5 Cruise & Maritime Voyages Magellan Cruise Reviews for Spring Break Cruises to Europe - All from London (Greenwich, Tower Bridge, Tilbury)

I booked because I wanted to go to the Scilly Isles. The other stops also looked good. My daughter wanted to re-visit Guernsey. The five ports all held interest for us. When we got on board I noticed a leaflet on my bed regarding a ... Read More
I booked because I wanted to go to the Scilly Isles. The other stops also looked good. My daughter wanted to re-visit Guernsey. The five ports all held interest for us. When we got on board I noticed a leaflet on my bed regarding a shore visit to Cherbourg, this was not a port on our itinerary and I panicked thinking we were on the wrong boat. Then I saw there was a change of ports, due to bad weather. We were being taken to Cherbourg and Portsmouth instead of The Scilly Isles and Guernsey. To my mind the only reason to go to Cherbourg is to get off a car ferry and head straight out. Well as for Portsmouth, only an hour away from home and another place very low on the want to visit list. It beggars belief that the cruise line thinks these were a good exchange. The cruise line knew of the change before we boarded. They should have offered a refund before sailing if had wished one. To make matters worse the French dockers were on strike and we never got to Rouen. Only two ports were of interest. Had we known about the change we would not have gone on this cruise. Such a disappointment, it ruined our holiday. The cruise line we felt had "made us prisoners" we were certainly taken places against our will. The ship itself held a mixture of feelings. We had to sort out problems. There were two cabins booked for myself, daughter and grandchildren. Yet they put us on different sittings, so we had to alter that. The cabins were very hot and that had to be seen to. The toilet in my cabin blocked three times and on a fourth time it flooded. The cabin was very noisy, a large notice at reception said the boat was full and there would be no changing of cabins. I and my daughter are very heavy sleepers, but we were kept awake most of the night, and my daughter ended up like a bear with a sore tooth. The food was reasonable, but not for foodies. The shows were for a mixture of tastes and some, especially the Easter Panto, were very enjoyable. The staff were all very polite and helpful with smiles (except the reception desk, no smiles there) The cocktails were nothing 'to write home about', had much better on other cruise lines. I asked for some monetary compensation but the cruise line will not give me any. That would have helped to sweeten the bitter taste. Therefore this is not a cruise line I shall use again, and certainly will not recommend, in fact I shall advise against them. Had we been aboard and the weather worsened so we could not go to our chosen destinations I may have felt a little sympathetic, but they knew before we got on and could have said something. Very dishonest. Read Less
Sail Date March 2018
We choose the cruise because of the places it visited. Almost immediately we realised the number of people with mobility issues, were frail and elderly or had other serious health issues who were on the cruise. As we embarked we followed ... Read More
We choose the cruise because of the places it visited. Almost immediately we realised the number of people with mobility issues, were frail and elderly or had other serious health issues who were on the cruise. As we embarked we followed an elderly couple, she was in a large wheelchair and he used a walker with a seat on which he had 6 large carrier bags which make it too large to get on board without the help of two crew members. It took a further 4 crew to get his wife on board. At the safety exercise it became more apparent that the people who have mobility issues would not be able to participate in climbing up two flights of stairs to the lifeboats. The exercise lasted over an hour. I would estimate that 30/40% of passengers had mobility issues or were frail & elderly. I do not know how the company work out how many disabled passengers they can manage safely or how they risk assess passengers based on the Medical Declaration we were asked to complete a week before we travelled. Looking at the deck plans there are only 4 disabled accessible cabins. Many passengers had falls when the sea was rough and had black eyes, bandages & plasters. One elderly lady had 6 stitches in elbow and other injuries when her husband fell on her. Like others have mentioned many people including me went down with bad chest infection - hard cough, high temperature and bad chest. Again a large number of passengers were affected. My husband & I would not Travel with this company again and would check on the Safety and Risk Assessment s that are carried out before we cruise again. The Bistro , as others have said was overcrowded with too many people filling too small a space - avoid at all costs Read Less
Sail Date March 2018
I'm going to start with the positives , embarkation and disembarkation were excellent . The food was mainly good , hot and well presented , our waiter was charming and spoke perfect English . The worst thing without a doubt was ... Read More
I'm going to start with the positives , embarkation and disembarkation were excellent . The food was mainly good , hot and well presented , our waiter was charming and spoke perfect English . The worst thing without a doubt was the noise, we were woken by such a noise at 5am first morning that it sounded like one of the engines was in the next cabin . There was absolutely no chance of getting back to sleep so I rang reception , somebody who had limited English came to the cabin and said " is engine " my reply was that I had been on many ships and never experienced such noise , to this he shrugged his shoulders " is engine " . Having complained we were moved from deck 4 at the very front of the ship ( ocean view was a tiny port hole up very high ) to the back of the ship on deck 6 , the noise was not as bad but it did still wake us for the following 2 mornings we were aboard . There was also on many occasions a strong smell of diesel . The cabins look dated , carpet drab , only air conditioning control is on the ceiling which at 5 ft 4 inches I couldn't reach , air conditioning was also noisy . Between lunch finishing and dinner there is no food available anywhere on the ship . For the 3 days we were on the ship the pools were not filled . The entertainment was ok , but I do wonder if they only have the ships theatre group or if they do have comedians , tribute acts etc . A lot of the staff had limited English and some of them were a little surly . I had hoped we would enjoy it as Tilbury is very local to us , but I can say I would never sail on Magellan again no matter how cheap it was . Read Less
Sail Date June 2015
Our cabin was clean and tidy, it’s a pity the tap in the bathroom came off in my wife’s hand and it took over 4 hours before it was fixed. The Air-conditioning was noisy and the knob to turn it off was stuck, eventually I forced it off ... Read More
Our cabin was clean and tidy, it’s a pity the tap in the bathroom came off in my wife’s hand and it took over 4 hours before it was fixed. The Air-conditioning was noisy and the knob to turn it off was stuck, eventually I forced it off but unfortunately unknown to us the aircon was masking a constant loud ticking noise which seemed to come from the ceiling. The Cabin staff had a poor command of English and I couldn’t make myself understood and in the end they just walked away from me. The 1st day a problem arose with the toilet system all the cabins on our deck wouldn’t flush and it took several hours to fix the problem. As a way of compensation CMV gave us £50 to spend off our Passenger Account bill and if we booked another cruise a 25% discount would be applied. On the 2nd day at sea we had a strong smell of diesel in our cabin; I looked on both sides of the ship to see if a refuelling tanker was along side, but alas there wasn’t. Although it didn’t affect us one of the restaurants had an unplanned water feature pouring from the ceiling during Breakfast and was evacuated. Our restaurant was very good for Breakfast and Dinner the only complaint would be the same for all cruise ships they have no idea how to make tea. We were also surprised that tea and coffee making faculties are not available in our cabin; we were informed that this was due to health & Safety, we have never heard so much rubbish, and we could easily spill hot water on ourselves in the restaurant. If you want a sense of adventure the Magellan is for you, if not stay clear. Read Less
Sail Date June 2015
Three day Amsterdam/Antwerp cruise. I was a bit worried prior to sailing as I had read some unfavourable reviews. I have to note that this review is based on my own experience which was mostly positive. There are other reviews, both on ... Read More
Three day Amsterdam/Antwerp cruise. I was a bit worried prior to sailing as I had read some unfavourable reviews. I have to note that this review is based on my own experience which was mostly positive. There are other reviews, both on this website and others, from people on the same cruise who experienced very loud engine noise (seemingly the lower deck forward cabins) and some horrendous plumbing problems: non flushing toilets, intermittent water supply and in some cases, flooded cabins. Thankfully I did not experience any of these problems myself. If you are happy to have a relaxed attitude and appreciate that this is a ‘budget’ cruise then you will have an excellent time. If you are expecting a very high standard, you may be a little disappointed. Embarkation was swift and easy. (As was parking at the terminal if you have paid for it.) Cabins are spacious and comfortable. Hair dryer provided although not very powerful. If you have long or thick hair or want to do lots of styling, you may want to bring your own. Shower was good – powerful enough. No complimentary toiletries (although there is shower gel in a wall mounted dispenser) and no tea/coffee making facilities (the guidebook actually forbids ‘water heating’ in cabins (?!) but everyone I met was using their own travel kettle). Spare blankets and beach towels provided. Beds comfy but narrow. May not be quite so comfy for anyone a bit taller or wider than average. The tv in room has a reasonable range of basic UK channels plus a ‘cruise route’ channel. Engines can be quite noisy, especially when they suddenly go into thrust mode and I heard some people complaining about poor sleep quality but it didn’t bother me particularly. No it wasn’t quiet, but in my cabin it wasn't bad enough complain about. Maybe I was lucky with my cabin location. (Deck 7 Aft) All staff were extremely friendly and helpful. The bar, food and cabin stewards are permanently smiling and always happy to exchange pleasantries. Any problems (we had a couple of very minor issues) were dealt with pleasantly and efficiently. Food is excellent. Two formal restaurants (although you have to queue outside for them to open at the designated time – it would have been nicer to open perhaps 15 mins earlier and allow people in at their leisure) and a casual Bistro with a wide selection of buffet style foods. (Although finding a seat there at busy times was a problem.) We had one formal night and two smart/casual nights (I had previously read contradictory notes about whether there would be a formal night on such a short cruise and indeed some of the staff seemed unsure as to whether there was a formal night.) Also be aware that dinner can sometimes take a couple of hours so if you want to see the show the show lounge (scheduled for after dinner) you may have to leave dinner early. (Second sitting dinner is 8.30 with the show starting at 10.30 but on the first night we didn’t get to the show until after 11pm and although we made it on time the next night, the last night we had to rush dessert and skip coffee.) Bar prices were very reasonable (£4 for a cocktail, under £1.80 for a cappuccino) The cabin and the ship itself were very clean and tidy and everything appears very well maintained. However, this is a new ship (to this company, at least) with a new itinerary, and some things were a little disorganised. e.g. Dinner on the first evening seemed a little haphazard. Several people were not seated in their requested groups or table sizes and there seemed to be a lot of ‘jiggling people about’ and scribbled out names on seating plans. Also the Lifeboat drill took far too long. Members of the entertainment staff were our ‘team leaders’ and they openly admitted they had not performed this task before. As instructed, we walked single file from the muster station to ‘near’ our allocated lifeboat but then waited whilst staff realised we should have gone in a different order as we now didn’t have room to walk past another group already in situ by their lifeboat. We had to back up and use a different entrance. Not a big problem on the day and no-one was complaining but ultimately this is one of the ‘serious bits’ of cruising and this didn’t instil much confidence. (I’m sure this will be sorted out in due course when the staff have performed the drill a few times.) I was disappointed with the standard of the evening shows from the in house entertainment crew. All ents staff were extremely hard working (the singers often finishing the main show then immediately appearing in one of the lounge bars.) and deserve mention for that - all dancers/singers smiled throughout and looked happy and enthusiastic - however the general standard of performance was more on a par with that of a student show. Choreography was quite dated and dancers looked very young, inexperienced and lacked ‘oomph’. The singers were pleasant enough but needed more personality. Again – they were ok, just not great, so don’t expect a West End style standard show. The Cruise Director however, was very good. Good voice, good personality and stage presence. He definitely ‘lifted’ the shows. A tip for the show lounge/theatre – seats downstairs have a better view. Seats upstairs are nicer but have glass partitions and lots of metal work and pillars which obscure the view quite badly. I was also disappointed that the pool was closed. I had read in the small print beforehand that the pool is empty at night and also during port days (due to some ‘port regulation’ which I have never come across before on other ships) - which on a city break cruise of two days meant the pool was never filled. At least I knew in advance but nevertheless, a cruise without a pool is very disappointing. Although passengers were mostly of retirement age, there were plenty of people in their late 30s/40s so it didn’t feel too much like an ‘elderly’ clientele. Adults only, so no kids clubs etc. May be of interest to nervous passengers - - in conversation I asked one of the shore excursion team if she new why we had made an unusual turning manoeuvre in the middle of the night (you can watch the route on the tv in your cabin) and she explained that the captain had chosen to sail around a storm. She went on to say that she had worked on several ships with several captains and that this one was the best, being highly skilled and extremely safety conscious. He adjusted our departure time from one port to avoid the oncoming storm - another cruise ship berthed next to us planned to keep to the original time and apparently was stuck in port for several hours longer.) On the whole if you have a reasonably relaxed attitude and appreciate you are on a lower cost cruise then Magellan is great value for money, clean, comfortable, efficient and you will have a great time. If you are used to cruising with the bigger companies or expect everything to be almost perfect, then you may be disappointed Read Less
Sail Date June 2015
Magellan Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 4.0 3.6
Entertainment 3.0 3.2
Public Rooms 4.0 3.6
Fitness Recreation 4.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.5
Enrichment 3.0 3.0
Service 4.0 3.9
Value For Money 5.0 3.6

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