nothing to complain about. Food After having read some negative reviews about the food recently we were somewhat apprehensive about what we would find. Well the food in the Britannia restaurant was first class, we have cruised on 5 other lines and I would say the food on QM2 was probably the best we have ever had, followed closely by Celebrity. We had a table for 4 at second sitting The staff were very well trained and catered to the tables needs brilliantly, the service was just right not too fast or slow. On some other lines we have had each course literally seconds after each other and been rushed out in 40 minutes. Here we were able to relax and have a leisurely meal and enjoy a bottle of wine and conversation with our table companions, a true restaurant experience. As for the Kings Court Buffet I can see why some people get confused with the layout but after a couple of days we soon got to know how it worked, it is really four smaller areas rather than one big one and actually thought it was better as it seemed less crowded. Never had a problem getting a table. The selection in Kings Court was smaller than on other lines but the quality of food was very good. I for one prefer quality over quantity. Bars/ Entertainment QM2 much like every other line have numerous bars so every one should find something to their liking. We really enjoyed The Commodore Club for cocktails before dinner, prices for drinks on board were quite reasonable, not as cheap as some line but not exorbitant either. We also liked the Queens room in the evening, especially when the band were playing live or the group of singers XtaSea were playing. The theatre had some quite good shows on though they focused on dancing more so than singing, not the best entertainment we have seen but certainly good enough for the 45 minutes a night show. X Factor winner Nikki Evans did a show one night and she was a very good singer. Summary Overall a very enjoyable cruise made even better by the very pleasant crew and staff who are a credit to Cunard, we will definitely be cruising with them again.   Read Less
Sail Date July 2013
This was our first cruise on Queen Mary 2, or with Cunard for that matter. QM2 is a magnificent ship, with lovely public rooms and spaces. We wanted to see North Cape and experience the midnight sun and while several cruise ships were ... Read More
This was our first cruise on Queen Mary 2, or with Cunard for that matter. QM2 is a magnificent ship, with lovely public rooms and spaces. We wanted to see North Cape and experience the midnight sun and while several cruise ships were offering this, we decided on QM2. We had read much about the "class" system and were a little uncertain about it as we have never experienced that with other cruise lines. However, it was the destinations we were interested in and, as a bonus, we wanted to experience this legendary cruise line. We had an interior cabin and were allocated to the Britannia Restaurant. The food was generally very good. The service from our assigned table staff was friendly and efficient. Since we enjoy a simple breakfast we mainly had this in the King's Court as this suited our style. We did note however that there seemed to be an emphasis on clearing dishes by the staff, with little or no helpful service. We did go to one High Tea in the Queens room and while we enjoyed the white glove service, the queues to get seated were lengthy, so it was easier to simply have afternoon tea elsewhere. Sir Samuel's was a nice venue to enjoy a coffee (at a charge). We really enjoyed our pub type lunches at the Golden Lion. And on the sunniest day we had in port (Stavanger), we enjoyed a lunch at the Boardwalk Cafe on the main top deck looking down on Rotterdam and Braemar. Beautiful. The library at the front on Deck 8, with a huge collection of books, offers a peaceful place to sit and watch the ship's progress. The Royal Court theatre is a great venue in which to sit and enjoy the mostly great entertainment. However get there early or your view will spoiled by one of the many support columns. The ballroom has one of the largest dance floors I have seen and having "gentlemen dancers" for unescorted ladies is an excellent idea. The 3 on our cruise were certainly kept busy. G32, the disco area was lively but spoiled a little for us as non-smokers by smoke drifting down from the balcony above. The planetarium had some excellent displays on the sea days. It was used as a movie theatre as well as lecture theatre at other times. A couple of issues. On all other cruise lines we have used our Mastercard preloaded with US$ to finalise the account, however it was not accepted at the pursers office with the excuse offered that it would crash their system. Having used it at over a hundred points of sale, including other cruise lines under the Carnival banner, this seemed rather lame. Too much trouble maybe? For our evening meal in the Britannia restaurant, we shared a table with 3 German couples. Lovely people as it turned out. But had they not spoken some English, and gone to some trouble to include us in conversation, it would have been much less comfortable. We know there was another table where a lone German couple shared with 3 English speaking couples. Seating speakers of the same language together would seem to be an obvious strategy for convivial company. It is also worth commenting that the sail away from Hamburg en route back to Southampton was quite spectacular. Thousands of people lined the shoreline, and sightseeing boats surrounded the QM2 while a band played onshore. Flags were waving everywhere, British, German and local Hamburg flags. It clearly demonstrated the special affection that German people have for QM2. Bonus was the availability of a free self service laundry on several floors. When on a 16 day cruise it is great to be able to do laundry without cost. Also there was heaps of activities and choices for the days at sea. In fact there was so much it was hard to fit it all in. NOTE many ports of call were not available from port list on this site. So real ports listed below: Southampton, Hamburg, Bergen, Andalsnes, Trondheim, Honningsvaag, Tromso, Alesund, Stavanger, Hamburg, Southampton. Read Less
Sail Date June 2013
This was our third cruise on QM2 in a year, previously we have done a TA and a Canaries cruise. This time Norway and the North Cape, the trip was really chosen for timing rather than destination but so glad we did see these places, the ... Read More
This was our third cruise on QM2 in a year, previously we have done a TA and a Canaries cruise. This time Norway and the North Cape, the trip was really chosen for timing rather than destination but so glad we did see these places, the scenery was stunning and the weather incredible. Embarkation. Last time we embarked at Southampton we got there early and had to wait for 90 minutes before we boardd. This time we arrived about 2.30pm and walked staright on - fab! We used Jayne Cruise (real name!) parkatmyhouseDOTcom for parking and transfers and she was excellent - a five minute ride from her house to the terminal We got to our cabin - a balcony guarantee - we were mid ships so very pleased with that allocation. Luggage was there. Cabin. I like the sheltered balcony cabins - think the layyout is as good as it is going to get - our steward was very efficient, we hardly saw him but that is fine by us. I asked for extra towels one day and he made sure we had them for the whole trip Dining. We dined in Britannia, 2nd sitting. We usually have a table for two but decided on a table for 8 this time and so glad we did. We had 6 Americans the first night who had come over on a TA, 3 left 2 nights later in Hamburg where we were joined by a Canadian of German origin and a British couple. We had great fun at dinner. Food I think was the best of the 3 trips we have done and the service was good. At breakfast and lunch we did a combo of room service, Kings Court, Golden Lion and Boardwalk cafe. Only made tea in the Queens room once. Kings Court is indeed an enigma but always food available and somewhere to sit! Entertainment. This was very good . rather than having the second sitting shows always after dinner (which i prefer) on some night s they were before, at 7 pm. I am not a big fan of variety but must say I enjoyed everything, there was very little repetition as the acts got on and off in variuos ports. We did see a singer Phillip Browne, the first night who said he would be back later in the cruise with a different show, well he was but it wasn't! We picked up a whole new bunch of passengers in hamburg so it was new to them!Ports - Norway is no doubt a beautiful place. We were blessed with the most wonderful weather for most of our trip and sailing past the North cape in glorious sunlight at 10pm was amazing! The midnight sun is a strange phenomenon and so pleased I experienced it. We did not do any organised tours but pottered about in the ports, Hamburg, Bergen, Tromso, Alesund, Andalsnes,Honinsvag, Trondheim Stavanger and Hamburg again. We were part of the famous Hamburg QM2 sailaway on our second stop - look on you tube for QM2 hamburg 22 June 2013......hundreds of thousands of people, amazing Passengers. because of the itinerary the majority of passengers were German. Some nods to this were made, eg all announcements made in English and German, a German brunch one day, English/German bingo calling. When we dropped off the majority of passenegers in Hamburg we picked up a lot more just doing a 2 day trip to Southampton There were a couple of hundred Americans doing a whole trip too. I enjoyed the demographic, makes for great people watching! Any downsides? I can think of a couple, we had a problem with our plumbing and had to wait several hours for it to be fixed - we did not have a problem with that but the information we were given by the Pursers office was incorrect and badly communicated. The worst thing was some of the behaviour of my fellow Brits about the Germans......very rude, loud, boorish comments about them which I was ashamed to hear Read Less
Sail Date June 2013
Our cruise was to be a time of relaxation with our children. The discovery of the removal of the Basketball goals was horrible for two of my children who wanted to play and shoot every day. Over 2000 passengers would thus be awaiting to ... Read More
Our cruise was to be a time of relaxation with our children. The discovery of the removal of the Basketball goals was horrible for two of my children who wanted to play and shoot every day. Over 2000 passengers would thus be awaiting to play on the one paddle tennis court or two table tennis tables. There was no dedicated space for young people (Teens) as they don't even have a video game console dedicated to youth. The two daily times when youth can use the Zone facilities are during meal times....thus the pool or a 25 dollar per half hour golf similator is basically all you have (and a golf driving net with a few clubs and shuffleboard). Unless your children want to sit and read quietly for hours and play scrabble, this sort of cruise will drive them, and you crazy. I am not sure Cunard sees young people as their market and it is obvious in the lack of provision. The failure to notify guests of the removal of the Basketball court is just wrong. Their virtual tour today still shows this as an option for guests...."sports enthusiasts can enjoy a game of paddle tennis or basketball in the sea air".....it is not true! And your teenage son or daughter will be very angry with you when they stand on the lined sports court staring at steel poles. The ship is beautiful and it is clear that some things clearly are five star, but I was suprised by the disparity in the service at the purser's desk with young people who varied in their helpfulness and competence. The buffet becomes small in the evening as they try to make money by creating fee paying themed resturant areas...and the sparkle of white star service fades when you have to search out a single working ice cream machine (which will often have been turned off perhaps to save a few pennies. You can see where staffing levels in the Britiannia are very thin and servers are having to work very hard to keep up, and when you are travelling with children you don't really want to wait 30 minutes to order. No doubt quality is compromised on the QM2 in places which means the consumer has to work hard to seek out things which I am guessing used to be more commonly available. Finally, be careful in choosing to sail through Germany unless you want a German cruise complete with duel announcements in German throughout. 2000 Germans joined our ship in Hamburg and the culture of the ship naturally changed. Entertainment options changed and several of the English speaking things were apparently eliminated from the schedule. I think one should not underestimate the way the FEEL of a cruise changes when it is dominated by a single group.....this could be true of Americans or English....but for us, it was Germans...and by the look of things, Cunard had a special 7 day offer out of Hamburg which was cheap as the passengers who joined us were not refined professional Germans but working class holiday makers. So.....combine a boat full of workingclass Germans with some bored teens and you don't have a lot of easy relaxing fun. I imagine the transatlantic cruises on this boat would be better with a steady hum....but I think the "bean counters" are making it more and more difficult for the ship to feel like anything more than a tarted up Carnival party boat. If you have children, avoid this boat. If you are older and more refined in your tastes, enjoy the cruise, that is they have not cut back more of the quality of things such that even you will find it less than satisfactory. Read Less
Sail Date July 2012
First "European based" cruise. Embarkation at Southampton was fantastic, we were on board 15 minutes after checking in and our luggage arrived at the cabin just a few minutes after we did. Quite a spectacular sail away from ... Read More
First "European based" cruise. Embarkation at Southampton was fantastic, we were on board 15 minutes after checking in and our luggage arrived at the cabin just a few minutes after we did. Quite a spectacular sail away from Southampton with the Queen Elizabeth and Queen Victoria sailing at the same time. This was our first trip on the QM2 since the mini refit at the end of last year. The only noticeable change is to the Pub, which, in our opinion has been ruined. Why the need for the "booths" by the windows and the most uncomfortable bar stools I have ever sat on have been placed around the bar. The first Port of call was Hamburg and what an interesting City that is. We picked up some 1600 German passengers there to make them the largest national contingent on board. The sail away from Hamburg was quite spectacular. The Queen Elizabeth, also in Hamburg, came down river from her berth and the two ships were positioned stern to stern with a small boat located between the two ships with a music group on board playing some "appropriate" music! It really was strange to hear "Rule Britannia" being sung in English by a German group in a German port! There was a very spectacular firework display and a reported quarter of a million people lining the port area and the banks of the Elbe river to bid "Bon Voyage" to the two Queens. Unfortunately the "summer" weather in Northern Europe played its part during the cruise with dull and drizzly conditions for all but one of the ports of call. However each port had something interesting to offer. There was no "Midnight Sun" to see as the clouds never cleared, but once we were above the Arctic Circle it was 24 hour daylight! The service in the Britannia restaurant was excellent, with a wide choice on the menu and attentive but not intrusive waiters. OK the buffet in Kings Court on deck 7 did get a little crowded and chaotic during breakfast. Our cabin (inside) was located close to stairway D. Quite comfortable, although just a little cramped. But we don't spend that much time in the cabin. The cabin Steward, Eduardo, was fantastic. Nothing was ever too much trouble for him. The shows in the Theatre were very good with nearly all the individual acts having an "international" flavour. The Royal Court singers and dancers were excellent and special mention must be made about Nadia from Norway, one of the female singers, She is surely destined for much greater things and even had a solo spot in one of the evening shows. On the return to Hamburg we had had a recommendation to visit an attraction called "Miniature Wonderworld" Its a model railway of epic proportions and is just jaw dropping at its size and attention to detail. If the model railway wasn't enough there is a complete model Airport with everything correct in every detail including aircraft taking off and landing ! Just take a look on You tube!! Disembarkation at Southampton was flawless. We were in our taxi and on our way home within 20 minutes of stepping off the ship! We booked for the Christmas/New year cruise on the QM2 from New York on the ship. Read Less
Sail Date July 2012
A ride on the QM2 cannot be compared with a 'normal' cruise ship, since its is built to cross the atlantic. We were (mostly) very pleased with the set-up. Cabin 11072 on the 11th floor was very comfortable (bigger than a ... Read More
A ride on the QM2 cannot be compared with a 'normal' cruise ship, since its is built to cross the atlantic. We were (mostly) very pleased with the set-up. Cabin 11072 on the 11th floor was very comfortable (bigger than a comparable cabin on the Crystal Symphony) and it had every one needs for 11 days (enough space in the bathroom (shower only) and in the closets for cloth. The Maid service was ok but not more. She did the minimum she had to do but nothing more (the windows and the balcony floor were very dirty during the entire 11 day cruise). The dining room (Britannia Restaurant) is huge, but we had for 4 days a table for two and for 7 day a nice table for 4 next to the window. The food was good however the service lacked standards of other cruise lines. The sommelier was always late with hour wine (after having had the appetizer). We ate once at Todd English (extra charge of US$ 30.- per person). Here the food was excellent and the portions were huge!! The self service Restaurant Kings court is the worst we have seen on any cruise ship. It is divided into 4 Restaurants in the evening and thus for breakfast and lunch the layout is very confusing. For BFST no fresh eggs are prepared and the buffets are small and crowded. We preferred to eat BFST at the Britannia Restaurant which offered a nice BFST Menu and good and mostly fast service. QM2 also features a large selection of Bars. We loved to have a drink at the Commodore Lounge (below the bridge), the Chart room (good music) or the Champagne Bar. For the best coffee on the ship and a light lunch we often went to Samuel's. We made 2 excursions which were organised by Cunard (in Olden and Flam). As on all Cruise ships the excursion are totally overpriced but at least well organised. We visited Hamburg, Oslo and Stavanger on or own since we knew these cities from earlier visits. The overpricing is also valid for the photo service ($25 for a single photo is robbery). Check-in and check-out were well organised and quite fast (we sneaked out earlier than mentioned on the check-out sheet we had received since we had organised our own transport to/from London Heathrow to/from Southampton with Smith for Airport/SfA(which we can definitely recommend to everybody). SfA is much cheaper than the limousine service offered by Cunard (UK£ 72.- compared to US$ 299.- !!!)and we had two excellent drivers with clean cars. Overall we were satisfied with the ship, the cabin, the Bars and Restaurants but the personal service did definitely not reach the standards of Crystal, Celebrity or RCCL. Read Less
Sail Date May 2012
I had to twist my husband's arm to get him to agree to a cruise but fortunately all (or mostly all) was well. We were very happy with our cabin which, as we expected, wasn't spacious but was quite adequate for our needs and was ... Read More
I had to twist my husband's arm to get him to agree to a cruise but fortunately all (or mostly all) was well. We were very happy with our cabin which, as we expected, wasn't spacious but was quite adequate for our needs and was kept scrupulously clean by our steward, Nimo. Our best piece of luck was when we were seated for dinner with four very lovely and interesting Liverpudlians - the fact that we got on so well together made each evening varied and entirely enjoyable. I don't know how anyone could find fault with the food because it was both delicious and beautifully presented. Service at our table was super and we all made an effort to find out about out waiters and where they were from etc. They all work hard and many of them are away from their families for months on end which is something perhaps some of the clientele forget. It was only when we were seated with different people at lunchtime in the Britannia restaurant that we realised how fussy some can be! Generally speaking though, we didn't hear too many people make complaints about the staff. My favourite place on the ship was the library which is situated right at the front (sorry, bow!) and designed for someone like myself who needs a quiet place just to read and chill out once in a while. The lectures were excellent and we were particularly impressed by the three lectures given by the chief architect of the Queen Mary 2, Stephen Payne. Also very impressive was the guitar virtuoso Robin Hill who came across as a very nice person also. This being our first cruise we have nothing to compare it with entertainment wise and I have to say that this is the one area which provoked the most discussion with other passengers. Those who had experienced different cruise lines generally felt that Cunard could up their game but as I say,this isn't something I could comment on objectively. As for the ports of call - anywhere up the fjords is beautiful but Norway is really, really expensive so it's something to be aware of once you get off the ship. Vigeland park in Oslo is absolutely amazing (and I'm not even into sculptures) but it's worth seeing. Sadly the day we were there it was very cold and very, very wet which was a disappointment. One of the highlights of the cruise was the sail-away from Hamburg. It's something I won't forget in a hurry with thousands of people waving the Queen Mary off, accompanied by a flotilla of smaller ships, as she sailed out to the open sea. There was a tangible connection between those on the land and those of us who were fortunate enough to be on the Queen Mary 2 - in this day and age when there is so much friction in the world, I thought it was wonderful. So the big question is - will my husband agree to go on another cruise? Well, he says yes but it would have be somewhere really special like Alaska so I'm working on it. As for myself, I felt that for a first cruise it was maybe a day or two too long but that's not much of a criticism. And value for money - well, it would be very hard to beat when you consider what you get in terms of food, entertainment, service etc. And Cunard? You get the thumbs up from me. Read Less
Sail Date August 2011
Queen Mary 2 (QM2) Ratings
Category Editor Member
Cabin 5.0 N/A
Dining 4.0 3.9
Entertainment 4.0 3.7
Public Rooms 5.0 4.4
Fitness & Recreation 4.0 N/A
Family 3.5 3.9
Shore Excursions 4.0 N/A
Enrichment Activities 5.0 N/A
Service 4.0 4.2
Value for Money 3.5 N/A

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