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1,920 Southampton to Baltic Sea Cruise Reviews

We chose this cruise leaving from Southampton UK, for the itinerary - Amsterdam, 3 ports in Norway, 2 ports in Iceland, Belfast and Dublin. Before boarding we found out that Amsterdam was cancelled due to bad weather and instead were going ... Read More
We chose this cruise leaving from Southampton UK, for the itinerary - Amsterdam, 3 ports in Norway, 2 ports in Iceland, Belfast and Dublin. Before boarding we found out that Amsterdam was cancelled due to bad weather and instead were going to Le Havre, France. This was also cancelled so 2 sea days before we got to Norway for our scheduled port stops. Iceland was then cancelled due to weather and 2 more ports were added to Norway. Seen one fjord seen them all. As Iceland was cancelled we were supposed to stop at Greenock, Scotland. We almost made it there and at the the last minute that too was cancelled due to what, I am not entirely sure as the reason kept changing. We did, however, get to Belfast, where passengers left the ship with their luggage as they were so disgusted with this cruise. Made it to Dublin too then back to Southampton where I was glad to get off the ship. 2 sea days turned into 6. Food was pretty ordinary and boring. Service was not good either. Our toilet in the cabin would not flush half the time either. Phone did not work for a few days until we managed to get it fixed. Sliding door to balcony did not shut properly thus wind howling in and a draught. I could go on and on. I have been on my different cruise lines and have had wonderful experiences. This is my first with Norwegian, and my last. Communication on board was terrible. Read Less
Sail Date September 2019
Chosen cruise as a good way to see Scandinavia. Disappointed as extra days at sea and missed 3 ports and 2 alternative ports given in 14 days.Missed one of the highlights and draw cards, Iceland ! Extra sea day trapped with expensive ... Read More
Chosen cruise as a good way to see Scandinavia. Disappointed as extra days at sea and missed 3 ports and 2 alternative ports given in 14 days.Missed one of the highlights and draw cards, Iceland ! Extra sea day trapped with expensive internet and business to do! Poor, crowded, noisy inside lounge accomodation as weather was bad. Food was ok, shows were ok. Staff lovely and bad working conditions( no full days off) in 2 weeks and long 12 hours+ days. No compensation no plan B nor C. Poor communication with passengers about what was happening and why and where to next. Staff seemed to be as poorly informed as we were. Understand weather was poor . Perhaps this cruise was too late in the season altogether! This was our first sea cruise.. we won’t be doing another with NCL despite the 25% reduction for next cruise offered. They saved money on the port fees and fuel costs and should compensate us with at least s 25% refund for this cruise. Disappointed. Read Less
Sail Date September 2019
This cruise was going to Amsterdam, Norway, Iceland and Ireland. Iceland was the important stop for us, but the others were exciting as well! This cruise definitely did not deliver. Hurricane Lorenzo caused weather issues. Instead of ... Read More
This cruise was going to Amsterdam, Norway, Iceland and Ireland. Iceland was the important stop for us, but the others were exciting as well! This cruise definitely did not deliver. Hurricane Lorenzo caused weather issues. Instead of communicating those issues to us ahead of time, giving us time to reschedule or cancel planned shore excursions and tours, Norwegian waiting until the last minute (under 24 hours) to tell us that things were canceled. The food was not good and there where many issues with the bathrooms across the ship. Sewage could often be smelled in public areas. We were on the ship for 5 unplanned sea days and were happy when it was over! We have been offered no refunds or any other compensation for all that we missed out on and experienced. I will never sail Norwegian again. People were protesting in the lobby, the customer service was abysmal and we lost out on many great experiences because Norwegian couldn't be bothered to plan ahead correctly. Think I'm kidding, Google "Norwegian Spirit" and see the news articles that come up! It was bad enough that we were on all the news sites! Read Less
Sail Date September 2019
Cancelled half the ports and offered no refund or apology. Terrible customer service. Leaking sewage and overflowing toilets. Ruined our very expensive trip and lied or withheld info from customers on several occasions. Wouldn’t ... Read More
Cancelled half the ports and offered no refund or apology. Terrible customer service. Leaking sewage and overflowing toilets. Ruined our very expensive trip and lied or withheld info from customers on several occasions. Wouldn’t travel with Norwegian ever again even if it was free. The food service and cabin cleaning crew were great and the food was decent but everything else about this cruise line frankly stinks. There was even a protest on the ship because of so many disappointments. Apparently they had canceled several of the ports before the cruise even began and then told us that it was the weather When we called one of the ports they said no ship was even scheduled to dock that day. This company is dishonest and greedy. Sail with someone else or be disappointed I have cruised many times w other lines w no problems. This cruise had nothing but problems and cancelations from day 1! Read Less
Sail Date September 2019
Embarkation went smoothly with exception of a change of schedule, the first port Amsterdam. Not a major deal because the substitute port was Le Havre, France, outside of Paris. Not, the ship was unable to dock and we were given a day at ... Read More
Embarkation went smoothly with exception of a change of schedule, the first port Amsterdam. Not a major deal because the substitute port was Le Havre, France, outside of Paris. Not, the ship was unable to dock and we were given a day at sea. Then, Iceland (two ports) was canceled and we were given two additional ports in Norway and one in Scotland because of Hurricane Lorenzo. This was disappointing but understandable because of weather. Then on the day we were to dock in Scotland at 8:00am, we were told a Naval ship was docked and we would arrive at 9:30am. 9:30am came and approximately at 9:45am the captain states we had to abort port because of weather. Okay, there is a discrepancy with this story. This is when the ship loss all creditability and a protest started on board. Our 14-day Icelandic cruise became a Norway/Ireland cruise. Regarding, the ship, cabin, dining, activities and service on board were excellent. The ports and shore excursions we were able to do were great. The ship offered 25% off a future cruise and refunded $60 for Iceland port charges and taxes. Many people are not going on another Norwegian Cruise. This was not a cheap cruise because of the destinations we were supposed to go to. A 25% refund needs to be given on this cruise. The ship made news headlines all over the world. Read Less
Sail Date September 2019
The cruise was supposed to go to Amsterdam, Norway, Iceland and Ireland. When we first boarded the ship they informed us the first port was canceled. We had no time or internet to cancel our excursion so we were out that money. The port ... Read More
The cruise was supposed to go to Amsterdam, Norway, Iceland and Ireland. When we first boarded the ship they informed us the first port was canceled. We had no time or internet to cancel our excursion so we were out that money. The port they substituted was canceled as well we did stop in Norway than we were informed Iceland was canceled and two more Norway ports were substituted. The next day we found out the port we docked in was closed for the season, you couldn’t even get coffee. One more Norway port than the next substituted port was Greenock Scotland we were ready to dock and than turned around and was told we were not docking. Riots broke out. 3 days at sea missed ports and toilets stopped working. Food was cafeteria class, entertainment not as expected, a juggler, magician We did stop at the two scheduled ports. Norwegian offered a 25% discount on a future cruise. No compensation for this cruise. I don’t plan on booking with them again. Read Less
Sail Date September 2019
I’m sure by now you are aware of the issues that the passengers on the cruise of the Norwegian Spirit endured. I will recount my experience. We saved and saved to do this cruise to Iceland. It was our once in a lifetime trip to ... Read More
I’m sure by now you are aware of the issues that the passengers on the cruise of the Norwegian Spirit endured. I will recount my experience. We saved and saved to do this cruise to Iceland. It was our once in a lifetime trip to Iceland. An overview: Boarded the ship in Southampton. Were informed we could not go to Amsterdam so rerouted to LaHavre. Were informed we could not go to LaHavre. We had a sea day. Arrived in the first port of Bergen. We were informed we could not go to Iceland. Continued on to the 2 other ports in Norway. Then we added on 2 more ports in Norway. Were informed we were going to Scotland after 2 more sea days but couldn’t dock there either. Another at sea day. Docked one day in Belfast and one day in Dublin then yet another sea day before arriving in Southampton. For us it was a complete waste of time and money! Points to consider: Increased sea days. Half the trip was spent at sea. Lied to by staff: 1)One staff said we couldn’t dock in Geeenock because a naval ship was blocking the port, then another staff said the weather was bad, when in fact it was fine. 2) one person at guest services said there was no case number for us but the person next to her said there was. 3) booked an excursion in Dublin and paid the ship $88. Due to protests in Dublin we couldn’t find the tour bus after walking to 4 stops. Gave up and decided to look for the shuttle back to the ship. The shuttle couldn’t get through the protestors. The ship never sent a representative to find us and direct us to a waiting bus 3 blocks away. There were “200” people left at the shuttle pick up with no contact from the ship, bitterly cold, and no bathrooms. On our return 4 hours later we went to ship excursions and demanded a refund. They said it wasn’t their responsibility. If that’s the case don’t sell excursions if you don’t plan to take responsibility for your passengers on those excursions. That is common decency. The next morning we were able to get 20% off. Wow! 4) we were told that passengers were not to walk on the dock in Belfast and Dublin and that we were forced to get a taxi or shuttle. We were told by the visitor centre staff in Belfast and Dublin that NCL were the only cruise company that charged its passengers to get a shuttle into town. Again - it’s all about the money and taking advantage of your passengers. Passengers walked on the piers in both towns and there was no issue! NCL is making up rules to get more money from the passengers?? 5) Since we were alarmed by the pending hurricane we followed it closely and received constant updates from our home. By Wednesday the hurricane path was toward the Azores and the UK. We don’t believe there would have been any issue with Iceland, but we do understand safety first. 6) The schedule said that there were two days in Dublin when in fact there was only one day in Dublin and another sea day. Most staff were kind and obliging, but one at guest services and 2 at shore excursions were unfriendly and sometimes even nasty. We tried to avoid them. The two extra stops in Norway were disappointing. Came out of the fiord from Gerainger and circled in the ocean and went back in the next day to a small town that had closed up when their tourist season. They were not prepared for us and nothing was open. A waste of a day. Then we went back out of the same fiord and did circles in the ocean and docked for the third time at the entrance to the same fiord! Then when we couldn’t dock in Greenock we again found ourselves doing circles and biding our time to land the next day in Belfast. Over and over and over... The entertainment was generally good. The “Beatles” show left a lot to be desired. By the third night they were on we went elsewhere on the ship. No entertainment during the sea days, then lo and behold they found 3 movies to show in the theatre on the last three sea days. It was great but should have had them every sea day. It was very disappointing and that left nothing to do during sea days. TV was terrible. Sporadic reception and only one English movie which played over and over the entire duration of the trip. No account information was available on the TV. With no indoor pool and hot tub, there was nothing to do during the 7 sea days. It was very boring and time passed slowly. The food wasn’t wow or even great. I would describe it as “adequate”. The last few days there were no bran muffins or bananas for example. There was no special night with lobster or prime rib which is common on a lot of cruises. Previous cruises the attendants served tea and coffee at your table in the buffet section. At Raffles we had to get up to get a glass of water. Get up again to get tea and coffee. It never felt like we were special or ever being catered to. When we arrived on board our toilet was black in the bowl and on the seat. The white was worn off. We were told by our cabin steward that it was clean but in need of being replaced. We have had inside cabins before but it was very difficult to walk on one side of the bed except by sidestepping and the reading lights were behind the pillows. Seemed like a fire hazard to me. Went to play cards in the card room but there were no cards. An attendant said there was a box full of card decks at guest services. Went to guest services. “I would like a pack of playing cards” “we don’t have any” “we were told there was a box full of playing cards left here” “I don’t know” “could you ask please” the girl asked and came back to find them under the desk. “Could I have a pack please” “you want the whole box?? we can only give you one pack” “I only want one pack” Fortunately, I didn’t have to pay for a pack of playing cards. There were no maps provided of the places we were visiting until we disembarked and picked up a map in town. No news or newspapers with headlines from passengers homes. Terrible smell of cigarette smoke on decks 6-8 in the elevator lobbies located aft. Because we had counted on having many more days onshore to use wifi we only had a small wifi package and of course couldn’t afford to upgrade but no allowances were made for people who had depended on contacting home while onshore. Went to get a refund for all of our prepaid excursions. Refunds were all cash. The man at guest services said we only have $10 bills left. We were owed $1930.00 Then to insult our intelligence by offering 25% off the next cruise. We still have to pay 75% of the next cruise!! This was our first cruise with NCL. We have used Celebrity, Royal Caribbean, and Princess in the past. Never have we had anything like we experienced with NCL. If you want any future business I would suggest you give refunds to your passengers to entice them back. Read Less
Sail Date September 2019
I have just disembarked from this Norwegian Spirit cruise that started in Southampton on 27th September and was supposed to call at Ijmuiden for Amsterdam then on to Bergen, Flam and Geiranger in Norway before heading off to Iceland to ... Read More
I have just disembarked from this Norwegian Spirit cruise that started in Southampton on 27th September and was supposed to call at Ijmuiden for Amsterdam then on to Bergen, Flam and Geiranger in Norway before heading off to Iceland to visit Akureyri and Reykjavik then on to Belfast and Dublin before returning to Southampton. Prior to departure from Southampton passengers were informed that due to very strong winds we would not be visiting Ijmuiden but would go instead to Le Havre. This port of call was cancelled the following day due to bad weather and the ship proceeded to Bergen then on to Flam and Gerainger. Whilst in Gerainger the passengers were told that due to very high winds and rough seas the ship would be unable to visit Iceland and instead would spend another two days in Norway visiting the ports of Hellesynt and Allesund before heading off to an additional port of Greenock for Glasgow.. Many passengers were upset that the Icelandic part of the itinerary had been cancelled and a minority felt so upset that they held a protest meeting in the atrium. Videos of this protest were posted on line. The number of passengers involved was quite small and the vast majority of passengers, including myself, were completely unaware that a protest had taken place. Once the videos were placed on social media the newspapers got hold of the story. Despite the published views of a minority of passengers that the whole cruise was terrible the actuality was almost the reverse. Despite the disappointment of not being able to visit Iceland the majority of passengers fully understood the reasons for the changes to the itinerary in that Norwegian Cruise Line places passenger safety ahead of other considerations. The passengers who demonstrated on board and demanded refunds of their cruise fares would more that likely have sued the cruise line for putting them in harms way if the itinerary had not been changed. As it turned out the visit to Greenock did not eventuate even though the pilot was on board, as winds in excess of 40 knots prevented the ship from mooring up. The two final ports of Belfast and Dublin did not pose a problem weatherwise. It is unfortunate that the ships Captain is not a good communicator and his accent is sometimes difficult to understand but his announcements to passengers were, if important, relayed by the Cruise Director so everyone was adequately informed of the reasons for the changes to the itinerary. Life on board the ship was very pleasant with the crew being extremely friendly and helpful.Despite the bad weather there was a full programme of entertainment that passengers could avail themselves of if they felt so inclined. I believe that only one show had to be cancelled due to the weather. The food in the main dining rooms was of an acceptable standard and that in the speciality restaurants was very good indeed. These views of mine are shared by many of the passengers that I spoke to and many were astounded at the negative remarks made to the press and on social media by a vociferous minority. The reported problems associated with the sewage system and the reports of stale food being served in the restaurants was not experienced by any of the many passengers that I met on this pleasant if rather rough weather cruise. I would certainly cruise on this ship again although I will probably take a greater interest in the time of year to book a cruise that includes Iceland in the itinerary. Read Less
Sail Date September 2019
My mum wanted to see the northern lights before she dies, so we booked this cruise fom Southampton (side note: my Grandad helped build this dock !) The embarkation from this port was so easy and smooth. I've been on the Spirit ... Read More
My mum wanted to see the northern lights before she dies, so we booked this cruise fom Southampton (side note: my Grandad helped build this dock !) The embarkation from this port was so easy and smooth. I've been on the Spirit before so it was nice to show my mum around. The cabin was spacious, on deck 10, easy to get to everything and we were quite happy there. Due to the weather our itinerary was changed but we still thoroughly enjoyed our cruise and the cruise director did a fantastic job re-doing our new changes on the fly ! Unexpected sea days and new stops were quite exciting to me. If there was one thing I could say that could be improved, it would be that I wish that they could arrange more handicap buses for those people in wheelchairs, as my mum coudn't get on any of the excursions in Norway as their buses had no wheelchair lifts and the steps were too big for her. The food, as usual, was amazing. Entertainment was great, and the staff, as always, out do themselves. I like Norwegian and have already booked my next cruise in March!! Read Less
Sail Date September 2019
Looking forward to Amsterdam and Iceland. Booked >400 days before the sail date. We had 4 fabulous days in London before sailing. We planned private excursions at every port at great expense. Embarkation went smoothly since I'm a ... Read More
Looking forward to Amsterdam and Iceland. Booked >400 days before the sail date. We had 4 fabulous days in London before sailing. We planned private excursions at every port at great expense. Embarkation went smoothly since I'm a gold latitudes member. The ship had only 2018 passengers and was in need of upgrading. The cabin was small. Meals at the paid restaurants were excellent. Other than breakfasts, other meals we're not so good, except at the blue lagoon. The meat was consistently tough. Entertainment was great, especially acoustic soul brothers. Cabin service was excellent and room service was on time and hot. The servers were attentive and pleasant. The original itinerary already had 3 stops in Norway which would have been plenty. When 2 more stops in Norway were added, it got quite redundant. Missing Amsterdam, then Le Havre, then the two stops in Iceland, then Scotland before finally docking g at Belfast was extremely disappointing. It was also very costly since we had prepaid for private excursions at each of these stops. As changes were being made to our itinerary, we managed to book excursions at the new ports only to have them also canceled. There was a very disruptive group of unhappy passengers that intimidated the rest of the passengers and crew. My travel companions and I avoided the atrium, the gathering place for the protesters, as much as possible. Overall, my friends and I made the most of a troubling situation but are not satisfied with the offer of 25% toward a future cruise. We've had financial losses that we can't recover and a cruise that didn't even remotely resemble the planned trip. Although I appreciate the captain’s efforts to keep the passengers and crew safe, I feel that more should be done to make up for the extreme changes to the long-awaited cruise. Read Less
Sail Date September 2019
I chose this cruise as it was smart casual as we dont like getting dolled up every night , we paid £3500 for 14 days in a balcony cabin , the service we got on board was excellent ie cleaning cabins bars and restaurants, even though we ... Read More
I chose this cruise as it was smart casual as we dont like getting dolled up every night , we paid £3500 for 14 days in a balcony cabin , the service we got on board was excellent ie cleaning cabins bars and restaurants, even though we paid £1500 more than people with an inside cabin wegot no additional perks ie premium package was £100 each for 14 days extra all trips were extra we worked it out if you went on a trip every day for your trip you would pay between £1000 and £1500 extra for your holiday . there was no advice on trips that you could do yourself without paying for the trips out , which we thought was unbelievable we asked about a tourist attraction which we thought we could walk to and was pointed in a direction 1hour walking later we asked a local and it would have been impossible only by a car to get to and would take 4 hours. as for the ship there was only 1 bar you could get a proper coffee and that was after 1pm all other bars was coffee in geezers which was absolutely awful even with breakfast we used the free sachets of nescafe that we got in our room to make a decent coffee at breakfast no sachets available in the restaurants .. food and drink was excellent there was a 4 all inclusive restaurants all fab. as for the northern lights well the captain only mentioned once that they had made an appearance and wouldnt broadcast this in the cabins as somepeople didnt want to be disturbed at all so what was the point of going on anorthern lights cruise hence i was in the shower so couldnt hear the announcement. when we did go on deck 11 there was no bar open outside no seating people were just stood outside with a member of staff serving hot chocolate out of a machine in paper cups, its as though the "northern lights" cruise was secondary to being just on a cruise to norway we were extremely disappointed with this , it was just rubbish. the ship is good creaks in the cabins abit but as a ship it is good . we cant say anything about the shows as we didnt go to any as we only got out of restaurant at 9.45 . would have been lovely to go to Stavanger at night instead of sailing off as it looked great for a night out as being on aship for 14 days can be very mononotous all in all it was good but not upto our expectations for the money we paid out , we shant be going on another cruise personal choice for us . Read Less
Sail Date September 2019
First off, we were told we had a free upgrade. I tried to contact the travel agent to no avail. When we got onto the ship, I asked about the upgrade and had a sign literally pushed into my face which said there are no free cabins. We ... Read More
First off, we were told we had a free upgrade. I tried to contact the travel agent to no avail. When we got onto the ship, I asked about the upgrade and had a sign literally pushed into my face which said there are no free cabins. We were told to board the ship at 5.15 pm. We discovered that the ship had been parked at Southampton all day and most people just got on when they felt like it. Like wise disembarkation, we were told 10.15 am. We left at about 10am and discovered that most people had already left. Dining:- The quality of the food was poor, lukewarm at best and it was impossible to get a hot drink. The buffet area was horrendous, doesn't do to be a shy retiring Brit. Survival of the fittest (loud Europeans). Excursions:- Extortionate. Bruges transfer approx. 55 Euros. Lovely lady gave us information (including safety) on the coach into Bruges. Very pretty town. Rotterdam:- Transfer to Amsterdam about 55 Euros. Horrendous. The ship was parked up all night (until 6am next day) and yet we had to be back on the ship by about 4pm. It took 1.5hours to get into Amsterdam and nearly 2 coming back, and so we had about 2.5 hours in Amsterdam, time to do next to nothing. There was a commentary going on all the way to Amsterdam, in German. We asked the German guide where we were when we arrived, he drew a circle on our map, we asked him which direction we should go in and he pointed to a street, which was a very seedy back street selling undesirable items in the shops. Best value was taking a trip round Amsterdam on one of those bikes that holds two passengers. People who had been to Amsterdam before said Rotterdam is much nicer. We complained at Excursion reception and we were told by a very rude lady that there was no guide on the bus. True but there was no safety instructions either on or off the bus. Don't bother complaining about anything, you are wasting your time. Hamburg:- We took the shuttle which was about 15 Euros. Unfortunately it was Sunday so all shops closed. We took a HOHO bus which was good value. Once again we had to be back on the ship way before it left. Le Havre: we just stayed in Le Havre because most of the trips were expensive. E.g. Paris 119.99 Euros. 11 hours but takes a good few hours to get there. Le Havre is a dump. Entertainment:- Most shows were very samey and only lasted for about 30 minutes. Cabin: We had an indoor cabin which we will never do again. Cabin staff were very good though. The ship itself was fantastic, but trying to partake in any activities was difficult due to overcrowding. We will not travel with MSC again and cannot recommend it. Read Less
Sail Date September 2019
Chose this cruise as it was a good price but with hindsight I would rather miss a cruise and put that money towards another cruise line. Ive been with other cruise lines before and have enjoyed all of them. The problem with MSC is ... Read More
Chose this cruise as it was a good price but with hindsight I would rather miss a cruise and put that money towards another cruise line. Ive been with other cruise lines before and have enjoyed all of them. The problem with MSC is passengers embark at every port which means constant security processes going on and in so many different languages, suitcases and chaos everywhere almost daily, this gets very tiresome. Whilst check in was ok they don't seem to have the administration sorted as well as other cruise lines. You have to have your photo taken separately and you have to add your credit card separately once on the ship, why? This has all been done at check in before and is much easier. The actual ship and cabin was very nice, a little more room in our cabin than we've had before so this was a bonus. The food though was not good, very poor, I hardly ate anything in the main restaurant, in fact I only ate the rolls and a little breakfast. If you go to the buffet for breakfast by the time you put everything together it's stone cold as the eggs are nowhere near the bacon and it's a big place to walk around! We couldn't get a table in the buffet one morning and had to go to the restaurant which we wanted to avoid as the service was quite poor in the morning, we often asked for milk with the tea but often never got it! Never got our cereals either so when we asked for them they were almost thrown at us! Have to say at this point our waiters in the main restaurant for dinner were very nice and helpful. Some of the staff apologised for the food and said they had to eat it too! Reception staff were also hit and miss, some were helpful and some wouldn't help at any cost! We were late back from Amsterdam and weren't allowed into the main restaurant as you only have about 10 mins from opening to closing! When we asked reception to help they said it wasnt their fault their trip was late back (referring to traffic) but it was their fault as when we booked we were supposed to dock in Amsterdam but we're moved to Rotterdam and this meant a long coach journey which took 2 hours and was not easy with an 18 month old baby let alone not being able to get into the restaurant to feed her! The Europeans on this trip were the rudest I have ever encountered, they never said thank you for letting them through the narrow hallways or when you kept a door open for them. My daughter had to use the lift as she had a pushchair and even if she was the first one there when the lifts arrived the other passengers would just barge in front of her! Most of them were young or middle aged and didnt seem to even need the lift! The trips did not appeal to us at all, very early starts and we're things like cycling tours or they just dropped you off. We have been on some really wonderful trips with the other cruise companies so missed that very much. Didn't like any of the ports on this trip, Hamburg was awful and to have paid the expensive shuttle would have been a waste of time as we were told everything was shut on a Sunday. This was told to us by a local taxi driver not the ship, they didn't tell us anything not even which gangway to get off! The ship did constantly make announcements in your cabin though in loads of different languages that really got on our nerves, this was usually about the muster stations or their team! MSC gave us a letter to say they are welcoming British guests but we did not feel welcome at all. They gave us a kettle in our cabin and a one cup little pot of milk for 2 people so we asked reception for some more and they told us, sometimes it's complimentary and sometimes it's not! What sort of answer is that! They then said they could give us some for 3 euros! We said no thanks and brought milk down from the buffet! We had no in room tv in English apart from one channel which claimed it was a news channel but you only got a couple of lines of news now and again it was mainly history documentaries or about egg donation which was constantly repeated! Thank goodness I had a book! The t.v service is so much better on Princess cruises as you have access to t.v shows, films etc and this was needed on MSC as their theatre entertainment was almost the same every night and did nothing for us! The best thing in the evening was to get an Italian ice cream! Also, please note there are smoking areas on board, like the casinos and by the pool on one side which obviously affects you if walking through these areas. I would sum up by saying I wouldn't go with MSC again. Read Less
Sail Date September 2019
This was our first cruise with MSC. We chose this cruise because if the itinerary, especially Hamburg and Amsterdam. We really liked the ship its self, which is very grand, and our cabin was quite spacious with a small “Juliet” ... Read More
This was our first cruise with MSC. We chose this cruise because if the itinerary, especially Hamburg and Amsterdam. We really liked the ship its self, which is very grand, and our cabin was quite spacious with a small “Juliet” balcony. However, we were very disappointed with some aspects of the cruise. Amsterdam The main problem was Amsterdam. When we booked, the ship was going to dock overnight in Amsterdam. This was changed to overnight in Rotterdam and we were given the chance to cancel and have our deposit back, or in compensation we could either book one of two discounted shore excursion to Amsterdam, or use a free shuttle bus to Amsterdam that would be provided. We were quite happy to opt for the free shuttle. Once on board, the itinerary was changed again with departure from Rotterdam at 10pm instead of 6am the following morning. We were still OK with this as we thought we could still get a full day in Amsterdam. On the day it turned out that the free shuttle was in fact a transfer there and one departure back on the “Amsterdam on your own” shore excursion. The return was moved back from 3.15pm to 4pm because of heavy traffic on the outbound trip, but this was still way too early considering that the All Aboard was 9.30pm for a 10pm departure! So our full day in Amsterdam that we had been looking forward to became just four hours! When we tried to complain at reception later, the man we spoke to was quite rude and dismissive, saying that this was the rules and what we had signed for. We also felt that the shuttle buses provided by MSC at the other ports were VERY expensive. We have sailed with P & O before, where port shuttles provided by them were free. The food We found the layout of the buffet at breakfast and lunch quite confusing. For example, toast at one point, butter somewhere else and jam in a third location! As other reviewers have said, a lot of the hot food was only just warm. Trying to get a hot cup of tea was hard as the self service urns were only warm. The Hotel Services Director told us later that he was aware of this problem and was trying to get in sorted. In the meantime he advised us to take our mug and teabag to the bar counter and ask for hot water there. This worked well! A good thing about the buffet was the all day pizza which is delicious! We spoke to the UK Cruise Director and the Hotel Services Director who were both helpful and took our comments on board, but overall we were not impressed by the way the ship was run. Read Less
Sail Date September 2019
We chose this cruise as we wanted to revisit some of the destinations again & the value for money Muster what a joke this is how you put your lifejacket on Produce your passports at 7:30 am ??? never went we are on holiday and ... Read More
We chose this cruise as we wanted to revisit some of the destinations again & the value for money Muster what a joke this is how you put your lifejacket on Produce your passports at 7:30 am ??? never went we are on holiday and when we asked others they did not attend either Register your debit card onboard yourself and if you do not spend minimum then you get back in euros by going to reception night before disembarkation Despite doing this my husband was stopped whilst trying to get off as he was told he had an outstanding bill so had to take all his luggage (self disembark) up or down a floor stand in line to find out what it was & it turned out they had omitted to add 8 euros for a shuttle not our fault but we missed our connection as this took over 1 hour Out of city terminal in to mayflower never advised so people could rearrange pick ups Never advised whilst in port where to get off Food always cold and nothing ever flowed veg never near the main Options never changed exactly the same everyday No afternoon teas to speak of scones the size of a 10p hard no real cream and jam in a sachet Shows not great I have seen more movement in a morgue as the dancers held up a bit of this or that in the background whilst the singers made an attempt at singing and some fella spun around in a large hula hoop and a lady did the splits between two ribbons Nowhere nearly as good as other cruise lines Gala night only one show at 7 nothing else all evening Speciallity dining as we had a drinks package my husband requested a glass of wine with his steak but the steward advised he was unable to provide this but he could have a beer and me my diet coke the same bar that my husband walked ten yards to and got his wine Staff not the happiest and a smile was hard to find Cabin steward couldn't tell you who or she was as never saw all week and towels changed infrequently Gratuities paid on booking but had to have removed as automatically added on to everyone Shuttle buses charged just to get you off the docks 16 euros each for a six minute bus journey As going out of Southampton told it had been anglonised to cater for the british the sample I saw was a couple of union jacks in the atrium Hop on hop off at every port so muster blasted into cabins daily in god knows how many languages Not much washing of hands done by many Non English cruisers very rude pushed and shoved whilst others waited to either get food or off the shuttles Would I cruise MSC again never I shall just be like the Abba tribute that never turned up I could carry on but what is the point would we cruise MSC again a definite no Read Less
Sail Date September 2019
We have been on over 60 cruises on at least 8 cruise lines. This is the first time when checking in, you do not produce a credit card for validation. When you get on board there is a machine to validate your Debit/Credit Card. You put ... Read More
We have been on over 60 cruises on at least 8 cruise lines. This is the first time when checking in, you do not produce a credit card for validation. When you get on board there is a machine to validate your Debit/Credit Card. You put in you ships card which was issued when you checked in. You then enter your card. Whichever one you use, they deduct 250Euros from this card. When the cruise ends, and you used a Credit card, They deduct your expenses, and then credit your Credit card. If you use a Debit card, they do not credit the card after expenses have been deducted. You have to go to reception and they give you Euros for your credit balance. Which means you either keep them for future trips to Europe, or cash them in at your bank at a very bad rate. I believe most of the Euroeans on the ship are deaf. Because they all try to outdo them selves to see how loud they can speak. Aside from you cabin there is no place that is quite. The Library is a waste of time of you are English. It had a total of 2 books in it. They never announced where the Gangway was located/ Late dinner was 20:30 to 22:00. The show started at 22:00. Most late shows s on other lines, started at 10:30 or 10:45. This allows you to finish your meal and get to the theatre., which is at the other end of the ship. The first 5/10 minutes of the show the MC's described what was in the show in five languages. The show started and people whee coming into the theatre 10 to 15 minutes after the show had started. The shuttle bus service was big rip off. On most cruises if you pay full fare for the cruise the shuttle was free. If you paid reduced fare, it may cost up to 5gbp per trip.. 4 ports cost 103Euro/93GBP. Read Less
Sail Date September 2019
The itinerary and time of year are main reasons we chose this cruise and it did not disappoint. The crew and staff all so kind, helpful and humorous and most importantly skilful whatever their role. Special thanks to Willy and his team ... Read More
The itinerary and time of year are main reasons we chose this cruise and it did not disappoint. The crew and staff all so kind, helpful and humorous and most importantly skilful whatever their role. Special thanks to Willy and his team who kept our spacious room so tidy and clean and yes the monkey towel sculpture hanging from a mirror did make us jump. We enjoyed our meals in Latitude 53 and the Market Place for snacks. The Italian restaurant Vista came highly recommended by other guests but we only had the chance to visit once as so popular. Embarkation and security checks took a while but disembarkation was straightforward. The only disappointment was slight problems with most of our trips but they did not spoil the enjoyment of the trip...for us but did for some . Plenty going on throughout the ship and we especially enjoyed the evening shows but they did come over as very loud and the music was all very much the same whatever show they were performing but nevertheless, some very talented musicians and dancers. Read Less
Sail Date September 2019
BACKGROUND: seven day cruise out of Southampton, to Zeebrugge, Rotterdam, Hamburg and LeHavre. Mother, 88yrs, and daughter 50’s, active and love to participate in activities like trivia. Mom uses a scooter on cruises due to severe ... Read More
BACKGROUND: seven day cruise out of Southampton, to Zeebrugge, Rotterdam, Hamburg and LeHavre. Mother, 88yrs, and daughter 50’s, active and love to participate in activities like trivia. Mom uses a scooter on cruises due to severe arthritis which makes walking long distances challenging. SHIP: I liked the ship. It isn’t particularly easy to navigate as there are multiple bars and rooms but that’s why there is a readily available map and guide. It was very easy to find a hideaway to escape the crowds. The Swarovski Crystal staircase is beautiful. DINING: I found the dining room horrible for me, my mom loved it. I don’t eat meat and the options were abhorrent. Everything was cold and tasteless. The buffet in both our opinions was disgusting although my mother didn’t have to navigate the bun fights as I usually chose for her knowing very well her likes and dislikes. It was truly chaotic. The buffet did not have a natural flow and was always an incredibly unpleasant dining experience. The food was very cold. The only way to get a hot cup of tea for my mom was to go to the barista and get boiling water from the bar. The urns of “hot water” were either cold or empty. I have read that people eat food colder in Europe...ummm not in my experience. This food was inedible except for the wonderful fruit available at breakfast. We tried one specialty restaurant (Butcher’s Cut) as it was gratis having been granted a “Black Card” in MSC’s reciprocity offer as I am Elite Plus with Celebrity and Diamond Plus with RCI. (The other specialty restaurant was was Asian fusion that I could have enjoyed but definitely not mom’s thing). Mom’s veal chops were like hockey pucks and my salmon was again cold and over cooked. It would have been an incredibly expensive meal (+++€120) and I would have had a hard time not seriously challenging paying for a meal as it was THAT bad. One good caveat was that I lost weight...a fairly big feat on a cruise. CABIN: We were in our first accessible cabin. I am a firm believer that accessible cabins should be for wheelchair dependent people, not for someone like us that can manage, albeit sometimes challenging, to be able to fit a scooter inside a cabin. As we only booked two months before the cruise it was actually the only balcony available. I must admit the space was wonderful...the cabin steward...not so much. I actually wrote to no avail IN THE DUST on the table “please clean me.” Mom used the little milk cups for one cup of tea on the first day and despite daily requests, it was never restocked nor was the tissues or tea bags. One morning he told me that “he was too busy to clean our room.” I just chuckled to myself and took fresh towels off his cart. ENTERTAINMENT AND ACTIVITIES: The shows were OK, some better than others. What I did find rather amusing was that two of the shows were VERY similar just different music and costumes. The cirque-like performer with a big ring did the same routine. The aerialist..same..different colour silk. Trio of acrobats...exactly the same tumbling etc. It was a really weird dejavu. There are multiple performers in the many bars around the ship that was wonderful. The multicultural influences were also fabulous. As for activities, the staff didn’t show up for one of the trivias...no response when I queried this with guest services. When they did show up it was OK though. The staff were very nice and personable. What was annoying was that as people can embark and disembark at all the ports, Hamburg was considered a big turnaround day and there were no activities at all until 3pm and that was “hair analysis” in the spa. No trivia/nothing. Furthermore, Hamburg was on a Sunday and there is notoriously nothing open except for the Zoo and a “Miniature” Park. PORTS: As my mom wasn’t feeling well at times, we only got off the ship in LeHavre. We used the ship’s shuttle into town for ~ €8 each. We walked around a bit and went to the Mall. I felt that Brugge would be too difficult for her in her scooter with all the cobblestones. It is one of my favourite ports though. BOTTOM LINE... would I go on MSC again? I highly doubt it though never say never. I now know what to expect from MSC which was one of the goals of this trip. Despite all the banter about how the service, activities and food on CELEBRITY and RCI have dropped a bit it’s still FAR superior than MSC...IN MY OPINION. Read Less
Sail Date September 2019
We chose this cruise for the itinerary which was very good.We travelled to Southampton with Inter cruises who were very professional with no problems,but on arriving we had to queue to receive the luggage tags then again to get port side ... Read More
We chose this cruise for the itinerary which was very good.We travelled to Southampton with Inter cruises who were very professional with no problems,but on arriving we had to queue to receive the luggage tags then again to get port side with only one desk open even the ladies on the desk were complaining then again to get checked in where there was a "technical" problem with the computers-it took over 2 hours to get on board and it's the last thing you need when you've been travelling for 5 hours. We liked the ship with lots of space it was bright and clean.I booked our cabin 8004 as it looked bigger and we weren't disappointed it was huge.With Steward Prasetyo and team we were well looked after and nothing was too much trouble and surprised us with amazing towel sculptures. We had breakfast and lunch in the buffet and there was a good selection to please everyone,evening meal was in the main dining room and the meals were well cooked and beautifully presented again we were well looked after by Noel,Freddie and Vladlena? "The A Team" Entertainment was varied with something for everyone and we enjoyed going to the cinema a few times as well. Our favourite place for a drink was the Lounge after the show -a special mention for Alice who was a star. All the staff we encountered greeted you with a smile and they're all a credit to the company.We enjoyed daily announcements by Captain Peter -he's certainly got a sense of humour especially when explaining that we'd just got through a severe storm but now it 's just a storm-we were on deck 8 and the waves were hitting our window!! We enjoyed all the ports of call on this trip but again we were plagued with the dreaded queuing getting off and back on the ship Disembarkation was a breeze thank goodness very well organised We will certainly cruise with Marella again if the ports of call are what we want. Read Less
Sail Date September 2019
We really enjoyed our 14 night cruise to the Baltic. We have cruised with Cunard, Celebrity and P&O in the past and Arcadia exceeded our expectations. Admittedly, the atrium doesn’t have the wow factor of other ships but it more than ... Read More
We really enjoyed our 14 night cruise to the Baltic. We have cruised with Cunard, Celebrity and P&O in the past and Arcadia exceeded our expectations. Admittedly, the atrium doesn’t have the wow factor of other ships but it more than compensated in terms of friendliness and entertainment. We found the food in the dining room consistently good both at lunch and dinner. The buffet could be very busy especially on sea days but we enjoyed the freshly cooked burgers at the grill near the pool. Afternoon tea in the dining room was a real treat and eating at the Sindhu (especially when there was an offer on) was a delight. There was plenty of choice of entertainment and everyone should find something to suit their taste. I really enjoyed the orchestra and the Headliners put on some excellent shows. The cinema ( free but you must book seats at the library desk) gave me an opportunity to catch up on some recent blockbusters. This was a good way to spend an afternoon either on sea days or if you had some spare time after a visit to a port. Generally the staff were very good - we came across a few morose waiters but a smile and thank-you from you, as the customer, goes a long way. Our cabin steward was very efficient. We were a little apprehensive before we joined the cruise with some very poor reviews and lots of talk about the ship being ‘tired’. Yes, some areas which saw heavy traffic were a little worn but generally we were happy with the look of the ship.Overall, we had a great cruise so if you’ve booked with Arcadia, please don’t be put off by the critics. Read Less
Sail Date September 2019
Chosen for ports of call. Great destinations. However the ship is worn down. The food is substandard compared to competitors. Many of the workers did not now how to charge versus packages. We were overcharged many times and had to go to ... Read More
Chosen for ports of call. Great destinations. However the ship is worn down. The food is substandard compared to competitors. Many of the workers did not now how to charge versus packages. We were overcharged many times and had to go to guest services to get charges fixed. This was do to employed not knowing benefit package allowances. Smoking is still allowed in many areas mainly casino just behind the times. We would have spent a lot of money in the casino as we usually do but do to your out dated policies we did not spend a dime unfortunately for both of us. Activities and programs are ok but could easily be improved. We last did Celebrity and they have evolved compared to Norwegian. This cruise could have been much better with little effort. Evolution is part of buisness if you do not evolve you will be left behind. We are well employed and fairly young 40-50 years of age. People like us will either use your brand or go to your competitors. Look at your future Customers or not? Read Less
Sail Date September 2019
I chose this Cruise because of the port destinations. I had never been on a cruise and this exceeded all of my expectations. All of the staff and crew that I encountered were very friendly and helpful my cabin Steward was excellent. The ... Read More
I chose this Cruise because of the port destinations. I had never been on a cruise and this exceeded all of my expectations. All of the staff and crew that I encountered were very friendly and helpful my cabin Steward was excellent. The food was great the entertainment was out of this world. There were a few things I thought could have been better explained... Like it showed we were going to be in Reykjavik Iceland for 3 days in reality we got there one night were there a whole day and left at 1 a.m. so we were really only there for one day. There we're 2 sea days coming & going to Iceland. Then it was usually pretty difficult getting from the port into the town and you're not told of that. But overall this was one of the best experiences of my life and at the end of the cruise I bought 4 gift cards to cruise again. So Bravo to the crew of the spirit. As you see I said great value for my money even though I went as a single person I had to pay double the cabin price but I still thought it was worth it. Read Less
Sail Date September 2019
Embarkation at Southampton was quick and easy - our cases were collected from our car and next reappeared in our stateroom. 15 minutes after getting out of the car we were on the ship. Silhouette is due a revamp early next year but don’t ... Read More
Embarkation at Southampton was quick and easy - our cases were collected from our car and next reappeared in our stateroom. 15 minutes after getting out of the car we were on the ship. Silhouette is due a revamp early next year but don’t this confuse you, she is very far from tired and tatty and still exceeds the standards of the best hotels. Our cabin was well equipped, large and spotlessly clean. Entertainment and activities are constant, varied, numerous and entirely optional - we tend to entertain ourselves. Similarly we don’t partake in shore excursions as we like to explore independently but tend to do whatever excursionists do for half the price or less. For us the ship is about eating and drinking. Not to excess, but simply indulging in the ridiculously high standards achieved whilst bobbing around in the sea. We travel Aqua Class just to have access to Blu and always will (turned down a suite upgrade this time as we would lose our Blu guarantee). The food is fresh, light, imaginative and cooked to perfection every time. We had a night in Murano which is simply the finest restaurant we have visited on land or sea, and we visit a LOT of restaurants. The service here is ramped up to levels only dimly remembered, and the flambeed lobster is to die for. Our favourite bar, the World Class Bar, staffed by the world class Daniel and Alexandra, serves only a small range of cocktails made with the finest ingredients. We were also pleasantly surprised on this cruise by the quality of the live music, which is constant in half a dozen different venues on board. From classical, through jazz and blues, to rock and pop, ever musician was insanely talented. What sets Celebrity aside, however, is the service. 1,500 staff work around the clock to make every cruise perfect and memorable. They will be respectful and attentive at all times, but are also willing to laugh and joke and have fun with those guests who want it. Never forced, never inappropriate, this is a very difficult line to tread. Celebrity achieves it with ease. The cruise itself covered the ports of Bergen, Alesund, Flam and Stavanger. Each provided and different but fantastic experience. Standing on the lawn by the sunset bar as we cruised down the magnificent is one of many memories which will stay with me for life. We pay a decent amount of money to Celebrity for our aqua class cruises, but the fact that we’re planning the next two gives the clearest indication that we don’t begrudge a penny. Read Less
Sail Date September 2019
We have previously cruised before but wanted to try something a little more upmarket. We were very impressed by the standards of this cruise we cannot wait to go back. Everything was just right. We got on at Southampton having staying ... Read More
We have previously cruised before but wanted to try something a little more upmarket. We were very impressed by the standards of this cruise we cannot wait to go back. Everything was just right. We got on at Southampton having staying at the Chilworth Manor hotel on their park and cruise package (included is bed and breakfast, over night stay, 3 course meal in their restaurant, parking and taxis to/from the terminal). All was very efficient. When the taxi arrived at the terminal our bags were taken from us for safe passage onto the train. Getting onto the ship was no hassle. We got on around midday. Our rooms were not ready until around 1pm but they had the oceans café open for lunch. It was busy but the food was delightful. Getting to our cabin we were happy with our home for the week. A comfortable reasonable sized bed. Good quality toiletries. Great shower with closable door (I hate shower curtains so was pleased to see there was not one!). Towels could have been a bit bigger but did their job! We asked the cabin steward for larger robes as well which were delivered to us. Tea and coffee making facilities. Safe. Hairdryer (not the greatest). TV with various channels on including the traditional cruise channels like view from the bridge and the directors channel. We had a little seating area with a sofa and table and also a mirror with another chair. We were on deck 6 in room 6187 - this is the first level with the balcony rooms and where the life boats are. We did not have an obstructed view of the horizon - it meant that we could not look down to the sea due to the life boat being there. It wasn't really an issues at all although I did think it was going to be before we got on the ship. There is plenty storage - the cupboards above the bed are almost hidden and I wouldn't have known about them if someone had not said! This gives plenty of room and your suitcase should be able to fit under the bed out of sight and mind. Our cabin steward was great - the room was always spotless. Turn down every night and towels replaced in the morning and/or evening. Loved getting the cruise news letter in the evening for the next days activities. The food was amazing. We had evening meals in the Grand Cuvee every day, waiter served lunch when it was available and breakfast here every morning too. The menus were superb. We did not have a bad meal and I ate absolutely everything on my plate. We had select dining and we would usually be given a beeper around 8pm and sat 15-20mintes after and just got a drink in the mean time. The waiter staff were excellent. Alternatively the oceans café was open throughout the day. We went there for lunch and afternoon tea and a midnight snack on some of the days! It can be busy. The food is of a very good quality. There is also the master grill outside to get burgers/hotdogs/ice cream throughout the day. The food in all was an absolute highlight of the cruise. There were speciality restaurants but as we had to pay extra we did not think it was worth it given the high standard of the main restaurant. The drinks were very reasonable and the waiters were very generous. On the classic drinks package you could have most things but I guess it is your personal tastes that would dictate this. On the classic package we did have to pay more at the martini bar and for some cocktails but it was only the difference so it was not a lot. The wines for meals were great. There are various bars available. The passport bar in the grand foyer on level 3 had a lot of seats to lounge on and also served coffee. The grand foyer is where some events took place so this was a nice place to sit. The sky lounge on deck 14 was mainly where we went in the evening for live music but they also had quizzes on during the day. They served some nice cocktails. Martini bar had an actually iced bar which was fun. The cellar masters does good wines and also sherry and port which we couldn't get else where on the ship. They had various bars around the ship including in the casino, quaser and by the pool. We enjoyed the selection of drinks and the availability of the bars. The pools on deck 12 were great. They were heated so just about bearable to get in when we were in Norway! The jacazzis are amazing - our best experience with these was going in at 10pm at night! Exhilarating! Loads of towels and blankets available. They also have swimming pool and jacuzzi inside if sitting out in the cold isn't for you! The entertainment was to a very high standard. The shows in the evening with the performers were excellent. The acrobats were incredible. We did not really enjoy the comedian but this is personal taste. They had live bands and a great female singer too. The shows were at 7 and 9pm giving opportunity for dinner. We really enjoyed the silent discos. The late night quiz games were also hilarious. The cruise director was very entertaining. The casino was large. We do not usually frequent casinos but we won a free $20 bet on the slot machines and spent a rather amusing few hours spending our bet! There were talks during the day about the ports of call, the gulf stream and even the captain did one about navigation. 'Evening chic' is their formal night - we had two. It was nice to see most people making an effort. The ports were all very good. I liked that actually there was not too much to do at each port so that one could get off, go explore and get back on board feeling like you had seen enough of the city. We did not do any of the ships shore excursions as it was so much cheaper to do it ourselves. We really enjoyed getting back on the ship to nice hot chocolate! Overall this was the best cruise we have been on (so far). Everything seemed catered for. We enjoyed speaking to fellow cruisers and how diverse the passengers and staff were. We felt very well fed and watered and above all very relaxed thankful that we were able to go on such an immense cruise. Read Less
Sail Date September 2019
Service and amenities are very nice on this ship. I really loved our Royal Suite. Two comfy couches in the living area, a nice comfy bed in the bedroom, one full bath with a separate jacuzzi tub and shower, a jacuzzi on our veranda along ... Read More
Service and amenities are very nice on this ship. I really loved our Royal Suite. Two comfy couches in the living area, a nice comfy bed in the bedroom, one full bath with a separate jacuzzi tub and shower, a jacuzzi on our veranda along with plenty of room to spread out make us want to cruise with celebrity again. Our Butler and room attendant were outstanding! Thanks to Jacky and Francis! Just the best and always with a smile on their faces. They couldn’t do enough to make us comfortable and if it weren’t for them, we would probably not consider celebrity again. Yes, they were just that good! The food was mostly decent, and the best was La Petit Chef which I originally avoided because it sounded silly. We finally tired it and enjoyed it thoroughly. The food was better than Blu that’s for sure. That one was awful. They rushed everything, splashing wine, cold food, tasteless everything. Just yuck! Murano is good but there are too many dishes that have dairy. Creamy this and that....it’s too old style. They need to modern up that cuisine. I loved the sushi restaurant! Honestly I’m kind of a foodie so I’m trying not to be too critical because after all, it’s a ship. I don’t expect the food to be as good as dining out in the Bay Area where I live. Yes I’m spoiled with great food at home. Some tours were great and others were awful. Fortunately mostly we had good tours. I might consider making my own arrangements at the ports of call in the future, though. Entertainment was good although we didn’t do a lot of that. We loved Michaels! Thanks to Lara for being so helpful and so cheerful. Perfect person for this job! This was our first big cruise as we’ve always done small cruises before. Read Less
Sail Date September 2019

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