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11 London (Greenwich, Tower Bridge, Tilbury) to Cruise to Nowhere Cruise Reviews

Having cruised numerous times but never with Cruise and Maritime, we decided to try the overnight Christmas party night. The embarkation from Tilbury was excellent and quick. The cabin was standard and clean. The food and service in the ... Read More
Having cruised numerous times but never with Cruise and Maritime, we decided to try the overnight Christmas party night. The embarkation from Tilbury was excellent and quick. The cabin was standard and clean. The food and service in the restaurant was good. However, our reason for writing this review is as a warning to other passengers. The following morning we left our luggage in the designated area manned by 2 CMV staff and were given a ticket with our cabin number on. We left our luggage there whilst eating our breakfast. Upon our return, approx. one hour later, our suit carrier containing our clothes from the night before was nowhere to be found. We reported it straight away to Reception, who were not really interested and told us it happens all the time. The Head of Housekeeping came to speak to us and told us that he would sort it out but didn't come back. We were kept waiting at Reception for 45 mins and largely ignored during that time. In the end we demanded a claim form, which somebody duly appeared with. Our contact details were taken and despite contacting Head Office twice now we have been told that it is not the responsibility of Cruise and Maritime, even though it was an area manned by their staff and with no warning sign to passengers stating that they accept no responsibility for loss or damage. As far as CMV are concerned the matter is closed and we on the other hand have lost £400 worth of clothes! The cruise line itself is let down by extremely poor customer aftercare. Read Less
Sail Date December 2017
Just want to thank Cruise & Maritime for the experience of the dinner and overnight on Friday the 13th because now we know we will never cruise with Cruise & Maritime ever! Starting with the chaos at London Cruise Terminal where ... Read More
Just want to thank Cruise & Maritime for the experience of the dinner and overnight on Friday the 13th because now we know we will never cruise with Cruise & Maritime ever! Starting with the chaos at London Cruise Terminal where check in had gone down and little communication from staff on the site. We were told the check in would be on ship and would be approximately 10-15 minutes - an hour and half later we finally boarded! This was then to be met with more queues and chaos at the ship check in - which took a further 40-50 minutes! Cruise & Maritime kindly offered 50% off all drinks by way of an apology for the delays - however, getting to the bars and getting served was horrendous - taking up to 25 minutes to get served! Bar staff spoke very little English which made the service even more frustrating! Finally getting into our allotted stateroom - we had very little time to get ready for the dinner (which thankfully had been put back to 20:15hrs because of the long delays! On arriving at the stateroom - it had obviously not been cleaned / checked thoroughly as we found a used razor in the shower cubicle and - worse still - the toilet was backed up with faeces - right to the brim of the toilet bowl. This was reported to a member of staff (engineers) who were allegedly working on the problem and it would take 10 minutes to clear. As the alleged flagship for the fleet having had a recent refit - the standard of the works were shocking with rust around the port hole as well as rust on the ceiling - visible from the dropped ceiling panel! The walls were paper thin and we could hear everything being said in the stateroom next door! The only positive was dinner itself - food was good however we had to constantly ask for another glass of wine or a glass of water. We saw a small amount of the cabaret and managed to get the attention of the seemingly only bar staff in the cabaret lounge only to be charged £62 for a double brandy. This error was subsequently rectified but it happened again on the next round we ordered! Returning to our stateroom - the toilet was still backed up!!!!!!! We decided enough was enough!. We complained at reception (where several other guests were also complaining about one thing and another). We were offered an alternative stateroom and assistance to pack our things - but we decided we did not want to stay any longer and left the ship at 02:00hrs. We have cruised on P&O and Royal Caribbean and would class this cruise line as the equivalent to a B Rated Movie!   Read Less
Sail Date March 2015
Booked this Taster cruise for 1 night from Tilbury to Newcastle. Flew down from Newcastle and arranged car pick up from gatwick. Embarkation Very busy and a lot of sitting around, however once checked in it all went smoothly. Booked a ... Read More
Booked this Taster cruise for 1 night from Tilbury to Newcastle. Flew down from Newcastle and arranged car pick up from gatwick. Embarkation Very busy and a lot of sitting around, however once checked in it all went smoothly. Booked a superior outside on 7th deck. Cabin was very spacious, clean and comfortable. Once settled we went to restaurant for lunch, open buffet, hot and cold, food was ok, nothing special but reserved judgement until dinner. We had a stroll around ship, which was really quite nice, very clean public areas, nice bars and sitting areas, staff were friendly and helpful. Safety drill pretty organised and went ok, afterwards we then popped to Sinatras bar for a drink and relax. Drinks are very reasonable, £3.80 for a large beer, all cocktails around £4, large glass of wine £5. Very pleasant area with guy playing piano, nice relaxing atmosphere. Plenty of room to get ready in cabin, shower was fine. I would take your own coat hangers as there were only 3' not a problem on a 1 night cruise, but certainly not enough for a 7 night. Dinner was served in Warldorf restaurant, we were originally booked on early sitting but wasn't a problem to change. Dinner I must admit was very nice, nice menu, all served and presented well. The restaurant itself was bright, and clean, my only worry was the booth seats, nightmare to get in and out, especially if your sat with people you've only just met which we found out at breakfast the next morning. Anyway we went to show room afterwards which I really liked, great space, with comfortable seats and plenty of room, show was good, nice costumes etc, good dancers and singers, waiter service a little slow. But they were very busy. Afterwards went to Scott's nightclub, which really finished night off brilliantly, great mix of people all dancing and having fun, great music. Very good nights sleep, comfortable beds, very little noise, breakfast was chaotic as everyone turned up at same time, head waiter did his best to organise and we eventually got seated but as explained earlier very difficult in booths when self service, but food was fine, plenty choice, slow in bringing tea/coffee. Overall, we were pleasantly surprised, we didn't expect too much with previous reviews, then again we did not pay a lot of money. There were some people moaning around ship, but sometimes I would like to remind them, if they want P&O service then pay P&O prices, I have been on 9 cruises Including celebrity, Royal caribbean & P&O. So was this cruise value for money? Yes I think it probably was. I know it's difficult to judge off 1 night, but a fellow passenger who was on board and a seasoned cruiser, is booked back on for Feb 2016 and was also pleasantly surprised and glad she booked. I would definitely say ship is about a decent 3* rating.   Read Less
Sail Date March 2015
Boarding was fairy orderly given the full ship. Tilbury cruise terminal is embarrassingly dated and falling to bits, particularly the walkway to the ship. Cabin was clean and comfortable and fairy standard. No complaints. Some of our ... Read More
Boarding was fairy orderly given the full ship. Tilbury cruise terminal is embarrassingly dated and falling to bits, particularly the walkway to the ship. Cabin was clean and comfortable and fairy standard. No complaints. Some of our group had a superior single however this appeared to just be a twin room. Despite making one reservation for four of us in three cabins we were all split for dinner and it took an age to get it sorted. Lunch buffet very basic and disorderly. Ran out of many options. Few drinks were had. Service very slow at times but friendly enough. Some of the alcoholic cocktails were fairy devoid of alcohol. Drinks prices average. House beer ok. Dinner was nice but it took an age to get wine. Wine waiters spend too much time chatting. It's all well and good but when you have just three of them between a whole dining room they really need tog et a move on. Food was fairly good. The ship is pleasant but enough thought hasn't gone In to it. CMV have a mature following and with that the low down seats in every venue and lack of arms on chairs means getting in and out is tricky. The ship is not very intuitive. You have to go up over and down to get around it at times which is confusing, and only certain lifts take you all the way to the upper floors. Show was very average. Camp as christmas costumes, poorly timed dancing, average to good singers. Shame as the show lounge is a very nice venue. Breakfast in the morning involved a massive queue for the a la carte or fighting for a table in the buffet. However food tasted good enough, but we had to eat it outside in the cold! Coffee good and plenty of it. Many hots were slow to be replenished. Disembarkation was chaotic. It took almost two hours to get off despite being at the very front. Calmac told the local taxi firm that no taxis were needed where in fact around 15 were needed. Crew got off first as well as trolleys of equipment whilst the aging clientele were left stuck standing in the reception area which had became very crowded. Not CMV's fault but was very disappointed by the Port of Tyne official just barging past the crew's request to see some ID. So much for security. But credit to the crew for trying several times to see some ID. Crew level of English is not acceptable. Basic requests from reception for antacids and lost property in the cabin were met with confusion. Lots of very unhappy regulars too. It should have been a showcase however it was very haphazard and it has put me off sailing with them again. All in all an expensive day out, and fairy disappointing. Read Less
Sail Date March 2015
Celebrating a birthday was our excuse to choose a taster cruise on the " new" to them, Magellan, the latest addition to Cruise and Maritime's fleet of elderly vessels. We were initially advised that we could arrive as early ... Read More
Celebrating a birthday was our excuse to choose a taster cruise on the " new" to them, Magellan, the latest addition to Cruise and Maritime's fleet of elderly vessels. We were initially advised that we could arrive as early as 8.30 am, but were eventually advised to arrive at. 10.30, still early for those of us who live a long way from the London Cruise terminal of Tilbury, quite easily reached by train from Fenchurch street. Approaching the vessel, her Carnival heritage was clear from the now navy blue winged funnel . Embarkation was badly organised, quite chaotic and took far longer than it ought to have. We finally boarded and were shown to our cabin on deck 7 by a smiling staff member. Our supposedly superior cabin was decidedly dull, well worn , with odd layout, a strange knee jarring quadrant corner table, and poor lighting. There was adequate storage, a safe that didn't work, despite the attempts of a maintenance man, but thankfully the bed was comfortable. The bathroom was minuscule, badly lit and with the tiniest bar of soap we have ever seen. We had not expected luxury, but we felt this was a standard pared to the bare bones. Departure was delayed, so as we had left home at dawn, we decided to have an early buffet lunch in the Raffles Bistro. There was a reasonable choice , with decent soup and fresh crusty bread, but we noted that empty platters were not quickly replaced . Tables were pushed very close together, and many guests found it hard to find a seat. Since the wintry sun was out we explored the outside decks, and found a spacious teak sun deck, with ample sun lounge beds, so enjoyed a pleasant hour or so of reading in the sunshine, delightful after a long dreary winter. The navigator deck was pleasant for a stroll, and was where the much nicer few suites were located. We had a look in one, finding it far superior, with lovely lounge area, separate bed space and spa tub bathroom. The balcony was generous, but with obstructed views. Finally we set sail , with little fuss, and no happy sailaway on offer. We sipped a glass of champagne and wished the clouds to keep away! Later we explored the interior spaces, with 2 decks of public areas, deck 9 having a series of bars and a decent showroom on 2 levels. We enjoyed a duo performing easy listening tunes, before dinner, and had a quick look in the spacious shops. We found little of the glitz that we expected of an exCarnival/Costa vessel, and few attempts to make this a glamorous attractive ship. The restaurant deck was difficult to navigate, as you needed to use the right stairs or lift to get to either of the 2 main restaurants, allocated according to cabin location. We dined late in the smaller of the two , sharing a 6 table. The menu offered good, but predictable choices , and was well cooked and pleasantly presented , but getting some wine proved a challenge as there appeared to be few wine waiters. We were treated to an enthusiastic old style baked Alaska parade, but no other desserts or cheese was offered to those who don't care for this particular cake . We made our way to the Show lounge, and realised that there were many seats with column obscured sight lines and several rows of one level seats nearer the stage. The small orchestra played on one side of the upper level. The performance that night was an Abba tribute, performed by a troupe of skilled dancers and some good singers , rather dulled by really old style choreography . It was received with great enthusiasm by the audience. We were too tired to investigate the night club 's offerings, and the casino held little attraction as the antiquated slot machines required feeding in dollars. We found the bed comfortable, and ordered room service early morning tea, before making our way to the Raffles bistro for an excellent breakfast of scrambled eggs and gravlax with freshly made toast. Because our arrival in Newcastle was going to be delayed, we enjoyed a morning trivia, and a brisk deck walk in the strong breeze . Finally Magellan turned towards the Tyne estuary , tying up some distance from the city. We took a taxi , and were driven by a charming young man, proud of his city, who gave us a running commentary and took us to the railway station on a route passing the amazing regeneration of this handsome city and it's riverside. Would we sail on Magellan again? Probably not, but it was interesting to see an older Carnival ship being put to new use.   Read Less
Sail Date March 2015
This cruise started at Tilbury and we were embarked just 15 mins after our time of 10.45. We were welcomed on board by a line of staff and escorted to our cabin by a very polite steward. First impressions were good with a spacious inside ... Read More
This cruise started at Tilbury and we were embarked just 15 mins after our time of 10.45. We were welcomed on board by a line of staff and escorted to our cabin by a very polite steward. First impressions were good with a spacious inside cabin. We had an enjoyable lunch served in either the buffet or dining room. Sailing was late due to problems with delivery butthere was plenty to do. There was a lot of open deck space and various lounges. The theatre was lovely, 2 tier and the show was an Abba tribute which was quite good, We also saw a comedian. We were also served afternoon tea and our 7 course meal was very good. The dining room was very spacious and the food good. We even had a Baked Alaska parade. In the morning breakfast was quite crowded and served in the dining room or buffet with lunch before we left the ship. The only down sides were the lack of public toilets, there were several but mainly large disabled ones for one person. The queues for ladies and gents were huge. Disembarkation was slow mainly caused by passengers blocking the reception area and there was also a medical emergency.All in all it was exceptional value and we would cruise on Magellan again. Read Less
Sail Date March 2015
Two firsts - my first review here, and a first look at the Magellan. This was not strictly a cruise, it was an overnight stay on the Magellan prior to its maiden trip. We booked this as we had sailed twice on the Marco Polo and were keen ... Read More
Two firsts - my first review here, and a first look at the Magellan. This was not strictly a cruise, it was an overnight stay on the Magellan prior to its maiden trip. We booked this as we had sailed twice on the Marco Polo and were keen to see the new ship. Unfortunately things did not begin well. When we arrived at the terminal we heard that there had been a computer problem and check-in was delayed - and so the queuing began... We were eventually told that check-in would take place on board and we could board. Once we had queued to get on board we found another massive queue winding round the ship so that we could check in. An hour later, harassed waiters were bringing round glasses of wine to placate the crowds. After two hours, hooray, we reach the front of the queue to find we were simply there to register a credit card - the identity cards had already been given out and the cabin keys were already in the cabins, Oh that's great. I mention this at length because the chaos and lack of information were indicative of a lack of organisation, let alone that many of the passengers are not of an age to enjoy such an endurance test. Our cabin was basic but ok. There is no control of the temperature so you get whatever you get. If you enjoy eavesdropping then you have a bonus as you can clearly hear every word from your neighbours cabins. We went for a look around the public areas and my overall impression of the décor was that it was much closer to a Dover-Calais ferry than a luxury liner. The shipyard must have got a fantastic deal on Formica because there's a lot of it. Generally it was not like staying in a four star hotel, more like a trip to McDonald's. Time for drinks in the bar. One beer and a white wine, £10. I'm looking at the receipt now just to make sure. Expensive? More than any other ship I've ever been on I think. Dinner was good. There we are, it's not all negative. The show lounge was absolutely full, so we never saw the show, but I'm guessing that there are normally two dinner sittings and two shows so this would be less of an issue. The serving staff were individually good, but there seemed to be a lot of aimless wandering around which, I guess, reflected that the staff were not yet used to working on the ship. Breakfast was a buffet, even in the main restaurant. We arrived at 8am, peak time I suppose, but it was a bit of a scrum with people three deep waiting for more food to arrive from the galley. In summary, I appreciate that this all sounds pretty negative but we were only on board one night and that was what happened. I hope that many of the problems were due to teething troubles and that the company can get their act together. If you can get a really spectacularly cheap deal on the Magellan then you could overlook the shortcomings, but would I sail on it again? Afraid not.   Read Less
Sail Date March 2015
We booked this Land of the Northern Lights Cruise in Nov 2013 through Holidays Please. The first problem was all communication with CMV had to be through this agent. Despite emails and several phone calls to both the agent and CMV we did ... Read More
We booked this Land of the Northern Lights Cruise in Nov 2013 through Holidays Please. The first problem was all communication with CMV had to be through this agent. Despite emails and several phone calls to both the agent and CMV we did not receive our tickets.until arrival at Tilbury, where we were kept waiting for 2 hours as there was no record of our prepaid car parking. The cabin was acceptable although the top drawer of the bedside cabinet collapsed onto the shelf below. There were numerous buckets along the corridor to collect water leaking in from above. Decor however was generally good. The ship was full, as a result dinner was in 2 sittings and we were unfortunately in the last. (A request to the maitre D' to change to first sitting was met with the disdain for the passengers she showed for the whole trip).This resulted in us missing virtually all the laid on entertainment, as we did not finish dinner until 10.30 most nights. The cabin steward and waiters were excellent, unfortunately this was not reflected in those higher up the chain! . Hygiene appeared to be good, with sterilsing liquid being squirted on everyone's hands before you could enter a restaurant. Despite this we were both sick during the voyage for several days. Salad was served up which was spoiled, having been frozen; on being informed the chef merely shrugged. The wine cellar was poor and exorbitantly priced. Bad weather could not be helped, although cancellation of a visit to the Lofotens seemed to be more due to waiting in Tromso for a senior member of the company to arrive; this leading to three days tossing around in bad seas with no shore break. The lifts were either switched off, at sea, or not working making it difficult to get to meals. Shore excursions were also exorbitantly priced, e.g. the Ofoten Railway trip was £75 (including a coffee and bun), Return tickets from the station were only £18 - a very expensive coffee. We are very disappointed with what will be our first and last cruise. Read Less
Sail Date March 2014
My friends from the Netball world were looking for a Xmas night out and saw the Marco Polo advertise an overnight event. Having been on the Marco Polo myself cruising to the Amazon 5 years ago it was lovely to remind myself of the good ... Read More
My friends from the Netball world were looking for a Xmas night out and saw the Marco Polo advertise an overnight event. Having been on the Marco Polo myself cruising to the Amazon 5 years ago it was lovely to remind myself of the good times. My friends thought the cabins small but adequate. We did have a wonderful evening but just felt everything was a little rushed. We wanted to look around the ship but found we only had time to get to our cabins, get dressed for dinner, pre dinner drinks in the Captains Club and then down to the evening meal. The meal was tasty and well presented but both our wine waitress and our waiter were unfriendly with little time for any banter. Sometimes the plates were placed hurriedly down and they were clearing the plates before we had finished. However the evening was not spoilt and we took in the Cabaret and before we knew it, it was 1 o`clock. As we had to vacate our rooms at 8am we were up and queued for breakfast. Again this was a nightmare as so many guests wanted to be seated and the buffet style breakfast was difficult to manage. We gave up wanting a cooked breakfast!! The fruit was lovely and orange and coffee welcoming. Overall we had a lovely experience but would have wanted more time and less people and hopefully friendlier staff. I think unfortunately we chose the wrong Saturday as Marco Polo was sailing the next day and it was a short turn around for the Staff. That does not excuse a the lack of a smile from the crew!! Read Less
Sail Date December 2013
This was a one night familiarisation visit to the ship. I'm so glad we did. If we hadn't we might have been fooled into booking a whole cruise. Plus points: Embarcation and disembarcation was easy. The cabin was clean and ... Read More
This was a one night familiarisation visit to the ship. I'm so glad we did. If we hadn't we might have been fooled into booking a whole cruise. Plus points: Embarcation and disembarcation was easy. The cabin was clean and comfortable. The cabin steward was friendly. Minus points: The evening meal was poor with a tasteless plate of iceberg salad, a reasonable tomato soup with soggy bread in it, the main course with congealed vegetables and served on a cold plate, and a sliver of baked Alaska. Wine was provided and poured indiscriminately into glasses without tasting. The entertainment was straight out of an episode of Hi-Di-Hi but without the talent. Skegness 1956 comes to mind. Sleep was disturbed by inconsiderate passengers shouting in the corridors well past midnight - the cabins were poorly insulated for sound so that you could hear noises from adjacent cabins. Breakfast was miserable. Coffee was stewed, fried eggs were cold, congealed and burnt on the bottom, toast was dried out and kept warm under a heat lamp. Sausages were of poor quality. Potato wedges were undercooked, greasy and cold. If I had paid £1.50 for it in a greasy spoon I would have asked for my money back. The vast majority (but not all!) of the fellow passengers were uneducated boors with few social graces. It could have been an audition for 'The Only Way is Essex' The staff were generally disinterested and unhelpful - perhaps they had become used to the prevailing atmosphere. Read Less
Sail Date November 2013
Our cruise to Ghent and Amsterdam should never have left port.All the facilities included in the price were closed except the shows this was claimed because of numerous people touching products ie the card room. The boutiques were open ... Read More
Our cruise to Ghent and Amsterdam should never have left port.All the facilities included in the price were closed except the shows this was claimed because of numerous people touching products ie the card room. The boutiques were open funny that as passengers were handling the products and replacing them on the racks and shelves the same in the shop people were handling bottles of spirits and packets of cigarettes. How this did not constitute a possible health hazard was probably because these were on sale and would have resulted in lost revenue.The shows were excellent again shame the food was not.There was very little choice As the bistro was closed during the cruise the main restaurant had very little choice and our waiter did not know what had garlic in. We paid £998 for this cruise for 4 nights and that included 3 breakfasts 2 were nearly cold 3 lunches if required 3 dinners each and 3 shows. On requesting a part refund this was dismissed out of hand. My sister who was on the cruise with us was phoned to explain that the delayed embarkation was due to the ship having one of it's two annual normal deep clean but failed to inform her if passengers were uncomfortable with the situation you could rebook for a different date. We were not informed of this until we had unpacked in our cabins and a letter was in the cabin folder.. The cruise before us suffered a bad norovirus outbreak of at least 50+ cases as was informed to us by a crew member. With the toilets being closed you had to make a trip back to your cabin if the call arose. Several crew members claimed the cruise should have been cancelled with the lack of facilities. The company have now come back to me with a offer of 20% off a future booking for 2014/2015 providing If I book before 31/01/2014. I think this offer is a joke and I will not be taking up the offer as I will never cruise with this so called cruise company again.   Read Less
Sail Date October 2013

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