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110 Southampton to Europe - Western Mediterranean Celebrity Eclipse Cruise Reviews

We did this as a back to back with the previous Norway cruise. That cruise was with our entire family of 14, so we wanted the extra suite space for entertaining, and did not want to change cabins. This cruise was only for us and was to ... Read More
We did this as a back to back with the previous Norway cruise. That cruise was with our entire family of 14, so we wanted the extra suite space for entertaining, and did not want to change cabins. This cruise was only for us and was to celebrate our 50th anniversary, so we enjoyed the extra pampering that went along with this cabin category. We had been to some of these ports previously and did not take any ship excursions. The weather in Civitiveccia ??? was awful with pouring rain and wind, so we were glad that we had no plans to visit Rome. The staff was wonderful. Everyone from our cabin steward to the cleaners around the ship were friendly and smiling. Luminae restaurant is a wonderful perk with this category. There is a completely different dinner menu that sometimes has unheard of (to us) choices. Be aware that you can ask for and order from the menu in the MDR or combine them. The majority of the passengers were British and this had an impact in two ways that I'll comment on. The outside entertainers were geared to them, naturally, so not great for US guests. At disembarkation it created a traffic nightmare. It seemed like all the Brits were being picked up by a family member or a taxi. Getting off the ship went smoothly. However, keep this in mind and give yourself extra time as you travel on. We had arranged for a car service to bring us to Heathrow. After greeting us as we left the terminal, he had to bring the car from the car park, just across the street. It took him 20 minutes! We consider Celebrity our favorite cruise line. Read Less
Sail Date September 2017
I work in social work which is stressful and booked this cruise after moving to Wales as both husband and myself needed a break after a stressful eighteen months refurbishing house and his chainsaw accident. This cruise was likely to be ... Read More
I work in social work which is stressful and booked this cruise after moving to Wales as both husband and myself needed a break after a stressful eighteen months refurbishing house and his chainsaw accident. This cruise was likely to be the last we will all share together, so we wanted something special. Having sailed with Celebrity previously we were eager to return to "Eclipse" for her trip to the Western Med in September 17. Unfortunately, it did not match my expectations. As the title of my review suggests, standards have definitely slipped since our last cruise with Celebrity in key areas, giving the impression that the company bottom line is more important than keeping its passengers happy. The cabin was clean and well-kept by the stewards as big as anything we've had before with the balcony. However, who designed the hand wash basin with that tap directly over the middle of the sink? You could not wash your face without banging your head on the tap. Not really any issues with soot from the ships funnels, other than a few minor specks. Throughout the ship very annoying, repetitive, voiceless music was heard. We were ashore for less than 16% of the total length of the Cruise, so a lot of the time is spent on deck, "sardined" on sunbeds, or learning to line dance. Security staff were quite engaging and welcoming however - even to the point of addressing passengers by name and welcoming them "home", nice touch. Tour guide on Lanzarote tour arrogant and unhelpful in reference to photo of camel ride - refused to take sterling so lost out on memento having not been advised before that this may be needed to purchase photo. Gibraltar – just Britain with heat! I would give the nightly entertainment a grade of C. The ship’s house band The Spitfires (they also went by another name which I am unable to mention on this forum) were undoubtedly the WORST set of musicians I have ever heard on any cruise ship I have sailed on. They somehow got progressively worse over the 14 days. Once a family we met had to leave poolside at 3.00pm, get off the ship and walk around Lisbon to avoid hearing them! As well as being terrible musicians, their general demeanour and appearance was appalling. The lead singer insisted on wearing a less than flattering toweling dress while singing poolside, which looked as if she just nicked a few of the many towels available poolside and wrapped herself in them. I did like one of the comedians. I think Cee Cee was his name. Although his R rated show should have been an X. I couldn't imagine taking my 18 year old daughter in there. The crockery in the Ocean View buffet is very heavy indeed. You may also be unlucky enough to get a plate that has a protruding ridge on the underside causing your plate to spin every time you try to cut your food. The dining chairs are extremely heavy and virtually impossible to position near to the table without some help from the waiters who I fear will suffer with back problems later! Choice of meals poor throughout the 14 days and root vegetables over this period were limited to carrots potatoes with beans as an addition. Chef must have left turnip, swede, parsnip, beetroot, red and green cabbage, mange tout at Southampton. We couldn't fail to notice that the clientele was different from our previous Celebrity cruises: more tattoos and football shirts. Despite the fantastic ship, it often felt like Butlins-on-the-high-seas, but at fancy prices. Dress rules were not enforced within the for-fee restaurants, particularly Murano, where we celebrated our 10th wedding anniversary. I do not expect to see a man dressed like a UK coach driver sitting in my vicinity when I have made the effort to dress appropriately. Wives please take note: if you make the effort to wear a nice dress, have your hair and nails done, ensure your partner does not look like he is dressed for a visit to a garden centre. And are football shirts really smart casual? I declined the automatic gratuities before sailing planning to do my own. It made no difference. The gratuities were added to my account anyway. A disappointing cruise, and food for thought about booking with Celebrity in the future, particularly if they can't make up their minds about the "formal" evenings: it's quite simple: black tie or not - there is no middle ground. The tag Celebrity use of "Modern Luxury" is sadly no longer the case! Read Less
Sail Date September 2017
This was our third cruise on the Eclipse though the first time we have sailed fro Southampton. We travelled with two friends. The embarkation was easy, parked the car in the nearby carpark (ABP £120.00) where the luggage was taken from ... Read More
This was our third cruise on the Eclipse though the first time we have sailed fro Southampton. We travelled with two friends. The embarkation was easy, parked the car in the nearby carpark (ABP £120.00) where the luggage was taken from us to the ship. A very short wait after the check in formalities. We boarded at 11:30am, cabin was available at 1:00 pm and the last item of luggage was delivered by 3:30 pm. Our cabin steward (IMADE) was excellent and supplied all our requirments. In the MDR we had a table for 10 (table 239), the waiter (JESUS) and his assistant(Felix) were excellent. Our Sommelier (YAN from China) was outstanding, advising us on the wine to go with our food choices and keeping our glasses topped us as required. In general the cruise staff were very good with the exeption of the staff in the Cafe El Bacio who were indifferent at times. The coffee served in the EL Bacio was not very good being weak even if you got a double shot, we had found this on our previous cruise when the coffee supplier had been changed to Lavvaaso. We found it very difficult to find a seat in any of the midship bars for pre and after dinner drinks with the Martini bar area the most crowded. Perhaps Celebrity should look at the amount of space that is given to the art sales area which in my opinion could be reduced by 75% and the cellar masters whch could also be reduced. Additional seating could then be installed with perhaps a second Martini bar which is very popular. My Wife and I did not go on any of the ships excursions ( These are in our opinion overpriced) but did our own thing in the ports. Read Less
Sail Date September 2017
This is our second trip on the Eclipse and third on Celebrity, we sailed on Reflection a few years ago. Embarkation was easy, although were told we couldn't board til 2.00pm we were onboard not long after 12 noon. We were pleased ... Read More
This is our second trip on the Eclipse and third on Celebrity, we sailed on Reflection a few years ago. Embarkation was easy, although were told we couldn't board til 2.00pm we were onboard not long after 12 noon. We were pleased with our choice of stateroom, No. 7206. We had the 'slanted' balcony on what I call the 'sticky out' bit of the ship. It was a generous sized balcony. Our steward, Joseph was from Guyana and he did a great job. My husband is a cricket fan and Joseph is a big fan and a mine of information on the sport, my husband enjoyed his chats with him and even though England beat the West Indies, Joseph took it well!! We took the speciality restaurant package as it's now changed so that you can use a restaurant more than once, unlike last year. We ate in the Tuscan Grill and Murano, food was excellent in both. The Murano had the edge in service, but not by much, the staff in both were excellent. The entertainment was disappointing, mostly single performers, singers, pianist/singers. I can't speak for the comedians as I'm hearing impaired and don't go to shows where I have to listen too hard. The only shore excursion we booked was for Obidos from Lisbon as we had been to several of the other destinations before. Unfortunately our excursion was cancelled as only 5 other passengers booked it. We weren't offered any help or advice to arrange the trip ourselves and Guest Relations staff wouldn't tell us who the other disappointed passengers were. We would have been willing to pay a bit more if they had offered to arrange a small tour for the 6 of us but no help was forthcoming. The Classic drinks package was included and the choice of wines suited us very well, we couldn't see the point of paying for the Premier package. On a personal note, as I've mentioned above I'm hearing impaired and can't watch films or any TV broadcast without captions. I had taken a portable DVD player so that I could have something to watch on sea days. I also forgot to take the lead to connect it to the TV set. The Hotel Director found a DVD player for me and had it set up. This was a godsend and it's the first time my disability has been catered for! They also offered a vibrating alarm if I needed it. Luckily my husband has normal hearing so he could tell me what the messages were, in case I needed to know! I'd just like to mention here that when we were on the Emerald Princess last year, they were showing several captioned films (and all free to view), so I hope this is something Celebrity will look at. Judging by the number of hearing aid wearers on board it will probably be welcome. I couldn't even understand the inhouse films about destinations, etc. Maybe these could be captioned? Talks were also inaccessible to me but I guess having a 'speech to text' transcriber on board would be too much to hope for!!!! We will travel with Celebrity again in the future and look forward to doing so. Read Less
Sail Date September 2017
We were just looking for a restful cruise from Southampton in September and this fitted the bill. We had done all of the ports on past cruises. Booking using their web site was a complete nightmare. Eventually had to call their office ... Read More
We were just looking for a restful cruise from Southampton in September and this fitted the bill. We had done all of the ports on past cruises. Booking using their web site was a complete nightmare. Eventually had to call their office in Surrey and get one of their agents to do everything for me. The list of things that went wrong are to numerous to mention here. The cabin on deck 7 was as good as other ships of this size and the attendant was efficient if a little withdrawn. The ship was smart and up to expectations as far as decor and facilities were concerned. We had a drinks package and onboard spend. The drinks package does not extend to the minibar in the cabin even if you drink the same drinks as those included in the bars. No explanation for this forthcoming. The agent had helped me make speciality dining reservations before sailing (this did not work online) from my onboard account. When I checked my account on cabin TV, there was no mention of the spend so I queried it. If you book before you sail it is not shown on your account but it does show on guest services system. The assistant who showed me my real account was obviously fed up of explaining this to any number of guests. I declined the automatic gratuities before sailing planning to do my own. It made no difference. The gratuities were added to my account anyway. Apparently you have to decline them onboard what ever the agent did online for me. I was presented with a 'demand' for gratuities in the form of envelopes on my bed the second last night. There was a label on the top of the envelope telling me who I should pay and how much it should be per person per day. I tore them up and made my own arrangements. The meals in the restaurant were good if a little repetitive. The speciality dining in Murano and Tuscan Grill was slightly better but not value for the additional cost. The entertainment was very variable. Jayne Curry was fantastic, one of the concert party shows was excellent as was the comedian. However, much else was average or just plain poor. The groups playing in the atrium were loud. The drumming in particular was loud and reminded me of the films showing slave galleys with drums beating out the rowing rhythm. Unfortunately, the rhythm was ramming speed. The orchestra in the theatre was good but their sound often drowned the artist (which was an occasional bonus). The best piece of entertainment was the hot glass show. Service was variable except for Jasna in the wine bar who was truly excellent. I saw at least six events where superiors were berating junior staff in front of passengers. This is abject management. In one case that highlights the real Celebrity culture a manager was berating his staff for not up selling more speciality dining to passengers. I could not view the shore excursion properly online so I did not take any offered by Celebrity. When I got onboard and saw their prices I was pleased their online system was rubbish. I knew each port so was able to do my own tours at a fraction of the cost. I have seen comments stating that Celebrity nickel and dime their passengers. I have to agree with those comments as their hands were never out of my pocket. I have done at least eleven other cruises on other lines but this is the first time I have felt uneasy with regard to their pushy sales activities onboard. We will not use Celebrity again. Read Less
Sail Date September 2017
What can I say, just outstanding. The staff were friendly and worked so hard and a special mention of our waiter and assistant waiter on table 219, Jason and Pande and Aleks the Sommelier. Didn't see much of our cabin steward but ... Read More
What can I say, just outstanding. The staff were friendly and worked so hard and a special mention of our waiter and assistant waiter on table 219, Jason and Pande and Aleks the Sommelier. Didn't see much of our cabin steward but when we did see him he was lovely and kept the room immaculate. The food was exceptional ,one comment though that I think it needs to have more variety on it as it didn't change that much, still had Filet and Chateau Briand and my husband loved the escargots. The ship was beautiful as we expected, could do with some more lifts as they were extremely busy at certain periods of the trip but that was no big deal. Eddie the entertainment director was fabulous as was our Captain "the voice from above", certainly was very visible and mixed with all the passengers which makes a change. The shows were excellent as were the individual acts that came on, Jane Curry was terrific as were the McDonald brothers. The tours were good although the storm in Rome put a slight dampener on things but that's not Celebrity's fault. My husband and myself loved everything about the cruise that whilst on board we booked the next one, roll on September 23rd next year. Read Less
Sail Date September 2017
Having sailed with Celebrity previously my wife and I were eager to return to "Eclipse" for her trip to the Western Med in September 17. The cruise met all our expectations with regard to the incredible staff and the ample, ... Read More
Having sailed with Celebrity previously my wife and I were eager to return to "Eclipse" for her trip to the Western Med in September 17. The cruise met all our expectations with regard to the incredible staff and the ample, well-produced and displayed, food. But the awful entertainment and total lack of sporting events on the much-vaunted lawn were a great disappointment. The Cruise Director was possibly to blame for the shambolic selection of presentations by the ship's theatre group - who had to work valiantly and whole-heartedly as they were continually forced to fly out over the audience, holding on to what appeared to be white bedsheets, several times during three shows, while the rest of the "entertainment" was top-heavy on third-rate singers. One wonders, also, why it is necessary for the excellent band's drummer to be ordered to dominate every piece of music performed - he was even put on his own raised platform in case we might miss his presence! These was not the Celebrity offerings that we had experienced in the past, and were not helped by the appalling selection of the screaming piped background music blaring out all-over the ship almost continuously. A disappointing cruise, and food for thought about booking with Celebrity in the future, particularly if they can't make up their minds about the "formal" evenings: it's quite simple: black tie or not - there is no middle ground. Read Less
Sail Date September 2017
After spending a disappointing night at the Grand Harbour Hotel in Southampton for a pre cruise stay, we had a very easy journey to the ship, where we could park a couple of minutes walk away from the terminal. Embarkation was really ... Read More
After spending a disappointing night at the Grand Harbour Hotel in Southampton for a pre cruise stay, we had a very easy journey to the ship, where we could park a couple of minutes walk away from the terminal. Embarkation was really easy, with no lines, and we only had to wait fro around 15 minutes before boarding began. We have sailed on Eclipse before, and once again we were delighted to be back onboard. The ship is beautiful, with grand public areas and great levels of customer service. From the welcome champagne, to the exquisite food, Celebrity really do know how to roll out the red carpet! We were staying in a Concierge Class Cain 9296, midship with a balcony, and as the cabin is on the bump off the ship, it has a larger than average balcony, which gives some much welcomed extra space to relax on. Celebrity are very keen on trying to convince guests to upgrade at every opportunity - drinks package upgrade, dining package upgrade etc are all available, and while the crew are not overly pushy, they are keen to try and encourage you to purchase as you board. We upgraded our drinks package to the premium alcoholic package which allowed us drinks up to $15, and a 5 night dining package. Celebrity Eclipse is one of the older solstice class ships, and as such does not have so many dining choices as Silhouette and Reflection. In addition to the Moonlight Sonata MDR, Ocean View Cafe and mast Grill, there are the familiar speciality restaurant options of Murano, Qsine, Tuscan Grill, and the new addition of Sushi on Five, which replaces Bistro on Five. The quality of the food in each venue is wonderful, and generally the service in each venue is good too. The service varies according to the venue, with MDR being more hurried than the speciality venues, but there did seem to be a lack of consistency in the speciality dining venues - and seeing as Celebrity charge twice as much as some of their competitors for speciality dining, they really need to focus on getting this absolutely right. There are silly things that are not delivered consistently across the fleet, and it does make it feel a little like there are corners being cut. The onboard entertainment was good, with the guest entertainers being a particular highlight, especially the insanely energetic Jayne Curry, and X Factor finalists the McDonald Brothers. Celebrity are clearly trying to offer something for everyone, and as a result there were some nights when the onboard entertainment really failed to appeal to us. The other real let down, was the house band. Lethargic, and seemingly disinterested on performing, they really were a low point. Read Less
Sail Date September 2017
Recommendation from family & friends. The Eclipse was a really great vessel with all its Splendour, very happy with cabin and balcony, but could do with more draw space. The restaurants were excellent with good choice on menu, ... Read More
Recommendation from family & friends. The Eclipse was a really great vessel with all its Splendour, very happy with cabin and balcony, but could do with more draw space. The restaurants were excellent with good choice on menu, Restaurant Staff were especially helpful and attentative with a special mention to Jesus, Felix and Jan, who gave us excellent service each night, we all shared a lot of humour between them too!! Excellent entertainment in the theatre each evening, plus drinks served to your seats. Sun decks were well equipped with sunbeds (but too close for comfort at times). Choice of bars, lounge areas and excellent Coffee Shop with choice of cakes. Excursions were well organised, (although very disappointed with visit to Rome, with weather causing floods prevented us getting off coach, apart from 45 mins at the Vatican, when rain had eased off and allowed a short look around and to take few photo,s.). All members of staff were all very friendly and helpful, and not forgetting The Captain himself who made an appearance around the Ship and will always remember his voice each morning, whereby he always finished with the words "Life is Beautiful" - and he was there to shake hands with all the guests when we disembarked the Ship. A very enjoyable cruise that I would recommend to anyone taking their first cruise, I'm sure I will be taking another cruise on Eclipse before too long. Read Less
Sail Date September 2017
I travelled with my parents and the three of us shared a cabin. We had cruised on the Equinox two years previously, so we pretty much knew what to expect. Embarkation was excellent. Although we were advised to board at 2 pm we turned ... Read More
I travelled with my parents and the three of us shared a cabin. We had cruised on the Equinox two years previously, so we pretty much knew what to expect. Embarkation was excellent. Although we were advised to board at 2 pm we turned up at 11 am and were onboard within 20 minutes. No queues at all. We had our luggage by 3 pm. The ship is beautiful and we enjoyed the amenities. We saw a big difference in the menu selections since our previous cruise two years ago. They have shortened the menu and the daily selections always used to feature a steak. Now, there are many nights when there was none listed. I never asked - maybe if I had I might have gotten one. Whenever they served beef - it was amazing but some evenings the choice was very poor. We were on a table for 8 and really enjoyed the group of people that we met. The service was excellent - we found all the staff very pleasant - except for the Cafe al Bacio - where they were quite dour. We always ate breakfast and lunch in the Oceanview and enjoyed everything offered. We disliked sailing from Southampton - it takes 2.5 days before you can feel any sun and the same on the way back, so loosing 5 days sunshine from your trip was something we hadn't thought about before we sailed. All in all we would travel with Celebrity again, but never without a drinks package and OBC - their prices are very high - it makes life a lot nicer when you don't have to keep signing for your drinks ;-) Read Less
Sail Date September 2017
I was offered this cruise by a local travel company, and having attended several meetings decided to join the ship on this cruise to the Mediterainian. The embarkation/disembarkation was extremely efficient and easy to follow. We ... Read More
I was offered this cruise by a local travel company, and having attended several meetings decided to join the ship on this cruise to the Mediterainian. The embarkation/disembarkation was extremely efficient and easy to follow. We chose Cabin 6442 which was in a brilliant location and handy for the full range of facilities. The Ship is of medium size and easy to find your way around. The ship was kept spotless but is in need of refurbishment in places, Our Cabin was roomy and kept really nice by our Cabin maid and her assistant. We opted for fixed dining arrangement at night time and went on the 8.30pm sitting. Firstly I will deal with the Sea View Café which we used for Breakfast and Lunch. The food here was fantastic and probably the best we have ever had. The evening meal left a lot to be desired, the Menu varied very little during the week, from starters, main meals and sweets. Many guests commented on this. The quality was good but quantity very poor in many cases which lead to me complaining to our waiter that it was not acceptable. This was relayed to the Senior Staff but made little difference. Next time I would opt for Freedom Dine. The entertainment was poor/ to average based on my experiences of another Cruise Company. This was our first time with Celebrity. A couple of acts were excellent. The McDonald Brothers and Jane Curry. The Staff in all depts. were excellent through out the Cruise and I can't praise them enough. The Ports of call were excellent, particularly Rome Would we travel again on this ship. Yes a lovely ship. To summarise. We had a lovely holiday but it could have been better had the entertainment and evening food been better. Read Less
Sail Date September 2016
This was our 4th Celebrity Cruise. We could not be more pleased with the service provided by the entire staff and, particularly, the customer services staff. We had an issue with our stateroom. They showed extreme concern and tried to ... Read More
This was our 4th Celebrity Cruise. We could not be more pleased with the service provided by the entire staff and, particularly, the customer services staff. We had an issue with our stateroom. They showed extreme concern and tried to resolve the issue. When they were unable to do so, they relocated us to another cabin and gave us a generous voucher for a future cruise. This was way more than we expected. This was our 34th cruise and we rarely have issues. We had one several years ago (not on an RCCI ship) and we received no help whatsoever. They couldn't have cared less. I even sent a post cruise letter and received no response. What a difference with Celebrity. It was so wonderful to cruise with a company that truly cares about your comfort. The Western Med cruise itinerary was fantastic. Shore Excursions - We took 3 shore excursions that were great - St Paul de Vence; Portofino; and Malaga Tapas Tour. All tour guides were knowledgeable and easily understood. We did a few tours on our own. It was unseasonably hot so we chose not to go into Rome (92 degrees) since we will be there for 3 days next May when it will be significantly cooler. Food - We had taken a Southern Caribbean cruise on this same ship in April and were a little disappointed with the food compared with the food we had on the Equinox the previous year. We were surprised that the food this time was absolutely delicious - especially the beef and fish dishes. Entertainment - We were rather disappointed with the shows. There were only 100 Americans on the ship. The majority were Brits and a lot of the entertainment was geared to them which is understandable. We had already seen the production numbers so didn't go to those again. However, there was a fabulous singer at the end of the cruise that did a night show and matinee - both were packed. Read Less
Sail Date September 2016
This was our 3rd cruise on the Celebrity Eclipse 2014 and 2015 ship cabin was excellent but have to say this year service has declined quite alarming after two previous years. There was a shortage of bar staff and waiter service very ... Read More
This was our 3rd cruise on the Celebrity Eclipse 2014 and 2015 ship cabin was excellent but have to say this year service has declined quite alarming after two previous years. There was a shortage of bar staff and waiter service very slow/coffee bar again short of staff coffee luke warm waiter service slow/ Main Dining Moonlight Sonata Service slow food on most occasions luke warm got fed up of sending meals back the menu was poor desserts very basic to previous years waiting long periods of time for table to be cleared between courses, waiters seemed to be novices and very slow waiting 20min for drink waiters for service . Ocean view café shortage of staff drinks waiters non existing once again long periods of time removing used plates food not very hot the plates for desserts were to hot including the cheese foods. We had a drinks package but in the cabins there was a bottle of water and charged extra $6.50 for every small bottle yet if picked up from bars no charge I except it was a service but $6.50 ( do Celebrity think we are mugs ripping us off) Would we cruise with Celebrity again not sure will be looking at other companys Out of 1 to 10 (6) We where told by Celebrity that 20% of shore excursions would be kept on sale on board within 10 min of getting on board at the excursion desk and was told the two that we wanted was not available. Sailing date 3/9/16 to 17/9/16 cabin 7219 Harris Read Less
Sail Date September 2016
After a superb cruise on Celebrity Reflection last year to the Eastern Med we were looking forward to the same high standard on the Eclipse. Sadly it wasn't to be. Some of our meals and the meals of others at our table (main ... Read More
After a superb cruise on Celebrity Reflection last year to the Eastern Med we were looking forward to the same high standard on the Eclipse. Sadly it wasn't to be. Some of our meals and the meals of others at our table (main restaurant) were not good, - meat tough, fish dry, sauces too salty. Tea in the Coffee Shop was lukewarm. Also at breakfast in the main restaurant staff brought cups and saucers without teaspoons so we were looking around at empty tables for them - I even witness one elderly gentleman eating his porridge with a fork because he didn't have a spoon to eat it with!!! Surely the staff could make sure diners had the correct cutlery. Several of the acts on the theatre were very good, however a couple like the Beatles tribute band were awful and the guy doing card tricks did more talking than card tricks. We've not been on many cruises so I can only make my comparison against the Reflection were all our meals were excellent as were the shows. Read Less
Sail Date August 2015
This was our 4th time on the Eclipse and it certainly didn't disappoint. Our room was 8195 which was port side right by the elevators - very handy for deck 12 and the lovely Aqua Spa cafe and the Solarium and pool. There was a clear ... Read More
This was our 4th time on the Eclipse and it certainly didn't disappoint. Our room was 8195 which was port side right by the elevators - very handy for deck 12 and the lovely Aqua Spa cafe and the Solarium and pool. There was a clear view from the balcony down to the sea with the lifeboats on Deck 5 below a little to the left. There was no smoke nuisance from the Deck 5 below either. Our room was immaculate and unobtrusively kept very clean and ordered by great cabin stewards. Embarkation. This cannot be faulted as I apply for assistance at the pier and this is always ready for me. The many helpers seat you in a chair and you are whisked through security and the e- ticket checks and admin very smoothly. We were on board the ship for the very early time of 11 am and went straight to Cafe Al Bacio - a favourite haunt for the whole 2 weeks. We moved to the Oceanview restaurant for lunch and had no problem finding seats. The rooms were ready for 1 pm and our luggage arrived quite quickly too, we were unpacked in time for the Muster drill.Straight after this we made our way to the Sunset Bar for a lovely sail away out of Southampton and the start of the cruise. We had chosen Select Dining and never had any wait or problem at all. The service and food in the Moonlight Sonata Dining room were exemplary. There wasn't a dish chosen that wasn't to our liking. The prime rib was delicious as was the duck breast entree. Some evenings I just couldn't manage dessert. We had different dining partners each night as we never minded sharing tables and so met many different and interesting people. The waiters and sommeliers were attentive and we had no problem enjoying the classic drinks package. The things I cannot praise too highly....... the staff in the Ladies Restrooms would get a special mention from me ! One has to feel like the Queen as each and every public restroom I went in looked as if it was brand new and had never been used previously! I cannot praise these highly enough. Also as a person with limited mobility I really appreciated the kindness and thoughtfulness of the female staff who would rush to press the door open button, go inside and then open the disabled cubicle door for me too! This is indicative of the staff on the ship's thoughtfulness as I received many offers of help from them - from the young man cleaning the corners of the stairs' bannister who rushed up them to summon a lift for me and the wait staff in the Oceanview who would never see me struggle with a plate and my crutch! Their thoughtfulness was touching and appreciated! All the smiles and greets from the staff seem genuine and friendly. The staff do Celebrity great credit! Sue Denning as I have noted before was everywhere on the ship, meeting and greeting tired excursionists after having been up extremely early to see them off the ship! Always cheerful, friendly and outgoing I would repeat that Celebrity should engage her to train cruise directors when she chooses to hang up her 100s of coordinated shoes and retire from what must be her exhausting schedule! Excursions - This was tricky this year as I am all too aware of my mobility limitations and I didn't want to hold anyone else up or slow others down. I decided we would do our own thing in Gib, Genoa and Malaga. In Gib we took one of the local minibuses which wait at the pier. They take parties of 8 for about €23 each and do a tour of the Rock (Apparently the queues for the cable car were impossible and people had difficulty doing that so be warned) The bus drops you at the head of the one main shopping street and there is a tidy walk back down to the main square - you can then take the shuttle bus if not wishing to do the last 15 min walk to the ship (cost approx €2) Rome was the mistake I made as we booked the express train to Rome. Last year I had booked a private shuttle from the port entrance to Rome and then we did circuits on the HOHO bus with a stay in St Peter's and that had worked well. This year I wished to see the Sistine Chapel. I had presumed that once at the rail station near St Peter's we would be on our own but the guide from the train escorted us the 15 min walk there and I found keeping up with the group too much for my poor knees - and felt that for the rest of the day. It was a long "limp" to the museum and even longer to walk around inside - a bridge too far I fear. I thought that as the museum offers free entry for the disabled (with proof of disability) and the free hire of wheelchairs that it would be more disabled friendly than it actually is. There are lifts but they are hard to find - it is so busy with people in the museum that it is difficult to see things! I don't regret having been but I wouldn't attempt it again. I was too tired to go on our pre paid tour of Florence the next day and so forfeited the cost. The other thing that spoiled the Rome day was the behaviour and attitude of one American woman on the train who was quite the most ignorant and rude person I have ever come across. Her unpleasantness re having to have someone sit next to her was offensive and why on earth didn't she sit next to her own husband if it was such an issue ? He poor man said not one word but just looked embarrassed at her behaviour. I hope she recognises her unpleasant self from this review. The cruise was just lovely - we dined in Quisine and Murano and found both excellent (Chateaubriand steak to die for !) My favourite port of Villefranche was as lovely as ever and it is just divine to swim in the clear Med and then have a lovely French lunch at one of the harbourside restaurants. We went to the shows we knew we would enjoy and Mike Doyle was amusing as ever and enjoyed the "Cirque de Soleil" type show and Peng Fui the young Chinese musician. I swam every day bar the last 2 slightly choppy sea days when the pool had to be closed. I love the pool in the Solarium as one can actually swim for fitness in there. I was slightly disappointed that the great water colour painting classes I had enjoyed on last year's cruise weren't on offer and as scrapbooking didn't appeal I missed the craft classes. I did manage to play some bridge with some long suffering far better players on sea day afternoons. Leaving the ship was a slick operation and we are again grateful for the assistance the ship offers. Celebrity offers a wonderful holiday I can find very very little fault with our holidays with them - only maybe that they are too far apart! I would love them to offer more Med sailings from Southampton with more French ports - we loved the wine cruise we did with stops in Le Havre and Bordeaux. Read Less
Sail Date August 2015
Boarded very quickly and cabin ready at 2pm. Ship décor very nice and atrium very bright. Cabin bigger than some we have been in, but lack of storage space for clothes etc but bathroom very big and nice shower with glass screen. ... Read More
Boarded very quickly and cabin ready at 2pm. Ship décor very nice and atrium very bright. Cabin bigger than some we have been in, but lack of storage space for clothes etc but bathroom very big and nice shower with glass screen. Service poor in bars in the evening and had to wait a long time so not very good. Main dining room stunning décor but food let it down and preffered great choice in buffet., also waiters in there had no rapport with us at all, (8 ) of us over 14 nights so used buffet and other select dining options> Tuscan grille and quisine excellent but at a further cost to us. Excursions, 2 were excellent, one poor as guide hardly spoke any english and hard to understand and not worth the cost . Entertainment, very different with lots of speciality acts, which personally did not appeal to us and lacked the shows of dancing and singing by on board team each evening. Late night entertainment good but one comedian so bad , most people walked out Disembarkation good till we went o collect cases in hall, and queue very long just to get a trolley so was a long time getting out Summary, we prefer another cruise line that we have used for many years Read Less
Sail Date August 2015
Hi, my first cruise with Celebrity and maybe my last. Just a couple of niggles and some poor guest relations stuff. Embarkation, all smooth, and from the outside the ship is looking great. Interior although well kept and really clean, ... Read More
Hi, my first cruise with Celebrity and maybe my last. Just a couple of niggles and some poor guest relations stuff. Embarkation, all smooth, and from the outside the ship is looking great. Interior although well kept and really clean, just lacked the wow factor of some ships like the 'independance of the sees'. I accept its a matter of taste, but that was my thoughts, which got no better throughout the cruise. Thats my only real gripe, and maybe the short time in some ports, was dissapointing. On to the good bits. Cabin great with loads of space, we had a obstructed balcony cabin in room 6189 which to be honest was fine, as we could see between the two tenders/lifeboats. Food, as expected Great, in all resteraunts, but a special mention for Quisine. Fantastic, we dined their twice. Bar service quick and our Classic drinks package covered all we needed to drink. Bar prices are high, so factor this in, when debating whether to take a package. Daily activities poor, and we where thankful for the great weather, the exception being Rome. Evening activities a little hit and miss, but by and large they where entertaining. Beatles tribute night, Motown and Abba tribute night on the sky deck were all well received. Sue, the cruise director was great and always pleasent. Excursions in my opinion, costs on the high side. Plenty of sunbeds available, but being British we seem obsessed with marking our territory with beach towels, most annoying seeing beds with towells left there empty for hours. We witnessed some great customer serice from the desk, and A really poor example from the guest relations supervisor. A really arogant English guy, who would not let me speak. By and large a good holiday to some great places, but just a little quiet and too relaxing maybe.Their needs to be options.. Read Less
Sail Date August 2015
This was our first cruise and as Newbies we had a few concerns before going - sea sickness,would there be enough to do, small rooms, snobby passengers, inedible food, cleanliness, drunkenness, dress code. would the ship be big enough, ... Read More
This was our first cruise and as Newbies we had a few concerns before going - sea sickness,would there be enough to do, small rooms, snobby passengers, inedible food, cleanliness, drunkenness, dress code. would the ship be big enough, would it be too big and so on, many of the things that i guess a lot of people new to cruising worry about.. We are English and previous to this we had mainly done long haul holidays to the Far East and America. Normally, where budget allows, we try to stay in the better hotels in town such Mandarin Oriental, Shangri La, Ritz Carlton, Four Seasons etc. We normally do 4-5 nights and move on. So 14 nights at sea with same 2800 guests and 1200 staff was always going to be a VERY different holiday. The cruise was 14 days Southampton - Gibraltar,VilleFrance, Rome, Florence, Genoa, Malaga, Lisbon, and back to Southampton with 6 days at sea. In port we did a mixture of ship arranged tours and some self-guided wondering around (the latter with mixed success). We booked a guaranteed Balcony stateroom and was pleased to find out we were upgraded to an 8th floor room portside - aft. About as far away from the lifts as possible but still very easy - the less mobile would probably prefer a room nearer the lifts. SWMBO and I had a wonderful time and loved our time aboard the ship and the cruise. Here's a quick review. key points - First impressions at Southampton were amazing - the ship looks stunning. If the site of the Eclipse at the start of your holiday doesn't impress you then I don't know what will. I'd recommend ABP parking at the port - you park right next to the ship and your luggage is collected right by your car. Embarkation was straight forward. we boarded the ship at 1.30pm and our stateroom was immediately available. No sea sickness whatsoever - most of the time you'd struggle to know you were at sea it was so calm - even through the bay of Biscay. There were a couple of slightly bumpy times and we heard a couple of people didn't feel great, but we were fine. We found the other passengers on board very friendly, down to earth and sociable. We had excellent dinner companions at our fixed time dining in the MDR. If there were snobby people on board we didn't bump into them. In our early to mid forties we were certainly in the younger age bracket on the ship (which was full) the majority of people I would guess were over 60, many well over 60. As the cruise was during term time there were probably less than 30 children on board the majority of which were very young. Not surprisingly, the majority of the passengers (about 2/3) were Brits - followed by USA / Canada - with a sprinkling of virtually every other nationality. We really enjoyed the food on board - extra veg was always available in the MDR and within reason you could mix it up how you wanted. Each night you had a different menu, as well as selection of favourites (the mains on these were ona 3 day rotation). Our enjoyment of the food was no doubt helped by the fact we had lovely dining companions and excellent waiters and we didn't feel the need to dine in specialty restaurants. We did eat in the other no fee restaurants at various times as well. the buffet was very good - with a very extensive selection of foods (not in mini portions as some Celebrity Ships may be now doing). Whilst it was very good we have been perhaps spoiled by some of the buffets found in hotels in Asia and it probably wasn't quite up to those standards. We did hear one person moaning that they thought the ship was looking tatty. We found this unbelievable. Everywhere looked in excellent condition and very clean. In addition, at every food venue there were automatic anti-bacterial gel dispensers as well as staff dishing the stuff out. Most guests seemed to clean there hands with the stuff, as did we, whenever they passed by one and we heard of no incidents of norovirus. There was plenty to do on the ship with a different act every night in the main theatre. Each show lasted about an hour and was run twice each night. There were additional shows during sea days of different acts as well as small shows in the ship's smaller theatre - Celebrity Central. Some of the free activities, such as Galley tours, were linked to trying to sell you something at the end, like the specialty restaurants. One slight criticism would be that the progressive competitions weren't explained to us early on and if you miss day 1 you really have no chance after that. So if you want to play in a progressive tournament you need to attend each one on a sea day from the first sea day!! Our stateroom was much more spacious than we expected - very clean and always made up when we expected it to be.It was very comfortable for 2 weeks for 2 people. Cabin stewards were very attentive and friendly, as were all staff we encountered - we decide to pre pay out gratuties in advance. The bathroom was always well stocked with toiletries but Celebrity doesn't offer shower gel in regular cabin which is a mistake in my opinion - even a 2 star Premier Inn provides shower gel. The TV service was OK - a lot of News channels but not much else. There was a reasonable selection of free and paid for on-demand movie channels. Oddly, by far the biggest selection of movies appeared under a category called XXX - strange as no one ever watches these channels. SWMBO doesn't drink and I don't drink much so we didn't bother with a drinks package. Surprisingly, perhaps, we didn't see any signs of obvious drunkenness and what often follows. Paid for drinks were very expensive - I'm used to eating and drinking in London hotels and these were even higher. We were surprised to find that a our drinks bill at a fancy bar in Portofino was actually less than on the ship for the same drinks! The portion size and quality of wine (given the $10 fee) one evening in the sunset bar was very poor - the wine was unmeasured. Better deals were available during happy hours at some bars - happy hours weren't heavily promoted. Free tea, coffee water and a variety of juices were always available in the main restaurants and these were not too bad at all. Staff were unfailingly polite and friendly. Stewards must get pictures of you as you check in as our steward, when we first met him, said "hello Mr DYKWIA and Ms SWMBO". The staff in the MDR were excellent. Also, a special mention about the young Jamaican man who was the coffee man in the Ocean View Cafe - he was very funny and engaging with his singing and jokes. I'm sure that those of you who have been on eclipse recently will know him. Dress Code- there were 3 formal nights and most people dressed up for the occasion. Formal dress only applied to the MDR and I would say over half of the men wore a Dinner Jacket and bow tie. I wore a dark suit and tie and certainly didn't feel under dressed or out of place. We didn't spot any obvious complete disregard for the dress code in the MDR. On other nights it was "smart casual" and this was again no problem for us and again the dress code appeared to be followed by all. As Newbie's We did find some of the cruise ship practices a little bit strange. During the Captain's introduction speech in the main theatre we found it peculiar the whole audience was expected to give a round of applause during a presentation to the most traveled couple / highest status passenger aboard the ship - presumably some millionaire who virtually lives aboard, lucky them. The Captain's formal introduction to senior officers also made us giggle, when we found ourselves giving a rapturous round of applause to .... the Head of Human Resources. Getting on and off the ship was very easy. During ports those booked on tours were escorted off the ship in an operation the military would be proud of. Security to get back on the ship was tight - with metal detectors and scanners in use at all ports. For all ports of entry including the UK at the end of the tour only a room key was needed; We showed our passport only once and that was to board the ship in Southampton, it wasn't needed on our return to the UK - that surprised us. Shopping - good selection of shops on board selling some good branded stuff and some not so good stuff (dodgy watches of unknown provenance with supposedly 90% off). Duty Free prices in the shop were keen and cheaper than the one Duty Free Port (Gibraltar). Casino - we played in the casino a few nights but found the fruit machines very very tight. Was the ship too big? - for us, no - we loved the bustling, lively, but still comfortably classy atmosphere. Despite the ship being full, we always found a lounger and usually got very quick service. The shows were generally full but you could always get a seat with 5 mins to spare. Service in the MDR was reasonably fast. Only one time was it a bit manic and that was immediately after the muster drill in Southampton when everyone tried to return from their muster stations to their favourite spots for the sail away. 2800 passengers all trying to use the lifts at the same time is never going to be a pretty sight. Disembarkation - we chose to carry our own luggage off the ship and were off the ship by 6.10am and to our amazement were in our car and on the road by 6.27 am - brilliant! Would we cruise again? yes definitely. We really enjoyed it. We loved the Celebrity Eclipse - we didn't want a ship with wave machines and flow riders - but we did want good food, nice clean accommodation, a friendly relaxed atmosphere and good entertainment and that's what we got. Drinks are very expensive and the cost and provision of internet is not in keeping with the times in my opinion. I'm still not sure that some practices within the cruise industry are what should be happening in this day and age - but these discussions are perhaps for another time. Here's a quick review of the Ports Gibraltar - We did our own thing. Strange stop here as it was their national day and they're very patriotic. As a result virtually all shops in this duty free port were closed and every bar and restaurant full with partying locals all in red and white. We had a stroll around the city and took in the party atmosphere. We tried to do the cable car but there was a 90 minute wait. We heard a couple on the ship moaning that the locals should have forgone their national day of celebration in order to cater for the cruise ship. If we were to do Gibraltar again (and we probably would never advise choosing a cruise just to do Gibraltar we would probably try and book a trip to go up the cable car. Villefrance - Again we did our own thing. A very enjoyable day. Villefrance is a very small and pretty hillside harbour town in the next bay to Nice. This was our only Tender Port and we were on the 4th tender ashore after a 5 minute wait for a ticket. We were due in at 10am I think and were ashore by 10.35am. Lots of tiny charming little shops and restaurants in Villefrance and not expensive. It's a short walk to the train station where there in one direction you travel to Nice and Cannes and the other way to Monaco. Even with our basic knowledge of french we worked out the ticket machines and it was a cheap. 6 mins later and 2 stops and we arrived at Nice main station from where we strolled down a pleasant boulevard to the old town and flower market. From there we had lunch, strolled back along the promenade to the Negresco hotel and then to the station and a quick journey back to Villefrance where we spent the rest of the afternoon on the small but perfectly nice beach. We would definitely go back to Villefrance - charming little town. Rome - We did a ship tour here, The Taste of Rome. About 10 hours off the ship. Enjoyed Rome but it was a hot a tiring day. After a 90 minute drive (a good proportion of which seems to involve driving in the opposite direction to drive past the ship again 10 mins later) we arrived in Rome. We were taken to St Peter's Basillica and given about 45 mins of information by the guide after which we were free to do our own thing for a 3 hours. We went into St Peter's and then strolled over to Piazzo Navona. We indulged in delicious Gelato here before heading to the Pantheon. From here we headed over to the Trevi Fountain which is in our opinion, until the renovations are complete, is not worth the walk. Time was now pressing on so we headed back to St Peter's to meet our guide from an afternoon tour of the Acropolis. A very enjoyable trip, but too much for one day. Florence. Perhaps the most surprising day. If we're honest we weren't really looking forward to this. We had booked the ship's taste of Florence tour and we were still very tired from the previous day in Rome. We dreaded a day on our feet looking a statues. We were surprised to find that Florence is much more compact than Rome and is very easy to do on foot. Our tour featured a 3 hour guided tour on foot of the main sites (external only). This was followed by 3 hours to our self during which we strolled around eating delicious gelato, shopping and enjoying a couple of drinks in street cafes. Our trip back to the port of Livorno was via a leather factory - as it was Sunday the factory was closed but the shop was open for business - prices seemed very high. Genoa - We were tempted to go to Portofino by ourselves it seemed doable on the train we were told the station was 20 minutes away and we were still tired from Florence and Rome on the previous 2 days- at the last moment we decided to do a Portofino and st margherita advertised as "on your own" but a ship tour. On your own - what nonsense, there were 7 coaches of us. All trundling through the tunnels of Genoa to the pretty resort of Rapallo and St Margaherita - where we given a mini tour and told to meet on mass for our 15 minute boat trip to Portofino. About 300 of us were on this boat and the boats were leaving every 10 - 15 minutes. Portofino was very pretty and not as expensive as we thought it would be, but it was packed with tourists. We had about 90 minutes to our self after which we shipped and then coached back to Genoa. This wasn't the trip we thought it was going to be. Portofino and St Margherita were both very pretty but we're not sure we'd go back, if we did we would DEFINITELY do it ourselves. Genoa looked nice from the ship but we were told that this is the best view and there isn't much to do there. Malaga - We did our own thing, previous holidays to this area meant we had seen many things already and decided to spend the day strolling around the pleasant port and streets of Malaga. Lots of nice shops and bars made for a pleasant day. Lisbon - Again we did our own thing and this was probably a bit of a disappointment. The journey in to the port by ship is interesting under the bridge and past Tui's Mein Schiff ship which was in port (This we think is the ship that featured in BBC's The Cruise and used to be the Celebrity Galaxy - again "we think!"). Perhaps we needed a guide here but Lisbon seemed to lack a wow factor for us. We went on the much heralded no 28 tram - it was rammed and trundled through a few non-descript streets before reaching a graveyard. Most people got off, look bemused and then queued up to go back to the city. Shopping here wasn't as interesting or varied as elsewhere on our tour but there were a few nice street cafes. We probably didn't do this city justice - two of our dining companions had an organised tour and enjoyed it and perhaps if we went back that's what we'd do next time. Word of warning this was the only port we were aware of crime. Two people on the cruise were robbed of not insignificant sums of money whilst in the port by pickpockets. Southampton - We didn't do anything here - we're from England and just used the port as a start and end point. The ship pamphlet said that the City of Southampton is known as the most happening place on the South Coast and it also known as England's most environmentally friendly city. Presumably, if you ignore the shipping port and oil refinery :-) . I'm VERY suspicious about both of these claims for the city! I do have an apology to make despite signing up for Cruise Connections meeting we weren't able to make it or the planned sail away party at the Sunset Bar. Maybe next time.... Read Less
Sail Date September 2014
We've cruised with Celebrity 3 times before; always on the ‘Millennium’ class ships and from overseas ports and had a great experience each time. We decided that this time we’d like to try a Southampton departure so booked ... Read More
We've cruised with Celebrity 3 times before; always on the ‘Millennium’ class ships and from overseas ports and had a great experience each time. We decided that this time we’d like to try a Southampton departure so booked Eclipse’s Western Mediterranean cruise over 12 months ago. In July this year my hubby and I were lucky enough secure a Cruise Critic ‘in port tour’ of the Eclipse and it was stunning. Beautifully appointed all round with a truly modern and impressive ‘MDR’; lots of bars, grouped around the dining areas; and the cabins we saw looked great – ‘real’ shower cubicles instead of the old shower curtain and light, cheerful décor. So, we were pretty excited when we boarded on 7th September. First thing to say is that the embarkation process was one of the slickest and quickest we've experienced- albeit, we were in Aqua class which maybe gave us a shorter waiting line but other folks with whom we travelled to Southampton and boarded as a group seemed to make it through in good time too. Access to the cabin was reasonably swift so from coach arrival to first sight of the cabin was probably less than an hour overall so full marks there. From that point, it becomes a bit of a mixed review, I'm sorry to say. But first let’s get to the many positives of this cruise. DINING - we had Blu to go at – and we used it on most nights. It was, unfortunately always quite crowded and involved queuing - a victim of the success of Aqua Class I expect – but the staff and food are excellent; the menus are interesting – hubby found them a little limited but he’s not exactly a healthy eater by choice! – and it is a nice, less overpowering environment than the MDR. But to be fair, we found all the evening dining options we tried to be excellent. We had the 3 choice speciality dining package and so tried all 3 speciality restaurants and all were good in their own way. Qsine was interesting, with more than ample portions of ‘quirky’ takes on international dishes but it has to be said, better tried with a group so you can share lots of the numerous choices. But it is an ‘experience’ albeit, for us, once was enough. Tuscan Grill was great service and food. Again, ‘American ‘ sized portions and good choices of Italian slanted dishes ; but Murano, we all agreed was spectacularly good- the best dining any of us have experienced on a cruise. So, good though they all were- for ambience, service, food and wine, Murano was way ahead. Whilst on the food front, we tried the MDR on a formal night; again, lovely service, good food (though we thought we noticed a slight cut back on Celebrity’s portion allocation here). The buffet in the Oceanview café unfortunately was the main problem area. Because the ship was absolutely full, trying to get breakfast or lunch here at peak times was a nightmare. We gave up on breakfast before 10 30 – (fortunately again, Blu was open for breakfast until 9 30am on Sea Days so we used that but not many others had that option )and after two days of battling the hordes, we rarely lunched before 2 30/3 pm , by which time the café choice was somewhat reduced. ENTERTAINMENT – we saw 3 shows during the cruise- all good, and all well attended. The two comics were excellent; the London Show round-up was also pretty impressive but a lot of the audience for the quasi ‘Cirque Soleil’ show left early. I think this was due in part to the, shall we say, elderly demographic of most of the UK passengers... and I say this as one of a group of 60 something’s! My friend and I attended some of the ship tours and day time demonstrations –not stunning but an ok way to spend ¾ hr of a sea day. The daily entertainment programme, for us, seemed to lean towards Karaoke and quizzes a bit heavily but there seemed to be a lot of demand for what was going on so it must work for most people. PORTS AND TOURS- the ports were all good stop offs apart from Villefranche; actually, Villefranche itself looked lovely but we made the mistake of doing the Monte Carlo/Monaco tour; ghastly place, ghastly trip- just one car park after another it seemed! And not helped, sadly by these stupid listening devices which seem to be all the rage- inaudible and hopeless, particularly if you have a guide – as on one tour- who bless her, kept apologising for not speaking English at all well! - Gibraltar turned out to be ‘closed’ for shopping as it was National Day but as it was one big – and I mean BIG- street festival with what seemed like the whole population dressed in red and white and having a ball, it was a wonderful occasion to experience. All the other tours were pretty good, but it was sad to hear that in both Lisbon and Gibraltar, some of our fellow passengers were robbed by bag snatchers- something to bear in mind. ACCOMODATION- this was one of the big disappointments for us. We have always booked Concierge or Aqua and been very pleased with our cabin. This time, the cabin we found ourselves in was a different layout to what we had seen on our ‘in port tour’ and, I must say it felt much less roomy than the cabins we had experienced previously. Much of this was due to the odd decision to alternate cabin layouts. Our friends’ cabin next door had the bed positioned by the bathroom and the sitting space and sofa, therefore, by the balcony door. Ours was a reversed layout; meaning that we were negotiating the bed to get to the balcony at all times; and to get to the bathroom at night a detail probably more relevant to we oldies!). Also, it meant that the storage draws were less easily accessible. Also, the décor in the cabin was obviously ‘old school’ and more dismal than the cabin we’d been shown on the tour; and the wardrobe doors in both our cabin and the friends’ cabin were showing signs of wear. The cabin was well maintained daily by the ever cheerful stewards but overall, it made for a slightly disappointing stay; but hey, it’s only a cabin, right?...how much time do you spend there….. Which brings me to the second downer…. The ship was totally full; and I mean – totally; so if you wanted some deck time during the sea days you were facing a wall to wall mass of beds and bodies; and if you wanted a drink from the Café al Bacio you were struggling to find a seat, let alone get served. All this, along with the battle for a breakfast or lunch spot …..so there you are retreating to the slightly disappointing cabin for room service…….Similarly, as we tended to eat dinner late’ish we were generally looking to have a quiet drink in a bar for ½ hour or so from 7 45/8pm. Again, a near impossible quest until we discovered the Sky Lounge, thank goodness which was obviously too far for most people to walk to before dinner and consequently, quite empty early –mid evening. And that really was the main issue; a big ship, totally full, NOT ENOUGH ROOM. Whether you wanted a drink, a sun bed or just a quiet seat to watch the waves go by- it became a tedious struggle to find space- and as for that constant music everywhere….don‘t get me started! The ‘music thing’ seems to be a common issue on Celebrity generally; we had this challenge on their other ships but not to this extent. And it was at its most ridiculous on the evening hubby and I tried to sit down for a reasonably quiet drink and a chat in the Martini Bar; moved 3 times to get away from speakers blaring out music; then as we found a seat overlooking the Atrium- the live band down stairs started to play !! But, as the staff will tell you if you ask why it’s so loud - ‘Everything is controlled by Miami’. Even the volume button presumably! So as I said above; a good time but not great. Some smaller niggles – obvious wear and tear on some sun beds and chairs( when you could get one!); drinks served using optics and measures, not ‘free pour’; use of cheap mixers; the constant ‘ spend more ‘ environment that I guess all cruise lines have. But potentially a great ship ; terrific staff; nice ports of call; Bay of Biscay calm as a mill pond; and many cheerful, friendly ‘fellow travellers’ to chat with as we queued for toast or poached eggs or more Pizza!(Except the miserable so and so who took a WHOLE pizza for his lunch one day!) And yes, we’ve booked Celebrity again …..But back to the Millennium class ships for us next time.   Read Less
Sail Date September 2014
This was our fifth cruise with celebrity and our third on eclipse. We love to sail from Southampton and to sell on eclipse is so special.the one blot on the horizon is that for the time we can sail on her we have exhausted her itineries ... Read More
This was our fifth cruise with celebrity and our third on eclipse. We love to sail from Southampton and to sell on eclipse is so special.the one blot on the horizon is that for the time we can sail on her we have exhausted her itineries .come on celebrity give us the chance to visit other destinations during the school holiday . when we boarded we were taken to Michaels club for drinks and for our butler to come and escort us to our suite this was a nice touch and stopped that awful wandering about until rooms are ready. Next year the ship is going in to dry dock for a refit. They are changing cellar masters into another bar and food venue. I personally hope that they change the seats in the moonlight sonata dining room they are virtuously impossible to move and are distinctly threadbare in parts.we did notice some difference in the food served on the ship this year, in murano the style of the food was not as elaborate as it had been on previous cruises however the quality and flavour was still exceptional. Moonlight sonata was good,but the menu was a little lacking at times. Oceanveiw cafe was as ever splendid with so many choices it should please everyone.Tuscan grill was fabulous with the best cooked fillet steak ever.one thing we really missed was the brunch traditionally served on a sea day, this was such a spectacle and everyone loved it but it has been stopped by the food health and safety brigade because it is held in the moonlight sonata dining room which is carpeted!! The entertainment was on the whole the best yet on eclipse, we were not impressed by the hypnotist at all and there was a singer/pianist/comedian who would have been brilliant if he had just sung and played the piano which was really good.mike Doyle was fantastic his impersonation of the captain was spot on and very funny. The crew are very attentive and make every effort to give us all a wonderful holiday. The ports of call were good but some thought needs to go into the itinerary as we were in Genoa on a Sunday and it was mostly closed.all in all another great cruise from celebrity well done.   Read Less
Sail Date August 2014
This review is based upon our 3rd cruise on the Celebrity Eclipse , our previous cruises being in 2010 and 2011. As the title of my review suggests, standards have definitely slipped since our last cruise with Celebrity in key areas, ... Read More
This review is based upon our 3rd cruise on the Celebrity Eclipse , our previous cruises being in 2010 and 2011. As the title of my review suggests, standards have definitely slipped since our last cruise with Celebrity in key areas, giving the impression that the company bottom line is more important than keeping its passengers happy, which will result in many more negative reviews rather than the glowing ones we are used to seeing on this and many other cruise forums. I have deliberately kept this review ship based, as there many reviews on this forum on the Mediterranean ports of call. Embarkation: Arrived at Southampton at 10.30am, checked in by 11.00am and sipping a Pimm’s in the Ocean View bar at Midday, probably the fastest check in ever! Stateroom: We were allowed into our cabin (1676) by 2.00pm and were pleased with our selection as these Aft cabins have a great view . Not really any issues with soot from the ships funnels, other than a few minor specks during the 14 days Our cabin stewards were fine (Paul and Mark) but we are not the types to call upon their services that often. However I have experienced better service from our stewards on previous cruises, for a lower grade cabin! Concierge is really not worth the extra outlay unless you want a specific cabin location (which we did) One thing my son missed were the towel animals (we only had 1) This is not important to the adults but is all part of the cruise experience for a child! Ship Cleanliness On the whole excellent but with a few minor niggles, particularly within the public toilets, where there used to be a member of staff at all times keeping it spotless but now sadly missing. Also, there were not enough waiting staff within the Ocean View café, meaning tables not cleared fast enough Dining: This is where standards have fortunately remained high, where food in all main venues was of an excellent standard (especially the cakes in Café Bacio, Murano and the indian offerings in the Ocean View cafe) However, we were dismayed that the Brunch Buffet would no longer be held, which was one on the highlights of any Celebrity cruise. A feeble excuse was provided around the unsuitability of the Moonlight Sonata for this event, but we all know it’s another Celebrity cost cutting exercise. Another negative was that Select dining no longer works, as if you have to book at least 2 days in advance for a table at the time YOU want, what’s the point? . Select dining had been offered to far too many passengers for the system to cope with Dress Code: Some guests do not have a clue when it comes to formal evenings and Celebrity should really enforce the rules within the Moonlight Sonata dining room (We observed some passengers wearing shorts / t shirts and flip flops during all 3 formal evenings) Dress rules were also not enforced within the for fee restaurants, particularly Murano, where we celebrated our 10th wedding anniversary. I do expect to see a man dressed like a UK coach driver, sitting in my vicinity when I have made the effort to dress appropriately Wives please take note, if you make the effort to wear a nice dress, have your hair and nails done, ensure your partner does not look like he is dressed for a visit to a garden centre Bar Service This is an area where Celebrity really let their customers down! As I could gather , many of the passengers on this particular sailing had obtained the 123 offer with a classic drinks package as part of their fare. The classic drinks package allows passengers to obtain any drink up to the value of $8, with a full charge being made for any drink over the $8 limit (for example if a cocktail costs $9.50, then the whole amount is charged, not the difference of $1.50). Celebrity reduced the costs to their business due to the considerable number of these drinks packages sold by • drastically reducing the number of bar staff – in ALL bars , which was especially noticeable on sea days ( 1 member of bar staff / 1 waiter in the Pool bar .on a sea day! ) Simple, If you cannot get served, you cannot drink, therefore less alcohol consumed from Celebrity’s stock • Significantly increasing the cost of all alcoholic drinks onboard since earlier sailings during 2014 (I had looked at a number of bar menus from the Eclipse for sailings in June / July, which had been posted online) Fortunately I had upgraded to the premium package before sailing but would have been pretty upset if I had found out that I could not get a glass of white wine within the Ocean View café for under $8.50 (this came from a fellow passenger I spoke to and when I checked with a barman was indeed correct) I have noticed that Celebrity are once again pushing this 123 deal for 2015 / 16 as well as RCI offering an all inclusive package with an $8 dollar limit. If you like a drink while on holiday, I would advise you to review what actually will be available AT THE TIME OF SAILING within your $8 limit and have it confirmed in writing. Canyon Ranch Spa: My wife and I used the spa 4 times during our cruise and received both excellent and courteous service (although expensive, which is only to be expected) Special mention to my wife’s hairdresser Stephanie, for some excellent syling for the 3 formal nights. Entertainment: First the good Sue Denning – a great cruise director and a lovely lady, really worked her socks off as we saw her morning, noon and night mingling with the guests. She always remembered my 1st name, always a good measure of a great CD. Would love to meet up with her again Les De Merle Trio A fantastic set of musicians and a real asset to Celebrity. Wasted in such small venue as the Ensemble Lounge. Les also gave a great lecture in Celebrity Central (standing room only!) Lenny the DJ and the Dynamic DJ Duo Lenny played ALL our requests during the 2 weeks. The DJ duo were a refreshing change and even played REAL house music in the Martini Bar (albeit only for an hour) Tenors of Rock / Jeff Stevenson / Mike Doyle All pretty good and were well worth seeing Managed to have a drink with Jeff on a number of occasions after his shows, a lovely fella! My wife really enjoyed Tenors of Rock. Very good singers unlike the ones employed by Celebrity within the ships company / house band. Now the (REALLY) bad Theatre Shows The shows produced by Celebrity for this cruise were the same ones we saw in 2010 and 2011 and have got progressively worse, in terms of singing, choreography and staging. The pool of ships theatre company entertainers must be getting smaller as they were truly awful. The company’s male lead had been promoted since 2010 and could not hold a note even if his life depended on it. The dancers were amateurish at best and could often be seen not dancing in synch with the music track. I was informed by the ships purser that the shows would only get changed after 5 years so that Celebrity could get a return on them. Not great for repeat customers! Take note Celebrity, there are lots of great dancers and singers out there, you just have to review your relationship with the company that provides your entertainment. Now for the worst part of my cruise entertainment experience (and many other passengers I suspect!) the ship’s house band The Spitfires (they also went by another name which I am unable to mention on this forum) This so called “band” were undoubtedly the WORST set of musicians I have ever heard on any cruise ship I have sailed on. We had the misfortune to heart them on many areas of the ship and they got progressively worse over the 14 days. An example of how bad they were was when a family we met had to leave poolside at 3.00pm, get off the ship and walk around Lisbon to avoid hearing them! As well as being terrible musicians, and having a female lead singer with the voice of cat being castrated and ruining every song they attempted to perform, their general demeanor and appearance was appalling. As representatives of Celebrity cruises, I would expect a certain standard of dress while performing in front of paying guests. A standard uniform of tailored shorts, matching shirts etc. would not cost a great deal of £ to implement, rather than the shambolic appearance on display. For example, the lead singer insisted on wearing a less than flattering toweling dress while singing poolside, which looked as if she just nicked a few of the many towels available poolside and wrapped herself in them. Celebrity, please take note – they are representing YOUR Business and I would advise you to get rid before your next cruise season. Ships Activities / Sun beds Basically the standard of a UK holiday camp, but costing x10 as much Actual enrichment programs (art classes etc.) too few and far between Celebrity did not enforce their own 30 min sunbed rule, which caused many an argument on sea days! Kids Club / Games Room The kids club was fine but hardly used by my son. However, we learnt that 9 year olds were able sign themselves out, so parents who left them on board all day while at port could potentially leave them to run riot on board without supervision (which some did!) The games room had the same machines since 2010! , these machines should really be updated every year. Photo Store A special mention must go to the disgraceful standard of service to passengers attempting to purchase photographs on the last day of the sailing. Things got so bad the manager left her underlings to deal with many angry passengers and went to bed! Dis- embarkation Off the ship at 7.30 and left Southampton at approximately 8.00am , well done Celebrity! Although overall we had a good cruise , it was not exceptional as were previous Celebrity sailings. Celebrity would need to address the issues mentioned before they get any more of my hard earned cash. The tag Celebrity use of "Modern Luxury" is sadly no longer the case! Read Less
Sail Date August 2014
This cruise was chosen for a family holiday, likely to be the last we will all share together, so we wanted something special and it was picked because of the destinations. Unfortunately, it did not match my expectations. Cabin: 1046 ... Read More
This cruise was chosen for a family holiday, likely to be the last we will all share together, so we wanted something special and it was picked because of the destinations. Unfortunately, it did not match my expectations. Cabin: 1046 advertised as a quad room but no larger than other concierge cabins. It has two single beds which can be zipped together , the settee makes the third bed and the fourth is a bed which comes from under the settee. Quite adequate for our 13 and 11 yr olds but could be a bit small for older children. The settee and the trundle bed are nearest to the window, which makes it very difficult for anyone to access the balcony when the two smaller beds are occupied. The balcony is slightly larger because of where the cabin is situated but still only accommodates 2 chairs, footrests and table. Because of the angle of the balcony the view is restricted in that you cannot see to the front of the ship. In comparison to other ships I have been on, the cabin itself is smaller but has a bigger bathroom. It has generous shelving, good sized shower with perspex doors. Towels, flannels, soaps etc replenished very frequently. Beautifully soft dressing gowns. Storage space generally was ok, but to access the overhead cupboards it might be necessary to stand on the bed and for four occupants extra coat hangers. Cases can be stored under the beds. Close to lift at the theatre end. Evening canapes always the same and not very appetising The large bottle of water in your room will cost you $6 so read the small print. Tea and coffee making facilities. Hairdryer not brilliant. Laundering is available but expensive. (no diy laundry on the ship) Dining: The food was excellent and plentiful. On occasions the presentation could have been better in Moonlight Sonata. Most of the waiters were very helpful and friendly. Drinks are expensive so you have to weigh up the pros and cons of the available packages. No flowers on the tables. The dining chairs are extremely heavy and virtually impossible to position near to the table without some help from the waiters who I fear will suffer with back problems later! Entertainment: Would have liked to have seen more complete shows rather than a medley of songs with a couple of dancers thrown in for good measure. Costumes unimaginative. Singers shout rather than sing............either take away the microphone or turn them down! Comedian ok, although had seen him on another ship using same material. Violinist, very good but not my cup of tea. Aerial acrobats were very good and something a bit different. Tenors of Rock good, although half the audience seemed to sleep through it! Evening singers on deck 3 far too loud and very often out of tune. Entertainments director sounds like a working men's club MC rather than what you would expect on a 5* cruise. Great if you like that sort of thing. Dress code: Formal nights most men wore DJ and women evening or cocktail dress. Smart casual was anything from leggings to sequined and everything in between. The ship did not adhere to its own policy of not allowing shorts in the dining room/public places in the evenings and are football shirts really smart casual? Pools: one indoor for adults only and never very many people in it. Outdoor pools (2 next to each other) nowhere near big enough for the number of people on the ship. Always full of kids so lots of splashing and no opportunity to swim with my 13yr old who was too young to use the adults. There is no separate pool for babies/young children. Music: Plays constantly......everywhere. Either very loud or very monotonous. Sounded like a rave at times but it's 'company policy' Library: Books are identified by author not genre so very difficult to find what you want unless you know who the author is. Poor choice of books. No managed system of logging books in and out which only goes to show how little they value the books they have. Sun beds: Never enough on sea days so we took towels and lay on the lawn deck which was not particularly comfortable. Struggled to find comfortable seating for elderly parents so they consequently spent a lot of time in the indoor spa area or the sky bar. Casino: How many slot machines???? Obviously for the American market. Games room: about 12 different games (pay for) with air hockey but extremely noisy. $10 will last about 30 minutes Tours: Guides very knowledgable. some panoramic tours which were recommended for those with limited mobility were still a lot for elderly to cope with because of cobblestones or steep inclines which were not always mentioned in the itinerary. Confidentiality: Bills delivered to the room and left on the bed for all occupants, stewards, assistance to see. These should surely be in envelopes. Tips: These are automatically added to your account at $12.50 per day per person unless you go to guest relations and ask to opt out and then you can pay who you want, how much you want. Photography: If you are hoping to take home a happy family snap then start early. On the second formal night we had several photos taken of our party by one the ship's professional photographers. When it was developed and displayed, we discovered that one of the party was hidden behind another. We were informed that he had only just completed his training and that it was our fault because we moved and to 'have another one taken on the next formal night'. Unfortunately, we were not able to do this as one of our party was not well. Thanks to his incompetence and not checking what he had taken we now do not have a formal family group photo. Shop staff: Michael Kors shop assistant extremely rude to a member of our party who was deliberating over buying a fairly expensive watch. Her attitude lost her the sale and presumably her commission. It's true, you get what you pay for and I would rather pay more and experience real 5* luxury on any one of Cunard's Queens. Read Less
Sail Date August 2014
From reading the reviews on here think I must have been on another cruise to them. All I can say is them people should go on a ship Misery of the Seas. Start with the embarkment day, used Eavseway coaches from Leeds very good but no wifi ... Read More
From reading the reviews on here think I must have been on another cruise to them. All I can say is them people should go on a ship Misery of the Seas. Start with the embarkment day, used Eavseway coaches from Leeds very good but no wifi and no power sockets on and in year 2014 they need to sort this out, but overall a pleasant trip apart from stopping in Barnsley which is not the best of stopovers at the best of times. In Southampton a dream straight to the desk and on the ship in 5 minutes, a credit to NCL where last year in New York it was absolute chaos. The cabin was spotless and our cleaners were fantastic and kept it that way and we had a good laugh with them especially over cricket and LUFC. The ship was awesome just the right size, and all areas were spotless, biggest issue on the ship was the lifts, where I worked out I spent 6 hours over the cruise waiting for them. Facilities, the football pitch was too small, half the size of other ships, and with 500 kids on, its no wonder it go full, the grass area I didn't understand and still don't, it was nice grass, no insects in them, and was ok for boules, but there are just not enough deck chairs on this ship and this could have and should be used to house more of them, its a waste of space, I had great fun with deck chair wars and beating people to them, but u are like sardines with them. The gym I went twice and was a good gym but too busy, I also found a sauna on the last day but shame it was not mixed. Entertainment I thought was awesome, the old girl from the working mens clubs ended up being quite good, but thought the comedy was amazing especially Doyle and the guy from Doncaster. Food in the Sonatta place was very good but sometimes spoilt from being too fancy I like chicken and spuds but thats me, also disappointed no lemon meringue during the cruise but never mind, our waiter Raul was the best waiter in the world and I WISH we could get him on every holiday. The buffet was average and repetitive, and the late night one was boring with the same food, breakfast was the same as any cruise, american themed but trying to be english and it don't work, come on celebrity give us Brits a normal sausage and heinz beans. Ports were good, but sometimes arrived late and drinks package is great value . There was always lots to do this ship and we had a great 2 weeks and would highly recommend it to anyone.   Read Less
Sail Date August 2014
Celebrity Eclipse Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 4.0 4.2
Shore Excursion 4.0 3.8
Enrichment 4.0 3.8
Service 4.0 4.6
Value For Money 4.0 4.1
Rates N/A 4.2

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