64 Southampton Royal Caribbean Navigator of the Seas Cruise Reviews

Oh, Mr Porter, what shall I do? I wanted to go to Boston and New York and they've taken me on to the Canary Isles....OK, it doesn't rhyme or fit the tune, but it sums up what happened to us on our first experience of cruising. ... Read More
Oh, Mr Porter, what shall I do? I wanted to go to Boston and New York and they've taken me on to the Canary Isles....OK, it doesn't rhyme or fit the tune, but it sums up what happened to us on our first experience of cruising. My wife and I decided two years ago to blow our savings on a cruise down the Eastern Seabord of the USA. Royal Caribbean International were advertising a 13 night cruise leaving from Southampton in early November, calling at Boston, New York, Port Canaveral and Miami - all places we had never visited, but would very much like to see. We took a deep breath and booked, then waited as the months crawled by, getting excited at the prospect of the Big Adventure ahead. Two weeks before departure, I went in to hospital and we had to miss the sailing. Insurance paid for most of the financial loss, so when an identical cruise was advertised last February, we decided to tempt fate and book up again. This time we were both fit and well as the day of departure arrived. Unfortunately, as it turned out, the ship wasn't in quite such great shape. Newspapers carried the story of a catastrophic failure of one of the stabilsers which caused hull damage and resulted in the cruise before ours being curtailed for emergency repairs. Then came the storm warnings. Late on the Friday before Monday's sailing our travel agents contacted us to say that because of adverse weather conditions in the Atlantic, the ship would not be calling into Boston, New York or Port Canaveral, but instead would spend time in Belgium and French ports before taking a southerly route to Miami. With someone else booked to move into our house the next day to dog-sit, and goodness knows how much already spent on return air-travel, overnight stays and car-hire, we felt we had no choice but to continue with the cruise, even though we had zero interest in spending time in Bruges or LeHavre. (No offence, Belgium and France, but we have visited you lots of times before.) Our disappointment was utter, and there was little excitement left when we went on board The Navigator for our first cruising experience. Things appeared to look up when, just before sailing, the Captain came on the Tannoy to say that - reponding again to weather changes - we would now be sailing direct to the Canary Isles, then crossing the Atlantic to the Bahamas for a day's water sports and sunbathing on a tropical island before going to Port Canaveral. (Back on the list). Nine happy days at sea allowed us to work up an appetite for the day of snorkling and coral reef exploration we were promised on Coco Cay, the RCI's private island paradise in the Bahamas. Crossing the Bay of Biscay was pretty choppy as the broken stabiliser was still not working, but the seas soon calmed down to a light swell. The crew were magnificent, the onboard entertainment excellent, and because so many people had cancelled at the last minute, we virtually had a waiter each. Life on board was relaxing and fun-packed, and our spirits rose. Sure, we had missed meeting our old friends in New York, and we never got to see Boston, but the sun was shining, the southern breezes were balmy, and there was that delicious day of water sports in the Bahamas to look forward to. The Day arrived, and the whole ship's complement lined up to disembark, larded in sun cream and already dressed in swimming gear. Announcement over the Tannoy: "Because of the swell, tenders are not prepared to put out from the island. We will not now be spending the day on Coco Cay but will divert to Freeport for a few hours on Grand Bahama." More dashed hopes. More cancelled excursions. But still, there was a guided tour of the Everglades at Port Canaveral to look forward to tomorrow, wasn't there? Well, no, actually, becuase later that day, after a rather uninteresting few hours on the quayside at Freeport, we had the message that all guided tours booked for the next day were off because of "immigration difficulties." So far, of the four excursions we had booked, none had or would now take place. As a last ditch effort to have some fun somewhere, we booked a shuttle ride to Magic Kingdom. Been there before, and it costs an arm and a leg, but, hey, we're on holiday. The ship docked in Port Canaveral. The shuttle bus made it to the Magic Kingdom. We had five hours in the park - just time for two rides and a ten-minute show - then back to the ship. Or so we thought. The coach broke down on the way back. We waited forty minutes in a gas station for a replacement bus, and ended up back at the ship seconds before it sailed, missing half of our last meal on board because we were so late back, and having to wear the same clothes we had worn for a sweaty day in the seething Disney park. Short of actually sinking mid-Atlantic, it is difficult to see how anything else could have gone wrong on this voyage. We have never cruised before - is our experience typical? Read Less
Sail Date November 2018
1st cruise booked as a special occasion for our 25th anniversary. Travelled with 2 children 11 and13 years. Cruise was overcrowded with queues for everything. Activities over subscribed. Staff looked exhausted and harassed and couldn’t ... Read More
1st cruise booked as a special occasion for our 25th anniversary. Travelled with 2 children 11 and13 years. Cruise was overcrowded with queues for everything. Activities over subscribed. Staff looked exhausted and harassed and couldn’t cope with numbers on board. Communal areas dirty. Food in main restaurant was hit and miss and sent food back on several occasions, but because service was so slow gave up and ate sandwiches and pizza in cafe. Buffet area was completely overwhelmed every morning, and struggled to find a table. Tried signature restaurants chops grille was excellent. Jonny rockets served stale buns after a 45 minute wait. Complained and left- still waiting for an apology from RC. The shore excursions we enquired about were sold out, so just made own arrangements and saved over 50% for better quality trips. Overall this was a very disappointing experience and I will not be booking another cruise. Read Less
Sail Date July 2018
Its a floating mall with too many people and too few hours ashore at ports of call, The North Atlantic is too cold even at the height of summer: literally too windy and/or cool (or even rainy) to enjoy being outside for a good part of the ... Read More
Its a floating mall with too many people and too few hours ashore at ports of call, The North Atlantic is too cold even at the height of summer: literally too windy and/or cool (or even rainy) to enjoy being outside for a good part of the time. Especially galling is RC letting guests reserve lounge chairs in the pool areas, when it was nice out, by leaving their towels and whatnot there as they go do other activities and don't use those loungers. 3,000 people, or whatever it is, is too many - my advice is find a smaller boat if you feel you must cruise. Itinerary: 1. We arrived in Le Havre on a Monday which meant the main museum in town (the Malreaux) was closed and those who did the Rouen tour were disappointed to find that the Joan of Arc places of interest were also closed. What kind of company books these tours when they know the main attractions are closed? Why wasn't the itinerary set up to be at sea on a Monday when most museums in Europe are closed??? 2. Lisbon: Been there before and looked forward to it but the Al Fama neighborhood the boat conveniently pulls in next to means its now swarming with 3,000 fellow tourist so there is no sense of a local feel - and the hours allowed there were few (back on the boat by 3:30PM!) 3. Vigo, Spain - a pleasant surprise; I'd go back to experience its restaurants for dinner,etc. - but not on a cruise because of course you have to be back on the boat for dinner. Would have loved to have gone to the beautiful Roda beach island at the mouth of the harbor via ferry but the boat's arrival/departure time simply wouldn't allow enough time for that, so another minus for the boat's itinerary in-spite of the cool city of Vigo. All other days were the dreaded "at sea" with the staff trained to be annoyingly cheerful and in your face ("Washie, washie!"), only slightly less annoying than the children running amok and their awful parents hoarding the loungers. Even enjoying the balcony as a refuge was a a problem as wifi there was spotty with too much steel around it apparently and wifi disconnects repeatedly. And you pay dearly for that service (around US $25/day). Never again. Read Less
Sail Date July 2018
It just keeps getting worse. I’ve been on 2 cruises before, all with Royal Caribbean and I thought they were ok but this year was bad. - Embarkation was smooth. - Breakfast was the same every morning ( sausages, bacon, scrambled ... Read More
It just keeps getting worse. I’ve been on 2 cruises before, all with Royal Caribbean and I thought they were ok but this year was bad. - Embarkation was smooth. - Breakfast was the same every morning ( sausages, bacon, scrambled eggs etc) I wish there were more healthy options. - Lunch was good, more varieties and new things every day - Dinner and service was good apart from Steak. I ate lots of steaks in different places and I know what medium rare means. These steaks were raw. Four of us ordered and they were all raw. Definitely go for medium well instead. - The stateroom attendant was friendly - The shows were not so good compared to Independence. There was a very good comedian in the first night. On the last night there was a different comedian which wasn’t that good. Some of his jokes were word by word the same as some of the first comedian which was painful to watch. - The cruise director was ok but not very involved. - The ports weren’t very good. Le Havre is too far from Paris so took an excursion to Deauville and Honfleur which were really beautiful. Portugal was ok but not as nice as France. Vigo was a waste of time - The next cruise discounts on board were terrible. Basically 40 dollars off a oceanview stateroom and 165 dollars deposit per person which was not refundable if cancelled. Overall there wasn’t anything wow but just ok. I don’t think it was worth the money. Once I got to airport I realised I forgot my brand new suit and 2 ties in the stateroom. I know it was my fault but there was 0 help with that. Once they take your money they don’t care anymore. That is definitely my last cruise with them and will start trying out other cruise lines. Read Less
Sail Date July 2018
We have been on Royal Caribbean before and have always found the ships and service to be fabulous. This cruise and this ship were neither of these things. The ship looks tired and dated and the obvious ‘cutbacks’ are the talking point ... Read More
We have been on Royal Caribbean before and have always found the ships and service to be fabulous. This cruise and this ship were neither of these things. The ship looks tired and dated and the obvious ‘cutbacks’ are the talking point of the passengers. On arrival in our stateroom,the usual toiletries have been replaced by a pump of shampoo in the shower, and a couple of slim soaps on the sink. No shower caps, no lotion, no shower gel. No pillow chocolates (although they are not missed) in the bars, no nibbles provided, and no water when going ashore (there was some availabe on a couple of ports, but it had to be paid for or pass card swiped if on drinks package) we had a ‘spacious’ balcony cabin on floor 10 which proved to be a mistake, as the decks were power washed at 1/4 to 1 in the morning and woke us up with (a few times) by a blooming loud horrible racket. The ship was fully booked and the windjammer for breakfast and lunch was not a pleasure. Queues, waiting for tables, irritable diners was the norm at both services. Our real bugbear was the ‘towels on sunbeds’ that was blatant on sea days and port days. The pool staff did absolutely nothing about this, even when they were told, and shown beds that had towels, hats glasses etc on them for hours without anyone using them. There were arguments and nastiness with many people and it made the whole relaxing aspect of the holiday a joke. Royal Caribbean have lost their mojo, and this cruise felt a bit like ‘Butlins at sea’. We won’t book with them again. Read Less
Sail Date July 2018
I have just returned from a 12 night Northern Europe cruise with my partner and was rather disappointed by the whole experience. The Navigator of the Seas was a very dated and poorly designed ship, and overall the cruise offered little ... Read More
I have just returned from a 12 night Northern Europe cruise with my partner and was rather disappointed by the whole experience. The Navigator of the Seas was a very dated and poorly designed ship, and overall the cruise offered little value for money. Cabin We booked an outside cabin (standard with a window). We weren’t expecting to be in the lap of luxury but in all honesty we felt like we were staying in an old caravan. Faded carpets, and worn, poor quality furniture meant that we wanted to spend as little time as possible there. The cabin itself was tidy but unclean – despite the fact our stateroom attendant turned down the bed every day. We had to ask on three separate occasions for stained bedsheets and pillow cases to be replaced. There was dirt in the drawers and thick layers of dust in many places. Not great. Satellite reception on the TV was also poor (shows would regularly freeze or cut out half way through, though I’m not sure if this is common to all ships). Dining A mixed bag. The food itself was decent but not spectacular. The Sapphire Dining Lounge, which is the main a la carte restaurant included in the cost of the cruise, was very pleasant, and had a hint of luxury with a nice winding staircase and chandeliers. The menu each night had a good variety of choice and our waiters were friendly and attentive – couldn’t fault them. However, we still experienced a number of issues. The dining room and bars ran out of a huge number of drinks very early on – we ended up on our fourth or fifth choice of wines about halfway through the cruise and number of cocktails were unavailable owing to a lack of mixers such as ginger beer. We reported this to both the dining room manager and beverages manager, and were assured that extras supplies would be taken on board at the next port and the menus updated accordingly - this didn't happen and communication between the dining room and beverages team was poor. Royal Caribbean knew exactly how many people were on board and what the demand would have been given they have run this route for some time, so this was inexcusable. I also did not understand the dress code for dinner. Royal Caribbean requests that gentlemen wear collared shirts and trousers, yet there were people walking around in football shirts and shorts and no-one challenged them. In and of itself this isn’t necessarily a problem, but if a company sells its experience based on certain rules and standards, then it should at least implement them. By far the most unpleasant experience of the whole trip was the main buffet restaurant, The Windjammer. A piece of advice: if you cruise on the Navigator of the Seas, avoid going here at all costs. It was like the Wild West – so overcrowded you’d be lucky to get your food back to your table without bumping into someone and spilling it all over them. And that’s if you were lucky enough to get a table. It was so busy that one particularly unpleasant individual literally took a chair from underneath me as I was about to sit down. I kid you not. We braved it on three occasions, at different times, and it made no difference. Part of the problem is that dining options are very limited. The Sapphire Dining Lounge is open most days for breakfast and dinner, but it is lunch that is the problem. It was only sporadically open for lunch between 11.00-1.00pm. Ridiculously inconvenient times. Aside from the Royal Promenade Café (open 24 hours but tiny and offering only a limited selection of snacks), the only option for lunch was therefore The Windjammer, and this meant that the whole ship piled in at the same time. Horrible. There are plenty of speciality restaurants on board but you have to pay extra for these and this therefore does not make them an option for many people. On board experience As a whole, absolutely terrible. Our cruise was not sold out but the ship felt horrendously overcrowded. If you wanted a seat in a bar you would have to shark around or loiter until one became available, but this would often take a while. The result was that we spent a significant amount of time wondering around the ship simply for somewhere to sit or to enjoy a drink. The Navigator should be a big enough ship to accommodate its passengers yet it was always an uphill struggle to find a place to relax. The reason for this is that a huge amount of space on board is taken up by a hideous ‘Royal Promenade’ – a mini shopping mall with shops selling perfume, alcohol and garish fashion watches – a huge Casino that was largely unused, and a significant number of speciality restaurants that were half empty most of the time. In short, when designing the ship, Royal Caribbean prioritised taking up space with means of travellers spending as much money as possible, rather than being concerned about their comfort or on board experience. Very disappointing. On the subject of spending money, we constantly got the hard sell from staff to pay for extra activities. It’s not particularly pleasant to be enjoying a quiet drink at a bar, only to have someone shove an ipad in your face and hassle you to dine in a speciality restaurant. Furthermore, by the end of the cruise our cabin bin was full of enough paper encouraging us to spend money to fill a library. There are a range of free activities on board but not enough to meet demand. If you wanted to do a quiz you needed to get there an hour in advance otherwise there’s no chance of getting a table. We tried a simple bean bag tournament on one sea day and it took an hour and a quarter because of the amount of people participating. A key source of frustration was that when you’re on holiday, you like to be able to do what you want, when you want. That was impossible on the Navigator. Costs Opinions on tipping may vary but to my mind, Royal Caribbean’s approach to tipping is excessive. There is an 18%(!) gratuity included in the price for ALL drinks and this cannot be removed. There is also an additional $14.50 gratuity per person, per day added to your on-board account. By the end of our cruise this amounted to over $300 – madness. It can be removed at guest services but the staff serving you will know, so expect a frosty reception if you do. We did this and opted to pay tips in cash…and when we tipped our stateroom attendant, the following day we had an envelope in our room with a list of suggested tip amounts because he felt we hadn’t tipped enough! Disgraceful. Embarkation/disembarkation The highlight of the cruise. Royal Caribbean are very slick when it comes to getting you on and off the ship hassle free. Not once when we embarked or disembarked did we have to wait a long time. The process was incredibly smooth and well-managed. Can’t fault them there. Summary The ports we visited were all great and worth seeing. The only exception was Helsinki, which didn’t have a huge amount to offer. Unfortunately, the brilliant destinations on this cruise were overshadowed by a terrible ship that was dated, overcrowded and expensive. Even the (mostly) pleasant staff and decent food couldn’t redeem it. We will not be sailing with Royal Caribbean again. Read Less
Sail Date June 2018
Chose this cruise for the itinerary and we weren't let down by this - a good selection of ports, places we wouldn't necessarily want to spend a lot of time in but wanted to visit. Boarded at Southampton and cannot fault the ... Read More
Chose this cruise for the itinerary and we weren't let down by this - a good selection of ports, places we wouldn't necessarily want to spend a lot of time in but wanted to visit. Boarded at Southampton and cannot fault the efficiency of the staff and check in process. Once on board we were very disappointed with the decor of the ship and the so called 'state room' which looked more like a very poor quality caravan. In fairness, it was clean which was due to the hard work of our cabin steward but was dated and shabby in appearance - had clearly seen better days, probably in the last Century! We dined most of the time in the Sapphire Dining Room which was probably the only spectacular part of the ship. Food was of a high standard but not outstanding, waiting staff, however, were outstanding and very friendly. We had a big problem with a number of wines not been available after the first few days and on a couple of nights our meals had arrived a long time before our wines. Another issue in this dining room is that the dress code is not upheld. I realise this was during the world cup but, even so, we do not need to see a myriad of football shirts, people chanting on their way in and others arriving in shorts and T Shirts. People,where are your trousers? We also visited the Windjammer Restaurant, a big mistake - 'hell on earth' at busy times. The staff do their best to provide good service but are completely overwhelmed by the number of people. At best, it resembles a busy motor way service station. Food here was good but if you got your food first it would be cold by the time you found somewhere to sit. This was largely due the lack of other seating areas on the ship which made people reluctant to move from tables once they had found a seat. Once you left your table to go and get another course you were in danger of losing it. Drink prices on board are very expensive, Royal Caribbean International (RCI) add an 18% service charge to ALL drinks purchased. If that's not bad enough a daily gratuity charge of $14.50 per person is automatically added to the room account. There is no evidence that this is actually distributed among staff. We chose to have this deducted from our account and tipped those staff who had provided good service to us - wake up RCI it is not up to your customers to pay staff wages, tips are in addition to this and paid only if good service is provided! Some of the entertainment was of a good standard, the exception being the Queen tribute band and RCI troupe. The resident orchestra, however, were excellent. Very difficult to participate in quizzes or even get in to the bars as, due to the lack of seating, people arrived early and stayed. It seems that a large amount of the communal areas was taken up by the speciality restaurants, casino and the hideous shopping mall which could have been in any city centre without paying hundreds of pounds for the privilege. From the moment you board RCI seem to want to sell, sell, sell whether it be a shore excursion or your next cruise or even a tour around the ship. This was our first cruise experience with RCI and frankly, not one to be repeated. This did not live up to expectations so will look elsewhere next time. Additional costs made this a very expensive and unsatisfactory experience. Read Less
Sail Date June 2018
We chose this cruise because of the amazing destinations. Traveling through the Baltic, stopping in Denmark, Norway, Estonia, Finland and finishing up in St.Petersburg in Russia. The destinations did not disappoint...but the food and ... Read More
We chose this cruise because of the amazing destinations. Traveling through the Baltic, stopping in Denmark, Norway, Estonia, Finland and finishing up in St.Petersburg in Russia. The destinations did not disappoint...but the food and entertainment were abysmal. The ice show was spectacular...but if all went downhill from there. It was similar to a 70’s holiday camp type entertainment with British themes almost every night...think Butlins....not what you’d associate with international entertainment. Quizzes about British tv programmes...one night the entire main promenade was decked with Union Jack flags and the English national anthem blasted out....then came the entertainment staff similarly decked out in Union Jack clothes singing...it’s nice to be proud of your nationality....but on a Baltic cruise to St. Petersburg amid people from ALL different nationalities it was quite odd and inappropriate. We hadn’t booked a British knees-up for a holiday....or so we thought! The first day I got a hair in my food in the main dining room...they replaced the food quickly but it was very off putting. The windjammer had chips, a new type of meat pie every day, burgers, hot dogs, curry and rice and one roast meat option every day...same all cruise. Pie and chips...again, not what we thought we had booked a cruise for. Our cabin was grubby and had a little hole in the wall through to the next door cabin. We stuffed it with tissue paper. The whole ship could do with an upgrade with regards to decor. Disappointing all in all. The destinations were beautiful but what a shame about the time-deaf entertainment choices and uncreative food offerings. On a positive note, the shore excursions in St. Petersburg were brilliant...and the staff onshore on our way to the ship were great....super helpful. Would recommend the destinations...but maybe think twice about this ship. Didn’t have ONE complaint about the Brilliance of the seas last year...but the Navigator was very different...and not in a good way. Read Less
Sail Date June 2018
There is not enough staff The bar service was very slow, Trying to get a beverage at the bar forget about it. The Windjammer, food good never enough clean tables chairs MUGS or staff like Woolworths Cafe 30yrs ago The overall ... Read More
There is not enough staff The bar service was very slow, Trying to get a beverage at the bar forget about it. The Windjammer, food good never enough clean tables chairs MUGS or staff like Woolworths Cafe 30yrs ago The overall crew did the best they could. I asked some of them if they where going ashore they told me that they would like to but they where either working or where to tired 1. Crew and servers were all superb. The problem is that they where ran off their feet 2. 4th floor restaurant was excellent; Milnas and Danielle excellent, food very good and we had a very good time in the restaurant, on 8.30 sitting 3. Cabin was kept immaculate and our steward was very helpful with anything we asked him. Was one the best part of the cruise; He was always happy and always greeted us with a smile, clean and fresh every day. 4 When Royal Caribbean supply a coach to exit port they charge 30$ us. when all other ports supplied coaches free of charge The staff works their tail off and they deserve medal, the staff tries really hard but they can only work with what they are given, and they aren’t given much. The internet, The excursions, And the price-------- what a laugh!!!!!!!!!!!!! This, but far, has got to be ONE OF MY MOST DISAPPOINTING CRUISES THAT I HAVE BEEN ON! I’m willing to admit maybe my expectations of a cruise were too high The overall experience was not up to the standards we expected did not full fill the expectations we had. I will not waste any more time writing anymore becauseI would not recommend the Royal Caribbean to anyone, and I will not use this company ever again Read Less
Sail Date May 2018
Food and Shows are getting worse over time... Don’t do this cruise if you have kids. I would spend the extra money and go Disney. The shows were dated and there were several days with comedians which were boring... Excursions were not ... Read More
Food and Shows are getting worse over time... Don’t do this cruise if you have kids. I would spend the extra money and go Disney. The shows were dated and there were several days with comedians which were boring... Excursions were not worth the price payed. Everything is very rushed as some ports have 6 hrs before you have to back on the boat and driving to the loacation takes about an hour. While on the boat, despite confirmation that my child who turned three ball on the cruise would be able to go to the Kids camp was refused admission because their was too many kids and the boat didn’t have enough staff.... they should know this and plan before the ship leaves port!! The room staff is still helpful and kind and do a good job. Overall this cruise is underwilming if you have been on cruises before. It really shows that Royal is putting a lot of energy into the new big boats and has forgotten about the small and medium size boats. Read Less
Sail Date May 2018
cabin 6298 is opposite a main cleaning storage cupboard where all the room attendants congregate. It is extremely noisy here from early in the morning and in the afternoon. I wouldn't recommend this room. The room was clean and well ... Read More
cabin 6298 is opposite a main cleaning storage cupboard where all the room attendants congregate. It is extremely noisy here from early in the morning and in the afternoon. I wouldn't recommend this room. The room was clean and well maintained. The food in the main dining room for breakfast was chaos queues out the door waiting for a seat every morning for a good 15 mins. Then table staff moaning about how many people they had served that morning. Service was not good. We gave up after 2 mornings. Main dining room evenings food was hot and good choices. Windjammer was pot luck depending on what you chose whether it was barely warm or very hot. The food was tasty though when it was hot and we never had a problem getting seated. The ports of call were good and the beaches within walking distance were lovely. I was involved in an incident in the casino while playing roulette where the ball flew out of the roulette wheel at great seed and hit me in the face. The pain was excruciating and meant i couldnt enjoy the ship activities or drinks for a few days as it also effected my neck too. Rather and be supportive Royal Caribbean made me feel like a criminal refusing access to any reports either from the ships safety officer or the casino or access to the video. At a meeting in a tiny room i was surrounded by male officers standing over me behind and to the side in front of the exit doors while a male officer sat opposite me being very blunt and intimidating. When i asked if they had ever seen the ball fly out at such speed before he said arrogantly dozens of times! So my point is why are there no signs up warning of this. It was only about 4 inches from my eye. I have played in casinos for years and never seen it happen ever. When they refused to let me see the video i asked if they could tell me if i turned me neck quickly in a reflex action to stop the ball hitting me directly in the face and thats why it caught me right on the jaw line or whether the force of the ball hitting me is what made my head jerk back. They ignored my requests for this info so now i am back i have no idea what to say to any medical people if i need further treatment. I am a loyal cruiser with RCC and a VIP in the casino. I was given no point of contact for Miami nor did any staff call my room to check on me. Beware if you have an incident as it seems you are at fault and not them. Read Less
Sail Date October 2017
We had previously cruised on the Navigator in 2016 and enjoyed it (13 Nights), despite the ship looking a little jaded in places, but the shows and the itinerary made up for the condition of the ship. However in 2017 the ship looks a ... Read More
We had previously cruised on the Navigator in 2016 and enjoyed it (13 Nights), despite the ship looking a little jaded in places, but the shows and the itinerary made up for the condition of the ship. However in 2017 the ship looks a little rougher, but the shows are identical and the staff are just not interested in being polite and happy. The itinerary had been cut by 3 port days, which meant that there was 5 days at sea and 5 days in port, on the 5 days at sea, 2 of them where crossing the Bay of Biscay, so that wasn’t great, but we knew it would be so, however we were not prepared for such a worn out mattress on our bed, which made the crossing harder, due to the mattress being uncomfortable to start with. We asked for it to be changed, only to find it had been "padded" with towels, which made the hot nights unbearable. Overall this cruise had less days, a shorter itinerary, for more money! The bar service was very slow in some areas. Could have been much better. Read Less
Sail Date October 2017
Wanted to see more of Europe so booked with Royal Carribean first and last time! Ship is tired needs a refit though on the positive side is clean. Staff work hard , long days and are always helpfull. Sadly the drinks are very ... Read More
Wanted to see more of Europe so booked with Royal Carribean first and last time! Ship is tired needs a refit though on the positive side is clean. Staff work hard , long days and are always helpfull. Sadly the drinks are very expensive $13 for a glass of wine $3.50 for a can of coke !! There are no price lists at any of the bars so unable to choose other than by looking over the bar . You can buy a drinks package for $65 a day each and can only get one drink at a time so you can't share . Gratuity automatically added of $191 per cabin to your bill unless you opt out . Entertainment was OK in the evening but poor during the day . The main bugbear was the constant hard sell by staff for everything from dinner experiences to photos. Food was good and plentiful in the cafeteria but please loose the plastic plates and dishes they are awfull. Only wanted to sell the tours at destinations so hardly any other information given as to how guests can get about . Also some guests got premier seating and bars off limit for those not paying the premium . Sorry but will not be booking again back to P&O. Read Less
Sail Date October 2017
We were looking to return to Royal Caribean for a much needed holiday. Having previously had a wonderful experience with Royal Caribean over 16 years, we were very dissapointed to join the Navagator of the Seas and find a ship so tired in ... Read More
We were looking to return to Royal Caribean for a much needed holiday. Having previously had a wonderful experience with Royal Caribean over 16 years, we were very dissapointed to join the Navagator of the Seas and find a ship so tired in many areas and in need of major investment. The presentation and quality of the food in the dining room also had a great deal of room for improvement. Our Junior suite was to have been a treat for us on what was meant to be a special vacation. The balcony glass, table and lounger were dirty with substancial bird fouling and was never cleaned during the 14 day trip until I did it myself. The suite itself had a couch which was way past it best. We expected better from the images we had seen before booking. In the bathroom you are promised an additional bath, however it is not made clear that there is no walk in shower and that the shower is over the bath, not ideal for the elderly or someone unsteady on their legs to have to climb over the side of the bath to have a shower. The overal experience was not up to the standards we expected did not fullfill the expectations we had. While other ships in the fleet might be better I certainly would not recommend or travel on The Navagator of the seas again. Read Less
Sail Date September 2017
Cruised about 20 times - 4 or five with Royal C. Check in very quick and onboard by 11.15 Cabin not cleaned properly for the 2 weeks - never hoovered ( same bits on the floor when we arrived, were still there when we left. Shower ... Read More
Cruised about 20 times - 4 or five with Royal C. Check in very quick and onboard by 11.15 Cabin not cleaned properly for the 2 weeks - never hoovered ( same bits on the floor when we arrived, were still there when we left. Shower had hairs from previous customers... Windjammer awful as not enough staff(maybe due to cuts?) so tables not cleared away quickly enough so you had to sit at dirty tables. Then they were wiped down with dirty napkins - not good enough! Food in Windjammer way down on quality. No one there now to cook you fresh toast, they just cooked it in advance and bought it out in piles so it was cold. Same with fried eggs cooked in a large number then left on plates to congeal, again not good enough. Entertainment rubbish, worse than any cruise we have sailed on. (only one's who liked it were the first time cruisers) Only 1 decent act in 2 weeks were the soul band and we had seen them before on a previous cruise LOL. All other acts were no more than UK pub act types. types. waiters were scarce in all bars properly as so many had bought drinks packages so they did not need to hurry as they already had their money. We had second sitting dining and we went out about 7.30 to see some live music before dinner. Unfortunately there was only live music on Boleros,which seated around 50.... and the ship had 3200 passengers????? Se had to either walk around the shops every night, sit in the lounge on deck 14 staring at the walls or sit in the big star lounge on deck 5 staring at the walls. Why can't these be used for live music? Entertainment when at sea? Belly flop comp? throwing bean bags? paper plane flying in the promenade??? Get real this is not 1950. Royal C is marketing themselves as a modern cruise line and this does it no good at all. Food in the main dining room again no more than average, with little flavour or taste. They tried to make up for it with huge portions. Everywhere was sell, sell, sell. They even tried to sell us speciality restaurants while we eating dinner in the main dining room! Read Less
Sail Date September 2017
we picked this cruise to see places we have not been to. the public areas are decent, but the cabins stink. the food [gluten free] is not really their best. in fact neither is their regular menu. it got so we had the waiter, asst., head ... Read More
we picked this cruise to see places we have not been to. the public areas are decent, but the cabins stink. the food [gluten free] is not really their best. in fact neither is their regular menu. it got so we had the waiter, asst., head waiter @ our table most nights taking comments to get to the kitchen [hope it will help future cruisers]. boarding, on & off are simple easy & efficient, we carry off. as stated the cabins & many public areas need a lot of help. entertainment is not too bad, had a British 'comedian' we couldn't understand nor enjoy. and never saw so many people [walk out] leave a theater.rest of the entertainment is pretty standard, musicians are good throughout. service except for our waiters, head waiter, assts. seem not too interested in the guests. ports are not well defined if you are not taking on RC excursion. and the only one we enjoyed was Honfleur [beautiful little city/town] that shouldn't be missed [see photos]. most others we didn't get what we expected, nor paid for. hop on off buses in Lisbon, Vigo & Tenerife, not worth the trouble. in fact in Tenerife, one bus a day @ noon [& of course it was too late]. GranCanaria the taxi 'took' us, asked for 3hr, 80 euro tour, which he stretched into 4hrs & then charged 100 euro & not what was on the meter. look out for Jacinto in cab #111. PontaDelgada we took a private tour to see the island w Harmony Trail [see photo]. pretty good but needs some amplification in the back seats. WOULD NOT TAKE THIS CRUISE AGAIN! Read Less
Sail Date September 2017
We chose this cruise as it was leaving from Southampton and visited some ports in the med that we hadn't been to before. Having cruised with RCI before we thought we knew what to expect in terms of food quality etc. We had an outside ... Read More
We chose this cruise as it was leaving from Southampton and visited some ports in the med that we hadn't been to before. Having cruised with RCI before we thought we knew what to expect in terms of food quality etc. We had an outside cabin on Deck 2 which was fine. Good size, very clean, comfy bed, quiet and good shower. The position of our cabin made disembarking at ports very easy without having to wait for lifts! Our cabin steward, Thomas was professional, friendly and worked really hard! The majority of the staff were really friendly and the service was great. The ship is looking a bit tired and dated and has lost some of it's 'wow' factor. The itinerary was good and we were usually able to find a sunbed later in the day when we were able to sunbathe. Entertainment around the pool was sadly lacking; not much in the way of sailaways - usually just Wimbledon on the big screen all afternoon. Windjammer was it's usual mixture of food and the quality was fair - pretty similar to when we cruised on this ship 7 years ago - although the coffee is awful! I was disappointed with the lack of low fat alternatives available. Salad gets very tedious after a while without any low fat/fat free dressings to liven it up. Apart from Balsamic and a low fat raspberry dressing there were no other offerings. I asked for low fat mayo but apparently there is none anywhere on the ship! I'm sure that many people would appreciate a low fat coleslaw or Waldorf salad. Having commented regarding this on an early comments sheet we were presented with two plates of cakes in our cabin to thank us for our comments (was that ironic, taking the mickey or what?) Actually none of the staff seemed to grasp the concept of low fat and in the end I gave up - sticking to bland undressed food for the fortnight. I think the biggest disappointment though was the quality of the food in the Sapphire restaurant; in our opinion this has significantly deteriorated and is definitely not 'fine dining.' There was not one meal that I came away from thinking it had been anything special. In fact a few people we met described it as 'adequate.' We ate in Giovanni, Chops and Izumi - all of which were excellent but of course incurred an additional charge. Entertainment was hit and miss and often incurred additional charges or tried to sell something (very tiresome). Possibly the worst Freddie Mercury tribute I've ever seen. Some of the passengers were quite offensive; fuelled by drink - but no-one seemed to do anything about this. Particularly the overspill from the Two Poets pub where on two occasions we walked past and were treated to the rude version of 'Living Next Door to Alice' I'm broad minded but personally don't appreciate hearing f*** being sung very loudly; especially when children are around. I would not use Vintages as you would be subjected to the equivalent of a Friday night in Glasgow. There were also incidences of men in Cafe Promenade not wearing a shirt while queuing for food. Food being taken all over the ship with dirty plates being left in corridors, under seats and on the stairs. The curfew of 1.00 a.m. For under 18s is a joke as there is nowhere to have a quiet drink without loads of kids (usually eating pizza or cookies) running all over th place. I could go on - but won't - I'm sure lots of people like this kind of holiday and it's taking over from Benidorm etc. If RCI are going that way - then Ok - but be transparent about it. The final thing that tooled the holiday was getting Norovirus - maybe as a result of all the people I witnessed not washing their hands after using the toilet! I appreciate that this isn't RCIs direct fault. They have offered a reduction of future cruise to make up for my time in isolation - no thanks - I will definitely not be cruising with them again. Read Less
Sail Date July 2017
The only things they don't charge you for apart from the snacks on Deck 5, is the air you breathe and getting off/on the ship ! Bottled water in cabin $5 plus each! Food, both in the Sapphire and Windjammer very ordinary. One ... Read More
The only things they don't charge you for apart from the snacks on Deck 5, is the air you breathe and getting off/on the ship ! Bottled water in cabin $5 plus each! Food, both in the Sapphire and Windjammer very ordinary. One meal I ate gave me food poisoning and I was throwing up for one day and unable to eat for another. Steward just changed the towels and made the bed. Many coach trips not suitable for disabled. The balcony door, the air conditioning and the phone all failed several times. Music in the Windjammer was awful and very loud. At the end of the trip we were delivered envelopes for Additional Tips. You can guess what I did with those. They don't tell you that you can cancel having tips deducted automatically from your account. Do it on the first few days. We found out and was able to stop them being deducted. There are sales on The Royal Parade every day. You can buy things much cheaper off the ship. Especially Estonia. Read Less
Sail Date July 2017
We previously had a wonderful cruise on Independence of the Seas and were really looking forward to this one. It's a holiday and we were determined to enjoy it...and we did. However, we could not believe how much the standards had ... Read More
We previously had a wonderful cruise on Independence of the Seas and were really looking forward to this one. It's a holiday and we were determined to enjoy it...and we did. However, we could not believe how much the standards had dropped since our last cruise right the way across the ship. Despite a fairly recent refurb, the ship looked 'tired' in terms of decorating, furniture, fixtures and fitting from stateroom to bars and public areas. The food was of a far lower quality in the Windjammer and main dining room with a poorer choice and very dull, boring everyday menu items. I want to be wowed on my cruise. The entertainment was not great. A couple of fairly good headliners but the in-house production show had a very weird choice of musical numbers at times and are not the really spectacular shows of the past. Such a shame. We had a smile and a few words from every member of staff we met on our previous cruise. Some were great on this one, but the majority were not and several were downright surly or miserable. We had 4 complaints for guest services. Not once, did anyone take ownership or even apologise for errors. When we discovered our booking for the murder mystery night was cancelled,just a few minutes before we were due to start, not a word of apology for not being told, just, it's been re-arranged for this new date, take it or leave it. On anytime dining, we were seated in several different areas and saw how wide the difference was between servers etc. Some were chatty and informed us about what was on offer and gave good description of the food, others said nothing. I was a little annoyed on the last night when I decided to have the strip steak. When it was on the way, I overheard another server on the next table offering a fillet mignon upgrade for $10. I would have done this in a heartbeat - if our server had told us! We queued everywhere for everything and it was standing room only in the pools. RC have gone too far in terms of the number of guests on board for the available facilities. As you can tell, it was more a series of smaller things that combined to make us less than satisfied but if this is now representative of RC's cruise offerings, we will not be back. Read Less
Sail Date July 2017
We were a group consisting of two families equalling 23 of us. The other family picked the cruise line. We were all disappointed. The motto of Royal Caribbean should be changed to hurry up and wait. For example the Captain makes an ... Read More
We were a group consisting of two families equalling 23 of us. The other family picked the cruise line. We were all disappointed. The motto of Royal Caribbean should be changed to hurry up and wait. For example the Captain makes an announcement that everyone needs to be on board by 530 and if you are not, "make sure to bring a camera to take wonderful pictures of the beautiful Navigator of the Seas leaving you behind". Everyone rushes to be back onetime and you are treated with a huge line to board the ship. The dinning room hours are very short for breakfast and lunch, especially on shore days. The leads to all the guests attempting to eat breakfast at the Windjammer. There are not enough tables for everyone so people are eating staring up like animals. the only other alternative is to order room service which takes an hour unless you ordered the night before and you pay the $8 for the convenience. The destinations were all great but we were rushed at every port. The average stay was 10-530, so by the time you got off the ship and to the city you only had a few hours to see the sites. Read Less
Sail Date June 2017
This was on husbands bucket list and after a serious illness wanted to go whilst he could still enjoy it. The ship was lovely and on the whole the service excellent and however the service from customer services was appalling. The shore ... Read More
This was on husbands bucket list and after a serious illness wanted to go whilst he could still enjoy it. The ship was lovely and on the whole the service excellent and however the service from customer services was appalling. The shore excursions were badly organised and in Zeebrugge the exit from the ship was absolutely appalling and utter chaos. Unlikely to book with Royal Caribbean again. We paid additional for a balcony that we were unable to use for 4 days as maintenance was taking place. Shore excursions were badly organised and for the most part a complete shambles leaving the ship. Some of the blame for this however lays with some of the guests. Leaving the ship at Zeebrugge was chaotic and a complete shambles which was quite dangerous. However the stateroom attendant and the waiting staff were excellent and nothing was too much trouble for them. Our son 15 was well catered for. Read Less
Sail Date June 2017
The ports of call were the main reason for choosing this cruise. We had previously sailed twice with Celebrity and had been very happy. We assumed, wrongly, that Royal Caribbean being part of the same group would be similar. The cabin ... Read More
The ports of call were the main reason for choosing this cruise. We had previously sailed twice with Celebrity and had been very happy. We assumed, wrongly, that Royal Caribbean being part of the same group would be similar. The cabin was ok but the bathroom was very cramped. The cabin staff were good and the bed was comfortable. The public areas were very busy with seating at a premium. Bar staff were variable with the table service in a couple of bars absolutely awful. It seems that wherever we went there were staff trying to sell something. The choice of food was not great and the main restaurant being a big let down. Again it seemed the only way you get good food is by paying extra for speciality dining at approx 25 dollars per person extra. Will go back to Celebrity and won't be repeating the Royal Caribbean experience Entertainment was very poor with the exception of the Ice show which was very good also the jazz quintet and the classical guitarist were good Read Less
Sail Date June 2017
we wanted to see st. Petersburg so we booked this cruise. the entertainment is not all great. the karaoke nights were terrible. the host did not do much so it was so dull. the ice show was the lamest of the ice shows on sea that we ... Read More
we wanted to see st. Petersburg so we booked this cruise. the entertainment is not all great. the karaoke nights were terrible. the host did not do much so it was so dull. the ice show was the lamest of the ice shows on sea that we saw. the evening production show did not have the quality to it. it felt flat. there was too much indian food. ( I eat and enjoy indian food but it seems they have lots of it). also first time no lobter on any formal nights (there were 3) the tv shows were the same for most of the 12 days. wish they show different shows. internet was the slowest! and the internet guy is so grumpy and just focused on selling and not helping out. first time we can not vpn to work- in all the cruises we have done. understaff and overworked employees. they do their jobs but you can sense they are just there to complete their tasks. not a joyful bunch. most of all our cabins have a bad smell! we had 3 cabins on different decks and all had this musty or canal smell. they were not able to do anything about it. the toilet in our cabin also has some flushing issues (delayed flush) and also the shower does not drain quick. the only nice thing is we had the best head waiter ever - Benedito Gomez. so helpful and accommodating. the only head waiter we saw that did a lot of work! I guess not going on navigator again. Read Less
Sail Date June 2017
Unfortunately the attention of the crew was not friendly. The Wig and Gavel bar, the Two poets bar and the pool bars the crew is so unfriendly and with a constant answer: "NO"....YOU CANT DO THIS, YOU CAN´T DO THAT, NO, NO, NO ... Read More
Unfortunately the attention of the crew was not friendly. The Wig and Gavel bar, the Two poets bar and the pool bars the crew is so unfriendly and with a constant answer: "NO"....YOU CANT DO THIS, YOU CAN´T DO THAT, NO, NO, NO and a smile from them is almost as asking water to stones. Well, in one time the crew of Two Poets took the luxury of scolding me for a confusion in drinks. The crew of the Promenade Cafe...well...THE MOST TERRIBLE NO FRIENDLY ATTENTION IN ALL THE CRUISE. TERRIBLE!!!. The activities are so forced by the crew: the climbing wall, the surf pool. The Windjammer restaurant (buffet) always with the same poor food and always with the same taste. The attitude of the concierge crew looks like a crew of a funeral agency. The elevators are no sufficient for the number of passengers. We ned to wait at least 5 minutes to enter one. The exception of this bad score is for the bar tender of Connoisseur; Eddie is a GREAT PERSON. Also great crew and food quality of the Sapphire and Giovanni´s restaurant. Those was exceptionals. My best greetings to Leonel Mota, to Sheriton and his attenders. I´m certainly that I´m not the best client of Royal Caribbean but, for me the mostest important is to give the best to my family. This is the first and last time for me in Royal Caribbean. The Quality of Celebrity and Disney is a very much better. Read Less
Sail Date June 2017
This was my 10th Cruise and 3rd with RC. I must say I was very disappointed how far RC have fallen. They are generally the most expensive so you'd expect everything to go well or if not, corrected PDQ. Within 30 mins of being ... Read More
This was my 10th Cruise and 3rd with RC. I must say I was very disappointed how far RC have fallen. They are generally the most expensive so you'd expect everything to go well or if not, corrected PDQ. Within 30 mins of being onboard I'd had two waiters hassling me to upgrade my drinks package and 3 trying to sell specialist dining packages. This is the sort of behaviour I'd expect from a more budget outfit. After purchasing such a package and booking an experience the overenthusiastic waiter charged us additionally for the meal. This took 3 attempt to get this credited back. When it came to organisation they proved to be incompetent. They were unable to link our party of 6 to one dining table after three separate times of asking. We gave up and ended up having to queue every day to get a table allotted. The booked excursion was a shambles. The Hermitage Museum at St Petersburg was a half day experience but ended up 45mins in the museum. RC thought this was acceptable and had to be worn down for a refund after the majority of people companied that same day. It took 4 days to get a full refund with RC dragging their heals at every opportunity. The final refund offer was made via a phone message to my cabin but as that phone was locked with a password no-one could unblock it remained unlistened to with a flashing light all night long for the rest of the 3 days of the cruise. Immigration at St Petersburg took the expected 45mins. What RC did was to gather us in a theatre at a prearranged time and keep us there for an hour and a half whilst we waited for the bus to arrive dockside. Then release you through immigration in batches. Clearly no sense. The second day we ignored RC and went through immigration straight away which took 5 mins and picked up the excursion bus within another 5 mins. The speciality dining experiences could only be booked for 2 times. 6:30 and 8:30 this is despite these restaurants being generally empty with clear availability at 7:30 our preferred time. Also be aware of the coaches they put on to shepherd you into town. At Copenhagen this would have cost USD20 but was literally a 5 min walk. They claim they docked in a different place and was no time to change the arrangements or the charge. I had to spend a significant amount of my sea day time at customer services. The people at the desk were all very courteous but were not allowed to make decisions. Their support was on the phone and they were not willing to speak to customers directly. I feel the customer service was extremely bad, RC were quick to take your money but in making it difficult to get it back in the case of poor service. It appeared to me that RC hoped people would give up so increasing their revenues. RC have great food and from the moment you step on the boat you will not be hungry.. ever. It is this that unfortunately RC hide behind to mask their other faults. If you love food then you will really enjoy the cruise but just do not hope for anything else. Do your own thing in the ports which is easily possible in most destinations. Unfortunately St Petersburg requires a Visa so we had to do an excursion which I regret. Such a waste of an opportunity to see Russia. Read Less
Sail Date June 2017
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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