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8 Southampton to Europe - British Isles & Western P&O Cruises Britannia Cruise Reviews

Travel outside school holidays on a family ship so expected to see some young children but the ship was packed with children of all ages. It only cost £50 to keep them off school. Screaming and running around for the most part ... Read More
Travel outside school holidays on a family ship so expected to see some young children but the ship was packed with children of all ages. It only cost £50 to keep them off school. Screaming and running around for the most part uncontrolled by parents and guardians. Children sitting and running all over the dance floors until midnight. Young children sitting on the bar counters and none of the staff saying a thing. Health and safety risk also not hygenic! No proper lifeboat drill some passengers told not to bother taking their life jackets to the drill! Didn't meet our cabin stewart for 3 days only after we complained to reception. Berth at Rotterdam not where we expected. At the makeshift tent which was cruise terminal there were no facilities apart from a shuttle bus which took at least 20 mins to get to Rotterdam and there was nobody from P&O at the other end to tell us where the main places were. We were given a map but it showed that the ship was docked at a different place so when the shuttle dumped you you did not know were you were!! Getting back to the ship was a nightmare as no one from P&O was around to control the Q's and the shuttles were few and far between. Very dissappointed and were glad to get off. Standards have slipped and no one seemed to be in charge of anything. Read Less
Sail Date June 2019
Mini cruise to Zeebrugge. This cruise was a nightmare from start to finish, as we spent half the cruise queuing. Departure delayed for over 4 hours, muster delayed 45 mins, passengers left standing. We missed our Dinner Friday night as ... Read More
Mini cruise to Zeebrugge. This cruise was a nightmare from start to finish, as we spent half the cruise queuing. Departure delayed for over 4 hours, muster delayed 45 mins, passengers left standing. We missed our Dinner Friday night as pagers did not work. Arrived 3 hours late in Zeebrugge, Missed our Segway experience. We waited over 45 minutes to get off the ship, There were 3 gangways out, only 1 in use. waited over 30 minutes to get back on, again 3 gangways out but only 1 in use.There was no organisation the staff were like headless chickens. Reception staff ignorant & miserable, very unhelpful. Watched an entire show, but could not get a drink. Some of the Captains announcements were inaudible, and his tone sounded more like Butlins at sea. Still no bill provided, money including what should have been on board credit was taken from our banks. Read Less
Sail Date April 2018
Myself and my husband ( with our two children) were sailing for 6 days cruise to Spain ,France and Guernsey. Before this cruise, we regularly go cruising, with different companies. But we never sailed with PO Cruises before. Overal ... Read More
Myself and my husband ( with our two children) were sailing for 6 days cruise to Spain ,France and Guernsey. Before this cruise, we regularly go cruising, with different companies. But we never sailed with PO Cruises before. Overal I will describe a cruise to be like a boarding school experience with terrible food and really bad service. We had many issues with the service on the cruise, such as: There were 2 black tie nights during our 6 nights on board. My husband did not bring a black jacket and boe tie . We, because if this, were not allowed in the restarant and on desks during those nights. We had a terrible problem with our room card is not working and we had to go to reception 5 times to sort it out. It took us nearly 3 days and during this time we were not able to buy drinks. The food was just not eatable. It can be described as very bad quality pub food, the same every day. The were very long wait at every port and everyone had to wait for up to an hour for transportation and to go back onto the ship. The staff either ignored our complains, or constantly told us off. They appear to be only interested in selling extras to us. Our last port of call was cancelled by the captain due to the 25 knots wind . It looked fine and snny to me, butthe captain just told us that there will be no stop in Guernsey. We both felt that PO cruises provided us with the experience which we can not described as a holiday. We were so glad to arrive back to Southampton. Read Less
Sail Date July 2017
We chose this cruise as we wanted a short break and to visit Brugge .Please do not book suite cabin G733 or the cabin next door which is G731. The vibrations that we encountered in G733 from the engines were horrendous .They are so bad ... Read More
We chose this cruise as we wanted a short break and to visit Brugge .Please do not book suite cabin G733 or the cabin next door which is G731. The vibrations that we encountered in G733 from the engines were horrendous .They are so bad that you won't be able to sleep for much of the night.You will also get loads of soot on the balcony . The problem with cabin G731 is not the same vibrations from the engines BUT you will hear all the noise from the Live Lounge which is situated under this cabin. We did think that we may be able to hear distant music but not to the extent that again you cannot sleep.It sounds as if the music is coming from the other side of the wall!! This not only happens all evening and into the early hours of the morning but also every time they have rehearsals. The vibrations from the music can also be felt and you will notice if you put something on the table that you can physically see it moving even when you are docked. The staff are aware but P&O still sell these cabins. The service onboard was ok,nothing great but the food was well presented. We went to the shows which were of a good standard. Read Less
Sail Date May 2017
cruise holidays I was very very disappointed...everything went wrong.... - staff on reception very unprofessional, miserable, unfriendly and unhelpful staff ( dont know why they are there?!) - cruise with no tv licence????? ... Read More
cruise holidays I was very very disappointed...everything went wrong.... - staff on reception very unprofessional, miserable, unfriendly and unhelpful staff ( dont know why they are there?!) - cruise with no tv licence????? -every tv series had only 2 episodes???? - Pay for internet??? every holidays we went to.. the internet is free of charge...but not on britannia....?! -pay for coffees, teas and ice cream??? free of charge on royal Caribbean cruise - day time entertainment very poor...5 quizzes join the day whats that all about ??? pool entertainment "pool quiz" wohooo very exciting...dont forget to mention pianist who sent people to bed !!!! -buffet food horrible....on Italian day we had lasagna, pasta and garlic bread nothing else...and they called it " Italian day" -our sitting time was 8.30pm we missed nearly every show as the show time join the night was at 7.30pm or 9.30pm and you have to be in theater least 40 mins before the show will start otherwise you wont have a seat !!!!! -we went to see kiki dee cost us £22 waist of money as everyone in a room was asleep..... she was very boring and the night didn't have soul.... - had to pay for a shuffle bus....free of charge on royal Caribbean -every port we went was terrible...apart from Lisbon -morocco was one of our ports never ever again!!!! we were followed by 3 people every where we went and felt so uncomfortable.... the night before we came to marocco we received a letter saying that it was dangerous and we need to stay in a groups?! why would you got there when you know its dangerous?! - another port was grand cannaria but they had a bank holiday and every shop was closed....waste of another day that was.... - shops on a board are bad... not enough choices....and quiet expensive!!! -cant see your bill on a tv you have to go to reception and ask for it every other day just encase they will charged you extra for something you never had or never used!!! -spa so expensive - our cabin was very small and didn't have enough space for 2 people....especially bathroom area where me and my partner proper struggled as only one person could fit in a bathroom and me being pregnant lady i found it very hard and didnt have enough space to move -lifts were a problem for some people never knew where they or the lifts were going -the only one good thing was night show but than every show was only for 45 mins Read Less
Sail Date May 2016
This was a taster weekend to Bruges Brussels however the port was changed to Le Harve in France due to the terrorist attacks. We understood this but there is nothing to do in Le Harve and it was a terrible choice of port. Embarkation ... Read More
This was a taster weekend to Bruges Brussels however the port was changed to Le Harve in France due to the terrorist attacks. We understood this but there is nothing to do in Le Harve and it was a terrible choice of port. Embarkation - nightmare absolute nightmare we travelled as a family and were told we could board together, not so the check in staff were utterly rude to us really upsetting my elderly mum. Insisting she either board or wait another 3 hours until we were allowed to board. I found it all to be madness we booked this trip in August 2015 and to be told we could board at3.30 was disgraceful especially as we paid to upgrade our room to a cabin suite. Once boarding our luggage didn't arrive until 6:30pm so we couldn't make use of the swimming pool we were sent the wrong luggage labels and the cases went to another room! No apology here either, as first time cruisers we didn't check the luggage tags they sent us to our boarding card why would we! Once aboard service was slow waiting 45mins for drinks, half of the facilities were closed and only one jacuzzi open to the whole ship!! Unless of course you paid £25 each extra for the retreat! Erm who is prepared to pay this when we have paid £650 already for a weekend taster !! Disembarkation was like a cattle market no staff visibility people pushing in all over the place! It was awful and never been treated so bad from a tourist company. Expected more from P&O ship is beautiful but that is nothing with shoddy rude service and lack of ownership !! I would warn all people who are considering parting with their cash to think booking with another company Read Less
Sail Date March 2016
This was a taster cruise and as such was fairly inexpensive. You would expect however that this would be a chance to impress potential new customers. Couldn't have been further from the truth for us. We experienced 2 days of ... Read More
This was a taster cruise and as such was fairly inexpensive. You would expect however that this would be a chance to impress potential new customers. Couldn't have been further from the truth for us. We experienced 2 days of queuing, lacklustre service, poor communications, poor to non-existent entertainment and borderline incompetence. At our emergency muster, when we eventually got on board having been treated like cattle during embarkation, they didn't even explain how to put the children's life jackets on which were very different from the adults. Its our first cruise experience and we where flabbergasted at how low rent was. If your on a hen or stag do or just want to sit doing nothing but stuff your face in a canteen all day then it ideal. The ship is a huge, bland, poorly designed block of flats with no heart or soul. We where very glad to get home. Read Less
Sail Date March 2016
If you ever wandered what a holiday camp at sea would be like this is the ship for you. When I say holiday camp I am going back to what they were like in the sixties as holiday camps nowadays are much improved. Myself and my wife believed ... Read More
If you ever wandered what a holiday camp at sea would be like this is the ship for you. When I say holiday camp I am going back to what they were like in the sixties as holiday camps nowadays are much improved. Myself and my wife believed all the hype when this ship was being built and as a result booked a 12night cruise in September and this two night cruise in early July from Southampton to Guernsey. The reviews we read since the ship went into service made us regret booking the September cruise. So much so that we cancelled it before the cost balance was due. We obviously lost our deposit but better that we thought than paying out a lot more and regretting it. The obvious risk was that we would enjoy our two night cruise and have a massive regret losing our deposit for the longer cruise. We needn't have worried. All the negative reviews were correct and we enjoyed this two day cruise knowing that we had made the correct decision and saved ourselves a packet and never having to return. I can understand what a lot of people have said about the negative reviews. Go with an open mind. However in the back of your mind is always that thought. Can all those people who wrote those bad reviews be wrong and the answer is no. First of all let me list the positives about this ship. Right now that that's done lets list the negatives and these wont be new to anyone who has read previous reviews. Very poor lifts. Poor bland food and choice of food. Uncomfortable seats in the theatre and far too small for the size of ship. Poor viewing from cinema seats unless in the front row. Small dirty stateroom balconies. Areas around the pools dirty and this was the case even the next morning after the crowds had left from the previous day. Glum staff in the Horizon buffet who looked as if they didn't really want to be there. I could go on but its all been said before. The happy passengers waiting to disembark said it all really. P and O really are the poor relations when it comes to cruise holidays. Never mind it was a lesson learned and we now have another cruise to look forward to but on a proper cruise ship. Hi De Hi campers Read Less
Sail Date July 2015
Britannia Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 5.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.0
Fitness Recreation 5.0 3.6
Family 5.0 3.6
Shore Excursion 5.0 3.5
Enrichment 4.0 3.2
Service 5.0 3.9
Value For Money 5.0 3.5
Rates 5.0 N/A

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