18 Royal Caribbean Quantum of the Seas Cruise Reviews for Repositioning Cruises to Transatlantic from Southampton

I have to report that unfortunately this is the worst cruise I have ever taken (and this was #77). There were SO many problems on this maiden voyage/transatlantic cruise that I can't believe that we actually made it across the ... Read More
I have to report that unfortunately this is the worst cruise I have ever taken (and this was #77). There were SO many problems on this maiden voyage/transatlantic cruise that I can't believe that we actually made it across the Atlantic! Where to begin? Check in at the pier was a joke. There were a bunch of clueless people running around with IPads that tried to check people in. There was no rhyme or reason to finding a line to stand in to get checked in. When I found a line and stood in it for awhile and finally got to the check-in person their IPad would die and I would have to wait until they got a new IPad or look for a different check-in line to stand in. It took 1.5 hours to get on the ship. The food was the worst that I have ever had on a ship, except for Jamie's Italian, which had the best meal I had on the ship. Food & service was excellent there. Chops no longer has creme brule for dessert which was always very good. Dynamic Dining is the worst concept ever and I will never sail on another Royal Caribbean ship that only offers that option. I much prefer traditional dining with the same waiter, assistant waiter and tablemates for the entire voyage. If Royal Caribbean insists on continuing Dynamic Dining, they should turn one of the free restaurants, preferably the largest one, back into a traditional dining room for those who like the traditional dining and their own waitstaff for the entire cruise. There was very little choice on any menu for me. What happened to the menus of yore, with 2 or 3 soups, a couple of salads, lots of appetizers, the always available and spa dishes and more? I could rarely even find one soup on the menu of any of the free restaurants. Royal Caribbean has cut WAY back on the quality of the food as well as the variety of dishes available in any restaurants. Not good RCI! Service in all of the free dining rooms was below poor. There are no longer any assistant waiters and the service was AWFUL and SLOW. There is TOO much to do for the waiter by him/herself. It took a LONG time to get water, bread, tables cleaned off, etc. I walked out of breakfast at Americam Icon after waiting over an hour for french toast. Ridiculous! Royal needs to bring back assistant waiters to help the waiters and make the service run more smoothily and to get things done & food served in a timely manner. Plus the waiters had to use IPads to take food orders, so that took 3 times as long as usual to order. You can ask to share a table in the free restaurants (except for Coastal Kitchen) and most of my tablemates at the shared dining tables were very nice. There was a severe lack of staff to clean off table in the Windjammer and Cafe 270. It was hard to find a clean table to sit at. The Windjammer served awful food with a poor selection. The different food "pods" are too close together and the entire restaurant is very congested during breakfast and lunch. There is also no longer any of the good lemonade that used to be served in the Windjammer during lunch and dinner on all of the other ships. Now all you can get is tasteless flavored waters. The scrambled eggs are powdered. You need to go to an omlet stataion and order fried or scrambled eggs to get real eggs. The chef in American Icon does not know how to make eggs benedict or hollandaise sauce. I was able to order them one day and that was a huge mistake. The eggs were undercooked, there was no Canadian bacon and the hollandaise sauce was awful. It tasted nothing like hollandaise. The creme cheese for the bagels in the 270 Cafe ( a nice place to eat lightly, by the way) was extremely runny but the bagels (packaged, not freshly made) are soft and tasty, even with runny creme cheese! The drinks in the bars were extremely overpriced and there were very few, if any, cocktail waiters or waitresses in any bar to get you a drink. One of the huge issues (to me anyway) was the air conditioning on the ship. The indoor public areas of the ship were way too hot the entire cruise. One of the Miami executives said that she knew the ship was too warm but it would take awhile for the aircon to adjust and work well. The worst problem? In the cabins the thermostat is LOCKED at 71.2 degrees Farenheight. You can only make the room warmer, not cooler. Since I had an inside cabin I was unable to even open my balcony door for air. The room was as hot & stuffy as a sauna. Perhaps some people like sleeping in a hot bedroom but I am not one of those. It took me 3 days and many visits to worthless Guest Services to get my thermostat adjusted. However, the maintenance person adjusted it too low to 66.5 so my cabin was freezing. I asked my useless cabin stewardess numerous times to get somebody back to my cabin and up the temp to 68.5. That never happened so I slept in a icebox instead of a sauna and acaught a bad cold as a result of that. If I had touched my thermostat it would have jumped back to 71.2 and I knew that I would never be able to get anybody back to my cabin to lower it again. Royal Caribbean needs to UNLOCK ALL CABIN THERMOSTATS! When you come into your cabin you have to put your cabin in a slot by the door to turn on the lights and the aircon. I put my AARP card in the slot and left it there the entire cruise which worked well in keeping the aircon and lights on. Although I did turn off my lights when I left the cabin. I understand that any card with a mag strip will work. Fortunately I was not one of the many passengers who had problems with their dining and/or show reservations. Of course, if you want to change anything (like a dining venue or show) that is impossible to to unless you 1st cancel the show/restaurant that you want to change. And if what you want to change to is not available, you have lost your original reservation and will never get it back. There has to be a way to check and see if a venue is available without having to cancel what you already have. 3 people at Guest Services told me that could not be done. Ridiculous! For all of the problems that I perceived on the cruise, there were a few high points: Mamma Mia and Starwater shows were AMAZING and should not be missed. The 270 lounge (where Starwater plays) is a great venue for relaxing and hanging out. Plus the Cafe 270 is not bad. It is sort of like the Park Cafe on Allure & Oasis with the good roast beef sandwiches. The casino took my momey but I enjoyed my time there and visitng my money daily to say hello. The artwork around the ship is quirky and gorgeous and unusual. You never know what you will see around the corner on a new wall you are walking by. My favorite? An amazing big blue sculpture of eyeballs outside of the Windjammer by the elevators. They actually blink at you! And the funny animals on the walls of the elevators. I tried the RipCord once and that was enough. But a lot of people did it more than once and would do it again.. The line for the Northstar (even at 9AM) was hours long (1 woman waited 4 hours!!) so I did not bother with it. I understand that in the future reservations for Northstar will be required which is a very good idea. The seas were rough but did not bother me. I met many very nice people from all over the world. The cabin showers were largerr than many other ships and had plenty of hot water. I think all the passengers realized that we were the paying guinea pigs and that there could be some hiccups. The $300 per person onboard credit was a nice surprise and fair for all of the problems that many people (myself included) experienced. I booked this cruise in May 2013 the day that reservations opened. I was a faithful reader of our cruise's roll call and the anticipation of waiting for Nov 2 to come was high. This cruise did not live up to my expectations and I do not think that I will ever take a maiden voyage again. Read Less
Sail Date November 2014
QUANTUM is EPIC FAILURE—2½ STARS!!! This is my 5th transatlantic cruise, out of 15 cruises and my second maiden transatlantic, from this route. This ship has many similarities with my maiden voyage with the NCL Epic (2-Star ... Read More
QUANTUM is EPIC FAILURE—2½ STARS!!! This is my 5th transatlantic cruise, out of 15 cruises and my second maiden transatlantic, from this route. This ship has many similarities with my maiden voyage with the NCL Epic (2-Star vessel/voyage). In short this ship is much more an NCL vessel than a ship within the RCCL fleet. This ship is a complete disgrace and not representative in any way, shape, or form; with any Royal vessel in existence. Below is a list of key areas to consider, followed by a summary of my experience. The ship seems cheaply built inside, while costing a staggering 6.5 billion Dollars. There is no similarity in the few public rooms, with any other spaces, throughout the fleet. There is no Ben & Jerry’s (or any other) ice cream offered on the ship. There is no central meeting place, as is there is no Centrum or true Royal Promenade, as seen on other RCCL vessels. The technology aboard the ship is a complete failure, as are the many “enhancements”. The Bionic Bar, is a complete failure, which many NEVER work, due to its design. The bumper cars, have very limited hours, which are during dinner hours, odd??? All dining is not equal to the quality offered fleet-wide!!!! There are significant room service surcharges, on items which are free on other RCCL ships. The 3½-4 hour dinner at Wonderland, is excessive due to the poor service! The service at The Grand, was the worst of the 4 free venues. The Silk & Chic had the most mediocre meals onboard. There are no items in the “Royal Cookbook” offered on this vessel. The dining at “the Pub” is nothing impressive and should be free, for what is offered. The drink prices aboard are outrageous!!! The two hour boarding process is the second worst (1st being NCL Epic, Maiden Voyage) I have done and their new boarding process is pathetic! The employees & managers are poorly trained and not well motivated. My cabin attendant was the worst I have had, on any cruise: refusing to change sheets, then making my bed without sheets??? Very poor service throughout, dining had constantly the worst service I have experienced, on ANY RCCL ship and generally equal to that of, the NCL Epic. The internet offered did not work and my never, due to its complexities. Very boring crossing, with no lectures, cooking demonstrations, tier level tours: just noting but complete rest and boredom. A 15% gratuity on a prepackaged 8 piece French Macaroons; let me to refuse the sail and never to return to the retail store again. The stupid manager, tried to argue that, “retail purchases, count as bar purchases, thus are subject to mandatory 15% gratuity”. What a load of crap!!!! There is now WOW factor, other than corporate propaganda and lies told to the public. This ship is a complete betrayal of the proud history of the line and its loyal passengers! Parts of the ship, such as the steel elevator deck are ugly as are the bizarre pictures in the elevators themselves. The Purple Polar Bear does not belong on a RCCL vessel. The Guest Services, Port Excursions, and Future Cruises rooms were the worst laid out spaces, I have seen, in all my time cruising!!! The position of the outdoor TV screen is complexly misplaced and thus unusable. There were NO onboard Ship-Wide Maiden Voyage Parties and the High Level Executives, were hidden from the passengers. NO grad buffets, dances, or anything based on this special occasion. On a bright side, the cabins are the most, well designed on any Royal ship. The bathrooms are outstanding, as are the large flat screen TVs in the cabins. I will never set forth on the Quantum/Epic again and am seriously reconsidering my loyalty to Royal. It was my first Diamond cruise and now I will start to explore other lines such as, Cunard & Holland America Line. These lines both respect tradition, but also serve to protect it, as well. They respect their loyal passengers and are not in the process of changing their line; to suit a younger land based, travel demographic. As such I am deeply concerned with the direction of the company and if I was a stockholder, I would sell my shares. I feel cheated, as this is not the product that I purchased, 1½ years ago; when I put my deposit on what I thought, would be a true RCCL ship. We were lied to, as the 1150 Diamond/above who were on this ship: as this was not the experience we were promised (based on the lines past reputation/ships/onboard experience.) If I wanted to fly Southwest/Spirit I would fly them: if I wanted NCL and it’s “freestyle Cruising” and type of ships, I would book them. I sadly chose Royal and got someone else’s poor product in return. We in essence paid to be on a training cruise, while others (travel agents on free cruises) continue to pretend that the ship, its staff, & operation, are acceptable??? The paid shills on this board, including those who submit fake reviews, should be shown for what they are. This sad experience was nothing more than a 2½ Star experience at best: it is a sad departure, for a once truly innovative & promising Cruise Line!!!   Read Less
Sail Date November 2014
Even the future cruise discount and $300 onboard credit can't make up for the many failures of the maiden voyage. It took over an hour of standing to get checked in and same to get off. The highly anticipated and much publicized high ... Read More
Even the future cruise discount and $300 onboard credit can't make up for the many failures of the maiden voyage. It took over an hour of standing to get checked in and same to get off. The highly anticipated and much publicized high tech capabilities was a low tech bust. The Robotic Bar seldom worked, the Internet was slow if you could get on it, the cabin thermostat was frozen, the bumper cars were out of order, wait lines standing in the cold fir three hours inky to have it close down (twice) before you could get on--no reservation system, first come first serve, the poor dining service as orders lost with computer failures, poor service so dinners lasted hours, no fun activities until last day, boxes unpacked--two days to find toothpaste to buy for $6--poor design of ship so will not accommodate Quest, Love and Marriage etc. and on and on. Best thing on ship was Mama Mia which was flawless. Other entertainment was okay except one "comedian" who was offensive to gays and Asians. This was a total bust. We had a constant knocking from what we think was poor seal on balcony door but who knows--reported multiple times and never fixed. Had to sleep with balcony door open to eliminate house and get some sleep. Read Less
Sail Date November 2014
RCI were far from professional with the rushed entry into service of Quantum. Having experienced Norwegian Getaway’s Trans-Atlantic maiden in January the differences we’re clear for all on board to see & experience. Meyer Werft, ... Read More
RCI were far from professional with the rushed entry into service of Quantum. Having experienced Norwegian Getaway’s Trans-Atlantic maiden in January the differences we’re clear for all on board to see & experience. Meyer Werft, staff on board quietly and openly admitted the Quantum was rushed & not fully serviceable, one worker wishing not ot named or quoted said Meyer would have preferred to finish her in situ. How so you ask, well firstly Getaway sailed with approx twelve hundred guests, clearly identifying the risks of a fairly new crew with a newish class, it worked well without queues or bumping into everyone else, in fact a perfect learning curve for everyone including the army of contractors that were debugging the vessel. The RCI approach was more bullish most would say greedy with little regard for its customers on a vessel that was more challenging for its constructor. So they on its maiden the decision was to fill it almost to capacity &proceed with the ambitious entry into service schedule with a vessel that was not fit for purpose, hardly professional. Cruising is a relaxation for us, we wish to escape, Phones, E-mail & everything bad the internet has become, sadly those who demand these feature were mostly disappointed for the cruise duration. I can’t recall queuing to the degree I did on Quantum ever, Embarkation, disembarkation, customer services, for numerous cabin problems six times, basic cabin housekeeping essentials, daily accounting errors thirty one in total, duplication of statement entries eight in total, had we not monitored our daily account entries we would have had account overcharging of £767.40 or $1200 over eight days. I just wonder how many didn't check & were ripped off. The early identification that all was not well with Vessel, Crew, Passengers, Rooms, Systems, Technology, Food, Room TV & Media & Entertainment conjured up a RCI sorry of £192/$300 state room credit, whilst pacifying those who saw it as a sweetener, the more aware saw it as a tragic acknowledgement from RCI for a dismal mistake that really did not cover the ordeal everyone suffered. The usual twenty five percent of a future RCI cruise made its appearance, but by then the damage was already done…… Later sweeteners followed in the form of flexible or none existent bar charging then suddenly all Films & Porn viewing becoming free of charge, this remained for the cruise duration. I paid for the expensive AI drinks package, which under better seas conditions would be worthwhile, however to maximise on the value your would need to be an alcoholic. The Spa Suite was a feature we paid dearly for, the facilities were poor & mostly not available due to so many people using the facility. Our view is nine ceramic hot lounge beds a wet Sauna & dry Sauna and a shower cubicle hardly constitute or make a Spa-Suite, its a rip-off so best avoided Weather can’t be controlled & the N Atlantic mid winter is no place for a ship with a bottom like a barge to be. I rather enjoyed everything the N Atlantic threw at her, pitching was as expected but she did role, a lot. During a presentation on the last Sunday the skipper shrugged off the rolling, claiming a four degree of role is within design expectations, it may well be, whilst I don't mind clinging to the bed, indeed is quite good fun, most didn’t enjoy it. The manner in which the skipper put down the person who posed the question was not in the least professional. I can tell you the Norwegian Getaway on its TA encountered higher winds and shorter, deeper & longer swells came through its TA providing a far more comfortable ride. This has become a bit of a diatribe, so I won’t mention fine detail of the total failing of the WoW Experience, Dynamic Dining, Waste of space Magenta Bears, Poor Menus offering food that did not meet the mark, Useless Technology, Failing Robot Bars, Smashed 270 upper light areas caused by Rubbish Robot Screen technology, N Star queues for nearly three hours, No Ice Cream, (this is a US Vessel) The disaster that is Windjammer, filthy, Queues for every restaurant, every night, whilst fifty percent of covers remained unoccupied, pre-booking that meant nothing in reality. Importantly the fact RCI tried to cover many points but failed dismally through sheer greed and inexperience. She may be heading to the Caribbean & later the Far East; one can only imagine without change that those markets are less discerning.   Read Less
Sail Date November 2014
We are in our early 60s, Diamond members, and usually take three to four cruises per year on Celebrity or RCL. Our trip began with two nights in London where we walked and walked and walked since the weather was perfect and we hoped to see ... Read More
We are in our early 60s, Diamond members, and usually take three to four cruises per year on Celebrity or RCL. Our trip began with two nights in London where we walked and walked and walked since the weather was perfect and we hoped to see as much as possible on foot. After taking the early buss to Southampton, we eagerly and patiently awaiting our turn to get onboard this magnificent new ship while listening to people angrily complain about the chaotic embarkation process. Imagine our surprise when we received a letter the next day saying we would be compensated with a $300.00 OBC, along with a 25%PP FCC for RCL's failure to provide their promised "high tech" embarkation. We felt blessed that RCL would do this and looked forward to the rest of the cruise believing it would provide a WOW experience as promised. What a disappointment this trip was. I can truly say if this had been our first cruise, I don't believe we would ever cruise again. The food in the Windjammer was inconsistent. For two days my husband was told they had no cream for coffee. Ice and water machines were located in an inconvenient place, toast was made by one person feeding in single slices, eggs cooked to order took 10 minutes, and tables were frequently left uncleared. We did enjoy dining in Silk and American Icon Grill along with the cafe at 270 but 270 also ran out of certain items towards the end of the trip. We did enjoy seeing Mama Mia, it is not to be missed. Starwater was amazing..we saw it twice but the other "guest entertainers" were average. There was not much else to do during the day: one lecture by the captain, the usual trivia and dance instruction but no live music anywhere on the ship until after 5:30pm. I can understand this during a port intensive cruise but this was a TA. Parts of the ship were stunning, especially on deck 5 leading to the back room, 270 where Starwater is performed. I found other parts to be dark and gloomy with no view of the outside sea. Quantum was not the ship for me but I'm sure others may love it. That's the beauty of cruising. There is something for everyone.   Read Less
Sail Date November 2014
This is our 4th TransAtlantic and our first inaugural cruise. We went with an open mind and a good amount of patience as we did not expect everything to be smooth. We were not disappointed as things definitely did not go smooth. It all ... Read More
This is our 4th TransAtlantic and our first inaugural cruise. We went with an open mind and a good amount of patience as we did not expect everything to be smooth. We were not disappointed as things definitely did not go smooth. It all started with the weather as we had several days of rocking and rolling. The ship seemed to take it all well but the poor weather cancelled or postponed a lot of activities. First what we liked: The ship is generally finished and shows well. It is well laid out much like the Solstice class ships for the sister brand Celebrity. It handles the crowds well. Stateroom: We had a D3 balcony on deck 13. It was roomy with lots of storage space and a nice bathroom. The shower set-up is one of the best I've experienced in over 15 cruises. The balcony was a good size and had two chairs, footstools and a small table. One negative is the HVAC system could not be controlled well from the room. We and others were all complaining that we could not lower temp below 71.6 degrees. This may be a start-up issue but RCL will need to address before warm and muggy Caribbean. Deck 13 is below pool deck and had some noise issues. For more quiet, I would book a cabin deck 12 or below. Crown and Anchor: New on this ship was that the loaded daily drinks for the various Crown and Anchor levels (We got 3 per day for Diamond) on you cruise card/wrist band. This allowed you to get a drink at the various bars without having to go to a specific lounge at 5PM. Soda Card Upgrade: They had the new Coke Product machines throughout the boat so if you had the glass that went with the soda package you could go up to the machines at anytime and avoid the bars just to get a soda. Big Big improvement. Of interest is that the machines would only give out drinks to the package glass. How it could figure that out I will never know. Momma Mia: Fantastic full production. Jamies Italian: Of the 18 or so food outlets, this was the one that stood out. Very good and tasty Italian fare. TWO70 Venue: Think IMAX meets Cirque del sole with a sprinkling of Robots, add in great sound with singers and dancers and you have a wonderfully unique venue and shows. When it all works. Some first cruise up and downs but this will be a fan favorite of this ship and has great upside. Ships Staff: Everyone was pleasant and tried hard to make it all work with a smile as they were learning the new technology on the fly. Final Highlight: Coming into NYC at dawn on final day with fire boats spraying water as we go past Statue of Liberty while Frank Sinatra was singing New York New York. What could be finer!! NYC skyline at dawn was breathtaking. What needs work: Dynamic Dining: There is no main dinning room so in that way cruising on the Quantum IS different. I would definitely recommend booking on line before you board as you will find the good outlets with no availability once on board. This new approach makes co-ordinating reservations with friends difficult. Especially friends you meet on board. The venue themselves all seemed nicely designed but the food all seemed to taste the same from place to place. Also the menu options, at least on this cruise, were somewhat limited. The one exception was Jamies Italian which was excellent. Coastal Kitchen, RCL's version of Celebrities "Bleu" is for suite guests and pinnacle level guests only. Unlike "Bleu", the menu is the same every day which is a negative. Also Jr. Suite customers can only eat dinner while the upper level suite and Pinnacle guests could also eat breakfast and lunch in the venue. I suspect this will change over time. High Tech nature of ship: The Quantum is a leading edge technology ship. When it works, much of it has the desired WOW factor. But on its first cruise it did not all work and when it doesn't work, the whole experience breaks down. So for the next few cruises everyone needs to keep this in mind and have patience as they work out the bugs. Examples of breakdown on this cruise were iPad breakdowns and learning curves when checking in, lost dinner reservations, Bionic bar breakdowns, one of the TWO70 experience robots broke, and the Northstar did get stuck one day stranding some people for a short period. TranAtlantic Entertainment: In comparison to previous TA's on RCL and Celebrity, daytime activities were minimal and I actually found myself bored on a couple of days. No midday shows, no midday movies, no Talent show, Quest, Liars club, cooking demos,pool games etc. The live music options were generally limited to after 5. No guitar player or atrium live music to enjoy the day. Evening shows and performers were fine and even great in Two70 and Momma Mia but for a TA it needed more. We did not do the skydive simulator, flowrider or the bumper cars but heard generally good reviews of those features. The Seaplex is a full sized gym and will offer many guests lots of enjoyment. Final Comment: The new terminal at Cape Liberty is finished and worked well. Plenty of cabs and shared rides to Newark. By carrying luggage ourselves off the boat we were at Newark and thru security by 9:30AM. So all in all, not the best TA we have taken but the weather certainly contributed to that. In general, RCL should be credited for trying new ideas. I am sure they will work out the bugs but it might take a few cruises.   Read Less
Sail Date November 2014
I was on the maiden voyage and it was a "Wow" experience all right, but not what USA Today reported in today's glowing review. From the 2-3 hour wait to get on the ship due to the total technological breakdown of ... Read More
I was on the maiden voyage and it was a "Wow" experience all right, but not what USA Today reported in today's glowing review. From the 2-3 hour wait to get on the ship due to the total technological breakdown of Royal's high-tech "Smart Check-In" system, to the double-booking of our room, the failure to deliver luggage, the malfunctioning of almost every single aspect of the ship itself (the safes and fridges that couldn't be unlocked, the always out-of-service elevators, the ovens and toasters and Coke machines and ice cream machines that worked sporadically, the room air conditioning that couldn't be controlled, the new "smart" technology that made dinners last for hours, the long lines for every single thing on the ship), the piles of construction materials on our balcony and throughout the ship, and the hour and 1/2 disembarking process, this cruise was an unequivocal catastrophe. You expect some things to go wrong on any voyage, but not for most things to go wrong. Even before the cruise, hours were spent trying to get reservations for the new Dynamic Dining program, only for them to be lost before we boarded. Nothing I'm reporting was unusual: we heard story after story of similar - and worse - experiences from other passengers. The next-to-last paragraph in this article is laughable at best and quite the opposite of what happened on the maiden voyage. To give Royal their due, Quantum is undeniably beautiful. The crew, understaffed as they were, was hardworking and patient. Royal refunded a proportion of each stateroom's cost and all charges for the wifi that didn't work, and they offered a 25% future cruise discount. It was the least they could do after putting thousands of passengers on a ship that was not ready to sail. Read Less
Sail Date November 2014
From WOW - The build-up - to UGH - The reality, starting off with the problems of online booking for dining etc and the horrific check-in at Southampton - to WOW - Entertainment incl Mama Mia, the iFly and North Star - to UGH - the ... Read More
From WOW - The build-up - to UGH - The reality, starting off with the problems of online booking for dining etc and the horrific check-in at Southampton - to WOW - Entertainment incl Mama Mia, the iFly and North Star - to UGH - the problems inc lack of response from the Guest Relations (the door between the balconies - the door was repaired (so it could be locked and stop slamming all the time) - after 4 visits and 1 phone call on day 5! - no sugar free ice cream. The list goes on and on. The final straw was that we had booked the Manhattan Tour with airport drop off and when we received the tickets the enclosed letter informed us that if we wanted to do that tour we would have to carry our own luggage off the ship at 7.30am. After checking this 'advice' was confirmed by the Shore Excursions Manager as well as the Hotel Director. After having been away from home for 10 weeks and my wife recovering from spinal surgery that was not an option. A phone call from the Shore Excursions Manager told me to carry our own luggage or cancel the transfer! We cancelled the transfer. This was the most frustrating cruise I have ever been on and the first and only time I have looked forward to disembarking from a cruise ship. This is not the first Maiden Voyage that we have sailed on - the last one was very smooth and well organized. While technology is fine (when it works) I do hope the RCCL will bring back the concept of looking after their passengers on the Quantum of the Seas and not leave everything to the WOW factor of technology. Read Less
Sail Date November 2014
We were so excited to be the first on this Maiden Voyage on Quantum of the Seas. We were so excited about this long waited trip. We booked one balcony and one inside virtual cabin they are on same deck only 10 cabins away so we could take ... Read More
We were so excited to be the first on this Maiden Voyage on Quantum of the Seas. We were so excited about this long waited trip. We booked one balcony and one inside virtual cabin they are on same deck only 10 cabins away so we could take turn to take care of our 84 years old mom and 80 years old aunt. On embankment day I checked online again, everything was set, same cabins, nothing changed. We took the National express bus from London to Southampton, it was such a fun trip with stunning fall foliage views of the country side south of London. As the bus turned to the last stop at Southampton the driver pointed to us the Quantum of the Seas ship sitting at the port. Everyone on the bus were QT cruisers so we all yelled out loud "she is a beauty". Check in was such a mess. Many people already talked about it so let me move on. When we got to our cabins, the balcony was okay with cards in the envelope and wrist band found on the table. My brother and I went to the second cabin and found out someone already in there. We went down stair to customer service waited in a long line then after 1/2 hour wait we talked to someone. She told us that our cabin were moved to different deck. I was disappointed since I need to be close to my mom but they said nothing they could do. We went to the new cabin (deck 10 front ship while my mom cabin was deck 8 back ship), found no card. So we went back to service desk again, waited for 45 mins (the line kept getting longer) then the lady made new key for us. I raised my concern about our bags as they were al tagged with old cabin number, she assured me that "your bags will arrive at the new cabin, trust me". Well, it was not the case. The bags went to old cabin. It was not a good start but we tried to put it behind us. The ship is beautiful, elegant, spacious. I love the artworks. The lunch buffet was excellent with so many choices. The drill was messy as we gathered at one restaurants like a sardines in a can and we actually didn't see much of the demonstration. Our first dining was at the silk, it was okay, some good some bad depends on personal taste. But I found the menu is very limited. Mama Mia was a first grade show. it was so good. Starwater was also good but it was not nearly as good as blue planet from Allure of the Seas. The most talk about 270 is just okay to me. Although all the computerized, robotic visual effect is stunning, I believe they all were overdone to the point that I don't appreciate the beauty of it anymore. They were unreal to me. second and third days the seas were rough. One night I walked around the ship and it was so empty. I guessed many people stayed in their cabins struggling with the seasick? Fortunately, the weather were much better the following days. The energy was back on with full of activities. In general, there are good and not so good but I understand that problems for the very first trip is unavoidable. Overall it was a good trip, not as good as I expected. I would grade it a B may be B plus. I love the artworks, don't care about the robot bartender, the Ipad check in at embarkment and at customer desk. The 270 has too much technology which I found too mechanical and lack of soul. The service, depending on which one was good and bad. Our rom service guys were excellent. Most staffs were friendly and they tried their best to provide good service. They always smiled to you, asked you how were your days even we just walked by them or saw them in the hall way, so that is a big plus. EXCEPT ONE ASIAN GUY (we are all Asians) who worked for the collectible art section close to the 270, he was not friendly to us. We walked by him 3,4 or more times every day and not once he said hello or smiled to us. One time I looked directly to him with a smile and he turned his face away. I asked my brother and he said the same thing. Asian guy was rude to Asians? why? Now last but not least: the dynamic dining, in my opinion is not good. I found that we in fact had lesser choice when you already in the restaurant you choose to dine. I missed the traditional dining with the bond with the dining staffs, the neighbored diners that you see every evening. I would love to go back to Quantum of the Seas only if they bring back the traditional dining. The new dynamic dining is not for me and I HATE IT. I know it is not going to happen so until then so long Quantum of the Seas.   Read Less
Sail Date November 2014
We started our journey with a night in The Holiday Inn, Southampton, which was right next to the cruise entrance. Great hotel and perfect location for Southampton Port. We boarded Quantum on the Sunday, very excited about the sidewalk to ... Read More
We started our journey with a night in The Holiday Inn, Southampton, which was right next to the cruise entrance. Great hotel and perfect location for Southampton Port. We boarded Quantum on the Sunday, very excited about the sidewalk to ship in 10 minutes. It took us 50 minutes to board. There did not appear to be many staff in the cruise terminal checking people in. It seemed like a long process as staff were getting used to using the hand held tablets. Once we were on the ship we headed straight up to the cabin to collect our sea pass cards, but we could not access the cabins untill 1pm. So, unsure what to do without a sea pass card we went to explore the ship (we later found out that you use your set sail pass until you get your sea pass. We went up to top deck and were immediately wowed by the North Star and pool area. We then headed down to the Royal Esplande where we were once again wowed. It's a beautiful space with new shops and beautiful artwork. We continued to look around the ship taking in the beautiful art all around. One of the areas that I thought gave us the most wow factor was 270. A gorgeous area to sit and relax in the day with stunning views out of the glass windows. We had lunch in here from the cafe 270 where we had the roast beef sliders. It was great! We then headed back up to our cabin, where my sea pass card was outside. We went in, and fell in love with the room. We had a category D7 balcony, which was very spacious with plenty of storage space. On the bed was one wow band. For some reason my husband had not had a sea pass card or wow band delivered. So it was off to queue up at Guest Services. They tried to tell us that his card and wow band were in the cabin, which they definitely were not. Other guests also said that they had theirs missing. We had the card reprinted and were asked to come back later for the wow band. We decided to go and get a drink, so we headed up to the sky bar where we were told drinks were complimentary until 5pm. Following this it was time for Muster Drill so we headed to Jamie's where we were stationed. There were far too many people in this area to be comfortable. It filled up pretty quick, seats and standing, and still they were trying to cram everyone into the space, it was pretty uncomfortable. Prior to leaving we had booked restaurants, from complimentary to paid so that we could get a feel of the dynamic dining. And I must say that on the whole, we loved it! We enjoyed the variety of the restaurants, and were able to change times on the ship to better suit us. The food was of a good standard everywhere we ate, however some the service left a lot to be desired. In Jamie's our waiter didn't appear to notice that a couple sat next to us were on their third course when we had only had a starter, and they had came in after us. Somehow the order had got lost in the technology. The food we had was good, but we only had the starter and main course before leaving as we had been in there quite some time by then! We also ate at chops, where the food was ok but the location is terrible. It is right above the music hall and all we could hear was a dull thumping noise and feel vibrations through our feet, seats and table. Not the quiet place we have been to before. When we mentioned this to the head waiter he just shrugged his shoulders and said there was nothing he could do. Wonderland was amazing, we had a great waitress who got us to try things that we might not have ordered on our own, and if we didn't like it, it was ok as we could just order something different. Out of the complimentary restaurants, American Icon was probably my favourite. We had great service and food was great too. We tended to have breakfast at cafe 270, they have great egg muffins! And lunch we generally used the windjammer which always had a good selection. After the first couple of days the alcohol supply seemed low, and there were many cocktails that I couldn't have due to not having the ingrediants for them. This was disappointing, especially as we had paid for the premium package so that we could sample the newer ones. The bionic bar was amazing to watch when it was working!! There were always tech guys with it to try and sort out the problems. Mama Mia was amazing, fantasti. I would have watched it again if I could!! Star water was ok, not quite my thing but my husband enjoyed it. One of the highlights was arriving into Cape Liberty. Royal threw a great party up on deck from 04.30 am!! It was lots of fun. Disembarkation was slow, but not Royal's fault as port authority stopped people disembarking. Once we did get off we headed to find our transfer to a day hotel before flying back that evening. We walked down the walkway where there was holes in the walkway covered with wood and cemented down. My husband walked on the edge of one and fell through it. Not a good end to the holiday, but luckily wasn't seriously hurt, just a couple of scrapes. We waited for our transfer to leave, it took about another hour before we finally set off. We got to the Doubletree by Hilton, which was a beautiful hotel. We learnt there that our transfer to the airport would be by the free shuttle from the hotel, not actually from Royal Caribbean, which I was a little unsure of as our paperwork said all transfers were by Royal Caribbean. However it worked well and before we knew it we were flying home. There was definite ups and downs to be expected by a maiden voyage. But one of the highlights of this trip is the friendships I have made from this cruise, and this, for me, has made up for any let downs by Royal Caribbean. I would still go back and do this cruise again. And I will sail with Royal again, they certainly have the wow factors for your holiday!! Read Less
Sail Date November 2014
Unlike other reviewers, the check-in went very quickly, but we arrived at 1.30, and most of the problems were then over. Our cabin was an inside with a virtual balcony. As it was a transatlantic, it was nothing more than ocean after ... Read More
Unlike other reviewers, the check-in went very quickly, but we arrived at 1.30, and most of the problems were then over. Our cabin was an inside with a virtual balcony. As it was a transatlantic, it was nothing more than ocean after ocean, and it finally actually annoyed me, so switched it off and closed the curtain. The cabin was extremely quiet, and bathroom and storage is much improved and appreciated. The cabin temperature seemed to be locked in at 71,2 F, but it never actually cooled down to that. It was difficult to get someone to look at it since the maiden voyage was flogged with so many other issues that personnel were busy with, but finally we were able to cool the cabin down. Dining, the royal IQ app crashed everyday for extended periods of time, which only added confusion to the matter. In all complimentary restaurants, the desserts were not at all appealing. In the American Icon, 2 of their 5 desserts have peanut butter mousse in them... most deserts left me with one word, "WHY?" who thought of such a dessert, and why did they put this on the menu? Best meat was the prime rib in Chic, but for the rest, I was not impressed with Chic, and didn't go back. I did like the Grande, and Silk was a pleasant surprise. Our waiter brought every appetizer out and made it like Dim Sum, which was spectacular. It also had the best dessert, the strawberry mouse with some pound cake thing. Windjammer was a tired scene after the first day, while I usually love the Windjammer. I understood the ship wasn't properly provisioned, so maybe after this first sailing they will bring it back up to standard. It took them until day 4 until half and half appeared, and 5 days until the Ranch dressing appeared and honey for tea. Sour cream for baked potatoes finally showed up on day 6. Ice cream in the Windjammer never made an appearance... My favorite eating venue was Cafe 270. Can't fault anything on the food, only the processes, very inefficient and inexperienced restaurant personnel meant I avoided it at busy times, so I timed it carefully and enjoyed it thoroughly. In general restaurant personnel appeared to be mostly inexperienced. Mama Mia was the bomb. Solarium spectacular. Stateroom attendant was so-so, and not up to the standard I'm used to RCI. Internet was evidently not up to snuff, when we got within the shoreline of the states, it started working, and it was decent and fast, not spectacular. Inside furnishing and feel, very modern and art deco like, a break from tradition, and extremely well done. Everything was good, but as I mention in the title, it seemed to be a classy 8 cylinder vehicle that couldn't manage to hit on more than 6 cylinders at anyone time. The cruise was good, I enjoyed myself and got a lot of rest, and let irritations of the working go, but in the same breath, I wasn't wowed like I am accustomed to by RCI. I considering booking it May when she sails back to Europe, if only to see if they managed to worked out the seemingly endless operational faults and if the personnel is more experienced. Read Less
Sail Date November 2014
The Quantum is a beautiful ship with some awesome built in amenities. The seats in the Royal Theater have vents along the backs to help keep the temperature comfortable throughout. All the different cabins we visited had well-distributed ... Read More
The Quantum is a beautiful ship with some awesome built in amenities. The seats in the Royal Theater have vents along the backs to help keep the temperature comfortable throughout. All the different cabins we visited had well-distributed vents above the cabinetry and intakes distributed below. Although we stayed in one of the less expensive cabins - an oceanview - we did not feel RCI cut the built in amenities in our room. As I have posted elsewhere, there are even hooks in the shower for your scrubbies and back scrubbers. The makeup mirror over the little desk/makeup table has wonderful lighting for doing your makeup. We got to see quite a selection of other cabins, and I have to say every one was as wonderful as the last. For those wondering about the Junior Suites, there are at least two layouts and we were impressed by both. The real jewels of this ship are the staff. I can't say enough about our room steward, Ryan, for taking excellent care of our 3rd floor cabin. If you go to Silk, ask for Nemeesh. He provided such an excellent experience, it became our favorite restaurant on the ship. The only issues we had on the Quantum had to do with the technology. Matters improved as the week progressed. Our check into the ship took a check in clerk, a supervisor, and an IT specialist. Despite all this, it took only 45 minutes from leaving the Holiday Inn to walk to the ship before we were seated on board, glass of wine in hand!   Read Less
Sail Date November 2014
Check-in was a free for all at southampton with staff with i-pads being surrounded by people trying to get aboard. but we got aboard within 30mins with no problems. The positives were- all the staff who were very helpful and worked very ... Read More
Check-in was a free for all at southampton with staff with i-pads being surrounded by people trying to get aboard. but we got aboard within 30mins with no problems. The positives were- all the staff who were very helpful and worked very hard. The cabins were big and clean and our balcony was big enough. The facilities were very good The gym was wll equipped, This is our 6th cruise, The activities were excellent (rip cord, trapeze, flow rider etc) The shows were very good, i also enjoyed the guest acts music hall had great entertainment The negatives were- poor check-in free wi-fi advertised when you have to pay for it queueing for anything that can't be pre-booked, -we queued for 3 1/2 hours for north star, but was amazing when we eventually got on . We queued for 40 mins for bumper cars but they all ran out of charge before we got to ride them, then queues were even longer every other night lack of vegetarian options bionic bar didn't work most nights and when it did work there was a 20min wait the 15% added to the drinks package after you bought it was a shock (maybe because i'm british but i wasn't told about it until i read my statement) also after buying the drinks package there was a number of drinks that weren't included so had to ask any time i wanted a different drink in a different bar Overall this was a very good cruise which could be great if the issues raised are addressed, as the ship was really very good and staff were excellent   Read Less
Sail Date November 2014
There were glitches getting on the ship but it was to be expected since we were the first revenue passengers. Once on the ship it was amazing. Very elegantly beautifully designed with a lot of smart technology. Some of it was still in ... Read More
There were glitches getting on the ship but it was to be expected since we were the first revenue passengers. Once on the ship it was amazing. Very elegantly beautifully designed with a lot of smart technology. Some of it was still in trail mode but it will be amazing when all the bugs are worked out. Royal did however reward us well for the little glitches, $300.00 OBC and 25% of our fare in a future cruise credit, free drinks the first night, most speciality dining was comped, and if you bought the internet package that was refunded too. Dynamic Dining was awesome a wonderful change for RCCL. Wonderland was by far my favorite speciality dining, the food and service was amazing. Silk was my second favorite, the food and service there was just as good. Chic followed by American Icon were my next favorites. I was very surprised how fast the service was in American Icon. Devenly Decandence was a complete waste of space on the ship. The food was awful, she was so full of herself that she was the only one that mattered. I watched her the next day berate a bartender at great length in front of his crew and us guests because she wanted space in the galley freezer for her Pineapples. Really with all the exec's on that cruise she could have shown some professionalism and addressed her concerns to management and not harass a very hard working bartender. Jamies wasn't really much better. They were out of Ribeye and instead of just saying they were out the server made up this story about how the chef thought the quality was not good enough.It is to my understanding that chef worked for Jamies. But I am sure that a Royal Caribbean chef would never let anything on the ship that is not of top quality. We never got our main entree. From talking to a manager that works for Jamies I got the feeling that he was there to transform Royal's crew to something better and that Royal really didn't know how to do it right. Really I don't understand why they have either of those places when Royal Caribbean has the most amazing head Chef Neil Gallagher. For years he has given us wonderful menu's, wonderful dining options, and now Wonderland. When Royal already has the best why did they look elsewhere. 270, the room, the shows, and the wonderful bartenders in there who could ask for more. 270 is the most amazing place on the ship. Music Hall was a whole lot of fun also. Michaels Pub I found the same vibe as I did with Jamies and Devin's there too it seemed like they were there to make sure Royal does it right. But for 3 days I went in there sat at the bar and for 3 days bartender's looked at me didn't greet me and they were too busy to give me a drink. So I find myself once again saying Royal already does it right, the pubs on all the other ships are 1000 times better than Michaels. I really found that on this cruise it was the best of the best of Royal Caribbean's staff to make sure we had a great time. I was very impressed at how much Royal rolled out the red carpet for the meet and mingle on this sailing. That by far was the most impressive fun meet and mingle I had ever had the pleasure of going to. I was so totally impressed with Quantum of the seas that after being home 3 days I rebooked for the November 23 sailing. Read Less
Sail Date November 2014
Yes, let’s start with the ship herself. She is not a RCI ship in look or feel, she has the stunning class, style, décor and charisma of an X ship (namely the Solstice class). From the stylish two tier shopping area, to the soft ... Read More
Yes, let’s start with the ship herself. She is not a RCI ship in look or feel, she has the stunning class, style, décor and charisma of an X ship (namely the Solstice class). From the stylish two tier shopping area, to the soft furnishings, to the way the elevator lights changed colour to announce they had arrived at your floor, to no Bingo announcements, to the bathroom with the large shower, and the ladies leg shaving bar, to the balcony furniture with the footstool, to the covered solarium... I could go on and on but I think you get the picture. Now this is not a problem for me as I love Celebrity cruises and their ships, but people who have not done their research may have a bit of a shock. I know that Quantum herself is off to the far East but when Anthem sails out of the UK next year I suspect that the ‘tattoo and football shirt crowd’ who are used to the Independence in British waters may have a bit of a shock. Perhaps this design is a conscious effort by RCI to ‘up’ the brand and the clientele they attract. And the prices of the cruises of course as Anthem next year from Southampton is extortionate! So to the crossing itself. On arrival at Southampton our luggage was quickly tagged with the new tracking bar code bag tags. I was disappointed to see that the peeled off bit was just dropped on the ground though – so at the end of the day there would be approximately 8000 pieces of peeled paper floating in the English wind! It took me about 30minutes from ‘kerb to ship’ so a long way short of the promised 10 minutes; but I was sensible enough to realise that a new ship would have a few ‘glitches’. Many people claimed it took them several hours to check in. I had downloaded the Royal IQ app but apparently I had no luggage registered. Would I spend 8 days with no change of clothes?? The check in process was slightly chaotic with the InterCruise staff standing with iPads so there were many wavy bending lines. A few weeks prior to the cruise the completed online check in details had been lost; of course those of us on CC were alerted to this and resubmitted the info; but many of course did not realise this which aggravated the delay. On board after the initial WOW feeling and rushing around to take pictures to be posted on FaceBook before she sailed; the word spread that the enigmatic wine machines in the Vintages wine bar was dispensing free wine - Vintages has never been so busy! In fact they were free all week ( a fact I failed to notice!). Then all drinks were free at all bars until 9pm that night. This was the start of the extent of the effort that RCI went to; to keep us all ‘happy’. It has been posted that they gave us $300 per cabin in OBC which was refundable if you did not spend it; and a 25% FCC. They also refunded the internet packages, and all movies in the cabins were free for the duration too. RCI went above and beyond IMHO. In addition to the above there were also gifts almost every night (although I notice on ungrateful person had his commemorative book for sale on eBay in the UK within minutes of it being left on their bed!). So onto the cruise itself….. The first day was not good. Many were seasick as the weather was very rough. After that the weather was glorious for the remainder of the crossing. We had an emergency stop in the Azores for a medical evacuation. So, let’s get down to the changes. Dynamic Dining – I love it and cannot imaging going back to the Main Dining Room concept again. There are 4 restaurants to choose from; I had made previous reservations on line but to be honest there was no need to do this unless you wanted a specific restaurant on a specific date/time as there was just one line for those who wished to dine –booked or not. This does need to be ironed out and there should be 2 lines. Each of the 4 restaurants has its own kitchen and its own cuisine. The food in all was excellent with the biggest compliment (surprisingly IMO) going to Silk. You must have the chocolate desserts in Silk and Chic. You must avoid the peanut butter cheesecake in Silk and the Red Velvet cheesecake in Chops. I do not actually think there is a need to dine in the specialty restaurants as there is such a variety of menu in the ‘free’ restaurants that you can dine on a rotation basis through the 4 and not repeat your choices (apart from the chocolate desserts in Silk and Chic of course …!) Johnny Rockets was a disappointment as it was not a proper restaurant but more like a takeaway stand. I never saw them do any business all week. By all accounts Wonderland was sublime. We did dine at Chops and it was very good (better than our meal the previous month in Chops on Oasis). Much has been said about the Grande restaurant and the RCI website mentions that it is “formal night every night.” Unfortunately, as many of us suspected, this was not enforced. It was such a shame to see approximately 90% of people dressed ‘properly’ (and yes there were many ball gowns and tuxedos on board) and then there were gentlemen who were in short shirt sleeves and no tie. One big bad mark against RCI for not enforcing the dress code. The line for Grande was also the longest ever night. To me this meant that people liked ‘dressing up’; and perhaps they should keep the formal night concept throughout the ship? Around and about: There were so many comfy chairs, where you could curl up with a good book (or that should be kindle..who reads a book these days), there was so much to look at. The 270 area was simply stunning, such a versatile use of space both day and night. To be honest there were not as many activities on during the day as I thought there would be. It was almost as if the Cruise Compass was produced with wide spaces between each activity/event to make it look as if there was more on! And things kept changing. My next big bad black mark goes to the Casino. This was basically smoker’s corner – it was impossible to breathe in there; and smokers did not stay to the smoking section – they were smoking everywhere. It was horrid. And the smell of smoke floated up the stairs to the Royal Esplanade….and even worse; along the corridors where you were waiting in line for dinner at the restaurants on the same level. Design failure. If they have to allow smoking indoors (and there was a perfectly good outside, covered area designated for smokers) then there should either be doors on the casino so it cannot escape. Better still, stop allowing smoking indoors. Rant over. Royal Esplanade and Via. I dislike the Royal Promenade; I think it has as much ambiance as a shoe box; so I loved the 2 tier elegant flow of the RE and Via. Very like the 2 tier flow on board X. And there were even ‘Xs’s’ in the window decoration….. Shops on board were high end; Bulgari and Cartier, a good selection of Omega and Tag watches, and a Michael Kors shop. There were no $10 Bijoux Ternier bags or the inch of gold offerings. Entertainment –There was a charming violinist called Analiza Ching who was on Britains Got Talent and a hypnotist called Christopher Carress. The CD was pretty useless IMHO. The full production of Mamma Mia was outstanding. Starwater was just weird. I never saw the robo-screens working in 270. We did not have the Gatsby show, or Sonic Odyssey, or Wink or the Mamma Mia after show party. No reason was given.. The Music Hall venue hosted live bands - the 80s band and Archie’s band Horizon were good. The Diamond Lounge joined the Music Hall and the overflow from the DL sat in the Music Hall. The DL was open 5.00 – 8.30pm on the crossing. The DL hostess never walked around or introduced herself so I do not even know her name . Seaplex to me was strange. It had odd opening hours and it always seemed to be under utilised. Cabins – the cabins seemed bigger: longer and with a much larger balcony than usual. The cabins followed the same alternate formula as on X – that is one has the bed by the balcony, then the next has the sofa by the balcony. As already mentioned the bathroom was very X. There was no clothes line in the shower but there was a little hook. The shower was on a pole which could be moved up and down. The shower itself was huge (very X…) with a large curved door that opened outwards, giving even more room. There is no more ‘gloop’ but rather little bottles of shampoo and bars of soap. There were wardrobes built around the bed, one long and one shorter with 2 deep drawers. There was a huge flat screen TV which pulled out so you could watch it from the sofa; there were 2 chairs with foot rests on the balcony. . I could not find a balcony light. There were no nets at the window so if you were getting dressed in port you would need to pull the curtains. The hairdryer is in the drawer of the dresser. On our cruise the mini bar was empty. There are plugs for both US and European plugs and there were also 2 USB ports. The power did NOT have to be on (via the card in the light control) in order for items to charge via the USBs. The décor was taupe and blue. There was also a power socket by the bed. We were on deck 13, upgraded from an inside virtual balcony (like so many others). A good position with only slight noise when they were moving the chairs in the morning in the solarium above. But at the very end of the corridor was a (very heavy) door that led straight into the Solarium which was handy. The room service menu seemed to be smaller than usual, and there is now an additional charge for hot items at breakfast - so if you want eggs/bacon etc they cost $3.95 per item. Movies were free all week (because so many people were seasick.) They seemed to be pretty current offerings like Maleficent. Solarium – take the covered solarium on Oasis and then add the covered solarium on Solstice and put them together to give 2 large solarium areas. Perfect for cold weather cruising. This does mean that the outside pool area was rather small should you have perfect weather. I guess you cannot have everything. I just loved the Solarium area. Always plenty of chairs, they have a multi-level plunge pool and several Jacuzzis in the front 2-level solarium and then a larger pool in the second area. Again, artfully done with plants, statues, and wonderful furniture. Unfortunately the covered round rattan chair would not fit into my suitcase. Other bits There is a very large pink bear. Why? Because they can. There is sky diving. Why? Because they can. There is a pod that rises 300 ft above the ship and then swings out 90o over the side. Why? Because they can. There are dodgem cars, a circus school, roller skating. Why? Because they can. Because of the weather North Star was not ‘flying’ as much as she could. I waited in line for about 40 mins and I was one pod-load (she takes around 15 each trip) from boarding and it was cancelled due to the weather. The next time I waited about 50 mins and got on. Where on earth can you soar above the Atlantic and get such a unique view of the ship. I think it must be beautiful to do this in the Caribbean whilst sailing between the islands. I do suggest that they take bookings for this though to negate the long wait times. I also did the iFly. To be honest I didn’t like it very much but I can say I have done it. They take bookings and it was a very smooth slick operation. Again around 12 to a group and then at the end your instructor shows you how it should be done. I just loved the Bionic Bar. Yes it wasn't working as smoothly as it should - but that meant drinks were free whenever I went (hic). They were so cute, especially when they 'shook' the drinks! Moaners and groaners Goodness it was like the ship of complainers. .People seemed to be wanting to out do each other with their complaints. They were finding fault when there was nothing wrong – like the man who was shouting at the GR lady that there were ‘no shops on board’ and he couldn’t buy toothpaste. Strangely enough I found the toothpaste in the General Store. My take on this is that RCI were overly generous with their early OBC and FCC offers and people then were of the mindset of ‘what else can I get out of them if I try enough’. I was ashamed of the behaviour of some of my fellow cruisers. Anyone with a modicum of intelligence would know that there were bound to be a few hiccups when they chose to sail on a ship that was 2 days old RCI went above and beyond in my opinion. All wifi charges were refunded, in addition to the OBC and FCC. On the final morning we were all up early for the spectacular sail into NY. It was a beautiful clear still morning…..New York themed tunes were blasting out; champagne was served, North Star was flying…I think many shed a tear at the sight. What a great way to end. So, in summary: Oasis met Solstice and they had a baby called Quantum. I personally had no issues at all with boarding times, service, food, or anything else that people are complaining about. My two ‘black marks’ are regarding smoking in the casino and not enforcing the dress code in Grande. Both of these can be easily rectified by RCI management. She is a beauty, and one of the best cruises I have taken. Would I cruise Quantum again? Yes, you bet……! Thank you for reading.   Read Less
Sail Date November 2014
Let's start off with an important caveat: This was the maiden voyage of Quantum so some of the things that happened on our cruise will hopefully not be indicitative of the new Quantum class product. I feel it only fair to point this ... Read More
Let's start off with an important caveat: This was the maiden voyage of Quantum so some of the things that happened on our cruise will hopefully not be indicitative of the new Quantum class product. I feel it only fair to point this out from the start in order to provide a balanced and fair review. Ok, let's get going... Appearance: This ship is visually WOW inside, especially when you compare it (as you naturally would) to every other Royal Caribbean ship in the fleet. There are the Royal touches that make you know what brand you are sailing with but then there are so many new elements which make you feel they have created a hybrid company between Royal and Celebrity. I can honestly say that this makes it the perfect combination of Celebrity style and finesse and Royal activity and excitement and we love this new era of sailing. The inside spaces have been carefully considered and there is a real shift of feel as you move about the ship. I especially loved the transition between the Via and the Esplanade. The feeling of serenity as you walk through the "empty space" with the butterflies and calming music is really well constructed. I have seen several comments about the lack of Viking Crown in the design and how un-Royal it felt--I could not disagree more. The design is crisp, well constructed and misses nothing through the lack of Viking Crown lounge. Art: Quantum has more art that you could ever hope to see in one cruise and some of it is incredibly creative, bold and clever. There is the obvious big pink bear, which provides for the best photo backdrop ever on a ship through to the flower eyes as you enter the Windjammer (keeping an eye on the number of times you go in and eat even more food am sure!) to the butterflies adorning the Via and down towards two70. Different things would catch your eye each time and I was really pleased to see such a great connection between the art and the spaces. Entertainment & Activities: I simply cannot begin to describe how two70 takes theatre and socialising space to a new level. As a concept it is so simple but so cleverly put together. It was always busy, even during rehearsals and testing and a great space to watch the roll of the ship as we sailed through the choppy North Atlantic in November--maybe a little overwhelming at times and a cocktail or two needed to calm the nerves, or make them worse perhaps! The view out of the back with the several storey windows is superb and mesmerising. Then....wow oh wow...comes Starwater. As someone with training in the theatre I literally couldn't contain my excitement when we saw Starwater for the first (and mostly the second) time. The robo screens and the soft porn at sea cast were jaw-droppingly good. Sadly, the second time we saw it with some friends the screeens weren't working which really does affect the levels of interaction in the show but it was still performed to such a high standard. We realised at the end of the cruise that only once did we go and see something in the theatre--very unusual for us. This was of course Mamma Mia, which again was superbly put together and worth the wait after the sea caused postponed shows. Two70 and the Music Hall were definately the spaces of choice and changed how we usually spend time on a ship. The Music Hall is a really nice addition and much better concept that the usual large lounge space Royal have for entertainment. The 80's nights were so much fun and all good intentions to be in bed early were thrown out of the window thanks to the excellent tribute band. Our most frequented spot on the ship though (apart from the Diamond lounge and Pool Bar!) was the Sea Plex--we love it. Although the bumper cars were on the shy and tired side--not wanting to charge apparently--we did get to experience them twice during the cruise and we had such a giggle on them. Such a mad idea for a cruise ship but I am a big fan of crazy ideas so bring it on! We watched some of the circus skills stuff but never participated as we were alway en route to somewhere else, or in need of a hot dog at the back--yum yum!! Outside of the Seaplex is even more excitement with the rockwall, Flowrider and i-Fly. The first two are old hat for Royal but still nice to see. The latter however is simply a must-do activity when on board--so much so we did it twice, nearly three times had the weather not got rough again. The team leading the i-fly were superb and clearly loved their jobs, making it so much more enjoyable for everyone. The nerves quickly fluttered away when you are in the chamber being manhandled by the fittest men you could ever hope to fly with! The North Star...yeah...what more to say--cherry picker in the sky. Queued three hours, only because it had to be done but not really worth it. Novelty of it was fun but wouldn't rush to do it again. I nearly forgot to mention the Bionic Bar--well it didn't work on the Maiden voyage, but thanks for the free testing cocktails Makr Shakr team :)! We even created a new dining venue during these tests--the Bionic Bar Buffet and very nice it was (thanks Sorrentos) whilst sneaking in another multi-coloured freebie. I am looking forward to the Bionic Bar being fully functional and hope it does work! Dining: Ok, so this is a big change for Royal and there are good and bad points to it, some of which we put down to it being the maiden voyage but some of it we feel needs changing. Silk is a-ma-zing and we cancelled Jamie's Italian in order to join friends to eat there again on the final night. Chic and the Grande equally great but American Icon needs some work. The menu is odd (think Windjammer style but not as hot--yes, even more luke warm than the usual Windjammer food!) and for us just didn't work. We heard others saying similar things. Devinly Decadance is a great change to the Solarium Bistro and we loved the relaxed atmosphere it had, alongside some amazingly tasty food. Will definately be booking to go back on our next Quantum adventure in May. Then we come to Wonderland--if you have friends on board then do Wonderland as a group. We (somehow--thanks Alice/Helena!!) managed to eat there twice as a group and getting a whole load of dishes to share was fab. I want to say the food is simply out of this world, but it really isn't. It is just really well-prepared and presented food. The decor and staff (especially Helena, Oliver and Rudy) are what make it and we had two of the best meals ever thanks to them. We will never forget the Big B!! Cabin: These cabins are bigger, obviously in relative terms being a cruise, and look so much crisper. We were uber excited about being the first paid passengers and the first people to sleep in the bed (ok, we knew we weren't really but we like pretending!) but we got into our room and there was a half drunk bottle of wine in our fridge and the bathroom wasn't clean--not a great start. This was sorted promptly though but still shouldn't have happened on the first cruise. We also had an issue with the balcony partition which took two days to resolve (Guest Services are just as useless in the main on this ship as they always were--no point dwelling on this as Royal never does anything about empowering Guest Services to do anything!). Once sorted this gave us a great cabin, in a great location but the first two days were frustrating to say the least--also resulting in us having to sleep in another (unfinished) cabin on the first night after much complaining. I need to shut up now but there is so much more I could say about this cruise and this ship but let's not bore you all to sleep. I should of course leave something for a follow up review in May! The ship, when completely finished, will be stunning. As I am sure you can see from other reviews of the maiden voyage, there were lots of things that went wrong, but hey Royal Caribbean who are known for having rubbish technology have launched a ship that is full of it from top to bottom--something was clearly going to go wrong!! Being seasoned cruisers we knew things were going wrong--it was a maiden voyage peeps--and it made for a more memorable cruise, especially given the gifts in return!! The fabulous crew on board also made up for the mistakes and broken bits. We booked the transatlantic back to Europe next May and are taking some friends who have never been on a cruise before. I want to go now--this ship really does change everything...bring it on! Read Less
Sail Date November 2014
We had a great time on this cruise, the ship is beautiful and the staterooms very well appointed . When we booked we knew this was going to be a maiden voyage and that RCI would have only just have taken over the ship, we expected there ... Read More
We had a great time on this cruise, the ship is beautiful and the staterooms very well appointed . When we booked we knew this was going to be a maiden voyage and that RCI would have only just have taken over the ship, we expected there to be issues and challenges so we had a open mind from the start as to what was likely to happen. Looking at other reviews here it appears some guests had not thought about any of this. Yes there were a number of issues,some more annoying than others, but in our opinion nothing which impacted our enjoyment of the trip. We had a couple of days and nights of 'motion in the ocean' but we were in the North Atlantic in November and this must be expected. The 3 sunny and warm days were a bonus we never expected. There were a lot of people on board who did nothing but complain, we heard the following for example: Why are there no soup spoons in the windjammer? The ship is too big I have to walk too far from my stateroom to the restaurants? No ice cream. We also met lots of other very nice people who like us expected issues and were just getting on with having a good time. We thought the food was excellent in the majority of restaurants, we dined in The Grand - excellent , Chic - very good , American Icon - OK, Silk - OK, Jamie's - excellent. Due to the problems with the reservation system we gave up trying to reserve and ate in the Windjammer on the other evenings which was very good. We were not impressed with the Dynamic dining system and prefer the Any Time dining option as we like to eat when we want to eating not have to plan in advance. The 270 cafe was great at lunch time, the beef sliders were delicious. The drinks voucher system for Diamond and above worked well but in the main we visited the Diamond lounge in the evenings going into the Overflow Music Hall, there were over 1000 diamond and above onboard. Mamma Mia was excellent worthy of the West End, we saw the American singer who was also very good but did not go to any other theatre shows, Starwater in 270 was very different and very unique. The crew were lovely and we're learning about the ship as we were, we got the impression that in certain areas, especially the Windjammer, they were very understaffed. We loved the solarium and indoor pool for relaxing during the day. I tried the IFLY which was fun and something I would have never done on land. The bumper cars were great fun and we did them a few times. North Star was also an experience we enjoyed, and yes there were long queues. The deck party on arrival at New York was amazing to see almost all the ships company and guests on deck enjoying the early morning arrival. We felt the compensation of 25 % of what we paid for the cruise plus the OBC of 300 USD were and very nice bonus for the minor issues we faced. We had a great time and believe that once everything settles down and the issues get ironed out Quantum will be a superb ship Read Less
Sail Date November 2014
This was our first cruise and we had watched the ship being built. We had heard all the promises, but were sceptical it would all be ready as it was only delivered to RCCI 6 days before. So here goes. Embarkation in Southampton was slower ... Read More
This was our first cruise and we had watched the ship being built. We had heard all the promises, but were sceptical it would all be ready as it was only delivered to RCCI 6 days before. So here goes. Embarkation in Southampton was slower than promised, but we were still on board in 45 minutes which to us was still in in good. We were guided well at the port rather than queuing there were lots of staff with ipads and we were checked in fast and politely. Our uploaded photos that we had done at home didnt come through, but it was quick enough to get them re done and we were on our way. Still faster and more efficient than an airport so we were pleasantly surprised. First impression of the ship was WOW. It was very beautiful and fresh. Our eyes were everywhere. The staterooms were all ready for us. We were on deck 7 so we walked up the stairs and found our cabin no problem. It was well laid out with plenty of storage. The bathroom was lovely and there was lots of space to move around. the shower was huge! We were in 7690, a D1 hump so the balcony was slightly larger and we had a nice view out watching everyone else get on. Then we went to explore. There was plenty to see and do. We put on our complimentary WOW bands, used an old card in the slot for the lights, met Rowena our stateroom attendant and ordered our ice for every afternoon. She was lovely and went to explore. The ship never felt overcrowded. The Via was a fantastic place to walk through, the butterflies and the music to match was lovely. It relaxed you as soon as you took one step through it. The different kind of chairs dotted around the ship were awesome and at some point we decided we needed to try and sit in all of them! The shows, Mamma Mia and Starwater were excellent and would highly recommend. We had prebooked all of our dining and shows that we didnt want to miss. We were lucky and had no problems at all. We did this back in May. We had fun picking where we dined this holiday. It worked out perfectly for us. We also loved American Icon for breakfast, other than that we had breakfast in the WJ with an amazing view. We loved Dynamic Dining. Silk was fantastic and Devinly Decadance was out of this world. However, Jamies Italian was truly spectacular. Worth the wait as we had a late sitting. We couldnt have eaten lunch as well on any days as there was just too much food and loved the walking around the ship. We actually lost weight just walking round. Our only gripe would be the food was not piping hot for some reason. Wherever we ate, very odd. We loved the bingo, great fun. We loved the dance classes for Michael Jackson. The Ifly was very thrilling and would love to do again. The weather meant the north star lines were too long, but hey you cant do it all and we werent disappointed. We were given lots of gifts for a first sailing which was great. The internet was great as promised so it was refunded. The bay of biscay fought back so sea sick people in their cabins could watch movies for free (all week). For the late embarkation we were given $300 and FCC. Technology on the first night was a fail and as we had pre paid our drinks packages we got a refund for the first day. They were very graceful. I wouldnt say anything stopped us enjoying ourselves so if a future cruise is absolutely perfect then we have nothing to worry about as nothing really disappointed us on this one. A few grumpy rude guests maybe, but the staff were fab. A few were outstanding, but other than that overall they were great. We had the Select and Royal Replenish drinks packages and whether we broke even or not I dont know, but it was certainly convenient for us with our WOW bands just to swipe or use the cards whichever we had with us. No signing of multiple pieces of paper every time and we tipped well in the middle and at the end to those that served us well as we had pre paid our gratuities as well. I have no other cruises to base this on, but for a holiday with no stops and it was cold, we loved it. We loved the ship, the atmosphere, the dining and everything it had to offer. Read Less
Sail Date November 2014
Quantum of the Seas Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 3.5 3.2
Entertainment 4.0 3.9
Public Rooms 5.0 4.3
Fitness Recreation 4.0 4.0
Family 4.0 4.0
Enrichment 3.0 3.2
Service 5.0 3.6
Value For Money 4.0 3.1
Rates 3.0 N/A

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