1. Home
  2. Cruise Lines
  3. P&O Cruises
  4. Britannia Review
  5. Britannia Cruise Reviews

41 Southampton P&O Cruises Britannia Cruise Reviews

Recommended. Sunbeds were reserved round all pools. Three small smoking areas with no sunbeds only chairs one under cover cold windy & dark with sunny tables that were no smoking? Hidden extras. Different prices in bars. ... Read More
Recommended. Sunbeds were reserved round all pools. Three small smoking areas with no sunbeds only chairs one under cover cold windy & dark with sunny tables that were no smoking? Hidden extras. Different prices in bars. Norovirus on ship advised use own toilets meaning having to wait for overcrowded lifts as no stairs run through middle of ship?? Penisular breakfast cold toast brought out 35min wait for breakfast hard poached eggs & cold coffee. Horizon buffet good breakfast but like a cafe tables not cleared and floor not hovered between sittings 1st & last cruise not relaxing ship too big too much walking. Butlins at sea but nor butlins prices. Wouldn't recommend to my friends. Drab tired decor. Different prices at bars for same drinks. Internet £7.75 a day free in all hotels we've stayed in. Complaint just done taking in to travel agent tomorrow. Costa/Java staff rude & deck 7 outside terrace dirty ashtrays full Read Less
Sail Date June 2019
Travel outside school holidays on a family ship so expected to see some young children but the ship was packed with children of all ages. It only cost £50 to keep them off school. Screaming and running around for the most part ... Read More
Travel outside school holidays on a family ship so expected to see some young children but the ship was packed with children of all ages. It only cost £50 to keep them off school. Screaming and running around for the most part uncontrolled by parents and guardians. Children sitting and running all over the dance floors until midnight. Young children sitting on the bar counters and none of the staff saying a thing. Health and safety risk also not hygenic! No proper lifeboat drill some passengers told not to bother taking their life jackets to the drill! Didn't meet our cabin stewart for 3 days only after we complained to reception. Berth at Rotterdam not where we expected. At the makeshift tent which was cruise terminal there were no facilities apart from a shuttle bus which took at least 20 mins to get to Rotterdam and there was nobody from P&O at the other end to tell us where the main places were. We were given a map but it showed that the ship was docked at a different place so when the shuttle dumped you you did not know were you were!! Getting back to the ship was a nightmare as no one from P&O was around to control the Q's and the shuttles were few and far between. Very dissappointed and were glad to get off. Standards have slipped and no one seemed to be in charge of anything. Read Less
Sail Date June 2019
We cruised with P and O for many years up to 2014 when we decided that as their standards had dropped so much we would try other cruise lines. We found these other cruise lines were still up to the standards that P and O had before 2012. ... Read More
We cruised with P and O for many years up to 2014 when we decided that as their standards had dropped so much we would try other cruise lines. We found these other cruise lines were still up to the standards that P and O had before 2012. P and O had been in contact with us over the years trying to convince us to try them again assuring us that the standards were once again on a par with other cruise lines. We decide to use them during the May half term and go on Britannia on the 25th with the Grandchildren. We wish we hadn’t. The ship was late in due to some mechanical problem, (which we now know they had before they left on the previous cruise, so using it with this problem made it worse) and we were delayed many hours, but the worst of it was that having driven over 4 hours down to the port with children in the car we were them held on the port by CPS in a car park for at Mayflower terminal for over 3 hours without any facilities, refreshments or information. People who were not booked with CPS were allowed on the ship but anyone booked with CPS were kept away from the ship until almost 9pm. The organisation was terrible. Having got on the ship it was chaotic and we were unable to get any food until after 10pm, but had to leave it for the muster which was at 10.30. Because of all of the chaos on the ship continuing during the muster our granddaughter was lost in the crowds and no one would take it seriously saying that they would look into it after the muster. We refused to wait and one of us went to the reception to report her as missing, whilst one of us continued to look for her. The Captain went on and on during the muster, far longer than necessary, whilst the reception said they could do nothing. We eventually found her sat outside the room, 30 minutes after the muster, having found it by asking people where the room number on her ships map was. So generally a very poor start to the cruise, still we decided to put this behind us and enjoy the time together. Unfortunately, despite being told that because we had children, we would have a table for 4, but they put us on a table for 7. We tried to change it but were told it was unlikely that we would be able to move. In the end we had to transfer to freedom dining which we don’t like when we have children with us, it is never a problem on other cruise lines they always accommodate us. To turn to the cruise itself, the ship was a bit chaotic throughout the week, culminating in passengers not being able to get off the ship by tender at the last port for over 2 hours. There were several late night or in the middle of the night announcements, none of which made any sense. The Costa café was very poor, the service was virtually non- existence and when you went to the counter to seek a coffee you were treated to insolence. Many people left the café without ordering and we only went twice due to the issues. The food was okay but a bit samey and mediocre at times in the restaurants and the waiters were a bit hit and miss. The buffet was better than the normal with good access to tables. Since the last P and O cruise we were on the singers were better but the Headliners were not as good and the shows were poorer with less sets etc. There was also less shows generally. Daytime activities were also poorer and unlike other cruise lines, there is a lot less to do for older children during the day, although the kids club for 9 years olds was excellent and could not be bettered. We have been on most P and O ships and Britannia is the worst, is far too big to be so disorganised and whilst P and O are still pushing for bigger and bigger ships, they need to get their organisation Read Less
Sail Date May 2019
I chose this cruise to get a little bit of sun, rather than sit at home watching the rain. This being my third time on Azura, I thought I knew what to expect. Embarkation went smoothly, and I was in my cabin swiftly. I noticed that the ... Read More
I chose this cruise to get a little bit of sun, rather than sit at home watching the rain. This being my third time on Azura, I thought I knew what to expect. Embarkation went smoothly, and I was in my cabin swiftly. I noticed that the plug in the basin was closed,and I wondered why. It didn't take me long to find the answer. I was on deck fourteen, but when I went to decks six and seven, THE SMELL OF RAW SEWAGE WAS OVERPOWERING !!!. Lots of people were complaining throughout the whole cruise. I spoke to reception desk about this,only to be told that they were aware of this problem, and they were working on it. Previous reviews that I have read have indicated that the problem has been on board the ship for some time. The Captain was never to be seen around the ship,except for photo shoots, nor was the chief Engineer,as I would have approached one of them to ask about the problem, which continued for the entire duration of the cruise.( I later found that the basin was kept plugged to prevent the smell entering my cabin). I dined in the restaurant on only three occasions,as the food was only lukewarm, and on one dinner the ribeye steak was so tough that three members at my table had to send it back. After that I dined at the buffet,where the food was Lukewarm too. The entertainment was mediocre,same old gags from old comedians. On one occasion the show was cancelled because of rough seas. To conclude, six sea days are too much,when the entertainment is poor. However if you like dancing,or quizzes,or overpriced bingo,or old movies then this ones for you. I won't be back on Azura! I have a Cruise booked on Brittania for next year,but I won't be going,unless P&o redress me for the disappointment that I endured on this cruise. Read Less
Sail Date March 2019
I have been with P&O many times. I have always been full of praise and delight, about all off our Cruises’s However, I am now questioning if I will EVER use P&O again. P&O is now owned by Carnival, it shows that all they ... Read More
I have been with P&O many times. I have always been full of praise and delight, about all off our Cruises’s However, I am now questioning if I will EVER use P&O again. P&O is now owned by Carnival, it shows that all they are interested in is money. The Britannia is a “Cash - Cow”. No interest in the care of passengers needs. I was on P&O’s Britannia for 16days to the Western Caribbean on the 26/10/18. Starting off from Southampton flying back from Barbados to Gatwick. I have never seen such disgusting behaviour from both passengers and overpowering bullying staff. The food was disgusting, I was with freedom dining in the Meridian. The staff were non existent, just like the food, we had to wait forever to be served. ( not the fault of the staff in the restaurant, perhaps bullying officer crew members) It was no different than the buffet dining, except in the buffet you had more choice of HOT food. We tried a few of the paid Restaurants £30 extra per person was it worth it... NO The only one that was good was the “beach hut” £7.50. In Epicurean Resturant a long hair was found inside a roll. A lot of people ( me and my friends included) were complaining about the type of clientele the passengers were I could only say Feral, loud, brash, drunk and disgusting. 10 people detained and escorted off the ship. P&O is now owned by Carnival, it shows that all they are interested in is money. Not the service or care of passengers needs. Too long at sea. If we had wanted to go on a Butlin’s holiday we would have booked with them. The design of the ship is awful! The entertainment was extremely poor throughout the two weeks. The reception is a very small enclosed space and to have pungently strong lilies is CRASS to someone who has allergic reactions, having to use an epi - pen. I could go on, however I will not. I thank you P&O Britannia for RUINING my holiday and making my holiday a MISERY for two weeks. Read Less
Sail Date October 2018
I was disappointed I put my expatations so high when I left home as it was British. Ship Brittinia was let down 3 year old ship felt more like 20 year old ship rusting most parts. I been on other 5 cruise ship smunched older they were ... Read More
I was disappointed I put my expatations so high when I left home as it was British. Ship Brittinia was let down 3 year old ship felt more like 20 year old ship rusting most parts. I been on other 5 cruise ship smunched older they were far supier and no rust. The ship felt more like 5 star hotel. No atomephere anyway on board. The toilets so far away from bars and resturants and in general one main door leading to gents and ladies totlets when you did find one always blocked. The food in freedom dinning and Horizon basic standards cheap quality. Unless you went and pay lot of money to eat in other resturants. The sindue resturant £20 cover charge and lunchtime tapers £4.75 not value for money as is already paid for food on board all inclusive that was that was the on board pay extra for everything. The sindue resturant was disappointing the different than normal Indian it wasn't the michelin chaff standard the service was good. The Spar was a total RIP off heavy sale. The Elemiss Detox programme they do free simnar no pressure sale to book appointment for a test for £72 person or same price if there is only one. They say depending on the result of your test it's one of £80 DEXTOX programme no obligation to buy. When you go Christrieen said to me my sister in law have simlair results it's never happened before if we don't do any thing know we could head for stroke heart attack concert etc he says it doesn't mean it will happen but the tests are indacteing that. He wouldnt give us the name of products or diet and exercise programme unless we buy it for £490 each 6 months. He can't give us the test paper he needs to send result to doctor who will look at and he will proscribe the one for us. The diet exercise programme is same programme you put people on heavy weight training programme so much diffrent programme for each person. I can't believe I felt for his sale plater It's a total rip. But otherwise the cruise wasnt bad. Read Less
Sail Date April 2018
First went on P&O canberra in the 80s' but this new one is not as good as the top class ones we have been on. RCI, Princess, and Holland America are the premier league ones.This new ship is very drab.The passengers who all deserve ... Read More
First went on P&O canberra in the 80s' but this new one is not as good as the top class ones we have been on. RCI, Princess, and Holland America are the premier league ones.This new ship is very drab.The passengers who all deserve a holiday age in 80+ if you do not have a wheelchair,scooter,walking wheel frame or walking stick you are in the minority.This is meant to be a family friendly ship? No so the children like us like ice cream, £1.95 a scoop or £2.15 for a Magnum on a stick.All other good cruise lines have these free.The shuttle bus in ports are £4.00 each way other cruise lines are free.Gratuities are £7.00 a day pp.14 night cruise is £98 With 3500 passengers = £343.000,and tips not going to the crew who have told us they get paid in US dollars.The cabin and bar staff and restaurant crew are excellent..The Headline theatre holds 930 seats for 2 shows a night.= 1860, then with 3500 passengers this leaves 1640 people who cannot see the main show.Dining is moderate to poor..Health & Safety, washing hands with anti bacterial is most important, the Horizion buffet has sinks to wash on entry,but the main dining rooms dis not have until we reported it,the the sprays were put in place at the entry to the dining areas..If you go ashore you have the sprays on you return to the ship,but if have all aboard by 4-30pm the sprays are taken away at 4-15pm so the last people on board cannot clean their hands. Read Less
Sail Date April 2018
The worst 2 weeks of our life, this was supposed to be our honeymoon! Where to start... Firstly we arrived in our balcony cabin to find remaining confetti from someone who must have had the room before us i imagine, no tea bags, coffee ... Read More
The worst 2 weeks of our life, this was supposed to be our honeymoon! Where to start... Firstly we arrived in our balcony cabin to find remaining confetti from someone who must have had the room before us i imagine, no tea bags, coffee or milk available we had to wait 30 mins until someone bought us some. The first night- major design fault in balcony rooms, balcony doors did nothing but creek! The next day after no sleep we askes to speak with a manager in reception where the inconsiderable woman told us we would have to come back as he was unavailable until 5pm, no apology no care whatsoever. After numerous complaints we made they finally decided to move us into a different cabin for the night- relief? I think NOT the useless people moved us to another room which were right next to the flippin boats generators! Horrible grinding and vibrating noises! So once again (its now 11.45pm) we called reception and 20 min later they bring us a new key to another room! At this point i believed i was going insane the new room they have us for the third time made the same horrendous noises as our first room! At this point enough was enough we asked the staff member to call reception and explain to them that this was not acceptable, when the staff member came off the phone he told us we had to go to reception in our pjs as they would not come to us at this point i think any sane person was contemplating jumping off the ship due to no sleep for over24 hour! Once we got to reception i asked the manager to make his way to once again ANOTHER cabin where we them offically gave up as it was a situation we were never going to win! Dining- no organisation whatsoever!! We were not "allowed" to reserve a 2 person table it was a first come first serve which is ridiculous considering how many passangers there was even after explaining to the dining manager it was out honeymoon and we didnt think waiting 45 minutes every night for a table was good enough after paying over three thousand pound he seemed absolutely useless did not show any interest in what we had to say, no resolution once again. The food in the "Horizon" dining room was TERRIBLE everything was reheated right down to the poached eggs! We saw the so called chefs bring out the pre cooked poached eggs out and throw them back into hot water to warm them up! The same happened with some fish my partner had! He saw the chef place the tray in the microwave to reheat when my partner asked him why he did that the so called chef replied with "theres too many people this is how we do it" absolutely unbelievable we could not believe what the heck we were seeing or eating! For 11 out of the horrible 14 nights we were on this night mare we ate at the "beach house" where it was the best of a bad job each night we paid an extra £19 a night as there was a subcharge to this resturaunt another joke in its self! Room service- an absolute con! So our cruise apparently is "all inclusive " well dont be fooled what a big fat lie that was! They charge you for everything other than your poxy brekki! I ordered a pizza one night the pizza arrived like it had been sat in a box for the past 3 months, dry burnt and completly inedible i called room service and immediately asked them to take away the food and i was not going to pay for it- 4 hours later the pizzs remained outside our cabin door!! I seriously would not feed any of that food to my dog if i had one! Burnt toast, no grilled meats weve been living a nightmare! Staff- exceptionally RUDE other than our cabin steward Suneesh and the staff from the beach house restaurant, the rest of them had no idea what was going on from reception staff to chefs to managers absolutely disgusting i have never experienced anything like it. There is not one good thing we can say about out 14 night experience on p&o i urge anyone who is contemplating travelling with them to NOT do so, all they want you to do is spend all your money! Lets not forget the "service charge" of £98 per person i think NOT i can assure you all now they do not deserve any service charge. Thanks p&o you truly ruined our honeymoon not that you care ! Wont be wasting money with you. Read Less
Sail Date April 2018
We booked a taster cruise as we are looking to book a family holiday next year, we haven't been put off cruising but definitely won't be booking with P&O. Due to an on going IT issue Britannia was late to leave, late to ... Read More
We booked a taster cruise as we are looking to book a family holiday next year, we haven't been put off cruising but definitely won't be booking with P&O. Due to an on going IT issue Britannia was late to leave, late to arrive in Zeebrugge and we couldn't go on our excursion. Total lack of organisation at all levels, too many people trying to get off at once leading to closure of gangways for a time, finally able to leave ship around 1pm so too late to do a lot. Unorganized getting back on the ship with gangways being moved around,leaving everyone dockside. No record of our restaurant booking and being told we couldn't have a table at all anywhere as it was too late to book one by 2nd sitting so only option was buffet, which was average at best Breakfast was the most awful affair, literally like a scrum to get any food, queues everywhere and no tables. Rude staff that couldn't be bothered to serve at the bars or restaurants. Managers who spoke to servimg staff like dirt in front of customers. Cabin steward just letting himself in and out of the cabin without knocking, including when my husband was drying himself after a shower. The whole experience was stressful, badly managed and made worse by rude staff. Safe to say we'll be spending our money elsewhere. Read Less
Sail Date April 2018
Mini cruise to Zeebrugge. This cruise was a nightmare from start to finish, as we spent half the cruise queuing. Departure delayed for over 4 hours, muster delayed 45 mins, passengers left standing. We missed our Dinner Friday night as ... Read More
Mini cruise to Zeebrugge. This cruise was a nightmare from start to finish, as we spent half the cruise queuing. Departure delayed for over 4 hours, muster delayed 45 mins, passengers left standing. We missed our Dinner Friday night as pagers did not work. Arrived 3 hours late in Zeebrugge, Missed our Segway experience. We waited over 45 minutes to get off the ship, There were 3 gangways out, only 1 in use. waited over 30 minutes to get back on, again 3 gangways out but only 1 in use.There was no organisation the staff were like headless chickens. Reception staff ignorant & miserable, very unhelpful. Watched an entire show, but could not get a drink. Some of the Captains announcements were inaudible, and his tone sounded more like Butlins at sea. Still no bill provided, money including what should have been on board credit was taken from our banks. Read Less
Sail Date April 2018
We selected this ship thinking it would be perfect due to the age and size, and how wrong were we. Who ever designed the ship needs to have a rethink. The whole layout is wrong. I felt it is crammed with cabins. Nothing is grand and ... Read More
We selected this ship thinking it would be perfect due to the age and size, and how wrong were we. Who ever designed the ship needs to have a rethink. The whole layout is wrong. I felt it is crammed with cabins. Nothing is grand and giving off a wow factor. The service on the ship is average - nothing special. Staff are not really interested or bothered. The food in Horizon is just normal canteen food. hygiene on the ship is the worst I have ever seen, it's not policed at all by staff, people just walk past staff disinterested staff, water bottles being filled up at the water drink station again staff witnessed but nothing said. We had food in Merdian this was a hit and miss, you either had good service one night and awful service the next. My feeling is as soon as you get on the ship they want you to spend and spend. The drinks are expensive. Our room was ok we had an inside cabin but noise issues and complaining we were moved to a balcony- no way would I pay what some people paid for 23 nights. The entertainment was very poor, no real interaction in the day time, and night time was poor. P&O you really need to listen to customers and take on board what people are saying and learn from it. You have a British ship but yet hire Indian people....nice enough people but they are not giving the best customer service...and the reason is they don't speak 100% English. Would I go on P&O again my answer is definitely NOT, nothing special was given to me. Read Less
Sail Date October 2017
Just saying that there was little fun on this ship to be had apart from for the riotous kids who had taken over the swimming pool. A badly designed ship, with sharp elbows from fellow diners in the self service restaurant. Did they think ... Read More
Just saying that there was little fun on this ship to be had apart from for the riotous kids who had taken over the swimming pool. A badly designed ship, with sharp elbows from fellow diners in the self service restaurant. Did they think that there would be nothing left for them? The cabin was good as was the cabin steward. The food was not so good, and the areas cordoned off and charged for separately seemed to be an apt comment on p&o money grabbing. We normally go with Royal Carribean and missed out on the fun, the use of Sauna without having to pay tens of pounds a day, the only thing that we really did not like on our RCI cruise to the Canaries last year was the BIG TELLY which took over the top deck and pumped out football all day and night. No wonder they are throwing cruises away cheap! Read Less
Sail Date October 2017
I have cruised 4 times with P&O and never again! My son and I don't use the restaurants we use the buffets for our meals, the choice is terrible with curry served every day the prawns were falling apart as were the mussels like ... Read More
I have cruised 4 times with P&O and never again! My son and I don't use the restaurants we use the buffets for our meals, the choice is terrible with curry served every day the prawns were falling apart as were the mussels like they had been frozen for too long also calamari which was over cooked all of the above mentioned food was on par with what you would buy in Iceland (i kid you not) we even missed one meal as there was nothing we would eat off the menu we felt we were eating food we didn't really want as this was the only choice. The organisation when disembarking in Sardinia was a nightmare people stood in queue in the baking sun this was due to P&O giving us only 5 hours to visit so everyone was trying to get off the ship at the same time (poor organisation) the room service on this ship you now have to pay for (last three cruises this service was free) you can eat in the nice restaurants for a small fee, why should we pay more we already paid for the cruise and greedy P&O are trying to squeeze more money out of us. the engine was blowing black soot all over the deck which had to be washed down every day so some areas closed for cleaning. I my honest opinion I think this cruise is over charged for what you get Britannia Curry Cruise Never again Read Less
Sail Date August 2017
Myself and my husband ( with our two children) were sailing for 6 days cruise to Spain ,France and Guernsey. Before this cruise, we regularly go cruising, with different companies. But we never sailed with PO Cruises before. Overal ... Read More
Myself and my husband ( with our two children) were sailing for 6 days cruise to Spain ,France and Guernsey. Before this cruise, we regularly go cruising, with different companies. But we never sailed with PO Cruises before. Overal I will describe a cruise to be like a boarding school experience with terrible food and really bad service. We had many issues with the service on the cruise, such as: There were 2 black tie nights during our 6 nights on board. My husband did not bring a black jacket and boe tie . We, because if this, were not allowed in the restarant and on desks during those nights. We had a terrible problem with our room card is not working and we had to go to reception 5 times to sort it out. It took us nearly 3 days and during this time we were not able to buy drinks. The food was just not eatable. It can be described as very bad quality pub food, the same every day. The were very long wait at every port and everyone had to wait for up to an hour for transportation and to go back onto the ship. The staff either ignored our complains, or constantly told us off. They appear to be only interested in selling extras to us. Our last port of call was cancelled by the captain due to the 25 knots wind . It looked fine and snny to me, butthe captain just told us that there will be no stop in Guernsey. We both felt that PO cruises provided us with the experience which we can not described as a holiday. We were so glad to arrive back to Southampton. Read Less
Sail Date July 2017
Never again overall the shops were OK the restaurants were good the PAY EXTRA ( cover charge ) restaurants were brilliant . Entaiment was good for extra £22 a head you got to see Ann Reid and or Morecambe and Wise tribute p&o the ... Read More
Never again overall the shops were OK the restaurants were good the PAY EXTRA ( cover charge ) restaurants were brilliant . Entaiment was good for extra £22 a head you got to see Ann Reid and or Morecambe and Wise tribute p&o the cruise that just keeps taken . Britannia to big to many cabins no promaenade to noisy throughout the ship. This was our forth cruise with p&o never again in fact it has put us off for life the crew ie the stewards , restaurant workers waiters looked and sounded so fed up ( miserable) anybody reading this review please please be aware G deck aft is unbelievably noisy not just engine noise you will hear the live lounge evening 8.00 pm to late oh and rehearsals and you cabin will shake vibrate make very strange sounds and reception will say (p&o patter ) sorry we can't do anything good luck. P&O what's happened Read Less
Sail Date June 2017
We chose this cruise as we wanted a short break and to visit Brugge .Please do not book suite cabin G733 or the cabin next door which is G731. The vibrations that we encountered in G733 from the engines were horrendous .They are so bad ... Read More
We chose this cruise as we wanted a short break and to visit Brugge .Please do not book suite cabin G733 or the cabin next door which is G731. The vibrations that we encountered in G733 from the engines were horrendous .They are so bad that you won't be able to sleep for much of the night.You will also get loads of soot on the balcony . The problem with cabin G731 is not the same vibrations from the engines BUT you will hear all the noise from the Live Lounge which is situated under this cabin. We did think that we may be able to hear distant music but not to the extent that again you cannot sleep.It sounds as if the music is coming from the other side of the wall!! This not only happens all evening and into the early hours of the morning but also every time they have rehearsals. The vibrations from the music can also be felt and you will notice if you put something on the table that you can physically see it moving even when you are docked. The staff are aware but P&O still sell these cabins. The service onboard was ok,nothing great but the food was well presented. We went to the shows which were of a good standard. Read Less
Sail Date May 2017
To celebrate two friend 70th birthdays we saved all year for this weekend break to Brugge arriving at Southampton excited they had in correctly produced our key cards Wrong and this is where I think all the problems stemmed from they soon ... Read More
To celebrate two friend 70th birthdays we saved all year for this weekend break to Brugge arriving at Southampton excited they had in correctly produced our key cards Wrong and this is where I think all the problems stemmed from they soon made new ones and we (all four of us )boarded the ship we had two cabins both with onboard credit !!! Only every time my two friends tried using their key cards to pay the didn't work we reported this on two occasions but the staff in my opinion were not qualified to sort this problem out WHY !! I was rudely told that I would have to sort it when we returned on shore WHY !! I ordered two bouquet to be in there cabin on arrival which they were but nearly dead WHY !! I ordered a cake to be presented at our table on Saturday night it DID NOT I complained and they thought it was ok to put it in there cabin on a plate not even wrapped for them when they were leaving WHY!! On Friday evening we were turned away at 9.20 (it does say 9.30) because they already had 130 other people waiting WHY !! On Sunday morning we were up earlier for breakfast then returned to our cabins at 7.45 (you don't have to be out till 8am) and the cleaner had already been in our cabins removed all our cases and handbags off our beds and remade the room ready for the next passengers and had thrown away our toiletries from the bathroom WHY!! Our final bills were NOT delivered to our cabins WHY!! On returning home I have spoken to many employees of p and o and have politely asked them to investigate WHY our on board credit was not credited off our bill and also WHY am I still waiting for a refund for the dead flowers and cake WHY WHY WHY am I sill waiting when we were told we have a complaint to be investigated within 28days are we still waiting for customer relation (Jessica Neal ) to even acknowledge our emails WHY I have sailed previously with p and o and other cruise ships but this was my three friends first time I do not think now that they will ever go cruising again ( well certainly not with p and o) the worst bit about it is being ignored Has an experienced cruiser I think this ship is too big for them to cope with ,staff have very low moral the food was basic yes basic (unbelievable for a cruise ) For just a weekend away there was a lot more to complain about but I won't bore you any more I've had enough of complaining us four friend are very happy cheerie people normally such a shame Read Less
Sail Date March 2017
Been on 8 cruises to date, with various companies and this was simply the worst ever cruise experience bar none, a purely rip off money making exercise on the behalf of P&O, Far too may faults to list here, our advice is simply to ... Read More
Been on 8 cruises to date, with various companies and this was simply the worst ever cruise experience bar none, a purely rip off money making exercise on the behalf of P&O, Far too may faults to list here, our advice is simply to book elsewhere, Lifts poor, everything is extra and a pure effort to extort more money from you, there is no promenade deck, no central staircase, it is easy to get lost on the ship, an emergency evacuation would be a very " interesting" proposition, the cabins are very poorly sound insulated and noisy. Crew were rude and disinterested, WI fi at £12.50 per day only worked for 8 hours, the librarian was simply one of the rudest, most arrogant men I have ever had the misfortune to deal with, refused to conternance any refund without a massive argument and a recourse way above his pay grade Read Less
Sail Date July 2016
We chose this cruise as a member of my party can only go in school holidays, and having cruised the Baltic on the last one we decided to go for warmth this year. The first disappointment, we were informed before we had even got on the ship ... Read More
We chose this cruise as a member of my party can only go in school holidays, and having cruised the Baltic on the last one we decided to go for warmth this year. The first disappointment, we were informed before we had even got on the ship that Gibraltar was canceled as they could not berth the ship to to it being very busy on our day of arrival !!!!! should the ship's berth not be booked as soon as the cruise go on sale to the public ???? the substitute was Guernsey !!! Embarkation was well organised and done swiftly, our cabin was kept spotlessly clean by our steward Ram who was warm and friendly, we were disappointed at the size of our balcony hardly room for two people to sit out with the chairs reclined. the ships lay out is ridiculous, you can not walk from one end of the ship to the other without going through the dining rooms and using the lifts, anyone with a disability would find this ship extremely frustrating as the lifts are always full because of the lack of stairs from people that can and will use them. (with the exception of the stairs that go to no where). We chose Freedom dining and i have never experienced such non discript food on a cruise before, several same items were on the menu every night, and on a couple of nights food could not be eaten due to under cooking (paella) and quality of meat (lamb). The Horizon buffet tried its best but food was often cold and repeated, very poor choice of fruit available all the same for 14 days !!!! The majority of staff on Britannia need to smile more and try to be a little more friendly towards the guests. Some of the ports were very well organised but to be charged 4 euros each way for a shuttle bus at a port that you can not walk out of is a disgrace. Our final port of Guernsey was farcical to board the tenders was organised chaos and the delays getting off the ship were ridiculous. Never again P&O for you its all about the money, you can take of your passengers whilst on board. Read Less
Sail Date July 2016
I choose this cruise having been on two previous P & O Cruises and thought we would try the new Brittania ship - What a terrible mistake. This ship is just a money making pig for P & O and they have no regards for there passengers. ... Read More
I choose this cruise having been on two previous P & O Cruises and thought we would try the new Brittania ship - What a terrible mistake. This ship is just a money making pig for P & O and they have no regards for there passengers. Just like other passengers we booked this cruise on the first day they went on sale and what do you know just after we had paid our final bill the cancelled one of our ports of call - Gibraltar and gave us Guernsey - what a joke. I like all the other passengers would like to know when Gibraltar informed P & O when they could not dock at the port - I am sure it was before we all paid our final bills. Even thou our stateroom was great it could not make up for the very poor food that was offered or the constant quizzes. As other passengers on this cruise NEVER AGAIN. Read Less
Sail Date July 2016
As a seasoned cruiser, I was bitterly disappointing with P&O's new flagship. From the minute I arrived at Ocean Terminal I was shocked by the lack of any organisation. We had paid for valet parking (a seamless operation carried ... Read More
As a seasoned cruiser, I was bitterly disappointing with P&O's new flagship. From the minute I arrived at Ocean Terminal I was shocked by the lack of any organisation. We had paid for valet parking (a seamless operation carried out by other operators, Cunard etc) but I was placed in a queue that took 85 mins to take my car. When we finally got on board we were very impressed by the balcony cabin in both size and quality. We ate on the first night at the Horizon self service buffet, it was busy and we struggled to find a table although large sections of the restaurant were taped closed. The food was average to say the least. The second day we visited Guernsey, unable to dock in St Peter's Port we had to use tenders. We arrived at the disembarkation gate and was given a raffle ticket and sent to the theatre. We were informed that it was taking 25 mins to disembark. An hour later the threatre was completely full (approx 2500 people) and nobody had got off. Finally took 70 mins to get on a tender and then queued 40 mins to return. The nightmare had only just began...On the third night a rumour spread through the ship that 129 passengers had been taken seriously ill. We personally saw two people vomit that night and areas of the ship were been taped up and cleaned. The next day the captain made an announcement that a major outbreak of Norovirus was spreading throughout the ship and special cleaning had to be carried out. By the end of the week 500 passengers had been confined to their cabins. The ship was "dirty", toilets blocked, decks 17, 18 and 19 covered every morning in a black soot and lack of paper hand towels in the busier public toilets - This is a serious public health disaster that to is waiting to happen Read Less
Sail Date July 2016
cruise holidays I was very very disappointed...everything went wrong.... - staff on reception very unprofessional, miserable, unfriendly and unhelpful staff ( dont know why they are there?!) - cruise with no tv licence????? ... Read More
cruise holidays I was very very disappointed...everything went wrong.... - staff on reception very unprofessional, miserable, unfriendly and unhelpful staff ( dont know why they are there?!) - cruise with no tv licence????? -every tv series had only 2 episodes???? - Pay for internet??? every holidays we went to.. the internet is free of charge...but not on britannia....?! -pay for coffees, teas and ice cream??? free of charge on royal Caribbean cruise - day time entertainment very poor...5 quizzes join the day whats that all about ??? pool entertainment "pool quiz" wohooo very exciting...dont forget to mention pianist who sent people to bed !!!! -buffet food horrible....on Italian day we had lasagna, pasta and garlic bread nothing else...and they called it " Italian day" -our sitting time was 8.30pm we missed nearly every show as the show time join the night was at 7.30pm or 9.30pm and you have to be in theater least 40 mins before the show will start otherwise you wont have a seat !!!!! -we went to see kiki dee cost us £22 waist of money as everyone in a room was asleep..... she was very boring and the night didn't have soul.... - had to pay for a shuffle bus....free of charge on royal Caribbean -every port we went was terrible...apart from Lisbon -morocco was one of our ports never ever again!!!! we were followed by 3 people every where we went and felt so uncomfortable.... the night before we came to marocco we received a letter saying that it was dangerous and we need to stay in a groups?! why would you got there when you know its dangerous?! - another port was grand cannaria but they had a bank holiday and every shop was closed....waste of another day that was.... - shops on a board are bad... not enough choices....and quiet expensive!!! -cant see your bill on a tv you have to go to reception and ask for it every other day just encase they will charged you extra for something you never had or never used!!! -spa so expensive - our cabin was very small and didn't have enough space for 2 people....especially bathroom area where me and my partner proper struggled as only one person could fit in a bathroom and me being pregnant lady i found it very hard and didnt have enough space to move -lifts were a problem for some people never knew where they or the lifts were going -the only one good thing was night show but than every show was only for 45 mins Read Less
Sail Date May 2016
Enjoyed cruising on Arcadia last year so thought flagship Brittania would be great How wrong I was this was awful Entertainment was poor with little or no variety even the entertainment manager had no talent and could neither sing or ... Read More
Enjoyed cruising on Arcadia last year so thought flagship Brittania would be great How wrong I was this was awful Entertainment was poor with little or no variety even the entertainment manager had no talent and could neither sing or tell any gags Hand hygiene is almost non existent so people walk on board from places like Agadir with optional hand gel its the same in the restaurants it's a health outbreak eating to happen Any busy times and lifts are all full so you may wait ten minutes to get a lift Food is OK however you are asked to upgrade and pay extra and have proper entertainment this is usuall around thirty five pounds each which is a joke The staff on board are great and can't do enough for you but we were charged £75 each to give them a tip Sorry but won't be coming back Read Less
Sail Date May 2016
This is my fourth cruise, the first with P&O. I will start with the positives; smooth embarkation, stunning scenery. The rest - well where to start. The food on board was borderline inedible. We chose second sitting in the Oriental ... Read More
This is my fourth cruise, the first with P&O. I will start with the positives; smooth embarkation, stunning scenery. The rest - well where to start. The food on board was borderline inedible. We chose second sitting in the Oriental Restaurant. Food was served Luke warm, no effort on presentation by surly waiters. On night 4, my partner ordered Lamb. The meat that was served was basically all gristle, totally inedible. Chips were cold and vegetables overlooked. Pasta in to at sauce was basically pasta swimming in tomato soup. We asked to speak to the restaurant manager who refused to come to the table. My partner had to go to find him! We lodged a formal complaint and there was a dramatic improvement th following night with food being served hot. The buffet was like a school canteen. Curry served every day. Salad consisted of a bowls of lettuce, cucumber, tomato and grated carrot, the serving areas were dirty. Fresh juice is only served at breakfast - at all,other times it has to be paid for. Very limited variety with food stations offering the same basic choices. Desserts gone hard from sitting under lights. Dreadful!!! I asked the head chef what options were available for vegetarians - his answer "vegetable curry". Quality of entertainers very limited with the exception of Manuel Martinez, a very talented comedian/magician. Decent coffee only available to buy using a pre-paid Costa card. Having cruises with NCL, RCL, Princess and Celebrity I can say without doubt that I will never travel with P&O again. Read Less
Sail Date April 2016
First up I would like to point out that P&0 are normally pretty decent value for money as they tend to be cheaper than most of the other cruise lines and as such I don't expect five star and will travel with them again however not ... Read More
First up I would like to point out that P&0 are normally pretty decent value for money as they tend to be cheaper than most of the other cruise lines and as such I don't expect five star and will travel with them again however not on this ship as it's a disappointment. I'll get the whole Ant 'N' Dec thing out of the way first. I realise that some disruption would be taking place on board however had no idea as to how bad it would be. I was informed that the main pool area would be restricted for a few days but in reality it was not full functional and open to use in it's entirety for a full week (half the cruise) which cause many passengers upset as seating around this area was very limited. The ITV crew on board thought it was their right to commandeer some of the lifts most of the time at the detriment of paying passengers. They were also rude and ignorant to people around. I booked this cruise with hope of actually seeing some of the 'celebrities' on board and being part of a TV first, how mislead was I? As only under twenty five percent of passengers were fortunate enough to see the actual show 'live' and a quarter of them being show winners this was nit the case. I was forced to see the show from other venues (I choose the theatre) which was no better than watching it from my armchair at home. Even after the show the celebs seemed to make a quick disappearing act so nothing gained there then. Kind of pointless! Now to the ship: Food in the MDR was at best okay if a little bland and limiting in choice with no wow factor. Service from waiting staff very poor, they for example would approach you with sauces/gravy etc. after about ten minutes into your meal when you were half way through it. They would knock into you whilst trying to get past, they would stand over your table waiting for you to finish and bugger off. I normally do pay for at least one or two of the signature restaurants but on this cruise we were forced to dine at least five times just to experience some good food, this defeats the object. Buffets are never that great unless you cruise with the more quality lines but this one was abysmal. It served the usual standard breakfast options which were okay but with no thought to layout and organisation eg certain food items which went together like bread and butter placed miles from each other causing much chaos with people passing one another like headless chickens. Lunch was the same boring options every day consisting of curried everything and other Indian things that looked as if they had purchased a job lot form Iceland and tasted as poorly. Same can be said for the synthetic desserts that were wheeled out every day. There was no thought or imagination whatsoever. Afternoon tea was by far the worst I have ever eaten with limited choices and stale bread for sandwiches. During the day there was little to do except attend numerous sales pitches described as entertainment. Night-time: This along with the dining experience plays a big part in a cruise holiday and is something to look forward to as P&O normally have an excellent theatre team, not on this one they didn't! Some folk walked out of the shows because of the poor vocals by certain members of the team as they should't have ever been allowed a microphone in their hand, some were good though. The shows seemed very rushed and not that well thought out. The best shows involved the 'brought on' entertainment as they were very good. Cabins were fine and kept clean unlike quite a few of the cabin stewards who constantly smelled of BO, yes you read that one correct. You would pass them in the corridor just wondering how strong it would be. Rather than waiting to complain on my return to home I decided to do what we are all advised to do if you have any issues on board and spoke directly to the relevant people behind the reception desk. This was probably the most pointless exercise of the whole thing in that nothing was done at all, yes certain amendments were promised but even after speaking to these people every day of the second week still nothing was done. I came away feeling that the reception staff were a complete waste of time as they served absolutely no purpose whatsoever. Ports of call were good but would have preferred less time in Barcelona and had an extra port elsewhere. I know there will be a lot of folk who will think that my review is too hard to believe and that I'm going 'overboard' with my description and that maybe I'm just one of those people that like to complain and is never happy. I'm not at all! I love cruising and have now ten cruises under my belt over the last seven or eight years (four with P&O) including RCI & Disney and in general have loved every one of them and have at some point came away from them feeling very impressed at how things are done to make you the passenger happy. This I feel puts me in a decent position on what to expect from a cruise line and ship and because of this I can make comparisons. I'm not hard to please or impress but when I pay out my hard earned for something I expect a decent return, which I didn't get. I haven't mentioned everything here as I've probably bored most by now so I will leave it at that. I have read some good reports about this ship which bemuses me although expectations can vary amongst people. Would I use P&O again? without a shadow, just not this badly designed ship. Read Less
Sail Date March 2016
Britannia Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 5.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.0
Fitness Recreation 5.0 3.6
Family 5.0 3.6
Shore Excursion 5.0 3.5
Enrichment 4.0 3.2
Service 5.0 3.9
Value For Money 5.0 3.4
Rates 5.0 N/A

Find a Cruise

Easily compare prices from multiple sites with one click