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9 Oceania Lima Cruise Reviews

I would like to highlight the positives first for this trip on Marina, from Lima to NYC. I am gluten-free. I told Roger, the Specialty Diet Coordinator that I pick cruises based on food and desserts. He introduced me to Pastry Chef ... Read More
I would like to highlight the positives first for this trip on Marina, from Lima to NYC. I am gluten-free. I told Roger, the Specialty Diet Coordinator that I pick cruises based on food and desserts. He introduced me to Pastry Chef Bruno, who then made sure I got a different dessert every day, to my liking. Everyone one of them was an art of work. Felt very pampered. The Terrace Cafe chef Viktor was also super nice and patient. He walked me through the food, and made me special dishes when asked. Yes, I am looking for Marina future cruises, see if I can enjoy the service of those 3 again. On a whole. (1) They seem to have centralized the operation so one gets same stuff in the Cafe and the Main Dining Room. A lot of people now prefer the Cafe (more choices, less time). (2) They changed some of the Specialty Restaurants’ menu. Red Ginger used to be the draw to sail on Marina. Now Favorite dishes are gone. The same with Jacques. No more incentive. (3) Wave Grill is still a major draw! Ate their food a lot. Very nice and accommodating staff. Deeno, who cleaned our room, was super too. Did everything we asked for, even chasing down our missing survey last minute. Now, he knew how to use persuasion and gentle touch. We stayed in a Concierge Veranda. No butler service, only gave us access to the Lounge. Concierge service was only available 8am-12, 4-8 pm, when we were mostly out or having dinner. How about longer hours? “The Concierge got to sleep some time!” was the answer. For a company bragging about service, that is down right bad. Add another person is my answer. As usual, the lectures were great! Loved those on Panama Canal. Oceania was known for their land tours, nice sites, classy, buses only 60-70% full, etc. But on this cruise, not sure if it was because the towns were just developing their tourism, or because of security concerns, some of the tours were down right terrible or lame. Cancelling Norfolk due to weather was really disappointing too. The Destination Staff, instead of being apologetic and accommodating, were pretty defensive in their attitudes. The sanitation lock down did not help either. Some of the staff members were down right hostile as though we brought them the disaster. Highly recommend that the management teach their staff how to gain the passengers’ cooperation with persuasion rather than enforcement. That is, if the Management knows how themselves. Read Less
Sail Date March 2019
We chose the cruise because of the itinerary. Unfortunately, a number of people became ill early on and we were on red alert for 9 days! Not the fault of the cruise line, who handled the problem extremely well, but it didn't help ... Read More
We chose the cruise because of the itinerary. Unfortunately, a number of people became ill early on and we were on red alert for 9 days! Not the fault of the cruise line, who handled the problem extremely well, but it didn't help with the overall enjoyment of the cruise. The staff were super and friendly. The food in Red ginger was super flavourful and our favourite. However, twice I was sick after the dinner, most probably due to contamination from gluten (I am celiac) although the staff tried very hard, there is definitely an undetected ingredient. But the food in the main dining room was very spotty! Generally the appetizers were outstanding, the soups completely uninspiring, the salads ok, the vegetables boring (steamed broccoli and cauliflower! ) and the meat usually overcooked or undercooked! People we met after it was over said this was their 5th Oceania cruise and definitely the lowest quality of food preparation of them all. Read Less
Sail Date February 2018
We chose this cruise for the itinerary, Machu Picchu, Nazca Lines and Easter Island, The pre-tour package for Machu Picchu was well worth it, the third party company chosen by Oceania was excellent. Boarding the tender at Easter ... Read More
We chose this cruise for the itinerary, Machu Picchu, Nazca Lines and Easter Island, The pre-tour package for Machu Picchu was well worth it, the third party company chosen by Oceania was excellent. Boarding the tender at Easter Island was exciting to say the least, the crew did a fantastic job. I really think that Oceania has to stick to their recommendations, when the brochure says a tour is not for people with limited mobility then they should not allow them to partake in that activity. This endangers others and takes away from the tour for others since extra care is needed for the people in wheel chairs and walkers. During the voyage there was an outbreak of sickness of some type and for the most part this was well handled, more official information would have helped, there were too many rumors. The crew did a great job and I know had to work extra hard since many of them got sick as well. The crew was excellent from the cleaning staff to the waiters, they were friendly, polite and eager to please. They made a real difference. The food was very good, not sure if it's really that much better than what we had on Princess and other cruise lines though (even though Princess has a cover charge for the specialty restaurants, the price difference more than offsets the cover-charge). Various people complained about the entertainment, I thought the piano player (piano bar) the orchestra and the various entertainment provided was what I expected and was adequate. My big complaint was the embarkation process it was a disaster, we arrived at the ship to see a long line up of people waiting in the sun, no tents, no water etc. Line up for us was about 2 hours for some as much as 3 hours, the average age of cruisers was over 60, that was a strain for a lot of people. A bit more thought is needed in how to do this in a port that does not have Cruise Line Access. My wife and I cruise for the locations not so much the ship or line. So far we've done Princess, Holland America, Norwegian and Viking. Oceania did not stand out as a must use cruise line. Read Less
Sail Date January 2018
Started in Lima den 16.01.2018 We booked the trip mostly because of the destinationstrip sounded good and free internet, :-( - The ship said it's on their website that the internet is bad??? That almost never worked, and ... Read More
Started in Lima den 16.01.2018 We booked the trip mostly because of the destinationstrip sounded good and free internet, :-( - The ship said it's on their website that the internet is bad??? That almost never worked, and it took so long to come across that I most often gave up The telephone connection was also a very very big problem..... Date 16.03.2018 in Lima It was not fun to stand in the strong sun and wait for access to the ship, which turned out to be a bus that carried us on to the ship, where we also had to stand and wait in the sun, no water etc. -........................ NOT WORTH a 5 * SHIP In our suite the waiter was okay, -but service at the buffet and at the bars could be better. Our suite lounge closed when the ship thought there were bacteria on board, I think it was closed 8 days In the buffet we had to beg for salt and pepper (often more than once) :-( There was just "closed down" for many things in a large part of the trip. Because the ship tried to "freeze me" by entry and exit of the ship + in the dining room, theater, waiting for tickets etc. (due to bacteria) I got sick (not bacteria) and got in treatment (like many others I could look at elastic bands as many used to the drops to needles in the arm) the medications were good and nice. BUT: My Insurance company wanted to pay to the ship or to the head office, but was not allowed for the ship to pay $: 9657- as it cost, for my visit 7 times at the medical department on the ship - The ship closed for my 2 payment cards because they could not withdraw the money, they said... I think it was UNFORGIVABLE of them. but anyway I said that was fine, because then I could not pay! :-) ......Unfortunately, ;-/ they opened my cards again within 2 days, without excuse, - and of course they've also pulled the money from my account So they could take the money anyway ... We arrived at Tahiti on Feb. 3 -2018 Read Less
Sail Date January 2018
We booked this cruise based on a recommendation from friends who had travelled the previous year. We successfully booked through our travel agent & then contacted Oceania Australia (OA) directly in regard to the La Reserve dinners ... Read More
We booked this cruise based on a recommendation from friends who had travelled the previous year. We successfully booked through our travel agent & then contacted Oceania Australia (OA) directly in regard to the La Reserve dinners & beverage package - this was when the problems started. We asked OA to make reservations for the La Reserve dinners. Even though the menus & cost of the dinners were not available until we were onboard, OA made reservations & then without our approval, charged our credit card an additional AUD520. It took them over a month for this amount to be refunded. At the same time, we purchased the "Prestige Select Beverage" package from OA at an additional cost of AUD2558 (for 2). Oceania described this package as "unlimited premium spirits, champagne, wine and beer” & we queried & received prior confirmation from OA that "the wine sampling onboard will be complimentary with the Prestige beverage package”. Once onboard however, we were advised that the package did not cover the wine, whiskey or sake tastings. Further, the use of the word “premium” is misleading as the package is limited to a only subset of the wine selections available on board. Oceania International (OI) then misrepresented the situation by claiming that our travel agent (who was not involved in this matter) had not understood that the on board tastings were at an additional cost to the package. Even though a representative from OA attempted to resolve the matter for us, she was unsuccessful & we are very disappointed at the attitude, timeliness & disingenuous responses from OI. In regard to the voyage itself, embarkation was a nightmare in Lima & the crew were not interested in helping guests until they were on board. During the voyage, it was not possible to actively participate in the daily on-board activities as they coincided with the various shore excursions. In summary, the Lima to NY trip through the Panama Canal was very good with plenty of interesting stops. The Marina is a good sized, comfortable ship & most of the cabin, restaurant & bar staff were friendly & helpful. We were unlucky to have the above experiences & a useless "butler" who was both annoying & a waste of time. As a result, we will not travel with or recommend Oceania Cruises based on this experience. Read Less
Sail Date April 2016
The cruise with Oceania from Lima to Buenos Aires showed what an array of overprices and rip-offs they could envision. As a single traveller, I had to pay the same amount as two people thereby paying double for all my meals - assuming they ... Read More
The cruise with Oceania from Lima to Buenos Aires showed what an array of overprices and rip-offs they could envision. As a single traveller, I had to pay the same amount as two people thereby paying double for all my meals - assuming they consider their food to be as exceptional as they advertise (not what I would say), this is an unethical, dishonest charge of $2000 or more. Their hotel bookings, for those who make the mistake of using them are far more than the actual cost. The Marriot in Lima was just over $200 per night, they originally wanted $872, later $446. Their transfer from the hotel to the port was $119 per person. The Mercedes taxi from the hotel was $59. Obviously the shore excursions are highly overpriced as there is a 25% discount if you take 7 or more tours. As to the quality, food was sometimes good to very good, never exceptional and often fair or not so fair. Many of the buffet items were half warm. Service was sometimes good, sometimes fair, although reports from other passengers said the lunch and breakfast service in the dining room was terrible quite often. Some of the shore excursions were questionable. They had scheduled some tours to return after departure from port and had to reschedule. They offered sea kayaking on the Magellan Strait, however the captain had to be in port by 6 AM or it would be too windy to dock- you are going out in the ocean in a kayak in these conditions??? Similarly, the trip to the Falkland Islands was cancelled as gale force winds would not allow taking people ashore. This seems to be common occurrence so why is it on the schedule? Overall this is not an experience I am likely to repeat. Read Less
Sail Date February 2016
We have sailed with Oceania once before which was great, but it was 3 years ago and on Regatta before they were taken over by NCCL and what a difference. Marina is a beautiful ship, the cabins10062 was fine, bathroom excellent. ... Read More
We have sailed with Oceania once before which was great, but it was 3 years ago and on Regatta before they were taken over by NCCL and what a difference. Marina is a beautiful ship, the cabins10062 was fine, bathroom excellent. Originally we were in cabin 9012 . On arrival the toilet was full of sewage which we flushed and didn't think too much about. However for the next four days we had sewage coming up in the toilet! We complained on the second day and were sent the plumber who was from Eastern Europe. He proceeded to tell my husband that he did not know how to flush the toilet and proceeded to give him a lesson. We were furious. We then complained to reception who put us in touch with Javier Cortes who made all the right noises and eventually moved us to another cabin. Quite a horrible first few days. Other than that we were not offered any other kind of compensation. The ship also had Noro virus on board which completely altered everything. The concierge lounge didn't have anything to eat in it, only paper cups, the self service laundry was closed, various food was not available. The concierge level is a total waste of time. We did not get any benefit from this at all. In Lima there was no priority boarding, the lounge was a room on Deck 9 too small with not much in it. The concierge sitting area in Canyon Spa a to altar waste of time, no room for everyone, no shade and really useless. Certainly not worth the extra money. The speciality restaurants are quite good but the main dining room was poor. The menu is limited, one evening there was nothing on the menu we could eat. The food was all cold, the staff were disorganised, the wine waiters fairly useless, they know nothing about the wines they were selling. There were not enough waiters especially at breakfast so there was a long wait for food. The waves terrace cafe was shambolic. They ran out of food, there was nowhere to sit quite often, the service was poor and it seemed badly run. We play bridge and there was hosted bridge on sea days . This also was shambolic, the two directors were disorganised, rather rude and really poor directors. If you are going to have bridge make sure the people running it know what they are doing, these two did not. I went to a cooking class which was excellently run and well thought out. The entertainment is very mediocre. The shows put on by a company that had two lead singers who could not sing! Pretty grim to listen to. The dancing was ok and the best show was on the last day when a singer who impersonated great singers came on. He was fabulous. There was also a female singer early on who was great. I hated the juggler, really juvenile but the comedians were also very good. The enrichment lecturer was excellent, really knowledgable and her lectures well delivered and prepared. The stops were ok, the best being Salvery Peru, Panama Canal, Miami, Port Canaveral, Charleston. We did not do ships tours but those who did complained how expensive they were. We had a nice holiday but not our best and we don't think we would go on Oceania again as it just isn't good enough for us. We like 5 star and this definitely like isn't that any longer. Read Less
Sail Date April 2015
Our 3rd cruise aboard Marina. A beautifully decorated ship. Our penthouse suite 10039 was nicely appointed with more than enough storage (including walk in closet), large bathroom, writing desk and vanity. Thankfully I had my plug adapters ... Read More
Our 3rd cruise aboard Marina. A beautifully decorated ship. Our penthouse suite 10039 was nicely appointed with more than enough storage (including walk in closet), large bathroom, writing desk and vanity. Thankfully I had my plug adapters with me so I could use both the North American and European style plug outlets (I travel with dual voltage curling irons, computers etc). The cruise had a nice balance between ports of call and sea days. Although the crew were hard working and provided good service it was my impression the crew:passenger ratio had decreased and each crew member was serving more people. As a result we often had to wait longer during meal service in the dining rooms and often we would return to our suite and it would not have been made up. Service was good but certainly not over the top as we have been accustomed to on our 7 previous cruises with Oceania. We pay a premium for this service on O and this time not certain if we got that value. This was the longest cruise we have taken but the cruise where we ate the least number of times in a specialty restaurant. Made my bookings the morning the reservations opened and even then unable to get my preferred dates and time. When on board even the butler unable to get us reservations! Mind you at least half the tables were empty whenever in the restaurants. Food was good but not as outstanding as on previous cruises. Although I did not use the fitness center, my husband raved about the Finnish trainer and all the remarks I heard about her from others were superlative. Enrichment speaker was excellent. Entertainment not great but certainly improving. The comedians were amusing. Cruise Director not my favourite and she really shouldn't have been interacting with guests while she was still hacking away (even though must have been cleared by the doctor). I had onboard credits to use up and disappointed shops had almost nothing in my size - only teeny & huge and was virtually no restocking during entire cruise. Never use Destination Services - tours are a rip off. e.g. 1 tour was priced at 129/pp, I walked 2 blocks and got same tour for $25/pp - need I say any more. For most of the cruise the ship was operating under Code Red as over 2% aboard were suffering with gastro intestinal problems (Executive Lounge food removed, passenger laundries closed, certain items removed from menus etc). Although we were not sick it did impact some of our enjoyment as we were taking precautions, being less social and not interacting with others, removal of certain services, disembarkation delays, worry, etc. With exception of the obligatory onboard announcements, Oceania has not contacted passengers to offer any thanks or form of compensation for their cooperation and inconvenience. Don't know whether this degradation is a result of the NCL takeover but Oceania needs to refocus on their core repeat cruisers who are prepared to pay a premium price for that premium level of service. Read Less
Sail Date April 2015
First and foremost, and this is just luck of the draw, the ship came down with the Norovirus and despite many attempts, I don’t believe they were ever successful in eradicating the virus. This made food service and many other things ... Read More
First and foremost, and this is just luck of the draw, the ship came down with the Norovirus and despite many attempts, I don’t believe they were ever successful in eradicating the virus. This made food service and many other things onboard challenging. I’m not sure if you’ve been on a South American cruise as part of your travels, but from what we learned onboard, if you travel in the direction from Lima to Buenos Aires, the chances of picking up the virus a pretty good as Peru is the culprit; so the direction of the voyage should always be Buenos Aires to Lima. The destinations on this itinerary were not stellar for the most part. With the exception of Pisco, Valparaiso, Puerto Montt, the Chilean Fjords, Punta Del Este, Montevideo and Buenos Aires, everything on the west coast of South America (Iquique, Coquimbo, Puerto Chacabuco, Punta Arenas, Ushuaia) is pretty much a waste of time. You pretty much have to take a bus for an hour or two before you get anywhere. For example, having dinner in the Polo Grill and overlooking a refinery and/or mine is not my idea of an ideal destination. In fact, I had not realized (perhaps stupidly) that South America is still pretty much a third world continent, and I’m sure Oceania is compelled to offer an itinerary around the continent, but there certainly isn’t much there. Our biggest disappointment was not being able to land in the Falklands (one of the reasons for selecting the itinerary). I realize this is no one’s fault, but it was still a huge disappointment. This was our third Oceania cruise (and 10th overall) and it definitely takes last place in terms of cruise vacations. While overall, Oceania is still an excellent cruise line, We saw things that concerned us. We had to send meals back on at least four occasions for being not cooked — I mean raw — from steak to lobster and even eggs. It was so obvious that this was a rookie crew, who did not have the experience to deal with the public. This was especially obvious in the Terrace Grill. Several of the people behind the counters could barely speak English and when you asked them what something was, they didn’t have a clue. I suspect there were many regular Oceania customers who also saw this. I hope it isn’t a sign of the new owners cutting costs to improve the bottom line. The captain of the ship, Captain Hansen, was outstanding. I’ve never given cruise ship captains much thought, but he went over and above in the face of the virus to make the cruise as pleasant as possible - including taking us to Cape Horn in Gale Force 10 winds. Read Less
Sail Date January 2010
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