623 Southampton Luxury Cruise Reviews

Expected a top of the line cruise and for the best part not dissapointed. On par with Celebrity cruises that we have done in the past. Having to dress up with a Jacket every night after 6pm got a little tiresome especially when it ... Read More
Expected a top of the line cruise and for the best part not dissapointed. On par with Celebrity cruises that we have done in the past. Having to dress up with a Jacket every night after 6pm got a little tiresome especially when it ruined a 20s Dress up night. If you love Ballroom dancing this is the cruise for you. Food is great even in the Buffet restaurant. The abundance of quality juices for free in the Lido restaurant at any time is very welcomed. Best entertainment by the ships singers and dancers that we have ever seen,quality westend type of performances. Lots of costume changes and great choreography. Entertainers on for just that cruise very high quality. Liked the guest speakers like Sir Michael Parkinson. We stayed in a Deluxe inside cabin that was set up for mobility challenged guest it was huge and a real treat to come home to . Missed the luxury of face cloth sized hand towels in the restrooms. Drinks are expensive like most cruise companies. Almost no Low sugar drink options just Diet Coke or water. Waiters to take drink orders are very rare to find. Each room attendant works on their own and services 16 cabins . Tipping individually proves to be the best way to reward the 4 persons that we dealt with each day. First cruise line we have used onboard cruise excursions. They were reasonably priced and with Gibraltar got us to the Rock very quickly and early. We had a rude French speaking bus driver in Corsica that would drive us mad singing with one hand only on the wheel . We got 50% refund following a complaint. Boarding and disembarkation very quick and easy. Read Less
Sail Date June 2018
A lovely liner but it took us nearly 7 days to find our way around. Some of the public rooms are badly placed and access is not easily found. The presentations and entertainment were excellent which helped pass the time away when ... Read More
A lovely liner but it took us nearly 7 days to find our way around. Some of the public rooms are badly placed and access is not easily found. The presentations and entertainment were excellent which helped pass the time away when crossing the Atlantic. An observation also was that the public toilets were not clearly marked and hard to find. A great experience to travel on this beautiful liner. There were plenty of board games available for passengers to enjoy and if anyone is interested in learning bridge, there are great classes available. Obviously bridge has a big following as there were intermediate classes. The tables and seating in the Kings Court, where people can dine casually, are mostly hidden from view when entering the buffet area. Instead of just walking in and seeing what tables were available, a person has to walk up and down looking in the “nooks and crannies”. We much preferred the Lido on the Elizabeth and Victoria which provided clear and open views of the dining area. Read Less
Sail Date June 2018
Ship beautiful, crew fantastic, courteous, efficient, caring. Would book again... but excursions.... Oporto went on boat / wine making tour. 3 hrs. Guide extremely poor. Got to Port Wine making business for tour and waited 30 mins in ... Read More
Ship beautiful, crew fantastic, courteous, efficient, caring. Would book again... but excursions.... Oporto went on boat / wine making tour. 3 hrs. Guide extremely poor. Got to Port Wine making business for tour and waited 30 mins in dark reception. Weren’t aware we were coming! So didn’t let us in! Boat trip was rushed and guide on mobile all time trying to find another company to do wine tour. Then she rushed group through town to coach and left elderly behind as could walk at her fast speed. Then lost tour members, and another 40 mins lost trying to find them while coach parked on roundabout. No time to see Oporto shops or wander as so disorganised! Then Carriage Tour in La Rochelle- well it was a cart! And heavy rain and everyone got soaked. No plan B by tour company. Spent 40 mins sheltering in local church waiting for coach. Very poor organisation again and yet high cost. Q.V. is wonderful ship but do your own tours by local taxi- will be cheaper and you’ll use your own time wisely. Read Less
Sail Date June 2018
Been on 7 Cunard cruises now and enjoyed them greatly with a couple of minor exceptions. This was our first on QM2 and we were excited as she is Cunard's Flagship. However, we did not feel the on board experience was up to the usual ... Read More
Been on 7 Cunard cruises now and enjoyed them greatly with a couple of minor exceptions. This was our first on QM2 and we were excited as she is Cunard's Flagship. However, we did not feel the on board experience was up to the usual Cunard standard. Good points, the cabin (12001) was lovely, seemed a little larger than same grade on the other ships. General ship interior is very nice, light and bright and clean everywhere. Ship layout is somewhat erratic, takes a while to get used to it, there are some quite long walks between venues. But then she is larger than the other two. The bad points, well, we did not like the Kings Court Buffet compared to the LIdo Buffet on QE and QV. This one is very very noisy, no sound proofing, ie carpet anywhere, horrible seating layout (straight rows with little separation - like a canteen) and the food was not up to the usual high standards we have had before. its a bunfight at best. We tried for Planetarium tickets - notice says they are available from 09:00 on first come first served. I arrived at 09:00 to find 6 other people waiting. No-one came with tickets. So one passenger called the front desk. A very curt female arrived to tell us the tickets had all gone. I asked how could that be since it was now only 09:05 and we had been there since 09:00 and some of the group before that - and no tickets had been handed out - whereupon she told me very rudely: " Well I don't know, ask your fellow passengers!" - I took exception to that and told her no - that does not answer my question as to why there are no tickets - and that I did not believe her. Clearly these had already been given to a group in advance. I returned some 20 minutes later to find another set of people eagerly waiting at the Connexions desk - and so I advised them all tickets had gone - as no-one from Cunard was anywhere to be seen to let them know. This was disgusting. At least be honest !! The staff do lack in many areas. Our cabin attendant never introduced himself on embarkation as is usual, nor did he advise us of the muster drill time, etc. In fact we only ever saw him once when he delivered a bowl of fruit. Bar staff, I ordered a diet coke, she opened a regular coke then gave me the evils when I told her I asked for a diet coke. As for the MDR - well once again Cunard assigned us a table in a dark corner by a service station - heaven knows how you get a good table - if anyone knows the secret please tell me - 7 cruises and not a decent table yet. And now we will be platinum! In general the mini-cruise itself was good and it's a great way to try out a different ship. We love it that Cunard has wrap-round promenade decks on all ships. Really like to walk around the decks both day and evening. The Cunard tour we took to Rouen was excellent, lovely town, even on a very foggy day. This was a taster of the QM2 for us as we have a 14 night one booked next year. This trip was the "decider" as to whether or not we would still go. We will. Read Less
Sail Date May 2018
The marketing for the Queens Grill makes all sorts of promises of excellence. This includes exclusive butler service that’s helpful, anticipatory, and will elevate your trip. Promotional videos show smiling butlers saying that they love ... Read More
The marketing for the Queens Grill makes all sorts of promises of excellence. This includes exclusive butler service that’s helpful, anticipatory, and will elevate your trip. Promotional videos show smiling butlers saying that they love going above and beyond for guests, and even get a kick out of being challenged with special requests. To borrow a very British expression: bullocks! To stay in the Queens Grill costs at least three to four times as much as the ship’s least expensive staterooms, and the largest Queens Grill rooms can be ten times as much and more. It’s supposed to be an ultra luxury experience inside a luxury liner. Butler service and access to the Queens Grill dining room are key exclusive perks for these high costs. Don’t bother. The fantasy spun in the advertising does not mesh with reality. The butler is supposed to attend to your needs, and even unpack your bags, so you can immediately begin enjoying your trip. Our butler didn’t show up at all. In fact, it wasn’t until the second day of our trip, after I went to the concierge and asked why we didn’t have any stateroom attendant at all that our “butler” suddenly appeared. No one had welcomed us to our room, given us a briefing about the ship, explained the amenities of our stateroom, or provided us with needed details about dining and the so-called exclusive benefits that come with paying for staying in the Queens Grill. I’ve been on more than a dozen ships, from the top ultra luxury to the bottom of the barrel. Even on a very basic Carnival party cruise to Ensenada we had a stateroom attendant who welcomed us on board and helped us get settled into our room. So on day two of the Queens Grill on the Queen Mary 2, instead of enjoying my trip, I found myself involved in several awkward conversations with the butler and ship managers about what had gone wrong. It wasn’t enough that I alerted them. Now I had to help them dissect the problem, and then revisit the details over and over and over again. There were many elaborate, contradictory and ridiculous excuses (“the butler was shaving and showering” was my favorite) as to why we were abandoned. It was clear that had I not spoken up on day two of our trip, it’s likely that no one would have served us the entire voyage. For some reason, our luxury suite had fallen into a void that no one intended to service. Making matters worse, I got the impression that I had gotten someone in trouble for coming forward, which made me feel very uncomfortable. After a rather long 5pm debriefing on day two (yes, this drama ate up the day) with one of the ship’s managers, I told her that I really just wanted to move on and enjoy the rest of my trip and didn’t want to discuss the matter again. An hour later another manager cornered me and wanted to unpack the situation all over again. As an apology, that manager offered to treat us to dinner in a specialty restaurant on the ship. But I had to point out to her that the restaurant she offered is actually considered inferior to the one we had already paid for. She just smiled and nodded her head. So any magic of having a butler was gone, and not getting briefed when arriving came with an additional cost. We didn’t know the “rules” for dining in the Queens Grill, which promotes itself as the best dining on the seas, with exclusive extras like caviar service and the ability to make requests for special meals. But when I requested the caviar, the waiter dismissed me like I was an idiot. They only serve caviar (and a large portion of the printed menu) if requested in advance. Oh, like through our butler, if one had shown up. It’s admittedly a bit pompous to order caviar in the first place, and then a nice twist when you’re treated like an ignorant rube for actually making the request. (Later in the trip I did get the caviar service, and it was Spartan presentation with just half a teaspoon of roe, making me wonder what the fuss was all about.) So on that first night I ordered a shrimp cocktail instead, which was worse than ordinary – small size shrimp with no extra flair or effort, the kind found in a round plastic container in an Albertson’s supermarket in Boise, served over a dab of flavorless mashed avocado. I’m not sure how less creativity could have been applied to this dish. For my main course I had steak that was allegedly dry-aged for 28 days. It had zero flavor, was overcooked and then smothered with a mushroom sauce to try to hide that it was an inferior cut of meat. The creamed spinach on the side was actually sautéed. The wine we bought was a much newer vintage than the year promised on the wine menu, and when I pointed this out to the wine steward (not a sommelier) and why the different years were genuinely significant to folks in the know about wine, he just smiled and walked away. The gourmet international cheese trolley consisted of plain goat cheese, cheddar, Danish blue, and Gouda – a mix of ordinary I hadn’t seen since my last trip to a gas station convenience store. The service in the Queens Grill dining room was hectic and the staff seemed stressed and overworked. While serving us they were agitated with their eyes darting in other directions, apparently scoping out what they had to do next. Our table was next to one that had two screaming small children. None of this qualifies as one of the best dining experiences at sea. A Cheesecake Factory has better food and more attentive service. Other meals were better, but my husband put it best when he said he’d give the food in the Queens Grill a grade of B. That’s a failing grade for something that bills itself as “the best.” Honestly, we skipped some meals. On the final morning of my trip I ordered a boiled egg for breakfast. When I cracked it open, the egg was still raw inside the shell – it had not been cooked. That egg pretty much sums up Queens Grill dining. Other perks that come with the Queens Grill include exclusive access to a special lounge and deck, but in reality anyone can walk into these places. No one checks, and these areas aren’t superior to other lounges and decks. In fact, nuts served in the Grills Lounge were always soft and stale, as if they’d been left outside in the sea air for weeks. Everyone, regardless of how much they paid, has full access to the ship itself, which is beautiful and impressive. So if you’re paying for the Queens Grill, the bonus amenities are not worth three times or more the cost. And like the cheapest cruise lines, Cunard nickel and dimes for nearly everything. Even attending a yoga class will cost you an extra $12. There’s a charge for access to the steam, sauna and large whirlpool, even though that pool was out of service. None of these petty charges are waived if you pay extra to stay in the Queens Grill. Our stateroom, however, was attractive and large. Not serviced until we spoke up, but lovely. I can’t say what the rooms are like on the ship outside of the Queens Grill, but from the photos online they look pretty nice, especially considering that they cost a tiny fraction of the price we paid. Many years ago I sailed on the old QE2, and I was fortunate to be in the Queens Grill back then. Dinner was elegant, literally served with white gloves, and the service at every level was so excellent that the memory of it makes Downton Abbey’s staff look like a bunch of sloths. Those days are long gone. I can’t recommend Queen Grill now, based on the cost versus the experience actually provided. Cunard did not deliver. It felt like a fraud. Read Less
Sail Date May 2018
Friends have travelled on Cunard ships and recommended them, also sailing from Southampton fitted in with our life. Have cruised before on two P&O ships so know the routine. Firstly check in was so easy, eating lunch just after 1pm, ... Read More
Friends have travelled on Cunard ships and recommended them, also sailing from Southampton fitted in with our life. Have cruised before on two P&O ships so know the routine. Firstly check in was so easy, eating lunch just after 1pm, everything was so smooth. Cabin was on deck 4 aft, lovely and spacious and quiet (even though many people told us midships is the best) have found no difference in location! Queen Elizabeth is very Art Deco and certainly a step up in fixtures, fittings & cleanliness from P&O (but again P&O served us well on a half world cruise and I not knocking them) but obviously you pay more on Cunard and probably expect more. Certainly the food served in the dining room or found in the buffet was outstanding & they totally catered for my wife being gluten/dairy free, not a single meal was disappointing. So whilst I give 5 stars and generally loved the whole cruise, let me just briefly give what I personally didn’t rate or found irritating: 1. The shows were nowhere near as good as on P&O 2. Having to wear a jacket to dinner is unnecessary and too hot/uncomfortable 3. The chairs in the Britannia restaurant make your legs sweat profusely 4. Drinks far too expensive 5. Entertainment team dreadful (maybe the elderly clientele don’t need such), again P&O win hands down 6. Lack of British plugs in cabin (all American except one) 7. Everything in dollars so you pay more in the end when exchange rate is added So would I sail Cunard again, but other cruises and other ships, there is choices out there, you pay your money you take your choice! Read Less
Sail Date May 2018
This cruise had a good itinerary with plenty of stops in great places. My wife and I travelled in Princess Grill accommodation which was adequate ( this was our 31st cruise nearly all Cunard). We elected to avoid the Princess Grill dining ... Read More
This cruise had a good itinerary with plenty of stops in great places. My wife and I travelled in Princess Grill accommodation which was adequate ( this was our 31st cruise nearly all Cunard). We elected to avoid the Princess Grill dining room altogether and enjoyed buffet service in the Lido.. Now bearing in mind that cruising seems to be all about dining and its experience we definitely were 'off message' Efforts were made to encourage us to go to the Grills restaurant. The service we received was attentive and friendly and we had a great time doing our own thing. The shops were actually lacklustre with stuff we wouldn't normally buy, high end is great but very limiting. On this cruise the theatre was also a bit mundane although it was packed so glad that others enjoyed it night after night. we are back on the ship for 2 months next year ( 2019) so is indicative that things were good. Read Less
Sail Date May 2018
With a bit of trepidation, we boarded the QM2 in Southampton....concerned about the weather (forecast for storms), the location of our cabin in those storms (deck 12), the dress code (planned to rent a tux for DH) and the rumored ... Read More
With a bit of trepidation, we boarded the QM2 in Southampton....concerned about the weather (forecast for storms), the location of our cabin in those storms (deck 12), the dress code (planned to rent a tux for DH) and the rumored snobby-ness of crew and passengers. Our cabin (Club Balcony) was very clean, similar in size to most low end balcony cabin on Celebrity, but well laid out. The bathroom was tiny, though. Steward in our area was very friendly and paid attention to our 'style" of comings and goings. Cabin made up very quickly. The forecast storms did make the crossing bad for sunbathers for sure....decks often closed due to high wind and rain.. But for us a smooth ride with a mild rocking as the ship and huge waves passed each other. Did take meclizine to prevent any issues...but probably didn't need. Dh was unable to rent a tux...none close to his ordinary size. So he made do with his dark coat and pants, a white shirt and a black bow tie...I doubt anyone noticed. Many men were dressed in tuxes on the THREE formal nights, but many just in suits. It is actually nice to see nearly everyone dressed for dinner! Some ball gowns, some long and formal gowns..mostly cocktail dresses and the black slacks and formal top uniform. (If not your thing you are supposed to stay on deck 7..buffet, lounge and public areas....coat and tie seemed the rule there) Think like you're low end royalty and enjoy! Staff seemed busy and not able to take the time to socialize much. I would imagine those who are regulars get better service, but we had no complaints. Our waiter was very well trained and at the same time warm and friendly. Loved the set table for each meal (B-L-D) in Britannia Club...food was the same as the main dining room..although the flambes for desert may have been just in the Club. Lectures were nearly all great, shows variable but worth watching, and the music wonderful all around the ship. Did not do any classes ($35 for a watercolor kit??). But new friends seemed to enjoy. Events normally held outside had to be indoors crowding the public spaces...but weather happens. (a pool on deck 12 was covered) Cons....high cocktail prices for what you got. terrible disembarkation...little signage, no announcements in public area, staff unclear on why the delays (1.5 hours late getting off). Once off...very fast through immigration. Lots of luggage placed in wrong piles...and frantic groups searching for their bags. (amazing # of huge bags...must be using the ship to move to Florida for the summer) Read Less
Sail Date May 2018
We arrived around 11.30 and the terminal was already fairly busy. The bag drops are just outside the terminal building and split by deck number. It would have been useful if our e ticket had explained that in advance. Check in was fairly ... Read More
We arrived around 11.30 and the terminal was already fairly busy. The bag drops are just outside the terminal building and split by deck number. It would have been useful if our e ticket had explained that in advance. Check in was fairly swift with 3 desks dedicated to grills passengers with a separate seating area after check in (though not particularly luxurious utilising the same seats as the rest of the terminal). We started to go through airport style security at 12.00 which again was swift and we were on the ship in no time. There were lots of staff on hand to direct us to the lifts but no one showed us to our cabin. Our first bag was already outside our cabin (Q4) when we arrived and the second arrived very soon afterwards - very impressive. Our assistant butler arrived soon after we got there. He brought our drinks order slip for the cabin bar and was very keen to get us to fill it in without really giving us time to think about what was available. This had a larger choice than we had anticipated from reading the reviews and blogs. There was a choice of 3 scotches and Jack Daniels, other spirits and around 8 wines. We regretted taking wine bottles on board having seen the choice but we are still unclear whether the wine would be replenished as the assistant butler said we could choose 2 bottles. It’s a pity you can't select which drinks you want in the VP. I asked for the Carlberg in the mini bar to be replaced with Speckled Hen and cider which our assistant butler took a note of. He then disappeared without showing us around or explaining anything to us. He told us our butler was a lady and she would see us soon but she didn't appear in an hour so we went for lunch. As we approached the lifts we spotted our butler standing by the lifts (her name was on a card in the cabin and on her badge) so we introduced ourselves and asked her to unpack for us which she set off to do immediately. The unpacking was obviously done in a rush as very little was hung up in the wardrobe. Even my shirts were taken out of the case and stuffed in a drawer. We had to recover the situation on our return from lunch. When we returned to our cabin after lunch the beer and cider had arrived but not the scotch I ordered. I called the butler around 17.00 and she told me she would bring it after dinner which she did - 2 bottles of Glenfiddich. This was not the Glenfiddich I am used to as it was much darker with a stronger flavour but ok. The cabin itself was very clean and comfortable. Our butler wasn't the friendliest we have had and at times her manner was quite abrupt - I asked if they did warm canopes when she delivered the cold ones and she said "if you want warm ones I will bring them tomorrow". We certainly didn't get the feeling of nothing is too much trouble - quite the opposite initially at least. However the next day the hot canopes turned up and they were delicious. The cold canopes we didn't touch as they didn't appeal to us. The warm ones were nice but seemed to be beef and prawns every day with the occasional addition of spring rolls. They were sometimes delivered at 17.30 which put us off dinner at 18.30. We did warm to our butler as the week went on and we had several chats with her. The cabin was kept spotless throughout the journey. The towels provided are not soft and fluffy like a 5 star hotel but more like a bath sheet you would expect in a cheaper hotel. The bath robes likewise are not so luxurious. We were allocated a table in the queen's grill restaurant and a card was left in our room advising us of the table number. It wouldn't have been our first choice of table as it was right next to the server station with the wine buckets and the walkway but it was ok. Our waiter and his assistant were excellent. We asked him to change the milk for our coffee to semi skimmed on day 1 and at breakfast the following day he advised us that we already had it on the table. The choice and the food in the restaurant was probably as good as we have had on any ship although many of the dishes feature onions or garlic and creamy sauces. We did have a couple of disappointing meals where the meat was sub standard . Chateaubriand and veal cutlets were poor quality meat. Cooking at your table is actually in most instances a re heat of something cooked previously. We asked for sirloin steaks for dinner one lunchtime (you have to pre order some dishes or if you go off menu) as we didn't really fancy anything else on the menu (yes we were getting really picky by then) and the restaurant manager noted exactly what we wanted and it was really good and cooked exactly as we asked. I am not a fan of having to pre order my meals as I like to decide at the time what I feel like not 8 hours in advance. Coffee and tea at dinner is included. Coffee at breakfast tends to be on the cool side and not particularly good. The table in the QG restaurant is for your sole use throughout the cruise so there is never any pressure to vacate your table. The allocated table system has good and bad points - you do get used to your waiters and they know your preferences but if you don't strike up a good relationship with them or the people at the adjacent table then you are stuck with that for the cruise. Likewise if you don't like the table position you can't switch it to another. On balance I would prefer to choose my table and as we eat early we normally have a good choice. The windows in the queen's grill restaurant were dirty throughout the whole cruise spoiling the view of the fiords. The price of drinks is well covered in the reviews – I fall into the far too expensive camp - $46 for an average bottle of wine is a rip off. Pillow menu - there were 5 on the bed and that was that. No choice or change offered. The walk in wardrobe in our Q4 was a bit of a challenge as it is quite small. We had to go inside and close the door to access some of the storage. There is a lot of storage in the cabin however. If your cruise involves a time change be warned that the clock in the cabin adjusts itself at 02.00. The clock normally clicks forward every minute anyway which can be annoying if you re trying to sleep. But at a time change it clicks 60 times nonstop to alter the time!! Security staff held us outside at the gangplank on occasions to enable crew to disembark? We have never had that on other cruise lines. The Grills deck areas not policed and apart from a small sign there is nothing preventing other passengers using them as they did frequently. On day 6 our butler advised us as we returned from breakfast that the lights in our bathroom/toilet/wardrobe had failed and they had reported the fault soon after we left the room at 08.00. We discovered that 50% of the other room lights had failed also. When we returned from our trip ashore some 3 hours later they were still not working. I called the pursers office at 11.15 and they were repaired at 11.30 - why couldn't they have responded so quickly when the butler reported the fault? Afternoon tea we avoided as a sacrifice for all the other food we had. But we had to try it once so we did. We went to the Princess Grill restaurant and it was fairly chaotic from where we viewed it. English breakfast tea was the standard issue followed by sandwiches. I asked for a scone which came with something masquerading as clotted cream. The scone was probably the worst I have ever had so I couldn't eat it. We then asked for a cake but that had to come on a 3 tier stand with 4 cakes 2 scones and sandwiches. We tried the carrot cake but left that as well. My wife asked for peppermint tea but got Moroccan mint and jasmine instead with leaves all over the teapot outside and in. Lots of the leaves went straight through the strainer and finished up in the cup making the tea unpleasant to drink. We didn't try afternoon tea again! We went to the theatre two nights - one was a singer performing with the orchestra who spent a lot of time name dropping Andrew Lloyd Webber and the other was a musical type production with reasonable dancers but poor singers - we left both shows early. There was a bit of posturing for extra gratuities towards the end of the cruise but I considered the 189 dollars taken automatically was sufficient for the service we received. Our restaurant waiter even presented us with a Cunard folder inscribed with “Hope you enjoyed the excellent service”? We packed our suitcases ourselves as it was easier to sort out what we would wear on disembarkation. Our butler didn't offer to pack for us! We received our priority labels two nights out and our gathering point was deck 3 in the Britannia restaurant. When we came back from breakfast on disembarkation day before 07.00 the butler and assistant were already stripping the cabin. We told them we wanted to use the facilities and they said ok and carried on with what they were doing in the cabin. The moved all our hand luggage to suit themselves. Disembarkation was delayed for some reason but announcements were almost non existent. We sat as requested in the deck 3 upper part of the Britannia restaurant until it became so crowded hot and noisy and we gave up our seats to some seniors (more senior than us!) with walking difficulties. We set out in search of the gangway only to find that many of our fellow passengers had the same idea. The area around the gangway stairs and lifts soon became over crowded with people unable to get out of the lifts. Eventually a young lady shouted to the masses that disembarkation was commencing but there was so much noise not everyone could hear what she said. Priority disembarkation seemed to vanish and a free for all commenced. This is the worst disembarkation I have ever encountered and was more like a cross channel ferry than a 5* cruise ship. Would we sail with Cunard again? Possibly but it would have to be a QG with a good itinerary not requiring the very expensive shore excursions and at a good price including OBC. Otherwise we are back to Regent. Read Less
Sail Date May 2018
We choose this ship because we are amateur ballroom dancers who want to dance every night on a large floor. We were NOT disappointed! In addition there were 3 dance hosts, lots of lessons offered in the morning, and great bands and ... Read More
We choose this ship because we are amateur ballroom dancers who want to dance every night on a large floor. We were NOT disappointed! In addition there were 3 dance hosts, lots of lessons offered in the morning, and great bands and singers for ballroom EVERY NIGHT before and after dinner! Their shows are not as great as Royal Caribbean, but everything else -- service, food, rooms, excursions, etc -- was just wonderful! (they don't really cater to children in any big way) If you like ballroom dancing every night along with a wonderful cruise, Cunard is the place to be! Doesn't matter which ship you choose, you will luv it! They often run specials so watch for them! You won't see them on any of the discount sites though since they usually sell out on their own! (If you get motion sick, use the Queen Mary as she is not a cruise ship, but an ocean liner, and handles rough water much better than any of the cruise ships on any line) Read Less
Sail Date April 2018
Holiday of a lifetime planned for early in our retirement. Negatives - health and safety issues. 1) We question the practice of the same member of staff responsible for cleaning the cabin also being responsible for bringing ... Read More
Holiday of a lifetime planned for early in our retirement. Negatives - health and safety issues. 1) We question the practice of the same member of staff responsible for cleaning the cabin also being responsible for bringing coffee/milk new cups etc to the stateroom.i.e. the steward comes straight from cleaning the bathroom/toilet to delivering new cups/coffee/milk etc. This is not the fault of our steward who was friendly, helpful and attentive. More it is an organizational fault instigated by management and should be rectifed by them. 2) Many of the tables in King's Court are unstable. Not only does this make eating a meal somewhat unpleasant, but one table we sat at was so unstable that we spilt a cup of scalding hot coffee. Given the status and calibre of QM2 it seems unbelievable that this easy to solve problem had not been rectified by the end of the voyage despite a number of complaints from passengers. 3) The facilities at the guest laundrettes are woefully inadequate for the number of passengers -18 washing machines (when they are all working) for over 2,500 passengers. The numbers tell the story. The situation was exacerbated because the cost of having the laundry done by the ship was so high - at the cheapest it was two dollars per item. This situation bought out the worst in some passengers with angry outbursts and aggressive behaviour. Our suggestion that the cost (of having the laundry done by the ship) be brought down to alleviate the situation was rejected. Positives - 1) Stateroom was large, comfortable, well decorated and on a day to day basis worked very well. We loved the balcony which was spacious enough to sit out in comfort and afforded us some spectcular sights. 2) Ship was spectacular with a wide range of activities although we did find that many started too late in the evening for us at 9.45 p.m. Day time activities during days at sea were good - regular bridge, art lessons, craft activities etc. and some one off events including a passenger choir, line dancing and even a class where you could learn how to juggle. There were lots of famous and informative speakers giving talks and presentations. The swimming pools, games room, library, gym etc. meant there was plenty to do on board ship and most of these facilities were well run. However some of the teachers were not up to scratch - notebly the first bridge teacher we had at the start of the cruise, and the art teacher who was very knowleageable, but had a poor approach to her students and who could not actually paint very well. This opinion is based on the paintings done by her that she showed us to demonstrate techniques. 3) The staff on board ship were smart, attentive and generally efficient. Many went out of their way to help - the deck hand who climbed the ship's railing to retrieve my husbands hat, the World Voyage conceierge who was so much help when we had to go home early because of illness. Her assistance was of real value and we cannot thank her enough. The disembarkation was as effiicient, fast and as comfortable as it was possible to be given the circumstances. 4) The ship's shore excursions were varied and well organized given the very real constraints experienced in some ports, but we did find the cost of these to be high. We ended up using other cruise excursion operators and found these to be less expensive and more geared to our individual wishes. 5) Food was generally good, varied and there were a wide range of venues although some incurred additional charges.The Brittania Restaurant served lovely food - I can reccommend the ice cream!. We also took advantage of the free room service - breakfast on our balcony was particularly welcome on the days we went ashore on excursions. Overall we had a fabulous time, and were particularly impressed with the care taken by Cunard staff in difficult circumstances. Nothing was too much trouble when there was a problem,evident in the care taken of us when I was ill, which was second to none. The ship is magnificent, lots of stylish and attractive areas with the WOW factor. It attracted a lot of attention in virtually every port we visited. A trip to remember. Read Less
Sail Date January 2018
My wife and I have just returned from the first two and a half legs of a QM2 world cruise. We were both in excellent health when we boarded this vessel but are now both suffering from coughs which we caught on QM2. I started coughing on ... Read More
My wife and I have just returned from the first two and a half legs of a QM2 world cruise. We were both in excellent health when we boarded this vessel but are now both suffering from coughs which we caught on QM2. I started coughing on 6th day of a 39 day cruise and although I paid to see the ships doctor the best he could do was offer a cough medicine, In Cape Town we did manage to get antibiotics which appeared to be working , the cough nearly cleared up but after a few further days came back with a vengeance, My wife's cough started about 4 weeks into the cruise and she had to visit a doctor in Melbourne as we were worried about the long flight home. About 1800 passengers left the cruise in Cape Town, about 25% of these were coughing. Coughing on the ship quietened down for a few days and then returned. Speaking to several long term Cunard cruisers it appears they either bring antibiotics and steroids from home or alternatively buy these in Tenerife which was our second stop. The onboard shops carried a few brand medicines and “strepsils” were being sold sometimes on the tables outside the shops they were so popular Although the cough is blamed by the captain on passengers getting on in Northern Region I feel there is a bug endemic to the ship probably spread through the air conditioning system. Be as it may when a cruise of this type is booked we should be warned of the possibility of getting a cough as this is something the cruise lines themselves will never take responsibility Turning to the Cruise itself we did not realise the wind and gales that would occur which for a lot of the time people were unable to sit on the side of the ship or at the top. This meant that the only place to sit out was at the rear at which there was no shade. With regards to facilities on the ship we dined in The Britannia dining room, the food was good and the service was first class. Our cabin 4133 was again very good and the cabin steward could not have been more helpful. Reception staff, contrary to what I have read in some reviews were always courteous and extremely helpful. I also liked the way they handled our passports, Once we had cleared South African customs the passports were taken from us and returned a couple of days before we reached Freemantle when we had face to face with Australian customs officials onboard. This made our visit to Australia so much easier. Entertainment Shows were good and some of the speakers, both celebrity and enrichment were first class. My view of this cruise is obviously tainted by the continuous coughing affecting the ship, My wife and I have done in excess of 25 cruises and hopefully this will not be our last but we will be very careful in choosing length of cruise, time of year and cruise company. This cruise was to get away in January and February but from now on we will stick to Canaries Read Less
Sail Date January 2018
QM2 Southampton to Cape Town January 2018 was our 25th cruise but first on Cunard. We normally choose inclusive cruise lines such as Regent, Silversea, Crystal or Seabourn but have also cruised with Princess, Celebrity, Oceania and ... Read More
QM2 Southampton to Cape Town January 2018 was our 25th cruise but first on Cunard. We normally choose inclusive cruise lines such as Regent, Silversea, Crystal or Seabourn but have also cruised with Princess, Celebrity, Oceania and Azamara. We decided on Queen's Grill because we imagined this would be the epitome of cruise life. It wasn't. Biggest disappointment was the Queen's Grill restaurant. Not the staff, who were excellent, but the meals did not live-up to expectation. For instance breakfast and lunch menus are the same as the Britannia restaurant and dinner choices were neither extensive nor that good. Cunard should look at the choice offered all passengers by Regent. The only good part of the Grills experience was that when I pre-ordered something not on the menu it was always delicious, often cooked table-side. Of course having food cooked table-side depended where your table was located. We were fortunate enough to have space; most others did not in the narrow and rather crowded restaurant. Apparently standards have deteriorated, at least according to guests at an adjacent table. This was their 42nd - and last - Cunard cruise, they said. Bars and restaurants even ran out of some wines on the first leg of a world cruise! Very poor planning. It does seem that for suite / grill guests Cunard has been left behind. You are not made to feel special (and you've spent a lot of money to be special) at Southampton check-in or at any other time. Quite frankly suite-class on Celebrity is much better value for money than Cunard Queen's Grill as are all the inclusive lines. All this said, the ship itself is in quite good condition considering its age. However it has a strange layout with a constant need to change decks as you work your way from one end of the vessel to another. Staff were generally very pleasant and helpful though I did overhear a conversation between two crew members that suggested staff in Britannia were not happy but "It will get better after Cape Town". I wonder why it would and if it did? I understand the entertainment was quite good, but shows are not why we cruise. Some lecturers were outstanding, others passable. But quite a good selection of topics. I would say never again, but we have another cruise booked on QM2 in a year's time. It will be interesting to see if standards have fallen even further - or returned to a level one might reasonably expect with such a famous "British" cruise line. Read Less
Sail Date January 2018
just done transatlantic on Queen Elizabeth, first time on Cunard bought new suit and my wife bought new evening wear, we needn't have bothered people where dressed in all sorts, even saw one man go in to restaurant in jeans (not a ... Read More
just done transatlantic on Queen Elizabeth, first time on Cunard bought new suit and my wife bought new evening wear, we needn't have bothered people where dressed in all sorts, even saw one man go in to restaurant in jeans (not a formal night) we had afternoon tea, was poor a waiter arrived with a serving dish that only had 3 sandwich"s on it , never got offered a cake, did get a scone but when i asked for extra clothed cream he complained said no one asks for that, well i did entertainment on a night was poor, how a guy playing a vacuum machine can be top main theatre entertainment on any ship i will never know tv showed very old films most of the time would have expected better bar was soul less one gentleman said to us i didn't pay $20,000 to listen to a pub quiz every night on the plus side food was very good and so where all the staff and restaurant staff good and quick would we go again yes Read Less
Sail Date January 2018
Cabin was dowdy, old stained curtains, shower smelt of mold! The fan didn’t work so the mirror fogged up so much you couldn’t see a thing in it! Bathroom wasn’t cleaned properly! Black stain in the loo, and smelt of urine! Stain ... Read More
Cabin was dowdy, old stained curtains, shower smelt of mold! The fan didn’t work so the mirror fogged up so much you couldn’t see a thing in it! Bathroom wasn’t cleaned properly! Black stain in the loo, and smelt of urine! Stain of looked like dried on milk up the wall! They seriously need upgrading! The money Cunard have spent on upgrading has not gone into the balcony rooms, I guess it’s gone into the new luxury apartments! Cabin was not vacuumed for nine days! Had to ask for it to be done! Was not clean when we arrived! Food wasn’t great! The choice in the self service restaurant wasn’t good on some days! Shows were very good! Costumes were amazing! Commadores announcements were good, he kept us informed of the weather etc! The wine sommelier was excellent! The entry into Fort Lauderdale was long and tiring with only four immmigration officers to check in over two thousand Passengers! I felt sorry for the old and infirm of which there were many! The art classes were so busy with so many people we only went to a few then we gave up as it was to crowded! This was our tenth Qunard cruise! We won’t be doing another! Very disappointed! It is no longer a so called “luxury”experience! Read Less
Sail Date January 2018
We sailed over New Year’s Eve, out of Southampton, with family & friends. This was our first time on Cunard. Windstar, by far, remains my favorite. We stayed 2 nights pre-cruise in London, it was a good choice. The ride to ... Read More
We sailed over New Year’s Eve, out of Southampton, with family & friends. This was our first time on Cunard. Windstar, by far, remains my favorite. We stayed 2 nights pre-cruise in London, it was a good choice. The ride to Southampton was almost 2 hours. Embarkation was smooth and trouble free. The ship itself was very nice. It was a bit glamorous and was still decorated for the Christmas holiday. All public areas were very clean and the ship itself is spacious. It was larger than I expected. The cabin seemed to be of almost standard size compared to other cruises, but had a very small bathroom – 1 sink, and a tiny shower. I found the number of electrical outlets to be adequate for us. The bed was very comfortable with extra pillows (5). Closet space was tight. There were plenty of bars on board, including an English Pub and a Gin Bar. Entertainment was fairly respectable: top floor had a piano player in one lounge, and then a live band mixed with a disc jockey in the dance room next door. Occasionally there was a Harpist or a quartet in the main lobby. Also the orchestra would play once in a while in the Queens Room. There were 2 shows each night in the Main Theater. I’d give each venue and performance a 4 out of 5 rating. Something I thought was interesting – one show was called Hollywood Rocks. They performed some song & dance from Hollywood for almost an hour, then ended with 7 Abba songs (which was the best part) … but Abba has nothing to do with Hollywood. The main dining room was very nice – good menu and very good service (incredibly speedy service from my experiences with main dining, and always with a smile). The buffets were always good but especially the New Year’s Eve midnight buffet (however, I missed it, but my travelling companions went on and on about how nice it was). The New Year count down was great. We were in port in Amsterdam for the midnight count down(11pm ship time) & an impressive fireworks display, then down to the main lobby for the ships countdown(midnight ship time). Cunard did it right; providing multiple venues on board to choose from. We chose the Queens Room where the orchestra was playing. Count down, hats, noise makers, balloon drop, and glasses of Champagne were provided. The casino was lively and the dealers made it enjoyable. The casino used American dollars which surprised me. Due to poor weather our stop in Belgium was cancelled, creating a 2nd sea day. We had 2 activities pre-booked for Bruges via the internet, confirmed 3 weeks prior to the cruise. We lost both with no refund. My advice would be – Do Not pre-book anything unless it’s through the ship itself. The other 2 stops were interesting - Amsterdam & Cherbourg. However …. The ships staff seemed to be put out – especially the bar staff at the Pub. Wow, these guys were terrible. They were always grumpy with a short attitude. With the other staff it was hit or miss with how we’d be greeted and treated. Maybe it's just the British attitude, I don’t know, but I certainly didn’t like it. The daily activities were hit or miss too – people would show up, but the event might be cancelled, you just never knew. The fellow passengers on Cunard were ok, but a little stand off-ish and boring. Dare I say "non-adventurous"? We are used to warm weather cruises, to destinations like the Caribbean and Mexico; usually with Americans, and I’ll say that Americans are much more enjoyable to be with. Dressing up in the evenings was very nice, our group enjoyed that, with Tuxedos and formal gowns for New Year’s Eve. Another cruise on Cunard? I might be talked into it one day. But my next cruise will find me back on Windstar. Read Less
Sail Date December 2017
Let's see if I can make a sensible balanced up-date ? 1. Cruise Overall the cruise was very good. I loved sleeping on the sea days with my balcony door open. Looking at miles of empty sea and seeing the broken waves slide past ... Read More
Let's see if I can make a sensible balanced up-date ? 1. Cruise Overall the cruise was very good. I loved sleeping on the sea days with my balcony door open. Looking at miles of empty sea and seeing the broken waves slide past was exciting. 2. Stateroom My stateroom was excellent. Small bottle of 'shampoo' with an ice filled ice bucket was a nice touch on arrival. The facilities in the room were great. The telephone system was dreadful. I was called a couple of times and could only hear a muffled voice a long way away. 3. Bed The bed was huge but, I struggled to get the pillows right and had cramped neck muscles every morning. 4. Air Conditioner/Heater This unit was over the bed so as you experimented with the right setting you either were blown with cold or hot air, very uncomfortable. 5. Food The overall standard of the food was excellent. The Britannia restaurant every evening kept up a very high standard. If anyone on our table was not happy with any dish, alternatives were quickly arranged. The Lido buffet restaurant (breakfast and lunch) was also very good. 6. Service Overall the service on board was excellent 6.1 Stateroom My stateroom steward Ramon, was friendly and always seemed to be on duty. My stateroom was always immaculate. Even my PJs folded. 6.2 Britannia Rest. The team of two Romeo Busaco and Danijela Stamenkovic were totally professional, friendly and very helpful. An American women on our table could be very trying. The head waiter had to come and listen to her moan on several nights. On one occasion the Chef came and listened to her tell him how to cook ! 6.3 Bar Carinthia This was my regular bar before dinner every evening. It was where there I made friends with two couples. We then generally met each evening. The lady who then permanently served me knew after the first evening not only that I drank G&T but my favourite gin, Tanquery. She was extremely professional. proficient, friendly and helpful - Katarzyna Samczuk. 6.4 Entertainment Entertainment was OK. Not easy I guess to please everyone. The main dance floor had ballroom and Latin every evening. But ballroom is not my strongpoint. I did dance quite often with an Danish women from America who could dance some Boogie with me. For me the party band - Synergy - were brilliant, wild party on News Year eve in the main foyer. Every sea day Dan and Alyona, a professional dance pair from the Ukraine, gave an hours dance class. I went to each one. After the first lesson I chatted to them and asked about Boogie Woogie. Neither of them knew Boogie. When I showed her my basic steps she said it was similar to ballroom jive (it is). She then promised to dance with me to Synergy that evening. When and wherever Synergy played they would stand around in the middle of the dance floor. Obviously willing to dance but no one had the courage to ask one of them to dance. Well I was on a promise and Alyona and I strutted our stuff the first of many times whenever Synergy played. She was as a professional, brilliant and we wowed the onlookers. After that quite a few women approached me and said 'I watched you dance, you are really good' 7. Drinks The drinks were often outrageously expensive. I bought mineral water for my stateroom, reasonabley priced. I didn't need a 'soft drink' package. The wine packages were outrageously expensive. I never drank during the day. In the evening before dinner in the Carinthia Bar I would have two G&T's. At dinner I would order a bottle of wine which I could stretch to two nights. Cheap Italian wine ended up at USD 40 a bottle. My drinks bill was ca. USD 900 with moderate drinking. No cocktails no cognac etc. 8. WIFI Bloody joke, if you wanted WIFI you had three expensive options x hours, x hours etc. One of the tour buses in the Canaries even had free WiFi. As soon as you left the ship my Telekom local partner kicked in and I got all my mail. Every bar or cafe you walked past kicked my WiFi into action. 9. Excursions As I had never been to any of the destinations, apart from a quick trip to Lisbon, I had excursions booked everywhere, again not cheap. The quality of the excursions was very good all the guides were very knowledgeable. I now have a good idea of which of the Canary Islands I would go back to. Very reasonably priced packages always available from Germany. I felt much much younger than most of the other pax. It was like being in an old peoples home. I have never seen so may geriatrics wobbling around. Walking sticks, crutches. Zimmer frames, electric scooters galore. My hip surgeon would have been in heaven and salivating with scalpels in both hands. 10. Captains cocktail party, well I was never inviteed is this an honour only for frequnt cuisers ? Many evenings I sat at the Bar Carinthia and watched hords off to Captains cocktail parties: I must admit I felt very left out ! 11. Overall I feel the total cruise was too expensive. My final bill leaves little from EUR 10,000 !! Read Less
Sail Date December 2017
Because it was over Christmas and New Year and visited Madeira which is a lovely port especially at this time of year. We were disappointed that the rules regarding smoking cigarettes in the Churchill lounge were not adhered to. We ... Read More
Because it was over Christmas and New Year and visited Madeira which is a lovely port especially at this time of year. We were disappointed that the rules regarding smoking cigarettes in the Churchill lounge were not adhered to. We spoke and wrote to the Captain but still the room was filled with female smokers - totally against the so -called rules. We have never experienced this attitude in our previous cruises with Cunard. After seven days of poor service in the Britannia restaurant in the evening we went to the Buffet where the food was amazingly better, as was the service.The waiters in the Restaurant just gave their attention to the Large number of Oriental guests who spent the whole time swopping tables and constantly taking photographs. We enjoyed the relaxed atmosphere in the Carinthian lounge where the service was excellent. Would we go on Wueen elizabeth again I doubt it, Will stick to Queen Mary! Read Less
Sail Date December 2017
We chose this cruise having previously travelled with celebrity and expecting the Cunard name to be synonymous with quality. It seems that the name Cunard was acquired but most of the quality of service and cache associated with the ... Read More
We chose this cruise having previously travelled with celebrity and expecting the Cunard name to be synonymous with quality. It seems that the name Cunard was acquired but most of the quality of service and cache associated with the name was lost. The buffet food was excellent but in all honesty was the only area other than the general style of the ship, that came even close to surpassing that which was experienced on the celebrity cruise we took in the Autumn. It was extremely annoying to many guests to discover that passengers on the same decks and with identical cabins, booked within days of each other, had paid up to £3k less on a 14 day cruise. We all know that discounts are available and repeat custom is often rewarded, however discounts on the same product of almost fifty percent are an insult to full fare paying passengers. Overall extremely disappointing and we will certainly not be travelling with this company again.. Cabin TV choice was very limited with no pay peri view or movie channels. Formal dining ( second sitting) felt rushed and portions were small. Staff were often unhelpful and occasionally aloof. Cunard need up their game with services and the attitude of some staff because this was not up to our expectations.. Read Less
Sail Date December 2017
My partner had done the QM2 Transatlantic but I had never cruised before so it was all new to me and I wasn't entirely sure what to expect. We had a wonderful time on the Queen Victoria over Christmas last year, i'd thoroughly ... Read More
My partner had done the QM2 Transatlantic but I had never cruised before so it was all new to me and I wasn't entirely sure what to expect. We had a wonderful time on the Queen Victoria over Christmas last year, i'd thoroughly recommend it for anyone looking to get away over the festive period. We chose a deluxe inside on deck 1 and were very pleased with our cabin. There was plenty of hanging space, the bed was very comfy and our room attendant (I can't remember his name) was very good, our room seemed to always have been done whilst we were at breakfast. I thought not having a window would bother me, but as we spent very little time in our cabin I honestly didn't notice it. The food in Britannia was delicious; we ate in there every evening and a couple of lunch times (we found the lunches better than the dinners on some days). We also enjoyed breakfast in there each morning as buffets aren't really our thing. My partner and I are both in our 20's and were at the younger end of the scale on the ship, but this didn't bother us. There was plenty to keep us occupied and we made some great friends whilst on board. The ship was done up beautifully for Christmas, and we all received a lovely Cunard Wedgewood plate on Christmas morning, which was a nice gesture. The officers did a Carol Concert one evening which was enjoyable and there were other festive things one could get involved. My only slight negative from the whole cruise was the prices in the bar (as pointed out by many other people), meaning we didn't drink as much as we usually do when we holiday in other places. If they lowered the prices just slightly, I think the bars would be much busier in the evenings. We purchased a FCD whilst on board and have already booked again for October. This time we're going to try an Ocean View and see which we prefer moving forward. Read Less
Sail Date December 2017
The 26-night Christmas/New Year cruise on Queen Mary 2 from Southampton to New York, the Caribbean and return to Southampton revealed the on-going cost cutting, rip-off prices and declining restaurant food provided by Cunard. It failed ... Read More
The 26-night Christmas/New Year cruise on Queen Mary 2 from Southampton to New York, the Caribbean and return to Southampton revealed the on-going cost cutting, rip-off prices and declining restaurant food provided by Cunard. It failed to provide shuttle buses when berthing some distance from a town; the ship’s toilet system failed on four occasions; and the entire water supply failed on another day. I can safely comment on the decline of Cunard after many cruises on the company’s ships. The first problem was the check-in at Ocean Terminal. Cunard says my World Club Diamond membership gives me priority boarding but it is a second-class priority. On arrival I was told to sit and wait to be called even though the ‘priority’ check-in was open and was checking-in the occasional passenger. These, I was told, were ‘Grills passengers’ who had priority over my priority - even if they were first-time Cunarders with no loyalty to the brand. In the cabin I was pleased to see a bottle of water available but not pleased to see its price label. The 1.5 litre bottle was $3.95 and, in very small print, a note that 15 per cent ‘service charge’ would be added. In Sterling that comes to about £3.40. At Waitrose a 2 litre bottle of comparable water costs 47p. An ice bucket in the cabin contained the usual bottle of Pol Acker blanc-de-blanc sparkling wine. But the accompanying compliments’ slip wrongly described it as Champagne. At subsequent receptions, a flute containing what was referred to as champagne would be offered but it was merely sparkling wine. Perhaps the Commité Champagne - who control use of the Champagne name - are unaware of this misuse of the protected name. An invitation to a ‘Complimentary wine tasting event’ ended with the words “A charge of $30.50 will apply”. My Oxford dictionary refers to complimentary as ‘given free of charge’. Wine in the bars and restaurants continues to be outrageously priced - a mark-up of double or treble shore prices. Not only is the 15% ‘service charge’ added, but the voucher a passenger signs has space for a gratuity. Why should this 15% be charged at all when Cunard makes a charge of $11.50 per person per cabin per day for gratuities ? The Cunard brochure - which dwells on standards of an era long-since gone and not present-day reality - says of the Britannia restaurant “the pace is unhurried, the service impeccable and the food superb”. But it is far from that accolade. For “unhurried” read long delays of up to an hour between ordering and receiving anything on a plate; poor service due to staff cuts; and food continuing to decline in both quality and quantity. It was often unappetising and bland. Food in the Kings Court self-service was often better but repetitive. Arrival at New York on December 22 was at the Brooklyn Cruise Terminal - a collection of depressing, converted old buildings surrounded by industrial premises and far from the Christmas lights of Times Square and Fifth Avenue. Whilst the ship’s Daily Programme listed numerous places to visit in Manhattan, no shuttle bus was provided to take passengers to Manhattan and no information was given on how to get there. Berthing at the Manhattan Cruise Terminal - as QM2 and Queen Victoria did in 2015 when I was on board - would have been far more convenient. However, with a return-to-ship time of 4.30pm there was little time to do much in Manhattan, especially after the excessive time it took to get through US immigration. All passengers had to leave the ship to go through immigration including those not wishing to set foot in the US. Queuing to get through took at least an hour. Those wanting to re-board the ship had then to wait in the embarkation hall for up to two hours before being allowed back on board. A big waste of passengers’ holiday time. At Brooklyn, hundreds of passengers, including children of all ages, boarded the ship. From then until they left the ship on January 3 the vacuum-type toilets ceased to function on four separate occasions. There were no such problems on the Atlantic crossings. From the early hours of January 5 until late morning, no running water was available in the cabins and hot water was not restored until the afternoon. Not what you expect on Cunard’s flagship ! The first Caribbean stop was at Charlotte Amalie, St Thomas, US Virgin Islands. The ship’s information sheet about the town said its Main Street was “one of the best shopping streets in the Caribbean” and was 2.5 miles from the ship’s berth. No shuttle bus was provided. At Antigua the ship was to anchor away from the land and passengers taken ashore by tender. The captain decided the sea-swell was too high for safe use of the tenders so the visit was abandoned. At Bridgetown, Barbados the berth was some distance from the terminal building and buses were provided by the Port Authority - not Cunard - to take passengers from the ship to the terminal. Unfortunately, they were mini buses of about 20 seats and difficult for old and infirm passengers to board. The final Caribbean stop was at Amber Cove, Dominica. This development, on the otherwise unspoilt coast, was created by Carnival Corporation, owners of Cunard and several other cruise lines. No shuttle buses were provided to visit the nearest town, Puerto Plata, about 10kms away. A taxi to the town cost $35 for two people but there were no taxis for two people - they had to travel in an SUV with at least two other people. A passenger who had been resident in Dominica told me the fare for that distance would be about $10 anywhere else on the island. As usual, there were a number of high-priced tours from the ship, so unless passengers paid for these or a high-priced taxi they were confined to Amber Cove and the high-priced shops owned by Carnival. Not a place I would wish to visit again. On return to New York all passengers had to leave the ship again at Brooklyn and go through immigration. Those not wanting to visit the city had to wait over an hour before being allowed to re-board. Sail-away was planned for 5pm but soon after that time the captain told everyone that the oil tanker due to fill the ship’s tanks had only just arrived - no reason was given - and would take until 9pm to top-up. He then went on to say that due to a storm at sea the ship would stay overnight at its berth. The ship left about 7am next day just as the heavy snow was starting to fall on the US east coast and we sailed straight into another storm. High winds and seas for the next two days slowed progress but, in that weather, QM2 was the ship to be on. Regarding Cunard’s failure to provide shuttle buses. A large proportion of the passengers on Cunard ships are elderly, disabled or inform and rely on the shuttle buses to get them into a nearby town centre. Cunard receives many hundreds of thousands of pounds on each cruise from them and should re-instate the buses or advise such passengers, before taking their money, that there will be no transport from ship to towns. The cost to Cunard would be far less than the revenue it would lose from loss of passengers. Read Less
Sail Date December 2017
I decided to try QM2 again after sailing on a transatlantic in 2012. I had heard about the fabulous re-mastering and wanted to see if the ship had been changed. I'm afraid that I was not impressed. Obviously the accountants had the ... Read More
I decided to try QM2 again after sailing on a transatlantic in 2012. I had heard about the fabulous re-mastering and wanted to see if the ship had been changed. I'm afraid that I was not impressed. Obviously the accountants had the whip hand in deciding what to do with the ship. QM2 always had an ergonomic problem. It is the worst vessel at sea to get around; so many blind alleys, blocked off areas, exclusion zones and without doubt the worst use of space ever. What they have done is increased the spaces available to make money, though curiously they have turned a wonderful casino into little more than a slot parlour. I was amazed to see that Queens grill and Princess grill dining rooms are located n a non-descript part of the ship with wonderful views of the super-structure, providing they don't mind being stared at by lesser mortals promenading outside their dining room windows. A poor substitute for QV and QE where premium guests have the views of Olympian gods from their dining room, unobserved by lesser mortals. I was most unimpressed by the huge waste of space in and around the Queens Room and other areas of the ship. so much more could be done in these spaces with very little effort. As for the Kings Court, OMG it is like dining in a tunnel on the London Underground. It was cold outside so everyone uses it as a thoroughfare from one end of the ship to the other, a nightmare at busy times negotiating your way to a table through the throng. The service, rooms, food, entertainment were all wonderful as you would expect. I will avoids this ship like the plague, I hate the general layout and find it to be the biggest waste of space on the high seas. One last thing, don't book a cruise on this ship id you are a smoker. Cunard considers smokers as lesser mortals who must be punished for their nasty habit and will confine them to the most uncomfortable out of the way parts of the ship with plenty of wind and rain to cleanse them of their filthy habit. If you smoke you may want to find a another cruise line because the only thing Cunard will help you with is purchasing smokes, god forbid you want to light up. Maybe during the next re-fit they will find a corner of the bilge tanks for the smokers to use. Read Less
Sail Date December 2017
The bad service was from start to finish Cunard talk about pride and quality and high standards please let me tell you Cunard are fooling themselves if they think this is true twice i went on the Queen Mary 2 and 2 times they break my ... Read More
The bad service was from start to finish Cunard talk about pride and quality and high standards please let me tell you Cunard are fooling themselves if they think this is true twice i went on the Queen Mary 2 and 2 times they break my suitcase on loading a great way to start the holiday wasting time at the Pursers desk I am sure that there are many happy customers but that is when nothing goes wrong and they have a trouble free voyage what you fail to do and understand customer service begins when there is a problem this means you look listen and try and resolve the problem ASAP not quote company policy and refuse to use Comon sense and help the customer my problem lasted the whole week why ???????? my case was repaired by using black silicon and i was pushed away told dont worry we did a good job Everyday I went to see the Purser wasting my own time when I should have been on holiday this cruise was something we saved up for for 3 years this was a present for my mother who is 86 years old a present to my wife as we were married last year and did not have a honeymoon instead it cause us to argue and fight over a suitcase as we had to go every evening to talk to the purser as without the case how was I able to make our onward travel When Cunard broke the case the first time I vowed never to go back on the Queen Mary or use Cunard again but as I said my mother is 86 and wanted so much to go again as she felt comfortable on the ship as it would be familiar to her I really did not want to book but after my first cruise on the Queen Mary I was sent a e mail apologising and making a promise if I was to return that I would not be dissapointed again and Cunard would make it special well I can say that you made it special you broke another case and made my holiday hell I thought I was going on The Cunard flag ship shame it was run like a Dover ferry So let's go right back to the start as the booking experience was a total nightmare I had to make many calls from Turkey at a premium rate to sort out Mothers luggage tags and try to sort out her world club status that I must say was never sorted even after many calls and promises I know it not a lot but Mother would have loved to be able to show her Silver key card instead of the standard first time card so as you can see your booking experience is hard the way to contact was expensive and difficult and the response and again ability to sort out small problems was to hard for Cunard staff this is when I had my first doubts and realised that you don't want happy customers you just want their money as I had paid at this point and I was no longer important Also I booked online and booked a early savers rate we had been saving a long time so saving a few hundred pounds was important after a few phone calls I was told with the rate I booked I could not grantee my cabin being close together and even being able to have a double bed so with my mother being 86 we needed to be close by and as we booked together and to be then told this by the sales team was a concern and to get a cabin with separate beds really ??? So guess what I was talked into changing my booking in fear as to get what I needed so well done the sales team they took more money from me no problem that was the easy part but did I get my problems sorted or better servive no again Cunard robots did their job took the money and gave nothing This brings me to another complaint as I paid for the upgrade and got what you call a queen bed ? Which was in fact two single mattresses which to me was a joke let's look at it another way I paid for a queen bed and got two singles pushed together not what I call quiality I have had better beds in the travelodge and the premier inn So moving on to the facilities on board last time I was happy to past the time by using the gym and signing up for the free classes there was 3 one early one before lunch one and one around 4pm giving enough time to wash and prepare for my early dinner this year the last session did not give enough time as it finished about 5.30 how can you do this class and get back rest and shower and prepare fore dinner the first night I was told by dining staff I was late I was made to be uncomfortable I was rushed to order and was not able to enjoy so after two nights stopped going to the dinning room and yes I know I could have asked for second seating but mother can not eat that late So the classes where not available you also charge for more of the classes as you have removed all the free ones and the times that were good for the classes for me were swaped to talking about excerise and diet and not physical classes also two of the classes were cancelled as first day the room was being used to store bed mattresses and the last day the room was used to store the suitcases ready for departure also as Cunard call the Queen Mary luxury why is the gym a dark hole in the bottom of the ship stuck by the store were you have to dodge staff and fork lift trucks which is dangerous and a joke So as you can see so far Cunard high standards and service is where ???????????? During the time of the voyage I spoke to many staff including the Pursers front desk staff and no one seems to have any long service on board the longest serving member on the desk was just over a year a lot seemed to be new also I would look at why this is as to build up good customer service experience would be required to give good service this clearly shows their inexperience and maybe why do they not carry on and serve longer ?????????? Also I spoke with a lot of passengers that were unhappy for other reasons and they shared my view that the Pursers staff wher poor I spoke with 3 passengers that also had suitcases broken so clearly a regular problem and stil happening after 3 years and pleas I remind you I traveled many miles from Turkey to UK and New York to Heathrow I stayed in many hotels in the UK traveled on many trains and my cases where handled by many airport staff and various hotel staff and nobody broke my case not once Cunard did it twice Its is not just about my suitcase damage I wasted so much time in my 3 days in New York looking time i could be sight seeing I only stayed just 3 nights so at least one day was wasted doing this as I said I paid a lot of hard earned money to go on this cruise only to be treated like a second class person I need you to understand I paid over £4,000 and as I see it a waste of money for what service ????? So read think and let me know is Cunard interested in customers as people are you interested in making customers return ? Or are you just intrested in making as much money as possible as there are always more fools out there that will accept this and say nothing I think its all about the money you clearly have a class divide on board and your service and treatment is based on how much you have spent i recomend people avoid Cunard and choose another cruise as there are plenty out there the Queen Mary is just a name that you are paying extra for Read Less
Sail Date December 2017
As to be expected the itinerary was changed due to the weather although we did make 3 ports as planned but Rotterdam instead of Amsterdam Zeebrugge on a different day and Cherbourg. I had decided to go into a Q5 and there is no ... Read More
As to be expected the itinerary was changed due to the weather although we did make 3 ports as planned but Rotterdam instead of Amsterdam Zeebrugge on a different day and Cherbourg. I had decided to go into a Q5 and there is no mistaking the cabin is a move up from the standard cabin. The fact the bathroom has his and her sinks a shower and a bath tells you all. 4189 is an aft corner balcony so in warmer climes you could fit 30 people on it if so inclined! You get a butler and complimentary drinks, but only for use within the cabin. Otherwise this is still a pay as you go ship. The Queens Grill was a bit of a disappointment. The menu and choice is amazing but recent changes means it's not what is once was. The A La Carte menu has shrunk and the number of items that need to be ordered by lunchtime has grown. However my big gripe is how they operate the Grill. As in Britania you have an allocated table, it works for dinner but otherwise you end up, as in my case, as a one on a table for 9! Breakfast and lunch with no thought about maybe offering open sitting so not leaving solo guests, or indeed a couple stranded on a table. The other challenge is guests arriving as they wish. On more than one occasion the cast of Ben Hur poured in at 8pm the table ordered by 8.10 and food arrived 40 mins later. I raised it with the maitre d and he apologised and had my food expedited, which was nice but left the rest of the table waiting. The Grill is supposed to be the pinnicle of culinary experience at sea, it wasn't and for me there was a creeping in of this becoming a bit of a banquet experience. My other complaint is the price of being on board the bar prices and wine list are very expensive and it was obvious that a lot of passengers were voting with their feet and not purchasing. The packages are badly thought out which doesn't help. So would I go back to the Grills, no. For the price you're expected to pay they're not worth it. Yes you get a fab suite with all the trimmings but the Food experience blighted the trip and the Britania, whilst it has its issues, is on balance much better value. My overall 3star may be a tad harsh but based on expectation and £400 a day it's not a 4star experience Read Less
Sail Date December 2017
Great time met some lovely guests staff from cabin staff wait staff and pushers all very polite and freindly ports of call were great weather abit cold but Cunard can't help that , Embarkation was so fast from getting out of our ... Read More
Great time met some lovely guests staff from cabin staff wait staff and pushers all very polite and freindly ports of call were great weather abit cold but Cunard can't help that , Embarkation was so fast from getting out of our car to stepping on board 20 mins cabin was already so left all our carry owns and had a walk around public areas were all very welcoming , it was only 11.30 so we had a drink on the top deck and relaxed until lunch time which did not disappoint , the meals from then on where lovey well served and tasted great . The entertainment was fine not all to our taste but watchable ,what we do like is all the music. Around the ship just to sit and listen to as you walk through . We will go on Elizabeth again . It is our new go to favourite Read Less
Sail Date November 2017

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