1. Home
  2. Cruise Lines
  3. Regent Seven Seas Cruises
  4. Regent Seven Seas Cruises Cruise Reviews

14 Regent Seven Seas Lima Cruise Reviews

We booked this cruise very late due to domestic circumstances and got a good deal as a consequence. The down side however was the available business class flights were limited. Our agent booked our outbound flight to Lima via Miami with a ... Read More
We booked this cruise very late due to domestic circumstances and got a good deal as a consequence. The down side however was the available business class flights were limited. Our agent booked our outbound flight to Lima via Miami with a 2 hour 5 mins connection time and we thought this would be OK. Then we discovered that we would have to go through US immigration and possibly even collect our bags and go through customs. We asked BA in the UK and American Airlines who both confirmed this so I researched airport maps to ensure we didn’t get lost in Miami airport. We managed to check our bags all the way through at Heathrow and got a second set of boarding passes for the next flight to save having to go to the desk in Miami. Fortunately these boarding passes were marked with TSA Precheck. TSA is essential for a connection in the USA or there is no chance of making it in under 3.5hrs as the general queue for security was enormous. The TSA queue wasn’t small either. The flight into Miami was 30 mins early which saved us. In the end we didn’t need to collect bags or go through customs but did need to go through immigration and security. In the baggage hall we were directed back out land side without going through customs and then headed for the relevant TSA security area. After our overnight stay in the airport hotel in Lima (which was ok for one night with a great location and good breakfast) the taxi dropped us off at the Pier gate where we had to wait for a shuttle bus to take us to the ship. The taxi driver stressed where he would drop us was safe which worried us slightly. Some others for the ship arrived at the same place but we were literally dropped on the footpath. There were no facilities not even seats or a shelter. One woman who was ill had to sit in a car belonging to a baggage helper. Fortunately, there were around 8 armed police on hand to look after us but not an ideal boarding situation. A coach eventually arrived and took us to ship where they had a van with an X-ray machine in the back to check the luggage. Quite shambolic. Easily the worst port we have ever boarded a ship. Our cat F suite was nice and although smaller than some other ships we have been on was OK. It was certainly tight for storage space for a 3 week cruise where both warm and cold weather clothing had to be packed. The bathroom let it down somewhat as it is small and dated with a yellow/orange marble finish. Our suite had a bathtub but it is really only ¾ size. We had cracked wall tiles and a degrading mirror and a shower curtain looked to have replaced the original screen. The air-con in the cabin was very variable and in warmer areas couldn’t cool the room sufficiently. There were problems with toilets on our deck several times. Our bathroom was flooded when we returned from breakfast one morning as the clean water kept running in but our stewardess was already on it and had the engineer on the job. A cabin 3 doors up was not so lucky and the occupants had to be relocated and a de-humidifier ran inside and outside the cabin for several days. Our bathroom vents were not working so the bathroom became very hot and steamy. We asked the stewardess to report this for us and when we came back from a tour the vent tops were lying on the floor and in the bath. We had to chase them up to get the job completed. Why do half a job when they were back in use in about 15 mins when the technician arrived? I do wish the CEO had spent more money on the bottom end cabins and less on art works. My granddaughter who is almost 2 years old could produce some paintings for a fraction of the cost. The horizon lounge also looks a bit tatty especially the seats. I don’t think it has had any work done on it during the refurbishments. The food was generally good with lots of choice. One exception to this was the vegetables at dinner time. It seemed impossible to have good quality vegetables at dinner (especially green vegetables) that hadn’t been overcooked or looked as though they should have been discarded. At lunchtime they seemed to be OK on the buffet. Brussel sprouts, green beans, asparagus .. Forget it!! We never saw the chef in the restaurant to complain. The pancakes and waffles were also poor. They had little taste and were quite doughy so we gave up after a couple of tries. The staff were great as usual and many got to know us by name quickly. Strangely we hardly recognised any of the staff from previous cruises. Special mention to our cabin Stewardess Geraldine who was great. A few could have done with a bit more training. One bar waitress said they had run out of brandy glasses so brought a cognac in a plain glass and tipped into my old glass at the table! Scraping left over food off plates onto one plate at the table isn’t the best either. The officers did speak in passing but made no great effort to hold a conversation. I think we saw the captain possibly 4 times and his second in command twice. We saw the general manager more often but mainly on the stairs! It took us a few days to find some complementary wine which we liked, particularly white. Villa Maria (NZ Sauvignon Blanc) was available on boarding but not at dinner or lunch next day. It was restocked on day 8. We did find some nice Malbec and Bordeaux. The laundry lost some of our socks so we resorted to hand washing them as we couldn’t afford to lose any more. They sent us two pairs of socks they thought were ours next day but they weren’t so someone else lost socks as well. They also managed to shrink some of my T shirts so beware. You can’t take food ashore in Chile so think about the length of your excursions. You have to complete a customs declaration and carry it with you and your bags are x-rayed and searched and they use sniffer dogs. Most ports we visited on this cruise are commercial ports so you need to take a shuttle bus to the port gate. Some ports allowed tour buses to the ship and others mainly in Chile did not. Punte Del Este took the prize for the longest tender at 20 mins. Watch out for excursion time changes in the passages at night. Yes, I know most people don’t read them after a long day and a good evening in the restaurant and bar but you may miss your excursion or worse. E.g. we were supposed to leave Punta Del Este at 22.00 but that was changed to tenders at 17.30 and departure at 18.00 The Vero Water bottles in the room are glass so really heavy when full and almost impossible to pour without spillage. Single use water bottles were still available when going ashore. On several occasions (especially cold and windy sea days) La Veranda was so overcrowded they had to bring the tables in from outside and set them down the corridor. Not a pleasant place to sit with all the passenger and crew traffic passing by. This was surprising as we were told that there were only 600 passengers on board. The Glenfiddich supplied in the cabin and in the bar is a cheap version (like Seabourn) and not like you have tasted before. It says single malt on the bottle but tastes like a blended whisky and needs a mixer. The store ran out of this too after 2 weeks so it was replaced by a bottle of Glenmorange which was also in an unusual bottle? This was slightly better but again not the usual stuff I would buy in the UK. The Guest lecturer gave a good commentary and lectures highlighting the points of interest on our cruise. We missed the live commentary on the sail through a fiord in the observation lounge one day as we were late entering the fiord and trivia was taking place!! Obviously, we have different priorities to some of the passengers and the cruise Director? We were disappointed we couldn’t go ashore in Stanley. We arrived around 06.00 and waited for about an hour then set off around 07.00. The captain didn’t even hang about to see if the weather would improve. Presumably he based his decision on the weather forecast but we all know weather forecasts can be wrong and often are. Most people would have settled for a short trip ashore later in the day if it became possible but the captain didn’t even give it a chance. Interestingly when we missed a port with Seabourn due to the weather we received a credit for unused port charges in our onboard account but Regent don’t seem to do this? Just a note to reception. The sticky labels you apply to our passports are difficult to remove and leave a sticky residue. Most airports have now been persuaded not to stick baggage labels on passports anymore and stick them to boarding passes. Maybe you need a better system or label? At a guess the average age of passengers on this cruise was mid 70s possibly because of the itinerary. This changed the feel of the cruise somewhat. Look out for the high speed mobility scooters too. This was our 7th cruise on Regent and our 4th on Mariner but somehow the overall sparkle was missing. Is it because the best staff have been moved to Explorer or in readiness for Splendour? There was no galley tour possibly because 4 cases of upset stomach had been reported and we had a code red level 1 for a time. This seemed to be swiftly dealt with however with extra cleaning and an emphasis on hand washing. Some people still walked into the restaurant without using the sanitiser and this could have been tightened up. There was no bridge visit. The dress code was largely ignored. We only once saw someone wearing jeans in the bar being asked to go and change. I decided not to take my DJ this trip mainly because we had to take warm clothes and I am glad I didn’t. Next trip I will probably shed my suit and ties too. There was a lack of entertainment for the 4 days at sea we had following our unsuccessful trip to the Falkland Islands. The Assistant cruise director did an extra show the day we should have docked at Stanley which was good but nothing else was laid on. We seemed to rely on trivia and games with the entertainment team which is not to everyone’s taste. So, would I cruise with Regent again – probably as I think the food is better and I like the included excursions. Would I sail on Mariner again – probably but only for shorter cruises in warmer climates. As usual itinerary and price will dictate the cruise. Read Less
Sail Date November 2019
Went to join the ship at Lima Peru, taking a taxi to the port, we were told that we would have to wait for 2 hours outside the port area as there was no terminal, so we were at the side of the road in a very unpleasant dock area, we were ... Read More
Went to join the ship at Lima Peru, taking a taxi to the port, we were told that we would have to wait for 2 hours outside the port area as there was no terminal, so we were at the side of the road in a very unpleasant dock area, we were joined by others who were shocked at our treatment, a disabled lady who couldn't stand got a chair from a good samaritan dock worker. Eventually after an hour of standing or sitting in the roadside the chief concierge managed to get us on board. Entertainment , apart from the guest lecturer was mediocre, 5 musicians are a quintet not an orchestra, a lot of one man shows, and film shows, the "main attraction " shows were repeats of ones I had seen on this ship before, last 8 months ago, best show was Krew Kapers, the crew put everything into it. Food , Seti Mari is not like any Italian restaurant I have been into, and I am married to an Italian, born and bred, Prime Seven restaurant,had a lot of food of inferior quality, steaks were part cooked for speed , then heated up , which dried them out. Not 6 star. Chatreuse restaurant, has nothing french going for it, I lived in France for 7 years, and a french chef would turn all the food here down. Compass Rose( main restaurant) was the best bet, but food was drowned in sauces, Fresh fish is best done simply, not miso glazed or smothered in sauce, and a beef wellington should have a crispy pastry cover , not a micro waved soggy one. Baked Alaska should have a hot exterior with cold ice cream inside, not all frozen. Apart from Coffee Connection, where all the officers drank their coffee, including the Captain, coffee on the ship was dreadful , machine made slop. One morning , they had fresh berries on the menu, which I ordered, the raspberries came covered in a green mold , I was told they couldn't store them, so why advertise and serve them, not a six star cruise. On board ship for 31 nights, and never once had a pool deck party/ barbecue, missed going to Falkland Islands , because of heavy seas, asenior officer said he had been here 5 times and never was able to land, we spent an extra day at sea with no alternative option. Saying all this the crew were the best ever and deserve high praise. Read Less
Sail Date November 2019
I thoroughly enjoyed my cruise in South America. The food was excellent and there were an abundance of choices on the dining menus. The service was excellent and I ate all meals in the dining room, except two times. The ship had ... Read More
I thoroughly enjoyed my cruise in South America. The food was excellent and there were an abundance of choices on the dining menus. The service was excellent and I ate all meals in the dining room, except two times. The ship had various special nights in the buffet and there were nice with a great quality selection of seafood. I especially liked the caviar breakfast. The enrichment lecturers were excellent. There was a destinations series that was very informative and included a bridge commentary. There was also a unique series by Peter LaSorsa on how to travel safely. I found the many tips to be outstanding and informative. I wish the ship would produce a paper on all of the tips so I could take them with me. I am glad Regent is thinking outside the box and getting these types of quality unique lectures. The ports were to be expected in South America and most were disappointed that we were not able to tender in the Falklands, but I am told that happens often. Overall, I had a great cruise and would recommend. Read Less
Sail Date November 2019
We chose this cruise because of the itinerary. We had a choice of Regent or their sister line, Oceania for the same itinerary. We decided to give Regent a try and we were very happy we did. We had sailed Oceania before and we found Regent ... Read More
We chose this cruise because of the itinerary. We had a choice of Regent or their sister line, Oceania for the same itinerary. We decided to give Regent a try and we were very happy we did. We had sailed Oceania before and we found Regent and Oceania comparable in most ways. We also found the cost to be about the same when you add the things that are included on Regent to similar things at extra cost on Oceania. We also liked that business class air was available. The things that we found better on Regent than Oceania: Embarkation was smooth and simple. We disembarked independently and that went smoothly as well. Our Category G cabin was larger and the bathroom much nicer than the similar category on Oceania's small ships. The included excursions were not nearly as crowded as similar excursion either included or at cost on Oceania. Fewer people made for a more intimate and comfortable excursion experience. Also, the excursions seemed to be paced better for the audience. Food is comparable on both lines. Launderettes are free and busy but we never had a serious problem using them when they were open. The shore excursion organization on the Regent Mariner was much better organized and operated more smoothly than our last cruise on the Oceania Insignia last April/May. The one complaint many people had came during the time the ship was dealing with a gastroenteritis outbreak. The quarantine process was well run and the staff worked hard and contained the outbreak but the outbreak required the closing of the free launderettes for over a week. That made it difficult for those onboard that needed to wash clothes. A larger group of the passengers felt like the ship should have offered free laundry during that period of time. All in all, we really enjoyed the experience enough to book another cruise on Regent. Read Less
Sail Date January 2018
This was our fourth cruise with RSS but our first on Mariner. We got a chance to explore Lima before we embarked, which went very smoothly, once we had lobbied the local DMC company to stick to the stated embarkation times guaranteed by ... Read More
This was our fourth cruise with RSS but our first on Mariner. We got a chance to explore Lima before we embarked, which went very smoothly, once we had lobbied the local DMC company to stick to the stated embarkation times guaranteed by RSS, according to suite status! Disembarking in Buenos Aires was less smooth as a shuttle bus had to be used to transport guests to the terminal from the ship. This city needs a dedicated cruise terminal badly, given the number of ships coming here. Mariner's refit has been put back from early 2017, and it showed. Things generally look tired, carpets, curtains, public areas etc. Dining is something championed by RSS but the menus remain the same in Prime 7, year on year. Signatures only had four main courses, which is a bit limiting over a longer cruise. Guests can dine in both restaurants a limited number of times, according to suite status, but even so, if fortunate to have more opportunities, selection of dishes is poor. Compass Rose is a star performer, lots of choice, very good quality and excellent service. Good atmosphere. Settle Mare also suffers from a 'samey' menu. Starter buffet much the same every night we went there. Main courses don't automatically come with vegetables, so ask! Wines very good. We don't use the entertainment offers but friends spoke highly of it. The Star Duo in the Horizon Lounge were our favourites! Very talented indeed. Lectures by Terry Breen were much appreciated. Lounges and bars cater very well for guests with great staff who remember your cocktail favourites! Excursions were diverse and informative. Local guides and drivers, without exception, were first class. A longer journey to an activity soon passed in professional hands. Very well chosen and executed excursions. Some of the ports were more interesting than others but the sights and wildlife viewing opportunities were faultless. Our only grave disappointment being the captain's decision not to dock in the Falkland Islands due to inclement weather. Whilst this decision was respected, and alternative port and excursions efficiently organised, we feel that RSS should state very clearly indeed in their given itinerary that the chances of visiting this port are far less than 50%. This destination was the sole reason we chose this cruise. So for this reason alone would not repeat cruise, especially at six star prices! Read Less
Sail Date January 2018
We chose this cruise for two reasons. One- the itinerary, we always wanted to cruise the Chilean fiords and Cape Horn, and two we were willing to pay the premium for Business Class air and fee free excursions and amenities etc. We expected ... Read More
We chose this cruise for two reasons. One- the itinerary, we always wanted to cruise the Chilean fiords and Cape Horn, and two we were willing to pay the premium for Business Class air and fee free excursions and amenities etc. We expected exceptional service and support. The service by staff was very good and many of the excursions were outstanding. But the ship was tired. We had elevator breakdowns for extented periods, laundry was shut down for hygiene problems, our tender lacked maintenance (forward hatch malfunctioned and drenched some passengers in a rough sea while returning to the ship). The baggage management from airport to the ship was a mess. Our return trip was exhausting. We had to vacate our suite at 8am, muster for a bus trip to a hotel where we sat around for 6 hours in an area with nothing to do but visit a shopping mall. We were routed from Buenas Aires to Lima and then to Miami on Latam Airlines. The second leg left after midnight local time. Although we thought we were staying on the same plane such was not the case. We had to go through security again and rush to another gate....It appeared to us that since a large percentage of their passengers are repeat clients, that Regent treated new clients significantly differently. We know some travelers had direct flights to Miami. We doubt we will choose Regrnt for any future cruising plans. Read Less
Sail Date January 2018
I choose this ' Last on the Bucket List ' cruise partly to visit the Chilean Fiords, The Falkland Islands (to show the wife where I was in 1982), and also Macchu Picchu a pre cruise option. Due to the weather, we did not see ... Read More
I choose this ' Last on the Bucket List ' cruise partly to visit the Chilean Fiords, The Falkland Islands (to show the wife where I was in 1982), and also Macchu Picchu a pre cruise option. Due to the weather, we did not see much of the Fiords or visit The Falklands. To be honest we would not have taken this cruise after our 1st experienced of Regent on the South African cruise in November 2016 but rather than lose the 20% deposit and also we could not find another suitable we decided to give them another chance. This time service was better, bar one waiter in the Compass Rose restaurant. Our cabin was well maintained but needed new balcony furniture. This time the shore excursions were reasonable. However, the one to Santiago and the one in Buenos Aires, too long was spent on the coach. We like german sweet wines and were surprised a Spatlese (sorry no umlaut over the 'a') had been replaced with a kabinet for the same price $60. The cruise was slightly affected by a gastro enteritis bug on the ship but the crew prevented it spreading by ensuring guests sanitized hands regularly and those affected were confined to their cabins. The one main gripe about this cruise was the Matarani port of call, for excursion around Arequipa, was cancelled due to 'infrastructure' problems. The ship would have been at anchor here so I was surprised and did some research and discovered Phoenix Reisen, Silverseas and Hapag Lloyd would visiting later. However, I was unable to find out what the problems were from Guest Relations. No other port of call was included to replace this one and no reimbursement given, so anchorage fees, the 'free' shore excursions and less fuel used obviously contributed to the cruise profits. Also a couple of days prior to our call at Punta Arenas they changed from docking to at anchor, no reason given for this. Docking/at anchor is arranged well in advanced for ships! A Crystal ship was docked when we arrived. We were still a little disappointed with the overall standard of the cruise and on speaking to several repeat Regent customers they informed us standards had deteriorated over the last year or so. Read Less
Sail Date February 2017
The itinerary was boring. There was one lecturer;she was excellent, but she was solo. he food was ok,butt the big problem was that many passengers became ill, including my husband, who happens to be a physician. A trip to the ship's ... Read More
The itinerary was boring. There was one lecturer;she was excellent, but she was solo. he food was ok,butt the big problem was that many passengers became ill, including my husband, who happens to be a physician. A trip to the ship's doctor cost $750 for the doctor's services and another $700 for medication which cost 3 times less in the states. My husband contracted the flu although both of us were vaccinated prior to boarding. The doctor prescribed Tamaflu for each of us; preventively for me and as a treatment for my husband. At $300 per packet, it was almost 3 times the cost in the U.S. as a local pharmacy. I can't imagine a fine cruise line which charges for an upscale experience needing to overcharge their passengers who have no choice but to use their service. Be sure to take every conceivable medication with you on your next cruise...you may need it!!! Read Less
Sail Date February 2017
described as ultra luxury ? nothing of the sort and certainly much of the advertising for this cruise found misleading and thus apparently in violation of ABTA Code of Conduct Rule l. Ship in some respects appeared desperately in need of ... Read More
described as ultra luxury ? nothing of the sort and certainly much of the advertising for this cruise found misleading and thus apparently in violation of ABTA Code of Conduct Rule l. Ship in some respects appeared desperately in need of refurbishment now rather than in a year's time - seeming deficiencies in directions and control for life boat drill - bathrooms with black mould that came off in black streaks - ice machines with black mould report in CDC Sanitation Report 13th 2016 - poor hygiene in restaurants as also referred to in CDC report - language difficulties with junior staff and hence restaurant service slow even though ship not fully booked - tired table clothes, napkins badly ironed and hardly any flowers - restaurant food below standard with meat on occasion either cold, raw or well over-cooked - themed restaurants fully booked or available only by queuing before opening time - mismatch between restaurant opening times and tour times - staff evidently on fixed hours and clearing away well before closing times - some gym equipment not working - virus requiring Code Red declaration probably already on board when cruise started but no notification as highlighted in CDC report - Cod Red procedure was badly managed with poor communication between senior staff and both passengers and junior staff - no clear policy on laundry closing - length of time Code Red in force excessive, suggesting cleaning procedures ineffecive and there being an unknown underlying cause - tendering difficulties which would appear to be a regular problem possibly due to poor condition or out dated design of the tendering platforms and the Mariner having a tendency to roll even in calm waters - cancelled visit to Falklands (an anticipated cruise highlight) without any satisfactory explanation with that visit having apparently also been cancelled on two or the previous three relevant occasions - interestingly the Captain was heard to remark in effect "I am dammed if I go and dammed if I don't - many tours disappointing with long periods on buses trying to find something to look at - shuttle-bus transfers limited and in Matarani downright dangerous with people standing or sitting on the floor being driven fast round precarious hairpin bends - complaints to Destinations staff not responded to - in addition to the Falklands two other ports missed with Regent thereby saving significant amounts in port fees and tours which passengers had paid for up front and - then negative responses to requests for additional free Wifi in respect of the resulting unplanned extra sea days - mid cruise feed-back forms mostly ignored - end-of-cruise feed back forms sent out too late to be completed on board - letter of complaint taking 42 days for Regent to reply (thus breaking ABTA Rule 5) and even then with little attempt to address specific complaints and even less to address a follow up for the many things promised in brochures but not provided or fulfilled no compensation of any sort merely a miserly and time limited £720.00 gesture of good will as a discount off a future cruise booking You can keep Regent's expensive so called ultra luxury - there is lots better at a lower price elsewhere. Read Less
Sail Date January 2016
Looking forward to our trip of a lifetime turned into the trip from H___. After 3 days at sea, we got shut down by a stomach/diarrhea virus for the whole trip. Once we could not serve ourselves due to Code Red, there were not enough ... Read More
Looking forward to our trip of a lifetime turned into the trip from H___. After 3 days at sea, we got shut down by a stomach/diarrhea virus for the whole trip. Once we could not serve ourselves due to Code Red, there were not enough people to serve the passengers. Instead of putting individual salt and pepper packages out at a table, we had to sit and wait for servers to salt and pepper our food while our food got cold. The main breakfast/lunch restaurant food was basically the same everyday. Just average. The Compass Rose restaurant, food was just average. Beef was tough and chewy everywhere on the ship. In Prime 7 it was not “prime” beef. The specialty restaurants were better than the other restaurants. All restaurants had a problem with the food not coming out hot. Other cruise ships offer a casual dining area throughout the afternoon into the evening where you can obtain a sandwich for a quick dinner after you have been touring all day. You had this capability at the pool restaurant but it is closed after 4 pm and are forced to go to the main dining rooms for a long drawn out meal or sit in your room with marginal room service. In regards to our ports, some we wondered why we stopped there as there was nothing to see. The tours were marginal to say the least, the poorest tours we have been on while cruising. Towards the end of our trip we quit going on the tours we booked because of so many poor experiences. Iquique and Coquimbo were missed due to tender issues. This saved Regent money but cost us our experience which we have paid for. In Ushuia we were told we had nets in the engine, our next stop was the Falkland Islands, the highlight of the trip. Instead of fixing it there, we were told we had to miss two more ports, (a total of 4 now) and spend 4 days at sea. We wondered why Regent’s corporate office didn't arrange to fly some divers in to investigate the problem before we got to Ushuaia. It was determined at that time we were ok to run at a normal speed, yet we couldn’t we get to another port early, instead they drug out 4 days at sea. We were all seasoned travelers and understand the problems that can arise with travel. The problem is with how Regent handled the problems. Regent missed ports but no attempt was made to obtain additional ports of call or to procure an earlier arrival at the next port to get us off the ship. No attempt was made to provide any additional activities or entertainment by the cruise director to make our days more palatable at sea, now of which there were 10. We were on a constant code red due to intestinal illnesses. No attempt was made to make our life better such as no laundry charges (they shut the self serve laundry down), many of us packed less relying on the laundromat. This is an added cost to us. Our level of service was greatly diminished due to the extra disinfecting and lack of staff. The crew was inattentive to passengers, why try since we were all so unhappy? Missing ports saved fuel, docking expenses and tour expenses. At no time was there an attempt made to get us to the next port earlier even when it was a tender port, instead the captain slowed the ship down to 13 knots to poke along to our next destination. We have been on Tauck where a similar thing happened in Europe and they changed buses, dockage etc. to accommodate the guests and made the negative a positive. (By the way Tauck tours are awesome) We sent a letter to Regent and were offered $1000.00 on our next cruise. This is less than what was being offered on board if we booked another cruise. Our travel agent has quit referring customers to Regent after our experiences and treatment. Regent has been taken over by Norwegian Cruise lines and apparently has lost their ability to provide the quality and customer service they were known for. Read Less
Sail Date January 2016
I had wanted to try one of the luxury cruise lines, after having sailed multiple time with Princess, Celebrity, RCCL, NCL, and others. This was our first try with Regent, and it was mixed. First, the good. Our stateroom was ... Read More
I had wanted to try one of the luxury cruise lines, after having sailed multiple time with Princess, Celebrity, RCCL, NCL, and others. This was our first try with Regent, and it was mixed. First, the good. Our stateroom was incredible. Even though it was a lower level veranda suite (#899) and at the very end of the hallway, it was huge, with a walk-in closet, bathroom with tub and shower, and plenty of room to lounge about. The bed was comfortable, although we did have to ask for better pillows. L'Occitane toiletries were wonderful. The refrigerator in the room was fully stocked when we boarded, but with selections we did not care for. But not to worry - our room steward, Jonell, was on top of everything, and had fulfilled our beverage requests within less than a day. He even managed to acquire a case of diet root beer (which is never available on ANY cruise ship!). In addition, there was a chilled bottle of champagne waiting, and bottles of both Baileys and a port wine were brought along with our other requests. Service on the ship was flawless. I think the word "no" must be banned from their vocabularies, as we were only told "no" a couple of times, and that was from the passenger services desk (asking for binoculars and for refunds for missed ports). All waiters were accommodating, even getting wines from other restaurants on request. As I said before, our room steward and his assistant were fabulous, and were able to find things the desk said were unavailable. The entertainers were even accommodating. We enjoyed dancing before dinner, and the band made the effort to learn the songs we'd requested. Ship personnel are encouraged to mix and mingle with passengers, so one gets to know both the other passengers and the staff, as much as you desire. No one was intrusive, but they were all friendly and available. The food was good quality, but did not vary much. Main courses changed daily, and rotated on a weekly schedule, but the supplementary courses did not change at all. There is no buffet at night, so the restaurants or room service are the only choices. One nice thing was that the menus for all restaurants are on the in-room TV all day, so you can at least see what's being offered. We had reserved the special dining venues (1 night at each) prior to boarding, but did not have much trouble adding nights as needed. The steaks were the best I have ever eaten anywhere. The wines were equally good, and included (which was dangerous for my diet). Included shore excursions were generally uninspired. Several were large bus tours, which were difficult to hear and see from. The smaller tours were better, generally, but the Tango Show in Buenos Aires was the absolute highlight, and was an included tour. Tours to lagoons to see wildlife would have been much better had I thought to bring binoculars. I generally book our excursions through non-ship sites, and found Regent's to be lacking overall. The entertainment on board was generally very good, and many were excellent. The lectures were variable, but we did thoroughly enjoy Terry Breen, who has quite a following on Regent ships. Production numbers were amazing, and the occasional comedian, musician, etc. were quite good. Now the disappointments - we had 4 tender ports, and missed 3 of them due to rough seas (2 ports) and a fishing net getting caught in our propeller (Falklands). The only tender port we actually made was in a protected cove so the seas did not affect it. The fishing net slowed us down so that we did not have time to get to the Falklands, and apparently there are no certified divers in the southern part of So. America. That was hugely disappointing. Sea days on Regent Mariner were boring. We had been accustomed to having so many options, it was difficult to fit them all in. The smaller Mariner offered primarily games (bridge, canasta, trivia) and a couple of lectures. A GI bug invaded the ship during our first week, and was quite persistent. Although I understand the need to follow CDC guidelines in order to wipe that bug out, the ship cancelled several things which did not make sense to us, and were never explained. For example, a wine tasting event was cancelled despite the fact that each participant had his/her own glassware and wines were poured by staff. The appetizers, which had been passed by waiters during the pre-dinner hour, were stopped altogether. The free laundromat for passengers was also shut and locked due to the illness. There may be an explanation for why this was necessary, but I never heard it. The poor quality shore excursions were the only other disappointment on our trip. Despite these negatives, we will give Regent 1 more try and see how they do next time. Read Less
Sail Date January 2016
My husband and I joined the Regent Seven Seas Mariner in Lima on 31st January 2016 – a 53 night cruise bound for Miami via Buenos Aires and Rio de Janeiro. Although we had booked a Concierge D level room this was a disappointment and ... Read More
My husband and I joined the Regent Seven Seas Mariner in Lima on 31st January 2016 – a 53 night cruise bound for Miami via Buenos Aires and Rio de Janeiro. Although we had booked a Concierge D level room this was a disappointment and noticeably smaller than the suites on the Voyager. Even the bathroom was much smaller. The ship is tired and in need of refurbishment which is scheduled for late 2017. We were bitterly disappointed in the first two legs of our cruise from Lima to Buenos Aires and Buenos Aires to Rio de Janeiro. Problems started soon after departing Lima when on-board gastroenteritis reached reportable levels and Code Red restrictions were enforced. This meant the public laundries were closed, there was no salt or pepper or other condiments left on the dining tables, you had to wait for an attendant to bring them by which time the food was cold, there were no nibbles with drinks and every surface was constantly damp because of extreme disinfectant being sprayed throughout the ship. The staff tried the best they could, but even their numbers were depleted because of illness, so they were under continuous pressure. These restrictions lasted most of the cruise so passengers felt that being charged even half the normal amount to have their laundry done by the ship was less than satisfactory. I choose cruises based on their itinerary and that was the main reason for choosing Regent. The advertised destinations including the Chilean Fjords, Punta Arenas, the Beagle Channel and the Falkland Islands, as well as the opportunity to swim and snorkel at some amazing destinations further North were what attracted me. What a letdown this was. Of the 20 different advertised ports, we missed 7 mostly because of perceived difficulty in launching tenders and one due to being quarantined because of shipboard illness. We were constantly being told there was a storm cell following us, but apart from a few days of overcast weather, we encountered no severe weather, rough seas or strong winds. There was never any difficulty walking around the ship hence why we missed so many ports remains a mystery. I would question the timing of the itinerary which meant the ship arrived in some ports in the afternoon when winds (and sea swell) are usually at their highest. I would also question why a captain would choose to pass through an area such as the Beagle Channel in the dark knowing that everyone on board wanted to see the sights in this picturesque area? We missed most of the Glaciers in this area because of poor timing. The Captain decided when leaving Ushuaia, two days prior to scheduled arrival that it would be too rough to tender in the Falkland Islands, so we limped up the East Coast to Punta Del Este at a sluggish 12 knots. We had 15 sea days instead of 8 making it more like a cheap relocation cruise than the luxury all-inclusive adventure exploring interesting new locations that we had paid for. The worst time was spent in the port of Santos, the largest port in Brazil. As mentioned by others, the ship’s emergency generator failed to operate during testing, so it took 4 days to locate and install a temporary emergency generator. During the remainder of the time in Santos we were confined to the ship because the first day we did an orientation tour of the town and were repeatedly told by the local guide how dangerous the town was and that it is unwise to walk around the area. It was impossible to spend any time on the balcony because of the unbearable noise emanating from the grain silos and train line directly opposite the wharf and swimming on board was out of the question because it rained the entire time. No additional tours or entertainment (apart from screening a couple of movies everyone had already seen) was organised, so it is impossible to overstate the frustration felt by people on board. As a result we missed out on 3 ports where swimming and snorkelling were to be highlights. The company has made an offer of a small amount of discount on a future cruise, but I’m afraid I have lost faith in Regent being able to deliver their advertised itinerary. Thankfully the final leg from Rio to Miami was an improvement even though shipboard illness persisted for about a week and we missed landing on Devil’s Island, another disappointment. The food on board the Mariner is well presented and often quite enjoyable however, there is little variation in the menu which rotates every 10 days or so. Breakfast also lacks variation. The specialty restaurants were good quality and the service on board was of a high standard but disrupted because of the illness. The regular cast of entertainers were extremely competent but the same shows were repeated on each leg of the cruise, alright if you were only doing one leg. Embarking was an easy process with lots of staff around to guide you, but arriving in Miami there was a long wait to disembark because of the port authorities (a common occurrence by all accounts). Best not to book transport too close to anticipated docking time. I would advise you not to rely too heavily on destinations when booking your cruise, otherwise you will be as disappointed as I was when you miss a lot of ports. Read Less
Sail Date January 2016
Lima to Buenos Aires. We were expecting a luxury all inclusive cruise, because this is what they advertise. We discovered that with this cruise line all inclusive means that you will get the worst land tours you can imagine, with broken ... Read More
Lima to Buenos Aires. We were expecting a luxury all inclusive cruise, because this is what they advertise. We discovered that with this cruise line all inclusive means that you will get the worst land tours you can imagine, with broken down transport, guides that can't speak English, so in other words on this cruise you do not get what you pay for, the company clearly believes that providing its customers with the crapiest tours is ok. It also clearly thinks it's ok to allow you onto a boat that has a GI infection, already on board, and that it is not their fault that you get sick. Whilst all the while serving Luke warm food. The services are massively reduced during a code red, they seem to think that removing coffee from your cabin will stop the infection, that closing the laundry will help. Whilst continuing to serve Luke warm food. They offered us a 50% reduction on the ships laundry, when I explained to them that I had already paid for the use of a laundry onboard and that because they had closed it, the ship would now have to do my laundry free of charge, they agreed, whilst we were getting our laundry done foc they were charging other passengers the full rate!!! We complained throughout the trip, about the standard of the tours, the missed ports, apparently they have only been to the Falkland Islands once in the last 4 years, why is it on the itinerary? They have admitted that on our cruise that although they said that the weather was bad in the Falklands, so they couldn't go it turned out that it was actually ok so we could have gone! Instead because of a 'propeller problem' we limped at half speed 1450 nautical miles, and guess what the propeller apparently magically self-healed, so we missed the Falklands for no reason at all, gosh I wonder how much it saves the company not going to the Falklands ? We were told that someone would respond to our complaints, two months later I have received a letter saying sorry for the awful cruise but all we can offer you is £720 credit towards another one, what a joke will never go on another cruise again. We need to fight these idiots and get our money back no matter their terms and conditions these do not affect our consumer rights, and they should not be allowed to continue to get away with providing such an appalling product. Read Less
Sail Date January 2016
As I started packing for my next cruise I found my notes about our travel from Callao to Rio de Janeiro, thus my delay in filing this review. Overall we still enjoyed this cruise; however the first class service we experienced in the past ... Read More
As I started packing for my next cruise I found my notes about our travel from Callao to Rio de Janeiro, thus my delay in filing this review. Overall we still enjoyed this cruise; however the first class service we experienced in the past seems to have passed and the last leg from Buenos Aires to Rio was less enjoyable. Mainly due to less desirable excursions that are further degraded by incompetent but mandatory Brazilian guides. The expected luxury cruise experience was diminished by the following observations: After moving into our cabin we found a rotten orange in our fruit bowl. We called for help with the coffee maker. After 20 minutes we made another call since nobody came or called back. First morning we ordered room service for breakfast. The coffee was okay but the omelets were dry and cold, the fruit wasn’t ripe and the toast was stale. No more breakfast in the cabin! Some drawers in the credenza were faulty since some screws were missing. I reported this fact but nobody ever came to correct. The shower doors slammed forward and backward with medium swells making loud noise. Our cabin was on deck 10 and in the morning the crew was dragging chairs above us. This was a daily disturbance. The balcony door screamed in heavy wind due to vibration of the seal. Unfriendly personnel at the doctor’s office (nurse Ratched) and MD Gustavo. Read Less
Sail Date March 2015
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click