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3 Southampton to France P&O Cruises Britannia Cruise Reviews

We had a week aboard the Britannia along with my elderly parents who had never cruised before. We had been a little concerned having read previous reviews, but went with an open mind. The ship itself is spacious, spotlessly clean and ... Read More
We had a week aboard the Britannia along with my elderly parents who had never cruised before. We had been a little concerned having read previous reviews, but went with an open mind. The ship itself is spacious, spotlessly clean and very well laid out. We were all able to find our way around it quickly. The concerns around the lack of stairs mid-ship were well founded, but I would say that even with my Mother who is a wheelchair user, coped well. Although it would have been even better if some impatient able-bodied people had not been so keen to push their way in front of her to access the lifts. We used first-sitting in the Oriental at night which suited us well. Food was lovely and the waiters professional and friendly. It was a pleasure to eat each evening. We also used the Horizon buffet during the daytime, again the food here was hot and varied. One evening we ate in the Limelight club where we saw Eric and Ern. It was a great evening all round. All entertainment was first-class and I would especially recommend the show ‘Gravity’. We had balcony cabins which were roomy with plenty of storage space. Our cabin steward Edward was so helpful and opened up our balcony divider between the cabins so we were able to sit outside with my parents and we spent quite a time out there. We had a wonderful week and we can’t wait to get aboard the Britannia again! Read Less
Sail Date May 2016
This cruise was planned for Brugges/Belgium. It was changed at the last minute, but I won't comment on that because the change was understandable and couldn't really be helped. This was our 6th cruise (and the first one on ... Read More
This cruise was planned for Brugges/Belgium. It was changed at the last minute, but I won't comment on that because the change was understandable and couldn't really be helped. This was our 6th cruise (and the first one on Britannia), I had high hopes for Britannia, but unfortunately it was a bit average The good points were the bathrooms were great (other than the lack of handwash or soap in cabins), food in the main dining room and pay extra venues was good, it was very clean and staff were very polite. One of us did a cookery class and the cookery school was very good!! In terms of negatives, this is a new ship, I expected to be wowed and it was very underwhelming. The central areas were very bland and lacked the glamour of other ships I had travelled on, the bedrooms were a bit like a travel inn, safe but bland! The layout was confusing, staircases that went nowhere and lifts were too busy. We booked a balcony cabin for 2 adults and 1 child, thank goodness it was only for 2 nights! When the bed was down we had to crawl under it to get to the kettle or balcony, not workable for a longer cruise, 2 days was more than enough! We have travelled with P&O and Celebrity before, we were really hoping that Britannia would give Celebrity a run for its money, sadly it didn't! Such a shame for a new ship. Read Less
Sail Date March 2016
We have just returned from a 2 night "Taster" cruise that was originally booked for Bruges, however due to the recent attacks, the destination changed to Le-Harve. This was OK with us as it was more about what holiday life on a ... Read More
We have just returned from a 2 night "Taster" cruise that was originally booked for Bruges, however due to the recent attacks, the destination changed to Le-Harve. This was OK with us as it was more about what holiday life on a ship would be like as this was our first cruise experience before we think about booking a longer 2 or 3 week holiday. On the back of this experience, I would not return to P&O. As with a lot of other passengers, we were considering booking a cruise as our main holiday and thought this would be a good way to try things out. Although the ship itself is great, clean, plenty of space in public areas, the whole experience from check in to disembarkation was one of the worst examples of customer service and service delivery I have experienced. Check in staff - Can’t recall one of them cracking a smile. When you board and go through security, our cards were snatched out of our hands before we could present them and then were pointed to a queue to join with as little enthusiasm and engagement as possible. Its difficult to give further examples of the poor service level as there simply wasn’t any. Remember, this is supposed to be a taster cruise.... a chance to sell and promote a product and this is the first experience we have. Once on-board, the experience continues in the restaurants. Waiting staff simply looked borderline angry, little dialogue, interaction, recommendations. I asked for a jug of water and was told "No....is not possible” before I could respond...he had turned his back and walked away. When asking for a clean cup, the waiter gave a long sigh followed by him walking away again with no idea if her was coming back. a short time later, he returned with a cup and just put it on the table....no dialogue, no interaction, no eye contact. They would be better placed in some kind of zombie movie, as Oscars would be a guarantee. Waiting time for drinks - gave up, and asked if we could order drinks and actually have a look at a menu as none on table. Again, remember...taster cruise....a chance to sell and promote a product. As for checkout - carnage. a 200+ queue to exit that had no organisation - people joining the queue wherever rather than the back, people jumping the cornered off areas whilst staff just stood there presumably rehearsing for the upcoming part in P&O Zombie "Apocalypse at sea" movie. Its such a shame as the Britannia as a ship is large, quality finished ship. The rooms are good and the beds are very comfortable. The whole experience is let down by those on shift over this last weekend. I am not sure if the tie in with Ant and Dec's Saturday Takeaway is part of the problem, in any case, as a paying customer, it shouldn't matter as part of customer service is delivering this in a reliable and predictable manner. We will not be booking P&O Cruises again and encourage others to avoid at least until some explanation comes from P&O to explain or justify such as poor delivery of there product. Read Less
Sail Date March 2016
Britannia Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 5.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.0
Fitness Recreation 5.0 3.6
Family 5.0 3.6
Shore Excursion 5.0 3.5
Enrichment 4.0 3.2
Service 5.0 3.9
Value For Money 5.0 3.5
Rates 5.0 N/A

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