1 Fred. Olsen Black Watch Cruise Reviews for First-Time Cruisers Cruises to Europe - All from Liverpool

We travelled from Liverpool to Ireland on Friday 8th May 2015 and had cabin number 9912. The room was very clean and everything that had been promised in the brochure, but the quality of the mattress and the pillows was very poor, both ... Read More
We travelled from Liverpool to Ireland on Friday 8th May 2015 and had cabin number 9912. The room was very clean and everything that had been promised in the brochure, but the quality of the mattress and the pillows was very poor, both being hard and lumpy. We found the indoor areas of the ship to be clean and bright, the standard of the food was very high and could not be faulted, and the staff were very friendly and eager to please. However, we encountered quite a few problems with our room. When returning to our room after dinner on the first night we found the wind howling around and under the door, making such a loud noise that sleep was impossible. We had to wait over one hour and make two calls to reception before maintenance attended our room. Only a temporary fix could be effected and this was only by placing a towel along the door bottom, but we were happy to accept this as we wanted to retire and were told that a permanent repair would be done the next day. After going to bed we were woken about 2.00a.m. by a loud intermittent clanging. It turned out that the metal balcony divider had come loose in the very wet and windy weather and this was swinging back and forth. After trying to fix it twice ourselves it still worked loose again after 10 minutes so it meant another phone call to reception and a visit from the maintenance man. We would expect that these type of items should have been checked as part of general maintenance before the room was allocated. We went off the ship on the Saturday and were very disappointed on our return at 5.00 p.m. to find that the howling noise under the door had not been attended to, so we called out the Customer Service Manager to explain how very disappointed we were with our experience so far. She apologised and offered to move us to another cabin but we were loathe to do that as it involved moving our belongings ourselves. She then called out the senior maintenance man who said he had listened outside our door earlier in the day but as he could not hear anything he did not think there was still a problem! He came back an hour later and effected a repair involving duct tape. On Sunday I went to use the hairdryer and it would not work, so this meant another visit from a maintenance man and the problem was found to be an electrical one in the razor point in the bathroom - yet again another item not checked to be in working order. In the newsletter we received we were told that on the last evening we would receive a questionnaire for completion - we did not, I wonder why? There a many good things to be said about Fred Olsen cruising, the embarkation and disembarkation was handled well and efficiently, the standard of hygiene is very high too. It may have just been our bad luck to have so many problems with our room but it did mar our enjoyment of the trip to a large extent. Read Less
Sail Date May 2015
Black Watch Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 5.0 4.2
Entertainment 5.0 3.7
Public Rooms 5.0 3.9
Fitness Recreation 5.0 3.4
Family 2.0 3.4
Shore Excursion 4.0 3.5
Enrichment 5.0 3.5
Service 5.0 4.4
Value For Money 4.0 3.6
Rates 4.0 4.4

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