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2 Southampton to Caribbean - All P&O Cruises Britannia Cruise Reviews

I have been with P&O many times. I have always been full of praise and delight, about all off our Cruises’s However, I am now questioning if I will EVER use P&O again. P&O is now owned by Carnival, it shows that all they ... Read More
I have been with P&O many times. I have always been full of praise and delight, about all off our Cruises’s However, I am now questioning if I will EVER use P&O again. P&O is now owned by Carnival, it shows that all they are interested in is money. The Britannia is a “Cash - Cow”. No interest in the care of passengers needs. I was on P&O’s Britannia for 16days to the Western Caribbean on the 26/10/18. Starting off from Southampton flying back from Barbados to Gatwick. I have never seen such disgusting behaviour from both passengers and overpowering bullying staff. The food was disgusting, I was with freedom dining in the Meridian. The staff were non existent, just like the food, we had to wait forever to be served. ( not the fault of the staff in the restaurant, perhaps bullying officer crew members) It was no different than the buffet dining, except in the buffet you had more choice of HOT food. We tried a few of the paid Restaurants £30 extra per person was it worth it... NO The only one that was good was the “beach hut” £7.50. In Epicurean Resturant a long hair was found inside a roll. A lot of people ( me and my friends included) were complaining about the type of clientele the passengers were I could only say Feral, loud, brash, drunk and disgusting. 10 people detained and escorted off the ship. P&O is now owned by Carnival, it shows that all they are interested in is money. Not the service or care of passengers needs. Too long at sea. If we had wanted to go on a Butlin’s holiday we would have booked with them. The design of the ship is awful! The entertainment was extremely poor throughout the two weeks. The reception is a very small enclosed space and to have pungently strong lilies is CRASS to someone who has allergic reactions, having to use an epi - pen. I could go on, however I will not. I thank you P&O Britannia for RUINING my holiday and making my holiday a MISERY for two weeks. Read Less
Sail Date October 2018
We selected this ship thinking it would be perfect due to the age and size, and how wrong were we. Who ever designed the ship needs to have a rethink. The whole layout is wrong. I felt it is crammed with cabins. Nothing is grand and ... Read More
We selected this ship thinking it would be perfect due to the age and size, and how wrong were we. Who ever designed the ship needs to have a rethink. The whole layout is wrong. I felt it is crammed with cabins. Nothing is grand and giving off a wow factor. The service on the ship is average - nothing special. Staff are not really interested or bothered. The food in Horizon is just normal canteen food. hygiene on the ship is the worst I have ever seen, it's not policed at all by staff, people just walk past staff disinterested staff, water bottles being filled up at the water drink station again staff witnessed but nothing said. We had food in Merdian this was a hit and miss, you either had good service one night and awful service the next. My feeling is as soon as you get on the ship they want you to spend and spend. The drinks are expensive. Our room was ok we had an inside cabin but noise issues and complaining we were moved to a balcony- no way would I pay what some people paid for 23 nights. The entertainment was very poor, no real interaction in the day time, and night time was poor. P&O you really need to listen to customers and take on board what people are saying and learn from it. You have a British ship but yet hire Indian people....nice enough people but they are not giving the best customer service...and the reason is they don't speak 100% English. Would I go on P&O again my answer is definitely NOT, nothing special was given to me. Read Less
Sail Date October 2017
Britannia Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 5.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.0
Fitness Recreation 5.0 3.6
Family 5.0 3.6
Shore Excursion 5.0 3.5
Enrichment 4.0 3.2
Service 5.0 3.9
Value For Money 5.0 3.5
Rates 5.0 N/A

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