Sail Date: December 2018
We chose this as we wanted to try Viking Ocean and like the shorter length from Lisbon. We also never had done a holiday cruise and Viking did it right. The food, entertainment, bars and lectures were top notch. We have been on many ... Read More
We chose this as we wanted to try Viking Ocean and like the shorter length from Lisbon. We also never had done a holiday cruise and Viking did it right. The food, entertainment, bars and lectures were top notch. We have been on many cruises and this was probably the most well designed cruise-ship we have been on to date. We booked again for a colder weather cruise in New England in 2020 and are thinking of the winter Norway cruise in 2022. The food was excellent and the specialty venues were also great. We had the SS package and are wine lovers and had a wide choice of wines by the glass to order. We also got a discount on bottle purchases and enjoyed our French Champagne by the Bottle. If you are interested in cooking classes, sign up right away when you get on board as they do not advertise them in advance. Read Less
1 Helpful Vote
Sail Date: December 2018
This was the sixth cruise my wife and I have taken with Viking--four river cruises and, now, two ocean cruises. We purchased the pre-cruise extension in Lisbon because we wanted to see it on the trip. Overall, the trip was excellent. We ... Read More
This was the sixth cruise my wife and I have taken with Viking--four river cruises and, now, two ocean cruises. We purchased the pre-cruise extension in Lisbon because we wanted to see it on the trip. Overall, the trip was excellent. We are accustomed to a very high standard of performance from Viking and our expectations, for the most part were fulfilled. The ship was immaculate, well maintained and well operated. Most of the time in a crossing is devoted to sea days and rest. The entertainers on this ship were truly extraordinary. They presented music that stretched from classical opera repertoire to Motown. There are no dedicated "dancers" but the singers danced and sang and did so very professionally. They entertained! The crew were friendly as well as helpful and accommodating, including the members of the deck department. They all seemed dedicated to helping passengers enjoy a great vacation--and they succeeded. Stateroom attendants were amazingly thorough and helpful. Our air arrangements were horrible however. We were booked on a United flight that operated an old Continental 737-200. Even though we booked suite accommodations on the ship, we were given some of the least desireable seats on this very over-crowded, filthy and old aircraft. On our return, free-air flight from Miami to Jacksonville we were charged $30 per bag by American Airlines and, again, assigned the very least desireable seats on the very cramped Embaer RJ-45. We could have driven from Miami to Jacksonville and arrive sooner than we did using our Viking Air booked flight. Do not use Viking Air. Be prepared for very leisurely meals in the dining room. Plan for a couple of hours or more at dinner if you choose to take your dinner in the dining room. Service is very slow, even on this ship of only 900 passengers. Or hope that more servers are hired to provide better service. The problem is not the waiters:the problem is that there are too few of them. Afternoon tea in the Winter Garden is a highlight of each day for us. With Viking, you also can expect a robust enrichment program presented by a "Resident Historian" as well as various "Guest Lecturers." Watch the schedule carefully to plan your days in a way that permits you to take advantage of these opportunities. They are wonderful and varied. We were particularly attracted to the presentations of a flautist who talked about music and its relationships to our trip and ports of call. We also heard from an astronomer and had the opportunity to learn about ocean sailing and rowing adventures. Viking is a welcome newcomer to the ocean cruise market. It provides a superior experience and, knowing its careful attention to detail in all its operations, I expect the delays in dining service will be resolved before our next trip, which most likely will be on Viking (but without its air option). Incidentally, there were no children among the passengers and there is no children's program. This is not an experience for children. Read Less
1 Helpful Vote
Sail Date: December 2018
We love the size of the Viking Sun class ships and find the Viking staff very helpful welcoming.The Sun is a 2 yr old ships, which like others (e.g Viking Star) is extremely comfortable. This reposition cruise was a last minute ... Read More
We love the size of the Viking Sun class ships and find the Viking staff very helpful welcoming.The Sun is a 2 yr old ships, which like others (e.g Viking Star) is extremely comfortable. This reposition cruise was a last minute decision to primarily to celebrate my spouse's recent retirement. Viking repositions this ship from Europe to MIA where Vikings starts its World cruise offering. Therefore, the crossing offers only two ports of call (Azores and Bermuda). While most people on board were seasoned travelers, a few people were surprised that even with all the greatest technical advances this ship could rock. While we had a variety of weather, the Atlantic is not a small pond and it can be quite rough. Although I heard some complaints, I was surprised about some very unrealistic expectations. Since, we actually treated the trip as an adventure we loved it and rod ecommend that you take some Dramamine with you on any cruise . We did not need ours and the medical center could provide some, if you got seasick. Based on our sailing history, we would not rate this past cruise as extremely rough. The cabins on board the Viking Ocean are very comfortable, clean and well layout. Plenty of space to move around in with many public nooks suitable for curling up with a good book! The Viking Staff is selected for their "yes, we can" attitude. Although each one us are very unique individuals, the Viking crew is overall very happy and proud to be working for a rapidly growing company which the staff likes with a 90% retention rate over any 10 yr period. Food as expected on a cruise, is abundant, diverse and always delicious. On Christmas Eve the SUN served large steamed lobsters and perfectly executed Osso Bucco in their regular dining room. There were a few caviar offerings at the bars with all daily events and menus for all meals posted on in-room tv monitors. A few times we needed to use room service and while it too was very tasty, it could have been delivered a bit hotter. Although this cruise had only two ports of call there was plenty of entrainment. We do like the fact that Viking does not have a casino onboard. There were some small poker games and Chinese Mahjong available for those so inclined. There are also video tables where you can enjoy playing a computer black jack dealer. In addition to excellent port of call talks, Viking has a number historians, technical experts (e.g driverless car engineering), and musicians discussing their expertise in very simple and interesting presentations. Viking requires that passengers be at 16 years or old, which we found the adults to be quite friendly and open to making new acquaintances. For us, most part we found tables for two available. Since our last cruise, the bars have a greatly expanded selection of quality brands. Since I favor Tanquary Ten, I was pleased that it was available at every bar. and covered by our drink package. There is a night club for dancing and a night cap, but we did not visit it this trip.The cruise director conducted a caroling sing along in the atrium on Christmas Eve, utilizing the classical pianists, the Viking band and even the on board acoustic guitarist. Unfortunately, I did scrap up my leg at the Lisbon Airport and I needed to used the medical staff to heal it. This inconvenience limited my ability to use the abundant spa fitness services on board. The Viking Norwegian spirt shines with very unique spa treatments and many pools located in the spa, in addition to the lap pools and hot tubs found on deck. On the SUN you can elect to start in a hot sauna and then cool down in an ice room with snow. If it is your thing, there are great gym machines exist and in the morning you are invited to yoga/pilates classes. Otherwise, weather permitting, you can take to the promenade and get your exercise by running or walking around the ship with instructions on how many laps constituted a mile. All in all we enjoyed ourselves and would consider going again. We find sailings of this duration suit our life styles very well and while we liked this crossing, there are so many other offers that we have not tried. For example we doing a Panama crossing this month. Happy Cruising! Read Less
3 Helpful Votes
Sail Date: December 2018
Our 12-day mid-Atlantic crossing on Viking Sun started from Lisbon and ended in Miami, with stopover in two ports - one in Ponta Delgada (Azores), and another in Hamilton (Bermuda). We booked our cruise and flights with Viking direct. ... Read More
Our 12-day mid-Atlantic crossing on Viking Sun started from Lisbon and ended in Miami, with stopover in two ports - one in Ponta Delgada (Azores), and another in Hamilton (Bermuda). We booked our cruise and flights with Viking direct. The first part of the cruise was very rough and bumpy but calmed down as we headed toward west. My husband and I flew on Delta Air’s red-eye flight from New York to Lisbon, arriving on the morning of our cruise. At the airport, the Viking reps couldn’t find our names on their rosters, but it was quickly sorted out and we were able to get on the shuttle bus along with our fellow passengers. We arrived at the Jardim Do Tabaco Pier where the Viking Sun was docked. After a quick check-in, we unload our carry-on bags in our stateroom and headed out to the city. The ship was not scheduled to leave until 11 PM, so we took Uber to Cervejaria Ramiro to have seafood lunch, and then to Manteigaria to pick up half a dozen of Lisbon’s famous pastel de nata. These delicate pastries costs only 6 euros and was very well packaged for take-out. We got back to the ship at 5:15 PM as that’s when the emergency drill was being held and everyone was required to attend. We had some of the pastries as our late night snacks and kept the rest in the mini fridge for later consumption. It was delicious cold as it was warm. Sun is Viking’s 4th ocean liner. Each ship is small, with only 930 passengers. All have the same layout, so you’ll only get lost once. As with everything Viking does, their customer service is TOP KNOTCH! Food on this ship was one of the best we ever had on any of our previous cruises – everything was delicious and fresh! We ate at all the restaurants (including the specialty restaurants) and our favorite was the World Cafe for their variety, choices, and attentive wait staff. Our room was the Penthouse Veranda on the 6th deck. It was very roomy and comfortable and had everything we needed, including his & hers slippers and robes. Bathroom also was roomy, but the shower temperature tends to change by itself. (I suppose we should’ve reported this to the Customer Service but didn’t.) There were plenty of storage spaces in the room, with safe and mini fridge that was refilled daily with drinks and snacks. We had two wonderful housekeepers, Ganang and Nestor, who always kept our room tidy and clean. Our room was in the front of the ship. We quickly realized our mistake in choosing this location when the ship encountered rough Atlantic Ocean! On rough sea days (for which there were more days than I cared to remember), staying in our room was like riding on a roller coaster! We should’ve chosen our room in the middle or in the back of the ship, as that’s where the stabilizers are located. To everyone’s relief, the ocean calmed down as we headed toward Bermuda. There’s self-service laundry room on every deck. Both the washers and dryers are large sizes. The detergent dispenser boxes are located in back of the appliances. You need to press the number that corresponds to your washing machine to inject the detergent into your washer. You need to bring your own dryer sheets and remember to remove the lint when you’ve finished. Nothing beats having clean clothes when I’m packing on the last day! Entertainment – scattered around the ship are the talented resident pianist (who’s also a composer!), a guitarist, and string duo. Beautiful music can be heard everywhere on the ship. There were also many enrichment programs given throughout the day offering many interesting topics, including a presentation of simulated Boeing 757 cockpit by a retired airline pilot, Lou Thieblemont. It was absolutely FASCINATING! Very rarely do I remember anything from these lectures, however, but on this occasion, one speaker stood out for me. His name is Mick Dawson and he ROWED across not just the Atlantic Ocean but also the Pacific Ocean! His lectures were all very inspirational. I used the gym’s rowing machine for only 10 minutes and I had enough. I can’t imagine rowing for grueling 189 days straight in the Pacific Ocean (a Guinness World Record!) Meeting such an AMAZING individual was worth taking this cruise! I bought his pre-signed book at the ship’s boutique – a Christmas present for myself. Nightly show was at 9:15 PM. Seats are limited, so you need to arrive early. Sometimes we caught the show, sometimes not. Viking Sun’s singers and band are all very talented -- as well as the guest magician, Stephen Williams. We thought we’ve seen all the magic tricks in the book, but he surprised everyone! Don’t miss his show if you see his name on the program. Heading the entertainment dept is Viking Sun’s mezzo-soprano cruise director, Heather Clancy, who looks like a school headmaster until she started singing Carmen. Her assistant is Brian Rodriguez, a tenor, who we had the pleasure of hearing him sing Beatles last year when we were on Viking Sky. LivNordic Spa – there’s no extra charge for using the ship’s thermal spa. Space is very limited, but we always found a place to soak or to sweat. We were disappointed that none of their four hot benches were hot. Each bench was lukewarm at best. (This was also true on Viking Sky.) I booked the spa’s Deep Tissue Massage for both of us before leaving home. My masseuse was Ingrid and she was very good. She removed all the tightness from my body and my muscles felt relaxed afterwards. My husband on the other hand did not cared for his masseur, who not only had garlicky breath, but also did not have enough strength. I tried to book another DTM with Ingrid for us, but she was all booked. Gym – had plenty of exercise machines and equipments. We found that going there early in the morning was the best time to use the treadmills. There is a separate room for stretching and for weight lifting. Food/Drinks – the executive chef on this ship is Thomas Noack, a very capable young chef. He was always walking around the World Café, making sure that everything was properly prepared. Food was very good no matter where we ate. One afternoon, they served lobster salad in the pool area. We liked it so much we got a second plate! I highly recommend Viking Burger at the Pool Grill and Mamsen’s waffle at the Explorers’ Lounge. We did not care for Manfredi’s rib eye. The steak was very fatty so we cut most of it off. Looking at other people’s plates, we could see that others also felt the same way. The second night at Manfredi’s, I ordered their seafood special, which turned out to be king crab legs. It was very meaty and very buttery -- VERY good! I wished I had order that the first time. As with other Viking cruises (from their river to ocean cruises), majority of their passengers belong to the older demographic. We are empty nesters but not yet at the retirement age. We enjoyed talking to many of the passengers and found conversations interesting and entertaining. We only had a problem with one particular couple, possibly the oldest couple on the ship (the husband was a few days shy of his 89th birthday), whom we found annoying. They acted like the ship was their private vessel! One incident happened on the morning we docked in Bermuda. My husband and I were having breakfast at the World Café and admiring the beautiful view outside, when we heard this elderly fellow making a lot of noises behind us. There were plenty of empty tables nearby, so we didn’t’ know what the problem was. Apparently, where we were sitting, had the best view of Hamilton, and that’s where this couple wanted to sit! The guy was huffing and puffing with all his might that I finally offered to give up our seats to them. A wait staff quickly stepped in and usher this couple to a nearby empty table by the window, even as the guy continued to complain that our seats had a better view. (Personally, I don’t think there’s any bad view in Bermuda, but go figure!) They were the only rude people we met on this cruise. Majority of the other passengers were polite and gracious and we enjoyed their company. Overall, we had a wonderful time on Viking Sun! From beginning to end, everything was well organized and stress-free. Viking is our favorite cruise line and we look forward to be onboard again! Read Less
Sail Date: December 2018
The restaurant service was slow. Over 2 hours for dinner is SLOW. The World Café food was better than the sit down restaurant. Ship's stabilization system was not up to a wavy transatlantic crossing. The cabin was noisy with ... Read More
The restaurant service was slow. Over 2 hours for dinner is SLOW. The World Café food was better than the sit down restaurant. Ship's stabilization system was not up to a wavy transatlantic crossing. The cabin was noisy with squeaks and creaks. The sounds of the sea hitting the ship was annoying The ship's design seems more for the Caribbean or the Mediterrian as opposed to the Atlantic. The ships stabilizers did a poor job and seems to be operating like a step motor one or two steps behind were they should have been. The gym and pools were great. The spa was way above average. The 3 hour opera show was a poor idea. I walked out because there was no full translation on the screen. I liked the entertainment in the atrium. There were 2 missing singers from the first 7 days of the voyage. The band was great. I liked the four singers. Read Less
Sail Date: December 2018
The dinning room service was spotty. I think they got a lot of new people for this sailing. Improperly served courses, missing courses. But there was also impecably trained staff too in the dining room. Other than the dining room, the ... Read More
The dinning room service was spotty. I think they got a lot of new people for this sailing. Improperly served courses, missing courses. But there was also impecably trained staff too in the dining room. Other than the dining room, the service was great. We only made two stops on this cruise so our touring was limited. We took the free offerings. Nothing special. And the weather didn't help in the Azores. The cabin and bathroom were well laid out with plenty of electrical charging points for all our electronics. No adapters needed. Plenty of storage. Great lighting. The ship feels uncrowded. No lines for anything, except maybe ice cream. The free do-it-yourself laundry was great. However, the people using it were just plain rude, leaving their items in the machines after the cycle was finished. It was a mess. I suggest that anything left in the washer should automatically be put in the dryer and run. This way they don't show up 2 minutes before you need a dryer and then put their stuff in, delaying you from drying your clothes by a whole dry cycle. Read Less
Sail Date: December 2018
Staff is friendly and courteous. Food was exceptional, could have been more by the way of entertainment perhaps, especially on lengthy sea days during cold weather. Overall one of the best cruising experiences I have had. We have ... Read More
Staff is friendly and courteous. Food was exceptional, could have been more by the way of entertainment perhaps, especially on lengthy sea days during cold weather. Overall one of the best cruising experiences I have had. We have already booked another Viking sea cruise for 2019! For anyone who is considering the liquor package, I highly recommend it. The wine selections are excellent and the liquors are top shelf.... well well worth the money. The spa area with the heat, cold, and salt water therapy is outstanding and never crowded. The locker situation leaves a lot to be desired however. The lockers should open and lock with your key card. Very few of them worked and a steward would have to come to lock or unlock your locker... a bit annoying.... when you set aside the minor inconveniences you’ll realize that you have had a really good experience with great staff and you will meet some very interesting people. Read Less
9 Helpful Votes
Sail Date: November 2018
We have sailed on Serenity several times before and love it: huge interior spaces for the number of passengers; outstanding service; delicious food; provocative speakers; exciting evening entertainment. But, the ship has shown its age ... Read More
We have sailed on Serenity several times before and love it: huge interior spaces for the number of passengers; outstanding service; delicious food; provocative speakers; exciting evening entertainment. But, the ship has shown its age and the formal, fixed seating dinners belong to a bygone age. Thus we were anxious to see the remodeled ship featuring new dining options. Smooth embarkation in Lisbon. The big changes, aside from decorative finishes throughout are revamping the formal dining room as Waterside--more like a suburban country club than a banquet hall--and creation of new deck 11 evening dining venues--one Asian and quite nice and the other a Brazilian style steak house that I find of limited appeal. Why? It really is not that much of a physical transformation for a part of the buffet area set aside for it but mostly because who wants that much food at night after being well fed all day. One of our preferences for Serenity over its very similar sister ship Symphony is the much larger Avenue Saloon where for years one was regaled by an outrageously bold piano player singer who had a devoted following. On this cruise his replacement was a bid disappointment. Serenity has a large physical fitness area and good classes there. We will sail both Crystal liners again particularly on the extended crossings. Read Less
2 Helpful Votes
Sail Date: October 2018
We wanted to cruise on prinsendam one last time before she was sold. We flew to lisbon and was very surprised on what a nice city it is. Saw jeronimos monastery which is over 1000 years old. alfama area tiles, narrow streets and churches. ... Read More
We wanted to cruise on prinsendam one last time before she was sold. We flew to lisbon and was very surprised on what a nice city it is. Saw jeronimos monastery which is over 1000 years old. alfama area tiles, narrow streets and churches. bought a cork purse as cork is a big product over there. good food, tried green wine and inexpensive city. ponta delgada is a nice city to walk around plus it was a nice day. Praia di victoria azores we took a cruise tour was a nice full day. A good way to see the island. Biscoitos black lava rocks, mt brazil, churches,nice island tour. nice transatlantic cruise. captain dag is a very hospitable and friendly person. he did extra nice socials. He will be retiring with the ship. We enjoyed the size and cabins on the ship. This was a last minute cruise but everything went smooth. Read Less
3 Helpful Votes
Sail Date: October 2018
Celebrating a birthday and an anniversary. We knew that Silversea would enable a trouble free voyage. Our Butler and Maid decorated our suite for the birthday/anniversary celbration with clever towel art and balloons. Our fridge was ... Read More
Celebrating a birthday and an anniversary. We knew that Silversea would enable a trouble free voyage. Our Butler and Maid decorated our suite for the birthday/anniversary celbration with clever towel art and balloons. Our fridge was constantly restocked with our favorite beverages. Our every need was cared for (including some seasickness tablets on the occasion that they were needed. The food was simply amazing with the specialty restaurant La Dame serving on eof the best meals we have ever enjoyed. While we did not take part in the entertainment at night (being early to bed folks) we did enjoy the lectures. And the Bingo. And the Trivia contests. The dining options enabled us to enjoy what we wanted when we wanted it. And when the (free) WiFi went out on deck 4 and 5 we were presented with a $300 credit. A really fine gesture for a porblem that was not foreseeable. What can I say? It is Silversea.. Read Less

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