1 Southampton Royal Caribbean Freedom of the Seas Cruise Reviews

We sailed on Royal Caribbean to the fjords of Norway in August 2013. We were really disappointed in the cruise after our experience on a different line. Now that I've sailed again, I know that the RCI disappointment was not just from ... Read More
We sailed on Royal Caribbean to the fjords of Norway in August 2013. We were really disappointed in the cruise after our experience on a different line. Now that I've sailed again, I know that the RCI disappointment was not just from unrealistic expectations. The itinerary through the fjords was fine. We didn't take many excursions because they were all sold out and staying in port didn't offer much. One big issue with the trip was that the ship was 'sold out' and as a result, the ship's services couldn't match the demand, such has not having enough excursion capacity. The dining rooms had set times - no 'freestyle eat when you want' services. And the food in the dining room tasted like it had been 'plated' and kept on warmers until the doors opened. That meant fast service but mediocre food. If I had been served that food in a local restaurant, I wouldn't have bothered going back. After 2-3 nights of that experience, we didn't go back but ate in the 'buffet-eria'. That food was actually better because the turnover was so high that it was hot and fresh. Unfortunately, the dining rooms didn't have enough tables to seat everyone who wanted to eat, so some times we took plates back to our cabin. For some we tried eating on the deck, but the cold wind as we crossed the North Sea made that uncomfortable. After a while we just tried to eat early or eat late and avoid the main dining hours. They did have a nice English-style pub with a huge beer selection, and we could take the beer on walk-about since we couldn't get a table most of the time. The cabin smelled like an old diaper and we kept trying to keep the sliding doors open to air it out but we weren't allowed to do that unless we were in the cabin. Toward the end of our week they shampooed it and that helped, but hanging out in the cabin was not ideal because of the smell. We spent a lot of time in the Sky Bar in the daytime, reading and enjoying the quiet atmosphere. In the evenings we spent time at the Schooner bar, between the end of dinner and the start of their piano player-entertainment. Those were good areas although when I asked for a 'bailey's and coffee' in the Sky bar I was told that they'd sell me the Baileys but I'd have to go to the buffet to get my own coffee. That was typical of the customer 'service' on board. Read Less
Sail Date August 2013
Freedom of the Seas Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 4.0
Entertainment 5.0 4.2
Public Rooms 4.0 4.5
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Shore Excursion 4.0 3.9
Enrichment 3.0 3.9
Service 4.0 4.4
Value For Money 4.0 4.0
Rates 4.0 4.1

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