4 London (Greenwich, Tower Bridge, Tilbury) First-Time Cruisers Cruise Reviews

This was my first cruise and was very excited about it.The disappointment started on day one.It was chaotic communication. Confusing messages. The Representative at Victoria Cross was efficient and she was being given incorrect data. Said ... Read More
This was my first cruise and was very excited about it.The disappointment started on day one.It was chaotic communication. Confusing messages. The Representative at Victoria Cross was efficient and she was being given incorrect data. Said we would be taken to a hotel for lunch because of the 5 hr.delay .Not only were we taken to Tilbury terminal but no water nor food. The operations manager didn't want to listen to complaints and take emergency action but was rude. The terminal manager was great .He was frustrated with the operations manager's inaction. He provided water and coffee. We had to pay. The food on board was tepid.Vegetarian food at dinner was terrible. I have received a letter to day from management .It was defensive and not prepared to learn. I listed a no. of problems.The only way they will learn if people stop using this Ship. I would never recommend CMV . My cabin steward was excellent and the staff in the wellness centre were wonderful and on the whole efficient. The dining room staff were in need of training. Please stop calling women DEAR Call us Madam. Rudeness was the order of the day.A lot of confusion . I blame the management. Staff need to be trained. One thing was outstanding and that was the hygene.People constantly wiping the staircasesetc. Read Less
Sail Date December 2015
Reaching Tilbury was not easy. The M25, the Dartford Crossing and roadworks on the A13 and approach to Tilbury. We arrived at the London Cruise Terminal around 14:00 hrs on Friday 18 September. Our allocated arrival slot was 15:30 hrs ... Read More
Reaching Tilbury was not easy. The M25, the Dartford Crossing and roadworks on the A13 and approach to Tilbury. We arrived at the London Cruise Terminal around 14:00 hrs on Friday 18 September. Our allocated arrival slot was 15:30 hrs but we arrived early as we had allowed for traffic problems on the M25, the Dartford Crossing and on the A13. We were directed to a short term parking space where I dropped off my wife (on crutches) and her sister whom I then escorted to the embarkation lounge. This lounge was packed and we only found two spare seats after seeking the help of a member of the reception team. (At the time of booking, I had requested assistance for my wife.) I then had to get our luggage from the car to the embarkation lounge. Again, I had to seek assistance which was provided. The luggage was deposited alongside my wife and her sister. I then had to get my car to the long term car park. This proved to be a major logistical exercise as my car was, by then, boxed in by a coach. There was no evidence of any traffic marshals (except for one man at the entrance gate) and vehicles were moving in all directions. I eventually manoeuvred my car out of the park narrowly avoiding collision with other vehicles and pedestrians. A traffic scrum – absolute chaos. I then navigated to the long term car park where I encountered a massive queue. Again, no evidence of any car park management and it took about 30 minutes to finally get parked. I then had to wait another 20 minutes or so to get a shuttle coach back to the terminal where I finally arrived at 15:30 hrs. Queued and waited around for for the best part of two hours before finally arriving in our cabin. On the ship, we experienced queues for the lifts and the restaurants - and normally had much difficulty in finding seats with a sea view in the lounges. Far too crowded! I joined 2 excursions. Beautiful scenery and sightseeing venues - only spoilt by queues and crowds. Despite the fact that I requested wheelchair assistance in advance of the final disembarkation procedure, I still had to contact the Reception Desk to effect the necessary arrangements. Finally, there was no area where my wife and her sister could wait while I collected the car from the long term car park. They had to wait outside the terminal building - in the cold. I should point out that the waiting and cabin staff were, in our opinion, attentive, courteous and efficient. The above record of events should in no way distract from their excellent service. As the result of this experience with CMV, never again! Read Less
Sail Date September 2015
This cruise left Tilbury knowing that gales were forcast in the English Channel and The Bay of Biscay.The reckless decision to sail resulted in crossing the Bay of Biscay in a force 9 gale,passengers were injured and ambulances greeted us ... Read More
This cruise left Tilbury knowing that gales were forcast in the English Channel and The Bay of Biscay.The reckless decision to sail resulted in crossing the Bay of Biscay in a force 9 gale,passengers were injured and ambulances greeted us when we made an unscheduled stop in CORUNA Spain so that casualties could be taken to hospital for treatment. On christmas eve all evening entertainment was cancelled and we were advised to stay in our cabin.Christmas day in Coruna was miserable,christmas dinner awful [eg 1 brussel sprout]The atmosphere on board was very subdued and not festive. The first two scheduled stops were cancelled [Gibraltar and Lanzarotte]Tenerife and Palma were ok.In Madeira the ship moored in the bay and we were taken ashore by tender,ours was skippered by a man who apparantly could not manouvre a boat; it taking 4 attempts to approach and dock at a pier being shared with two other cruises. Our final scheduled stop was cancelled having earlier been changed from Porto to Lisbon this was apparantly to avoid further bad weather in the Bay of Biscay (and in our opinion to reach Tilbury in time for the next cruise) which we crossed in a force 10 gale-great plan-After breakfast we were 'advised' not to move about the ship and to stay in our cabins due to the unpredictable movement of the ship,restaurants were closed for lunch and we were brought food to our cabin - 2 filled rolls and 2 half sandwiches for 2 people.We were released from our cabins for dinner after 7 hours no drinks were offered in this time. We then stopped in the dismal port of le Havre a soulless grim channel port (why not Honfleur?), this was pointless and no way made up for missing stops at Gibralter Lanzarotte and Lisbon. We like many others would have been happier to have gone straight back to Tilbury. Looking on the bright side Ebeneezer Scrooge is alive and well working for Cruise and Maritime, compensation of £25.00 was given to each passenger plus the offer of 20% off another of their cruises. This cruise had no redeeming features,think long and hard before you cruise with this company. Read Less
Sail Date December 2013
If you enjoy bean bag throwing and bingo then this cruise is for you.As for seeing Norway ... don't bet on it. Out of seven planned stops in Norway only four were managed. The explanation (very poorly communicated) was down to the ... Read More
If you enjoy bean bag throwing and bingo then this cruise is for you.As for seeing Norway ... don't bet on it. Out of seven planned stops in Norway only four were managed. The explanation (very poorly communicated) was down to the weather.The ship is ex Russian, specifically built for cruising in the ice bound higher latitudes. In February one should expect that the weather in the Arctic Circle isn't going to be perfect BUT one should also expect that the cruise company would not be running cruises if there is such a limited chance of completing the itinerary, not least because the ship can manage these conditions.The first missed stop was because the port necessitated an anchorage which was deemed to be a problem as the weather made using the tenders uncertain. In the event it was decided to visit an alternative port ... which also, it turned out, needed to use tenders ... which of course meant that the second choice was also impossible to go ashore.Later in the trip the Captain (virtually unseen during the whole fiasco) and the cruise directors waited so long to make a decision that two further stops were impossible to visit in the remaining time.Whilst waiting for these decisions (over 8 hours) no updates were given. When eventually advised that we would be going straight back to Tilbury (missing the final two ports) we were crassly told to 'have a great evening'. No thought was given to recognising this huge disappointment through some announcement or gesture.We were inadvertently told in the end that the weather was no worse than a Force 8 which this ship could easily cope with.At no point were alternatives considered e.g. letting passengers ashore whilst waiting to make up their minds or choosing substitute ports where we could get ashore.The ship is great; the crew are great; the Captain and directors are bad decision makers and exceptionally poor communicators.Travel with the Marco Polo is a gamble whilst these 'managers' are employed. Read Less
Sail Date February 2011

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