Southampton to Arctic Cruise Reviews

This was our fourth NCL cruise, but the first for quite a while preferring Celebrity and RCL but this itinerary included many of our “bucket list” ports, including Reykjavik and Lerwick (Shetland). It is very obvious that they are understaffed, and undertrained. The front-line help is courteous enough but not prepared or allowed to problem solve. There is lack of communication between ...

Overall, we had a nice time on this trip, but it feels like this ship was going through some growing pains on this itinerary run. Transportation to and from airport: We opted to do our travel to and from NYC through Norwegian. The flight they put us on left no margin for any delays (which we had) and we made it to the boat with 12 minutes to spare. However, the real issue was on the way ...

We chose this cruise because of the itinerary. My sister-in-law had always wanted to see Iceland, and I had wanted to see the fjords of Norway. We were able to combine these on this cruise. The plus was that the cruise would be on the brand new Norwegian Prima. We signed up early and got a generous "free at sea" package including four specialty dinners, 250 minutes of free internet, and the ...

We were given an opportunity 2 years ago to book a cruise in Northern Europe to Iceland. We thoroughly enjoyed the destinations, they were amazing. I highly recommend the destinations, but the Prima had some issues that I think should be addressed: 1. My husband is a photographer and the view from the balcony was important to us. Since the day we received our room assignment, we were promised ...

We chose this cruise because of the great itinerary which included Bruges, Amsterdam, three Norway stops, and three Iceland stops. The ship is new, but as others have indicated, it has its shortcomings. The good: The rooms are large and comfortable with a nice bathroom/shower. We had a balcony room on the 10th floor and really loved the chairs and the view. The cabin steward did a fantastic ...

I’ve been cruising with my family for over 15 years and after our last cruise with NCL in Hawaii we decided to plan our trip to Norway in 2020.The COVID 19 ruined our plans and postponed our cruise .We finally booked with NCL in June 2022 for 2023 ,a year ahead .We chose our balcony cabin on 15 floor near the lift ,with unobstructed view in a quiet area.Closer to our dates I received an offer for ...

Chose this cruise for the ports of call. Down and dirty summary of the cruise as follows:... great great service staff - Front end staff however i.e excursions, guest services and onboard credit was nasty, rude and cold. Was told at one point, i cant help you, go email our corporate office! Two of the excursions had time changes with no advance warning given. One port of call cancelled when ...

I was so excited to go on NCL Prima I had looked at the videos and thought wow! Reality is a different story. There were some good things about the ship. I enjoyed their restaurants especially Palomar and Le Bistro. Excellent! Most of the food was good in their other venues. I especially liked Indulge, this was a winner. However, their buffet was atrocious. It could hold maybe 400 people on a ...

We chose this cruise because we had sailed with NCL before and found their ships to be beautiful, with good food, entertainment, and service. We were excited to try the new Prima, and wanted to see Norway and Iceland. Everything the (mostly bad) reviews say is correct. People are visibly not happy on this ship. Every day there is a huge line for guest services, even 7 or 8 days into the trip. ...

We booked the cruise on the strength of the itinerary, which held up very well apart from two key changes. The changes are based on the fact that one of the engines on the ship is not at full strength, so speed is limited. This meant we were quite late getting to Bergen (one of my bucket list ticks...) and we wouldn't be having an overnight in Reykjavic (something we had planned for to be able to ...