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159 Southampton P&O Cruises Britannia Cruise Reviews

We chose this cruise because it was perfect for a much needed break. We had previously sailed with many other cruise liners and felt that we always referred back to Ventura and Azura. Service had always been commendable however, Britannia ... Read More
We chose this cruise because it was perfect for a much needed break. We had previously sailed with many other cruise liners and felt that we always referred back to Ventura and Azura. Service had always been commendable however, Britannia did not seem to uphold this. Waiters were hard to get hold of for refilling your water glass and after having waited 20 mins with empty coffee cups, we ended up walking out. We then decided to go to a bar to get a drink there, this did not happen either and after 30 minutes we retired to our room! We were just glad that we were not on a drinks package! We felt we could not approach the bar as there was only 1 member of staff behind there and she was always busy. There just seemed to be far less staff than we’ve been used to on cruises and we’ve never had this issue in 20 yrs of cruising. On our last morning, we decided to try the restaurant for breakfast, to which we were ushered quickly with a menu that was described to us as the most convenient! I refused this as I wanted continental but my husband was looking forward to a full English to prepare him for the long drive home. He received a plate with a child’s portion on it! 1 sausage, 2 rashers of bacon, 1 fried egg and a few beans! We looked at the other guests plates and they did not resemble the same small portion. This didn’t seem like your usual service and we wondered if it was due to the gratuities not being charged? Read Less
Sail Date October 2019
We embarked at Southampton and this was quite smooth and uneventful but when we were issued our cruise cards we noticed our dining arrangements had been changed to a table of 8 ? I asked and the attendant said you’ll have to modify it on ... Read More
We embarked at Southampton and this was quite smooth and uneventful but when we were issued our cruise cards we noticed our dining arrangements had been changed to a table of 8 ? I asked and the attendant said you’ll have to modify it on the ship, On the ship we made this our first order of business when we went to the restaurant to check our table we were told we cannot adjust this you should have booked this earlier, I replied with I booked 18months ago how much earlier do you want? He managed to swap our table all at once, then the next night we were told your in freedom dining instead again we were tried to be forced onto a table of 8 we again said no and they literally put a table for 2 in the end of a table for 8, I went a bit mad at the manager who promised from now on every night I could have a decent table for 2 at 7pm , but every night this table was double booked so we always ended up waiting up to a hour and a half so very often missed shows and left the whole dining experience very stressful, Our cabin was very nice a balcony, although the actual balcony seemed smaller than other ships we’ve been on, the ship itself seemed very hot as if the air conditioning wasn’t on and quite a odd design is you cannot walk around the deck as a lot of other ships I’ve been on, and a lot of people commented on this so you always had to continually walk through the ship going up and down stairs or constantly waiting for lifts, The lido deck is nice area for families with plenty of sun beds, but only two small hot tubs which was constantly full of children bouncing in and out, the adult only area is quite nice but no hot tubs unless you pay 30 pounds a day to go into the retreat but we couldn’t because it was fully booked before the cruise started, we had the feeling facilities had been scrimped on a bit for a ship of this size two hot tubs for over 3000 passengers?. food in the horizon buffet was ok but the desserts were very poor ok if you like desserts full of gelatine and no flavour, drinks were of a reasonable price but we purchased more than we wanted to because of waiting for our dining table every night, The stops in the Caribbean were very good experience and the trips seemed quite well organised, would I go on this ship again, only if no other ships were doing the stops I wanted to go on or if it was at the right price, so Britannia would be quite low on my choice of ships. Read Less
Sail Date October 2019
We chose the cruise due to celebrating my mother's 80th Birthday, she had not cruised before so we wanted a short cruise just in case! We have been on many P&O cruises before but not Britannia. The one problem with the ship was ... Read More
We chose the cruise due to celebrating my mother's 80th Birthday, she had not cruised before so we wanted a short cruise just in case! We have been on many P&O cruises before but not Britannia. The one problem with the ship was the lifts!! They are a lot smaller than the other ships and therefore if a wheel chair is in the lift this does not leave much room. My mother needed to use the lift due to mobility and each time we needed to use it we had to wait a long time as they were always full and two lifts were out of service for most of the time. Also when disembarking the usual routine of an allotted time and venue was detailed in a letter, however most of the ship decided to ignore this, the result being a very long queue to get off the ship. I discussed this with one of the ship attendants and he stated that a lot of the people had not been on a cruise before and did not know the procedure!! He said he couldn't do anything about it.! I feel all it would have took was a person standing at the end of the queue checking paperwork to ensure they were queuing at the right time, if not they could have asked them to sit down and wait. If this is not done then all disembarkment is going to be a difficult experience. Due to these two things I will not be going on Britannia again even if the itinerary is of my liking. Avoid this ship if you are less mobile and need to use the lifts!! Read Less
Sail Date September 2019
5th Cruise on Britannia standards declined rapidly in certain areas Entertainment guest entertainers 1in 3 good one talked more than he sang Oriental Breakfast standard up to expectations Oriental Dinner choice appalling stewing ... Read More
5th Cruise on Britannia standards declined rapidly in certain areas Entertainment guest entertainers 1in 3 good one talked more than he sang Oriental Breakfast standard up to expectations Oriental Dinner choice appalling stewing steak passed off as ribeye stroganoff stewing streak tasteless Calves liver dished up twice In 7 nights Staff apologetic dismissive blamed HQ Tv down not satellite not repaired Embarkation and disembarkation A shambles bags all over the place Not what I expected from P&O 2 children and 3 adults Overall disappointing considering the cost The no tip policy has had a detrimental effect on crew Cruised Oceana In Jan the difference was astronomical in Quality The most disturbing thing is trying to pass off low quality dining to experienced loyal P&O Members The formal dinner menus were an insult Something wants doing about it and the dinner the better Will they I doubt it very much I just couldn’t believe it of P&O Lido Lunch better than oriental dinner Read Less
Sail Date August 2019
As it was our first cruise and we always wanted to visit the Fjords, we chose P&O as it gave us everything we required. Embarkation was straightforward and well organised and we were on the ship 30 minutes after arriving at ... Read More
As it was our first cruise and we always wanted to visit the Fjords, we chose P&O as it gave us everything we required. Embarkation was straightforward and well organised and we were on the ship 30 minutes after arriving at Southampton. The ship looked fantastic and we were impressed by the cabin that was clean and well maintained. The buffet restaurant was a real disappointment. I read a number of reviews that compared it to a cross-channel ferry and its no exaggeration. The feel of the place is one of a factory canteen with bland food choices based around roast dinners, chips and tasteless soups. The Oriental Restaurant was better but the menu was unadventurous and very same-ish, with several dishes on offer the same each evening. Breakfast at this restaurant was very good though. The staff working in the dining areas were excellent though and very attentive. The kids club and staff were also very good for our 10 year old but the older club was poor. Biggest disappointment was the amount of off-duty British staff milling around the boat, especially in the dining areas and bars. A number of times I noticed guests having to queue for food in the pool area waiting for a number of off-duty staff to get food. In the evening, a large number would take residence in a section of ‘Brodies’ bar meaning guests had nowhere to sit. I noticed this on at least 2 of the 7 nights. Personally, I see this as highly unprofessional and gave me a poor impression of P&O. Overall I would recommend the boat and the itinerary was very good but P&O need to get a grip of the management of staff. If you went to a restaurant to be told to wait for your table or for food as the staff were being served first, you wouldn’t accept it so why should it be acceptable on Britannia? To me, staff remain in staff quarters. We enjoyed our first cruise experience and will definitely do it again but I question if it would be with P&O. As one guest explained it to me, ‘it’s a 2-3 star all inclusive in 5 star surroundings’. Read Less
Sail Date August 2019
We chose this cruise as it was visiting Guernsey which we had never visited before, We also wanted to experience one of P&O best suites on their flag ship. Gurensey was wonderful and I highly recommended for a visit. ... Read More
We chose this cruise as it was visiting Guernsey which we had never visited before, We also wanted to experience one of P&O best suites on their flag ship. Gurensey was wonderful and I highly recommended for a visit. Unfortunately the standard of the suite was extremely disappointing, The inside of the shower cabinet was disgusting with mold and discolored yellow grout between the tiles, the sun loungers were also filthy and could not be used. along with stains on the furniture. This was not the standard we would have expected from a top class suite? Further more, on the second formal evening we decided not to get dressed in black tie as we personally feel one formal night per week is enough but we understand other passengers are happy to dress formally twice. However after dinner there was football being shown in three separate venues throughout the ship limiting our choice of venues as we are not football fans. We decided as the glass house was full we would go to the Crows Nest for a post dinner drink. We were asked to leave the crows nest as I was not wearing a Jacket and Tie ( I was wearing shirt & trousers ) . I have never been so insulted on board any cruise ship. As a suite passenger there is very limited perks on board a P&O vessel compared to other cruise lines but to be asked to leave a venue due to our attire especially when venues were extremely limited due to three venues showing football is disgusting and insulting. If P&O want to dedicate so many venues to football then they should relax the dress code in the other venues. Overall the public areas were clean but there was a lack of service throughout the ship and often you waited far to long to be served due to the lack of attentive staff. We will not be back on board the Britannia. Read Less
Sail Date June 2019
This was our first cruise and sadly it didn’t start well with 6 hours delay on Embarking. This was described by P&O as a “slight” delay who offered a £20 onboard credit by way of a very limited compensation. Our room was not ... Read More
This was our first cruise and sadly it didn’t start well with 6 hours delay on Embarking. This was described by P&O as a “slight” delay who offered a £20 onboard credit by way of a very limited compensation. Our room was not entirely clean with items left behind from the previous occupants and dirty marks on the pillowcase. Our steward did swap out the pillowcase when I asked him to do so and advised that he had just come on duty that day. The good points - the balcony was worth the additional cost. The tea and coffee was replaced twice a day so we never ran out. Restaurant staff are polite and work really hard. There is a great shower in the bathroom. La Coruna and Santander were stunning. The library was a good edition and the attendant was really helpful. There was a great view from the crows nest and it was a quiet space in the madness. The food in the table service restaurants was mostly very good. The bed was really comfortable. Drinks prices were reasonable and the Restaurant staff offered good wine recommendations. We had no problems sharing a table at meals and as a result we met some great people. The experienced cruise goers were quick to tell us we had been unlucky on our first cruise and “it’s not normally this bad”. The disembarkation process, for us, was pretty smooth with no real delays (there was that efficient library steward again) so that at least ended the holiday better than it began. The middle ground - The entertainment was of variable quality. Films on show in the cinema were older but good. The ship is basically a massive floating hotel with the majority laid out as hotel rooms and the balance with public space feels a little off. The decor is ok but doesn’t set the world alight. There is reasonable fare available in the shops and prices are reasonable. The dress codes were not strictly enforced which is either good or bad depending upon you opinion. A shorts playsuit over a swimming costume did seem to be pushing it a little as acceptable wear for the evening restaurants though and we saw that a good few times. The gym equipment looked pretty good although it was hot and very busy. The bad - The announcements from the captain were patronising and more akin to a bad holiday camp than a ship - who knew “P&O voice” was a thing! After the really long delays on getting underway we had a muster station drill at 10:30pm, There were exhausted children and parents and the captain droned on and on about the trip and the area not taking the hint that people had really had enough by that point. The cleaning was sketchy our room was seriously dusty by the end of the week and we considered tippexing PLEASE onto the make up our room sign. The room next door had breakfast in their room each day and the tray was often still outside the door at lunchtime and once in the late afternoon after we returned from visiting a port. It was half term which was a rookie error on our part consequently there was no chance of using any of the pools or pool area which were all “reserved” by some pretty territorial families all day. This included the adult pool where adults only was clearly not enforced. The Horizon canteen was an experiment in survival of the fittest with variable quality of food. The staff again worked really hard and in pretty difficult circumstances at times. The tenders to Guernsey were disorganised with delays of up to 3 hours. A staff member with a mic kept telling everyone that they were doing really well and it was the same on every cruise ship. Clearly proven not to be the case by the Princess Cruise ship also in port which was managing their tenders much more efficiently. There were long queues on the way back too and again Princess were handling it much more efficiently. The menus in the main restaurants were a little repetitive so if your cruise is more than a week choice could become limited. There were also some long delays in getting a table at times and the pagers were malfunctioning. The WiFi was another frustration we opted not to use the overpriced ship WiFi and stick with our mobile provider and in-port only. Listening to people who had paid for the service it sounds like this was a good call as they had little good to say about it. As newbies I thought onboard signage and commas were very poor. There are plenty of newsletters which tell you lots about paid for options but offer little useful information on getting around the ship, where and when to eat etc. I genuinely recommend getting an offline App in play to enable people to navigate the ship and it can do so much more to improve people’s experience. The lack of stairs midships was frustrating with 3-4 lifts coming through at peak times before any come in with space which again caused some people aboard to get territorial. I wish I had researched this more thoroughly before boarding. We received a missive in our room on the last day offering a £75 discount on a future cruise (in the next two years) per person because of the issues this time. There is no email or postal address on the letter as I guess they don’t want to encourage the complaints. I can not deny I was very disappointed in this holiday. My parents go on cruise holidays 2-3 times each year, they recommended P&O and said we would love going on cruises. I guess we may try another cruise holiday at a later date with a different provider but based on this experience P&O badly failed to live up to expectations time and time again. Read Less
Sail Date May 2019
Norwegian fjords on Britannia in May, great weather overall. Ports and excursions great. Embarkation was smooth although delayed 2 hours. disembarkation was chaotic due to arriving late due to issues with Britannia and then coinciding ... Read More
Norwegian fjords on Britannia in May, great weather overall. Ports and excursions great. Embarkation was smooth although delayed 2 hours. disembarkation was chaotic due to arriving late due to issues with Britannia and then coinciding with a Take That concert in Southampton. The area around the port was absolutely chaotic. We were due originally to be leaving ship at 09:45am and got off eventually at about 6.00pm! Port staff in car park didn't have a clue. We have cruised with other operators and this the first time with P and O, We were really excited to be going on Britannia but have been left a little underwhelmed to be honest. The ship just didn't seem to have the Wow factor for us compared to others, maybe just our taste though. The cabin was great, and our porter was superb, really friendly and helpful. The dining was ok, we did freedom dining, and the available restaurants were ok, but choice of food was to us a little limited and sameish. The Horizon buffet was very canteenish, but the food was plentiful, but the buffet was very very busy most of the time. Restaurant staff very hard working and friendly. Didn't take up the option of paying an extra £35 for a three course meal listening to Gareth Gates sing. Quite good daily information regarding next days entertainment of which there was plenty to do. Although a lot of people onboard there was always somewhere to sit so that was great. Drinks onboard are very reasonable. Nearly purchased the wine deal, glad I didn't. We did see quite a lot of dehumidifiers working on carpets, so must have some plumbing issues? We were woken up two nights, once at about 02.00am with the tannoy calling for emergency crew to attend a suspected fire. Not what you want to hear. We were told about half an hour later by the captain that it wasn't a fire and all was under control. Still left us nervous. The following night the ship lost all power at about 04.00am, woken up by the tannoy going bing bong. No lights in cabin, and engine power lost, captain again apologised later saying all was well. But not for me I'm afraid. One night the toilets wouldn't flush. It was sorted out quite quickly to be honest. Too many things for me though, ship needs a bit of tlc I think. Maybe these things happen?? All that said I still enjoyed the cruise, fjords lovely, crew friendly (apart from some frosty reception staff), just no overall Wow factor. If it's meant to be contemporary, it looks dull to me. Would I go on Britannia again, no. P and O? Not sure. Read Less
Sail Date May 2019
Positives... arriving at Southampton it was easy to embark as we had already checked in online no waiting straight on board. Our cabin steward introduced herself (Rona) when we were able to get into our cabin, she was excellent very ... Read More
Positives... arriving at Southampton it was easy to embark as we had already checked in online no waiting straight on board. Our cabin steward introduced herself (Rona) when we were able to get into our cabin, she was excellent very friendly & helpful. The cabin was clean and fairly spacious with plenty of room for our clothes. We had booked freedom dining and found it easy to get a table each night, the food was of a reasonable standard the staff were quite efficient and friendly. Negatives.... The cabin needs to have better lighting, individual bedside lights its difficult to read if other person sleeping. The bedding although clean looked as if it needed replacing. The bathroom needs a magnifying mirror suitable for putting on make-up & shaving. There was a lack of amenities in bathroom no cotton wool or cotton buds. No bath robes were provided. The buffet in the Horizon was very hit and miss, lunchtimes food seemed the same every day. We found the entertainment very basic only one or two decent acts we gave up going in the end. However we did enjoy the after dinner speaker ( David Gower) in the limelight club although there was an extra payment of £28 p.p. Service in some bar areas was very slow. Could have done with more interesting daytime activities there only seemed to be bingo or quizzes.We enjoyed the Art talks, Needs more demonstrations and class activities. and interesting speakers. There should not have been charges for wine & gin tasting events . The ports we visited were fine we did not take any organised trips as prefer to explore on our own.We thought an extra events port could have been put into the itinerary maybe on Corsica or Sardinia . There were an awful lot of sea days! The cows nest seemed to be full of older people almost like a rest home! The pool area was always crowded on the hot sunny days again bar service around the pool was quite slow, also charging for ice cream we did not think appropriate. Did not use spa or gym Disembarking at Southampton was a complete mess with long queues and people having to wait until noon before they could leave, we carried our own cases and managed to get off at 9.45. Over all the ship looked tired and in need of refurbishment. We have cruised on other lines but P &O does not come up to expectations Read Less
Sail Date May 2019
We booked a family cruise, 4 adults and an 18 month old, we had two superior balcony cabins of which we could not fault. Our cabin man Romel was amazing, as was the lady that did my son’s cabin. The car drop off and embarkation was easy ... Read More
We booked a family cruise, 4 adults and an 18 month old, we had two superior balcony cabins of which we could not fault. Our cabin man Romel was amazing, as was the lady that did my son’s cabin. The car drop off and embarkation was easy and very quick, the cases were outside our cabins when we reached them. Sadly getting around the ship was incredibly difficult with a buggy as the lifts were constantly full due to there being no stairs in the middle of the ship, why? How much easier would life on board be for everyone if it had been possible to move easily around it. Lifts would have been freed up by able bodied people walking places. Bad design definitely. The Horizon buffet was hit and miss, not the best food I have encountered on a ship, breakfast was the best, afternoon tea was served from 3 to 5, followed by children’s tea at 5, this caused lots of confusion, surely they could have a section for children at all meals, common sense really. We had freedom dining, avoid the Peninsula restaurant, they do not like people going in there, the staff are rude and very unhelpful. However the Meridian restaurant was lovely, the staff were great, cheerful and very helpful. Avoid the Beach House, set in a corner of Horizon, next to the empty buffet stands, food mediocre, Meridian miles better and no extra charge, service charge, discreetly hidden, 7.50 per person. Staff on the rexception of the ship were equally unhelpful, as was the IT lady, wi if a disaster and very expensive. Choosing not to do excursions we did our own thing, coming back on staff were helpful and attentive, letting parents with babies and small children get priority, I also witnessed them be very kind to the ‘older’ people letting them effectively jump the queue. All in all there were some very good points but also some very poor bits. Bingo and quizzes in a very small bar next to the casino, a big noise issue, the timing of lots of things for 530, not a lot of good to parents with children who were eating tea at 5. Also it meant you had to make a choice of what you missed. Not sure about the Headliners, I am tone deaf, genuinely thought they were too! Gervaise Flynn talk was amazing, loved it. To sum up I would not go on the Brittania again, it lacked atmosphere, interest and at times appeared like an old people’s home, just look in the crows nest on a sea day!!!!! Read Less
Sail Date April 2019
Myself, partner and parents in law went on this trip as it suited all of us with the timing and leaving the UK. I've cruised a lot almost entirely Cunard with a couple of CMV, this was our first P&O for all of us. We would go ... Read More
Myself, partner and parents in law went on this trip as it suited all of us with the timing and leaving the UK. I've cruised a lot almost entirely Cunard with a couple of CMV, this was our first P&O for all of us. We would go back on P&O if the right deal came up but wouldn't seek it out. Couldn't really work out where it was trying to fit in. Food / Dining We both had inside cabins, had booked on the saver and were allocated late dining although on different tables. The head waiter quickly put us together with no fuss at all. Waiters were very attentive in the dining room and also the lunch dining rooms. Food improved throughout the cruise I would say but we had a couple of disappointing meals. Tough steak (quickly replaced in fairness) and a fish that was very bland. The buffet was nicknamed the canteen by us. Hit and miss, some of the food was lovely, some was fodder. Uninspiring but not likely to starve! For us eating is an important part of a holiday and we like to savour not just eat for the sake of it so that was a little disappointing. We stopped using the canteen and opted for Costa and muffin breakfast and MDR for lunch and dinner. My partner and I went to the Epicurean one night and it was superb, we said if we went again we would budget to spend more nights in there. Cabins Cabins were great, functional, clean and spacious. Better than both Cunard and CMV I'd say. Cabin staff very helpful. Bars / Drinks We all went for the ultimate package. It worked for us and we enjoyed a variety of cocktails, drinks, whiskies etc. We went over 15 drinks and often didn't wait 15 minutes so I don't think they were sticking to that particularly. Service was quick (very quick most of the time) which was impressive. One oddity was that you couldn't have large wines or double spirits so you had to do a dance of ordering a single with mixer and waiting a minute or two then ordering a single on its own. Long winded really seeing as the total was under £7 anyhow. Entertainment All bars were great, the shows were great in the Headliners comedian superb and band etc great in live lounge. Live lounge was very very busy so we didn't go in there much which was a shame as it seemed really good. Public Areas / General A busy / full ship. We always managed to get a seat but it sometimes involved circling until one came free. Some of the people on board were pretty aggressive about the process! Not the ships fault and the staff worked very hard clearing and moving things round to do the best they could and serving drinks in random places to alleviate the main bar areas. Lifts were busy but never a problem for us, something which others had said were poor. Not something we really noticed. Itinerary We enjoyed Cherbourg, La Coruna was a bit disappointing not much to say and Bilbao was great, Guernsey didn't happen. A perfectly nice itinerary but not one I'd do again. When Guernsey was cancelled nothing changed on board so everywhere was really busy but we were happy to relax in a quiet corner. Summary Nice ship, staff tried hard at all times, clean, food mostly good some poor meals but to be fair they do 1600 meals a day apparently so I guess that will happen! Read Less
Sail Date April 2019
I boarded Britannia for its France, Spain and Guernsey highlights. Embarkation was smooth for all guests, luggage attendants extremely helpful. And check in staff to security personal where to the highest standards. On boarding ... Read More
I boarded Britannia for its France, Spain and Guernsey highlights. Embarkation was smooth for all guests, luggage attendants extremely helpful. And check in staff to security personal where to the highest standards. On boarding Britannia I was greeted by friendly onboard social hostesses, who dealt with enquires in a very pleasant manner. The overall appearance is a finely and articulate ship with the grandiose it expels. The room steward kiran was trained to be more of a butler than a steward, one in which I would of expected to see on a Cunard liner. Absolutely excellent service from this young man. However it was not long Until you could hear the grumbles of passengers. From freezer packs not being delivered at appropriate times for medicine to be administered for a guest who had informed p and o re medical conditions. I can confirm the ship dealt with this on day of departure. Hopefully to the guest satisfaction. Then there was an issue with the drinks package!! 96 year old female told to pay the fee even though didn’t drink so her son could get his drinks package. I can confirm this was dealt with and he did receive his drinks package and the elderly lady was not charged and training was given. There was another incident on board on the first formal night when the photographer asked two gentleman, as they set to pose for photographs if they were father and son. One of the gentleman replied “no he is my partner” the photographer then replied who is the man and who is the woman” to many passengers in the queues horror and well as the two upset gentlemen. I can confirm there complaint was dealt with. The received compensation of 100 pounds on board credit alongside a meal in one of the fine dining rooms and the photographer was moved to a different area of the ship. However, they are still seeking more than this as they feel money or restaurants don’t compensate it is more to the fact of training and his attitude towards their sexuality. Now to bilboa this was pretty horrific as to disembarkation and boarding for disabled passengers coming off deck 6 rather than deck 5. It was far to long for passengers to try and walk and if a dla assessment officer was watching he/she would have been shocked as people who struggle to walk was actually beyond any Disablement entitlement. If a photographer took a photo. However because of this many were left physically exhausted and one passenger falling, injuring her ankle. Other passengers complained regarding the heating in rooms either being to cold then to hot in the evening. Then came the niggles and the freedom dining. Personally was pretty horrified at the times you had to wait your buzzer not going off, which I did complain about. Then the finest champagne not being open correctly and spilling out over the table. Which was reported. Now to your personal order of drinks bill being given and asked to sign before you had your dessert. I can confirm that this was reported and everything was taken extremely serious and action was taken.many passengers were disappointed not docking in Guernsey. This was down to storm Hannah and I back the decision as passengers and staff safety should always come first and the captain did although to the frustration of some. Disembarkation was delayed due to highs winds in the morning again adding to further frustration. This was out of both P and o Cruises control and ground staff. Unfortunately an act of god is beyond anyone’s control. Safety always has to be paramount. I understand people’s views and expectations are all different whether dining, dressing to entertainment. So yes this cruise didn’t meet a lot of expectations however, look carefully at itinerary of your cruise, and dress codes etc , every ship is different but at the same time it’s like a box of chocolates full of different varieties with a glossy coating. One thing I will say I think I am Amongst the majority that found the captains announcements came across a little condescending “ladies and gentleman boys and girls “ and tatty bye. Not how I expect a captain to address his public. I can confirm that every complaint is taking extremely seriously, and that Britannia staff will do their upmost to sort the situation out. Don’t wait to get home and complain it’s important to address it whilst on board. I would like like to add the bar team in the live lounge were of the highest standard and worked together extremely well. They served immaculately and presented themselves well a proud team supporting Avalon and his Assistant manager, and P and O Cruises. So yes the company needs to keep on top of training to impress the quality of service and fix things as soon as they arise. Read Less
Sail Date April 2019
We chose this cruise to fit in with our grandchildren’s Easter break. Having returned to P&O after a few years break cruising with other lines we cruised on Aurora for 10 days last December. We really enjoyed that cruise so we were ... Read More
We chose this cruise to fit in with our grandchildren’s Easter break. Having returned to P&O after a few years break cruising with other lines we cruised on Aurora for 10 days last December. We really enjoyed that cruise so we were looking forward to a weeks cruise on Britannia with the family. We checked in on line and boarded with no wait which was excellent, however most people hadn’t used on line check in so there were only a few of us. First impressions of the ship were good, the interior design Is more contemporary than most ships and not so glitzy but it is understated and quite nice. We had a larger balcony cabin mid ship in good condition and at last a shower with a glass door, no a soggy curtain. As usual we had an excellent cabin steward. Being mid ship we found there were no stairs open for passengers to use. The lifts were not adequate they were constantly full and didn’t stop when the button was pressed. Unfortunately the unlimited food on cruise ships seems to be attracting disproportionate numbers of extremely large passengers and lifts designed for 16 people are often full with about six, and less if on scooters or in wheelchairs. This meant walking to the end of a very long ship, up the stairs and back to the middle, no mean feat at my age with a dodgy knee, but often the only way back to our cabin. My husband and I didn’t use the buffet at all as the food looked awful, which my family who did try it confirmed, saying it was the worst cruise ship buffet they had used in many years of cruising. Cheap carb heavy dishes and very poor quality. I noticed P&O had reduced the cruise price to sell off unsold cabins so I suspect they cut back on the food budget to compensate. We chose anytime dining, advertised as eat when you want with whom you want, and this works well for us on Princess ships when we cruise with Family, but unfortunately the Peninsular restaurant was was very badly managed. The first night was my Grandsons birthday and I had ordered a cake to the restaurant. We went down at 7.15 and were given a pager we sat down at nearly 9pm! The second night we tried 7 pm and were told dismissively it would be over an hours wait but could be much longer. After 45 mins I went to see the maitre d and he miraculously found us a table for 6. The food quality and choice was ok but ruined as it was served almost cold. We decided then that we would pay extra to avoid the stress as The Peninsula couldn’t manage freedom dining and the staff were borderline rude, obviously the decision to take off the tips has had a demotivating effect. We ate in Sindu which wasn’t as good as the same ones on Aurora or Azura, and the Beach house which was quite good, the teenage grandchildren particularly liked the fillet steak cooked on lava rock. My daughter and I also tried the limelight club where we paid £28 each for tough steak which we sent back and other tiny portions of poorly cooked food. We did have breakfast most mornings in the Oriental restaurant and the service and food here was excellent it was like being on a different ship. The entertainment we did see was of a generally good standard, but the venues are too small for the numbers on board and you had to get the the theatre at least 45 mins before a performance to guarantee seats together. There were no seats in the live lounge after early evening, and one evening they had an adult comedian on at about 11pm. Despite warnings it was unsuitable for children, several young children were allowed to remain by both parents and staff. The ports we did go to were typical of where you can travel in just a week in France and northern Spain. We had been to them before, but we missed Gurnsey because of a threatened storm which didn't seem to materialise, so the Captain wouldn’t use the tenders. This although disappointing we understood, but we felt as we were only 20 miles from France we could have gone to an alternative port which we have done before on other ships. Instead the captain decided to return to the U.K. on the Friday instead of the Saturday which meant all the shops and casino were shut on Friday evening as we were back in port in the U.K. The final straw was the chaos at disembarkation. The ship had been in port all night and we were due to be off at 8.45 and told to wait in the theatre. We waited and waited, getting hotter and hotter, apparently they only opened one walkway off the ship as it was too windy for the covered walkway. This has happened to us with Princess in Southampton but they opened additional exits to the dock side with no problems. A passenger told us the Captain had already got off as her son had spoken to him and left the ship in complete chaos. My daughter and family who were due off at 10.15 were off before us as they came down in the lift to go to their departure area they were told they could leave the ship, whilst the passengers supposed to be off at 8.45 were still kettled in the theatre. They eventually opened another exit when most passengers were already off. The Ship needs a new captain and new management in the food and beverage teams. We found the Captain very patronising with his boys and girls and beddy bye- byes announcements combined with a laissez faire attitude, which seems to have rubbed off on his staff. A bit more professionalism wouldn’t go amiss. We have another cruise booked on Aurora which we hope will match the December one last year, but we will return to Princess or celebrity where the food quality and service are not much better . I have just read that the Captain on this ship is going to Captain the new Iona. If he can’t manage this size of ship goodness knows how Iona will fare. I for one won’t be going on her. Read Less
Sail Date April 2019
Having read many reviews before I got a bit concerned about the cruise, of course every review written is based on the experience of the writer and of opinion varies, here are some brief points based on my experience- Food- variety ... Read More
Having read many reviews before I got a bit concerned about the cruise, of course every review written is based on the experience of the writer and of opinion varies, here are some brief points based on my experience- Food- variety good, quality and heat could be improved Entertainment- mixed, think some elements could be pushed further with no extra cost by thinking beyond what people are expecting and would have added the wow factor. Entertainment hosts work hard but some looked like they had given up but others were exceptional Public spaces- decor and quality far exceeded my expectations. Many big spaces, my advice is to look beyond the crows nest and atrium area on busy sea days if you want to relax. Sindhu bar area, live lounge and Marlow suite could be quieter alternatives (when not being used for other activities) Outside deck-under utilised by many, hot tubs good but could do with additional ones. Gym- will be writing to P&O regarding service by fitness team, they have totally given up. Equipment ok, some broken. No bar weights but dumbbells and limited machines. Could put together a workout using the equipment available but expected more from the facilities here Service- mixed. Majority of bar staff bugged you constantly to order drinks and then would take 10-15 mins to get the drink made. Bit pushy and if you would ask for tap water they would say mineral water to get you into buying it instead of having free water. Best to order drinks directly from the bar and be very clear what you want. Cabin service exceptional. Waiter service at main restaurant (Oriental) exceptional. Shopping- mega sales were full of tat and not worth your money. Shops very expensive unless you want cheap cigarettes. Perfumes not good value and choice. Gift shop could do with better products Overall- I enjoyed my time on board Britannia. There was an overlying sense of lack of motivation amongst some staff. I think some areas of service, entertainment and activity lacked the wow factor. These elements were delivered at a good 3* standard not more. Some elements were better but overall this is my view Read Less
Sail Date March 2019
We booked the cruise for our honeymoon to the Caribbean. Not wanting to be straight in the sun we did an Atlantic crossing of 10 days at sea. The ship is very nice but the activities where boring and repetitive. The food is lovely and ... Read More
We booked the cruise for our honeymoon to the Caribbean. Not wanting to be straight in the sun we did an Atlantic crossing of 10 days at sea. The ship is very nice but the activities where boring and repetitive. The food is lovely and the house keeping staff couldn't do enough for you. However the entertainment team looked like they had been struck with a sickness bug and had no energy. The only decent sail a way party was Madeira and British themed evening. The other nights where bland and dull. We had to stop at a different island due to a sick passanger however we arrived at Martinique which was euro not American dollars. We only found out by word of mouth as an announcement wasn't made for a further two hours from being able to get off. Unfortunately the island wasn't expecting a cruise ship so the place was shut down with nothing to do. So we'd changed our money back into euros then with nothing to actually send it on once off the boat. First cruise for us and definitely our last. Not for us. The ship was described as a floating morgue and they weren't wrong. Read Less
Sail Date October 2018
Wanted a longer cruise of three weeks. We have enjoyed a number of trans Atlantic cruises so this suited us well. The cruise out was generally calm and the weather fantastic, excellent for the time of year. The ship itself was in ... Read More
Wanted a longer cruise of three weeks. We have enjoyed a number of trans Atlantic cruises so this suited us well. The cruise out was generally calm and the weather fantastic, excellent for the time of year. The ship itself was in generally good condition,albeit showing signs of wear in places. Carpets were almost threadbare in places. The main point of criticism of the ship itself is that there is a distinct lack of sunbathing space. Sun beds are lined up along the available decks with no room between. The rows themselves are also very close to those in front and behind. My wife who has had both knees replaced could not get on these beds except for those on the end of a row, and once or twice we could not get off the deck without asking people to move their bed as all isles were blocked. Staff as is usually the case were excellent, they do seem busier than ever, but this might be me. They still seem to make time to smile while making sure you have what you need. Finally our ongoing gripe with P&O is their dress code, simply it’s not enforced. Increasingly people are going to diner in shorts, and tea shirts are very popular also. Both theoretically against policy. Formal nights are similar. People do not wear jackets and or ties but still dine in the main restaurants. I accept P&O are loath to upset these customers but it does, by its inactivity, seem happy to upset those of us who like the dress codes. Please P&O either enforce or end the dress codes but stop sitting on the fence!! Read Less
Sail Date October 2018
We wanted to visit Madeira and Lisbon so we chose this canary island cruise and booked one year in advance.The sailing was smooth and the cabins were of a reasonable size.The ship was in good condition and clean.The problem was that there ... Read More
We wanted to visit Madeira and Lisbon so we chose this canary island cruise and booked one year in advance.The sailing was smooth and the cabins were of a reasonable size.The ship was in good condition and clean.The problem was that there were too many people and this made it very difficult to get into a lift.We were on level 11 so needed the lift.This meant waiting a long time to find space in the lifts. We had anytime dining so that was a good decision but the Horizon Buffet restaurant was always packed and people would have to walk around with trays in hand to find a seat which more often than not available.So some people had to walk outside to eat on the tables near the pool. The food in the restaurants were the same menu with a little difference every day.The entertainment was SO SO. Too much emphasis was placed on selling rather than their guests.One day they barricaded the area where the sales were going to take place and were turning away passengers who had to find an alternate route to proceed towards the place they were heading for.Everyday there was a sales leaflet in your cabin.I found this a bit overpowering. The best thing about this cruise were the ports of call and the Indian staff. Read Less
Sail Date September 2018
We always said that we would not travel on the larger ships, but as the itinerary and ports of call fitted in with our needs we decided to take the plunge. The ship is in quite good condition and kept quite clean. However the food and ... Read More
We always said that we would not travel on the larger ships, but as the itinerary and ports of call fitted in with our needs we decided to take the plunge. The ship is in quite good condition and kept quite clean. However the food and entertainment were not as we had hoped. From the start, whilst having lunch we were approached asking if we wanted to dine in any of the select dining restaurants, and this happened on several occasions throughout the cruise, with some staff, being quite persistent. We ate in Sindhu on one occasion and were disappointed as the food quality wasn't the same as the other Sindhu restaurants on P&O ships. The food was quite bland and a bit tough. Some of us had the lobster for the main course which was a bit ropey. In fact we had the lobster the following night in the freedom dining restaurant which was much nicer. It made us wonder why we paid the extra money for Sindhu. We were also asked on leaving if we wanted to book for week B, but declined. For the first four nights or so of the cruise, the food in the freedom dining restaurant was very good. From then on there was a noticeable decline in quality, quantity and presentation. One evening I had the "taste of Portugal" option which was Piri Piri Chicken. When it arrived the presentation resembled that of a school dinner and it didn't taste much better. Some of the fish portion sizes were very small and the sauces quite watery. On the desert side the chocolate brownie sundae arrived minus the chocolate brownie. When we pointed this out to the waiter, he just smiled and walked away. Another sundae had very little ice cream, so much so that my daughter asked if she could have another, much to the amusement of waiters. At lunchtime we mainly ate in the Peninsular restaurant which was a bit hit and miss. Some days the food was really good, but there were days when the food was quite inedible. My daughter and I decided to have the Ploughmans platter, which is shared by two people. There was some "pork pie" which was awful and spicy and didn't resemble a pork pie that I know of. One piece of bread so small, we had to ask for another bread roll, and a very poor selection of cheese and tiny bits of pickled vegetables with two pots of relish. Some of the other deserts were also questionable and inedible, but we did have a few good lunches there. It was very hit and miss. We tried to avoid the buffet at all costs, but sometimes we had no choice. Needless to say, the food quality there wasn't very good, being kept under the heat lamps, with a lot of pushing and shoving from other passengers, as is the norm in these places. The grab & go section was quite good, but a bit repetitive and bread quite stale on the sandwiches. We also ate at the Epicurian restaurant and this was brilliant and highly recommended. Although most of the waiters in the freedom dining restaurants were very good, there is a big step up in the Epicurian. The quality and quantity of the food, was extremely good and would not have any hesitation in recommending this. Entertainment was a bit hit and miss. As with the food, the first four days were good and varied, but then fell into decline. The films were repeated in the second week and if you were not into quizzes or archery, there was not much else to do, unless you wanted to spend extra money. The "free" galley tour seems to have disappeared, as has the chocaholics event. If you want to have a tour of the ship it will set you back £75 per person and the cookery school £45 per per person. The cabin we had was on G deck and was kept clean and tidy by the cabin steward. The only two drawbacks were its position and the soot problem. It was an aft cabin and we had been notified by our booking agents that it was directly above the Live Lounge and they had to notify us of this. We were informed that the music usually ended around midnight, which was fine by us. Unfortunately, they started rehearsals at 5pm and it was so loud in the bathroom that some of the fittings were vibrating. This did not bother us too much at the beginning but by the end of the holiday, it got a bit much. All we could hear was the base drum. If we could hear a tune, it wouldn't have been so bad! The other issue with this cabin was the soot problem on the balcony. Some days it was really bad. On one sailaway whilst sitting on the balcony soot was falling onto my clothes and into my daughter's drink. We had to put pool towels on the chairs before sitting on them. Some days the soot was all over the floor, table, chairs and handrails. Some particles were quite large and you could smell whatever fuel was being used whilst sitting outside. Sometimes you didn't really want to use the balcony because of this. The ports of call were good, some we have visited before and so did most of these on our own. Overall it wasn't a bad cruise, apart from the items listed above and we would travel with P&O again, just not in an aft balcony cabin on Britannia. Read Less
Sail Date September 2018
This is my 3rd cruise with P&O and went with friends who were experiencing their 1st. On the whole we all thoroughly enjoyed our cruise. Lovely clean ship, sizable cabins and destinations were better than expected. We had set dining ... Read More
This is my 3rd cruise with P&O and went with friends who were experiencing their 1st. On the whole we all thoroughly enjoyed our cruise. Lovely clean ship, sizable cabins and destinations were better than expected. We had set dining in the Oriental which was okay. We booked a late sitting with a table of 8 but got our own table of 4. Food was average. Yes, they have a lot to feed but I have been with other cruise lines where the food is of an exceptional high standard. We booked the Limelight Club on the 2nd night with Dean Andrews. This was our best night and the night we will all remember, definitely a must for any passengers, whoever is entertaining. Good evening entertainment around the ship with the exception of daily out of tune wannabees in front of an amazing band, Pulse. The musicians are extremely talented, the singers, not so much. We were 'blown away' by the talented Maxine Mazumder who did tribute acts of Adele and Dusty Springfield on two separate nights. Fantastic. Sorry but the Entertainments Team do not cut the mustard particularly on sail-aways with their self-indulgent renditions of We are Sailing, Rule Britannia, Day Dream Believer etc etc.... maybe I missed the memo, but I thought that was what Butlins was for!! Public areas in particular the toilets were immaculate. Bar staff and waiters were a tad dour, bringing down an otherwise good atmosphere who give half hearted wipe of tables now and again. Cabin Staff friendly but no attention to detail; We booked Flowers, champagne and chocolates to add to the occasion but were not provided with champagne glasses/flutes, had to drink out of a tumbler!! Cabins were just given a daily 'once-over' bedding not changed all week nor were dressing tables. This did not spoil our trip, just too many annoyances to make the perfect trip. Come on P&O think about your passengers not your shareholders. Oh, one last thing, forget about your last night, this is where you are 'yesterdays' news and they are now focusing on the next lot. All the smiley 'hellos' are gone, you have already submitted your staff nominations and they have nothing else to gain from you. Read Less
Sail Date September 2018
We had a wonderful trip to Norway on the Britannia. The entire crew go out of their way to make sure the service is outstanding. However, the food was quite disappointing in the main dining areas. We had menu fatigue on day 2 and were ... Read More
We had a wonderful trip to Norway on the Britannia. The entire crew go out of their way to make sure the service is outstanding. However, the food was quite disappointing in the main dining areas. We had menu fatigue on day 2 and were forced to try the select dining where you pay more but you shouldn’t really be in this position. Another annoying feature is having to constantly fork out for activities onboard. If you are budgeting spending money I would allow £1000 per week for two. That allowed us a bottle of wine and a few drinks every night, the spa for the week, a massage each and 3 select dining experiences. If it wasn’t for the average food quality we would definetely go back. The Gala night is always a nice evening on cruise ships when you get dressed up. We were slightly amused with Sausage and Mash being featured on the menu that night. My advice for P&O is to find a new Executive Chef. No fault of the crew but the Britannia doesn’t have a promenade deck and neither a central staircase. The entertainment team are really good. Although it’s noticeable their spending budget has been reduced over the past few years. We had a super pianist on board but the resident band wasn’t so good. The main show of the week in the Headliners theatre was pretty good but other nights not so great. Read Less
Sail Date September 2018
This was a surprise cruise for our Wedding Anniversary and wanted to celebrate in style on a 5 star Cruise ship and always wanted to enjoy the beautiful scenic views of the Norwegian Fjords. I chose The Britannia which is described as a 5 ... Read More
This was a surprise cruise for our Wedding Anniversary and wanted to celebrate in style on a 5 star Cruise ship and always wanted to enjoy the beautiful scenic views of the Norwegian Fjords. I chose The Britannia which is described as a 5 star Hotel as I wanted to enjoy the luxuries that you would expected of a 5 star Ship... including the food. We were informed that there had been a previous outbreak of Norovirus on board and were asked to declare any recent sickness/stomach problems as we checked in...not a great start !!! As we boarded were horrified to see crew members wearing purple plastic gloves cleaning the bannisters of the Atrium. We were very disappointed in the quality and quantity of the Freedom Dining Restaurants, The Main Buffet Restaurants and the outside grill snack food. All meat including the sirloin steak were of very poor quality and bland in flavour and lacking in presentation and vegetables were very sparse. I dared to ask for wholegrain mustard but was informed there was jalapeno (English) and french mustard by waiting staff who spoke only in very broken English. I asked for the mussel starter one night, there were plenty of shells and sauce was tasty but struggled to find the minute mussels (approx 2 cm). Very disappointing as spoke to a Retired Scottish Mussel Farmer who said it was very embarrassing!!! Prawns were very small more like shrimps. The chicken main course looked like a works canteen meal with two small pieces of meat on the plate very poorly presented with very few vegetables. Cheese and biscuits were very hit and miss not allowed to have certain cheeses on different night...were we on rations!!! I asked for Brie one night and was informed I could only have "monster cheese" !!! again the waitress in the Pensinular Restaurant spoke little English and could not explain the origin of the cheese. The main Buffet was also very disappointing, only small areas were open at a time, with poor quality food. Cottage pie with low quality mince, frozen/tinned carrots and were cold, Curry night again lacking in quality or quantity only 2 main curries, chicken was chewy and braised beef !!! rice very watery, very few chutneys/pickles and no Nan breads/chapatis etc... Every time we visited the Buffet we were asked if we wanted to book an extra experience for £25 each for a galley tour/sail away party as we could have unlimited canapes and a cocktail??? We were constantly encouraged to book at the Al-a-cart Restaurants for an extra £25 per person each time. The outside grill and pizzeria were equally poor, tasteless meat patties posed as beef burgers, chewy cold chicken in breadcrumbs sat next to uncovered salad and chips in small bowls, slices of very thin anemic looking pizza looked very unappetising. I could write reams regarding the food experiences in the main Restaurants on the Britannia but won't bore the reader too much. I feel I had to make the above comments as I compare this very disappointing experience to the great food experience aboard The Arcadia we made over 3 years ago, where the quality and quantity of the food surpassed our expectations. We will not cruise on The Britannia again or entertain the new Ship Iona this was also the opinion of many we spoke to on this trip!!! Sorry to say P and O have compromised their high standards and will lose loyal customers. Read Less
Sail Date September 2018
This was our second cruise on Britannia, chosen because we were disappointed with cruise on Ventura in 2017. We had a terrible journey via Intercruise from Durham to Southampton. Despite efforts of Hays Travel and ourselves to make P & ... Read More
This was our second cruise on Britannia, chosen because we were disappointed with cruise on Ventura in 2017. We had a terrible journey via Intercruise from Durham to Southampton. Despite efforts of Hays Travel and ourselves to make P & O and Intercruise understand that because of my disability I am placed under extreme pain having to climb any more than 2 steps and, in fact descending stairs is even worse. When our coach arrived we realised the only downstairs seats was a cramped row of 3 seats which were behind driver and 2 of those seats were already occupied. There was no way I wanted to travel 7/8 hours in that cramped seat without my husband(also my full time carer). However, we decided that I would have to try to climb the stairs of coach, with help from my husband and fellow passengers. I was in a lot of pain at end of journey, but hopeful that the rest of holiday would be ok. Our cabin was very good (same as we'd had on previous cruise on Britannia). Weather was not too good for first few days of cruise but food in Peninsular restaurant was still very good . As weather improved we realised that immediately after breakfast everyone made a mad dash for pool area, as I'm disabled it takes me such a long time to walk, get myself ready etc. One morning my husband went upstairs placed our towels on sunbed and was immediately told by an Officer to remove them as it was against P & O policy. My husband pointed out a number of other sunbeds were reserved with towels, books etc., and pointed this out to the Officer, but did not receive any sensible answer. During the second week I was very pleased to find out that Jimmy James was on at the Theatre. My husband and I turned up in good time at the disabled section of the Theatre and took our seats. A young lady employee came over and said that my husband could not sit there, as she had promised the seat to someone else. We reminded her of the P & O policy and during the ensuing discussion she used the words reserved and promised again. By this time I was aching from having to now stand and very, very embarrassed by the situation and as the discussion was going nowhere I walked away and with the help of my husband and sympathetic fellow passengers we found seats. However I had to negotiate some ill lit stairs. I was so upset that we left after a short period of time and I went down to Reception to report the incident. We subsequently received two calls regarding the incident, neither of which provided any answers about what had happened. Britannia is a lovely ship with some great facilities but policies regarding disable need looking at. We'll probably not cruise with P & O again Read Less
Sail Date August 2018
We thought being a P & O cruise on the Britannia and paying £5500 we would enjoy the best of service and the top food, after all Marco White is shouting out about his food on the ship. We stayed overnight at the Hilton close by, ... Read More
We thought being a P & O cruise on the Britannia and paying £5500 we would enjoy the best of service and the top food, after all Marco White is shouting out about his food on the ship. We stayed overnight at the Hilton close by, saved racing sown on a Sunday morning, it was worth it. Getting on the ship was great, parking with a sort of meet and greet, take your luggage out, the car is taken away, and you go and book in, we waited over an hour to get called, perhaps we were there early, there was a cafe and seating area. Quite a walk to the ship, once on board they wanted to take photo's, we were wrecked and declined just wanting our suite, we found our way to the room, we were greeted by a lovely lady, who had put our cases into the room and came in with us to explain everything, she was great from day one to the day we departed. Cabin was tired, very clean and big enough, Queen bed, sitting room and balcony, large bath shower room, plenty of hanging space for her 14 long frocks and my few items. You hardly noticed the ship moving away from the dock and througout the entire cruise the ship was very smooth. The food sadly let down the whole cruise, dish after dish was sent back, with the exception of one night when they did homemade pasta, it was cooked to perfection, otherwise it was overcooked meat or fish, the waiting staff were great and tried very hard, the best place to eat was on the top deck as they had running buffets and really cared about what you were eating, my wife however wanted the silver service. The entertaiment was very good. So many other things offered attracted a £25 charge per person and if you wanted to meet the captasin it was £75 each. The drinks were over priced to the point they took drink off you if you brought it back from shore trips, never heard of that on Fred Olsen cruises. The pool area resembled Butlins, the food was just as one would imagine it would, the most awful hotdos and burgers, unable to eat them, they were aimed at the youngsters, people would put there towels out early and sit covered up to ensure they had a seat around the pool area, which sometimes was just standing room only and cold. Lots of children and noise, the music was far to loud. The places we visited were all interesting, did not take any excursions as you could do it much cheaper in town. Has not put me off cruising, it has just put me off P&O. Read Less
Sail Date July 2018
Selected this cruise because we wanted to visit the Norwegian fjords, and this suited out schedule. In reviewing this cruise, I am comparing with a previous experience - Celebrity Solstice one week from Barcelona to Tunisia, Italy and ... Read More
Selected this cruise because we wanted to visit the Norwegian fjords, and this suited out schedule. In reviewing this cruise, I am comparing with a previous experience - Celebrity Solstice one week from Barcelona to Tunisia, Italy and France. Initially embarkation works quite well. We taxied from Southampton airport to terminal where our bags were whisked away from the taxi and delivered to our cabin. Registration and boarding was somewhat slow, and no complimentary drinks or snacks were served. See cabin review for cabin details. There was a choice of dining when booking. Club dining - where you are allocated a restaurant (2), table and a time for eating dinner. Freedom dining - where you are allocated a restaurant (2), but can dine when you like, and at whatever table size you prefer. Menu seemed to e the same which ever option selected. In addition to the 4 dining rooms allocated to Club and Freedom, there were three specialty restaurants each of which have a cover charge which ranged from about £20 to about £30 per person for a 3/4 course dinner, and a fourth - The Glasshouse - which offered a la carte dining. Additionally there is a large buffet restaurant operating all day - including dinner - and is excellent for breakfast. Breakfast and lunch are available from most restaurants as well as smaller snack and pizza type poolside. Food was good in the freedom - and presumably cabin - restaurants. Service was excellent, even though these restaurants are very large. In freedom, you may have to wait for your choice of table when you turn up. But they give you a pager and you can head off and have a drink while you are waiting. Ask for a window table! Food in the specialty restaurants was better, but not of a standard that would overly impress. We did not try the Epicurean - which is supposed to be the best. On day of embarkation there was a guided tour of the ship. This is worth going on, as it can be a little difficult to get detailed information about all the facilities on board. The cabin TV is equipped with a good range of channels and movies, including Britannia's own channels offering information on the cruise and destinations. However, the destination information is very skimpy, and lacks detail of the individual excursions. Additionally, information about on board facilities is lacking. We were very luck with weather. Sunny and warm for the whole week. So deck facilities - pools, loungers, etc. - were very busy. There are two pools. One for everyone and one - Serenity - for adults only. For additional cost, you can access the Retreat area. Right at the bow, and quiet and relaxing with two hot tubs. However, quite expensive. They will try and sell you a week pass for about £100 per person. However, we took a day pass option for the first cruising day for £25. Given the subsequent schedule, we didn't use the area again, so that was a good option for us. WiFi is available on board, but is confusing and expensive. Be careful of the "pay as you go" option. There seemed to be no way to monitor usage, and we ran up a large bill - even though only using our phones for occasional email and messaging. They offer other packages, but these are also very expensive. Bars on board are well staffed, and have good selection of drinks. However, no alcoholic drinks are included, and they are expensive. Wine typically at about £6/£8 a glass. Drink packages are poorly arranged, limited in their scope and expensive. Only option was to pre-buy a number of bottles of wine. This compares badly with the creative packages offered on Celebrity cruises, where a package could include wines by the glass, beer and basic cocktails. Entertainment on board was good, but not impressive. We saw two of the shows, and went to the Lamplight specialty restaurant for dinner and a show. Service throughout the ship was good and at times excellent. West coast Norway is stunning! Particularly as we saw it in lovely weather. In Stavanger, we opted for a four hour walking tour which was not great - probably better options. However, Flam, Allusund and Bergen were wonderful locations. Highlights - the Flam railway trip, the Sugar Lump in Allusand, and the funicular railway in Bergen. If going to Norway again, we would probably fly to Bergen, and take small cruises from there. Overall we enjoyed our trip, but would not use P&O again. It is, after all, a British cruise line, and appeals to mostly British people. Britannia has a large number of internal cabins which are offered at quite low prices. So expect a significant number of tattoos and beer! We preferred the more international flavor of Celebrity cruises. Finally, we would recommend the Berlitz Cruising and Cruise Ship Guide. A great book which reviews virtually every cruise line and ship in the world. Their summary of Britannia was very accurate. Read Less
Sail Date July 2018
Very big ship, nearly four thousand people on board. Food and entertainment good except for rude comedy acts. Two main problems, first the lifts, at peak times totally incapable of coping with numbers. Have to wait ages and give up so ... Read More
Very big ship, nearly four thousand people on board. Food and entertainment good except for rude comedy acts. Two main problems, first the lifts, at peak times totally incapable of coping with numbers. Have to wait ages and give up so have to walk up to twenty flights of steps, not good after a meal. Forward are four lifts. One has been out of action for the whole cruise, no notice on lift, no mention in Horizon daily news. Totally unacceptable. Second issue size of balcony, depth from door to screen is three feet seven inches. Not a problem in the Baltic, but in sunny places forget it, way too small. There are now more restaurants that charge a supplement than those included in the cost. I feel we are just a step away from “room only” cruises where you pay for all food. Overall a good cruise but cannot help but feel Britannia was designed by accountants. Read Less
Sail Date June 2018
Britannia Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 5.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.0
Fitness Recreation 5.0 3.6
Family 5.0 3.6
Shore Excursion 5.0 3.5
Enrichment 4.0 3.2
Service 5.0 3.9
Value For Money 5.0 3.5
Rates 5.0 N/A

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