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5 Oceania Lima Cruise Reviews

Lima is the worst embarkation experience ever. Our transfer dropped us off a Oceania pickup point filled with hucksters trying to help us with our bags. We were lucky when we got on the Oceania coach to take us to the ship. There were ... Read More
Lima is the worst embarkation experience ever. Our transfer dropped us off a Oceania pickup point filled with hucksters trying to help us with our bags. We were lucky when we got on the Oceania coach to take us to the ship. There were only two of us. The competition with shipping trucks was chaos. The backup for the port security guard to check our passport and sift through disorganized paperwork to find our name took and inordinate amount of time. Imagine the later coaches FILLED with passenger. The back up was horrible. My wife has special dietary restrictions. It took a third of the cruise before the came close to meeting her needs. The ship is tired and outdated. We went on the Basic City Tour Excursion in Iquique in the Atacama Desert. Oceania put 25 elderly passengers coming from winter in North America on an UNAIRCONDITIONED bus with temps in the high 80 in the . By the time we got to town, I was soaked with sweat. I told the tour guide he needed to get the bus fixed. We did a walk around and a tour of a museum and palace. When we met up with the bus, it was not fixed. I bailed on the excursion and walked back to take the shuttle back to the ship. I complained at the excursion desk. After a non-committal initial response, Oceania sent a second written reply giving us a 25% refund. HOW GENEROUS, he said facetiously. There was so much right and wrong about the cruise. When you can't use the toilet in your cabin and they can't get your wife's food correct, it spoils the whole cruise experience. Our previous experience on the Oceania Marina was entirely different. My final word for Oceania is this. Viking Ocean cruises is coming for you with a fleet a brand new ships and a base cabin that is better than this ship's veranda cabin. The days with you can compete with an outdated ship and an inferior cabin (bathroom) design ARE NUMBERED. The word is going to get out. A 'luxury cruiseline'. Not on this ship. Read Less
Sail Date February 2018
You only have to screw up one cruise experience to lose a devoted customer and despite 9 great experiences, the 10th one was bad enough for us to cancel a cruise scheduled for Jan '19 and put Oceania at the bottom of our cruise ... Read More
You only have to screw up one cruise experience to lose a devoted customer and despite 9 great experiences, the 10th one was bad enough for us to cancel a cruise scheduled for Jan '19 and put Oceania at the bottom of our cruise operator list. We chose this cruise exclusively to see Easter Island, and took Marina because Oceania had always done a great job (9 previous cruises). Not this time! #10 was a disaster from end to end. The ship is grand, well-appointed and the Penthouse 3 suite we booked was spacious and well-appointed. The start in Peru. The ship is joined in two stages: first a port shuttle and then on the dock itself. On the day, we lined up for the shuttle bus for well over an hour in the blazing sun - no shelter, not water - and those who were in the queue saw others pay an attendant and skip the line. No amount of protest was to any avail, and had it been a younger crowd, there could well have been violence. When we did get to the ship, it was to join another long line - still in the sun and without water or shelter. Little did we know that this attitude to passenger health and comfort was to persist throughout the voyage. There was no acknowledgement of the dibacle from the officers. People returning from a pre-cruise Machu Picchu excursion came back with all sorts of infections, but no one went to the medical group (owing to rumours about high costs of treatment) and so illness was transmitted. My wife came down with a bacterial infection on Day 3, there were multiple visits to the medical department and one relapse, and she was mobile though weak on the third last day. Throughout the doctor and nurses were terrific - though we hope the insurance come through. I attribute this entire health problem to the protracted stress of waiting at the two port locations and the failure of the ship to check out health of passengers returning from an area where infections were predicable. We never got to go ashore until Bora Bora! Then, there is the tendering, and most of the landings on this cruise were by tender: if you do not sign up for the exorbitantly priced Oceania excursions, you not get to go off the ship until all the Oceania tours passengers have been tendered and in the case of Day 1 at Easter Island that meant that you did not get off until 13:00, whereas tendering (which was uniformly a shambles) was due to start at 08:00. The tendering itself was so awkward that even the scheduled tours were hopelessly late. And, the officer class as a group were remote and seemed pretty arrogant. Information was not communicated for many days after the GI virus (not the one we had) hit both crew and passengers. As with the boarding process, the problem went unacknowledged until it could no longer be denied and a CDC protocol was invoked that treated passengers as problems rather than victims. An example would be that items like glassware, towels, ice buckets all were gone more than 2 days before we reached Tahiti. We had thought that we were disgruntled because illness had kept us from participating in the activities offered by the ship, but, owing to the 15-hour wait to get to our transport off Tahiti, we talked to a number of fellow passengers who were even more disgruntled and critical than we. Very disappointed! Read Less
Sail Date January 2018
We wrote to Oceania with a complaint over two weeks ago. Haven't had even the courtesy of an acknowledgement. Sums them up! Here's what we had to say: Oceania failed to meet our expectations. Put simply, the product quality ... Read More
We wrote to Oceania with a complaint over two weeks ago. Haven't had even the courtesy of an acknowledgement. Sums them up! Here's what we had to say: Oceania failed to meet our expectations. Put simply, the product quality isn’t adequate for the price paid. Although this was our first time sailing with Oceania, we’re experienced cruisers on Azamara, Silversea and Windstar. Our observations are as follows: Joining The Ship. A complete shambles. We pitched up at the port entrance at 1230 with a local chauffeur driver from Lima Cabs. We were redirected to an unmarked drop off point some 300 metres away, to be met by two unwashed tramps wearing last year’s dirty orange overalls – they turned out to be the “baggage handlers”. No Oceania signage, no ship rep, nor a port agent. Our driver wasn’t happy and refused to leave us – which says a lot for the situation. After ten minutes another two passengers arrived, and ten minutes later an unmarked bus turned up with what we assume was someone from the port agent’s office. Our bags were dumped in the bus baggage hold and hands held out for a tip – even more blatant than Miami! We waited a further twenty minutes before the bus took us back through the port entrance and on to the ship. A complete 0/10 initial impression…. Cabin. Our first time on Deck 7 on an R Class – we’ve always booked Deck 8 on Azamara. Small but acceptable – like Azamara but prior to refurb. Carpets not that clean with old stains very evident. Cabin not that clean – acceptable, but hidden dust and hairs if you go looking. Comfortable bed. Nice bedding. Ancient phone system that doesn’t work that well. Very small TV. Poor choice of channels. In suite wifi pathetic – in fact the on-board wifi is slow throughout, massively overpriced, and in serious need of an upgrade. Cheap and nasty toiletries. Nice Champagne on arrival – better brand than the usual. Overall only 6/10 though. Housekeeping. We had an irritating Chinese lady housekeeper whose main interest in life seemed to be to get guests out of their cabins asap so that she could get on with her day. The “Privacy Please” sign was observed, but she’d happily bang our cabin door with her vacuum cleaner at 0730 in the morning. She’d shout to colleagues, etc., and make as much noise as possible when cleaning adjacent cabins. Her job could be done quietly, but it wasn’t. It also wasn’t done very well – marks on mirrors stayed there for days, etc. Perhaps the crew are just under massive time pressure? Worst aspect was balcony cleaning. We sleep with the balcony door open, and were disturbed one morning at 0800, curtains open and whilst still in bed, by a housekeeping oik unlocking all the connecting balcony doors. When I complained to the housekeeper, her response was “there is a cleaning schedule – we left a notice on your bed”. No apology. The note didn’t say that someone would be on your balcony at eight in the morning. The balcony cleaning didn’t even get done – we still had bird poo from the Patagonian fiords on the balcony on arrival in Buenos Aires. Overall just 4/10 Room Service. Hard to get hold of, but service very good once an order was placed. 8/10 Food The biggest let down of all. Food quality was erratic and certainly didn’t merit the “finest at sea” tag. The flowery and highly descriptive menus do NOT meet the reality of what turns up on your plate. We gave up eating in the main dining room because of the uncertainty as to whether you were both going to get acceptable edible food. We ended up eating many meals in the buffet, simply because if something was duff it was easily changed. Food Highs Fresh pasta (Toscana) Consistent high quality breads Superb cheese. Wide choice (10/10) Very good cold meats (buffet) Chef pasta station (buffet) Food Lows Undercooked grilled salmon still freezing cold in the middle (Polo) Overcooked steak (Polo) Risotto made from pre-cooked rice (Toscana) Soupe de poisson thickened with cream. Yuk! Unrisen choc soufflé (even Viagra wouldn’t help!) (main DR) Undercooked veggies – daily problem throughout Unripe fruit throughout (1/10) Overcooked lamb (main DR) Undercooked stews (buffet) Poor speciality foods – a very limp representation of the country they purport to represent. Often bland and tasteless Toscana couldn’t make Saltimbocca on less than 24 hours prior notice – unbelievable! From the above list you might take us as “picky”, but we’re not! A simple premise is to only offer what you can do well, and to not offer those dishes which you cannot consistently produce to high standards. With respect, we don’t think that either Polo or Toscana would survive more than six months on the High St in any major city – they just aren’t good enough. Company hype about the food builds up an expectation which you fail to deliver. We spoke with chef Farid Oudir about the erratic quality of the food and felt that he wasn’t at all interested in our fair criticism. He listened politely, but then was more interested in quoting statistics about his staff’s massive output. Institutionally complacent perhaps? We thought so. Overall, just 5/10 Wait Staff. Friendly and tried their best. Not one cause for complaint. Star employees were bar tender Wawan in the Main Dining Room bar (our only source of a decent espresso after dinner), and Main Dining Room receptionist Mercy, who amazingly seemed to pick up almost every guest’s name within two days! 10/10 Destination Services. Massively overpriced and of only average quality. We don’t mind an old bus, but there’s no reason why the windows should be dirty. Maybe the staff were too busy talking to check the cleanliness? Tour guides often very poor, with very poor English. Only the guides in Puerto Montt and Port Stanley were any good. The others just didn’t know their stuff, and their unrehearsed presentations in poor English were embarrassing to have to sit through. Just 5/10. Disembarkation. We were the last group of about 40 independent travellers off the ship at 0900. Not a single one of the officers or crew were at the bottom of the gangplank to say goodbye. Kind of sums the company up….. We booked Oceania as it was an R Class ship doing an itinerary that we wanted to do. That itinerary was great, but the ship failed to live up to expectations. Oceania could do much much better. Read Less
Sail Date October 2016
We boarded the Regatta in Lima for a 33 night cruise to Rio de Janeiro. I was lucky to have had the chance to use the Launderette during the first few days before it was closed for the rest of the cruise due to a GI outbreak. On the ... Read More
We boarded the Regatta in Lima for a 33 night cruise to Rio de Janeiro. I was lucky to have had the chance to use the Launderette during the first few days before it was closed for the rest of the cruise due to a GI outbreak. On the cruise Lima to Buenos Aries (BA), a bundled laundry service was offered at just $12.50 for 20 items, however, this increased to $24.95 from BA to Rio. Why!? Oceania. The two speciality restaurants on board were a grill and an Italian and these were both excellent with very good staff. However the Terrace Cafe had a poor selection of staff who never knew what was in anything and had poor english, this stood out more when they had to deal with all the serving etc due to the GI outbreak. The GDR was very good and most of the staff here were also very good. It's not easy dealing with mass catering. We were disappointed that the Ice Cream/Milk Shake Station closed at 4pm on ALL days, as when you return late afternoon from shore on a hot day I feel this should have been available. The milk shakes were excellent. The wave grill produced the best burgers I have had and it was good to have it open until 4pm for when you returned too late for lunch. Shortly after being on board, the ship advised us that some passengers were reporting GI symptoms and they gave every cabin an information sheet about the Norovirus. As the cruise progressed the stateroom letters changed to 'guests showing symptoms of acute gastroenteritis'. They stated that the ship's staff had immediately deployed its Response Plan, developed in accordance with CDC guidelines. Here, I am afraid I have to disagree! A 'Response Plan' would be something that would be put into place overnight NOT thinking of things to do from one day to the next! Staffing the hand cleansing stations came one day, a few days later they closed the Launderette, then they took away the salt and pepper pots. A day later they closed the Library. A few days later they took away the menu binders etc etc. That's not 'a plan', in my opinion. The sanitation of the tables in the bars was often very badly timed, ie just as Happy Hour started and people would be arriving and having to drink on wet smelly tables, as they could not be wiped dry. 30 mins earlier would have made a big difference Oceania. We thoroughly enjoyed the Martini tastings and the Margarita tastings that were arranged in the bars but felt that the Wine tastings were overpriced. I do not believe that ships should make a big profit out of entertainment. Unfortunately, after being on board a week I went down with severe diarrhea and attended the medical centre. Here I was told that they had caught it early and was given imodium. Three days later it was back with vengeance so I attended the medical centre again together with many many other passengers and crew. This time I was given antibiotics for bacteria, so we are now not dealing with Norovirus, in my opinion. I was isolated in my cabin (concierge level 7), together with my husband. The couple from the cabin next door had disembarked and we saw an extra bed go in followed by three crew members needing isolation. Room service during this period was diabolical. As everyone has stated, the atmosphere on board did not make for ideal holiday conditions and the entertainment and things 'to do' were lacking. There was only one lecturer on board which was a disappointment but at least the one we did have was excellent, providing a great deal of information about South America. On the last day of our cruise, my diarrhea had returned. I took some imodium and flew home. On my return to Scarborough UK I went to see my Doctor and a sample was sent to the hospital lab. The diarrhea continued whilst the lab did their work as it was not advisable for me to take imodium until the reason was diagnosed. My Doctor then rang me to say that the lab had found Entamoeba histolytic and that I needed immediate treatment for Amoebiasis and a blood test to check my liver.Treatment involved two medications, the second one coming from the Institute of Tropical Diseases in Belgium. I am still taking this now and reflecting on my worst ever holiday. Whether I got this parasite from Peru or from the Regatta, I do not know. I would be very interested to hear reviews from anyone else who was ill on board, as to whether they have had further investigations on their return home. My husband has been cleared. My low score for embarkment is due to the fact that there was no compulsory hand cleansing when boarding in Lima, where the staff blame for all disease. The enrichment score is for the excellent lecturer but not for Oceania who should have provided more than one lecturer for 33 nights. I have informed Oceania of all of this. Read Less
Sail Date February 2016
We'd heard great things about the food on Oceania. Of course we'd also heard there was nothing to do on the ship(quite true). But let's get back to the selling point -- the food. Well maybe it would have been better if ... Read More
We'd heard great things about the food on Oceania. Of course we'd also heard there was nothing to do on the ship(quite true). But let's get back to the selling point -- the food. Well maybe it would have been better if they hadn't gotten to the Noro Virus, or as they preferred to describe it, a gastro-intestional virus stiking more than 2% of the passengers. Because once they got the sickness bye bye to snacks. Bye bye to carpaccio or raw fish. Bye bye to medium rare steak. But even before that, the food in the Grand Dining Room was certainly no better than the food on any other ship. And the specialty dining rooms never seemed to be available when we tried to book an additional night(you get four. Some people got another thirteen or so. We didn't). We didn't despite being in concierge and on that note, worst concierge ever. Don't spend the money for that. I found most of the crew pleasant and accommodating, but the conciergess, Tom and Javier, you know who you are, were a lot of talk and no follow-through. Also worst embarkation ever. Twenty-five minutes and the ship cards had the wrong photos on them: the credit card was wrong: the lunch arrived two hours after the ship sailed. And, oh, yes, because we were in concierge level we had priority delivery. Read Less
Sail Date April 2015
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