Lima is the worst embarkation experience ever. Our transfer dropped us off a Oceania pickup point filled with hucksters trying to help us with our bags. We were lucky when we got on the Oceania coach to take us to the ship. There were ... Read More
Lima is the worst embarkation experience ever. Our transfer dropped us off a Oceania pickup point filled with hucksters trying to help us with our bags. We were lucky when we got on the Oceania coach to take us to the ship. There were only two of us. The competition with shipping trucks was chaos. The backup for the port security guard to check our passport and sift through disorganized paperwork to find our name took and inordinate amount of time. Imagine the later coaches FILLED with passenger. The back up was horrible.
My wife has special dietary restrictions. It took a third of the cruise before the came close to meeting her needs.
The ship is tired and outdated.
We went on the Basic City Tour Excursion in Iquique in the Atacama Desert. Oceania put 25 elderly passengers coming from winter in North America on an UNAIRCONDITIONED bus with temps in the high 80 in the . By the time we got to town, I was soaked with sweat. I told the tour guide he needed to get the bus fixed. We did a walk around and a tour of a museum and palace. When we met up with the bus, it was not fixed. I bailed on the excursion and walked back to take the shuttle back to the ship. I complained at the excursion desk. After a non-committal initial response, Oceania sent a second written reply giving us a 25% refund. HOW GENEROUS, he said facetiously.
There was so much right and wrong about the cruise. When you can't use the toilet in your cabin and they can't get your wife's food correct, it spoils the whole cruise experience. Our previous experience on the Oceania Marina was entirely different.
My final word for Oceania is this. Viking Ocean cruises is coming for you with a fleet a brand new ships and a base cabin that is better than this ship's veranda cabin. The days with you can compete with an outdated ship and an inferior cabin (bathroom) design ARE NUMBERED. The word is going to get out.
A 'luxury cruiseline'. Not on this ship. Read Less