44 Southampton to Transatlantic Royal Caribbean Navigator of the Seas Cruise Reviews

Was due to sale to Boston/New York/Florida but with big seas in the North Atlantic the captain decided to change the itinerary(twice).There was a lot of people who decided not to travel,it was mentioned 1000 and i would just like to thank ... Read More
Was due to sale to Boston/New York/Florida but with big seas in the North Atlantic the captain decided to change the itinerary(twice).There was a lot of people who decided not to travel,it was mentioned 1000 and i would just like to thank them all.The latest itinerary took us from Southampton to The canaries and on to the Bahamas and Florida with flat seas and clear sky’s 75/80 degrees for the six days at sea across the Atlantic.With only 2200 guests there was no need to change nationality to get a bed and all the bars and restaurants were easy to use.The food was fantastic and the level of service throughout the cruise was superb and on top of clear sky’s,flat seas,stunning food and fantastic service we received £250.00 from cruise 1st,$310.00 dollars on board spend and 25% off our next cruise and missed spending a fortune in Boston and New York.The staff in all departments were properly the best I’ve encountered with a special mention to Sweden and Benjamin our two excellent waiters where nothing was to much trouble.So i would just like to say what a fantastic cruise and thank you to all the people that cancelled which made it such a great crossing. Read Less
Sail Date November 2018
Oh, Mr Porter, what shall I do? I wanted to go to Boston and New York and they've taken me on to the Canary Isles....OK, it doesn't rhyme or fit the tune, but it sums up what happened to us on our first experience of cruising. ... Read More
Oh, Mr Porter, what shall I do? I wanted to go to Boston and New York and they've taken me on to the Canary Isles....OK, it doesn't rhyme or fit the tune, but it sums up what happened to us on our first experience of cruising. My wife and I decided two years ago to blow our savings on a cruise down the Eastern Seabord of the USA. Royal Caribbean International were advertising a 13 night cruise leaving from Southampton in early November, calling at Boston, New York, Port Canaveral and Miami - all places we had never visited, but would very much like to see. We took a deep breath and booked, then waited as the months crawled by, getting excited at the prospect of the Big Adventure ahead. Two weeks before departure, I went in to hospital and we had to miss the sailing. Insurance paid for most of the financial loss, so when an identical cruise was advertised last February, we decided to tempt fate and book up again. This time we were both fit and well as the day of departure arrived. Unfortunately, as it turned out, the ship wasn't in quite such great shape. Newspapers carried the story of a catastrophic failure of one of the stabilsers which caused hull damage and resulted in the cruise before ours being curtailed for emergency repairs. Then came the storm warnings. Late on the Friday before Monday's sailing our travel agents contacted us to say that because of adverse weather conditions in the Atlantic, the ship would not be calling into Boston, New York or Port Canaveral, but instead would spend time in Belgium and French ports before taking a southerly route to Miami. With someone else booked to move into our house the next day to dog-sit, and goodness knows how much already spent on return air-travel, overnight stays and car-hire, we felt we had no choice but to continue with the cruise, even though we had zero interest in spending time in Bruges or LeHavre. (No offence, Belgium and France, but we have visited you lots of times before.) Our disappointment was utter, and there was little excitement left when we went on board The Navigator for our first cruising experience. Things appeared to look up when, just before sailing, the Captain came on the Tannoy to say that - reponding again to weather changes - we would now be sailing direct to the Canary Isles, then crossing the Atlantic to the Bahamas for a day's water sports and sunbathing on a tropical island before going to Port Canaveral. (Back on the list). Nine happy days at sea allowed us to work up an appetite for the day of snorkling and coral reef exploration we were promised on Coco Cay, the RCI's private island paradise in the Bahamas. Crossing the Bay of Biscay was pretty choppy as the broken stabiliser was still not working, but the seas soon calmed down to a light swell. The crew were magnificent, the onboard entertainment excellent, and because so many people had cancelled at the last minute, we virtually had a waiter each. Life on board was relaxing and fun-packed, and our spirits rose. Sure, we had missed meeting our old friends in New York, and we never got to see Boston, but the sun was shining, the southern breezes were balmy, and there was that delicious day of water sports in the Bahamas to look forward to. The Day arrived, and the whole ship's complement lined up to disembark, larded in sun cream and already dressed in swimming gear. Announcement over the Tannoy: "Because of the swell, tenders are not prepared to put out from the island. We will not now be spending the day on Coco Cay but will divert to Freeport for a few hours on Grand Bahama." More dashed hopes. More cancelled excursions. But still, there was a guided tour of the Everglades at Port Canaveral to look forward to tomorrow, wasn't there? Well, no, actually, becuase later that day, after a rather uninteresting few hours on the quayside at Freeport, we had the message that all guided tours booked for the next day were off because of "immigration difficulties." So far, of the four excursions we had booked, none had or would now take place. As a last ditch effort to have some fun somewhere, we booked a shuttle ride to Magic Kingdom. Been there before, and it costs an arm and a leg, but, hey, we're on holiday. The ship docked in Port Canaveral. The shuttle bus made it to the Magic Kingdom. We had five hours in the park - just time for two rides and a ten-minute show - then back to the ship. Or so we thought. The coach broke down on the way back. We waited forty minutes in a gas station for a replacement bus, and ended up back at the ship seconds before it sailed, missing half of our last meal on board because we were so late back, and having to wear the same clothes we had worn for a sweaty day in the seething Disney park. Short of actually sinking mid-Atlantic, it is difficult to see how anything else could have gone wrong on this voyage. We have never cruised before - is our experience typical? Read Less
Sail Date November 2018
We were supposed to sail from Southampton to Boston, New York, Port Canaveral and Miami. However, we were called on th Friday afternoon before the Monday cruise and told that due to storms in the Atlantic we would now go to Le Havre, ... Read More
We were supposed to sail from Southampton to Boston, New York, Port Canaveral and Miami. However, we were called on th Friday afternoon before the Monday cruise and told that due to storms in the Atlantic we would now go to Le Havre, Brugges and then Miami. Not quite the same appeal! We were offered a full refund if we cancelled but as booked the flights ourselves and non refundable hotel rooms in Miami we would have had to claim through our travel agent so we had no choice but to go. Having been to France and Belguim on numerous RC cruises, we were really not looking forward to the cruise even with the $200 OBC for the changes and 20% off what we paid for this cruise towards another. I did ask if there were really storms in the Atlantic or whether it was an excuse to have further repairs to the Ship after last weeks accident with the stabiliser making a large hole in the hull. I was told it was fully repaired. When we checked in on the Monday, I was told it was actually repaired this morning after people had disembarked. However, at the lifeboat drill the Captain said due to a gap in the storm we would now go to Gran Canria, Coco Cay, Port Canaveral and Miami so things looked better. 3 rough days at sea, due to storms was not too bad, have had worse in Iceland! Gran Canaria was ok, then it got warmer as we cruised towards Perfect Day Coco Cay (RC's private island). That morning the sea turned choppy and I had a feeling the tenders wouldn't be able to get us ashore. Unfortunately the captain soon came on and told us the same. We promptly turned around and left what looked like a building site (lots of work going on for next year) and went to Freeport Bahamas. Lots of shops but not much else. Worth noting that RC were charging whatever they could for excursions on Coco Cay, even for floating mat which seemed a rip off. I guess they want us to pay for the island for them. At this point it became a case of guess which port we are going to next. Then we went to Port Canaveral which was great. We had originally booked a tour of the space centre but was then told that due to immigration it would not be possible to have a guided tour and instead they would just take us there and we had to get around ourselves. At this point we were so used to changes we didn't care. So, we spent the day at the Space Centre at our leisure before heading to Miami. Cabin was good, central location which helped make the rough seas feel not as bad. We had to ask for bath robes and toiletries. Surprisingly our crown and anchor free gifts were in the cabin - normally I spend 2 days chasing. I was due a free gift for reaching 240 points on my June cruise so asked the diamond concierge about it. Was told I would receive it later in the cruise but did not. There was no sign of him the last few mornings in the lounge and he ignored the note I left for him. Thanks Ken! Emailed when I returned and it was posted out to me but not a good example of how to treat loyal customers. Food was very good. Slow setting up in the Windjammer for lunch and sometimes food was cold as had been left out whilst setting up. Staff very friendly and helpful. Was disappointed they only had the UHTmilk which tasted awful. Shops were the usual overpriced expensive items and the usual $10 tat sales. Lots to do during the day and evening though. Lessons learnt - never assume where you book is where you are going. Book refundable rooms if making your own plans for the start or end of your cruise Pack a mixture of clothes as some people were caught up with the change if destination and climate. Read Less
Sail Date November 2018
We took Navigator of the Seas in May, 2016 from Ft. Lauderdale to Southampton . We had smooth sailing all the way so booked the cruise from Southampton to Miami for Nov., 2017. Although we had a great time, it wasn't smooth sailing ... Read More
We took Navigator of the Seas in May, 2016 from Ft. Lauderdale to Southampton . We had smooth sailing all the way so booked the cruise from Southampton to Miami for Nov., 2017. Although we had a great time, it wasn't smooth sailing as the seas made up for what we didn't experience the first time. It was all good though as we met several very nice people from Scotland, Wales and England. I enjoyed the morning exercise class with Jenn as well as talking to Lynn and Too (she said "not one, not three but two). Sorry but I don't know correct spelling. Both ladies were fun to chat with before and after class. G who taught the line dance class was funny and patient. We had excellent service in the MDR from Elvis and Austin and our room attendant, Leo, did a great job with our cabin. We couldn't have asked for better service this cruise. Read Less
Sail Date November 2017
If you want to eat after 10 in the evening and want more then a roll or a burnt pizza. Entertainment was a joke the cruise director needs replacing. Example colouring by numbers as an afternoon entertainment. The cruise seemed to ... Read More
If you want to eat after 10 in the evening and want more then a roll or a burnt pizza. Entertainment was a joke the cruise director needs replacing. Example colouring by numbers as an afternoon entertainment. The cruise seemed to concentrate on people who were returning customers rather then new. Formal nights were a joke, you got dressed up to walk into the dining room for your evening meal which you had done the night before. no captain, no entertainment, nothing special at all. did not bother after the 1st one. If you Smoke you are normally allowed to smoke in casino. Not on this ship on formal days all day, weather was bad so could not go up on deck and had to use cigar room which had such poor extractors and stunk, In the casino ashtray was a floor standing one which staff emptied out the ashtrays from the slot machines into and never got emptied all day. Everyone i spoke to and me included had charges for services not used added to bills. AFter 8 days at sea managed to get 3 hours in Boston. Management of Immigration was a joke we should have been first a 6.30 with people on excursions ( instead approx 1500 in gue, emigration delayed .with people queuing for 3 or more hours, will not go on but all i will say is i saw people crying with boredom, This cruise turned into a prison sentence. so will i use again never twice crew members maimed to music on the bridge on the promenade and that was about as lively as it got. Read Less
Sail Date November 2017
The ship was lovely and our balcony cabin was roomy and spotlessly clean. The choice and quality of food was excellent especially in the dining room where the service was second to none! We loved the different choices of ... Read More
The ship was lovely and our balcony cabin was roomy and spotlessly clean. The choice and quality of food was excellent especially in the dining room where the service was second to none! We loved the different choices of entertainment and was never at a loss for something to do even on the long journey accross the Atlantic . The staff on the Navigator of the Seas went over and above in their service to all on the cruise, nothing was too much trouble for them. Theiy are a credit to Royal Caribbean! We booked excursions in Boston and New York and found them to be informative and good value for money.. The only downside was Cape Canaveral where we thought we'd do our own thing and found there to be no buses or taxis at the port. We ended up staying on the ship that day. All in all we had a fabulous time. We ate too much drank lots of delicious cocktails and probably gained enough weight to wear the next size in clothing ......We was entertained pampered and made to feel that nothing was too much trouble.........just what the doctor ordered!! Read Less
Sail Date November 2017
Just back from a 13 night Southampton to Miami trans Atlantic repositioning cruise with stops in Boston, New York City, and Cape Canaveral. ( Royal Caribbean Navigator of the Seas) I loved it ! That is the quick review ; more long ... Read More
Just back from a 13 night Southampton to Miami trans Atlantic repositioning cruise with stops in Boston, New York City, and Cape Canaveral. ( Royal Caribbean Navigator of the Seas) I loved it ! That is the quick review ; more long winded stuff is below As preamble, my wife and I are not experienced cruisers, we have done three cruises over the last 15 years. So admittedly, we are likely out of the knowledge base with respect to what is out there and expectations. Our embarkation in Southampton was smooth and efficient. Yes, there was queuing up, but the line seemed to move quickly enough, and before we knew it, we were in our room ; 7th level, middle of the ship, starboard balcony. The room was totally adequate in size with lots of drawers, hangers, and nooks to put stuff. We brought along a few magnetic wall magnet hooks that were handy for hanging Sea Pass Lanyards, hats, and other light things. The bathroom was shower, sink, and toilet. Perfectly adequate in size and function. The room steward we had, projected a quiet and gentle image. Our room was kept in immaculate condition and it seemed like whenever we left the room and came back , it was refreshed and ready to go. Prior to this cruise, I had read of a lot of complaints about the dining and food selection choices. I appreciate that everybody had a different take and perspective on things but I really have a hard time in understanding these posts. The food in the Main Dining Room and in the Windjammer Cafe was amazing in diversity and quality. I sampled fish, beef, chicken, lamb, pork and vegetables in both North American / British styles as well as Indian and Oriental presentations. Appetizers, Soups, Salads were amazing as were the desserts, desserts, and desserts. I am no Gordon Ramsey, but if I had been presented the dishes back home, and I was paying out of pocket, I would have been satisfied. Oh, I could quibble that the Chicken Vindaloo was not spiced sufficiently and the Rice and Beans in the buffet was were not super hot but really … We did eat a lunch in the Chops Restaurant ( one of the pay extra places ) and the food was pretty good but I would likely not spend the money next time. We did pay $10 each for an “upgraded” filet in the MDR and that I would do again. Drinks ( as in alcoholic ) are pretty pricy in my view. My wife had one mixed drink and 3 glasses of wine during the cruise and that tab for that was over $60. I do not drink alcohol so for the most part I was okay. Water, iced tea, and lemonade are included as part of the dinner and some juices are as well. We are both fancy smanchy coffee drinkers so we purchased two coffee cards for lattes, espressos and the like. That was worth it for us. There is also free coffee and tea on the Promenade Deck as well as free fruits, pizza, sandwiches, and sweets. I had a few reasons to be connected to home so I paid the internet fee to have a connection for the entire voyage. Let’s just say it brought back fond memories of the good old days of dial-up. But it did the job and there is something funky cool about in the middle of the ocean and being able to chat with someone in our town. One the reasons that we picked an ocean crossing was because it was an ocean crossing. Lots of time to walk the deck, sit and read, sit and write, or sit and just look at the ocean. That is not everybody’s idea of a good time of course but I loved it. There are also lectures on board ( John Wayne Movies to Six Sigma ), Ice Skating ( spectacular ) , listening to music ( the guitar guy and the ship’s band were very good ) and evening stage shows ( no idea, that is not in my interest scope) plus all kinds of little goofy contests. I don’t really understand Ship Board Shopping - if I want a watch I will buy it on Amazon but I am in a minority, as the shops were jammed. I did not really spend any time in the many bars and nooks of the ship. I am more of a “sitting on a deck chair even though it is late at night and no one else is doing it” sort of guy. I did the tour of the ship ; they call it All Access. Yes, it is a nice little money maker for them but it was very interesting. You even get to go to the bridge. In 2016 posts there were a lot of complaints about the arrival into Boston and dealing with the US Immigration authorities. From the time we lined up ( following the instructions we had been issued ) to our final personal clearance was about two hours of standing in line. Some folks were apoplectic. I took the view that in 2017 anyone entering the United States of America is going to encounter delays, bureaucracy, and a certain amount of hassle. I just went with the flow, chatted to people, relaxed and had a good time. Sometimes, it is just a matter of perspective. Sailing into New York City is something I will remember I think for the remainder of my days. At first you see what looks like a haze on the horizon, then you see it is buildings and not just buildings, but the New York Skyline. Soon you pass under the Verrazano Bridge and by the Statue of Liberty. I think the emotion of doing that was collectively felt by everybody on the ship - truly amazing. The ship docks at the Manhattan Cruise Terminal which is very convenient for trekking into New York. I think the fact that Navigator is in NYC for 28 hours or so was very well thought out. The cruise concludes with a stop at Port Canaveral and then on to the conclusion at Miami where disembarkation was smooth. So would I do this cruise again ? Yes, absolutely … it totally met and exceeded my expectations. Maybe not for everybody, but for me, half of an early 60s couple it was perfect. Read Less
Sail Date November 2017
We chose this cruise because the other (Jewel) transatlantic 's destination was Puerto Rico. We were stuck with the dates. Entertainment during the long cold crossing was far below our expectations. Nothing at all of intrest. We ... Read More
We chose this cruise because the other (Jewel) transatlantic 's destination was Puerto Rico. We were stuck with the dates. Entertainment during the long cold crossing was far below our expectations. Nothing at all of intrest. We appreciated the ice skating show and some evening events. Not all. By far The television showed the same programs on and on... Day by day. Library was almost empty. But....there was a movie shown on the deck every evening....in the Northern Atlantic in November !!!! Not a soul watching but still....every evening There were two or three sunny days. That gave work to the three life-savers in full red regalia standing watch over empty pools. Public spaces were overcrowded since no one could sit outside. We recommend the two waiters of the concierge lounge. Chop's grill was the worst. An example of total incompetence. On two occasions we abandoned our table there to revert to the main sell-service restaurant Read Less
Sail Date November 2017
We chose this cruise as an alternative to flying out to our families in the US. We won’t do it again! The weather was too rough and cold to be out on deck during the winter, therefore 99% of passengers were inside for 95% of the waking ... Read More
We chose this cruise as an alternative to flying out to our families in the US. We won’t do it again! The weather was too rough and cold to be out on deck during the winter, therefore 99% of passengers were inside for 95% of the waking time whilst at sea. The ship always felt crowded and bustling during the day (noisier and less relaxing than normal). Unfortunately Navigator appeared tired and ready for a thorough refit. Where maintenance work was carried out in public spaces (men’s toilets particularly) repairs were shoddy. Furniture in the Star lounge and Metropolis theatre broke and fell apart several times but was just put back in place to fail again. The ships organisation of the US immigration procedure was abysmal, they tried to blame the US but it was clearly RC at fault. After so many, many years and entries into the US you would think that they could make this task easier, every passenger on board had more ideas than RC. It took us 3 hours to get through and to get off the ship standing in 2 queues each virtually the length of the ship. Lastly, it was reconfirmed to us that RC no longer strive to provide the type of food menu and service that we used to receive. It now provides just average restaurant food options and quality as opposed the fine dining experience of earlier days. They clearly want passengers to pay extra to visit the speciality dining options. Read Less
Sail Date November 2017
Crossing the Atlantic I can now say is ticked off my bucket list. The cruise, food and room attendant were excellent. The only let down was customer services department. Shortly after we set sail my personal wheelchair's front ... Read More
Crossing the Atlantic I can now say is ticked off my bucket list. The cruise, food and room attendant were excellent. The only let down was customer services department. Shortly after we set sail my personal wheelchair's front wheel packed it in (despite a preparatory service). It was sent to the ship's engineering department who after I inquired about the repairs was returned unfixed three days later with the comment they couldn't fix it (they obviously haven't seen the TV show Macgyver!). A slow learner, it took me four times to realise that the ship's loan wheelchair did not have any non-tip skids, including a tip over when getting ready to leave the Kennedy Space Centre bus on an RCL excursion (Houston we have a problem!). No assistance was given by staff on disembarkation because I wasn't using an RCL chair? Yet if I had used on of their chairs, I would have been pushed off. Fortunately the concierge at one of our Miami stopovers pursued the repair which enabled us to continue our round the world trip. A wheelchair is a necessity for my mobility, not a nice to have. Really enjoyed the food in the MDR and speed of service. We purchased a drinks card this time as opposed to a drink package. We seemed to get more economic use out of this card this time. Beware of the claim by RCL they have simplified things for our benefit, we simply don't believe you RCL. Speaking of which RCL need to sort out their welcome back party for their loyalty customers. It was non existent for the second year running. We loved the Virtual balcony and we had read reviews that the novelty wears off after the first night. Wrong, we loved it the whole cruise. Housekeeping staff were great as were the shows. Read Less
Sail Date November 2017
We have just returned from a fabulous voyage on board RCI Navigator of the seas, embarkation was a breeze and we were aboard in less than 20 minutes. Navigator is a mid sized ship for Royal and she is getting older now, but she is kept ... Read More
We have just returned from a fabulous voyage on board RCI Navigator of the seas, embarkation was a breeze and we were aboard in less than 20 minutes. Navigator is a mid sized ship for Royal and she is getting older now, but she is kept spotlessly clean. Our cabin was a promenade view room which was quite spacious, it had a bowed window with a window seat so that you could sit and watch what was going on down below, it also had another small 2 seater sofa which was very comfortable, the beds were very comfy too and there was more than enough floor space. It was also nice to have sliding doors on the shower instead of one of these nasty shower curtains, all in all we had plenty of space and Donna our stateroom attendant was a joy. On our anniversary she decorated the cabin in silk red roses and happy anniversary messages all around the room, we had a beautiful chocolate cake and a bottle of champagne all complimentary, it was really lovely. We had early diner at 6pm in the MDR and went there most evenings. The food was good and our waiters were very attentive, on the 2nd evening we had a smoked fish starter which was delicious and I sent my compliments to the chief and said that I could eat that every evening as the starter, he sent a message with the waiter to ask if I would really like it every evening, and I had this yummy dish served to me every night and it was amazing. I dont eat deserts so I asked for fruit and got a lovely dish of strawberries most nights. The chief and the waiters were the best we have ever had, diner times were very enjoyable indeed. We had very good entertainers on board and every seat was taken at most shows, but for us the stars were the crew shows, this was a new thing for this cruise. Crew members from different nations performed and sang for us in the theatre, it was fabulous they were the real stars of this cruise. The first port of call was Boston which was nice, we had a trolley ride around the city then had some shopping time. Of course the big thing for most people was arriving in New York, and it didnt disappoint, the sail up the Hudson will stay in my memory forever, especially sailing past The Statue of Liberty, it was wonderful, and the city itself was awesome we rode the subway, went up the empire state building ate bagels and hot dogs and shopped in times square,we even sat and watched the skaters on the ice rink at the rockefeller centre, what a day it was amazing., In Port Canaveral we went to Coco beach and just chilled for a few hours, very relaxing. What a wonderful cruise, the best we have had for a while, the ship the staff and ports just made it very special. Read Less
Sail Date November 2017
We chose the Navigator for a change as it was visiting Boston, where we had never been, and overnighting in New York. We have completed many Transatlantics on board Independence and Queen Mary 2 as it’s a convenient way to get to and ... Read More
We chose the Navigator for a change as it was visiting Boston, where we had never been, and overnighting in New York. We have completed many Transatlantics on board Independence and Queen Mary 2 as it’s a convenient way to get to and from Florida. Boarding at Southampton was extremely quick and easy and we were very pleased with our cabin, 9500, which is an enormous family stateroom directly under the bridge so it has a fantastic view. The ship is very nice, just a shortened version of Independence, and the Royal Caribbean ships are the easiest to find your way around with the Royal Promenade in the middle and stairs/lifts at each end. It is however looking a bit ragged around the edges and dated now. There are a lot of gapping carpets in the corridors, chipped paint on the bunk beds in our cabin and the bathroom was quite marked around the shower, in the cupboards etc. It looks in need of a refresh. Everything else was clean and well maintained considering it’s age. We decided to try a 3 speciality dining experience for a change, starting with the Galley Brunch with bottomless sparkling wine; very well presented with an interesting tour of the galley. We made our next trip lunch in Chops which was very disappointing, there is no real ambience in there, not helped by the disappearance of all the fresh flowers in the last couple of years on the line. The restaurant is fairly featureless and the “gigantic “ prawn cocktail arrived with 5 average sized prawns sitting on a pile of ice. Mushroom soup was excellent as were the steaks however the only choice of vegetables was asparagus. After asking for green beans they took more than 10 minutes after the steak was served to arrive. Dessert choice was small but gigantic portions and then staff just seemed to disappear. When we informed the customer service desk that we wanted a refund for the remaining meal the manager of Chops contacted us to apologise and asked us to go back for an evening meal, which we did on the second New York night and were very impressed. The manager was extremely pleasant and helpful and a credit to the company.It was completely different, very good service and all the food up to standard. We then went to Giovannis Italian restaurant for lunch which was faultless, great service and an extensive tasty menu almost the same during the day as at night. These speciality restaurants need to be kept special to justify charging upwards of $25 per head, the meal and service should be even better than the dining room and smart casual dress code observed, also not great to see Pinnacle passengers wandering around with bowls of food from the Windjammer in there! Entertainment and activities were plentiful as always, the daily progressive trivia was disappointing compared to the others we have done in the past, squashed into the Cosmopolitan bar and more like an ordinary trivia. Joff and indeed Jamie on Independence have raised it to cult status with 60 plus teams on all our other crossings. Dining room was excellent in the evenings, slow and disorganised at breakfast and lunch often the same on previous trips. Overall the cruise was very enjoyable but very marred when it came to the immigration process in Boston and disembarkation. We had lots of letters to the stateroom detailing how we were to queue at Boston, including pictures of all the muster stations on cabin cards and allotted times. This letter told us to queue at 6.30am, first in line, two evenings before. The next night another lettter moved it to 6am then the night before it was announced as 6.30 again...I had also booked an early shore excursion having experienced people stuck onboard till 3pm the year before in St Thomas. We went to queue at the correct time of 6.15 to find we joined it at the Star Lounge, the entire length of the ship, when it should only have been people from our muster station there. No one in authority was there to police the line or offer any advice until the Cruise Director told people to go to breakfast more than an hour after we had been standing there. We stood for two hours. There was a system in place and no one bothered to implement it. Total chaos and most of our subsequent walking tour left early as we simply didn’t want to walk or stand any longer. The same thing happens every year and it is not simply immigration’s fault, Royal Caribbean need to organise things from the start and stick to a plan. I ate breakfast in the queue, many people had none. Our early disembarkation (at Port Canaveral for Orlando) was even more of a fiasco. Having paid upfront to get off a day early (yes, really) I spent the next few weeks attempting to confirm that we could stay on the ship most of our last day then pick up our hire car at 3pm when I had booked it. The main desk could only say we would probably get a letter, then a meeting was arranged, bizarrely involving a lot of senior crew and sparkling wine which descended into chaos when we were informed everyone would have to carry off their own luggage. This didn’t bother us but some people had 6+ bags for several months! We were then told that we could stay on board until 3. This changed again the next day when we got back to our cabin at 5pm to a letter saying we must be off by 9am the following morning. To cut an extremely long story short, after arguing with crew about them paying any extra charge for our car hire as we would be so early, let alone missing the whole day onboard, we were escorted off last. If I had been told from the outset that problems can occur with customs and immigration due to early disembarkation I would have planned to get off first thing and booked a car accordingly. I had no information whatsoever from the company and also met many passengers who were getting off early and had not informed or paid RCI in advance. Boston was lovely but spoilt by the disorganisation, New York was fantastic and mooring at Hells Kitchen meant just a 20 minute walk to Times Square enabling a trip to see Chicago the first night. I would make the trip again but not necessarily on Royal Caribbean due to their attitude to giving the relevant information needed for going ashore. We have only learnt through bad experience how to organise ourselves and it spoils the overall cruise. 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Sail Date November 2017
This was a cruise from southhampton to USA. The embarkation was poor at southamption as to waiting times which was due to the way the queues are organised. The arrival at Boston took a minimum standing time of ... Read More
This was a cruise from southhampton to USA. The embarkation was poor at southamption as to waiting times which was due to the way the queues are organised. The arrival at Boston took a minimum standing time of two hours to get off ship with queues stretching more than double the length of the ship to go through US customs; customs were quick; therefore the delays are down to RC. Similar delays were also on final embarkation of the ship. Again this was down to RC and not as claimed by RC due to port and customs. There is plenty of senior staff going around the ship checking on front of house staff and service. Front of house staff and their service was generally very good and the amount of senior staff are not required as standing around on phones/discussions do not assist the front of house staff or the service. More front of house staff and less senior staff would improve the passenger experience. i.e. there was a problem at the promanade cafe which saw 4 senior staff on phones and in discusions with each other. The addition of two front of house staff to serve the customers, then the kitchen could not keep up with the customers queues better if the seniors had actually joined the front line staff and back room to improve the service. Similarly the windjammer, certain dishes were not available for 15 minutes and front line staff having to complain on behalf of passengers. What dishes there were available e.g, sausages you could not get a knife through the middle and the ends were worse, this cannot be edible. At this time there was 3 senior staff checking the service in the windjammer. Possibly checking the product that was being served and assisting with service would have improved the customers experience. Read Less
Sail Date November 2017
Have been on a few other different cruise lines. This was our first on Royal Caribbean. Our cabin steward was brilliant. He informed me that they, and a few other, direct customer facing employees are not paid at all by the cruise line. ... Read More
Have been on a few other different cruise lines. This was our first on Royal Caribbean. Our cabin steward was brilliant. He informed me that they, and a few other, direct customer facing employees are not paid at all by the cruise line. They rely on tips for their "wages". Ours was definitely worth his tips. Embarkation was very smooth - don't listen to those that say it wasn't. We bought a package and only ate in the speciality restaurants.Whilst the food was generally of a high standard it wasn't really to my taste. I preferred the food in the Windjammer Cafe. As others have mentioned I did find the lack of toiletries and tissues surprising. That is the first cruise line I have encountered a lack of those things. Contrary to what others are saying - there was plenty to do. Quizzes, lectures, dancing, shows, ice shows etc. What more do you want! To the people that complain about lack of smoking space and then complain about the cigar room "stinking!" - what planet are you on! That's what non smokers put up with all the time. Not our best cruise ever. But that's because of penny pinching by Royal Caribbean. But would I take another cruise with them - yes. Read Less
Sail Date November 2017
After several cruises with Royal Caribbean and some prior with Fred Olsen, we have been disappointed and probably will not go with RC again. Service is poor and standards are dropping, see details below: 1 Chops Grille for lunch, poor ... Read More
After several cruises with Royal Caribbean and some prior with Fred Olsen, we have been disappointed and probably will not go with RC again. Service is poor and standards are dropping, see details below: 1 Chops Grille for lunch, poor menu selection, average quality. No sides of vegetables ? 2 No room safe, asked at customer service (twice), eventually turned up after 3 days. It then stopped working on THREE ocassions, complained at Customer Service, response poor and no manager available, showed complete lack of interest. 3 Enquired about transfers from ship to hotel and transfer to airport following day arranged by Royal Caribbean, again not really interested in helping me and made a bland statement that it would be sorted on day of disembarkation. (total lack of information) 4 Main Dining Room - repetative menu with little change. 5 Disembarkation at Miami (total chaos), no help from RC staff on shore who did not have any information and even sent us to wrong bus pick up point. 6 We were intending to book another cruise on board but after several cruises with RC have now decided to try another cruise line. Read Less
Sail Date November 2017
This was our first experience of Royal Caribbean but sadly, very likely to be our last. Embarkation and disembarkation went quite quickly and smoothly but that is about it for the positives. We did not choose or cabin as it was part of a ... Read More
This was our first experience of Royal Caribbean but sadly, very likely to be our last. Embarkation and disembarkation went quite quickly and smoothly but that is about it for the positives. We did not choose or cabin as it was part of a package deal but found it to be one of the smallest inside cabins we have ever had, very cramped. It was not very clean and obviously had not been hovered in a while as various items found on floor and in draws (hairgrips, buttons etc). The lack of complimentary toiletries was appalling, not even a shower cap ! Our bedding was not changed at all and turndown service was almost non existent. The food overall was poor and lukewarm and service in the main dining room slow. We felt a general lack of enthusiasm and disinterest from most of the staff. We booked two shore excursions on board, The Kennedy Space centre experience was very good from start to finish, but the New York Hop on/Hop off bus trip was terrible with nobody about to ensure safety or transport back to the ship. Might as well have saved money and booked it on line privately. Not much going on in the way of activities for a transatlantic cruise with several days at sea and sadly the entertainment (apart from the Ice show) was very poor. If I did a transatlantic again (this was my second) it would not be with Royal Caribbean on this ship. Read Less
Sail Date November 2017
Sailing to MIami for my recently widowed friend to meet her son who lives in USA. So disappointed with the entertainment. I would like to know why we were crammed into and standing up for quizzes in the piano bar when this activity is ... Read More
Sailing to MIami for my recently widowed friend to meet her son who lives in USA. So disappointed with the entertainment. I would like to know why we were crammed into and standing up for quizzes in the piano bar when this activity is so popular, when the Star bar was empty and loads of seating. There was line dancing which was so popular it was full, but this was only offered once or twice, same with the Kareoke which was nightly at 9.45pm for 45 minutes but so popular again crammed, and poor, in house, Kareoke with not enough content why don't they afford ''Virtual DJ'' which you can purchase very cheap online. The ice show which I had seen before on another ship with fantastic costumes, was so disappointing almost hip hop in jeans and tee shirts I was disgusted having raved about it previously. The comedian on stage one night even commented ''oh someone in the audience laughed''. The only night it was great was when the Beatles tribute played but that was only once why didn't they use them somewhere else like the Star lounge as well. I could go on, but like Royal Caribbean I cant be bothered!!!!!! Read Less
Sail Date December 2016
The disembarkation in Boston for non American guests was a fiasco, eventually got off the ship at 2.30 to return by 4.30. Needed more announcemnets. lots of passengers very disappointed as they had not been to Boston before. The ship ... Read More
The disembarkation in Boston for non American guests was a fiasco, eventually got off the ship at 2.30 to return by 4.30. Needed more announcemnets. lots of passengers very disappointed as they had not been to Boston before. The ship seemed to be rather dirty, all the soft furnishings (seating in public areas) needed a good clean. The linen and towels very thin. The food in the Windjammer was boring and mundane, even breakfast cereals tasted stale and choice poor. Reminded of school dinners, not enough seating and consequently got very crowded. The staff in the MDR were really excellent, very good service from all the staff. The food was presented well but cut backs over the years is showing with not as much choice in MDR. The service and food in the speciality restaurants was good with good service. Sabor was especially good, the guacamole made at the table was excellent Staff in bars were all friendly, choice of drinks was good although with the dollar exchange a bit expensive for non Americans. Read Less
Sail Date November 2016
I was recovering from Cancer, and the cruise was a delayed 70th birthday celebration. Celebration!!!! That was the last thing this cruise was. I had believed that Royal Caribbean would be a reputable company, but it seemed that you ... Read More
I was recovering from Cancer, and the cruise was a delayed 70th birthday celebration. Celebration!!!! That was the last thing this cruise was. I had believed that Royal Caribbean would be a reputable company, but it seemed that you penny-pinched in almost every corner of the ship. The shows were abysmal. Only two of them were worthy to be called shows, these were the 'Beatles' and the Ice Dance. All the rest were the scrapings of a very poor talent pool. Docking in the US was a disaster. I was incapacitated and needed a walking frame, this was the only reason that we finally got to disembark in Boston. We were told when we booked that we would have a full day in Boston, not just 3 hours and we had docked in time to have a full day. While we were queuing, we discovered that we needed another 'green' form in addition to the ESTA. Where were these forms in the six days before we docked? It was an insult to the European passengers to have to wait while preference was given to US Citizens I have never seen this happen on any of the cruises I have enjoyed. Trying to process 2,500 people in the few hours allotted to us in Boston was ridiculous. To add insult to injury, in an apology to the passengers, the captain invited us to have a drink on him. What good was that to people who had purchased their drinks package. Cabins on Decks 2/3 were flooded and there was nowhere to put the unfortunate passengers while the cabins dried out. In New York, we were told that we would have two days in the city. We arrived at 5 pm and left at 7 pm the next day, that makes 27 hours, not 48. We had been informed that we were docking in Cape Liberty, New Jersey and had made plans for transport accordingly. It was just by accident that we discovered that we were docking in Manhattan. We had understood that we would have time to have a whistle stop tour of Miami but when we arrived, we had barely enough time to get to the airport, the only part of Miami we saw was from a cab window. In essence, this trip gave us access to just two cities, not the four as per the schedule. The public restrooms were clean, but in at least three different locations the toilets had backed up and were not working. NOT GOOD ENOUGH!!! The saving grace was the dining room staff, they had to pacify a lot of disgruntled passengers. Would I travel with Royal Caribbean again? NEVER. Read Less
Sail Date November 2016
No activities during the day, No exercise, dance or yoga classes. Only trivia, if you like trivia. RCCL trivia scheduled for 5:00 pm which interferes with guests dressing for dinner. Items in Cruise Compass so very hard to read ... Read More
No activities during the day, No exercise, dance or yoga classes. Only trivia, if you like trivia. RCCL trivia scheduled for 5:00 pm which interferes with guests dressing for dinner. Items in Cruise Compass so very hard to read because print was so very small and cruise director would not accept constructive criticism. Captain and Hotel director were only seen one time. Captain at top tier. Hotel Director at meal with an officer. Not friendly like other ships captains and hotel directors. Other officers and all staff were visible, friendly and helpful. Terrence, Loyalty ambassador did not care, did not follow through. Had to tell him numerous times that I was to get a block on this cruise and that I did not get all of my amenities. Transferred out on 2nd NY day and new loyalty ambassador seemed very nice, friendly and eager to learn to do the job correctly, listening to suggestions from guests.. No captains table. No pinnacle picture. Immigration in Boston was absolutely the worst I have ever seen. US citizens had no problems. But some foreigners did not finish the process until after 3:00 pm and could not go out into Boston to see the sights. There were no computers available to check the electronic ESTAs. And the ship did not have paper forms. What a nightmare. Lines and angry guests. Read Less
Sail Date November 2016
We chose this cruise for its dates and the stop in Boston during which I would have had the opportunity to meet for lunch there with family members living in Rhode island. We are thankful for all the perks that our diamond status ... Read More
We chose this cruise for its dates and the stop in Boston during which I would have had the opportunity to meet for lunch there with family members living in Rhode island. We are thankful for all the perks that our diamond status entitled us to. Also free use of sauna/steamroom We congratulate the restaurant staff for impeccable friendly service (table 23) and the cooks for high quality and variation of meals. Steward : helpful and eager. The shows were of lesser quality compared to other cruises we enjoyed and mostly TOO LOUD . Wines too expensive and + 18% service charge. On arrival in Boston (first U.S. port) at 8 AM American nationals were checked by immigration first. We had been ordered to come to the officers by 11,10 AM. The first two groups were called. Then :.. no more information at all. We went - unasked - to the waiting line at 2 PM and were allowed off the ship only at 3,15 PM ,still many passengers waiting behind us at 3,15 PM. All had to be back aboard at 4,30 PM. So : no disembarking in Boston possible for most non-Americans. No lunch in town with my family = very angry. Particularly since I could not warn them needing to reactivate my U.S, cellphone on land. Most probably the cruise line may not be responsible but at least you may expect some information in your cabin. AND : skip a port that cannot handle your number of passengers Read Less
Sail Date November 2016
We decided to opt for the cruise as we wanted to sail into Boston & New York. Boarding at Southampton was straightforward, the staff friendly and helpful. We chose a Junior suite on deck 9, and have no complaints about the state ... Read More
We decided to opt for the cruise as we wanted to sail into Boston & New York. Boarding at Southampton was straightforward, the staff friendly and helpful. We chose a Junior suite on deck 9, and have no complaints about the state of the room and our SRA, Roberto "Bobby" Orr was an excellent attendant. His friend Greg Taylor, although not in our section, was also very pleasant and both engaged in conversation whenever they met us. Bobby knew that we were early risers, so our room was always cleaned by the time we returned from breakfast. As we are experienced Diamond Plus members, we know the menu very well, so we did not always dine in the MDR . Our servers on deck 3, Valentin & Tatiana, were delightful people. Tatiana ( Brazil), also worked in the Windjammer in the mornings, so she often engaged with us. She had a very infectious smile, was always ready to help, and was helpful without being overbearing. The other very personable crew member was Flavio ( India ), who was our drinks server in the Star lounge when used as the Concierge lounge. He was constantly on the go, never tiring, always attentive to our table of 4, and knew our orders nightly. Alan, the Diamond Concierge on this cruise, was present at the entrance to the lounge, but with the number of people present could not engage with everyone. The suite Concierge lounge was also used, although we went only one night, as we found it too crowded, preferring the space in the Star lounge. We didn't think the selection of food in here, was a good as we have had on other ships, but we always found something to eat, if only fruit & cheese. We have yet to see the Captain, or senior officers,walking around the ship or in the Star lounge, and he didn't have a Captain's Corner, even on the crossing. His noon reports were dull at best, and unless you were a mariner, they meant little. Other Captains have introduced some humour and relevant information during their reports, some made several announcements during the day, not on here....the basic info regarding position, in degrees & minutes, sea depth, wave height, wind direction, temperature, sunrise time and sunset. All of this we could read for ourselves on the tv channel with the camera at the bow of the ship. Smoking was banned on the last two formal nights, when we went which was good. We wish it was banned completely in here, as is the case on the Independence, which is proving a great success. Our main complaint, and we know we are not alone, was when we arrived at Boston. A printed schedule was given to all passengers, which stated when we had to go to the dining room for immigration process, according to our muster station. Simple, straightforward & easy to adhere to..Wrong ! The US citizens were processed quickly, & the CD called their muster station numbers frequently. Meanwhile non US citizens had to wait. When our allotted time came, we went to deck 5. Well, the queue was the full length of the promenade and then more, as well as in the dining room. Canadians were also in the line, which seemed odd, especially when everyone was told they had to complete either green or white forms, or both. As UK visitors required an ESTA, the green form seemed pointless, but no, everyone had first to seek out the forms, then complete them. Were these required ? No. The result was that almost everyone, not on a ships excursion, had to wait for about 3 hours, or more to be processed. The ship indicated that the problem lay with the Immigration officers, as they were taking so long with each person. We were dealt within about 30 seconds, once called forward. The Officers themselves said it was a mess & didn't know why. The problem ? The ship wasn't organised and after the CD announced the first two muster station numbers, he fell silent, so it was everyone for themselves. The young, inexperienced staff members in attendance, did not know what they were doing. On complaining to Guest Services, their reaction was that they understood, but did nothing...a complete waste of time. We gave a formal complaint to Alan, Concierge, who informed us immediately, that he had forwarded it to a senior officer. That was the last we heard from anyone. We had fully expected to hear from the said officer, but can only presume he was inundated with so many complaints, he was unable to get back to everyone. To add insult to injury, every passenger, including US citizens, was given one free drink voucher...Wow, that really compensated for a missed day in Boston. On that point, some people completely lost out on seeing Boston, but we had a couple of hours, racing around the city, doing as much as possible in the time left. Unfortunately, as I cannot stand for any length of time, whilst waiting to be seen by immigration, I had to keep finding a seat, but there were not many available on the Royal promenade. The outcome was that I suffered severe back pain, so our short time in Boston was not a pleasant experience, but at least managed to see part of it. We felt sorry for most of the crew, as they had a Coastguard inspection, on top of everything else they had to do. This meant we were delayed by about 2 hours before departing. Had everyone known we were going to have an additional couple of hours in port, people could have salvaged something from the day. The Captain could have easily announced he was staying a little longer to compensate for the tardiness in clearing immigration. This has happened on other ships, when there has been a delay, for whatever reason. We felt that the majority of crew were not nearly as friendly as we have encountered on all other cruises. This could be the result of being based at Southampton for the entire summer season ! The ambience of the ship stems from the Captain & senior officers. This Captain only arrived a week before the cruise started, so he was not tired, just apparently disinterested. We felt that this ship lacked something, which we have not experienced on any other RCCL ship. We would not say we did not enjoy the cruise, because we always try to make the best of everything. The weather during the crossing was not the best, in fact some days were pretty bad, but no one can legislate for the weather ! We were fortunate that our balcony was like a sun trap, when the sun did appear, so we spent much time there, reading. New York was a good experience & were glad to have had an overnight there, meaning we could head out early on the second day and make the most of our time in the city. The berthing of the ship here was superb, being right in the heart if things, not Bayonne, well within walking distance of many of the sights. We went to Ground Zero, but took the subway, as it is far too far to walk to. This place is so moving & a must to visit,if possible. Disembarking at Miami was simple, & we got our cases immediately we got off, as they were on the carousel as we walked towards it ! Fortunately, we stayed a few days in Miami, so were not immediately taken to the airport, instead managed to get to our hotel early, checked in & enjoyed a lovely few days in comfort. We are hoping that now that the ship is based in Miami & the heat, the atmosphere on board will be better. RCCL ought to know what to expect at the first port in the US, so please, learn from this bad experience, rectify the problem, so that it is not repeated, ruining what should have been an enjoyable cruise. We know we are not the only people to complain. Several US citizens on board actually apologised for the bad management, and said that had certain crew been in their managed Company, they would be now be looking for another job !!! We had already booked another cruise on this ship, prior to boarding, so hope that our next cruise, very soon, will not be tarnished by incompetency. As stated earlier, we hope that now the ship is back in the US, the majority of crew will be more upbeat. Read Less
Sail Date November 2016
This was a first trans atlantic cruise and particularly wanted to do New York. The cruise was excellent just a few things that let it down. Firstly not enough evening entertainment on the fabulous promenade, the Boston stop should be ... Read More
This was a first trans atlantic cruise and particularly wanted to do New York. The cruise was excellent just a few things that let it down. Firstly not enough evening entertainment on the fabulous promenade, the Boston stop should be looked at as it was so disappointing we did not get of the ship until just before 2 pm and had to be back on board by 4.30pm even though they knew the ship would not sail until after 7.30 as a lot of the tours were running late. This stop should be an overnight to allow for the lengthy customs procedure that way people would get a chance to experience this beautiful city. The food although presented nicely was very bland and tasteless even in the speciality restaurants the only one I would say was a speciality was Givonnis were food was excellent. Other than that the cruise was excellent and the service was exceptional I am putting the food and entertainment problem being because it was a re-positioning cruise as on my previous RCI cruise food was excellent. The biggest disappointment was Boston not getting to see it properly and to add insult to injury to find an apology by the way of 2 free drinks vouchers when I was already fully inclusive does not smack of a personal service. So hopefully RCI will look at the Boston part of the trip and re-think it or at least advertise it as a customs stop with possibility of getting of ship for a few hours. My highlight was sailing in to New York and then finding we were docked on the bottom of 50th Street which was a 15 minute walk to Times Square RCI definitely got that one right. Read Less
Sail Date November 2016
Ports of call were of interest,but immigration was a disaster and officers totally absent. No TV working entertainment poor and irregular . The captain was boring and his information lacklustre..e.g. Told us about the whales after ... Read More
Ports of call were of interest,but immigration was a disaster and officers totally absent. No TV working entertainment poor and irregular . The captain was boring and his information lacklustre..e.g. Told us about the whales after the event. No effort to repair tv service excuse was difficult to get signal..if so ask other ships how they do it ! The crew seemed tired and were disinterested.There was no attempt to enforce dress code..so why bother having it ? Ai the first port of call..Boston the immigration officers were late and had no it equipment.there seems to have been no liaison with crew,and officers hid and were not seen.some people missed tours. The entertainment was of a poor standard.a couple of acts were passable but only had a couple of performances..the ship was transatlantic..where did they go ? I wouldn't travel on that ship again.RC are concentrating on their Stella ships and the rest Are just left to their own devices. Read Less
Sail Date November 2016
This cruise was a disappointment. We docked at Boston at 8am. This was our first stop so customs officers boarded for everybody to clear customs. An estimated time was allocated and we patiently waited for our call around 10.30. The ... Read More
This cruise was a disappointment. We docked at Boston at 8am. This was our first stop so customs officers boarded for everybody to clear customs. An estimated time was allocated and we patiently waited for our call around 10.30. The call never came. We finally got off the ship at 2.30 in the afternoon . By that time we could only take a stroll as we had to be back on board at 4.30. Some passengers did not get off until 3.30. There was no organisation of the queue for customs , it was a bun fight . Many people who had excursions missed them as the staff told them to join the very long queue. It turns out that lots of people ignored the allotted time , joined the queue and managed to have a good few hours in Boston. Most however did not. The officers were nowhere to be seen. Staff were not checking everybody in the queue had the correctly filled customs forms , they were simply stood around.even those who should have been first off the ship stood in line for 2.30 hours. US citizens had no problems with customs as they were cleared before the rest of the ship. To add to the misery at this port the ship did not sail until 6.30 as the staff were having a full lifeboat drill so we could have been given extra time in port. No thanks to the captain ! The second stop at New York was splendid with an overnight stay , plenty of time to get tickets in Times Square and see a show. The third and final stop was Port Canaveral. The information and port map from the ship was misleading and inaccurate. Nothing to do at this port from the dock we were in. Expensive shuttle to Cocoa Beach. We met lots of passengers who took this cruise to 'top up' their cruise points , their expectations were low as this is an old ship for RCI. The cruise director provided a poor schedule of entertainment. Films were shown ON DECK during cold stormy days and even through a day of fog showing how little thought went into the programme. There was very little to do on sea days which did not involve the spa . Films that were shown were old and repeated . The best food we found to be the speciality Mexican restaurant which was excellent. We bought a package of 5 speciallity dining times for $105 but a few days later the price was reduced to $15 each which made me feel rather ripped off ! Our promenade cabin was good with plenty of storage and a decent shower. We did a self-assist disembarkation to avoid the same customs lines we encountered in Boston so we do not know how the rest of the passengers fared. I am disappointed that I cannot recommend this cruise but suggest you avoid it , it's not the bargain it first seems. Read Less
Sail Date November 2016
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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