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Sail Date: March 2018
We joined friends on our first cruise experience. We didn't know what to expect but were given the 'heads-up' by our friends on what other cruise lines offer and how they operate. MSC disappointed in the customer service ... Read More
We joined friends on our first cruise experience. We didn't know what to expect but were given the 'heads-up' by our friends on what other cruise lines offer and how they operate. MSC disappointed in the customer service department on this cruise. There seemed to be a lack of employee training as we encountered conflicting answers to our questions. We did not receive our drink vouchers for our Fantastica Experience until we persistently tried to get someone to deal with the issue. The drink vouchers were not given to us until the third day of our voyage! What seemed to be a simple oversight became a huge problem that the onboard staff was unable to solve. The general feeling of fellow passengers was of confusion and frustration. The ship itself is beautiful and our cabin was extremely comfortable and accommodating. The quality of food improved with time, though the buffet got a bit chaotic at times and we felt rushed in our First Seating timeslot in the dining room. Our waiter, while personable, seemed to be flustered quite often. His assistant was efficient and professional. Small portions discouraged food waste and it was easy to order extra portions. Onboard entertainment was OK, but was not a highlight. Entertainers who were not part of the troupe of regulars were excellent. We avoided the crush of passengers getting off the ship at ports-of-call by leaving later and doing self-guided tours. Disembarkation in Genoa ran smoothly (behind schedule though) but was preceded by poor communication and confusion about procedures the night before. It was extremely difficult to get through to Customer Service with so many people having the same concerns as us. The Genoa port terminal was a challenge for passengers with small children or mobility issues. We experienced line-ups and a 'mob scene' at the taxi stand. Fortunately, the train station was a short walk away. I would hesitate to try another MSC cruise, even with their very competitive pricing, until organizational improvements are evident. Read Less
MSC Divina Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.5 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 5.0 0.0

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