14 Liverpool Cruise & Maritime Voyages Magellan Cruise Reviews

We chose this cruise as it was from Liverpool, which is much nearer for us than Southampton and much easier than flying. The ship itself, Magellan was old, we knew that before we booked and that as far as we were concerned was fine. We ... Read More
We chose this cruise as it was from Liverpool, which is much nearer for us than Southampton and much easier than flying. The ship itself, Magellan was old, we knew that before we booked and that as far as we were concerned was fine. We also understood the general age of other holiday makers would be 50+, that also was ok by, we are 50 & 54. Our main problem was that eating on board was aimed at a certain group of people be this older than us or not it was very regimented. We never used the main dining rooms as we just wanted to relax and be informal also being honest we aren't the type of people who want to sit with other people every night for our meals and there where no tables for 2 offered. The food on the buffet always seemed to us to be very similar, 2 choices of meat, 1 of fish and then pasta, boiled rice and frozen vegetables to go with it, all very edible but very predictable. Quite often we just had buns and cheese, deserts were also very much the same every day. Bread and butter pudding, made from the left over bread rolls from the day before and then some separate little glass dishes with mouse type cakes. Like we said edible but quite predicable after a day or two. Our main problem was that if you ate at 5ish and fancied a snack or even a biscuit before bedtime there was nothing. All food finished at 8.30pm unless you were eating second sitting in the main dining room, which of course some people were happy with but on holiday we like the freedom to relax and not clock watch. By day 2 we learned that people took biscuits or scones up from the afternoon tea which was served between 3.30 and 4.30 in Raffles buffet and wrapped them in serviettes and put them in their cabins for supper. We have always experienced 24 hour dining on other cruise lines and like the relaxed atmosphere you get with that choice. I should mention there was a supper trolley at around 11pm but we only saw it once what we saw was 2 waiters with trays going round the bars and lounges(the ones that weren't shut for private parts, which a lot were) We visited Rouen, Hornfleur and Dublin, Dublin being the only port that wheelchair users of anyone using wheeled assisted frames could get off the ship. CMV announced this was down to the ports which was probably the case but we really felt this was wrong. Having said all this, we thought the staff on board were lovely, helpful and kind as were all the other passengers were spoke to. Our cabin and all the public areas were immaculately clean and well kept.Shuttle buses were provided free of charge from the port to the center and frequent enough not to cause too much trouble. Would we use CMV again, yes probably if the price was right and we could visit ports we wanted to see. Read Less
Sail Date October 2019
Scenic River Seine Sail plus French stop offs and Dublin on the way back. Unfortunately this did not work out as planned this cruise line need to change their winter timetable to ensure you are arriving at places no later than midday. ... Read More
Scenic River Seine Sail plus French stop offs and Dublin on the way back. Unfortunately this did not work out as planned this cruise line need to change their winter timetable to ensure you are arriving at places no later than midday. Rouen was 3pm far too late, too cold, too dark and shops closing, the queue for shuttle bus numbers was non stop and they were still calling them off at 5.30pm when most people then decided to remain on the bus and come straight back as the journey was taking around an hour. We decided not to bother getting off at all.Honfleur the next stop was much better and as the shuttle into the town was only ten mins rather than longer plenty of opportunity to get there and back okay. Dublin our last stop was again quite a lengthy transfer into town ours took an hour due to traffic but only to an area where the terminus hop on and hop off buses were rather than central so unless you liked walking you were obliged to use those which a lot of people didn't want to do so again when this was realised stayed on the shuttle bus and came straight back to the ship so we felt there had been insufficient information about these ports of call for people who were not paying for the organised ones from the ship. This ship let down the disabled people very badly, when awaiting disembarkation at both Rouen and Honfleur days annouchments were made that the gangway could not accomodate wheelchairs so they could not get off. They were saying this was down to the french port authorities I would say they should have known this as people were trapped on board. I personally saw one man shuffling down the gangway on his bottom with his chair at the bottom to be able to get off a sight I would not wish to see again in this day and age and totally blame the ship for taking these peoples bookings under false pretenses.The dining and food quality on board was excellent and that gets full marks, sadly however no dedicated daily afternoon tea only twice over the week and no late supper just a few nibbles on a tray a steward wandered about with around 10pm.We saved buns from breakfast and fruit to have in our cabin as there was tea making facilities in there.The overall bar and entertainment experience was good but the theatre was dreadful for viewing no matter where you tried to sit it was either eye level glass panels or large posts in your way so a thumbs down for that! also the ship was far too cold everywhere with the aircon on high not necessary in the winter! We managed to turn ours down and off intermittently in the cabin, but I still got a stiff neck to come home with! There were a large number of private groups on board who kept blocking off the public bar areas both in the day and early evening which we found totally unacceptable on such a short cruise that we were not allowed to go where we pleased, when we paid the same as they had. One night in the bar near the restaurant where you went for pre-dinner drinks at 5.30 they were still in there from the afternoon standing up giving speeches so you didn't feel you could intrude this we found along with many other people to be totally unacceptable, on a ship this size they should have been given a private area not the public bars.The crew and staff were very obliging nothing was too much trouble but as this ship sails from Liverpool therefore mostly an english contingency using it we feel they let themselves down on customer service.I will end by saying that although we wont use them again others probably think this is the cruise market and was okay but there are better ships out there.Another note of caution if you are thinking of paying for port parking at Liverpool DONT there is none our pack contain instructions and a parking permit for a car park burnt down over 12 months ago and they had never changed their website! we ended up being put into a fenced gravel compound for the week not the undercover 24hr security we were expecting! So board the Magellan at your peril and definately check out docking times and distance to places from the ship. Read Less
Sail Date October 2019
We had never sailed CMV before but was seduced by the price, not having to go to Southampton and the option of the Sicily Isles, something on my 80yr old mother’s bucket list. However, the first announcement on board was the cancellation ... Read More
We had never sailed CMV before but was seduced by the price, not having to go to Southampton and the option of the Sicily Isles, something on my 80yr old mother’s bucket list. However, the first announcement on board was the cancellation of the Sicily Isles due to predicted bad weather, a frequent occurrence we were later told. The pre-cruise info was fine except when I tried to book port parking too close to departure I was told it’s too late and no we can’t suggest an alternative! Embarkation was fine. Even though I had ticked the box to say we were bringing a wheelchair, apparently you need a wheelchair users cabin which is different to a disabled cabin. So we had to pay to upgrade, luckily there was one or I was told to cancel our cruise! The cabin was a good size for 3 however I don’t know if it was any bigger than a standard outside, for the extra £80.00. The ship is 34 yrs old and on it’s 3rd life but the decor is fine, it’s not like a super new boat but perfectly acceptable except the cabin window which was very worn and you couldn't see that much out of it. Being older I’m not sure if the ship has stabilisers but you could certainly feel her roll about, only in moderate seas. The food was fine, a little limited in Raffles and the lack of tables there was woeful. The shows were fine, they pale if you have seen them on Cunard for example, but perfectly acceptable for a short cruise. The staff helpfulness and friendliness was mixed about 50:50 I would say. HOWEVER, my biggest grumble and the one which spoilt the cruise for us was the almost total lack of disability awareness. No preplanning for wheelchair users, no help with tables in buffet, none reserved for wheelchairs, terrible gang planks- seriously frightened my mother, poor lifeboat drill with no clue what to do with wheelchair in the event of a problem. Terrible trenches at doorways, causing wheelchair to repeatedly get stuck, crew no apparent training on disability issues. I suggest CMV get disability awareness training ASAP. Would I sail Magellan again - no, would I cruise CMV again - very unlikely, would I recommend CMV to friends- would let them make up their mind based on my thoughts. Read Less
Sail Date August 2019
The ship was spotless, and furnishings. Please with the size of our inside cabin, sufficient storage space. Having done a lot of cruises with different cruise lines we found the staff on this ship very abrupt, up to the point of being ... Read More
The ship was spotless, and furnishings. Please with the size of our inside cabin, sufficient storage space. Having done a lot of cruises with different cruise lines we found the staff on this ship very abrupt, up to the point of being rude, we had table 40 in Kensington restaurant our waiter had a dont care attitude. The food could of been a lot better you didn’t seem to have a lot of choice.you had to wait a long time for your meals but that’s not unusual. We did the steak speciality meal ( don’t waste your money) it was awfull, they had people walking through with swimwear on not being stopped whilst you were having your meal. Security should of been a lot better we came back on ship once and was not searched. You had to wait a very long time to get a drink in the bars sometimes up to 30mins I think three was a shortage of staff. Read Less
Sail Date August 2019
We had a good overall experience on our “Grand Fjordland Splendour” cruise on the Magellan. Overall, we believe that the cruise provided good value for money. Nevertheless, some upsetting incidents arose that could have been avoided, ... Read More
We had a good overall experience on our “Grand Fjordland Splendour” cruise on the Magellan. Overall, we believe that the cruise provided good value for money. Nevertheless, some upsetting incidents arose that could have been avoided, or much better handled, if managers had taken more care of their customers. The ports of call were good, and the excursions, though expensive, were worthwhile. We found the food and cabins perfectly adequate. The gym is good, but the library and the areas for quiet discussion and games are small. Much of the inside space is taken up by the casino, beauty salon, photograph shop and gift shop, which seem designed to make profit for the company, rather than to add much to customers’ pleasure. The singing and dancing shows in the theatre are spirited and appealing, but some singers in the bar areas are over-amplified. Cabin, restaurant and bar staff were unfailingly helpful and pleasant. By contrast, the staff on Reception can be off hand. One we encountered was actively rude. These staff need to be better managed. We had a few occasions in which we needed to speak to the Reception staff. Once we asked for a town map for a port we intended to explore on our own. There were two ladies at the desk. The unhelpful lady did not bother to look, and said that they didn’t have any. The helpful lady said, ‘I think we might have some.’ She got up, looked in a cupboard, and found a pile of town maps. Another unhelpful lady brushed aside a query about changing our dinner sitting. We asked to speak to the restaurant manger. The reception lady replied in an uninterested voice that we had to sort this out ourselves. One night the toilet flush didn’t work. Someone had pushed something down the pan and blocked the loo for several cabins. I called Reception. The lady was uninterested and said that it would be fixed in the morning. In the morning, it hadn’t been fixed. When we went to Reception to find out what had happened, one member of staff was particularly unpleasant. For example, when I asked why we hadn’t been moved to a different cabine as soon as I reported the problem, he said, ‘We have emergency cabins, but you didn’t ask for one.’ There’s a reason for that. I didn’t know they existed, and Reception didn’t tell me. After much persistence, we were allowed to speak to the customer services manager. He recognised that our enjoyment of our holiday had been reduced, and that we deserved compensation that he could not authorise himself. He undertook to write to CMV company management to set out our case, and assured us that CMV would wrtie to us after our return home. We have had no communication from CMV. Management can be slow to respond to situations that arise. Once, we returned from an excursion to find that the tide was low, and that the gangway resembled a limbo dancing pole. You couldn’t enter the ship, even by bending low. Passengers, many of whom had mobility difficulties, were having to sit on the gangway and slide down on their bottoms. Some complained that they had been injured by this. In my case, the only damage done was to my dignity. However, it was not pleasant to hear that a lady had been asked to leave her wheelchair to slide down the gangway. Only after angry passengers had voiced their complaints did management belatedly make tender boats available. This need should have been attemded to hours earlier. CMV needs to ensure that managers and staff responsibie for customer welfare treat passengers like valued guests, rather than like a bunch of nuisances. Read Less
Sail Date July 2019
We chose this because of the price and because of the itinerary. Not only did the cruise cover the fjords but there were stops in Dublin, Lerwick and Kirkwall. My partner had never visited Dublin and the stop in Kirkwall offered a chance ... Read More
We chose this because of the price and because of the itinerary. Not only did the cruise cover the fjords but there were stops in Dublin, Lerwick and Kirkwall. My partner had never visited Dublin and the stop in Kirkwall offered a chance to visit the Stone Age village of Skara Brae. It was unlikely that we would ever be in the vicinity again so the opportunity was one worth taking. We were conscious of the fact that CMV was at the cheap end of the market but first impressions were good. Check in at Liverpool was smooth and we found the cabin to be clean and spacious. For the first time we had fixed dining. We were wary of being 'stuck' with the same people for eleven days so requested a table of eight. Our fears were ungrounded. We all gelled well and conversation was easy throughout. The food and service in the restaurant was uniformly good. Breakfast in the buffet, although on sea days, a scramble was fine. On the one day that we were forced to have our evening meal in the buffet it was poor - my Lamb Madras was merely stewed lamb with potatoes plus a pinch of mild curry powder which was bland and tasteless. We did not explore the other eating options. Service in the bars was good. If only I could say the same for the entertainment.. Each of the three main bars had its resident act and these acts were on every night. One was a piano bar, another featured a duo singing bland versions of pop hits through the ages, whilst the third had an Irish singer who veered between Irish crowd pleasers and country classics. If this has made him sound like a pub singer then this is essentially all he was. We did attend some of the shows. The Magellan team were truly awful. The dancers were not in sync and the main female singer compensated for her inability to reach even base camp when attempting the high notes by shouting the lyrics. We made the mistake of sitting near the front for one performance and her attempts to ascend the scale actually hurt our ears! Two guest performers were booked - a very average singer and a comedian. Although his jokes, like the man himself were not in the first flush of youth he was far from the worst we've heard. One final observation on the entertainment: the rock 'n' roll tribute featured the much older cruise director serenading the young female singer with Neil Sedaka's Happy Birthday Sweet Sixteen. Several passengers found this idea of the older one celebrating the girl's transition to womanhood more than a little creepy. The overall onboard experience was fine. The sea days saw sunny weather so that masked the lack of activities. We have cruised with other lines and the lack of options to fill the days seems to be an issue with all ships. We took only one organised excursion - the Flam railway. Unfortunately the train broke down so we were unable to complete the trip. We had a convoluted journey back to the boat hence our buffet meal (see above). Whilst it was accepted that CMV could not be blamed for the breakdown, we were disappointed that two days later we had heard nothing by way of an apology or refund just a reminder that the full fare would be added to our bill. When we queried this those on the excursion desk felt they had done nothing wrong and that they were 'looking into the matter'. We did eventually receive a 50% refund but customer care was sadly lacking. Several ports required tenders. The tendering was not handled well. CMV operated a scheme whereby no guests could leave the boat until all of the excursion groups had disembarked. When one of the tenders was out of action this led to long waits to leave the ship. A local boat was hired but those on excursions told of their boats being only partially full. When our ticket was called after an hour's wait the boat left with space for many more. One couple we spoke to waited for two and a half hours after collecting their ticket before they could disembark. Another passenger, who travelled frequently with CMV stated that he resented being treated like a second class citizen because he had not bought an excursion. I would cruise with CMV again. The service was fine, the itinerary well thought out, and overall it was very good value. Read Less
Sail Date July 2019
Embarkation Firstly if we ever take a cruise from Liverpool when we live near Portsmouth departing at start of school holidays, shoot us! The car drop off was easy, but we were early and it was going to get much busier, without a lot ... Read More
Embarkation Firstly if we ever take a cruise from Liverpool when we live near Portsmouth departing at start of school holidays, shoot us! The car drop off was easy, but we were early and it was going to get much busier, without a lot of space to operate in. Parking the car meant following a black minibus for about 1 mile along the main dock road, with lots of traffic lights. This was asking for trouble and sure enough being third in line, at the back meant I had to stop at lights when the others had made it through. Fortunately the driver was very observant and kind, so found somewhere to stop and wait. The trip back was uneventful and the service was excellent. My wife had waited for me in the large seating area (tent) and we had to wait to get on board until our luggage label was called (Red). As we were early, we had quite a wait, which was OK but a number of other passengers with Red labels, just walked into the queue for boarding and got away with it. We were told when we asked that we couldn't get on any earlier. We were in the tent waiting at 13:15. Red was called at 14:00. So for 45 minutes we watched the boarding procedure. Below are our observations: 1. Due to the boarding system, the room cards were handed out at a separate table. Which had up to 3 people searching through stacks of cards alphabetically as in all "M's" were in one stack but not in alphabetical order from then on as "Ma" should have been near the top but was half way down and missed first time through the stack. This was a slow process and meant the 10 people with paddles designed for linking credit cards and checking passports were constantly waiting for people. 2. Most other cruise lines integrate the card/passport checking with giving cabin cards. 3. After 15 minutes someone decided to move the table for handing out cards away from the health form table, which made absolutely no difference as they were still the bottleneck! Due to the very steep slope (and wet) leading down to the pontoon, where the ship was berthed, provision of a bus for people with walking difficulties was a great idea. Thank you. As there were 1,000 people maximum getting on board, it should have been a straightforward process. If they had to cope with 3,000 plus it would have been chaos. Clearly this was not a full time operation. Our hand luggage was not scanned when getting on the ship. We walked on with a full small suitcase and back pack. The luggage reached the cabin before we did, which was great. Maybe due to us arriving early, but that part of the process is definitely efficient. Dining The bistro for lunch has a reasonable selection, though the sugar free lemon mouse had absolutely no taste of lemon whatsoever. The layout is pretty good with space between tables. The pizzas lack a tomato base and have been there for ages. The Waldorf restaurant for dinner is very good and though the portions aren't large the food is served very quickly, the waiting staff are excellent and really work hard looking after the guests. Vegetarians get two choices for main meal which is good. Breakfast in the Waldorf is buffet and the food is alright, The orange juice is squash and it is a bit of a scrum at times. The food is what you'd expect from a buffet. If you want sit down go to the Kensington where it is better and more relaxed. The choice is excellent. Scrambled egg on toast was nice and freshly made but a tiny portion. They even do crispy bacon. Most of our breakfasts were taken here. We met the head of restaurant and chef with other guests with special dietary needs who explained they can deal with most requests, if they knew about them. The guests could get a menu for the next night and write what they wanted or changes and they would make them. They would even cook you something different if there was nothing you liked and the selection of gluten, lactose and not free products were excellent. Shows The shows are of reasonable standard, though not outstanding and the singers/dancers are OK. They do struggle with some songs and the dancers "whoop" at the end of songs which is disconcerting. The cruise director has the best singing voice and also knows how to get out a song, one of the younger singers is also good. The dancers are certainly energetic and put a lot of effort into it. If you sit upstairs down the sides of their show lounge, don't expect to be served a drink at all quickly, whereas downstairs multiple waiters are ready to serve you. On one occasion we waited 20 minutes trying to get attention from upstairs and ended up going to see one of the crew just to get a waiter to come and take my order. Then the drinks took a further 15 minutes to arrive and the show had started, so 35 minutes to get two simple drinks! An earlier attempt only took 10 minutes less! General Ship The ship is compact and bijou. Everything seems smaller and the ship itself is definitely narrower and has corridors down one side of public areas to make larger (e.g. Pub and Sinatras bar). There is no promenade, though you can get completely around the ship on deck 10 via a few doors and steps at the bow. There is also no running track, though the gym does look to be pretty good. The ship seems to roll in the slightest of swells, The North sea was about as flat as it could be 3 foot waves max) yet Magellan rolled on occasions. We've been on much larger ships in over twice the swell and had less movement, maybe it is because it is an older ship? The corridors in the cabin areas is nice and wide, enabling two sets of people to pass easily. The staff are very polite and say good morning... when they see you. Even the receptionist we dealt with over the room was always friendly and polite. The waiters are very efficient and fast with service and always very polite. We were issued with bars of soap for the cabins, but on day 10, why? Ports & Excursions The excursions are good though getting on and off the ship can be fun. The gangway height can be very low and once due to the tide it was too low and they had to resort to tenders, which seemed to cause a stir. They should have known the tide levels. Another occasion, our first tender port, one of the boats had a problem which caused significant delays, why couldn't they just get another boat ready? The excursion deck has really unhelpful opening hours, half an hour in the morning (07:30 - 08:00 - when you are having breakfast & 18:00 - 20:00 when it is first sitting for dinner!). Reception can't help. I understand it is a small ship and crew and they have multiple jobs/roles, but on all other lines we've been on the opening times are much longer. Shetland is a wonderful island group, with plenty to see and do on the main island. Strongly recommend a local guide. Ours was brilliant (Grant). We didn't realise how big the islands were. Puffins and seals were amazing to see, St Ninians beach is our idea of heaven and we'll be back. Olden was great going to the Birksdal glacier, with the ride most of the way up (Troll car). The last bit we had to walk was hard, but we'll worth it. Geiranger going to Mount Dalsniba was brilliant and the views were breath-taking, we were lucky enough to have a clear day. Our guide was excellent too. Eagles road also provided an excellent viewpoint. The Flam railway was the tour we looked forward to most, but it was badly run, just a train (the scenery was good) and a stop for mediocre waffles, jam and cream. The disembarkation from the ship took absolutely ages (over an hour). It was not organised well at all, one boat needed servicing which didn't help. The train was late both ways, and there was very little to do at Vatnahalsen after eating waffles to take up the hour and twenty minutes we had at the top. Please do not expect too much from this tour. Eidfjord is pretty but unless on an excursion very little to do (our excursion was cancelled). We went on the road train which took up an hour, from then on there is little else. Stavanger has quite a few attractions, get in early as with 3 cruise ships in it was definitely busy. Been told the oil museum is interesting. Orkney is much more commercialised than Shetland, and though there are some excellent sites, there are some that are expensive (Scara Brae). It is a lovely place and the views would have been good without the most and rain. Following on from the tender debacles, I have a question for CMV: If you have 1,200 people wanting to get off a ship and the journey, from ship to shore and back takes 30 minutes (I timed it, 10 mins each way and 5 mins for on/off the boat). How long does it take with only 3 Tenders? Assuming 60 people per boat, that is 20 boats worth and 20 boats at 30 minutes each therefore 10 hours! Fortunately not all wanted to get off, but enough did so that as the boats started at 08:15 The people with ticket B (so second non excursion group), were on a boat leaving the ship at 09:20. That is ridiculous! The actual question is, assuming you arrive at the port to go back to the boat at 14:30, there is a long queue and you get on the fifth boat out. As it was raining, how wet are you when you finally get on a tender? Answer: VERY! Therefore, how happy are you with CMV that they only put 3 tender boats on? Answer: FURIOUS! Even MSC tendering in Santorini, from a similar distance out had at least 10 tenders in the water and though they had more people to get back, it only took 5 minutes to get on a boat. To say the whole tendering scenario on Magellan is a farce is an understatement. Apparently we were told they tender boats were restricted due to the pollution they spewed out (which was large amounts and very smelly diesel). Answer get better tender boats. Disembarkation As we are travelling from Liverpool to Portsmouth we want to get an early start back. The problem is that with both of us requiring a stick, with 2 large cases a small one and a ruck sack, there is no way we can use the express service. I.e. Get yourself off the boat. We also have to recover our car from parking about a mile and a half away. We went down to excursions, who have given us black luggage labels so we can get off at 09:10 and not 10:00, which is good. The actual disembarkation process was excellent and very quick. We were called at 08:50 20 mins early, we were met by a fan to take us up to the luggage area, because of having sticks and a steep ramp. Our luggage was easily identifiable and both pieces next to each other (which is a first). The transport to where the car was parked was quick and efficient so we were off home before 09:25. Conclusions There are a number of pros and cons with Cruise and Maritime, or this cruise on Magellan in particular: PROS • Food • Service • Embarkation and disembarkation (cases there each time) • Customer Services getting on and off ship • Destinations CONS • Cabins can be noisy • Cabins have thin walls • Tendering service Read Less
Sail Date July 2019
Chose this because of the attractive itinerary, plus the convenience of sailing from UK port with no flights involved. As seasoned cruisers for many years ( principally with Thomson / Marella and NCL) we tried CMV for the first time ... Read More
Chose this because of the attractive itinerary, plus the convenience of sailing from UK port with no flights involved. As seasoned cruisers for many years ( principally with Thomson / Marella and NCL) we tried CMV for the first time this year. I will start with the positives:- There is a good staff to passenger ratio, and we found the service was good across all departments. The cabin (6131) was spacious and clean, and well serviced by our cabin steward on a daily basis. The food was of an acceptable quality, and well presented, and served hot. The itinerary was good, with adequate time ashore in each venue. The DISembarcation at Liverpool was very speedy, and we were on the train home in little more than an hour after disembarcation commenced. Now for the negative points. We attended the cruise terminal at Exactly the time given by CMV, Only to find that RED label had already been boarded 1/2 hour earlier, which resulted in some delay to us boarding. The boarding process struck us as being very poorly organised. The dining allocation in the Kensington restaurant, (we opted for the smaller table) was bench seats either side of the table ( 3 people each side) which was very cramped and uncomfortable. We both made the observation that this seating would be more appropriate in a Wetherspoons Pub! On the 2 venues that required tender service the wait was unacceptably long ( 3hrs. in the Scilly Isles, and one and a 1/2 hrs at Guernsey ) This obviously had a detrimental effect on our time ashore. There is considerable room for improvement here. The evening entertainment in the main show lounge was very poor by cruise ship standards. The last evening on board was a "formal" night where passengers dressed for the occasion for the advertised "Gala Dinner" This was quite a damp squib---- The only thing "Gala" about it was the baked alaska dessert. This is not what we are used to on other cruise lines in the same price bracket. To sum up, if you are looking for a no frills cruise from a uk port with no flying involved, then go for it, but there are better deals out there with other companies. Read Less
Sail Date July 2019
We chose this short, 2 day trip to try out another ship, having had several cruises on the Marco Polo. We were lucky enough to get an upgrade to a suite which was amazing- you could have held a party in there! Only downside was the open ... Read More
We chose this short, 2 day trip to try out another ship, having had several cruises on the Marco Polo. We were lucky enough to get an upgrade to a suite which was amazing- you could have held a party in there! Only downside was the open balcony which although a super facility was spoiled by neighbouring smokers. I guess you can ban it around the ship but not on the individual balconies. Pre trip paperwork was a bit chaotic as one said departing Avonmouth and the later one Portbury; we thought Portbury more likely (having only realised the night before too late to ring the office). Arrived early as we left longer than we needed becasue of potential Bank Holiday traffic. No directions on the dock (they were put up later). A very helpful PBA staff member directed us but then the designated parking was blocked so he had to get someone to move a forklift. He then had to sweep the area clear of rubbish. Eventually we boarded our coach to Liverpool and waited over 30 minutes after it was full due to the CMV rep. not arriving until it was almost departure time. Leaving at 10.45 the coach driver gave us no indication of where he would stop and eventually pulled in at Cannock Services at 1pm, telling us to be back in 30minutes. We were, but he stood outside for a further 15 minutes smoking! Traffic was dreadful and we got to Liverpool at 4.40, instead of 2.30. We loved the space on the ship, plenty of public areas and a good choice of bars etc. The theatre was much more comfortable than the one on Marco Polo and the whole ship much more modern and less 'tired'. So why do we still prefer the MP? The staff!! With the exception of our cabin steward we found most of the staff surly, uncommunicative and frequently talking in front of the passengers in their own language - which we were told on the MP was not permitted. When I asked for a glass of dry white wine in the Bistro I was told - 'we have wine-not dry'. The friendliest staff were the ones we knew from the MP. I suggest the Hotel Manager on Magellan takes some lessons from the MP. This was a very short trip and we wouldn't necessarily decide never to use Magellan but on the basis of this trip it's back to the MP for next time! Read Less
Sail Date August 2018
Cruised before with CMV and enjoyed and sailed on Magellan before its refit.The ship is much improved with nice lounge areas and cabins.It is however showing its age with constant maintenance taking place on the decks, a lifeboat broke ... Read More
Cruised before with CMV and enjoyed and sailed on Magellan before its refit.The ship is much improved with nice lounge areas and cabins.It is however showing its age with constant maintenance taking place on the decks, a lifeboat broke from its moorings and a handrail fell on to two passengers on deck 9. Had a Superior outside twin on deck 6 aft, the cabin was quite spacious with plenty of wardrobe space,TV safe and tea and coffee provided, bottled water was £2:80. The beds were very comfortable and the bedding was changed regularly and the cabin steward was very helpful.The bathroom was quite small but was adequate and had a powerfull shower. Dined in the Waldorf restaurant and have to say the food and service was very good, not so in some of the bars though some staff had an attitude problem. Tended to use the Waldorf for most meals as the self service restuarant gets very busy and difficult to find a table at times with selffish people hogging the window seats even though they had finished their meal. Tea and coffee is available 24hrs from the machines. Lots of activities for those interested and the nightly shows were generally quite good with guest entertainers on several nights. Service was varied most staff did their best but appeared under pressure at times particularly the bar on deck 9 This is the first cruise with CMV with children allowed and it will be our last, the ship is not really equiped for children and whilst the staff did there best most parents let their children run wild they took over all three jackuzi's and the swimming pool, riding up and down in the lifts and running around unattened. There were far two many infirm passengers with walking aids and electric wheelchairs at a number of ports ambulances were seen waiting for the ship to dock and a female passenger was taken off by helicopter. Read Less
Sail Date August 2018
We chose this cruise because of the Itinerary. We were a little hesitant because of some bad reviews. We found it value for money for what we paid. It is a 3 star cruise line. What we liked: The food was absolutely lovely ... Read More
We chose this cruise because of the Itinerary. We were a little hesitant because of some bad reviews. We found it value for money for what we paid. It is a 3 star cruise line. What we liked: The food was absolutely lovely Ocean view cabin spacious, clean and well maintained Staff were very friendly Very interesting guest lecturers. What we did not like so much: The disembarkation was a total joke. We opted for express check out only to wait for hours near Deck 4 and then when finally allowed off, were then told to go up to deck 8 for immigration processing. Lack of communication, staff not fully trained and able to answer some simple questions. Guest act of a comedian (Jimmy Carlo) total rubbish and should be ashamed to be called an entertainer. Entertainment was a hit and miss, the resident performers do really try, we also saw them performing other duties during the cruise as in tours, reception, activities etc. So they really are all rounders. We thought that they were understaffed especially in the dining room. Yes it is an older ship. Overall I would recommend in particular if it was an interesting itinerary. Read Less
Sail Date July 2018
We booked this 6 months before departure so paid c. £3500 for 4 of us. Last minute passengers can pay much less (£500-600 each) and I imagine CMV struggle to break even. I had no problem with the price. Embarkation at Liverpool was ... Read More
We booked this 6 months before departure so paid c. £3500 for 4 of us. Last minute passengers can pay much less (£500-600 each) and I imagine CMV struggle to break even. I had no problem with the price. Embarkation at Liverpool was extremely efficient. Greenock and Lerwick were dreary places so you will need to arrange excursions. I would do this in advance or you may have to use CMV tours at a price. These small places are not equipped to cater for independent tours especially if another cruise ship arrives at the same time. We enjoyed the Faroe Islands, Kirkwall and Tobermoray was pretty but simply a small harbour. The evening meals on the ship were very good - lots of choice for everyone. Breakfasts less acceptable and a bit of a scrum. There is an a la carte option at breakfast which is less choice but more peaceful. We usually had lunch at our port destination but there was a buffet on board, pizza and a burger bar. There are hundreds of staff on board from around the world and they were all exceptionally helpful and it seemed a happy ship on the face of it. They are obviously very reliant on tips so worth remembering that. The evening entertainment was enthusiastic and had its moments - some good and also excruciating. Didn't expect too much! It was mainly fun. Contrary to popular belief cruises are not really suitable for the very elderly/ infirm unless they remain on board all day! Even then disembarking is stressful as is the emergency drill (lifts out of action both times and many stairs to climb). Also bear in mind that the boats may drop anchor outside small ports and it is then necessary to reach shore on small tender boats - very difficult for the elderly. Finally do think about disembarkation and onward travel. The final port may be miles from the rail station (eg Newcastle) and taxis can be limited Read Less
Sail Date July 2017
My husband and I chose this cruise not just for its itinerary and reasonable cost but for the convenience of the return trip from Liverpool; disembarkation went smoothly but we were surprised our hand luggage was not scanned or inspected ... Read More
My husband and I chose this cruise not just for its itinerary and reasonable cost but for the convenience of the return trip from Liverpool; disembarkation went smoothly but we were surprised our hand luggage was not scanned or inspected in any way, we could have been carrying anything - very disturbing given the times we live in. The Magellan is very dated, desperately in need of a refit. Public areas are drab and uninteresting but there are plenty of places to sit. We had an outside cabin which again was set in a time warp but it was quite spacious, ample storage and the bathroom quite roomy. There didn't have to be much of a swell for it to creak and groan which sometimes kept us awake. The walls seemed to be very thin as we often heard nextdoor's TV and the toilet flushing, also it got very hot and stuffy due to the air conditioning knob not being adjustable. Dining had its ups and downs - mostly downs. Raffles Bistro is the self service option which was a nightmare at breakfast, obviously not big enough with insufficient seating, most mornings we were forced to sit outside which was quite chilly and uncomfortable. We did try the other two restaurants for breakfast and lunch but the Bistro had more choice, better fare and we didn't have to put up with some of the ill disciplined waiting staff's shoddy service and lack of decorum. There was far too much fooling around, loud chatter, singing and banging of crockery. From behind the waiters' stations we heard one say to his colleague 'move your ass' when he came in with a tray of meals and on another occasion a waiter mimmicked a northern English accent. Our designated restaurant for the evening was the Waldorf, I might add that our two waiters were very pleasant and attentive, one of whom even gave us a napkin folding after our meal. But mostly we ate in the Bistro as there weren't many people - guaranteed table for two, it had a cloth on it and we had a view - happy days! In and around the bars a few of the barmen and male waiting staff had the same clowning around attitude but most were very professional and good at their job. We found all the female waiting staff extremely efficient, attentive and you certainly didn't have to wait long to be served. The entertainment was dire, especially the singing which was amateurish, out of tune and performed with fake American accents. Far better was heard from passengers on the karoke night, one girl sang 'Fields of Gold' - she was superb; knocked spots off the so called professionals. As for the comedian, well, he was an embarrassment and totally inappropriate, not only were his 'jokes' lame and inane but he sang some ditties ridiculing world leaders, one targeting Mugabe, the lyrics of Old MacDonald changed to that he no longer had a farm - this odious creep thought that it was funny that people had lost their way of life and their livestock in such horrible cruel acts of violence. I can't comment on the shore excursions as we made our own way around. Activities such as paper plane folding and creating flowers from crepe paper and plastic bottles didn't exactly appeal so just as well we took the £17 p/p p/d drinks package which was very good value and worth doing, so no complaints there. Overall, even though we had our gripes, we saw the places we set out to, seeing beautiful scenery. I know it's a cliche saying 'you get what you pay for' but this cruise surely endorsed that. 9 nights was enough. And no, I wouldn't go with CMV again. Read Less
Sail Date June 2017
Magellan is probably OK for a good weather cruise, but there is insufficient seating and, in this case, poor quality guest lecturers and other indoor entertainment for a wet or windy weather cruise. Enjoyment of the evening shows is ... Read More
Magellan is probably OK for a good weather cruise, but there is insufficient seating and, in this case, poor quality guest lecturers and other indoor entertainment for a wet or windy weather cruise. Enjoyment of the evening shows is limited by poor visibility (due to lots of pillars and non-tiered seating) and the fact that each show only last for 45 minutes (so that they can be repeated for two dinner sittings). The quality of the shows is comparable with a UK holiday camp. Most of the travel in the fjords was at night. This could be to maximise the shore time for the sale of overpriced excursions. To view properly enjoy the scenery, it would probably be better to stay in hotels at a different locations and use smaller local boats to explore the fjords. The value of the excursions is very dependant on the quality of the guide. We had one good one (a Swede in the Orkneys!) and one poor (a Norwegian in Norway whose English was very limited - although the CMV excursion team stated that it is better to book excursions with them as the guides' commentary is in English!). Junior "hotel" staff are good, very helpful and much more guest-friendly than the perception given by the company as a whole. The car park staff are also very friendly and helpful. Bar service could have been better. On the whole the food was of good quality and the service in the restaurants excellent, although the bacon at breakfast could have been better. Although embarkation from Liverpool was straightforward, the CMV directions were poor due to several instances of roadworks. Disembarkation was very straightforward. Read Less
Sail Date June 2017
Magellan Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 4.0 3.6
Entertainment 3.0 3.2
Public Rooms 4.0 3.6
Fitness Recreation 4.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.5
Enrichment 3.0 2.9
Service 4.0 3.9
Value For Money 5.0 3.6

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