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4 Celebrity Eclipse Cruise Reviews for Luxury Cruises to Baltic Sea from Southampton

My wife and I would like to invite you to come along with us on our adventure into cruising and as it so happens it is with a company called Celebrity X Cruises, considering the amount of money that we paid out, we had hoped it would be ... Read More
My wife and I would like to invite you to come along with us on our adventure into cruising and as it so happens it is with a company called Celebrity X Cruises, considering the amount of money that we paid out, we had hoped it would be our “Once in a lifetime visit to the Baltic and especially St Petersburg”, between 2nd July and the 16th July 2017.” We set off on 1st July from Edinburgh flying to Southampton where we stayed overnight in The Holiday Inn where we were looked after very well indeed. We wakened early on the morning of the 2nd of July and headed off on foot to the terminal after a hearty breakfast. The journey to the terminal was described by our travel agent as a comfortable five minute walk from our overnight hotel. The weather was thankfully dry but quite clammy so you can imagine that it was not long before we were starting to feel sticky and uncomfortable carrying our main luggage and in flight cabin baggage. The first thing that we noticed was the lack of signage or Celebrity Cruise Staff to direct us to our ship (The Eclipse) having walked a fair distance we eventually asked a member of staff if we were going in the right direction, to which he replied, “you have to go back to the main gate as you have come too far for your cases to go through security. We were not very happy with this as we had not encountered any signage at all, and by now we were feeling mildly stressed to say the least so we queried his instructions and he insisted that we should return to where we had come from. We then spotted a female member of staff so we asked her opinion and she confirmed that we should proceed ahead and not go back. Once we eventually arrived at the appropriate place for baggage collection we had to bring it to the attention of the member of staff standing at a podium/desk that we were eligible for priority boarding due to us being booked in to a Concierge C1 Stateroom (1200). She told us that this was not the case and referred us to a male member of staff standing nearby, who also informed us that we were not eligible for priority boarding and told us to join the luggage queue across the road from where we were standing. I looked through the paper work that I had in one of our cases and produced a document that confirmed that we were eligible for priority boarding so he on looking at this decided that he would have to check this out and asked us to leave our cases and he would return. He then returned about ten minutes later and apologised for the mix up and attached two luggage labels to our cases and asked us to leave our cases here, (Our cases were taken from us at 11.20am and after mislaying one of them we eventually received them separately at 5.30pm, 6 hours after boarding) and follow him in to a doorway of the terminal and pointed us in the appropriate direction for the start of boarding hurdles (metaphorically) that we had to climb over/go through. We then encountered a young man who introduced himself as Jonathan telling us that he would be our Concierge for our holiday and pointed us towards a desk were we noticed a young lady waiting for us. This by the way was the last time that we personally spoke to Jonathan during our complete journey (he left three voice messages on our stateroom phone during the journey to St Petersburg and back to Southampton) We then proceeded to go to the desk and had the misfortune to deal with Wendy who insisted that we fill in a personal form declaring that we did not have sickness or diarrhoea in the last two weeks before boarding our cruise liner. She was rude and arrogant pushing our Sea Passes along the counter at us and then told us to look into the camera. We proceeded along another gangway where we were eventually met by two other members of staff who asked us for our Sea Passes, which one of them looked at and handed my wife’s back to her and then handed mine to me and stated “ok “Danny Boy go straight ahead”. My full name is D********** so I asked him not to refer to me as “Danny Boy” he grunted something towards me and turned to the next passenger behind me. We arrived on board at about 11.40am and were met with mayhem and no one directing anyone, but eventually a Public Address message was broadcast to inform the passengers that they would not get access to their rooms/staterooms until 1pm at the earliest but our cases would be delivered as soon as possible. To try and reduce this we will now go to bullet points instead. (1) Stateroom was tired in maintenance paint peeling on balcony doors, drawers in stateroom that would not close properly, pot marks on the inside of the drawers, Towels that were not 100% luxury cotton as promised, (Our Stateroom Attendant “Rivon” was a life saver in so many ways going out of his way to rectify any problems that he could to our satisfaction. Rivon is a credit to Celebrity and he has abilities beyond his role of stateroom attendant.) Our remote control for our T.V. was taped up with black tape to help hold it together. The toilet roll was a disgrace in that it was cheap and nasty and the shower was like trying to wash yourself in a wardrobe. The actual wardrobe doors squeaked and squealed like a motorbike starting up. Faulty socket for kettle for which electrician had to be called to attend to on the day we arrived. (2) We were offered a Classic drinks passage as part of an incentive to book the cruise and we had thankfully asked Sarah Sotheron in your Surrey Head Office U.K. to provide us with a copy of the drinks applicable to our package. When we went to the bars this did not tally with our list and the Martini Bar Staff actually charged us extra on two or three occasions without asking us for a signature for this extra cost. We went to guest relations to ask for an explanation as to why this was and “Ben” informed us that the classic package had changed and there was nothing that he could do so we would have to accept it. We asked to speak to a member of Guest Relations Management and Ben told us that no managers were available as they were all on their break. We then asked to speak to a manager of the bars and through Joel we spoke on the phone three times to “Bobdan”, "Beverage Operations Manager" who eventually empathised with us and eventually agreed to update us to Premium Class Drinks package two days before the end of our cruise!! Even after that we were overcharged for drinks which I thankfully noticed when I went on line via our T.V. to check our account on the night before we disembarked!!! Why? (3) Whilst speaking to Ben on Guest Relations Desk we were talked over by an irate member of Guest Relations Staff (Vlada) we had to ask her to go away three times informing her that we were talking to Ben and not to her. I had spoken to her an hour before re The Classic Drinks Package and asked her to photocopy the list for us, which she did but would not listen to us continually talking to us as if reading from a script, so I had asked her to stop talking to us as a robot. We think that she was angry with us when we later came down to Guest Relations and spoke to Ben and not to her. (4) Disembarking day was a shambles with not one sign to direct the passengers nor a single member of staff available to direct the passengers to the correct exit. What came over very clearly was that we now have your money so we don’t need to bother any more. We will never cruise again with any company due to experience with Celebrity X Cruises. Finally on a positive note to our Cruise the highlight was The Moonlight Sonata Restaurant and the staff therein especially to “Edy” and “Jon” who are a credit to Celebrity Cruises. The General Restaurant "The Ocean View Café which we had to use for lunch when the ship was in port was like a cattle market with cold/lukewarm food and rude staff. We visited The Café Al Bacio on various occasions and each time we found the staff to be totally unprofessional giving the distinct impression that they did not want to be there. No attempt by the staff to smile or make you as a customer feel welcome. We have written directly to the Celebrity C.E.O. Lisa Lutoff-Perlo with our complaints and through her office we received three phone calls to apologise and they offered us Future Vouchers off our next cruise via e mail even though we told them on the phone that we would never cruise again. We simply asked them to confirm in writing (Snail Mail) that our complaint had been heard and that something would be done to prevent this happening to anyone else in the future, but this was refused and stated this via e mail. The whole impression that we were left with was one of neglect in maintenance and a complete fall in standards as we had spoken to quite a few other passengers who unlike us had sailed with Celebrity before and they also felt that the ship was badly run down and neglected. Unfortunately the prices charged for a supposedly luxury ship and Concierge Stateroom were extortionate to say the least and to offer us vouchers off our next cruise when told that we would never cruise again were an insult. Read Less
Sail Date July 2017
This was our 30th cruise, our 5th on Eclipse and the 3rd time we had done a Baltic cruise on Eclipse. It was only the 2nd time we had cruised since my wife was diagnosed with Gluten Axtaxia (1st in April on Ovation of the Seas was poor re ... Read More
This was our 30th cruise, our 5th on Eclipse and the 3rd time we had done a Baltic cruise on Eclipse. It was only the 2nd time we had cruised since my wife was diagnosed with Gluten Axtaxia (1st in April on Ovation of the Seas was poor re gluten free food in MDR) We chose Aqua Class to eat in the Blu restaurant so more care re food. Cabin 1549 had a very obstructed view with a large overhang with flaking paint. Cabin was quite dirty in places, ball of chewing gum and glass splinter on carpet and dust on some surfaces. Work tops had sticky marks which were NOT cleaned even after we complained and broken shower was not repaired. Blu restaurant could only offer 2 GF cereals chocolate stars and honey nut loops (okay if you are under 10) We brought our own which caused comments from staff and guests. We were allocated 1 waiter to serve us so service took a bit longer. Poached eggs were either hard or under cooked when my wife complained waiter stood over her and waited till she checked each one. We had to book our evening meal the night before but had NO choice of desert we were told one would be made specially for us. The previous cruise had norovirus so the 1st week staff in buffet served the food, took longer and buffet was full to bursting. My wife was given gluten, we suspect by staff using same tongs to serve gf and non gf food. Twice we had to point this out to supervisors. Entertainment was poor same tired comedians same tired jokes, same magician Talented singers and dancers but bizarre shows. Highlights were Stars of Russia and Ukeboxe. On final night waiter in Blu berated us for 10 minutes when my wife pointed out that the pudding was curdled. He said we had been given special treatment as my wife was "the only coeliac on the ship!" and kept asking what we were going to say in the guest survey. Ship looked tired with grubby worn chairs and holes in carpets- so disappointing after our previous cruises and several guests agreed with us. Read Less
Sail Date June 2016
My wife and myself cruised from southampton to Iceland and the fjords and excuse the pun but sailed through the check in.We were told to probably expect traffic problems but it was not as bad as we expected We had cruised on the Equinox ... Read More
My wife and myself cruised from southampton to Iceland and the fjords and excuse the pun but sailed through the check in.We were told to probably expect traffic problems but it was not as bad as we expected We had cruised on the Equinox the previous year so we knew the layout of this ship would be the same.We had a cabin on deck 10 concierge and although people say it is not worth it,it is whatever one chooses.The cabin was nicely presented and kept clean througout the cruise.It is also a personal choice where you eat,we were on 2nd sitting MDR and to be honest we would not like to eat in the oceanview in an evening as it is too much like a canteen and a bun fight, although at lunchtime there was plenty of choice of food.In the MDR it is fine dining and that is what you get and although we were not impressed with the food on our first Celebrity cruise we could not fault the food on this ship.Meals were professionally presented and always with adequate vegetables and you could always have a side order of veg if required.The quality of the meat was excellent and what impressed us most was the prime rib of beef which you hardly needed a knife to cut it as it was so tender. ENTERTAINMENT.It depends what you want,the opening show by the entertainment team looked quite good full of activity but we felt their closing show was not as good as apart from the people on the apparatus the remainder of about eight dancers were not really doing much apart from twirling around.The guests the Tenors of Rock were a bit loud.If you like risque entertainment then go to the late night adult shows which were good.On the team quizzes in an afternoon you do need a team of six otherwise you do not stand a chance unless you do not want to win. PORTS OF CALL.It is what you make it.Study the excursions well before you cruise and see if the excursion is worth it as at many places you can get on a Hop on Hop off bus to tour around the town if you want to go further then book an excursion. Read Less
Sail Date July 2014
We live just outside Southampton so it was really easy for us. No limit on the luggage and easy check in at Southampton Cruise Terminal. 1st cruise for us aside from a Nile cruise and decided to go with Celebrity for convenience. We ... Read More
We live just outside Southampton so it was really easy for us. No limit on the luggage and easy check in at Southampton Cruise Terminal. 1st cruise for us aside from a Nile cruise and decided to go with Celebrity for convenience. We purchased the all inclusive package and paid the tips upfront, tips £220 or thereabouts for 2 persons - the all inclusive package is limited to certain drinks but so long as you only choose from the options in the package you will not have a large bill at the end of your holiday. Our room 6303 had a balcony which was really nice, and as at the back bigger than the standard balcony. Lovely decoration, comfortable bed and we had plenty of storage space. Main restaurant Moonlight Sonata - if you elect to pay gratuities up front you can have flexible dining option which means you can eat when you like, - if you do not you and elect to have fixed dining you will have to choose an early dining option or a late dining option. If you are flexible you can sit at different tables if you are fixed you will likely dine at the same table at a fixed time. Waiter service and you can have anything from Snails and frog legs to fillet steak. The Oceanview Cafe is the main daytime restaurant and is self service - the food is very varied and very good. Large indoor swimming pool, gym and two outdoor pools - bowling green on the top deck and glass blowing on top deck which is really fun to watch. Great entertainment in the Theatre, lots of shops and art gallery, Casino for those who fancy a flutter. Ports of call were Brugge - bus to town, Warnemunde lovely sea front town, (tour from here to Berlin) St Petersburg, Tallin - city of two halves - old and new, Stockholm,- (you need Krona here) take the bus into the city it is a very long walk, Helsinki - bus into city - lots to see , Copenhagen - little mermaid statue is within walking distance of cruise ship, and home. Would recommend the trips as they are very reasonable - you can't go to Russia without a visa but don't need one if you go on a cruise excursion. We did our own thing aside from Helsinki bus cost approx $12 return each and St Petersburg. For St Petersburg you can get a 2 day block trip, but they are long days and you do spend time eating and drinking as part of the trip. We took 3 half day excursions to The Hermitage Museum, Catherine Palace, and the Cathedral tour, visiting the Church of the Saviour on Spilled Blood,St Isaacs, and St Nicholas Naval, each Cathedral different and included travel and entry. The of our 3 tours was about £240 for both of us. A safe option and we have returned with some fantastic pictures as well as the memory. Plenty of bars on board and you can be as busy or as relaxed as you wish, we had a wonderful time, saw some fantastic places and would have no hesitation in recommending Celebrity Cruises. We will deffinately go on the ship again - we loved it - worth the money. Read Less
Sail Date August 2013
Celebrity Eclipse Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 4.0 4.2
Shore Excursion 4.0 3.8
Enrichment 4.0 3.8
Service 4.0 4.6
Value For Money 4.0 4.1
Rates N/A 4.2

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