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7 Helpful Votes
Sail Date: December 2018
A cruise around the Canaries and the Caribbean over Xmas/New Year sounded idillic. Alas, it proved totally the opposite, mainly boring due to lack of organised entertainment during "at sea" days which could be four days in a ... Read More
A cruise around the Canaries and the Caribbean over Xmas/New Year sounded idillic. Alas, it proved totally the opposite, mainly boring due to lack of organised entertainment during "at sea" days which could be four days in a row. Furthermore, we found ourselves on a ship built over 33 years ago, so very outdated. We experieced rough seas between UK and Lisbon and the ship could not cope and rolled like a cork. Only the islands of Madeira, Antigua and Cozulmel were of interest. So much for visitng the Caribbean? Our cabin was very small and did not represent anything like in the cruise brochure.It was stuffy with faulty air conditioning, no window to open and there was a constant smell of nausiating food and kitchen in the hallway and cabin. On arrival in Las Palmas we went out an bought ourselves a fan for the cabin. On arrival back home we had to wash every item of clothing, even new clothing not worn to try and get rid of the horrible food/kitchen smell. The only bright aspect of the cabin was the excellent steward from Honduras called Nelson. The food was terrible. At one lunchtime sitting, all 8 of us on the table left the food and told the Manager to throw it overboard along with the chef. Yes it was that bad. The highlight each evening was the 45 minute show in the in the Magellan Show Lounge. The ship has its own group of about 8 dancers and 6 singers and they put on a great show each evening. The singers were superb. They are worthy of being on a major cruise liner. Another pre-dinner highlight was the classical recital in the Hampton's Bar with a lovely pianist and an excellen violinist. There was nightly entertaiment in the Captains Club if you can call the duo, Derya & Tolga entertainment as neither could sing in tune and we often completely off key. Another complaint is the scam tactics of the barmen who give short measure with wine drinks. I sent my so-called 250ml drinks back more than 20 times for top-up and not once was there any objection from a barman? They need glasses with measurement amounts shown on the glass to stop this practise. The ports of call, with the exception of Madeira, Antigua & Cozumel were a complete waste of time. Cape Verde was stepping into the a poor third world country with filth and poverty everywhere. We were happy to reach Cozumel at the end of the cruise and disembark, but we still had organisational disasters. It took almost a whole day to get from Cozumel to Cancun airport. Then there was a 2 hour flight delay. This was made worse by having to sit on the bus at Gatwick to take us back to Tilbury for over one hour. Upon arrival back at Tilbury Docks we found all our cars unaccessable due to being advised where to park by the cruise car parking attendants. The police were called who removed a fence and help us, one by one to break free. My car was in a far corner and it took 2 hours before I was out. Need I say that my crusing days are over and it you decide to cruise I suggest you made sure it is not on the Magellan. Read Less
17 Helpful Votes
Sail Date: October 2017
This was our 9th Cruise and our second with CMV, the first being on the Marco Polo to Iceland Greenland & Canada and we still rate this as our best ever cruise. The food, service and entertainment were all superb so we were very much ... Read More
This was our 9th Cruise and our second with CMV, the first being on the Marco Polo to Iceland Greenland & Canada and we still rate this as our best ever cruise. The food, service and entertainment were all superb so we were very much looking foward to 46 nights on CMV's new flagship. Regretably, apart from the itinerary this was almost certainly our least enjoyable cruise. The food was poor, there were issues withe service in the MDR and the entertaiment overall was not good. Lot's of passengers complained to the head chef regarding food which no some nights was almost inedible and he blamed it on a restricted budget which did not allow him to purchase the best ingredients. I had read reviews rearding issues with service and assumed that by November these would have been resolved but sadly this was not the case. We often had the feeling that our waiters just wanted us in and out asap. Plates were cleared before everyone had finished, cutlery for one course was put out while the previous course was still being eaten and on one night an attempt was made to serve coffee immediatly after our main course despite the fact we had ordered a sweet and cheese course.Generally there was also something of language issue with some staff from the Indian Subcontinent. The entertainment was also an issue. Overall it was not bad with a very hardworking showteam putting on lot's of shows, but there was a distinct lack of guest entertainers- just two in all for a 46 night cruise and when i challenged the Cruise Director regarding this he confirmed what the chef had said, i.e. that was all his budget would allow him to do, and the two we did have, one was second rate and the other appaling Having had a major re-fit there were some areas which appeared to have been forgotten. The showtheatre in paricular where some of the seating was very shabby and worst of all there were rows of bench seats which are lower that the chairs in front so anyone sitting in these had a very restricted view. I could go on particularly regarding the way in which dining during some very rough weather was handled a bemusing layout in the plantation buffet, what appeared to have been recycled carpet outside "the dome". I was always taught that when launching a new product it is essential to get it right first time as you may not get a second chance and CMV will have to work very hard to persuade me to book another cruise. Read Less
2 Helpful Votes
Sail Date: November 2015
Ship is lovely, but no laundry,cinema or tea/coffee facility in cabins - essential on long cruises, but not according to CMV. Staff are generally lacking in enthusiasm and all crew struggle with English. Restaurant staff and cabin ... Read More
Ship is lovely, but no laundry,cinema or tea/coffee facility in cabins - essential on long cruises, but not according to CMV. Staff are generally lacking in enthusiasm and all crew struggle with English. Restaurant staff and cabin staff are very good. Food is very average - poor quality ingredients and meat was always overcooked, but well presented. Drinks are expensive - beware mixed drinks, ie vodka and tonic, using cheap and nasty spirits. A bottle of house red at dinner will set you back £15 for a wine that could probably be picked up in a supermarket for a fiver. Daytime activities are woeful and evening entertainment poor. Internet is expensive (£35 for 10 hours) and connection was very difficult, if not impossible. Gratuities are, in reality, a service charge and automatically debited to passengers' accounts. Many crew do not benefit from this system, despite what CMV claim. Good points? - Gym, steam and sauna suite ( without drinking water) and the young people that clean and disinfect the staircase handrails - always working, always cheerful and always polite. Will we cruise with CMV again? No. Read Less

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