1. Home
  2. Cruise Lines
  3. Oceania Cruises
  4. Oceania Cruises Cruise Reviews

48 Oceania Lima Cruise Reviews

This was our first cruise with Oceania. We chose this cruise because of the wonderful itinerary. We arrived a week early to tour Cusco, the Sacred Valley, and, of course, Machu Picchu. all of this part of the trip was wonderful. ... Read More
This was our first cruise with Oceania. We chose this cruise because of the wonderful itinerary. We arrived a week early to tour Cusco, the Sacred Valley, and, of course, Machu Picchu. all of this part of the trip was wonderful. Embarkation: Not at all optimal. The process of getting on the ship was quick and easy. From there the experience went downhill. Upon getting on the ship we were told that the ship was in a CODE RED LEVEL II condition with both "A" type flu and Norovirus onboard. As a result, we were held in Terrace Cafe for 3+ hours while the crew "cleaned" the ship. Moreover, our luggage was never delivered to our cabin! It was instead delivered to one end of the corridor and we had to "hunt" for it among the piles of bags. Ship: the Regatta, is in serious need of a Dry Dock experience. I understand that she is scheduled for a "refit" later this year. Until that time cruisers will see a fair amount of rust, as well as fatigued furnishings. Cabin : see review below. The cabin and bath areas are small, but you expect that while sailing in the "small ship" category. Our Cabin Steward, Odelia and her assistant worked very well to keep our stateroom clean and well serviced. We had a verandah, which we highly recommend as it gives you "additional" space, and besides, it is a lot of fun along the way. The verandah gives you an opportunity to observe sunsets, ports, sail - aways, and wild life all from the comfort of your stateroom. Dining: Good, bad, and just plain ugly. Dining in the specialty restaurants, Polo Grill and Toscana, as well as the Grand Dining Room was excellent. Food was excellent as was the service. Dining in Terrace Café and Waves Grill was "challenging". The food was good, the service was non-existent. The servers in the space were lackadaisical, and clearly uncaring, servers behind the counters were unwelcoming, and occasionally rude. Entertainment and activities: the entertainment was spotty. The String Quartet was outstanding. The Pianist and the Soprano were also outstanding. In fact, we'd been entertained by the pianist on another cruise with a different provider. The Regatta Show Band had only recently began to play together and were still "finding their way" musically. The Cast Show was painfully amateurish. Ports: Guayaquil, Ecuador: wonderful, with beautiful parks Manta, Ecuador a lively place during Presidential elections! Panama Canal: and exciting experience All in all the ports and excursions met and exceeded our expectations. Disembarkation: another disaster! We were not allowed to leave the ship until over an hour later than published. Passengers with flights were frantic. All passengers were allowed to leave at once which led to an interesting retrieval scene. As I said, this was our first cruise with Oceania. It will be our last. There are other, far better, small ship cruise ships out there. Read Less
Sail Date March 2017
We picked Oceania because friends had commented that its food was among the best of all cruise lines. That wasn't our experience, especially compared with Silver Seas. When the ship set sail from Lima, it was already loaded with ... Read More
We picked Oceania because friends had commented that its food was among the best of all cruise lines. That wasn't our experience, especially compared with Silver Seas. When the ship set sail from Lima, it was already loaded with sick crew and a few sick passengers. Code Red, Level 2 CDC precautions were in place. Some public areas were closed but others weren't and that made no sense. Why weren't books available from the library, when common slot machines touched by countless were? My husband was one who came down with Influenza A symptoms soon after boarding. I was healthy but we were both understandably quarantined - first, for 48 hrs. and then ultimately for 72 hours. No sympathy from room service, who refused us ice until I complained to the nurse and she finally called room service and authorized our getting ice. No books or magazines, until I finally insisted that the front desk "ask via e-mail to other passengers if some would be willing to part with read books or magazines that they wouldn't need to have returned." With my threatening to leave the room if the front desk didn't at least try to get me some reading material, I got four magazines. And later I was told that the front desk person who did that for me was chastised for doing so. The nurse asked how I, the healthy one, was feeling each day she checked via phone, on my husband. I remained healthy, only to come down with his symptoms at the very end of the cruise. Upon returning to our home in the states, my own physician said they should have started me on prophylactic meds when they treated my husband. I might possibly have not gotten sick. There was no sympathy, no concern for our well-being, just lots of emphasis to not leave our room under any circumstances. And, after asking three times, my husband still couldn't get the lab work from the doctor that was performed when they examined him before our quarantine. They said it was expensive. I call that pretty stinking service. Really, the cost of photocopying existing reports?!?!?!? The best service was from the bar staff/bartenders and the cabin cleaners. They were always pleasant and helpful. The cruise director was upbeat and fun, too. But scratch the rest of the crew. And why no onboard talks to tell us of our upcoming destinations, something of the local culture, flora, fauna, history, archaeology? Nada, except for a great onboard guide through the Panama Canal, the only real plus on the whole 16 day journey. On one excursion the rainforest guide couldn't point out one medicinal plant or tree; he didn't bother to look for animals, either, we just walked to the pools and I might have well stayed at home and watched a Nature program, for what I got from this tour. Harvest Caye is still under development, that is, commercial development. No real fish nor birds to see; most of the manatees, if there were any there at one time, were probably relocated or injured in the building of the man made island. It has the "Disney" feel, which is good I guess, if you want to zip line, but not for much else. Why pay extra for a private cabana with a butler in this area??? I did enjoy the placid waters and beach for bathing in the sun and swimming a bit. But there was no decent snorkeling there, a shame. Our room never got really cool; we should have complained, but since we were "trained to not expect much" after the initial quarantined time in our cabin, we didn't say anything. Back to food: who seriously puts corn flakes in a smoothie? And when I told the chef in the Italian restaurant that the veal piccata was a bit tough and not lemony enough, he blamed the cooking on "corporate's mandated direction." Wow, do they not have their act together. He made me feel bad for giving feedback. I did really like the fitness center and the spa, and when the library was open, it as well. The library was charming, cool and not crowded. The ship size was good, neither so big that I felt like a sardine stuffed in a can, nor so small that amenities weren't available. But I do wish service had been emphasized, and more care had been taken in the excursion choices and in our having an onboard lecturer to tell us what was in store. Seeing just the excursions on a poor-reception TV wasn't the way to go. And the weather forecast and the ship's location on the cabin TVs were always wrong - outdated or nonexistent. I won't/we won't travel Oceania Cruises again. Ever. Read Less
Sail Date March 2017
We've cruised many different lines and this was the absolute worse experience. Staff were unfriendly and had difficulty understanding English. The food was good but not the culinary experience we were expecting. We were under a ... Read More
We've cruised many different lines and this was the absolute worse experience. Staff were unfriendly and had difficulty understanding English. The food was good but not the culinary experience we were expecting. We were under a "code red" during our first week and we couldn't do anything for ourselves including using salt and pepper on the table. Wine stewards and servers took forever to come to the table. Perhaps it was the code red, but we didn't notice any uptick in their friendliness until the 16 cruise was near the end. That's also when they started acknowledging us by our names. The lack of communication regarding our first few days was unacceptable. Their Executive Concierge merely wrote down our complaints and never once apologized or thanked us for our feedback. Just updated his log. The highlight of the trip was our room butler who went out of his way to provide the best service. But he too was spread thin and his pager was constantly going off. Finally, the embarkation process from arrival into the port -- where NO ONE from Oceania was there to explain that we needed to get on a bus and shuttled to the boat -- to getting our room was a disaster. People were visibly upset and the process took five hours from the time were told to be on the boat to the time our room was ready. Read Less
Sail Date March 2017
We wrote to Oceania with a complaint over two weeks ago. Haven't had even the courtesy of an acknowledgement. Sums them up! Here's what we had to say: Oceania failed to meet our expectations. Put simply, the product quality ... Read More
We wrote to Oceania with a complaint over two weeks ago. Haven't had even the courtesy of an acknowledgement. Sums them up! Here's what we had to say: Oceania failed to meet our expectations. Put simply, the product quality isn’t adequate for the price paid. Although this was our first time sailing with Oceania, we’re experienced cruisers on Azamara, Silversea and Windstar. Our observations are as follows: Joining The Ship. A complete shambles. We pitched up at the port entrance at 1230 with a local chauffeur driver from Lima Cabs. We were redirected to an unmarked drop off point some 300 metres away, to be met by two unwashed tramps wearing last year’s dirty orange overalls – they turned out to be the “baggage handlers”. No Oceania signage, no ship rep, nor a port agent. Our driver wasn’t happy and refused to leave us – which says a lot for the situation. After ten minutes another two passengers arrived, and ten minutes later an unmarked bus turned up with what we assume was someone from the port agent’s office. Our bags were dumped in the bus baggage hold and hands held out for a tip – even more blatant than Miami! We waited a further twenty minutes before the bus took us back through the port entrance and on to the ship. A complete 0/10 initial impression…. Cabin. Our first time on Deck 7 on an R Class – we’ve always booked Deck 8 on Azamara. Small but acceptable – like Azamara but prior to refurb. Carpets not that clean with old stains very evident. Cabin not that clean – acceptable, but hidden dust and hairs if you go looking. Comfortable bed. Nice bedding. Ancient phone system that doesn’t work that well. Very small TV. Poor choice of channels. In suite wifi pathetic – in fact the on-board wifi is slow throughout, massively overpriced, and in serious need of an upgrade. Cheap and nasty toiletries. Nice Champagne on arrival – better brand than the usual. Overall only 6/10 though. Housekeeping. We had an irritating Chinese lady housekeeper whose main interest in life seemed to be to get guests out of their cabins asap so that she could get on with her day. The “Privacy Please” sign was observed, but she’d happily bang our cabin door with her vacuum cleaner at 0730 in the morning. She’d shout to colleagues, etc., and make as much noise as possible when cleaning adjacent cabins. Her job could be done quietly, but it wasn’t. It also wasn’t done very well – marks on mirrors stayed there for days, etc. Perhaps the crew are just under massive time pressure? Worst aspect was balcony cleaning. We sleep with the balcony door open, and were disturbed one morning at 0800, curtains open and whilst still in bed, by a housekeeping oik unlocking all the connecting balcony doors. When I complained to the housekeeper, her response was “there is a cleaning schedule – we left a notice on your bed”. No apology. The note didn’t say that someone would be on your balcony at eight in the morning. The balcony cleaning didn’t even get done – we still had bird poo from the Patagonian fiords on the balcony on arrival in Buenos Aires. Overall just 4/10 Room Service. Hard to get hold of, but service very good once an order was placed. 8/10 Food The biggest let down of all. Food quality was erratic and certainly didn’t merit the “finest at sea” tag. The flowery and highly descriptive menus do NOT meet the reality of what turns up on your plate. We gave up eating in the main dining room because of the uncertainty as to whether you were both going to get acceptable edible food. We ended up eating many meals in the buffet, simply because if something was duff it was easily changed. Food Highs Fresh pasta (Toscana) Consistent high quality breads Superb cheese. Wide choice (10/10) Very good cold meats (buffet) Chef pasta station (buffet) Food Lows Undercooked grilled salmon still freezing cold in the middle (Polo) Overcooked steak (Polo) Risotto made from pre-cooked rice (Toscana) Soupe de poisson thickened with cream. Yuk! Unrisen choc soufflé (even Viagra wouldn’t help!) (main DR) Undercooked veggies – daily problem throughout Unripe fruit throughout (1/10) Overcooked lamb (main DR) Undercooked stews (buffet) Poor speciality foods – a very limp representation of the country they purport to represent. Often bland and tasteless Toscana couldn’t make Saltimbocca on less than 24 hours prior notice – unbelievable! From the above list you might take us as “picky”, but we’re not! A simple premise is to only offer what you can do well, and to not offer those dishes which you cannot consistently produce to high standards. With respect, we don’t think that either Polo or Toscana would survive more than six months on the High St in any major city – they just aren’t good enough. Company hype about the food builds up an expectation which you fail to deliver. We spoke with chef Farid Oudir about the erratic quality of the food and felt that he wasn’t at all interested in our fair criticism. He listened politely, but then was more interested in quoting statistics about his staff’s massive output. Institutionally complacent perhaps? We thought so. Overall, just 5/10 Wait Staff. Friendly and tried their best. Not one cause for complaint. Star employees were bar tender Wawan in the Main Dining Room bar (our only source of a decent espresso after dinner), and Main Dining Room receptionist Mercy, who amazingly seemed to pick up almost every guest’s name within two days! 10/10 Destination Services. Massively overpriced and of only average quality. We don’t mind an old bus, but there’s no reason why the windows should be dirty. Maybe the staff were too busy talking to check the cleanliness? Tour guides often very poor, with very poor English. Only the guides in Puerto Montt and Port Stanley were any good. The others just didn’t know their stuff, and their unrehearsed presentations in poor English were embarrassing to have to sit through. Just 5/10. Disembarkation. We were the last group of about 40 independent travellers off the ship at 0900. Not a single one of the officers or crew were at the bottom of the gangplank to say goodbye. Kind of sums the company up….. We booked Oceania as it was an R Class ship doing an itinerary that we wanted to do. That itinerary was great, but the ship failed to live up to expectations. Oceania could do much much better. Read Less
Sail Date October 2016
WE love Oceania Cruise Line. We didn't specifically choose Insignia, we choose the itinerary. That being said, being on Insignia was an added bonus. This was our third adventure on Insignia. From Captain Flokus to crew members, the ... Read More
WE love Oceania Cruise Line. We didn't specifically choose Insignia, we choose the itinerary. That being said, being on Insignia was an added bonus. This was our third adventure on Insignia. From Captain Flokus to crew members, the vessel is small yet large and very personal. The food was excellent. Booked on Marina this October. Cusomter Service, specifically, William Park, is extraordinary! The entertainment was great!We happened to be on board over Halloween and there was a great Halloween party. Sanitation is a big deal.... no novovirus there! Personnel are friendly, learn your name and your drink orders. WE were in a penthouse suite with excellent butler service. No problem to order room service at 3 a.m. Safety of the passengers and crew is of utmost importance. WE have traveled with Oceania 5 times, our 6th will be in October and and couldn't be happier. Read Less
Sail Date October 2016
We booked this cruise based on a recommendation from friends who had travelled the previous year. We successfully booked through our travel agent & then contacted Oceania Australia (OA) directly in regard to the La Reserve dinners ... Read More
We booked this cruise based on a recommendation from friends who had travelled the previous year. We successfully booked through our travel agent & then contacted Oceania Australia (OA) directly in regard to the La Reserve dinners & beverage package - this was when the problems started. We asked OA to make reservations for the La Reserve dinners. Even though the menus & cost of the dinners were not available until we were onboard, OA made reservations & then without our approval, charged our credit card an additional AUD520. It took them over a month for this amount to be refunded. At the same time, we purchased the "Prestige Select Beverage" package from OA at an additional cost of AUD2558 (for 2). Oceania described this package as "unlimited premium spirits, champagne, wine and beer” & we queried & received prior confirmation from OA that "the wine sampling onboard will be complimentary with the Prestige beverage package”. Once onboard however, we were advised that the package did not cover the wine, whiskey or sake tastings. Further, the use of the word “premium” is misleading as the package is limited to a only subset of the wine selections available on board. Oceania International (OI) then misrepresented the situation by claiming that our travel agent (who was not involved in this matter) had not understood that the on board tastings were at an additional cost to the package. Even though a representative from OA attempted to resolve the matter for us, she was unsuccessful & we are very disappointed at the attitude, timeliness & disingenuous responses from OI. In regard to the voyage itself, embarkation was a nightmare in Lima & the crew were not interested in helping guests until they were on board. During the voyage, it was not possible to actively participate in the daily on-board activities as they coincided with the various shore excursions. In summary, the Lima to NY trip through the Panama Canal was very good with plenty of interesting stops. The Marina is a good sized, comfortable ship & most of the cabin, restaurant & bar staff were friendly & helpful. We were unlucky to have the above experiences & a useless "butler" who was both annoying & a waste of time. As a result, we will not travel with or recommend Oceania Cruises based on this experience. Read Less
Sail Date April 2016
I wanted just to get away and see something that I hadn't seen before. We did a pre-cruise to Machu Picchu and it was awesome! On board the ship was small and intimate. There was a variety of dining areas that were included in the ... Read More
I wanted just to get away and see something that I hadn't seen before. We did a pre-cruise to Machu Picchu and it was awesome! On board the ship was small and intimate. There was a variety of dining areas that were included in the price, Italian, Chinese etc. The Red Ginger (Chinese ) was the best. Had a lovely coffee bar. We had been up graded to a penthouse suite which was great except came with a butler, therefore extra gratuities. On the whole it was nice and roomy, good size closet and cupboards, nice sized balcony. We travelled through the Panama Canal, great. Stopped At Honduras, Cape Canveral, Miami then NYC---which was an over night, so we went and saw Matilda on Broadway, lovely. The service on the ship was fantastic. All polite and helpful. The entertainment was OK. Lecturers were great---lot of info for next port of call. Good excursions. Great cruise! I travelled with my sister for the first time. She is a bit younger and was therefore more energetic than me ( I have back issues). I would definitely travel with Oceania again---I like the size of their ships. You get to know more people and can arrange dinners or outings with them. Read Less
Sail Date April 2016
We had been to the Galápagos and Peru and wanted to go home by ship. We had been on the Nautica the previous year for a back to back that took us away from home for 2 months. My opinion is that even though the Marina is larger, the ... Read More
We had been to the Galápagos and Peru and wanted to go home by ship. We had been on the Nautica the previous year for a back to back that took us away from home for 2 months. My opinion is that even though the Marina is larger, the Nautica took care of passengers wants and needs better. For example, the games in the game room are kept in better condition than those on the Marina. Also, I felt that the personnel on the Nautica made more of an effort to remember the passengers. They were more distant on the Marina. It maybe that the ownership of Oceania had changed between the two trips. We noticed a much younger and not as experienced staff. Our butler, who was adequate, was in his twenties. We felt that there was a lot to be said for those older members of the staff that had the experience of what "service" is. The food was good but not memorable. It didn't appear that there had not been a lot of local shopping for food and most things that were served had obviously been frozen. We are not going on Oceania for our next cruise, not only because of the above disappointments but also Oceania didn't offer the itinerary that we wanted. We are paying a lot less for this upcoming cruise, but feel that for the attention to detail that was lacked on our last Oceania cruise, we don't want to continue paying Oceania prices. Read Less
Sail Date March 2016
We boarded the Regatta in Lima for a 33 night cruise to Rio de Janeiro. I was lucky to have had the chance to use the Launderette during the first few days before it was closed for the rest of the cruise due to a GI outbreak. On the ... Read More
We boarded the Regatta in Lima for a 33 night cruise to Rio de Janeiro. I was lucky to have had the chance to use the Launderette during the first few days before it was closed for the rest of the cruise due to a GI outbreak. On the cruise Lima to Buenos Aries (BA), a bundled laundry service was offered at just $12.50 for 20 items, however, this increased to $24.95 from BA to Rio. Why!? Oceania. The two speciality restaurants on board were a grill and an Italian and these were both excellent with very good staff. However the Terrace Cafe had a poor selection of staff who never knew what was in anything and had poor english, this stood out more when they had to deal with all the serving etc due to the GI outbreak. The GDR was very good and most of the staff here were also very good. It's not easy dealing with mass catering. We were disappointed that the Ice Cream/Milk Shake Station closed at 4pm on ALL days, as when you return late afternoon from shore on a hot day I feel this should have been available. The milk shakes were excellent. The wave grill produced the best burgers I have had and it was good to have it open until 4pm for when you returned too late for lunch. Shortly after being on board, the ship advised us that some passengers were reporting GI symptoms and they gave every cabin an information sheet about the Norovirus. As the cruise progressed the stateroom letters changed to 'guests showing symptoms of acute gastroenteritis'. They stated that the ship's staff had immediately deployed its Response Plan, developed in accordance with CDC guidelines. Here, I am afraid I have to disagree! A 'Response Plan' would be something that would be put into place overnight NOT thinking of things to do from one day to the next! Staffing the hand cleansing stations came one day, a few days later they closed the Launderette, then they took away the salt and pepper pots. A day later they closed the Library. A few days later they took away the menu binders etc etc. That's not 'a plan', in my opinion. The sanitation of the tables in the bars was often very badly timed, ie just as Happy Hour started and people would be arriving and having to drink on wet smelly tables, as they could not be wiped dry. 30 mins earlier would have made a big difference Oceania. We thoroughly enjoyed the Martini tastings and the Margarita tastings that were arranged in the bars but felt that the Wine tastings were overpriced. I do not believe that ships should make a big profit out of entertainment. Unfortunately, after being on board a week I went down with severe diarrhea and attended the medical centre. Here I was told that they had caught it early and was given imodium. Three days later it was back with vengeance so I attended the medical centre again together with many many other passengers and crew. This time I was given antibiotics for bacteria, so we are now not dealing with Norovirus, in my opinion. I was isolated in my cabin (concierge level 7), together with my husband. The couple from the cabin next door had disembarked and we saw an extra bed go in followed by three crew members needing isolation. Room service during this period was diabolical. As everyone has stated, the atmosphere on board did not make for ideal holiday conditions and the entertainment and things 'to do' were lacking. There was only one lecturer on board which was a disappointment but at least the one we did have was excellent, providing a great deal of information about South America. On the last day of our cruise, my diarrhea had returned. I took some imodium and flew home. On my return to Scarborough UK I went to see my Doctor and a sample was sent to the hospital lab. The diarrhea continued whilst the lab did their work as it was not advisable for me to take imodium until the reason was diagnosed. My Doctor then rang me to say that the lab had found Entamoeba histolytic and that I needed immediate treatment for Amoebiasis and a blood test to check my liver.Treatment involved two medications, the second one coming from the Institute of Tropical Diseases in Belgium. I am still taking this now and reflecting on my worst ever holiday. Whether I got this parasite from Peru or from the Regatta, I do not know. I would be very interested to hear reviews from anyone else who was ill on board, as to whether they have had further investigations on their return home. My husband has been cleared. My low score for embarkment is due to the fact that there was no compulsory hand cleansing when boarding in Lima, where the staff blame for all disease. The enrichment score is for the excellent lecturer but not for Oceania who should have provided more than one lecturer for 33 nights. I have informed Oceania of all of this. Read Less
Sail Date February 2016
We also had the misfortune to be on the Regatta for 21days from Lima to Buenos Aires. I totally agree with burdock's review but doubt that I will be as kind and forgiving to Oceania and how this GI outbreak was handled. First...we ... Read More
We also had the misfortune to be on the Regatta for 21days from Lima to Buenos Aires. I totally agree with burdock's review but doubt that I will be as kind and forgiving to Oceania and how this GI outbreak was handled. First...we were never informed that the "problem" had been identified and was indeed the Norovirus...it was always named a generic " G.I. distress ". The first few days out of Lima were fine and then the announcements began daily about the need to wash ones hands. As the contagion spread the daily reminders became insistent and often but.. WHY were numerous vectors left untouched ? For example... on the tables the salt, pepper, creamer remained for days, menus reused, the same pen used by many to sign receipts It took them days to even get around to closing the self laundry room and lock the library books.They merely put out more ETOH hand dispensers and helpers were stationed at the entrance to the restaurants to remind you to use them. Once the morning sick call reached 2-3% of the ships census, which was about the 7th day of the outbreak, they now had to report it to the CDC and shifted into a higher level of alert and sanitation. The entire staff now had extra duties of wiping down handrails ,elevator buttons, cloth sofas etc with a mild disinfectant .Late at night when all asleep, they would walk down the hallways with a " germ killing fogger " The dining tables had the salt and pepper removed but sadly the pitcher of cream vector remained for days. I could give dozens of other TOO LITTLE TOO LATE examples of poor vector control during the progress of this outbreak. IF this was a Norwalk virus that plagued the Regatta...why was just a ineffective ethyl alcohol hand sanitizer used ? Bleach and strong soap on ALL surfaces kills the long living virus not yelling at passengers to wash their hands and providing a weak hand rinse. I knew we were fighting a losing battle when I happened by the med office one morning and saw 4 waiters / food handlers sitting in the hallway waiting to see the Doc. Enough about the GI problems, lets move into other observations. I agree, the itinerary on the west coast was dismal and it seems to me only selected to force the passengers to either overpay for the Oceania excursions or wander around the squalor of post earthquake villages on their own.. We loved the demographics of our fellow passengers... well traveled, fitful 60-70 yo with very few slow walkers. Never were we troubled with obnoxious drunks or sharp elbows at the feeding trough and never had to wait for a table for 2 at the GDR. The casual dinner attire was welcomed...we never were pestered to have photos taken or look at gaudy jewelry. We went to a couple evening shows and enjoyed the college level productions. Great enrichment lectures on South America were given by Dr. ?, a retired dentist who's name fails me. Overall we found the food good and varied but never great...think Applebees or Olive Garden with a few stellar dishes like Miso Wrapped Seabass. I found many dishes over salted and most dishes were served at a tepid temperature since they took a long, slow journey from kitchen. The service was slow and most disappointing but we understood. If many of the staff had to spend hours disinfecting surfaces and others were quarantined with illness, then bringing me a latte was secondary. Our room steward Svetlana was excellent and kept me well supplied with Evian to counterbalance all the salty food and our room spotless. I was especially troubled with our cruise being shadowed with the Norwegian Sun....at many ports we would arrive at about the same time and overcrowding of the sites prevailed. The ships massive 2,500 passengers would somehow become part of our so called more personal 550 passenger experience many times....although they paid thousands less for their cruise. It was explained to me as Synergy and a cost savings for Oceania. It seems in Sept. 2014 Norwegian bought both Oceania and Regent and is now cutting costs and buffing their bottom line. In summary, without the GI outbreak, this might have been a nice cruise with many welcomed features in the ambience. We only wished that we had tried Oceania before the buyout and especially before a GI distress problem was poorly managed by the new owners. Read Less
Sail Date February 2016
My wife has always wanted to experience Macho Pico and the cruise sounded unusual, the cruise line was highly rated so we booked. The Macho Pico add-on was a huge rip off. Due to the altitude, I couldn't go so she went single. ... Read More
My wife has always wanted to experience Macho Pico and the cruise sounded unusual, the cruise line was highly rated so we booked. The Macho Pico add-on was a huge rip off. Due to the altitude, I couldn't go so she went single. Cost was $3,500 for a three hour tour. Yes, $3,500. Plus, I wanted to fly with her so I had to pay $175. for "changed" itinerary. Plus three nights in a hotel. Oh, and they changed hotels after I made reservations so I had to pay extra. The tour was a flight, a tour of Cuzco and night there. They assembled the tour groups randomly so my wife was placed with others who could not meet the demands of the trails, steps, and steepness. So she was unable to go to the scenic spots as the group had to stay together. They got there at noon and stayed three hours and were taken back to Cuzco. Even though the cost was much more than other cruise lines, I like the ship. Great dining, some (some) very competent staff, some who could have cared less. However, about three days into the cruise the norovirus hit and many people became ill. Unfortunately, they were told to report to the medical office. Unfortunately, as it was right across from our room so we were exposed to all these people sitting in the hallway. Sure enough, after twelve days, I came down with the virus. This is despite frequent hand-sprays. Got sent to my room for 24 hours - I was told. 24 hours up, we went upstairs to tea time. Soon a very brusk and belligerent chief mate yelled and ordered me to go back to my cabin. I tried to explain that they cleared me but he was having none of it. The food while "locked up" was terrible. Very limited and very tasteless. We should have been contacted by the land office and offered some kind of recompense but to day nothing - not even a "sorry" note. I have many more serious complaints but will definetly recommend that none of our friends will join us in never taking a very expensive cruise on Oceania again. The air accommodations were terrible and we had no choice in times or routes. Read Less
Sail Date February 2016
The cruise with Oceania from Lima to Buenos Aires showed what an array of overprices and rip-offs they could envision. As a single traveller, I had to pay the same amount as two people thereby paying double for all my meals - assuming they ... Read More
The cruise with Oceania from Lima to Buenos Aires showed what an array of overprices and rip-offs they could envision. As a single traveller, I had to pay the same amount as two people thereby paying double for all my meals - assuming they consider their food to be as exceptional as they advertise (not what I would say), this is an unethical, dishonest charge of $2000 or more. Their hotel bookings, for those who make the mistake of using them are far more than the actual cost. The Marriot in Lima was just over $200 per night, they originally wanted $872, later $446. Their transfer from the hotel to the port was $119 per person. The Mercedes taxi from the hotel was $59. Obviously the shore excursions are highly overpriced as there is a 25% discount if you take 7 or more tours. As to the quality, food was sometimes good to very good, never exceptional and often fair or not so fair. Many of the buffet items were half warm. Service was sometimes good, sometimes fair, although reports from other passengers said the lunch and breakfast service in the dining room was terrible quite often. Some of the shore excursions were questionable. They had scheduled some tours to return after departure from port and had to reschedule. They offered sea kayaking on the Magellan Strait, however the captain had to be in port by 6 AM or it would be too windy to dock- you are going out in the ocean in a kayak in these conditions??? Similarly, the trip to the Falkland Islands was cancelled as gale force winds would not allow taking people ashore. This seems to be common occurrence so why is it on the schedule? Overall this is not an experience I am likely to repeat. Read Less
Sail Date February 2016
We embarked on the 7th February 2016 at Lima and to begin with it was the old Regatta that we have been used to, superb service, food, wines entertainment home from home. On day three, very unexpectedly and not the fault of the ... Read More
We embarked on the 7th February 2016 at Lima and to begin with it was the old Regatta that we have been used to, superb service, food, wines entertainment home from home. On day three, very unexpectedly and not the fault of the cruise line, a gastrointestinal infection had been brought onto the ship, we believe from a tourist who had visited Machu Picchu. From then on the service, food and general ambience of the ship went downhill. It was like being on a hospital ship, endless sanitation cleaning to the extent that it was a relief to get ashore. In hindsight the cruise should have been terminated to save the reputation of the line, but the Captain carried on hoping it would get better, it did not and when we left the ship in Rio after 33 days, it was still contaminated. We were advised by the director that as the crew were contaminated they had to be confined to their cabin for 72 hours and eventually they had to remove additional crew, to look after them, which reduced even further the crew to passenger ratio. It was normal for it to take 30 minutes to get a drink in the bar and never any nuts or canopies without asking. We have to say that the remaining crew worked their socks off to keep up standards but it just did not work, they seemed terrified about who could or could not handle food, it was all served to you even at the buffet. Not even salt and pepper was left on the table and bread was served and not left on the table. Afternoon Tea was ruined when it was firstly self service in the Horizon Lounge and then in the Terrace Café, before returning to the Horizon Lounge. Even the sweet trolley disappeared when everything was served anyway. It appeared as though Oceania had not trained for this eventuality and were making it up as they went along. We did not meet one single person who did not complain about it to the extent that they trashed Oceania never to return. I could go on regarding additional problems but little point. As a dear friend once said to me, “You never get a second chance to make a first good impression” We would dearly love to return to Oceania but currently very reluctant, I do hope they can see we are trying to be constructive, this trip cost circa £30k with flights and spending money not an inconsiderable sum, better was expected. If Norwegian Cruise Lines carry on like this they will not have their core of loyal cruisers following the Oceania brand. Interestingly we filled in the comments form both during and at the end of the cruise and have not heard a single word from Oceania, which has only added to our disappointment. Read Less
Sail Date February 2016
We'd heard great things about the food on Oceania. Of course we'd also heard there was nothing to do on the ship(quite true). But let's get back to the selling point -- the food. Well maybe it would have been better if ... Read More
We'd heard great things about the food on Oceania. Of course we'd also heard there was nothing to do on the ship(quite true). But let's get back to the selling point -- the food. Well maybe it would have been better if they hadn't gotten to the Noro Virus, or as they preferred to describe it, a gastro-intestional virus stiking more than 2% of the passengers. Because once they got the sickness bye bye to snacks. Bye bye to carpaccio or raw fish. Bye bye to medium rare steak. But even before that, the food in the Grand Dining Room was certainly no better than the food on any other ship. And the specialty dining rooms never seemed to be available when we tried to book an additional night(you get four. Some people got another thirteen or so. We didn't). We didn't despite being in concierge and on that note, worst concierge ever. Don't spend the money for that. I found most of the crew pleasant and accommodating, but the conciergess, Tom and Javier, you know who you are, were a lot of talk and no follow-through. Also worst embarkation ever. Twenty-five minutes and the ship cards had the wrong photos on them: the credit card was wrong: the lunch arrived two hours after the ship sailed. And, oh, yes, because we were in concierge level we had priority delivery. Read Less
Sail Date April 2015
We have sailed with Oceania once before which was great, but it was 3 years ago and on Regatta before they were taken over by NCCL and what a difference. Marina is a beautiful ship, the cabins10062 was fine, bathroom excellent. ... Read More
We have sailed with Oceania once before which was great, but it was 3 years ago and on Regatta before they were taken over by NCCL and what a difference. Marina is a beautiful ship, the cabins10062 was fine, bathroom excellent. Originally we were in cabin 9012 . On arrival the toilet was full of sewage which we flushed and didn't think too much about. However for the next four days we had sewage coming up in the toilet! We complained on the second day and were sent the plumber who was from Eastern Europe. He proceeded to tell my husband that he did not know how to flush the toilet and proceeded to give him a lesson. We were furious. We then complained to reception who put us in touch with Javier Cortes who made all the right noises and eventually moved us to another cabin. Quite a horrible first few days. Other than that we were not offered any other kind of compensation. The ship also had Noro virus on board which completely altered everything. The concierge lounge didn't have anything to eat in it, only paper cups, the self service laundry was closed, various food was not available. The concierge level is a total waste of time. We did not get any benefit from this at all. In Lima there was no priority boarding, the lounge was a room on Deck 9 too small with not much in it. The concierge sitting area in Canyon Spa a to altar waste of time, no room for everyone, no shade and really useless. Certainly not worth the extra money. The speciality restaurants are quite good but the main dining room was poor. The menu is limited, one evening there was nothing on the menu we could eat. The food was all cold, the staff were disorganised, the wine waiters fairly useless, they know nothing about the wines they were selling. There were not enough waiters especially at breakfast so there was a long wait for food. The waves terrace cafe was shambolic. They ran out of food, there was nowhere to sit quite often, the service was poor and it seemed badly run. We play bridge and there was hosted bridge on sea days . This also was shambolic, the two directors were disorganised, rather rude and really poor directors. If you are going to have bridge make sure the people running it know what they are doing, these two did not. I went to a cooking class which was excellently run and well thought out. The entertainment is very mediocre. The shows put on by a company that had two lead singers who could not sing! Pretty grim to listen to. The dancing was ok and the best show was on the last day when a singer who impersonated great singers came on. He was fabulous. There was also a female singer early on who was great. I hated the juggler, really juvenile but the comedians were also very good. The enrichment lecturer was excellent, really knowledgable and her lectures well delivered and prepared. The stops were ok, the best being Salvery Peru, Panama Canal, Miami, Port Canaveral, Charleston. We did not do ships tours but those who did complained how expensive they were. We had a nice holiday but not our best and we don't think we would go on Oceania again as it just isn't good enough for us. We like 5 star and this definitely like isn't that any longer. Read Less
Sail Date April 2015
Our 3rd cruise aboard Marina. A beautifully decorated ship. Our penthouse suite 10039 was nicely appointed with more than enough storage (including walk in closet), large bathroom, writing desk and vanity. Thankfully I had my plug adapters ... Read More
Our 3rd cruise aboard Marina. A beautifully decorated ship. Our penthouse suite 10039 was nicely appointed with more than enough storage (including walk in closet), large bathroom, writing desk and vanity. Thankfully I had my plug adapters with me so I could use both the North American and European style plug outlets (I travel with dual voltage curling irons, computers etc). The cruise had a nice balance between ports of call and sea days. Although the crew were hard working and provided good service it was my impression the crew:passenger ratio had decreased and each crew member was serving more people. As a result we often had to wait longer during meal service in the dining rooms and often we would return to our suite and it would not have been made up. Service was good but certainly not over the top as we have been accustomed to on our 7 previous cruises with Oceania. We pay a premium for this service on O and this time not certain if we got that value. This was the longest cruise we have taken but the cruise where we ate the least number of times in a specialty restaurant. Made my bookings the morning the reservations opened and even then unable to get my preferred dates and time. When on board even the butler unable to get us reservations! Mind you at least half the tables were empty whenever in the restaurants. Food was good but not as outstanding as on previous cruises. Although I did not use the fitness center, my husband raved about the Finnish trainer and all the remarks I heard about her from others were superlative. Enrichment speaker was excellent. Entertainment not great but certainly improving. The comedians were amusing. Cruise Director not my favourite and she really shouldn't have been interacting with guests while she was still hacking away (even though must have been cleared by the doctor). I had onboard credits to use up and disappointed shops had almost nothing in my size - only teeny & huge and was virtually no restocking during entire cruise. Never use Destination Services - tours are a rip off. e.g. 1 tour was priced at 129/pp, I walked 2 blocks and got same tour for $25/pp - need I say any more. For most of the cruise the ship was operating under Code Red as over 2% aboard were suffering with gastro intestinal problems (Executive Lounge food removed, passenger laundries closed, certain items removed from menus etc). Although we were not sick it did impact some of our enjoyment as we were taking precautions, being less social and not interacting with others, removal of certain services, disembarkation delays, worry, etc. With exception of the obligatory onboard announcements, Oceania has not contacted passengers to offer any thanks or form of compensation for their cooperation and inconvenience. Don't know whether this degradation is a result of the NCL takeover but Oceania needs to refocus on their core repeat cruisers who are prepared to pay a premium price for that premium level of service. Read Less
Sail Date April 2015
This was a first Oceania cruise for after more than 10 on other lines. We enjoyed the upscale lounging and gathering areas, but found the guest entertainment mediocre for the most part. The staff entertainment was always good. Enjoyed ... Read More
This was a first Oceania cruise for after more than 10 on other lines. We enjoyed the upscale lounging and gathering areas, but found the guest entertainment mediocre for the most part. The staff entertainment was always good. Enjoyed the lectures related to the various cultures and history of the places we were going. We were not particularly interested in the lectures on the flora of the places, but guess others were more enthralled. Enjoyed most of the ports. We arranged private small group excursions that were all good and less expensive. We thought that the deck plan that had only a bathroom for one outside the Regatta lounge was inadequate and the Horizon lounge bathroom was located on the deck below. The food was excellent for the most part in the dining room. The buffet in the upper deck was much slower than others we have been to as the staff serves you rather than you serving yourself. The specialty restaurants were excellent in both food quality and service. We would have enjoyed more ship activities, but there were relatively few sea days. The afternoon trivia game had tougher questions than others we have been to, however we scored enough points to get a T shirt at the end of the cruise. Read Less
Sail Date February 2015
We recently traveled to South America on Oceania's Regatta. This is the 4th time we have been on this ship and will travel again on it. We had a P2 and loved the space and the balcony. The couch was a bit bigger for us and we do stay ... Read More
We recently traveled to South America on Oceania's Regatta. This is the 4th time we have been on this ship and will travel again on it. We had a P2 and loved the space and the balcony. The couch was a bit bigger for us and we do stay in our room to watch the scenery go by. We had a great Butler Rahman. We didn't ask for anything so he just started bringing us little canapes and they really hit the spot. We enjoy all the dining spots on the ship. The Grand Dining room is run by a great Portuguese gentleman and he keeps it spinning. We love dining at Polo but Toscana is our favorite. The waiters are professional, courteous and just the right touch of being friendly The Captain did a great job we saw many Fjords he said 144 miles more fjords that any other cruise. He did a great job when the water was rough and moved to a smooth cruising area. He was also friendly. The ship's crew was always friendly and helpful. We took a pre cruise tour of Machu Picchu which was fabulous and ran like a dream. We were so happy we did this. We also met a great group of people before the cruise which we stayed friendly with throughout the cruise. We have been on other ships and do prefer this cruise line and look forward to our next trip with Oceania! Read Less
Sail Date February 2015
My wife and I sailed with the 1200 passenger Oceania Marina on their 16 day cruise from Lima, Peru to New York. We have typically traveled on smaller ships, including Sea Dream, Silversea and Seabourn, and I have to admit to having ... Read More
My wife and I sailed with the 1200 passenger Oceania Marina on their 16 day cruise from Lima, Peru to New York. We have typically traveled on smaller ships, including Sea Dream, Silversea and Seabourn, and I have to admit to having reservations about the ability of the ship to meet the service and food standards of ships half their size or less - especially since Oceania originally had only smaller ships (600+). Our experience with the other lines mentioned was that it was extremely hard for them to bring the smaller ship personalized service and dining to the larger ship. I needn't have worried - Oceania has done a masterful job, and in many categories I rate them better than the other lines on which we have traveled. That was an unexpected and very pleasant surprise. In fact, I would have to say that overall, I would now put Oceania on the top of the list of Cruise experiences. Below are some of the specifics: The Ship There was clearly much thought that went into the design of Marina. There is a vast amount of public space, and there was always space in the lounges to sit comfortable without feeling that everyone was on top of each other. The lounges are well spaced and designed, furniture comfortable and well chosen. The pool area was designed in such a way that there is a lot of space for sunning and swimming. We had 8 days at sea, and my wife and I never had trouble finding a place to sit, whether we wanted sun or shade. The spa is good sized, with a relaxation room for quiet reading if one is in the mood. There are also nice little touches. Specialty coffees were available at the Barista during the day, and I worked very hard to avoid the stand near the pool where mail shakes and frappes were made to order. Staterooms Oceania has done a very good job of space design in the staterooms. We were in room 9107, which was toward the back of the ship. I have always four it amusing that cruise lines sell the center of the ship as the place to be fro the smoothest cruising, and yet the best suites are always at the ends of the ship. Go figure! The verandahs are a bit smaller than we are used to - first time there were chairs instead of loungers on our verandah - but the truth is that unless you want to spend a lot of time in your cabin, it doesn't make a lot of difference. Plenty of room for clothes, even without a walk-in closet. Stateroom service was extremely attentive. Rooms were made up twice a day, and the few times we wanted assistance from our stewardess, she was responding within the minute. I wish the showers were a bit larger - just don't drop the soap! - but not a big deal, and the fact that there is a full size tub made my wife very happy! We were on the concierge level, which is actually the same size room as a regular verandah suite. The difference, however, is worth it if you are going to regularly use the steam and sauna and relaxation areas(free if you are on concierge level), and/or the concierge services. William was the concierge on this trip, and he could make just about anything happen. He arranged for us to get reservations on "local" excursions in two different ports, and was helpful in several other areas, including dinner reservations at the specialty restaurants. Dining I am in awe of the quality of the food on this ship. While in our experience ships like Seabourn, Silversea and Cunard seem to be using the dining room as a place to save money, Oceania seems determined to live up to its reputation as a "foodie" ship. It seems that everything is cooked to order, and they have food service and quality down. There are several dining options. The main dining room is open seating, come whenever and eat with whoever. The food was consistently creative and delicious. The room itself is nicely decorated. My only suggestion is to try to get a table away from the middle of the room - the tables there are just too close together and the maneuvering the staff has to do to get you your food is distracting. There are four other specialty dining rooms. Red Ginger (our favorite) had an oriental flare. Don't miss the glazed Sea Bass! We only went to Polo, which is their steak house, only once. It was the one meal that disappointed. I had a Strip steak that, given that it is represented as prime beef aged 30 days, came out as basically tasteless. On the other hand, had steaks in some of the other venues and they were fine, so.....? Toscana is their Italian restaurant, and there as well the food was terrific. The fourth restaurant is country french. Food was also really good, the french bread to die for! Room design....meh. One can also eat at the Terrace Cafe at night, which is buffet. We only did that once. The food was also very good, but we found that the buffet style put us in a mode that was less relaxing. Not their fault, I think for us buffets lend themselves to quick eating, and that is not what we enjoy at dinner. Service I save the best for last. The culture of service on this is really exceptional. We have cruise on ships much smaller in size, but I would have to say this was the best. I was impressed not only with the personal attention, but the genuineness with which it was delivered. Two quick stories. The first night we went to Horizons bar before dinner. A gentleman named Clifford was behind the bar where we sat, and we ordered our drinks from him and chatted a bit. 10 DAYS LATER we returned, and he remembered exactly what we had ordered that first night! If you had told me that could happen on a 1,200 passenger ship, I wouldn't have believed you. Second, a manager interrupted my steam room time to quickly enter, excuse himself, and briefly fool around with the emergency button. I figured they were having problems with it. About a minute later one of the staff entered the steam room to ask if I had pushed the emergency button. As I found out later, it was a random drill to make sure procedures for emergency assistance were followed! I have been a consultant most of my life, and know how difficult creating and maintaining a culture can be. I am awed by how well this ship does it.   Read Less
Sail Date May 2014
We enjoy the smaller ships. Our ship has a maximum of 684 passengers with staff of around 400. Service is exceptional. They keep there staff. We have cruised with them for 10 years and still see some employees from our first cruise. We ... Read More
We enjoy the smaller ships. Our ship has a maximum of 684 passengers with staff of around 400. Service is exceptional. They keep there staff. We have cruised with them for 10 years and still see some employees from our first cruise. We have stayed in inside staterooms, concierge level and penthouses. It doesn't matter to the staff what level your stateroom is. There food is the best at sea. Almost everything they serve is homemade on board. Fresh fruit, milkshakes, hamburgers, high tea, homemade ice cream and sorbet daily. They have 2 specialty resturants. Polo Grill, steak and sea food, and Toscana, Italian food. All breads and pasta, sauces made from scratch daily. These specialty resturants are included. You can make reservations for these resturants. My favorite thing with Oceania is that it is a resort casual cruise line. I never have to dress up. I can where jeans and shorts during the day and put on slacks and a blouse for dinner. My husband can wear casual slacks and a collared shirt. No jacket or tie required. If you like to dress up that is okay too. The ports are great and not all the normal spots. With the smaller ship they can go more places. The entertainment is a group of 5 to 7 entertainers performing most nights. They do a variety of shows. The cruise line also brings in talent. A comedian, musician or magician. One very important thing this cruise line does not have any accomodations for anyone under 18. While they can't keep you from brining children they tell you up front they have nothing for them. Believe it there are no programs, activities or anything else to accommodate children. Enjoy your cruise. Read Less
Sail Date February 2014
First and foremost, and this is just luck of the draw, the ship came down with the Norovirus and despite many attempts, I don’t believe they were ever successful in eradicating the virus. This made food service and many other things ... Read More
First and foremost, and this is just luck of the draw, the ship came down with the Norovirus and despite many attempts, I don’t believe they were ever successful in eradicating the virus. This made food service and many other things onboard challenging. I’m not sure if you’ve been on a South American cruise as part of your travels, but from what we learned onboard, if you travel in the direction from Lima to Buenos Aires, the chances of picking up the virus a pretty good as Peru is the culprit; so the direction of the voyage should always be Buenos Aires to Lima. The destinations on this itinerary were not stellar for the most part. With the exception of Pisco, Valparaiso, Puerto Montt, the Chilean Fjords, Punta Del Este, Montevideo and Buenos Aires, everything on the west coast of South America (Iquique, Coquimbo, Puerto Chacabuco, Punta Arenas, Ushuaia) is pretty much a waste of time. You pretty much have to take a bus for an hour or two before you get anywhere. For example, having dinner in the Polo Grill and overlooking a refinery and/or mine is not my idea of an ideal destination. In fact, I had not realized (perhaps stupidly) that South America is still pretty much a third world continent, and I’m sure Oceania is compelled to offer an itinerary around the continent, but there certainly isn’t much there. Our biggest disappointment was not being able to land in the Falklands (one of the reasons for selecting the itinerary). I realize this is no one’s fault, but it was still a huge disappointment. This was our third Oceania cruise (and 10th overall) and it definitely takes last place in terms of cruise vacations. While overall, Oceania is still an excellent cruise line, We saw things that concerned us. We had to send meals back on at least four occasions for being not cooked — I mean raw — from steak to lobster and even eggs. It was so obvious that this was a rookie crew, who did not have the experience to deal with the public. This was especially obvious in the Terrace Grill. Several of the people behind the counters could barely speak English and when you asked them what something was, they didn’t have a clue. I suspect there were many regular Oceania customers who also saw this. I hope it isn’t a sign of the new owners cutting costs to improve the bottom line. The captain of the ship, Captain Hansen, was outstanding. I’ve never given cruise ship captains much thought, but he went over and above in the face of the virus to make the cruise as pleasant as possible - including taking us to Cape Horn in Gale Force 10 winds. Read Less
Sail Date January 2010
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click