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19 Oceania Lima Cruise Reviews

My spouse and I are experienced cruisers. On this voyage we sailed from Lima,Peru to NYC via the Panama Canal. The trip was adversely impacted by an outbreak of gastrointestinal illness(probably Norovirus) which can't be blamed on ... Read More
My spouse and I are experienced cruisers. On this voyage we sailed from Lima,Peru to NYC via the Panama Canal. The trip was adversely impacted by an outbreak of gastrointestinal illness(probably Norovirus) which can't be blamed on Oceana. However, their response was a disaster. Numerous activities were curtailed or canceled, and venues closed,even those unrelated to food or bathroom services, such as art classes and the library. Non transparent, inadequate explanations and insincere sounding excuses were provided, but no compensation was offered for services not provided as advertised nor for the significant inconveniences incurred. Free laundry service and significant discounts on future cruises come to mind. Unrelated problems included especially poor service in main bar/cocktail areas and disjointed, amateurish service in main dining room, terrace cafe and terrace grill where food was adequate but certainly not "the best cuisine at sea". Specialty restaurants were better with the exception of Polo which was terrible. Inexcusable shortages of sport drinks, and quality fruits, which looked good but tasted bad, were additional problems. Enrichment program lectures were very poor except for those given by a fellow guest. Invited performers were generally good. The ship's ensemble were enthusiastic but amateurish with the notable exception of the excellent band. Embarkation and disembarkation were handled smoothly. Panama Canal and Puerto Limone, Costa Rica and Miami were notable ports of call. Other Central American and Caribbean stops were a waste of time except for the nice beaches. Harvest Caye, Belize and Costa Maya, Mexico were Disneyland replicas without the fun. Unfortunately missed Norfolk, Va because of weather concerns. All in all, a bad experience. Read Less
Sail Date March 2019
Some stops were boring, food has gone down, quarantined without much consulting with nurse or Doctor and whole ship under watch for illness. Quarantined for 48 hours while some for just 24--communication was very poor about this issue. ... Read More
Some stops were boring, food has gone down, quarantined without much consulting with nurse or Doctor and whole ship under watch for illness. Quarantined for 48 hours while some for just 24--communication was very poor about this issue. Many complained about service in some areas especially the dining room and I felt the rooms needed a major cleaning especially the carpets But we still had some great people--our butler and room attendants were great. Some of the mater-dies were also great. Had dinner with the General manager and that was a delightful night We have been on 5 Oceania cruises and this one was very disappointing Items in the boutiques we very high end and too pricey. I would like to see them have more local items as some of the other ships offer. More souvenir items The speakers put most listeners to sleep and there were not many interesting things to do on the at sea days Read Less
Sail Date February 2018
Beautiful ship decor to match any 6 star hotel. How ever...... When faced with a gastric bug hitting crew and staff leaving Lima and continuing for the full length of our trip never being under control, we both suffered the day ... Read More
Beautiful ship decor to match any 6 star hotel. How ever...... When faced with a gastric bug hitting crew and staff leaving Lima and continuing for the full length of our trip never being under control, we both suffered the day after leaving the ship. The jacuzzis were never closed or the pool. Activities were curtailed so the saving to Ociana must have been huge. Trivia was cancelled because they had not enough pens? No sail away party’s, no end of Cruise party. Executive suit closed no tea or coffee for cabins only room service which was slow due to the large amount of people just tying to get a cup of coffee. All self service tea and coffee machines closed. We have never had to drink so much coke or lemonade as it was easter to get hold of. Laundry was closed so no access even to the iron. Offered half price laundry but when the finale end of cruse itemised invoice arrived no reduction, question this and was told we had used the wrong form? The suites were slowly stripped over a period of a week of any luxury items, the day before we disembarked we were down to cheap plastic cups instead of glasses in our room. We had a penthouse suite that we paid a lot of money for started out a very lovely room ended up looking like a basic room no frills in a cheap hotel. I complained my holiday ended in 5 days time not today and was told they need time to sanitize all items in the rooms. Ociana this is not my problem, Ociana that’s your problem. Dinning areas was impacted on in the main dining room lunch was cancelled, leaving the Waves grill and the buffet only for lunch, not what signed up for beef burger and chips or salads. Entertainment on leaving Lima poor string quartet were depressing and gloomy. Excellent enrichment leactures James Peterkin. Excellent ports and tender crews were extremely helpful. Excellent ventriloquist we needed a lift the day he arrived and he gave us one very funny. Onboard show team were very good. People who are Embassidors for Ociana were disgusted with the way the problem on board was delt with never had they experianced anything like this Cruise. Both end of Cruise box’s were full to over flowing never on any cruse have I seen this I can garentee 100% were complaints. People went down and cancelled the gratuities, they were so disgusted with the treatment of customers. We could not as ours were prepaid but would have. Dear old Captain gave out no information at all, made no broadcast ref the problem, and we were at no time offered an explanation about what was going on. Lima be warned in Jan 2018 there is no priority boarding and no shade, you are boraded from the docside, many guest suffered sunburn on day one. 2-3 hours people were stood in the bright sunshine.( no seats) So you pay your money to get what standard you want and get Bradley let down by management on Ocieana. Read Less
Sail Date January 2018
We have been cruising on Seabourn for years and love it. We decided to give Oceania a chance because we liked this itinerary. It was not a good experience. Starting with embarkation which was done at Callao Lima Peru. This port has ... Read More
We have been cruising on Seabourn for years and love it. We decided to give Oceania a chance because we liked this itinerary. It was not a good experience. Starting with embarkation which was done at Callao Lima Peru. This port has absolutely no cruise terminal facilities at all. Passengers lined up on the dock without anyone from Oceania to greet us, direct us or answer questions. Some people waited as long as 3 hours in the sun to board, absolutely unacceptable. The next disaster was trying to get off the boat at Easter island. We waited 4 hours in the lounge area to try to go ashore. The cruise director had warned us the day before that if we could not get back on the boat, it was our problem. We did not want to take a chance that the tenders would not be able to return to the ship and, based upon the cruise directors warning- that was a real possibility. My tour deposit was forfeited and I did not see Easter island. The big claim to fame is the cuisine on board Oceania. Perhaps if you are used to dining at lower end chain restaurants, like chevy's and outback steakhouse, the food would be considered a step up. As a food industry professional, I was not impressed at all. The food was mediocre at best and everything tasted as if it was made with very inexpensive ingredients. The only dining experience I thought was good were the 2 nights I dined at La Reserve. That I do recommend, but, it is expensive as were the wine tastings we attended. When you add our bill for wine and the service fees to the cost of the cruise, items included on Seabourn, the cost was comparable between the 2 cruise lines. The quality of the experince was vastly diffrerent. The penthouse suite we had was ok. The curtains in the room are decorative only and do not open the way they do in a seabourn suite so that you can separate the room into 2 areas. Bathroom was ok, nothing special. Closet was ok. Did not use their excursions, way over priced. Entertainment was very poor in all areas. A few of the public areas were lovely, the martinis bar and the grand lounge in particular. The main dining room was dreadful, it felt like a restaurant in an assisted living home. I did not dine there in the evening at all, too depressing. The buffet dining room was also terrible especially at night, the food was unimaginative and poor quality. I am pretty sure they are not using butter in their croissants and baked goods also. The flavor just was not there. The staff was almost very good especially the butler we had in our suite. The other guests were also great, many fun conversations with interesting people. The other thing that happened on this trip was some sort of a health crisis that slowly but surely shut down facilities one by one. We were given almost no information about what was going on or what to expect. By the final day our robes had even been removed and we had plastic drinking glasses in our room. The final day we were rushed out of the ship at 8am and, unlike seabourn where there is always a line of officers and the cruise director on hand to say goodbye, there was absolutely no one there. In fact, I do not think I ever saw the cruise director at any time during the 18 days on board. To sum it up, I did not feel as if I was a valued client on this ship. I felt as if my needs were unimportant and the quality of my vacation irrelevant to the management. Would I cruise with them again, probably not. Read Less
Sail Date January 2018
Chose this cruise for itinerary. That was the only good thing. Embarkation in Lima was disgraceful. We arrived at port in taxi dropped off outside the port to be faced with a very large queue no shelter from the blistering heat, no staff ... Read More
Chose this cruise for itinerary. That was the only good thing. Embarkation in Lima was disgraceful. We arrived at port in taxi dropped off outside the port to be faced with a very large queue no shelter from the blistering heat, no staff present. We were then transferred to the ship by bus to be met with an even longer queue, waiting to embark,we even had to unload our own cases from the bus, no porters, no Oceania representatives,no organisation. From time we arrived at port to getting on board took us 3 hours no kidding. General manager eventually appeared claiming to lay blame on port of Lima for not having terminal building. Tendering service was another major issue .Easter island took us 4.30 hrs to get off ship, never experienced a tender service so slow,if you are not doing an excursion with the company you are treat like a second class citizen. After visiting the island and returned to the tender point we were faced with another long queue to get back on board 2.30 hours we waited to get on board. Once again general manager blamed conditions of sea and the clientele , not many spring chickens and various disabilities. Staff behind buffet counters in terrace cafe were very unenthusiastic ,didn't seem to be able to use initiative. Many times in waves grill we appeared invisible, took so long to have table set. Presentation of the food wasn't like it used to be. After rainfall, promenade decks were deadly, deckhands didn't seem to be programmed to clear the large pools of water they preferred to place a sign up warning you the decks were slippery when wet. Outbreak of gastroenteritis did not help matters either. Many of the facilities were closed, staff were also affected, restaurants appeared like staff canteens , paper table cloths, menus etc. TV and Movie channels were poor throughout the cruise. Speciality restaurants were excellent waiting staff there couldn't do enough for you. To sum up ,having cruised with Oceania a few year ago, the quality of the service has gone a long way down hill,does not warrant the premium price of the cruise. Will be very surprised if I am the only one with negative reviews. Read Less
Sail Date January 2018
I have been very fortunate to have travelled extensively my whole life, and I have been on many cruises. I just finished the Oceania cruise - Eternal Enchantment (16 Jan - 3 Feb 2018) and the pre-cruise tour - Machu Picchu (13-16 Jan ... Read More
I have been very fortunate to have travelled extensively my whole life, and I have been on many cruises. I just finished the Oceania cruise - Eternal Enchantment (16 Jan - 3 Feb 2018) and the pre-cruise tour - Machu Picchu (13-16 Jan 2018). This was the most expensive cruise (about $28,000 CAD) we (myself and my spouse) have been on, and it was also the least enjoyable cruise we have been on. We (my husband and I) picked Oceania because we were told that we would not be nickel- and-dimed to death; (i.e. pay extra for soft drinks, and specialty coffees, popcorn etc.). Also, we wouldn’t be constantly interrupted by announcements. And, we picked this particular cruise (Eternal Enchantment Lima - Tahiti), and pre-cruise, because of the destinations. (Machu Picchu, Nazca Lines, and Easter Island). I should have recognized the Oceania web site as a red flag. The web site was disorganized, lacked meaningful communication, and was very difficult to use. The cruise - Eternal Enchantment (Lima - Tahiti), itself was ill conceived. Lima did not have the infrastructure (i.e. departure terminal) and Tahiti did not have a large enough airport. (i.e. for 1,000 people to have return flights within a reasonable time). Many of the ports were not designed for cruise ships. It tried to cover too much of the earth’s surface, and forgot that it was in the business of providing vacations. The cruise line did not seem to know its target market, or the passengers in front of them, and they had no skill in managing expectations. The flights that were arranged through Oceania were awful. It was like they were arranged by a psychopathic-sadist who’s goal was to make the journey as difficult and as uncomfortable as possible. Our travel agent phoned and asked if we could fly in a day or two early, or use a direct flight, or less flights. We were told that there was a $250 U.S. disruption fee per person, and the hotel would cost $1,200 US per person per night. That can’t be right. I thought that perhaps there was a communication problem with the representative on the phone. We were also told if we wanted to be picked up in Lima and brought to the hotel, we had to use their flights. Again the idea of a vacation is as less stress as possible. I did not want to be in an airport where I did not know the language, nor how to get to the hotel. So I thought that getting picked up at the airport was worth the over 24 straight hours, three flights, U.S Security and Customs, and four airports. We got picked up and brought to the hotel. Our rooms would not be ready until 3 pm (we knew this), but we were told that if we wanted a room immediately, we could “upgrade” and pay another $100.00 U.S. per person. We had already paid $2,947 CAD per person for this 3 day pre-cruise trip. We have been 27 hours without any sleep, and we just paid to upgrade. However, I think this was just slimy. The rest of the pre-trip was good, until our bus arrived at the ship. It was absolute chaos. The infrastructure was not there, but neither was common sense. Oceania knew when the flights were arriving, and when the pre-trip buses were arriving. How could there be no organization? There was about 800 elderly people in line in the very hot sun. I am guessing the average age was between 65 and 70. We were in line for 1 ½ hours, I understand others were in line for up to 2 ½ hours. No shade, no water, no bathrooms, I honestly thought that someone was going to have a stroke or heart attack or just collapse and die. After being permitted to go on ship, and go through security, there were some of the ship’s crew (3 in a row) in crisp clean uniforms pointing to way to the Marina lounge to register. Really? (No towels, no welcome drink.) Registration itself was quick, but our cabins were not ready. We then had to drag around our carry-on baggage and find somewhere to be until our rooms were ready. I always booked the on shore excurions with the cruise line, because 1) they know more about the available tours and the places than I did, and 2) they can get a bulk deal and, 3) the ship won’t leave without you, if you are on an excursion that they have arranged. Again the vacation is about less anxiety, not more. I booked what shore excursions I could, about 6 months before the trip. I was told that I could book any new shore excursions when they were available or when we got on the ship. When I tried to do this -- they were all full. There were some passengers that came on this trip just for Nazca Lines and/or Easter Island. The Nazca Lines fly over was quickly booked, and there were passengers at the dock with no way of seeing the Nazca Lines. Some of them were able to book the same trip as I had for ½ the price of the one I book through Oceania. Again, it just felt slimy. We arrived at Easter Island, and the ship’s crew seems very happy that we were able to tender to the Island. I am not so sure what the big deal was. But, apparently, about 20% of the time it is not safe to tender to Easter Island. And people that book the cruise mainly for that port, are extremely disappointed when they couldn’t get to the island. There are flights from the mainland (South America) daily. If this is your reason for considering this cruise --- forget it, and book a flight. The staff in the kitchens and cleaning the rooms worked like dogs. Every time I wanted something - coffee, etc., I felt guilty for asking (but there was no way of getting it on your own), because they looked so tired and overworked. Especially after the Novo Virus outbreak. I don’t know much about the Virus outbreak, because we were not told much. But, we were told that the passenger’s health and safety was the ship’s primary concern. Where was that concern when Oceania booked the flights, or when letting us languish in the hot sun for hours, or when the turnaround (passengers finishing their cruise and passengers starting their cruise) is on the same day. I am surprised that more passengers and crew were not sick. From other passengers, I learned that there were 42 passengers in quarantine. I don’t know how many crew were sick, but it was noticeable that crew were missing in the main buffet restaurant. The medical bills were astronomical. For a sinus infection and antibiotics it was $8,500 U.S. For bronchitis, it was $9,000 US. For the average quarantined individual is was about $10,000 U.S. I understand that there was one bill for $18,000 U.S. The cynical part of me, was wondering if the medical center on board was a profit center. Given the high cost of medical care, perhaps there were a lot more people that were sick, but didn’t report to the ships medical officer. The actions that were taken, I also did not understand. Because of the virus outbreak, the passengers no longer had access to the laundry facilities (about $2.00 U.S. a wash, and $1.00 U.S. to dry), but you could pay for your laundry to be done by the ship’s crew for a much greater fee. The library books could not be loaned out, nor could you play trivia pursuit because of the virus outbreak, but you could go to the spa and you could go to the casino. Does this make sense? Again money makers? An example of complete lack of awareness; there were many passengers from Germany. The Theatre movie shown was Dunkirk. Really? Again, Oceania is suppose to be in the business of vacations. Tahiti did not have an airport that could handle 1,000 passengers leaving at the same time. Which would probably be the reason that we had 16 hours between being forced out of our cabin and before our fight departure. And, there was also another cruise line also dropping off hundreds of passengers for return flights home. Just a few days before the end of the trip, we got a phone call stating that we did not have a transfer from the ship to the airport. Really? I stated that we agreed to take the awful flight schedule in order to have transfers to and from the airports. We were told no, if you want transfers to the airport in Tahiti you have to pay another $149 US per person. I thought that we had transfers, and that we were picked up in Lima and transfer to the hotel. And, I explained that $149 US per person seemed pretty expensive. The island of Tahiti is just not that big. It was explained to me, that we had to be out our rooms by 8:00 am (news to me) and flights were not leaving until 11:59 pm (that I knew). Again, we just paid. Again, I thought this was just slimy. Being nickel-and-dimed to death by other cruise lines was beginning to look good, after the large, and unexpected, money grabs from Oceania. With this transfer, we were put in a large reception hall with hundreds of other passengers to wait for our flight. We spent a day in Tahiti in a reception hall….Oceania could not organize a tour? When we were leaving the boat, again there was really nowhere to really be --- so standing in the crowded halls…and they were bringing new passengers aboard. And I am sure the health and safety of these new passengers was not Oceania primary concern. We talked to many other passengers, about their bucket lists, their favorite vacations, other cruise lines, their best cruises etc. Many of the people that were regular Oceania passengers have stated that this cruise was not at the level that previous Oceania cruises have been. Some stated that this would be their last. I have been on many cruises, and plan on being on many more, but this was my first and last Oceanic cruise. Read Less
Sail Date January 2018
I have to agree all that has been said regards the lack of communication on this ship during the gastric virus outbreak, Marina is a beautiful ship.The food very good and the staff we saw,work very hard and are a benefit to the ... Read More
I have to agree all that has been said regards the lack of communication on this ship during the gastric virus outbreak, Marina is a beautiful ship.The food very good and the staff we saw,work very hard and are a benefit to the company. But,we could not understand how the captain allowed some aspects of the ship open.Why could we not put dollars in the laundry machines,yet we could put dollars in the slot machines for the full length of the cruise.We could play tennis,golf and ping pong using all the sport equipment with no cleaning in between use,yet we couldn’t play trivia.We could play black jack but not get fresh coffee.We could all use umbrellas daily,with no cleaning between use,yet have paper menus.The gym ,which is well known as a source of cross infection,remained open as did jacuzzis.We had ice removed yet daily fruit delivered. Our Oceania suite started to be stripped 5 days before disembarkation.When you save for two years for a suite to celebrate two special occasions,you expect on your final day to have what you had on your first day.To get back to your suite and find all the gorgeous books tied in white trash bags and dumped on a table with the extra roll of trash bags,you realise your dream has ended.Silver trays removed,glasses removed,champagne bucket removed,bathroom baskets removed,menus removed,etc,etc.Our cabin was not vacuumed in any way for four days. If we could have been told what and why, maybe we would have understood.But it seemed very sneaky that every time we left the cabin someone sneaked in and removed something.It was uncomfortable. We foresaw the gastric outbreak, with passengers not using any sanitation when entering or leaving restaurants as soon as we embarked. The officers were nowhere to be seen and all Reserve bookings and meals with staff were cancelled. Sadly,despite all the positives of the ship and crew,we will remember our holiday of a lifetime with great sadness. Oceania had the same problem in 2015 and in passengers eyes they haven’t learnt a thing.Extremly poor communication. Read Less
Sail Date January 2018
This was our third cruise with Oceania (all on the Marina) and around 18th overall, and the first where I've felt the need to write a review on this site. Embarkation: Not a great start. In Lima we waited an hour in line in the ... Read More
This was our third cruise with Oceania (all on the Marina) and around 18th overall, and the first where I've felt the need to write a review on this site. Embarkation: Not a great start. In Lima we waited an hour in line in the afternoon sun and heat at the entrance to the port to get on a bus to the ship. The only Oceania presence was a small canopy with the logo on it where you finally got on the bus. At no time did anyone from the cruise show up with water, shade, or an explanation. Passengers were basically left on their own. Once on the bus we were driven to the ship only to find another lineup on the dock. Again it took an hour to get on the ship. Eventually they handed out water and then opened the a second gangway for passengers (it was being used solely for luggage at first). Over the 18 day cruise not once did anyone on the cruise staff make any public reference to the boarding (apparently it was the port's fault). It was as if it had never happened, or they thought passengers would forgive and forget once the cruise got going because we'd be having such a good time. Well that plan didn't work. (Also, unlike every other cruise we've been on, we were never given a health form to fill out when boarding asking whether we were sick). Easter Island: For most people this was the main reason for going on this cruise, and we were very aware that there was a chance we wouldn't get on the island. The morning we arrived we had to wait three hours in the theatre for the tender (got off at 1030 and we weren't on a tour, which seems to be a short wait compared to others). We were happy just to know that we would be going ashore, but I think Oceania should explain to people what's happening with the tenders. Once we got to the tenders we knew why it was taking so long. The swells were so strong that the loading was going very slowly. Every passenger had to wait for the crew on the tender to say 'Go' and then they would pull you onto the tender (or else you could fall between the tender and the ship). The crew basically did this all day (for two days), so everyone agreed they deserved a medal (and for Oceania for making sure we got onto the island both days). In reference to an earlier review, the cruise director did not say if you got on shore it wasn't guaranteed you'd get back on board. What he said was that this only applied to passengers who chose to stay the night on Easter Island, since it wasn't guaranteed the tenders would run on the second day. There was never any question we wouldn't get back to the ship on the first day. The guest lecturer (the British Consul General on Easter Island) was excellent. Virus: On the Wednesday night we noticed that the restaurant we were in was using paper menus. Thursday evening people started saying something was going around. Friday afternoon was the first time there was any announcement that there was a virus. This should have been announced sooner as that might have helped to lessen the impact. Basically everyone, as alway, was asked to wash their hands a lot, and stay in cabins if sick. They also cancelled trivia. Since we love doing trivia, this didn't go over well. We complained, but they said it was because the pens and paper were shared. They could have just asked people to bring their own paper and pen. What was more upsetting was that other activities continued (bingo, bridge, etc, and the clubs and mallets for shuffleboard, minigolf and croquet were never locked up, so could be used by anyone). They also closed the public laundry rooms on each deck because of all the buttons on the machines, and the library, but kept the casino open (presumably since it makes money for them). Basically everyone felt that this outbreak was not handled well at all. They obviously couldn't help the virus being on board, but they seemed to pick and choose which services were shut down and which weren't, there was hardly any information on the status of the outbreak,, etc. This lasted for the last week of the cruise, and it felt like everyone just wanted the cruise to end. Re some earlier reviews, -the only lounge closed was the Concierge lounge for certain cabins. All the other lounges were open. -the main diningroom was closed the last four or five days because the ship was in port every day. The diningroom never opens for lunch when in port, but it was open other days -never had a problem getting coffee, though a crew member was at the self serve machines to do it for you. The Barista coffee area was open the whole time, and in fact had the best cappuccinos I've ever had on a cruise. -we found the food to be the very good quality we've come to expect, though it's understandable it things weren't always up to par since quite a few crew were sick as well. Overall, apart from the great effort to get us onto Easter Island (and get the people from Pitcairn Island on board) the cruise was a disappointment. I've found on previous Marina cruises that there are not very many activies compared to other cruiselines, so cancelling/closing things because of the virus made things worse. The 'work' crew (room attendants, restaurant staff, deck attendants, etc) work very hard and were great, but they were let down by the senior staff and the almost complete lack of communication or acknowledgement of any issues (and yes, the senior officers, ie general manager, seemed arrogant and never admitted any fault). I had to be persuaded to take this cruise, and doubt that anything will persuade me to take another Oceania cruise. Read Less
Sail Date January 2018
Cruise Lima to Papette with Marina First checkin procedure in Callao We were dropped off by taxi and there was already a row of a few hundred people. It certainly took almost 2 hours before we were at a bus. We had to put our ... Read More
Cruise Lima to Papette with Marina First checkin procedure in Callao We were dropped off by taxi and there was already a row of a few hundred people. It certainly took almost 2 hours before we were at a bus. We had to put our suitcases ourselves in the storage space of the bus and board ourselves. No employee of Oceania is present. We had been standing in the hot sun for a long time and nothing was offered like a glass of water. After sitting in the bus for half an hour, we had to take the bags out of the bus and take a seat at the back of the line that was even bigger. Still no one from Oceania. Could hand-in the suitcases now. After standing for another 1.5 hours, water was offered and we were finally able to check in. This procedure went well. Easter Island and other tender ports Tendering appears to be difficult to organize for Oceania. They have so many tours themselves that they have to go off first, so that the independents have to wait a long, long time. They advised to pick up tickets one hour before the tender time. In practice, however, it appeared that there was a waiting time of sometimes 3 to 4 hours before we were allowed to go ashore. Because there were quite a few wheelchairs and people who had difficulty in walking, it took a long time before a tender was full. The unloading of a tender also caused many difficulties especially on Easter Island. Everyone wanted to get out first so that the last row was left and the balance of the boat was disturbed and the tender banging harder against the ship. On half of our cruise, it turned out that there was a notifiable intestinal infection (probably paratyphoid) on board. According to the manager of the restaurant, it was not the Noro virus. Library and other public places were closed. More than 54 guests and 10 employees had this infection. Reportedly, a visit to the doctor cost $ 490, - and if someone had to be admitted to the small hospital on the boat that was $ 4000 a night. A passenger had to stay 4 nights and pay $ 17,000. I wonder if any Dutch insurance would pay these costs. Pure scam. Also the announcement was made by the cruise director that guests who wanted to stay overnight on Easter Island did not get the assurance that they could be picked up the next day. Seems impossible to us as our passports were confiscated. Oceania says they have the best restaurants on board. Two years ago that was probably true, but this trip put a question mark on the taste (very flat) also at the special restaurants. We had a nice trip, but given our experiences with tenders and check-in, we would certainly not give Oceania a 5*****. Read Less
Sail Date January 2018
The itinerary was outstanding: Lima -> Pisco->Easter Island->Pitcairn -> South Pacific Islands but the cruise started out poorly. Oceania scheduled our air trip using LAN. LAN lost our luggage and because of the itinerary it ... Read More
The itinerary was outstanding: Lima -> Pisco->Easter Island->Pitcairn -> South Pacific Islands but the cruise started out poorly. Oceania scheduled our air trip using LAN. LAN lost our luggage and because of the itinerary it was day 7 before clothes arrived! Embarkation was from a shipping port not a people port and cruisers were left standing in the sun for over an hour without word from Oceania staff of the reasons for the delay. Once aboard, we found our room to be clean, comfortable and well attended by our housekeeper. Dining was something of a challenge for vegetarian eating. Not many choices and although we were asked to pre-order food, our choices were not always delivered. Entertainment was top notch. The dancers, singers and musicians were fantastic professionals. Unfortunately only 3 shows were performed on an 15 day cruise. Many of the public areas of the ship and the activities were shut down due to norovirus. Enrichment lectures provided by James Grant Peterkin,an expert and resident of Easter Island was the best experience. He lectured daily and was a wealth of knowledge. The ship also did a day around Pitcairn since there is no port there. Pitcairn residents came aboard and told us of life on the island and sold their fabulous art and crafts. South Pacific Islands were beautiful water spots with great snorkeling and beaches. Excursions were good, tender service to and from the ship was insufficient. The itinerary was a once in a lifetime trip but unfortunately Oceania did not live up to it's expressed guarantee of cruises that exceed one's expectation. Read Less
Sail Date January 2018
It all starts from the very beginning embarkation in Lima; Since Oceania did not informed us that the embarkation in Lima would be very different than one would expect we did experienced a nightmare; Both our faces and décolleté ... Read More
It all starts from the very beginning embarkation in Lima; Since Oceania did not informed us that the embarkation in Lima would be very different than one would expect we did experienced a nightmare; Both our faces and décolleté where sunburned because ( just coming from the airport ) we have to stand in the burning sun for more then 2 hours in line before we could embark a touringcar which transported us to the ship. ( see enclosed photo of sunburn ) During staying in line, dockworkers where constantly trying to get a tip in touching our suitcases, if it was from the taxi in to the waiting line or from the line into the bus. ( very frustrating experience ) Arriving at the dock we had to wait another hour to get on the ship. At least ships staff did distributed small bottles with water. The first day at sea we made an official complaint about the above with the executive concierge Tom, this did result in a meeting with your general manager Mr. Claudio Melli. This meeting was very disappointing, Mr. Melli could only mentioning the fact that this was the fault of your Lima port agent and regretted the fact that we had this bad embarkation experience. Only a warm handshake and that was all, not offering any compensation or gestures like a bottle wine, nothing ! Being a cruise expert for more than 25 years ( mainly HAL and Cunard ) we never had such experience with a general manager ( Hotel Manager ) After approximately one week cruising we did notice that the menu’s in the restaurant where without hardcover, by coincidence some of the waiters told us that this was regarding health regulation since there was a virus onboard. After 2 days ! all guests where informed about a virus onboard and not days before as it should have been. During that time ( until the last days of the cruise ) the executive lounge was closed, library, guest laundry etc. But the casino did stayed open !!!! We all know nowadays that the norovirus is a tread of every cruise line, but was this a norovirus onboard the Marina ??? No information was given to all guests. Laundry services, not long ago your company provides a complementary laundry service to the guests in suites, however without pressing ( = only one time ). If you provide a complementary laundry service you should also includes pressing, either you offer the complete service or nothing. ( HAL offers the complete service to guests 4 star mariners and Neptune suite guests ) How to give guest the impression that the cruise is over one day earlier, well by taking the bathrobes, complementary toilet amenities, 50% of the towels, toothbrush drinkingcups etc. out of the bathroom. Taking the drinking glasses out of the cabin and replace them by plastic ones. ( see photo ) Never ever had seen this during cruises with other cruise companies. A shame ! Food: Ocean Cruises prides it selves on here excellent food, well the quality in the specialty restaurants are not bad but be aware we had also overcooked tuna in Jacques and an overcooked crispy chicken in Polo Grill. Would I recommend Oceania to friends, no I would not. Read Less
Sail Date January 2018
We chose this cruise for its itinerary. But it turned out to be disaster. Ship came back from Ushuaia and Machu Pichu infected with GI problems and influenza. Passengers were quarantined in their cabins and ship was supposingly being fully ... Read More
We chose this cruise for its itinerary. But it turned out to be disaster. Ship came back from Ushuaia and Machu Pichu infected with GI problems and influenza. Passengers were quarantined in their cabins and ship was supposingly being fully disinfected. Embarkation was delayed due to disinfecting procedures. All crew was working 2 extra hours a day to clean the ship. Unfortunately the cleaning they were doing was rather superficial. What is the point of cleaning top of the tables when bottom is not touched or hairs are not cleaned etc. What about life jackets we wore first day during our safety drill? And so on. During our cruise 16 days they tried to clean and disinfect, but to us it was not proper cleaning. People were still falling sick and imprisoned in their cabins after paying hefty price for their cruise. Staff was constantly making jokes how they have to sterilize everything even microphones for the show. After few days I got cough and fever had to take antibiotics. My husband was coughing terribly and also developed fever. I started getting better but he got worse. Had to visit ship doctor who after multiple tests chest X-ray and influenza nasal swab told us that he has influenza A and needs to start antibiotics and tamiflu antiviral tablets. This visit cost us 1800 US dollars !! Unbelievable, hopefully insurance will reimburse us. It was not our fault that we got sick. We got infected on the ship that was not properly sterilized! We should never have been allowed on this ship in the first place. After doctors visit we were asked to return our room keys and do not leave our cabin for 48 hours. We were stuck in our cabin without being able to get out in ports. It was ok for My husband but I was feeling well already and was really disappointed not being able to see Belize and Coco Maya. I felt like I was in prison! We are seasoned cruisers and have been on Oceania few times before but this time never again.! I. Also blame CDC for allowing passengers to board this ship. Read Less
Sail Date March 2017
This was our first cruise with Oceania, and will almost certainly be our last. We were unfortunate enough to board at a time when gastrointestinal disease had taken hold on the ship. This can happen on any ship, but the way that Oceania ... Read More
This was our first cruise with Oceania, and will almost certainly be our last. We were unfortunate enough to board at a time when gastrointestinal disease had taken hold on the ship. This can happen on any ship, but the way that Oceania handled, or rather mishandled, this and the level of outright dishonesty was shocking. We were boarding in Lima, Peru and received an email even before we left home several days before the ship was due to sail, saying that our embarkation would be put back an hour as the ship was to be deep-cleaned. This is the extract from the email I received from Oceania: " Recently, in the vicinity of Callao/Lima, there have been several outbreaks of influenza and gastroenteritis. To ensure that you and your fellow guests are able to enjoy your cruise and minimize the possibility of any health issues being brought on board, we will be delaying the start of embarkation until at least 1 PM local time. This delay will allow the ship’s staff ample time to implement a full “sanitation barrier” between the embarkation area and the Regatta, to ensure healthy guests and a healthy ship." It turned out it wasn't a healthy ship with restrictions imposed for more than half the cruise and on the previous leg from Buenos Aires.. Lima had suffered some pretty severe flooding so this seemed reasonable but it turned out that the sanitising process was actually trying to clear up an GI outbreak that had started long before the ship ever arrived in Lima. We discovered this in talking to other passengers who had been on the previous leg of the journey and who been told told to leave the ship so it could be deep-cleaned. We had this conversation during the melée of embarkation when ship's pens were being shared by passengers completing health questionnaires on the dock - you really couldn't make this up! Later in the cruise we were told that the problem was passengers who had embarked in Lima after the ship's own pre-trip to Machu Picchu - but this was just another lie as the deep-cleaning had preceded the arrival of these passengers. Embarkation was a shambles. First of all, passengers get dropped just outside the port and are transported to the ship by shuttle buses. As soon as taxis carrying passengers arrived they were literally swarmed over by a bunch of freelance baggage handlers who tried to grab luggage to put on the shuttle. Our taxi was parked about 5m from the bus but as soon as the car boot was opened the bags were seized upon without asking. We had several bags and we and our driver were trying to monitor where they were going but we didn't need help to move them. We refused to give in to intimidation to pay these unwanted helpers. Other taxi drivers were also defending their passengers and one even went to the aid of an unaccompanied elderly couple, remonstrating with the swarm and gathering the passengers up to wait with the people he was dropping off. Meanwhile, a young man wearing an Oceania badge stood looking on but doing nothing - he was absolutely useless and might as well have not been there. Oceania really need to look at the passenger experience in this area and make sure they have enough people at the shuttle point to contend with this behaviour. There were huge queues to get on board and very poor organisation once there. Normally embarkation would be staggered with suites and PH cabins getting earlier access. It seemed that only the 11am and 12am embarkations had been delayed so everyone turned up at the same time and the staff simply could not cope. What turned out to be the executive concierge was attempting to control the queues but this was a task that was beyond his powers. Someone should tell them that breezy upbeat staff pretending that nothing is amiss just raises hackles on the part of the paying passengers. We had booked a PH3 stateroom - we thought the basic staterooms were just too small. The cabin was nice - about 1.5 times the width of a standard balcony cabin so we had a nice outdoor area. The width of the cabin made it feel a lot more spacious than a larger cabin we had on Regent's Voyager. The bathroom though was a lot smaller even though it was about twice the size of the lower level staterooms on Regatta. We did see one of these and it really was tiny. Even though there isn't a walk-in wardrobe in the PH, there was ample storage, in fact I suspect more than the walk-in would have offered. There was a lot more room to walk around the bed and the sofa and two chairs and table were far enough apart to make eating in the cabin a practical proposition. The restrictions on board owing to the GI seemed to only apply to those elements that would cause maximum inconvenience to passengers but not to those aspects that might affect Oceania's profits. For example, the library was closed, the laundry was closed, there were no cruet sets or milk jugs or sugar containers available on tables, menus were in paper format rather than bound books. Yet the casino, with its banks of slots machines, and the boutiques were open with special events where crowds of people would turn up to paw handbags, clothing and jewellery, whilst in the dining room I was handed a bound wine list which we didn't even ask for. There were no hand sanitisers in the casino or at the entrances to the shops but entering the restaurants there were multiple units and members of staff monitoring diners as they arrived. I was actually very rudely shouted at by one person and loudly called back to sanitise the hands that I had sanitised just ten seconds earlier (I assume she didn't see): this woman's customer service skills were better suited to a prison than a so-called luxury cruise. I mentioned the incident in the mid-cruise review and one of the maitre d's did apologise profusely. At least it was an apology - given the absence of any apology for the inconvenience to passengers and the inability of senior staff to tell passengers the truth in relation to the GI outbreak, I suppose I should be grateful that the word 'sorry' passed anyone's lips. By the time any real attempt was made to assuage passenger feelings it was too late. There were a few simple things which could have been done which might have taken some of the rancour - for example, an early and straightforward apology for the inconveniences. I heard a lot of people who were enraged that whilst the laundrette was closed, Oceania was capitalising on this by charging for laundry services. A simple gesture of allowing passengers a limited number of items of clothing to be laundered free of charge would have gone some way to reducing anger. Lots of people saw the hypocrisy of allowing the boutiques & casino to open whilst the laundry & library were off limits. It was day 10 or 11 (out of 16) before all the restrictions were removed which made life a lot better for everyone. Service in the dining room had been slowed down by people constantly having to ask for salt, pepper, milk, bread, butter etc because none of his was left on the table initially. We also missed a port. I was sort of forewarned about this by the independent tour operator with whom we had made a booking when he told me about 36 hours before embarkation that the cruise ship had cancelled all its tours, and asked if we had been told that we were missing the first port. After having learned this I also thought we wouldn't port (why pay port fees if you aren't going to let people off the boat?) but Oceania did not even attempt to tell passengers in advance. This was only confirmed to me when I specifically asked on embarkation and the member of staff who told me said that everyone had been informed before embarkation (either this was just another lie or he didn't know and made this part up). Several people I spoke to were unaware of this even late on in the day. Oceania prides itself on serving the best food at sea. I simply didn't see this. Our previous cruising experience was with Regent and the food there is better in my view. Regent also will prepare something off menu as long as they have the ingredients but this is not possible on Oceania. Provision for vegetarians was pretty poor although another passenger told me that it was vastly improved from her cruise a year before when she had had to complain about the lack of vegetarian options. I noticed that some of the veggie menu items were ones I remembered from Regent. This issue is particularly noticeable in Polo - yes it is a steak & seafood restaurant but my husband is a confirmed carnivore. The restaurant staff seemed to think it was odd that I would want to eat there, but why should a vegetarian's partner have to lose out on a speciality restaurant? They did arrange for a veggie meal to be supplied from the main dining room but I was left with the feeling that I was an inconvenience (yes - it was inconvenient for them, but a passenger should not be made to feel, particularly when the ship had imposed serious restrictions on paying passengers). It would have been much easier if they had simply let me choose from the menu of the other speciality restaurant, Toscana, which is adjacent to Polo. There just seemed to be a rigidity of mindset and it contrasted unfavourably with my experience with Regent. We didn't have great expectations of the entertainment on board, and to be honest it was never going to be a highlight for us, but it was far worse than we anticipated. The house team of singers and dancers were amateurish, with the singing being particularly poor. This was highlighted on the last night when one of the pastry cooks, Cordelia, was brought onto the stage as part of the farewell to staff. We had only come into the show for the farewell and probably endured only ten or fifteen minutes of the house team (we had learned from experience). Cordelia came in, in her chef's whites, sang one song and showed the rest of them up for the poor performers they were. There was a good string quartet although they seemed to be placed out of the way and I think more could have been done with them. The showband weren't bad but probably need time to gel. In Martinis bar in the evening an Italian singer/pianist played - the best of the entertainment in our view, and again, much under-used. It was rather unfortunate that Martinis is open to the casino and its myriad of slots machines so the pianist was fighting against ringing bells and flashing lights plus shouts when people won something. From what I had read before we took the cruise, Martinis sounded like a sophisticated cocktail bar but, at least on Regatta, its proximity to the casino completely ruined the atmosphere. Had I been the pianist I would have been livid! In addition to the cruise line's own entertainers, performers were brought on board. These were universally dire - a Chilean former wedding singer who bounded onto the stage looking like Ricky Gervais parodying a leather-clad aging rockstar; an 'Irish' 'comedian' (living in America for 45 years with an accent that sounded more forced 'oirish' than real County Clare) whose 'good, clean' comedy included 'jokes' that were old thirty years ago. It was so predictable that not more than two minutes after my husband said the guy would be telling the 'letter from Ireland' joke next, this did indeed happen. There was also a man billed as the world's only legal pickpocket presenting the sort of show I have seen delivered better by others, and a Russian pianist who might have been better had she concentrated on playing rather than gurning and flouncing. I am probably expecting too much of cruise ship entertainers but this lot were cringe-making whereas the performers on Regent were competent at worst and excellent in some cases. There weren't many lectures - mostly presentations related to the onboard jewellery boutique or the hugely expensive Canyon Ranch spa. The pickpocket man presented lectures on protecting your retirement account (irrelevant to non-American passengers) and something entitled 'In pursuit of ISIS Terrorist, Mohamed Belkaid' (one of the Brussels terrorists who was killed in a police raid) but also taking in phishing attacks, skimming techniques, tracking credit card thieves, etc.. We didn't attend that one because the title & content didn't seem to match and it wasn't clear to us that the guy had any real knowledge or qualification to speak about terrorism. We would have appreciated lectures which actually related in some way to the area we were cruising, maybe something on Mayan culture & history, or natural history, flora & fauna, wildlife. Other activities on offer included bingo (yes- really), karaoke, casino tournaments and line dancing (yes - really). We took only one ship's excursion at NCL's (Oceania's parent company) private island, Harvest Caye, where there is no way to tour independently or even reach the mainland unless you are taking a cruise ship tour. Harvest Caye itself is an abomination - it is described as "an authentic, immersive and enriching Belizean experience". The person who wrote this obviously has no understanding of the word 'authentic' and has probably never visited the real Belize either. It is just a theme park you can't escape from with row upon row of loungers around the pool and stretching along the beach as far as the eye can see, the beach a man-made one of gritty, horrible sand. There is an extremely sad excuse of a nature experience, and a few over-priced shops. The manatee experience struck us as hilarious given how many manatees were killed inadvertently during the construction process. We didn't even see a single fish in the water - on the coast of Belize this is nothing short of astonishing. You have to pay for all food and drinks (no use of onboard drinks packages even though you can use your ship's card to pay for everything) - why bother when you can just go back to the ship. Ironically we didn't see many people using the Harvest Caye facilities but the ship's pool and sun deck were heaving when we re-boarded. The beach area seemed to be occupied by a few of the ship's off-duty staff. I am aware that this is a very negative review and I am sure some people will have enjoyed elements that I found wanting. We booked the cruise on the basis of the itinerary and had expected Oceania to be similar to Regent. We found the experience was distinctly downmarket with some activities being the sort of thing you would expect on large, cheap ships. We were also very disappointed by the mishandling of passenger communications during the outbreak of illness. Whilst the room attendants, waiting & bar staff were excellent, the ship's management left a lot to be desired. Reception and Destination Services staff were surly and uninterested in helping. Early on in the cruise I wanted to discuss something with the hotel director or equivalent. I was told no-one was available at that time (fair enough) but they would ask him to call me. No call came. Two days later a card was left in the room asking me to make an appointment with the executive concierge. By that stage we'd seen enough to know such a meeting would be a complete waste of time. We are very unlikely to travel with Oceania again. You get one chance to make a good impression and Oceania failed dismally. Ultimately it is a matter of trusting people to give you the holiday you have paid for and after the lies, half truths and evasions there is no trust left. We set the bar high on our first cruise with Oceania's sister company, Regent. We thought there wouldn't be a lot of difference between the two lines but even leaving aside the GI outbreak, the two lines were in so many respects like chalk & cheese. Read Less
Sail Date March 2017
This was our first cruise with Oceania. We chose this cruise because of the wonderful itinerary. We arrived a week early to tour Cusco, the Sacred Valley, and, of course, Machu Picchu. all of this part of the trip was wonderful. ... Read More
This was our first cruise with Oceania. We chose this cruise because of the wonderful itinerary. We arrived a week early to tour Cusco, the Sacred Valley, and, of course, Machu Picchu. all of this part of the trip was wonderful. Embarkation: Not at all optimal. The process of getting on the ship was quick and easy. From there the experience went downhill. Upon getting on the ship we were told that the ship was in a CODE RED LEVEL II condition with both "A" type flu and Norovirus onboard. As a result, we were held in Terrace Cafe for 3+ hours while the crew "cleaned" the ship. Moreover, our luggage was never delivered to our cabin! It was instead delivered to one end of the corridor and we had to "hunt" for it among the piles of bags. Ship: the Regatta, is in serious need of a Dry Dock experience. I understand that she is scheduled for a "refit" later this year. Until that time cruisers will see a fair amount of rust, as well as fatigued furnishings. Cabin : see review below. The cabin and bath areas are small, but you expect that while sailing in the "small ship" category. Our Cabin Steward, Odelia and her assistant worked very well to keep our stateroom clean and well serviced. We had a verandah, which we highly recommend as it gives you "additional" space, and besides, it is a lot of fun along the way. The verandah gives you an opportunity to observe sunsets, ports, sail - aways, and wild life all from the comfort of your stateroom. Dining: Good, bad, and just plain ugly. Dining in the specialty restaurants, Polo Grill and Toscana, as well as the Grand Dining Room was excellent. Food was excellent as was the service. Dining in Terrace Café and Waves Grill was "challenging". The food was good, the service was non-existent. The servers in the space were lackadaisical, and clearly uncaring, servers behind the counters were unwelcoming, and occasionally rude. Entertainment and activities: the entertainment was spotty. The String Quartet was outstanding. The Pianist and the Soprano were also outstanding. In fact, we'd been entertained by the pianist on another cruise with a different provider. The Regatta Show Band had only recently began to play together and were still "finding their way" musically. The Cast Show was painfully amateurish. Ports: Guayaquil, Ecuador: wonderful, with beautiful parks Manta, Ecuador a lively place during Presidential elections! Panama Canal: and exciting experience All in all the ports and excursions met and exceeded our expectations. Disembarkation: another disaster! We were not allowed to leave the ship until over an hour later than published. Passengers with flights were frantic. All passengers were allowed to leave at once which led to an interesting retrieval scene. As I said, this was our first cruise with Oceania. It will be our last. There are other, far better, small ship cruise ships out there. Read Less
Sail Date March 2017
We picked Oceania because friends had commented that its food was among the best of all cruise lines. That wasn't our experience, especially compared with Silver Seas. When the ship set sail from Lima, it was already loaded with ... Read More
We picked Oceania because friends had commented that its food was among the best of all cruise lines. That wasn't our experience, especially compared with Silver Seas. When the ship set sail from Lima, it was already loaded with sick crew and a few sick passengers. Code Red, Level 2 CDC precautions were in place. Some public areas were closed but others weren't and that made no sense. Why weren't books available from the library, when common slot machines touched by countless were? My husband was one who came down with Influenza A symptoms soon after boarding. I was healthy but we were both understandably quarantined - first, for 48 hrs. and then ultimately for 72 hours. No sympathy from room service, who refused us ice until I complained to the nurse and she finally called room service and authorized our getting ice. No books or magazines, until I finally insisted that the front desk "ask via e-mail to other passengers if some would be willing to part with read books or magazines that they wouldn't need to have returned." With my threatening to leave the room if the front desk didn't at least try to get me some reading material, I got four magazines. And later I was told that the front desk person who did that for me was chastised for doing so. The nurse asked how I, the healthy one, was feeling each day she checked via phone, on my husband. I remained healthy, only to come down with his symptoms at the very end of the cruise. Upon returning to our home in the states, my own physician said they should have started me on prophylactic meds when they treated my husband. I might possibly have not gotten sick. There was no sympathy, no concern for our well-being, just lots of emphasis to not leave our room under any circumstances. And, after asking three times, my husband still couldn't get the lab work from the doctor that was performed when they examined him before our quarantine. They said it was expensive. I call that pretty stinking service. Really, the cost of photocopying existing reports?!?!?!? The best service was from the bar staff/bartenders and the cabin cleaners. They were always pleasant and helpful. The cruise director was upbeat and fun, too. But scratch the rest of the crew. And why no onboard talks to tell us of our upcoming destinations, something of the local culture, flora, fauna, history, archaeology? Nada, except for a great onboard guide through the Panama Canal, the only real plus on the whole 16 day journey. On one excursion the rainforest guide couldn't point out one medicinal plant or tree; he didn't bother to look for animals, either, we just walked to the pools and I might have well stayed at home and watched a Nature program, for what I got from this tour. Harvest Caye is still under development, that is, commercial development. No real fish nor birds to see; most of the manatees, if there were any there at one time, were probably relocated or injured in the building of the man made island. It has the "Disney" feel, which is good I guess, if you want to zip line, but not for much else. Why pay extra for a private cabana with a butler in this area??? I did enjoy the placid waters and beach for bathing in the sun and swimming a bit. But there was no decent snorkeling there, a shame. Our room never got really cool; we should have complained, but since we were "trained to not expect much" after the initial quarantined time in our cabin, we didn't say anything. Back to food: who seriously puts corn flakes in a smoothie? And when I told the chef in the Italian restaurant that the veal piccata was a bit tough and not lemony enough, he blamed the cooking on "corporate's mandated direction." Wow, do they not have their act together. He made me feel bad for giving feedback. I did really like the fitness center and the spa, and when the library was open, it as well. The library was charming, cool and not crowded. The ship size was good, neither so big that I felt like a sardine stuffed in a can, nor so small that amenities weren't available. But I do wish service had been emphasized, and more care had been taken in the excursion choices and in our having an onboard lecturer to tell us what was in store. Seeing just the excursions on a poor-reception TV wasn't the way to go. And the weather forecast and the ship's location on the cabin TVs were always wrong - outdated or nonexistent. I won't/we won't travel Oceania Cruises again. Ever. Read Less
Sail Date March 2017
We've cruised many different lines and this was the absolute worse experience. Staff were unfriendly and had difficulty understanding English. The food was good but not the culinary experience we were expecting. We were under a ... Read More
We've cruised many different lines and this was the absolute worse experience. Staff were unfriendly and had difficulty understanding English. The food was good but not the culinary experience we were expecting. We were under a "code red" during our first week and we couldn't do anything for ourselves including using salt and pepper on the table. Wine stewards and servers took forever to come to the table. Perhaps it was the code red, but we didn't notice any uptick in their friendliness until the 16 cruise was near the end. That's also when they started acknowledging us by our names. The lack of communication regarding our first few days was unacceptable. Their Executive Concierge merely wrote down our complaints and never once apologized or thanked us for our feedback. Just updated his log. The highlight of the trip was our room butler who went out of his way to provide the best service. But he too was spread thin and his pager was constantly going off. Finally, the embarkation process from arrival into the port -- where NO ONE from Oceania was there to explain that we needed to get on a bus and shuttled to the boat -- to getting our room was a disaster. People were visibly upset and the process took five hours from the time were told to be on the boat to the time our room was ready. Read Less
Sail Date March 2017
We also had the misfortune to be on the Regatta for 21days from Lima to Buenos Aires. I totally agree with burdock's review but doubt that I will be as kind and forgiving to Oceania and how this GI outbreak was handled. First...we ... Read More
We also had the misfortune to be on the Regatta for 21days from Lima to Buenos Aires. I totally agree with burdock's review but doubt that I will be as kind and forgiving to Oceania and how this GI outbreak was handled. First...we were never informed that the "problem" had been identified and was indeed the Norovirus...it was always named a generic " G.I. distress ". The first few days out of Lima were fine and then the announcements began daily about the need to wash ones hands. As the contagion spread the daily reminders became insistent and often but.. WHY were numerous vectors left untouched ? For example... on the tables the salt, pepper, creamer remained for days, menus reused, the same pen used by many to sign receipts It took them days to even get around to closing the self laundry room and lock the library books.They merely put out more ETOH hand dispensers and helpers were stationed at the entrance to the restaurants to remind you to use them. Once the morning sick call reached 2-3% of the ships census, which was about the 7th day of the outbreak, they now had to report it to the CDC and shifted into a higher level of alert and sanitation. The entire staff now had extra duties of wiping down handrails ,elevator buttons, cloth sofas etc with a mild disinfectant .Late at night when all asleep, they would walk down the hallways with a " germ killing fogger " The dining tables had the salt and pepper removed but sadly the pitcher of cream vector remained for days. I could give dozens of other TOO LITTLE TOO LATE examples of poor vector control during the progress of this outbreak. IF this was a Norwalk virus that plagued the Regatta...why was just a ineffective ethyl alcohol hand sanitizer used ? Bleach and strong soap on ALL surfaces kills the long living virus not yelling at passengers to wash their hands and providing a weak hand rinse. I knew we were fighting a losing battle when I happened by the med office one morning and saw 4 waiters / food handlers sitting in the hallway waiting to see the Doc. Enough about the GI problems, lets move into other observations. I agree, the itinerary on the west coast was dismal and it seems to me only selected to force the passengers to either overpay for the Oceania excursions or wander around the squalor of post earthquake villages on their own.. We loved the demographics of our fellow passengers... well traveled, fitful 60-70 yo with very few slow walkers. Never were we troubled with obnoxious drunks or sharp elbows at the feeding trough and never had to wait for a table for 2 at the GDR. The casual dinner attire was welcomed...we never were pestered to have photos taken or look at gaudy jewelry. We went to a couple evening shows and enjoyed the college level productions. Great enrichment lectures on South America were given by Dr. ?, a retired dentist who's name fails me. Overall we found the food good and varied but never great...think Applebees or Olive Garden with a few stellar dishes like Miso Wrapped Seabass. I found many dishes over salted and most dishes were served at a tepid temperature since they took a long, slow journey from kitchen. The service was slow and most disappointing but we understood. If many of the staff had to spend hours disinfecting surfaces and others were quarantined with illness, then bringing me a latte was secondary. Our room steward Svetlana was excellent and kept me well supplied with Evian to counterbalance all the salty food and our room spotless. I was especially troubled with our cruise being shadowed with the Norwegian Sun....at many ports we would arrive at about the same time and overcrowding of the sites prevailed. The ships massive 2,500 passengers would somehow become part of our so called more personal 550 passenger experience many times....although they paid thousands less for their cruise. It was explained to me as Synergy and a cost savings for Oceania. It seems in Sept. 2014 Norwegian bought both Oceania and Regent and is now cutting costs and buffing their bottom line. In summary, without the GI outbreak, this might have been a nice cruise with many welcomed features in the ambience. We only wished that we had tried Oceania before the buyout and especially before a GI distress problem was poorly managed by the new owners. Read Less
Sail Date February 2016
My wife has always wanted to experience Macho Pico and the cruise sounded unusual, the cruise line was highly rated so we booked. The Macho Pico add-on was a huge rip off. Due to the altitude, I couldn't go so she went single. ... Read More
My wife has always wanted to experience Macho Pico and the cruise sounded unusual, the cruise line was highly rated so we booked. The Macho Pico add-on was a huge rip off. Due to the altitude, I couldn't go so she went single. Cost was $3,500 for a three hour tour. Yes, $3,500. Plus, I wanted to fly with her so I had to pay $175. for "changed" itinerary. Plus three nights in a hotel. Oh, and they changed hotels after I made reservations so I had to pay extra. The tour was a flight, a tour of Cuzco and night there. They assembled the tour groups randomly so my wife was placed with others who could not meet the demands of the trails, steps, and steepness. So she was unable to go to the scenic spots as the group had to stay together. They got there at noon and stayed three hours and were taken back to Cuzco. Even though the cost was much more than other cruise lines, I like the ship. Great dining, some (some) very competent staff, some who could have cared less. However, about three days into the cruise the norovirus hit and many people became ill. Unfortunately, they were told to report to the medical office. Unfortunately, as it was right across from our room so we were exposed to all these people sitting in the hallway. Sure enough, after twelve days, I came down with the virus. This is despite frequent hand-sprays. Got sent to my room for 24 hours - I was told. 24 hours up, we went upstairs to tea time. Soon a very brusk and belligerent chief mate yelled and ordered me to go back to my cabin. I tried to explain that they cleared me but he was having none of it. The food while "locked up" was terrible. Very limited and very tasteless. We should have been contacted by the land office and offered some kind of recompense but to day nothing - not even a "sorry" note. I have many more serious complaints but will definetly recommend that none of our friends will join us in never taking a very expensive cruise on Oceania again. The air accommodations were terrible and we had no choice in times or routes. Read Less
Sail Date February 2016
We embarked on the 7th February 2016 at Lima and to begin with it was the old Regatta that we have been used to, superb service, food, wines entertainment home from home. On day three, very unexpectedly and not the fault of the ... Read More
We embarked on the 7th February 2016 at Lima and to begin with it was the old Regatta that we have been used to, superb service, food, wines entertainment home from home. On day three, very unexpectedly and not the fault of the cruise line, a gastrointestinal infection had been brought onto the ship, we believe from a tourist who had visited Machu Picchu. From then on the service, food and general ambience of the ship went downhill. It was like being on a hospital ship, endless sanitation cleaning to the extent that it was a relief to get ashore. In hindsight the cruise should have been terminated to save the reputation of the line, but the Captain carried on hoping it would get better, it did not and when we left the ship in Rio after 33 days, it was still contaminated. We were advised by the director that as the crew were contaminated they had to be confined to their cabin for 72 hours and eventually they had to remove additional crew, to look after them, which reduced even further the crew to passenger ratio. It was normal for it to take 30 minutes to get a drink in the bar and never any nuts or canopies without asking. We have to say that the remaining crew worked their socks off to keep up standards but it just did not work, they seemed terrified about who could or could not handle food, it was all served to you even at the buffet. Not even salt and pepper was left on the table and bread was served and not left on the table. Afternoon Tea was ruined when it was firstly self service in the Horizon Lounge and then in the Terrace Café, before returning to the Horizon Lounge. Even the sweet trolley disappeared when everything was served anyway. It appeared as though Oceania had not trained for this eventuality and were making it up as they went along. We did not meet one single person who did not complain about it to the extent that they trashed Oceania never to return. I could go on regarding additional problems but little point. As a dear friend once said to me, “You never get a second chance to make a first good impression” We would dearly love to return to Oceania but currently very reluctant, I do hope they can see we are trying to be constructive, this trip cost circa £30k with flights and spending money not an inconsiderable sum, better was expected. If Norwegian Cruise Lines carry on like this they will not have their core of loyal cruisers following the Oceania brand. Interestingly we filled in the comments form both during and at the end of the cruise and have not heard a single word from Oceania, which has only added to our disappointment. Read Less
Sail Date February 2016
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