5 Helpful Votes
Sail Date: April 2019
My husband and I traveled to London from America to celebrate my 60th birthday . It was our first time to be in Europe and it's beautiful. I would rate the places we went as Very Good. Embarkation and disembarkation is OK. I was ... Read More
My husband and I traveled to London from America to celebrate my 60th birthday . It was our first time to be in Europe and it's beautiful. I would rate the places we went as Very Good. Embarkation and disembarkation is OK. I was so disappointed with the ship . Our cabin is in the 4th floor and once you get in the hallway it smell like SEWER. I heard people complained about the smell. But nothing was done about it. The Entertainment show is so horrible that some people walked out of the show. It was amateur singer and dancer. The singer are out of tune and you can't even tell if they were singing or screaming. The outfit of the dancer are so tacky and the performance is so horrible. The magician who did the show his magic trick could be done by a 10 year old. So amateur and so CHEAP. It's laughable. We been cruising quite a bit and entertainment is big for us. We always look forward for good show and was never been disappointed . But this ship the show they gave us is very insulting. CMV need to hire Professional people to entertain their customer. AT breakfast or lunch people talked about how bad the prior night performance was. There's nothing to do so you end up watching half the horrible show and walked out . If you like their activities like Board game, Darts tournament, carpet bowl, table tennis ,Knit & Natter , Bridge and song from the 40"s then this is your ship. We were bored beyond bored. Try to watch Tv on your cabin they only give you 1 movie all day. The food is Ok I won't complain about it. They need to improved their customer service. Excursion is Ok and I like the countries we went. When we came back to America I was asked by co worker , friends & family about the cruise line. I told them NEVER take a cruise with CMV Voyages Magellan. It's not a cruise ship that you recommend to friends and family. Read Less
4 Helpful Votes
Sail Date: April 2019
My wife and I have just returned from the Hidden Baltic treasures cruise. Not our first cruise with CMV and various other companies. Embarkation was good. Our cabin 7073 was very nice and kept well cleaned by our cabin steward Alleyna who ... Read More
My wife and I have just returned from the Hidden Baltic treasures cruise. Not our first cruise with CMV and various other companies. Embarkation was good. Our cabin 7073 was very nice and kept well cleaned by our cabin steward Alleyna who was very helpful and pleasant. We travelled on the Magellan last year to the Northern Lights and I must say that the ship has gone down hill since then. The food in the Raffles Grill at breakfast was good but people stay at the tables after their breakfast and it is hard at times to find a table. We were seated in the Kensington Restaurant (2nd sitting). The food served was not as good as last year and several times had to be returned as it was cold. This applies to us and others on our table. The two waiters that we had on our table were very good. We were on a table of eight and had a great time with the other guests. We went to the Indian fusion twice and will say it was excellent and very good value. Now the bad points. Why do CMV seem to think that everyone over 65 likes classical music. In the bar at the Kensington restaurant before dinner there was a violinist and a pianist playing classical music. In one of the bars early evening there was a guitarist playing Spanish music in my opinion very badly. Guest lecturers talking about art, Quizzes, game shows ,nit and natter, carpet bowls and painting made up the daytime so called entertainment then there were the shows . I have never seen such a load of out of tune and out of sync dancers and singers on any ship that we have been on,the shows were terrible. This is not only my opinion. We met others who said the entertainment was DIRE, who walked out shortly after it started. There were at least another half a dozen couples who said the same thing This ship needs to liven up its act and realise that just because a lot of people are elderly they cant enjoy a bit of lively music to dance to earlier than 11pm. I am 74 and find it boring. Shore excursions very expensive. Would we travel on CMV again, possibly. but not the Magellan. Read Less
10 Helpful Votes
Sail Date: April 2019
First a little context: We started cruising nearly 30 years ago, doing CTC, Costa, MSC, Princess cruises, Ocean cruise Lines, HAL, then after a 25 year break returned to it 4 years ago and since then we have done Oceania, Azamara x3, ... Read More
First a little context: We started cruising nearly 30 years ago, doing CTC, Costa, MSC, Princess cruises, Ocean cruise Lines, HAL, then after a 25 year break returned to it 4 years ago and since then we have done Oceania, Azamara x3, AmaWaterways, Celebrity, Marella Dream, FO x2. This was our first time to the Fjords and, wow, what absolutely stunning scenery. The weather was absolutely perfect, not a drop of rain and barely a cloud in the sky. Embarkation/Disembarkation Very efficient. The cases were being taken out of the car before the engine was even switched off. We were called forward at our allocated boarding time of 12, spent about 15 minutes queuing, all the formalities were done really quickly and onboard we went and to our cabin, which was ready. No glass of fizz though. Nina, our cabin stewardess whizzed us through all we needed to know, by which time our cases had arrived and we were good to go for lunch which was being served around the ship. On disembarkation we had to leave the cabin at 7, assemble in our allocated lounge at 8.30 and we were called off at around that time. There was a queue of around 15/20 minutes for the shuttles back to the car park. Tilbury is a really quaint little cruise terminal and it was delightful to sail from there. Cabin We had a forward outside ‘superior’ cabin on Deck 6. Nice picture window, although pretty filthy (as were all of the windows although we did see crew trying to clean them with lowered hoses)! Cabin was small and plain, but adequate. TBH most cabins seemed much of a muchness in terms of size. Kettle and supplies were provided but no fridge. No complaints about the bathroom and the shower was fine. Oh yes, the toilet did stop flushing from time to time, which was a bit awkward first thing in the morning, but was fixed quite quickly. I wondered if it was because, unusually, the toilet paper was pretty thick and luxurious?! Quickly moving on, we had no particular issues with noise or vibrations, the aircon was rather noisy though and could only be turned up or down, I suppose you get used to it, but I did find it a little warm at night. The bed was comfortable and the extra half-pillow used on the bed instead of a cushion got a gold star from me. Extra pillows and duvets were stored in the wardrobes and all looked clean and fresh. My one gripe was that the bottom sheet was stretchy cotton, which had that ‘bobbly’ kind of feel, OH didn’t even notice though. The flatscreen TV showed various channels including BBC and Sky News plus 2 films a day. Ship Yes, it’s an old ship. The decoration and furnishing is quite basic but it’s clean. It’s not quaint and charming, but it is small, you can sit inside and see from one side to the other, you know that you are at sea. There are lots of little outside areas to explore. However, a number of these are smoking areas, including the outdoor heated area by the pool! 2 of the whirlpools were open during our trip, and towards the end the pools were filled with freezing water which looked really murky. Not very inviting! Food Before we sailed, I was having grave misgivings about this area. But I suppose that the half a stone I put on in a week is an indicator that my fears were groundless. There are 2 main restaurants, Kensington and Waldorf, which operate 2 sittings for dinner. Both serve up 5/6 course evening meals. Portions are not huge but I felt that the quality was pretty good. Plenty of fresh vegetables and meat that looked like it had come from an actual animal. There were also themed nights – Greek for example where the waiters dressed up and did a bit of Greek dancing, and Italian. All in all a bit of fun! We had requested a table of 6 late sitting, and were put on a table of 8 with just one other couple. It wasn’t a problem though, the other couple were lovely and eventually we arranged ourselves so that we could all look out of the window at the stunning scenery passing by. For breakfast you could opt for cabin service, free if you just wanted drinks and croissants/toast or £10 to include cooked breakfast, self-service in the bistro, hybrid waiter / self service in Waldorf or full service in Kensington. Now, I don’t really do buffets for hygiene reasons but the full service restaurant was really slow so we mostly ate in Waldorf where there was an excellent egg/omelette station in addition to the other breakfast goodies or the served dish of the day such as egg benedict, smoked salmon and eggs or corned beef hash. The breakfast spread was pretty good to be fair although the fruit juice and coffee were undrinkable. A similar system was in operation at lunchtime, with full service lunch in the Kensington. When the weather permitted there was also an outdoor grill, serving hotdogs, burgers and chips on the pool deck and, my particular favourite, a pizza station in the buffet, open from 11 til 5, perfect for a late lunch on a port day. The pizza was absolutely delicious and I think primarily responsible for my alarming weight gain. Afternoon tea is served in the buffet at 3.30. This was a complete bunfight, with people dipping their spoons into huge bowls of cream and jam after having started to eat their tea en route from one buffet station to another, licking their fingers as they went. There is no late-night buffet, but canapés do circulate in the lounges, including tasty little samosas and spring rolls, infinitely preferable! A word or two on the ‘speciality dining’. We did the ‘Chef’s table’ which was a ‘reception’ with the restaurant manager and the chef, photographs, a quick galley tour with the chef followed by a 10 course menu with wines and dedicated waiter. The cost of this is £60pp, discounted if you have already taken one of the drinks packages. There were 8 of us in a private area and it was such a excellent evening I would thoroughly recommend it. This is not ‘pushed’ very much around the ship, so if you want to do it, you have to put your name down with the Restaurant manager and, if they get enough interest they will send you an invitation. We also went to the curry Fusion restaurant – which was an area of the buffet separated off. This costs £15, discounted once again if you have the drinks package. I was a bit reluctant to do this because to be frank, the congealed dishes of curry they were displaying at the entrance to the buffet on the day we boarded hardly looked appetising. You get a plate of mixed appetisers, a rolled up popadum, rice and breads plus one main course and some very sweet desserts. Delicious! Entertainment There was the usual range of daytime activities, quizzes, craft classes, lectures. In the evening, there were 2 shows at 7.15 and 9.15 which meant that second sitting guests had to go to the show before dinner. Not my preferred arrangement, but the reason for this was that the singers often had to perform again in the lounge at around 10.30. The show team, 4 singers, 6/7 dancers worked hard with very limited costumes and virtually no sets. There was a small live orchestra though. I thought the shows were ok, not exactly West End standard, but then I often don’t think much of them!. The guest artist was a comedian who did shows on 2 nights, I gave the second show a miss. Most of the action after the show took place in the Capatain’s Club lounge. Usually there was some kind of ‘gameshow’, hosted by the CD then cabaret by one or more of the singers followed by a DJ who managed to put a dampener on any dancing and send everyone to bed! There was limited entertainment in the other bars in the form of sets by a pianist and a pianist/violinist duo. The CD didn’t seem to do an awful lot, other than host the gameshow and say a few words at the end of the production shows, and was not very visible, but perhaps he did a lot behind the scenes. Service This area was admittedly a little variable. On the one hand, our waiters in Waldorf for dinner were excellent, as good as any anywhere. OH was on a special diet and well looked after with the next day menus and so on. On the other hand, it was often difficult to get served in the bars. All good things come to those who wait, but sometimes you had to wait a very long time. Our cabin stewardess was efficient and made us a mouse towel animal on embarkation. The only towel animal we have ever had! I think they said that there were 42 nationalities of crew, some of the service staff didn’t speak perfect English, maybe that was something to do with it plus the fact that the ship was full. Fellow passengers There was a very high proportion of first time cruisers onboard and a lot of passengers came from the Kent/Essex area. Everyone was very friendly and there was very little moaning going on! Top notch! This was an adult only sailing with passengers from their twenties to their eighties, with the average age probably mid fifties. Read Less
3 Helpful Votes
Sail Date: April 2019
we've just come back from majestic fjords with beautiful scenery and weather but alas was a disaster the ship was full the room was small uncomfortable and very noisy broken sleep with funnel next door no transfer of ... Read More
we've just come back from majestic fjords with beautiful scenery and weather but alas was a disaster the ship was full the room was small uncomfortable and very noisy broken sleep with funnel next door no transfer of room available several complaints unresolved reception issues couldn't get a buffet table was like being on a Costa ship Also the cost was very reasonably priced on the face of it.. but.. When you factors in cost of excursions and car parking then not so reasonable. So.. if the basics are not right.. then you can't really fully enjoy the good bits. Good Majestic fjord land Very relaxing with beautiful scenery Awesome in fact but that's the natural side of fjords for you with 3d passages that melt away and mountain overhangs you can almost touch as the ship sails through occasional narrow channels but you have to be up on deck at the right time to see them 1 particular spot was like the scene from Jason and the argonauts were Neptune pops up out of the water to save the ship from clashing cliff tops. Weather from other previous holiday comments weather could be very wet especially in Bergen but Unexpectedly the weather was gloriously sunny all week although occasionally very windy and cold Room Free use of safe Tea making but limited with small table and kettle Only 2 sockets in room Bed very uncomfortable and small for me Food Good value food with excellent English breakfast On gala and captains night the cuisine was excellent on other nights could be average though Cream teas and biscuits are to die for unfortunately everyone else felt the same.! when everyone comes back from days out at same time there are queues and shoving going on then finding a table is difficult too when ship is at capacity, which rather takes most of the pleasure out of it. The food is very good in general if not repetitive tho, sometimes bland and not very hot all of the time but one has to remember the cost of some of the cruises. The service is good in general as the staff trying hard to accommodate everyone but again because of this you can be waiting for 15 mins or more for a drink in certain bars. Cocktails of the day are usually very good and reasonably cheap at £3.50 per day. They did a wheat beer at same price which was a bonus as it's 1 of my favourites even tho its £1.25 in aldis I was just happy to see it as most cruises don't seem to accommodate wheat beer usually Bad Beds uncomfortable Small room and shower Tv poor Our room 5111 very noisy all day and all night Also had smelly gas smells from engines and main funnel Complained twice but not taken seriously. Like trying to sleep on a rollercoaster 1st time they sprayed carpet for smells 2nd time gave me ear plugs which were not adequate. Said they were full and couldn't change my room but found out later that they hold back some rooms in case of emergency. So our 50th and 60th birthday holiday was spoiled through lack of sleep and rest. 1st dining time too early and 2nd too late Only 1 buffet restaurant which was packed full several times with no spare tables and a scramble to get anything. The 2 main service restaurants too slow when busy and food some times not hot enough even when not busy. Excursions over priced and not good value when you can walk off and do some of the so called tours for nothing or a lot less when you just pop into tourist information and a small "what's available?" Read Less
1 Helpful Vote
Sail Date: April 2019
Good value for money, not too big a ship. It sailed well and felt comfortable despite a swell on the sea our first full day at sea, I never felt it like others did. Lunch was available before we sailed on the 13th and it was a lovely ... Read More
Good value for money, not too big a ship. It sailed well and felt comfortable despite a swell on the sea our first full day at sea, I never felt it like others did. Lunch was available before we sailed on the 13th and it was a lovely buffett, good selection and included a special diet buffett for vegetarians, vegans and diabetics, the diabetic desserts were very good in taste and presentation. No after taste. The bars were very comfortable, I made the Taverners my spot as great window seating to spend drinking after dinner and enjoying the sea or fjords scenery. The evening meals in the Waldorf were delicious, five courses... wow. Lots of selections and all very well presented and delicious... I never heard one complaint. The breakfast buffett was full English, a buffet of croissants, pastries. An omellette station, there was porridge, a cereal station... then lunch buffet from 1130 to die for. Or you could go to your designated restaurant and sit down for breakfast or lunch. I liked the buffet, everyone chatty in the buffet area's when eating. Very friendly cruise. Always someone happy to have a conversation. The staff were kept on their feet and I felt for them working so hard to keep our tables cleared, and cups supplied. I will say on day one the 13th it seemed everyone of the 1200 passengers wanted a cup of tea and got bitchy when cups ran out and they had to wait five to ten minutes for fresh ones. I did point out that a dish washing machine has a cycle and that's about ten minutes long. Some rude passengers who bitched about anything and everything, I guess they enjoy being miserable or unreasonable because the crew did a great job. Good service everywhere, good cabin staff, discreet. Bar staff kept very busy, hardly time to look up and smile much as they were busy making cocktails by the dozen, lol. Great drinks package, I mean you could drink yourself into oblivion as most cocktails included, also spirits included. My friend had double whiskies every night - bells? I loved the small gym. I liked the decks to sit out on. The ship was very comfortable. Evening entertainment is what you make it, sit there or dance. The shows were fun, not west end but good enough with fantastic male and female vocals.. lovely voices. I can't wait to go again. There are short cruises coming up of two or three nights I hope to catch.. the Captains cocktail hour was fun. The Captain was seen every morning on deck available to the public as he always did a walk through. Very nice. Thanks Magellan. Read Less
7 Helpful Votes
Sail Date: December 2018
My friend and I thought this would be a fun way to check out Cruise & Maritime's Magellan ship. Plus we thought it was a pretty good offer, £99 for dinner, a show, an overnight stay and breakfast the next day. We actually ... Read More
My friend and I thought this would be a fun way to check out Cruise & Maritime's Magellan ship. Plus we thought it was a pretty good offer, £99 for dinner, a show, an overnight stay and breakfast the next day. We actually splashed out and upgraded to a Superior Plus Twin Ocean View cabin so it cost us £129 each. We came by train. The weather was atrocious (not Cruise & Maritime's fault) and no taxi rank at Tilbury Town station. You have a short walk to a cab office hidden beside a fish and chip shop. We were very pleased to find a lounge offering tea and coffee plus snacks that you could buy while waiting to board the ship. Embarkation seemed relatively painless, we were in the first group, A, to board the ship. You still have the usual nonsense of them wanting to take your photo and holding up the queue. You're not shown to your cabin by an individual but there are crew on every deck to help you find your way. The atmosphere on the ship seemed very jolly. Not as many Christmas decorations as we would have expected especially in the dining room, the Kensington restaurant. There were 3 sittings for dinner and we had the first at 5.45. I was quite glad of that because I suspect if we'd been on the last sitting, I would have drunk quite a lot by the time that rolled around. I think that happened to a lot of people. There were certainly a lot of merry people later on. Everyone seemed to make an effort to dress up for the occasion. Some ladies looked very glamorous and a few men were wearing tuxedos and bow ties (older men). You had the obligatory photos taken at your table. I don't know what happened to the welcome cocktail because we never received one. My friend doesn't drink so got one diet coke for the entire meal, which I thought was a little mean of them as they said, half a bottle of wine per person. The quality of the meal was ok. I wouldn't say outstanding. That did surprise me a little because it is Cruise and Maritime's chance to show you how good they are. I'm gluten free and the menu did show everything that you can request to be gluten free. I was pleasantly surprised when I received two slices of gluten free bread without having to ask for it. However, when ordering our choices, our waiter skipped past the salad course and implied you couldn't have it. So, we were surprised when we saw other people having it at the next table. So, our 5 course dinner was only a 4 course one. I had to have cheese to end with and the portions of cheese were very small. They looked a bit sad on my gluten free cracker. My friend and I ended up on a table for six by ourselves. We made the most of it but I did feel a little conspicuous. I'm not sure if I'm being unreasonable to think CMV might have done something about it once they realised no one else was turning up. There was a parade of the baked Alaska pudding and the chefs came out and went round as well, which guests enjoyed. I regret now not making the most of the limited time available to view the different types of cabins. We managed to get to see one suite, which had a disabled bathroom. The suite was nice but again, seemed quite small to me. It is good that CMV offer this. They did have some discounts if you booked a cruise while onboard but not a great discount and I don't know how people would have found the time. We went to the first show. The theatre is impressive, much nicer than the one on the Marella Spirit (now no longer sailing). The show, was quite fun and a couple of the young singers had good voices. Overall, not outstanding. The drinks waiters in the theatre were very prompt and efficient. We then visited a couple of the bars and had a walk around the ship to get a feel for it. Our favourite bar was the Captain's Club and Sinatra's Bar. The latter had someone playing the piano for a little while, which was nice. Drink prices were reasonable. There did seem to be plenty of bars. The spa looked nice and the prices for treatments looked reasonable. We went back to our cabin about 11, which was silly of us. We should have stayed up later as we got woken up several times by noisy, late-night revellers returning to their cabins. The next morning, we made the mistake of going to the Kensington restaurant as only 1 floor up from us. It was packed and there was an announcement soon, saying that there was no more room and advising guests to go to the Waldorf or the Raffles Bistro for breakfast. You had to queue quite a while to get your breakfast. Also, the nearest Ladies to the Kensington has only 3 toilets, which is ridiculous. You are asked to leave your cabin by 7.00 a.m. and disembark by 9.00 - 9.30. We disembarked quite early. A very nice CMV staff member ordered us a taxi. The cab driver told us that we were sensible to go early as he said it gets mad at the cruise terminal around 9.30. Overall, I enjoyed our stay although a little disappointed about the meal. I think it'd be a fun event for a group to go to. The ship reminded me of the Marella (formerly TUI) Spirit that I sailed on this summer. I'm sure that CMV is making money out of these events but not that it's succeeding in its primary purpose, to persuade people to go on a cruise with them. Read Less
7 Helpful Votes
Sail Date: December 2018
A cruise around the Canaries and the Caribbean over Xmas/New Year sounded idillic. Alas, it proved totally the opposite, mainly boring due to lack of organised entertainment during "at sea" days which could be four days in a ... Read More
A cruise around the Canaries and the Caribbean over Xmas/New Year sounded idillic. Alas, it proved totally the opposite, mainly boring due to lack of organised entertainment during "at sea" days which could be four days in a row. Furthermore, we found ourselves on a ship built over 33 years ago, so very outdated. We experieced rough seas between UK and Lisbon and the ship could not cope and rolled like a cork. Only the islands of Madeira, Antigua and Cozulmel were of interest. So much for visitng the Caribbean? Our cabin was very small and did not represent anything like in the cruise brochure.It was stuffy with faulty air conditioning, no window to open and there was a constant smell of nausiating food and kitchen in the hallway and cabin. On arrival in Las Palmas we went out an bought ourselves a fan for the cabin. On arrival back home we had to wash every item of clothing, even new clothing not worn to try and get rid of the horrible food/kitchen smell. The only bright aspect of the cabin was the excellent steward from Honduras called Nelson. The food was terrible. At one lunchtime sitting, all 8 of us on the table left the food and told the Manager to throw it overboard along with the chef. Yes it was that bad. The highlight each evening was the 45 minute show in the in the Magellan Show Lounge. The ship has its own group of about 8 dancers and 6 singers and they put on a great show each evening. The singers were superb. They are worthy of being on a major cruise liner. Another pre-dinner highlight was the classical recital in the Hampton's Bar with a lovely pianist and an excellen violinist. There was nightly entertaiment in the Captains Club if you can call the duo, Derya & Tolga entertainment as neither could sing in tune and we often completely off key. Another complaint is the scam tactics of the barmen who give short measure with wine drinks. I sent my so-called 250ml drinks back more than 20 times for top-up and not once was there any objection from a barman? They need glasses with measurement amounts shown on the glass to stop this practise. The ports of call, with the exception of Madeira, Antigua & Cozumel were a complete waste of time. Cape Verde was stepping into the a poor third world country with filth and poverty everywhere. We were happy to reach Cozumel at the end of the cruise and disembark, but we still had organisational disasters. It took almost a whole day to get from Cozumel to Cancun airport. Then there was a 2 hour flight delay. This was made worse by having to sit on the bus at Gatwick to take us back to Tilbury for over one hour. Upon arrival back at Tilbury Docks we found all our cars unaccessable due to being advised where to park by the cruise car parking attendants. The police were called who removed a fence and help us, one by one to break free. My car was in a far corner and it took 2 hours before I was out. Need I say that my crusing days are over and it you decide to cruise I suggest you made sure it is not on the Magellan. Read Less
3 Helpful Votes
Sail Date: December 2018
I do not normally publish criticism however iwas gravely disappointed with this trip. As an opportunity to visit the Belgian Christmas markets and pre evaluate the Magellan ahead of booking am iceland tour i am glad i did. I ... Read More
I do not normally publish criticism however iwas gravely disappointed with this trip. As an opportunity to visit the Belgian Christmas markets and pre evaluate the Magellan ahead of booking am iceland tour i am glad i did. I appreciate iam used to the celebrity and Royal Caribbean experience but this was ahuge step down I terms of experience. Embarking was slick, no problems and kept well to time. Impresssed. Cabin. The size of my seaview cabin was fine, the protruding ciachman needs which sick or even when closed was the cause of a few bumped heads but not a real problem. Very clean throughout. Thank you to Olga. General ship experience. The ship is ok, it is abut of a midpoint between a cruise ship and a ferry but ok. Obviously too cold for the unheated sea water pool which had been drained. Food. This was one area which hugely disappointed. The breakfast range was three however the quality of good was not great. Croissants did not appear fresh, more like the long life croissants you can buy in a supermarket. Black scarred bananas, dry muffins also below par. The main restaurant food was generally acceptable but not that impressive. All edible but certainly not melt in the mouth meat for example. Additionally, availability of snacks and cold drinks was very poor. From closure of the main restaurant there was no cold drink available (not even water unless you want to drink from your bathroom tap which is not for me! ) unless purchased as as extra cost from the bar. No access to savoury snacks or even biscuits afterdinner. Only Cakes available for purchase in one bar. Formal night declared on pre cruise information brought formal wear to find Only very casual nights. Entertainment. I am afraid the cast tried valiently but the show was poor in comparison to what we have previously experienced. Long gaps between songs which did not flow from one to another, weak and unfortunately, fairly average vocals i would place in a holiday camp. (Far far better than anything i can achieve i acknowledge and not meant as a personal attack on the artists). Really nice theatre though. Excursion to brussels. Your guide Bob was very good. Knowledgeable, engaging and helpful. A good day out. Disembarkation Asked to vacate cabin before 07.30 although disembarkation scheduled for post 9.30. The ship is laid up for several days before next trip so not sure why it was necessary to crowd lounges unnecessarily either. In essence i would suggest as a first cruise experience this is an acceptable trip but if you have enjoyed the more refined offerings of the likes of royal Caribbean or celebrity this will probably not hit the mark. The cruise came in a little cheaper than the big players but to be honest when you add what you spend on the 'Missing extras' like cold drinks it works out pretty much the same cost. Read Less
1 Helpful Vote
Sail Date: December 2018
We have just arrived home after back to back cruise on Magellan we did the Christmas Market cruise to Rouen and Honfleur . Before the cruise started we were told that there would be no Christmas market at Honfleur it started the day ... Read More
We have just arrived home after back to back cruise on Magellan we did the Christmas Market cruise to Rouen and Honfleur . Before the cruise started we were told that there would be no Christmas market at Honfleur it started the day after we visited how can CMV make a mistake like this . On arriving at Tilbury we had paid for car parking I find it hard to believe that there were no blue badge spaces for wheelchair users we were expected to leave my wife at the terminal while I parked the car in the docks and got a bus back this is not good enough .We spoked to a car park attendant who let us park outside the port , when we booked through CMV we were told that we could not park outside the port as there was building work going on , when we arrived there was no building work going on , there should be blue badge spaces for the disabled out side the port. We were on the boat in under 30 minutes , the food was very good only problem it took 30 minutes to find a seat. The cabin no 6153 was a good size plenty of draw space . The only problem was the air conditioning was blowing out cold air we told the steward twice nothing done about it went to reception next day still nothing done went to reception again in the evening finally they got someone to look at it and he could not fix it so we were cold all the time this is not good enough CMV must have known that it didn't work we spoke to many people whose heating never worked . ROUEN Were told the evening before that there would be a shuttle bus to take us into town and we needed to get a ticket at 3pm wo we arrived at 2.25pm most of the ships passengers were there then it was announced over the tannoy that tickets would not be issued till 3.30 we got our tickets at 4.10 on bus no 22 so we said we would get a taxi .Why was we not given the bus tickets the evening before with the daily information paper like other cruise lines then we would not have to que for so long. We were told by a member of staff that there were 3 steps at the bottom of the gangway and that we would be helped down when we got to deck 5 there were hundreds of people thereafter 25min we got to the gangway then we see that the gangway was all steps so I went to find somebody to help after 30 min someone came all while my wife is sitting by the gangway getting cold and bumped into they said that 4 crew would carry her down the steps I was not happy about this that is really health and safety I said that we would not go ashore (we have been on over 30 cruises this is the first time we have not been able to go ashore). I make an appointment to see the Captain or Cruise Director in the end we saw the Guest Services manager we explained to him what had happened and how my wife had felt he didn't want to know just saying they would have carried her down the steps not taking into account how my wife felt she was terrified but he didn't seem to care about that .There was no reason that I could see as to why a flat gangway could not be used. I also said that if that when he was announcing about the tickets he should have said that there were steps to get off boat and that wheelchairs could not get off then we would not have to waste 3 hours and all the problems. The next day we had got breakfast but not started to eat it when there was a announcement they were using a flat gangway but would be changing it for steps in 15 minutes time so we left our breakfast and rushed to deck 5 we got off no problem there was a shuttlebus but no romps for wheelchairs so we had to walk a mile to town no thought again from CMV. Arrived back at ship and step gangway no crew members there to help so I had to go onboard to get some help we waited for 35 minutes for them to show up it was really cold they couldn't care less my wife was eventually carried on board. So we had been on a Christmas Markets cruise but had not seen a Christmas market NOT GOOD ENOUGTH. We cancelled our tips which I think most of the passengers done .We stayed on the ship for the next cruise to Antwerp this cruise was no problem we had the same cabin so cabin was still cold still nothing done about it .Talking about the cold deck 9 was always cold with a lot of people sitting in there coats many people complained but nothing done about it. And to top it off when we were leaving the ship at Tilbury crew members stood and watched me struggle getting off with the ramps and slops they didn't offer to help me they just watched. So will we travel with CMV again NEVER they do not care about disabled people Read Less
26 Helpful Votes
Sail Date: October 2018
Back in May 2017, my wife and I decided to take a chance and booked to sail on CMV Magellan to see the3 Northern Lights. We choose this cruise because we liked the itinerary, the chance to see the Northern Lights and that it is a smaller ... Read More
Back in May 2017, my wife and I decided to take a chance and booked to sail on CMV Magellan to see the3 Northern Lights. We choose this cruise because we liked the itinerary, the chance to see the Northern Lights and that it is a smaller (and older) ship. We have sailed on 8 other occasions from Australia using P & O and Princess Lines and from Southampton using P & O. Apart from our first cruise which was an older ship holding around 1200 passengers the other ships had around 2,000 - 2,700 and they were crowded and busy on every public deck and eatery. We choose to purchase the premium package and found this financially very beneficial as we were given an upgrade from a guaranteed outside cabin to a superior twin outside cabin (6199) as well as including the tips and a couple of free bottle of wine. (We opened 1 bottle but preferred to drink in the bars so we left the other bottle unopened in our cabin at the end of the cruise. Embarkation We also choose the return bus ride from Victoria Coach station to get us to and from the ship. This was a good and cheap option as the bus took us straight to the ship for embarkation and as we had received an email that the ship would be sailing an hour earlier than originally planned (This was the first day after the change of time for daylight savings) and from a different wharf, we didn't have to worry knowing the ship would have to wait for us if we were late. Of course we were not late but as we were one of the last to arrive embarkation for us was quick and easy. We were through and on the ship within 15 minutes. Once on board we were given our cruise card and pointed to our deck and room which we had to find for ourselves. The ship uses a separate card for entry to your room which was disappointing that the cruise card couldn't be used to open your cabin door. So for the entire cruise we had to have our cruise card for drinks and a room card to get into our cabin. This was an inconvenience that we soon got used to. Cabin Our cabin no. 6199 was spacious we thought with a large window on the Starboard side. It had one of the best showers we have had on a ship with good strong flow and plenty of hot water that stayed inside the shower recess and did not go onto the bathroom floor and the mirror did not fog up!!! There was good closet space, although we did have to ask for an additional 20 coat hangers that were promptly provided. We hung all our clothes up and had 2 large empty suitcases that didn't fit under the beds so we placed them against the wall and that was fine. Even though we were at the back of the ship on deck 6, throughout the cruise we DID NOT have any strange smells in our cabin and the ONLY engine noise we had was when the ship engines started up or slowed down to pick up the pilot and this would last only for about 20 minutes but was not too obtrusive. It didn't bother us. Ship Naturally we explored the ship and like every other ship we have been on the layouts are very similar with bars, showroom, general entertainment areas, public areas, dining areas, photography, shopping and pool and deck areas. The main restaurants, a small cocktail lounge, table tennis and shopping areas (Small and limited in stock compared to other ships but we found some items that we bought) were on deck 8. On Deck 9 were the bars (plenty and all good) and other drinking areas, small casino and a coffee lounge. Deck 10 had the bistro and main deck area which was rarely used during our cruise due to the time of year and some weather conditions on some sailing days. The ship was easy enough to get around and while some may say the colour scheme may be outdated it was all good and functional and did not detract from our experience of an older ship. Some people would be excited and call it "retro" it depends on your perspective. Entertainment. After reading ship reviews and watching some you tube videos on the showroom entertainment we were worried as it didn't look exciting. How wrong we were!! The 4 main singers CAN sing and sing very well. The only observance I would say is that not all of the songs they sang I thought best displayed their voices and the ad-libbing by the males between songs needed to be improved. There is also a 6 piece live band that accompanies the singers who were FANTASTIC! I will make special mention of the violinist who played many solos and accompanied a pianist in one of the cocktail bars as he was OUTSTANDING!! One of the singers had her own night singing opera. She was fantastic and received a standing ovation. This was the last night of the cruise and she is spectacular singer. The dancers were also great and in particular a couple of the male dancers did some outstanding Russian dancing moves. The costumes were very colourful and exciting. Sometimes the choreography was a bit basic but overall there were some of the best shows we have seen on a cruise ship. On four nights we had 2 comedians, one was funny enough for me while the other one was probably past his best, but did say 2 funny lines when he did an adlib. Overall we looked forward each night to the shows. Activities & Guest Speakers The only activities that interested us were the Guest Speakers, The Star man talking about the stars and the Northern Lights was very fascinating and passionate about his studies, The Whale man was a bit dry for me and the craft person, we weren’t interested in. The shipboard activities weren’t to our liking much except some of the quizzes, although I didn’t think it was good when you self-marked your own quiz. The late night entertainment was reasonable at times but again the ad lobbing by some of the singers when hosting wasn’t good at all. The disco for us was also a bit disappointing as the music wasn’t always to our liking. But for other passengers, the game shows were well attended to and they obviously liked them. The cruise entertainment director David was fantastic and full of energy and new when to take the Mickey out of passenger contestants. His personality and style helped make the cruise! Around the bars, the music and singers were good and relaxing. Passengers were dancing and enjoying listening as we did to the pianist and violinist in the Hampton’s Lounge before and after dinner. The captain was seen regularly walking around and talking to passengers. We had a chat to him when someone we were sitting with thought he was a drinks waiter and asked him for a drink. The Captain was the most approachable and friendly Captain we have had on any of our cruises. He had a personality, told some jokes and we congratulated him on his steering of the ship through the hurricane winds. He then explained what he did and why he did it and the ships ability to cope in simple terms. The Captain also told us that during his previous 16 trips to Alta in Norway he had never seen the Northern Lights until this cruise. He also said that many of his visits to Norway were during the warmer months. Dining We dined each evening in late session in the Kensington Restaurant placed on a table of 8. We had marvellous table guests and we all got on very well. This helps to make a cruise if you dine with people you get on with. We had a lot of laughs and good conversation. Each evening the 6 course meals were delicious and filling. The variety and quality for our meals were outstanding. For me it was hard to choose which main meal I wanted so I would ask our waiter each night for his recommendation and to surprise me. He did very well and I enjoyed all of my meals. Our drinks waiter was also very good having my glass of red waiting for me each evening. The waiters were very popular on our table. We had breakfast and most lunches at the Bistro. We found if it was very busy just wait 20 minutes and there would be plenty of tables. The food quality and variety was reasonable here without being outstanding. Sometimes they were short of coffee mugs or replacing meals but serving so many people this can happen and you just wait a few moments. I will say that I didn’t like the breakfast sausages. To me they didn’t taste too good but, most of the passengers were eating them. The Cruise, Ports and Excursions. To us the Magellan has character and charm and is not busy with too many passengers. It is easy to get around and even though we travelled through a Gale Force 11, 120kmph Hurricane winds with 7-9 metre waves for 20 hours on our first full sailing day, WE LOVED OUR CRUISE. We later spoke to the Captain on his remarkable handling of the ship during the hurricane winds. He told us that he knew the capabilities of the ship and that it could take plenty more before it became a concern. He said he had the ship listing at 60 degrees to tackle the winds as the ship could go to an 85 degree list safely. He also said that land during this time was still over 150 miles away so he would have to have gone further into the winds to go to a port and the n the remaining itinerary would have to have been changed to allow us to return to England on time. We have no problems on the decisions he made that day. The Ports we visited were wonderful with Bergan being our favourite. Alta came second because even though it snowed in the morning and we had heavy cloud all day and the tour guide said we only had a 47% chance of seeing the Northern Lights, we still saw them. The tour guide took us out at 8.00p.m to a secluded place about 55km inland and there we had a clear sky and for 2 hours we witnessed the magic and dancing lights. This was a highlight of the cruise. When we returned to the ship the Lights were still showing over the ship but not as bright as we saw them on the excursion with no town lights to distract. We also saw wild reindeer on the road as we travelled on the excursion. The coldest place we visited was the North Cape. At minus 3 and with horizontal bitting wind this was invigorating. All of the ports we visited had good and very good points of interest for us and we were glad we visited them. We saw many sights that we had never seen again and the snow-capped mountains, Fjords and wildlife was spectacular. When we booked our excursions we thought they were a bit pricey but checking local Norway websites for private tours we found the ship tours were very reasonable and value for money. Norway is an expensive place to visit with a small paper cup of instant coffee and a small coke costing 84 Krone (about 17 Australian dollars or about 8 GBP) Disembarkation For us travelling on the cruise line bus to Victoria Coach Station disembarkation was quick and easy. The ship docked at Tilbury around 8.15a.m. and we left the ship on schedule at 10.05a.m picked up our bags and got onto the bus and even though it was Remembrance Day (11/11) we had an easy drive into London, travelling over Tower Bridge, and were at Victoria by 11.30 a.m. We did see other groups waiting to disembark were running over an hour late but did not know why. Summary In summery we had a great time, we didn’t suffer any sea sickness and would easily travel on Magellan again. While I have read some other reviews of this same cruise I understand that everyone has their own expectations and experiences and any review is subjective. However, you do need to remember that this IS NOT a 5 star party ship, it is an older ship and that must be taken into consideration. You can either look at events as disappointing or you can look at them as an adventure. Looking back and at the time we thought the hurricane was an adventure to experience and say we did it. (I hope that we don’t have to do it again) My point is once you see things in a negative light it makes it difficult to enjoy the positives. The cruise, ports and excursions exceeded our expectations and as such we had a great time. Read Less
3 Helpful Votes
Sail Date: May 2018
Have never been on a cruise before, so decided an 'overnighter' would be a good introduction, and have to say we enjoyed every minute. To be honest we weren't expecting much for what we paid, but it soon transpired that like ... Read More
Have never been on a cruise before, so decided an 'overnighter' would be a good introduction, and have to say we enjoyed every minute. To be honest we weren't expecting much for what we paid, but it soon transpired that like many others we spoke too, it was amazing value. Check in was quick and efficient, as was parking at Tilbury. Our cabin wasn't ready on boarding, but we were directed to the bistro to grab some lunch, which was a unexpected. We heard many comparing the Magellan with other ships, but couldn't fault it. It was clean and comfortable, with plenty of places to sit and relax. The emergency drill was a bit drawn out (and disorganised) but had to be done. Our cabin was excellent (Atlantic Deck, Outside Superior) and bigger than we expected. The staff in the restaurant's and bars couldn't do enough, and the food excellent. Drink prices were reasonable too. The evening entertainment was a bit 'Butlins' however the classical 'Duo' in the piano lounge were excellent. Overall the cruise exceeded our expectations. Read Less
6 Helpful Votes
Sail Date: April 2018
I always wanted to visit Norway so after I saw the advert for this cruise that was it. Travelled alone but met some great people (hi everyone off table 85) Done the cruise, now thinking of coach holiday to Italy!! Back to the ship ... Read More
I always wanted to visit Norway so after I saw the advert for this cruise that was it. Travelled alone but met some great people (hi everyone off table 85) Done the cruise, now thinking of coach holiday to Italy!! Back to the ship - cabin great, plenty of room, opted for a superior outer cabin, well it was the fjords. Plenty of good food. Shows we're OK, put on a few good musicals. Very clean ship, always a member of crew around waiting to spray your hands with antibacterial gel. After getting to Tilbury boarding the ship was very well organised, Went straight to our cabins and cases were bought to you very soon after boarding. Treated myself to a visit to the on board hairdressers, I was very impressed it was even cheaper than my hairdresser at home. All in all it was a great experience so if your thinking of doing this cruise go for it, it's not the biggest ship but people who have been on the larger ships say they preferred the Magellan, but obviously its an individual choice. Read Less
11 Helpful Votes
Sail Date: April 2018
I will never sail on this cruise line again. - I didn’t receive any of my boarding documents until one week prior to the cruise, and when I did the disembarkation time had changed from when I originally booked the cruise. This ... Read More
I will never sail on this cruise line again. - I didn’t receive any of my boarding documents until one week prior to the cruise, and when I did the disembarkation time had changed from when I originally booked the cruise. This meant I had to buy all new tickets to fly home putting me out of pocket 1200 dollars. -As a non-British citizen you are treated as a second or third class citizen on board this cruise line. The other Americans, Canadians, and Chinese passengers I spoke with all felt similarly unwelcome onboard, We were very often dismissed, any questions or requests we had for reception or the excursions desk we were simply told we were wrong and no effort was made to alleviate any of the situations. Also all of the Americans I spoke to had requested to sit at tables with other guests on board in the hopes of interacting with some of the British or German passengers however the Americans were consistently sat together at the same table which defeated the purpose. - Of the 10 planned port calls, the ship only made six of them. The entire itinerary was reversed the day we got on board, so had I booked any tours outside of the ship I would have been completely out of pocket and had to cancel them as were many of the passengers. The only reason I chose this itinerary was to travel to Guernsey. Halfway through the cruise the ship announced we would no longer be pulling in there due to “weather“. However on the day we would have been scheduled to visit Guernsey we sailed past it and the water was like glass with very little wind. After chatting with several other passengers I learned this cruise line very rarely actually makes the port call in Guernsey, instead they cancel the port call, for some made up a reason, once the ship is already underway. There is a strong suspicion the cruise ship simply does not want to pay the port fees in Guernsey. I feel like this was absolutely a bait and switch and the ship had no intention of docking there. Since this was the entire reason I booked the cruise I feel like it was a total waste of money and time. - The ship asked me to surrender my passport to them for six days of the 12 day cruise . I’ve done more than 25 cruises and have never been asked that before. I was very uncomfortable with the concept of being in so many different countries throughout the week without having my passport on me, and given some of the logistical quirks on board I was also hesitant to give my passport to the staff manning reception. When I raised my concerns to the reception desk they were very combative and offered no solutions or even reasoning why I should turn my passport over to them. Instead my husband and I woke up every morning and waited for immigration officials to come to the ship where we met with them in person to have our passports stamped. In addition the staff told everyone they would receive their passports back in Honfleur, France, however no one received their passports for another three days, with no explanation as to where their passports were, or why they had not already been returned. - I was on this cruise as my honeymoon, and was very disappointed that no upgrades were available to US guests. I asked about upgrades again as I checked onto the ship and was told none were available, however as I spoke with other passengers on the ship I learned there were several empty rooms which were offered to British guests as upgrades. -According to the documentation left in my cabin my credit card was supposed to be charged the day before disembarkation and if I had cash to put towards my total, I simply needed to go to reception the night before Disembarkation and pay. However when I did this I was informed that my credit card had been charged two days prior and there was no way for me to pay any of my bill with the cash I had on hand. -While I understand this is a British cruise line, the food was not cohesive. Menus didn’t appear to have any rhyme or reason to them. We consistently found the meat to be overcooked, the eggs and fish to be severely under cooked, and all of the food to be unseasoned. There was not really a sit down breakfast option on the ship. If you went to the dining room for breakfast you had to get up and pick food off of a buffet just as you would have to at the upstairs buffet, and it was the exact same food as the upstairs buffet. Breakfast consisted of the same nine dishes every day for 12 days. -On the day of disembarkation we were told the ship would be docked at 1 o’clock and people would be allowed to leave to catch their flights. What we were not aware of is that we had to wait for customs officers to come on the ship in Amsterdam who had to meet face to face with every non-European citizen on board the ship prior to disembarking. Of course customs was late and no one made it off the ship prior to 1:30 that afternoon. We consistently found that this cruise line has no reputation with any of the port authority offices and as a result they are constantly at the bottom of the list of ships to be serviced. This was supposed to be a trip-of-a-lifetime honeymoon for us, and in the end all we were was disappointed. Let me make it very clear: you are paying for a taxi service to take you from port to port (if you’re lucky they’ll actually take you to all of the ports) and a place to sleep. You are certainly not paying for high-quality food, any entertainment, or quality service. Read Less
7 Helpful Votes
Sail Date: April 2018
we left tilbury on the 31st March just back this morning. starting with the good cabin steward was great good drink selection friendly staff. boarding was fine got on quickly shown to our cabin which was very smelly of diesel and very ... Read More
we left tilbury on the 31st March just back this morning. starting with the good cabin steward was great good drink selection friendly staff. boarding was fine got on quickly shown to our cabin which was very smelly of diesel and very loud during the night didn't have a good night once. staff were friendly however could not understand English at all well and seem to just agree with you instead of helping you with your questions. when we arrived we decided I would like a drinks package lady told me 26 pound a day which I didn't think was bad however as I shared a cabin with my wife who don't drink and 2 kids I was told I need to buy us all a package even a alcohol one for my wife even though she don't drink so all in all with kids I was going to end up paying a extra 500 pound just for drinks for me as kids drink where free didn't make sense. on board entertainment was poor cruise director was rushing all over the place didnt give anyone time. captains dinner he wasn't even present at the waldorf restaurant. on to ports we where due in amsterdam Rotterdam Rouen St Peter's port Guernsey and Honfleur we only went 3 stops amsterdam Rotterdam and honfluer all others where cancelled so instead of going st Peter's port they took us to Portsmouth UK fantastic that was (not) they blamed it on bad weather however owing to strikes in France me and many others believe this was the cause. many where on the cruise just to visit st Peter's port so many angry people got offered 25% of there next cruise why would anyone book after this is beyond me. WIFI was the biggest joke you can buy Wi-Fi on board at a cost off £60 for 1 GB anyone who knows data usage can understand how much of a joke that is. It is a cruise for the over 80s only lots of wheelchairs and scooters over the place. After having many cruises with P and O in the past and now CMW I will be sticking with P and O you do get what you pay for Read Less
6 Helpful Votes
Sail Date: April 2018
Chose this ship and cruise because I didn't want to holiday on a ship that held thousands! Was my first cruise on a larger ship, having only done river cruises, so was a bit apprehensive, but once embarked, everything went smoothly, ... Read More
Chose this ship and cruise because I didn't want to holiday on a ship that held thousands! Was my first cruise on a larger ship, having only done river cruises, so was a bit apprehensive, but once embarked, everything went smoothly, and I didn't find the amount of passengers on board too daunting. This was a cruise that included the Shetlands and Orkneys, as well as Iceland and I enjoyed every port of call. I thought Rekyavik was beautifully clean and fresh, as was Lerwick and Kirkwall. Disembarkation too went smoothly and I was off the ship in less than 10 minutes. Personally I wouldn't use Raffles self service as it was a free for all and seating was difficult to find, plus many persons were lacking in manners! So I dined all three meal servings in one of the two waited restaurants, and I couldn't fault the service from waiters and most days the food was good. As for the show entertainment in the theatre - well, I've seen many West End productions and the shows on the Magellan excelled and were thoroughly enjoyable. All-in-all, generally for me it was a very good cruise and value for the money I paid. We did encounter some rough seas - only to be expected in that area, but if you were careful, and took heed of the advice given, walking around on ship was easily negotiable. And sea sick pills were given out free from reception desk! Read Less
7 Helpful Votes
Sail Date: March 2018
I booked because I wanted to go to the Scilly Isles. The other stops also looked good. My daughter wanted to re-visit Guernsey. The five ports all held interest for us. When we got on board I noticed a leaflet on my bed regarding a ... Read More
I booked because I wanted to go to the Scilly Isles. The other stops also looked good. My daughter wanted to re-visit Guernsey. The five ports all held interest for us. When we got on board I noticed a leaflet on my bed regarding a shore visit to Cherbourg, this was not a port on our itinerary and I panicked thinking we were on the wrong boat. Then I saw there was a change of ports, due to bad weather. We were being taken to Cherbourg and Portsmouth instead of The Scilly Isles and Guernsey. To my mind the only reason to go to Cherbourg is to get off a car ferry and head straight out. Well as for Portsmouth, only an hour away from home and another place very low on the want to visit list. It beggars belief that the cruise line thinks these were a good exchange. The cruise line knew of the change before we boarded. They should have offered a refund before sailing if had wished one. To make matters worse the French dockers were on strike and we never got to Rouen. Only two ports were of interest. Had we known about the change we would not have gone on this cruise. Such a disappointment, it ruined our holiday. The cruise line we felt had "made us prisoners" we were certainly taken places against our will. The ship itself held a mixture of feelings. We had to sort out problems. There were two cabins booked for myself, daughter and grandchildren. Yet they put us on different sittings, so we had to alter that. The cabins were very hot and that had to be seen to. The toilet in my cabin blocked three times and on a fourth time it flooded. The cabin was very noisy, a large notice at reception said the boat was full and there would be no changing of cabins. I and my daughter are very heavy sleepers, but we were kept awake most of the night, and my daughter ended up like a bear with a sore tooth. The food was reasonable, but not for foodies. The shows were for a mixture of tastes and some, especially the Easter Panto, were very enjoyable. The staff were all very polite and helpful with smiles (except the reception desk, no smiles there) The cocktails were nothing 'to write home about', had much better on other cruise lines. I asked for some monetary compensation but the cruise line will not give me any. That would have helped to sweeten the bitter taste. Therefore this is not a cruise line I shall use again, and certainly will not recommend, in fact I shall advise against them. Had we been aboard and the weather worsened so we could not go to our chosen destinations I may have felt a little sympathetic, but they knew before we got on and could have said something. Very dishonest. Read Less
3 Helpful Votes
Sail Date: March 2018
We booked to go on the Easter Getaway and River Seine Cruise as I so wanted to go again to the Scilly Isles again after 30 years and as I had never been to Guernsey that too was a great attraction. As we were finishing our booking in ... Read More
We booked to go on the Easter Getaway and River Seine Cruise as I so wanted to go again to the Scilly Isles again after 30 years and as I had never been to Guernsey that too was a great attraction. As we were finishing our booking in procedure I happened to notice a flyer saying due to adverse weather we would after all not be going to both the Scily Islands or Guernsey! At this point we both felt like turning round and going home,we were now going to Rotterdam Cherbourg and Portsmouth!! We unfortunately carried on with the cruise as we thought we had no other option and we can go to Rouen and Honfleur as we had never been there and they were as we were told very pretty we had booked an Excursion and were looking forward to that. We were shown our cabin 7038 inside as that was all that was available at the time of booking it was very clean no frills but adequate,but also very noisy the district roar we hoped it would substitute as we sailed away ,this was not the case it was like sleeping next to the mother way.On complaining to reception a engineer came and listened and said go back to reception and speak to them,which I dully did and nothing was done. To cut a long story short we could not sleep for a week Rotterdam was dire so was Cherbourg Portsmouth was as we have been to many times before. On sailing up the Seine the Captain informed us we could not go to Rouen as there was a strike!!The whole cruise was a disaster.Needless to say we will never go with Cruise and maritime again I must add when sailing from Cherbourg to Portsmouth we met to adverse weather conditions. Read Less
14 Helpful Votes
Sail Date: March 2018
Coach transfer We arrived at Victoria coach station, greeted by cruise and maritime representative. Suitcases were put on coach, We did not see them again, until they arrived outside cabin, Embarkation On arrival, we were told to ... Read More
Coach transfer We arrived at Victoria coach station, greeted by cruise and maritime representative. Suitcases were put on coach, We did not see them again, until they arrived outside cabin, Embarkation On arrival, we were told to take a seat, wait for colour of our tags to be called out, this was a matter of minutes, we then proceeded to get the boarding card, then Register our Credit cards, this was done all very swiftly, no hanging around we was on the ship within 20 minutes, Cabin 7126 Our cabin was a superior inside 3 birth, which was spacious and had two very comfortable double bed, and bunk bed, There was a generous sized en suite including toiletries. There was plenty of storage space, three large wardrobes, It was kept beautifully clean by our cabin stewardess who came in twice a day to ensure it stayed that way. It Was equipped with air-conditioning. Raffles Bistro, (self service) commonly Known as pig troff, Not quite the case this time, Food was excellent, different each day, and plenty of it. Dinner Waldorf Restaurant 1st sitting, 5 course dinner! Well what can one say? Well presented as if I was in a first class restaurants, food was delicious, lots of it, there was 27 different cheeses on board boat ship, Cheeseboard was different every night, The staff in the Waldorf were amazing, nothing was too much trouble, I like port with my cheese, port was not on the drinks menu in this restaurant, but the waiters soon got it organised that I was to have my port and Calvados at my table every night, we even made small changes to Our food orders, we even ordered a prawn cocktail one night, which was specially prepared, nothing was too much trouble, Drinks on board We had drinks package, I drank my normal for on cruise, by god they were not watered down or full of ice like some cruise lines, you could get intoxicated quite quickly. Entertainment Magellan show team were first class with great shows each night, two special guests performing, as well as many and varied day time activities. The part nobody wants to see. Medical department My mother was taken ill, blacked out, days into the trip and needed to use the ships medical department. The treatment She received was first class 3 ECGs blood tests, all don and results back in 30mins, the doctor decided to have our cabin changed, to 5034. she was put on heart pills and sent to bed, and go back next day for another ECG, she was then fit to enjoy the rest of the cruise. On the day leaving the ship, doctor had written a full report, which was left in the cabin to take way. Cabin change 5034, Our cabin was now a superior outside which was spacious and had two very comfortable single beds. With bunk bed, There was a generous sized en suite including toiletries. Also included were tea and coffee making facilities. There was plenty of storage space and it was good to have a window. Was told to put all clothes in suitcases, and they would to the rest within 10 minutes the cases were at the new cabins door. Cruise director Word got around my mother was taken ill, when the cruise director, stopped us and asked my father how his wife was, as he had heard she was taken ill, every day if he see us he asked how she was, The ship, Old looking on the outside, but new modern on the inside, lick of paint here and there on the out side, handled with weather quite okay, not a problem for me.... loved it Now the negative bits I can’t think of any! Read Less
10 Helpful Votes
Sail Date: March 2018
This was our sixth cruise, one of the previous ships also belonged to CMV, the Astor. The Astor was a lovely ship with the right number of passengers. We soon realised that most passengers on the Magellan had chesty coughs and bad ... Read More
This was our sixth cruise, one of the previous ships also belonged to CMV, the Astor. The Astor was a lovely ship with the right number of passengers. We soon realised that most passengers on the Magellan had chesty coughs and bad colds, so we were furious that, after getting through the winter with just one cold, we fell for the bugs on this ship. Before embarking at Tilbury each passenger had to complete a health questionnaire. I don’t think people were entirely honest. Even on the excursion buses we were surrounded by unhealthy people so felt really uncomfortable. Our cabin was well appointed but the biggest problem was the air conditioning. Either it was too noisy or, on four occasions we had the smell of diesel oil. Just awful !! The same smell was evident in the lift area on Pacific deck 7. Because the air con was a problem we had to keep it shut meaning a stuffy air cabin. The Raffles Bistro restaurant was the worst food experience of any ship we had been on. There were too many people trying to eat there at popular meal times. If you could get near the food you could not find anywhere to sit. We ate in the Waldorf restaurant and the food and service were excellent. Staff around the ship were friendly and efficient and even tried to assist us with ingress of diesel in to our cabin. We booked this cruise at least six months in advance and paid full price for it. I think we can safely say that many of the passengers would not have paid the same ! On formal nights, for instance, people would turn up in T shirt and jeans when most of us would be in DJ. To add to the bad experience we have found out since getting home that this cruise is being advertised at Buy One and Get One Free ! This was a twelve day cruise and five of them were at sea. Too much ! The Scenic Reykjavik excursion was rediculous. Who wants to see a housing estate and a church that was closed ? The entertainment was good and the lectures were from experienced professionals. Having highlighted the good and the bad parts of this cruise we would not travel on the Magellan again, and especially out of Tilbury which was a logistical nightmare. Read Less
3 Helpful Votes
Sail Date: March 2018
We choose the cruise because of the places it visited. Almost immediately we realised the number of people with mobility issues, were frail and elderly or had other serious health issues who were on the cruise. As we embarked we followed ... Read More
We choose the cruise because of the places it visited. Almost immediately we realised the number of people with mobility issues, were frail and elderly or had other serious health issues who were on the cruise. As we embarked we followed an elderly couple, she was in a large wheelchair and he used a walker with a seat on which he had 6 large carrier bags which make it too large to get on board without the help of two crew members. It took a further 4 crew to get his wife on board. At the safety exercise it became more apparent that the people who have mobility issues would not be able to participate in climbing up two flights of stairs to the lifeboats. The exercise lasted over an hour. I would estimate that 30/40% of passengers had mobility issues or were frail & elderly. I do not know how the company work out how many disabled passengers they can manage safely or how they risk assess passengers based on the Medical Declaration we were asked to complete a week before we travelled. Looking at the deck plans there are only 4 disabled accessible cabins. Many passengers had falls when the sea was rough and had black eyes, bandages & plasters. One elderly lady had 6 stitches in elbow and other injuries when her husband fell on her. Like others have mentioned many people including me went down with bad chest infection - hard cough, high temperature and bad chest. Again a large number of passengers were affected. My husband & I would not Travel with this company again and would check on the Safety and Risk Assessment s that are carried out before we cruise again. The Bistro , as others have said was overcrowded with too many people filling too small a space - avoid at all costs Read Less
2 Helpful Votes
Sail Date: March 2018
We boarded at Tilbury and was shown our cabin 5136. We had to call reception as water was coming up through the shower drain, but this was soon fixed by an engineer. We was surprised by the number of very old and less mobile passengers ... Read More
We boarded at Tilbury and was shown our cabin 5136. We had to call reception as water was coming up through the shower drain, but this was soon fixed by an engineer. We was surprised by the number of very old and less mobile passengers on this cruise, walking sticks, Zimmer frames and mobile chairs. We later found out this cruise was used by Saga. This had obvious problems when disembarking and embarking at the various ports of call. The ship on first impression looked modern but there is something fundamentally wrong with it. Had I read the reviews of December 2017 and January 2018 beforehand we would not of booked this cruise. The ship was very noisy, there was a constant smell of sewage outside the cabins and in reception area , the lounges would be cold due to the air conditioning temperature being too low, there was a constant sound of people coughing and yes we also went down with a chest infection. The Kensington restaurant was excellent but we found the Waldorf service disappointing. Raffles Bistro was like a canteen. Entertainment enjoyable. Read Less
10 Helpful Votes
Sail Date: March 2018
We looked forward to this cruise for nearly two years and within three days of leaving port we started coughing. My husband held up but I got steadily worse until I had to sleep dosed up with paracetamol, which was all we had,for thirty ... Read More
We looked forward to this cruise for nearly two years and within three days of leaving port we started coughing. My husband held up but I got steadily worse until I had to sleep dosed up with paracetamol, which was all we had,for thirty six hours whilst my body (which is fit) tried to sweat out the infection. Thank goodness I had had the pneumovac last October or I truly believe I would be dead. I haven't eaten for five days as nothing stays down and seven out of eight people on our table fell foul of this infection, most of whom have severe medical conditions to start with. I got home this afternoon and thought I would check if there were reviews about sickness on board. It beggars belief that passengers are routinely subjected to bacterial infection and laid low when what they paid for was a holiday. Are there no controls over this from a public health viewpoint or is the fact that the ship is registered in Nassau a license to kill? This vessel desperately needs a deep clean in the clinical sense, not just hand gel, which was pumped at us at every turn and does absolutely nothing for airborne respiratory infection. We joked about how many ambulances would meet us at Tilbury and sure enough we saw one there waiting as we docked. As it is Easter weekend I hope that I can survive until a GP appointment is available next week. Briefly reviewing the other aspects of the trip ( when I was still standing), the food was nothing to look forward to and the chocolate buffet sculptures were painted polystyrene. Entertainment provided by the dancers and musicians was done with energy and enthusiasm but the rest left me cold, especially the comedians. One guest speaker was not overly articulate and so full of his own importance that he got cross when the captain came on to give his daily report. This was a regular time and outside of that allocated to the speaker who seemed to think he should take precedence. The days at sea were life lost to the three little pigs syndrome when passengers came earlier and earlier to spread books, towels and anything else over seats to secure a base in all areas of the ship. The standard of human behaviour was disgusting but I guess that wasn't down to the ship's crew although they could have policed it better. The crew, in my experience, were happy and obliging and had somehow overcome the infected atmosphere in which they live. All in all this has been a steep learning curve. I am home thank heavens and breathing fresh air once more but I still feel extremely ill and wish I could stop this happening to other unsuspecting passengers in the future. Read Less
7 Helpful Votes
Sail Date: February 2018
This Northern Lights Cruise surpassed all my expectations. I chose this cruise because it had been a very long standing ambition to do so and I had at last found a friend was willing to go with me. Shortly after booking I was diagnosed ... Read More
This Northern Lights Cruise surpassed all my expectations. I chose this cruise because it had been a very long standing ambition to do so and I had at last found a friend was willing to go with me. Shortly after booking I was diagnosed with Meniere's Disease, which causes severe episodes of vertigo and sickness and for some weeks was convinced I would have to cancel. However, I researched the condition thoroughly with the help of the Meniere's Society and my doctor and with careful planning to cover every eventuality I decided to fulfill my dream. I booked all the on-shore activities I really wanted to do and determined not to over-reach myself. As a result I was able to enjoy all my choices and kept well. It is almost 2 weeks since I returned home. Was it worth it? Did I make the right decision? Absolutely. It was a fabulous experience and helped me regain my confidence. I had such admiration for all other passengers with health problems and their courage in undertaking such an adventure. For two weeks the weather was coming from Siberia and temperatures were lower than they had been for years. The results were perfectly clear skies: blue and sunny every day; starry by night. The benefits were several Northern Lights sightings; breathtaking scenery with fabulous photographic opportunities; access to all the scheduled ports; remarkably calm seas and good humoured passengers. I haven't enjoyed myself or laughed so much in years. The crew was exceptionally helpful and pleasant. They all seemed very happy in their work and nothing was too much trouble. I was particularly impressed with the standard of hygiene. Wherever you went, crew were continuously cleaning and "disinfecting" all surfaces being touched by passengers. The excursions were superbly organised and managed. The food was fantastic. We had been allocated a table in The Waldorf restaurant where the waiter service was slick, cheery and professional. I would recommend sitting at a table for 8 people for dinner as my friend and I had a table for two and missed out on sharing experiences with other passengers. We ate Dinner at 8.15pm and just retired to our cabin afterwards, so I cannot comment on the quality of entertainment. The excellent quality of accommodation, service and excursions was enough for me I am hard of hearing and had to rely on my friend to relay to me information being disseminated via the tannoy system. On our return to the UK my friend and I developed colds but during our absence so had her husband and daughter who live in different regions of England. Some tips: take an extra battery for you camera; if the sea is rough put a wet paper serviette under your mug of tea or coffee to prevent it moving; beware of being oversold in the fitness centre; choose a cabin that satisfies your expectations. Unreservedly, the best holiday I've ever had! I would highly recommend it. Read Less
3 Helpful Votes
Sail Date: February 2018
I chose this cruise because I wanted to see the Northern Lights. Also because years ago I visited Norway and loved it, so wanted to revisit. The shore excursions really lived up to expectations, perhaps with the exception of the visit ... Read More
I chose this cruise because I wanted to see the Northern Lights. Also because years ago I visited Norway and loved it, so wanted to revisit. The shore excursions really lived up to expectations, perhaps with the exception of the visit to the slate museum, when I wished I had chosen a different trip. However disembarkation was often really crazy, with stairs blocked for several decks up, and everybody wanting to leave at once. People going ashore under their own steam should have been asked to wait until the booked trips had left. I was a bit disappointed with the Reception staff. Having enjoyed the Lights two nights running from the deck of the ship, I wished I hadn't booked the shore excursion to see them, which cost over £100. I asked Reception if I could swap, to be told that it was too late, and if I didn't go I'd still have to pay. I felt that was rather abrupt. I enjoyed the meals in the restaurant; but seating provision in the Buffet was inadequate. I also became increasingly irritated by the waiters in the Buffet who are so quick to remove plates that one can hardly finish! Also they tend to patrol around, making me feel as if I was being invigilated in an exam. One other irritation was the constant 'sanitising' with horrible disinfectant liquid. I have eczema and my hands were raw at the end, as my hand cream was useless against this harsh stuff. Many people will not find these things a problem at all, so don't let my minor gripes put you off, the Northern Lights and Norway are truly stunning. Read Less
Magellan Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 5.0 0.0

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