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3 Lindblad Expeditions Oslo Cruise Reviews

We decided to take Lindblad/National Geographic to the arctic because we had gone on a Lindblad cruise to Baja two years ago and loved it - But this was even better. We had one of the least desirable cabins (we booked late) but it was ... Read More
We decided to take Lindblad/National Geographic to the arctic because we had gone on a Lindblad cruise to Baja two years ago and loved it - But this was even better. We had one of the least desirable cabins (we booked late) but it was still more than adequate. The ship's public spaces are surprisingly commodious; lots of empty places to sit if you wanted to be alone. Very attractively designed. The food was ridiculous it was so good. Actually, a bit "much" sometimes. Everything was brilliantly organized and worked like clockwork. And the entire staff was so good humored and helpful. The most amazing part of the trip was the quality of the programs. We wanted to learn about the animals, the geology, the effect of climate change, the plants, the towns...everything. My standards are pretty high (I am a university professor) but everything was professionally planned and presented, with both enough information for the serious as well as enough entertainment for the casual. The program staff was unbelievable both in terms of expertise and also approach-ability. We so much enjoyed getting to know the naturalists, geologists, photographers, etc. You will probably find this hard to believe (I did at first!) but they really make you feel like a welcome guest. I should add that I was quite worried before i went about the fact that i am mobility impaired. The accommodations that were made to help me out were really outstanding,even though I was not able to do much of the hiking and kayaking. Everyone made it possible for me to do as much as I could, and did so without stressing me out in any way. It was helpful that there was a good quality elevator that made most parts of the ship easily accessible. THANK YOU, LINDBLAD/NATIONAL GEOGRAPHIC!! Excellent service, Read Less
Sail Date June 2017
This is my second time cruising with Lindblad Expeditions on the National Geographic Explorer. The first time was in Antarctica, and this time was in Svalbard. Overall, I would recommend taking these two cruises, as the shipboard ... Read More
This is my second time cruising with Lindblad Expeditions on the National Geographic Explorer. The first time was in Antarctica, and this time was in Svalbard. Overall, I would recommend taking these two cruises, as the shipboard experience is fantastic, and I reckon second to none. However, their weak customer service pre-cruise and post-cruise remains a material negative, which accounts for my 4 out of 5 stars rating. The reasons why I feel that the shipboard experience is fantastic include: (1) for a relatively small ship, it is very stable and comfortable; (2) the ship's crew is very diligent and caring, with great attention to details, and service is first class in every aspect; (3) the meals are delicious and there is sufficient variety, with different themes for lunch and dinner; (4) the wine list is decent, and on this latest cruise, complimentary as well; (5) the expedition staff are so passionate, knowledgeable, and capable that it is easy to forget that they are tourist industry professionals and instead mistake them for full-time scientists and explorers; (6) the itinerary is full of opportunities to get off the ship and explore the awesome surroundings; (7) the guest speakers, which includes one NatGeo photographer, deliver on making the overall experience even more memorable; and (8) even the gift shop is nice! On the other hand, my pre-cruise and post-cruise experience with them have been disappointing. Pre-cruise, their customer service team is inconsistent in responding to queries, choosing to address only what is convenient, and ignoring even the slightest complication in questions and requests. They sometimes even drop the ball, and have to be reminded to complete agreed upon tasks. For example, I had some credits which I wanted to apply to my latest cruise, but it took three reminders before they were reflected in the bill. Post-cruise, I dislike the absence of their staff at the final departure point. For example, on this latest cruise, they took on luggage from the ship, and loaded them directly on to trucks to be transported directly to the airport's departure hall, separately from the coaches we were on. When we reached the airport, their staff on the coaches gave us final instructions on collecting our luggage and boarding the flight, and went on their way. I then went to collect my luggage and discovered that it was damaged, but couldn't find any of their staff to report this problem, albeit a member of their expedition team who was on the same flight went out of her way to help us. When I returned home, I filed a claim against my travel insurance, who requested for proof that I was on this cruise. I sent an email to their customer service team requesting for the final receipt and a letter confirming that I was on this cruise. They only sent me a final receipt. They did not apologize for the inconvenience I suffered as a result of this problem; it is irritating that I had to ask them for a final receipt when it should have been sent to me after I made full payment; and they ignored my request for the letter confirming that I was on the cruise. Overall, the cruise experience was sufficiently positive to negate the frustrating pre-cruise and post-cruise customer service experience. Read Less
Sail Date June 2017
Every aspect of this expedition exceeded expectations (even though we had travelled with Linblad before). This was a photo expedition and we had full access to a photo instructor and a professional Nat Geo photographer at all times ... Read More
Every aspect of this expedition exceeded expectations (even though we had travelled with Linblad before). This was a photo expedition and we had full access to a photo instructor and a professional Nat Geo photographer at all times throughout the voyage. The captain and crew went above and beyond to provide access to all types of wildlife and scenic landscapes. (Polar bears, walruses, etc. and Norway's fjords and fishing villages) The onboard facilities, service, food and camaraderie were outstanding. Every request was fulfilled quickly and with courtesy and friendliness. The expedition leaders and naturalists were extremely knowledgable and friendly and the photo experts were incredibly helpful with technical as well as artistic advice and support. Every detail from the moment of our arrival in Oslo, to the charter flight to Svalbard, embarkation in Longyearbyen through final disembarkation in Copenhagen was handled professionally and without any stress or problems. I look forward to our next trip with Linblad. Read Less
Sail Date May 2017
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