Southampton to Europe - British Isles & Western Princess Crown Princess Cruise Reviews

We’ve cruised a lot on Holland America & have tried 4 other lines. To put it in perspective, Princess hits the bottom ranking. Had a great cruise consultant & the app seemed promising. Originally booked for May to Alaska, but once in Seattle, they offered us an upgrade to rebook. Reimbursement for airfare changes was to be awarded in 4-6 weeks….called at 8 weeks & was told that they were working ...

Princess was advised by our travel agent. This ship should have never been booked. We were told of "scheduled Maintenance on the ship in April." How can you have "scheduled maintenance" during a cruise? Very PREMEDITATED. Take customers payments and use a ship that is not suitable to sail. Changed a major port (Ketchikan) then eliminated the substitute port (Icy Point). Arrived in ...

We took this cruise to celebrate our 50th wedding anniversary. We had also booked 4 shore excursions and were very much looking forward to these events but the booking went from bad to worse. From the time we booked and paid in full for the trip, we received at least 4 itinerary changes due to a supposed technical issue with the ship engines that would not allow the ship to operate at full ...

The management lied and said the ship would go under routine maintenance during the cruise and would not cause any major problems- well missing shore excursions because we never arrived on time is a MAJOR problem. The true reason was the main engine was down and we ran on backup engines- this was the first cruise that I saved a lifetime to take. However, the crew was nice and friendly. I upgraded ...

Was looking forward to this Alaskan inner passage cruise with 4 stops scheduled. Just before sailing, we were emailed that one full-day stop (Ketchikan) would be canceled. A short 4-hour stop substituted (Icy Strait Point). What really happened? They had to cancel that substitute stop as well AND didn't make it to Juneau in time to have any excursions there. Engine trouble. But I've now read other ...

Our reason for choosing this cruise was Glacier Bay and it did not disappoint. The rest of the cruise had some serious disappointment. Dining: The dining rooms had very good food, but the time to get your meals was unbelievably long. We had to spend a couple hours anytime we wanted to have formal dining. Portions were quite small, I always ordered two entrees and didn't hesitate to try new ...

I chose this cruise because a friend suggested it. It was my first cruise. I was so excited to go! Until the itinerary changes. Over and over. We got an email saying that the ship had maintenance issues which caused the ship to move extremely slow. So Princess had to change the itinerary/arriving late and also canceled a port. We only had 1 full day in a port to experience Alaska. Princess knew ...

I’m on the Crown Princess now 5-23-2022 to Alaska and the itinerary gets changed daily because the ship can not maintain speed. We might end the cruise with zero excursions and this is a once in a lifetime cruise. Unacceptable and service is terrible because they knew this was a problem before we boarded! DO NOT BOOK YHIS SHIP! Juneau arrival for Whale watching plan was 4:00 and we will arrive ...

Alaska Is my favorite cruise to take. Before sailing Princess sent an email advising that there was a change to the published itinerary due to a technical factor that required a reduced cruise speed. Because of this, the stop at Ketchikan would be replace by a 3 1/2 hour stop at Icy Straight Point and arriving at Juneau 2:30pm. After boarding the ship in Seattle and entering my cabin, I found a ...

My family and I originally booked this cruise in 2019 to sail in 2020. Due to the pandemic, we kept getting pushed back. Finally, in 2022 we were able to sail! We chose the Crown because it was going to Alaska and seemed to be a more intimate ship. Before the pandemic, the Crown was supposed to receive repairs in dry-dock but it does not appear that it happened. Even before our embarkation, ...