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48 Oceania Lima Cruise Reviews

My spouse and I are experienced cruisers. On this voyage we sailed from Lima,Peru to NYC via the Panama Canal. The trip was adversely impacted by an outbreak of gastrointestinal illness(probably Norovirus) which can't be blamed on ... Read More
My spouse and I are experienced cruisers. On this voyage we sailed from Lima,Peru to NYC via the Panama Canal. The trip was adversely impacted by an outbreak of gastrointestinal illness(probably Norovirus) which can't be blamed on Oceana. However, their response was a disaster. Numerous activities were curtailed or canceled, and venues closed,even those unrelated to food or bathroom services, such as art classes and the library. Non transparent, inadequate explanations and insincere sounding excuses were provided, but no compensation was offered for services not provided as advertised nor for the significant inconveniences incurred. Free laundry service and significant discounts on future cruises come to mind. Unrelated problems included especially poor service in main bar/cocktail areas and disjointed, amateurish service in main dining room, terrace cafe and terrace grill where food was adequate but certainly not "the best cuisine at sea". Specialty restaurants were better with the exception of Polo which was terrible. Inexcusable shortages of sport drinks, and quality fruits, which looked good but tasted bad, were additional problems. Enrichment program lectures were very poor except for those given by a fellow guest. Invited performers were generally good. The ship's ensemble were enthusiastic but amateurish with the notable exception of the excellent band. Embarkation and disembarkation were handled smoothly. Panama Canal and Puerto Limone, Costa Rica and Miami were notable ports of call. Other Central American and Caribbean stops were a waste of time except for the nice beaches. Harvest Caye, Belize and Costa Maya, Mexico were Disneyland replicas without the fun. Unfortunately missed Norfolk, Va because of weather concerns. All in all, a bad experience. Read Less
Sail Date March 2019
We enjoyed this cruise very much. We have been on Oceania before, and chose this cruise for the itinerary of Lima to NYC. It was the middle leg of getting the ship from Tahiti, where it had spent the winter, to Europe, where it will ... Read More
We enjoyed this cruise very much. We have been on Oceania before, and chose this cruise for the itinerary of Lima to NYC. It was the middle leg of getting the ship from Tahiti, where it had spent the winter, to Europe, where it will spend the summer. We love O for the food, and the food was quite good. The new Dom Perignon events were great (separate charge, but great value for the money). The wine service has stepped up a bit - the wine stewards seem to have more training & knowledge than they used to (not a high hurdle, but much appreciated). Service in general was excellent - friendly, effective, welcoming. The onboard entertainment, a typically cited weak point for O - well, we can't comment, we tend to use dinner as our entertainment. We did not use any ship's tours; we did appreciate the free shuttles offered in Peru and Ecuador. The ship's activities were plentiful and interesting; one sea day I actually programmed the events I was interested in into my phone so I didn't miss any, although getting sidetracked or relaxing wouldn't be so bad either... We ate more times in the specialty restaurants on this cruise than ever before. A couple hundred people were on since Papeete (so had already had plenty of time to enjoy), the ship wasn't 100% full, and we did get into a code red (GI cases - apparently most likely from street food in South America). We enjoyed all the restaurants; the steak at Polo continues to be hit-or-miss - my spouse has decided that ordering something other than steak (lobster, veal oscar, etc.) is the way to go - although my ribeye was great. The main dining room (GDR) and Terrace Cafe were both excellent. There were a few small items in our room that needed fixing, but were fixed within an hour of mentioning (loose handle on door to veranda; mis-aligned closer on bathroom door). Our room stewards were top-notch. The lectures were interesting, with well-selected topics. The presenter quality was a bit mixed - one quite good, one very knowledgeable but not quite as engaging. Read Less
Sail Date March 2019
I would like to highlight the positives first for this trip on Marina, from Lima to NYC. I am gluten-free. I told Roger, the Specialty Diet Coordinator that I pick cruises based on food and desserts. He introduced me to Pastry Chef ... Read More
I would like to highlight the positives first for this trip on Marina, from Lima to NYC. I am gluten-free. I told Roger, the Specialty Diet Coordinator that I pick cruises based on food and desserts. He introduced me to Pastry Chef Bruno, who then made sure I got a different dessert every day, to my liking. Everyone one of them was an art of work. Felt very pampered. The Terrace Cafe chef Viktor was also super nice and patient. He walked me through the food, and made me special dishes when asked. Yes, I am looking for Marina future cruises, see if I can enjoy the service of those 3 again. On a whole. (1) They seem to have centralized the operation so one gets same stuff in the Cafe and the Main Dining Room. A lot of people now prefer the Cafe (more choices, less time). (2) They changed some of the Specialty Restaurants’ menu. Red Ginger used to be the draw to sail on Marina. Now Favorite dishes are gone. The same with Jacques. No more incentive. (3) Wave Grill is still a major draw! Ate their food a lot. Very nice and accommodating staff. Deeno, who cleaned our room, was super too. Did everything we asked for, even chasing down our missing survey last minute. Now, he knew how to use persuasion and gentle touch. We stayed in a Concierge Veranda. No butler service, only gave us access to the Lounge. Concierge service was only available 8am-12, 4-8 pm, when we were mostly out or having dinner. How about longer hours? “The Concierge got to sleep some time!” was the answer. For a company bragging about service, that is down right bad. Add another person is my answer. As usual, the lectures were great! Loved those on Panama Canal. Oceania was known for their land tours, nice sites, classy, buses only 60-70% full, etc. But on this cruise, not sure if it was because the towns were just developing their tourism, or because of security concerns, some of the tours were down right terrible or lame. Cancelling Norfolk due to weather was really disappointing too. The Destination Staff, instead of being apologetic and accommodating, were pretty defensive in their attitudes. The sanitation lock down did not help either. Some of the staff members were down right hostile as though we brought them the disaster. Highly recommend that the management teach their staff how to gain the passengers’ cooperation with persuasion rather than enforcement. That is, if the Management knows how themselves. Read Less
Sail Date March 2019
We chose this cruise because Oceania has smaller ships and their food is excellent. This was a South America cruise going from Lima Peru to Buenos Aires Argentina. Being the month of March in the Southern Hemisphere, we expected and ... Read More
We chose this cruise because Oceania has smaller ships and their food is excellent. This was a South America cruise going from Lima Peru to Buenos Aires Argentina. Being the month of March in the Southern Hemisphere, we expected and received September type temperatures like the Northern Hemisphere. Sirena is very well kept still clean and attractive though it will be renovated soon. I like all the colors and schemes she has now but that will disappear with the addition of gray interior decor. My only issue with the ship was the aggressiveness and interruptions of the wine stewards and waiters in the main dining room. Those personnel need to be trained to present themselves and be recognized. So many times they would interrupt the table guests which to me is rude. On the last bus tour in BA, there was a passenger that was coughing incessantly. I caught his cold and am still suffering from it. I wrote a separate letter to Oceania suggesting that their ship chaperon(s) on the tours provide disposable masks on those busses for the "coughers" and on the vessel too. There are sick people who come on the ship even though they are given a questionnaire prior to boarding. Passengers do not have to divulge that they have a cold. Anyhow, I would recommend the Sirena and Oceania. Read Less
Sail Date March 2019
We arranged this cruise to South America whilst on our previous Oceania cruise which was on Marina. We were prepared for the smaller ship and looked forward to the experience. We were in stateroom 7076, a Concierge room. We had previously ... Read More
We arranged this cruise to South America whilst on our previous Oceania cruise which was on Marina. We were prepared for the smaller ship and looked forward to the experience. We were in stateroom 7076, a Concierge room. We had previously read how small the bathrooms are, believe it, they are tiny. The ship is about to be refurbished and shower curtains replaced with doors. I cant imagine how anyone on the slightly larger side will get in and shut the door. Most of the ports were interesting especially Paracas and Punta Arenas. We enjoyed seeing many different penguins, birds and sea lions. This is very much a nature, rather than a cultural cruise. Evening entertainment was variable, but on the whole good. There were many sea days with very little going on. There were 2 lecturers, one on wildlife and one on Ocean sustainability. Both were good, but that still left too much time with nothing going on. As a Bridge player I appreciated the supervised Bridge, my husband did a lot of reading. On sea day when the weather was inclement it was difficult to find somewhere to sit and the Terrace restaurant was mayhem. They should open the Main dining room for much longer. Read Less
Sail Date March 2019
Some stops were boring, food has gone down, quarantined without much consulting with nurse or Doctor and whole ship under watch for illness. Quarantined for 48 hours while some for just 24--communication was very poor about this issue. ... Read More
Some stops were boring, food has gone down, quarantined without much consulting with nurse or Doctor and whole ship under watch for illness. Quarantined for 48 hours while some for just 24--communication was very poor about this issue. Many complained about service in some areas especially the dining room and I felt the rooms needed a major cleaning especially the carpets But we still had some great people--our butler and room attendants were great. Some of the mater-dies were also great. Had dinner with the General manager and that was a delightful night We have been on 5 Oceania cruises and this one was very disappointing Items in the boutiques we very high end and too pricey. I would like to see them have more local items as some of the other ships offer. More souvenir items The speakers put most listeners to sleep and there were not many interesting things to do on the at sea days Read Less
Sail Date February 2018
Lima is the worst embarkation experience ever. Our transfer dropped us off a Oceania pickup point filled with hucksters trying to help us with our bags. We were lucky when we got on the Oceania coach to take us to the ship. There were ... Read More
Lima is the worst embarkation experience ever. Our transfer dropped us off a Oceania pickup point filled with hucksters trying to help us with our bags. We were lucky when we got on the Oceania coach to take us to the ship. There were only two of us. The competition with shipping trucks was chaos. The backup for the port security guard to check our passport and sift through disorganized paperwork to find our name took and inordinate amount of time. Imagine the later coaches FILLED with passenger. The back up was horrible. My wife has special dietary restrictions. It took a third of the cruise before the came close to meeting her needs. The ship is tired and outdated. We went on the Basic City Tour Excursion in Iquique in the Atacama Desert. Oceania put 25 elderly passengers coming from winter in North America on an UNAIRCONDITIONED bus with temps in the high 80 in the . By the time we got to town, I was soaked with sweat. I told the tour guide he needed to get the bus fixed. We did a walk around and a tour of a museum and palace. When we met up with the bus, it was not fixed. I bailed on the excursion and walked back to take the shuttle back to the ship. I complained at the excursion desk. After a non-committal initial response, Oceania sent a second written reply giving us a 25% refund. HOW GENEROUS, he said facetiously. There was so much right and wrong about the cruise. When you can't use the toilet in your cabin and they can't get your wife's food correct, it spoils the whole cruise experience. Our previous experience on the Oceania Marina was entirely different. My final word for Oceania is this. Viking Ocean cruises is coming for you with a fleet a brand new ships and a base cabin that is better than this ship's veranda cabin. The days with you can compete with an outdated ship and an inferior cabin (bathroom) design ARE NUMBERED. The word is going to get out. A 'luxury cruiseline'. Not on this ship. Read Less
Sail Date February 2018
We chose the cruise because of the itinerary. Unfortunately, a number of people became ill early on and we were on red alert for 9 days! Not the fault of the cruise line, who handled the problem extremely well, but it didn't help ... Read More
We chose the cruise because of the itinerary. Unfortunately, a number of people became ill early on and we were on red alert for 9 days! Not the fault of the cruise line, who handled the problem extremely well, but it didn't help with the overall enjoyment of the cruise. The staff were super and friendly. The food in Red ginger was super flavourful and our favourite. However, twice I was sick after the dinner, most probably due to contamination from gluten (I am celiac) although the staff tried very hard, there is definitely an undetected ingredient. But the food in the main dining room was very spotty! Generally the appetizers were outstanding, the soups completely uninspiring, the salads ok, the vegetables boring (steamed broccoli and cauliflower! ) and the meat usually overcooked or undercooked! People we met after it was over said this was their 5th Oceania cruise and definitely the lowest quality of food preparation of them all. Read Less
Sail Date February 2018
We chose this cruise for the itinerary, Machu Picchu, Nazca Lines and Easter Island, The pre-tour package for Machu Picchu was well worth it, the third party company chosen by Oceania was excellent. Boarding the tender at Easter ... Read More
We chose this cruise for the itinerary, Machu Picchu, Nazca Lines and Easter Island, The pre-tour package for Machu Picchu was well worth it, the third party company chosen by Oceania was excellent. Boarding the tender at Easter Island was exciting to say the least, the crew did a fantastic job. I really think that Oceania has to stick to their recommendations, when the brochure says a tour is not for people with limited mobility then they should not allow them to partake in that activity. This endangers others and takes away from the tour for others since extra care is needed for the people in wheel chairs and walkers. During the voyage there was an outbreak of sickness of some type and for the most part this was well handled, more official information would have helped, there were too many rumors. The crew did a great job and I know had to work extra hard since many of them got sick as well. The crew was excellent from the cleaning staff to the waiters, they were friendly, polite and eager to please. They made a real difference. The food was very good, not sure if it's really that much better than what we had on Princess and other cruise lines though (even though Princess has a cover charge for the specialty restaurants, the price difference more than offsets the cover-charge). Various people complained about the entertainment, I thought the piano player (piano bar) the orchestra and the various entertainment provided was what I expected and was adequate. My big complaint was the embarkation process it was a disaster, we arrived at the ship to see a long line up of people waiting in the sun, no tents, no water etc. Line up for us was about 2 hours for some as much as 3 hours, the average age of cruisers was over 60, that was a strain for a lot of people. A bit more thought is needed in how to do this in a port that does not have Cruise Line Access. My wife and I cruise for the locations not so much the ship or line. So far we've done Princess, Holland America, Norwegian and Viking. Oceania did not stand out as a must use cruise line. Read Less
Sail Date January 2018
Beautiful ship decor to match any 6 star hotel. How ever...... When faced with a gastric bug hitting crew and staff leaving Lima and continuing for the full length of our trip never being under control, we both suffered the day ... Read More
Beautiful ship decor to match any 6 star hotel. How ever...... When faced with a gastric bug hitting crew and staff leaving Lima and continuing for the full length of our trip never being under control, we both suffered the day after leaving the ship. The jacuzzis were never closed or the pool. Activities were curtailed so the saving to Ociana must have been huge. Trivia was cancelled because they had not enough pens? No sail away party’s, no end of Cruise party. Executive suit closed no tea or coffee for cabins only room service which was slow due to the large amount of people just tying to get a cup of coffee. All self service tea and coffee machines closed. We have never had to drink so much coke or lemonade as it was easter to get hold of. Laundry was closed so no access even to the iron. Offered half price laundry but when the finale end of cruse itemised invoice arrived no reduction, question this and was told we had used the wrong form? The suites were slowly stripped over a period of a week of any luxury items, the day before we disembarked we were down to cheap plastic cups instead of glasses in our room. We had a penthouse suite that we paid a lot of money for started out a very lovely room ended up looking like a basic room no frills in a cheap hotel. I complained my holiday ended in 5 days time not today and was told they need time to sanitize all items in the rooms. Ociana this is not my problem, Ociana that’s your problem. Dinning areas was impacted on in the main dining room lunch was cancelled, leaving the Waves grill and the buffet only for lunch, not what signed up for beef burger and chips or salads. Entertainment on leaving Lima poor string quartet were depressing and gloomy. Excellent enrichment leactures James Peterkin. Excellent ports and tender crews were extremely helpful. Excellent ventriloquist we needed a lift the day he arrived and he gave us one very funny. Onboard show team were very good. People who are Embassidors for Ociana were disgusted with the way the problem on board was delt with never had they experianced anything like this Cruise. Both end of Cruise box’s were full to over flowing never on any cruse have I seen this I can garentee 100% were complaints. People went down and cancelled the gratuities, they were so disgusted with the treatment of customers. We could not as ours were prepaid but would have. Dear old Captain gave out no information at all, made no broadcast ref the problem, and we were at no time offered an explanation about what was going on. Lima be warned in Jan 2018 there is no priority boarding and no shade, you are boraded from the docside, many guest suffered sunburn on day one. 2-3 hours people were stood in the bright sunshine.( no seats) So you pay your money to get what standard you want and get Bradley let down by management on Ocieana. Read Less
Sail Date January 2018
You only have to screw up one cruise experience to lose a devoted customer and despite 9 great experiences, the 10th one was bad enough for us to cancel a cruise scheduled for Jan '19 and put Oceania at the bottom of our cruise ... Read More
You only have to screw up one cruise experience to lose a devoted customer and despite 9 great experiences, the 10th one was bad enough for us to cancel a cruise scheduled for Jan '19 and put Oceania at the bottom of our cruise operator list. We chose this cruise exclusively to see Easter Island, and took Marina because Oceania had always done a great job (9 previous cruises). Not this time! #10 was a disaster from end to end. The ship is grand, well-appointed and the Penthouse 3 suite we booked was spacious and well-appointed. The start in Peru. The ship is joined in two stages: first a port shuttle and then on the dock itself. On the day, we lined up for the shuttle bus for well over an hour in the blazing sun - no shelter, not water - and those who were in the queue saw others pay an attendant and skip the line. No amount of protest was to any avail, and had it been a younger crowd, there could well have been violence. When we did get to the ship, it was to join another long line - still in the sun and without water or shelter. Little did we know that this attitude to passenger health and comfort was to persist throughout the voyage. There was no acknowledgement of the dibacle from the officers. People returning from a pre-cruise Machu Picchu excursion came back with all sorts of infections, but no one went to the medical group (owing to rumours about high costs of treatment) and so illness was transmitted. My wife came down with a bacterial infection on Day 3, there were multiple visits to the medical department and one relapse, and she was mobile though weak on the third last day. Throughout the doctor and nurses were terrific - though we hope the insurance come through. I attribute this entire health problem to the protracted stress of waiting at the two port locations and the failure of the ship to check out health of passengers returning from an area where infections were predicable. We never got to go ashore until Bora Bora! Then, there is the tendering, and most of the landings on this cruise were by tender: if you do not sign up for the exorbitantly priced Oceania excursions, you not get to go off the ship until all the Oceania tours passengers have been tendered and in the case of Day 1 at Easter Island that meant that you did not get off until 13:00, whereas tendering (which was uniformly a shambles) was due to start at 08:00. The tendering itself was so awkward that even the scheduled tours were hopelessly late. And, the officer class as a group were remote and seemed pretty arrogant. Information was not communicated for many days after the GI virus (not the one we had) hit both crew and passengers. As with the boarding process, the problem went unacknowledged until it could no longer be denied and a CDC protocol was invoked that treated passengers as problems rather than victims. An example would be that items like glassware, towels, ice buckets all were gone more than 2 days before we reached Tahiti. We had thought that we were disgruntled because illness had kept us from participating in the activities offered by the ship, but, owing to the 15-hour wait to get to our transport off Tahiti, we talked to a number of fellow passengers who were even more disgruntled and critical than we. Very disappointed! Read Less
Sail Date January 2018
We have been cruising on Seabourn for years and love it. We decided to give Oceania a chance because we liked this itinerary. It was not a good experience. Starting with embarkation which was done at Callao Lima Peru. This port has ... Read More
We have been cruising on Seabourn for years and love it. We decided to give Oceania a chance because we liked this itinerary. It was not a good experience. Starting with embarkation which was done at Callao Lima Peru. This port has absolutely no cruise terminal facilities at all. Passengers lined up on the dock without anyone from Oceania to greet us, direct us or answer questions. Some people waited as long as 3 hours in the sun to board, absolutely unacceptable. The next disaster was trying to get off the boat at Easter island. We waited 4 hours in the lounge area to try to go ashore. The cruise director had warned us the day before that if we could not get back on the boat, it was our problem. We did not want to take a chance that the tenders would not be able to return to the ship and, based upon the cruise directors warning- that was a real possibility. My tour deposit was forfeited and I did not see Easter island. The big claim to fame is the cuisine on board Oceania. Perhaps if you are used to dining at lower end chain restaurants, like chevy's and outback steakhouse, the food would be considered a step up. As a food industry professional, I was not impressed at all. The food was mediocre at best and everything tasted as if it was made with very inexpensive ingredients. The only dining experience I thought was good were the 2 nights I dined at La Reserve. That I do recommend, but, it is expensive as were the wine tastings we attended. When you add our bill for wine and the service fees to the cost of the cruise, items included on Seabourn, the cost was comparable between the 2 cruise lines. The quality of the experince was vastly diffrerent. The penthouse suite we had was ok. The curtains in the room are decorative only and do not open the way they do in a seabourn suite so that you can separate the room into 2 areas. Bathroom was ok, nothing special. Closet was ok. Did not use their excursions, way over priced. Entertainment was very poor in all areas. A few of the public areas were lovely, the martinis bar and the grand lounge in particular. The main dining room was dreadful, it felt like a restaurant in an assisted living home. I did not dine there in the evening at all, too depressing. The buffet dining room was also terrible especially at night, the food was unimaginative and poor quality. I am pretty sure they are not using butter in their croissants and baked goods also. The flavor just was not there. The staff was almost very good especially the butler we had in our suite. The other guests were also great, many fun conversations with interesting people. The other thing that happened on this trip was some sort of a health crisis that slowly but surely shut down facilities one by one. We were given almost no information about what was going on or what to expect. By the final day our robes had even been removed and we had plastic drinking glasses in our room. The final day we were rushed out of the ship at 8am and, unlike seabourn where there is always a line of officers and the cruise director on hand to say goodbye, there was absolutely no one there. In fact, I do not think I ever saw the cruise director at any time during the 18 days on board. To sum it up, I did not feel as if I was a valued client on this ship. I felt as if my needs were unimportant and the quality of my vacation irrelevant to the management. Would I cruise with them again, probably not. Read Less
Sail Date January 2018
Chose this cruise for itinerary. That was the only good thing. Embarkation in Lima was disgraceful. We arrived at port in taxi dropped off outside the port to be faced with a very large queue no shelter from the blistering heat, no staff ... Read More
Chose this cruise for itinerary. That was the only good thing. Embarkation in Lima was disgraceful. We arrived at port in taxi dropped off outside the port to be faced with a very large queue no shelter from the blistering heat, no staff present. We were then transferred to the ship by bus to be met with an even longer queue, waiting to embark,we even had to unload our own cases from the bus, no porters, no Oceania representatives,no organisation. From time we arrived at port to getting on board took us 3 hours no kidding. General manager eventually appeared claiming to lay blame on port of Lima for not having terminal building. Tendering service was another major issue .Easter island took us 4.30 hrs to get off ship, never experienced a tender service so slow,if you are not doing an excursion with the company you are treat like a second class citizen. After visiting the island and returned to the tender point we were faced with another long queue to get back on board 2.30 hours we waited to get on board. Once again general manager blamed conditions of sea and the clientele , not many spring chickens and various disabilities. Staff behind buffet counters in terrace cafe were very unenthusiastic ,didn't seem to be able to use initiative. Many times in waves grill we appeared invisible, took so long to have table set. Presentation of the food wasn't like it used to be. After rainfall, promenade decks were deadly, deckhands didn't seem to be programmed to clear the large pools of water they preferred to place a sign up warning you the decks were slippery when wet. Outbreak of gastroenteritis did not help matters either. Many of the facilities were closed, staff were also affected, restaurants appeared like staff canteens , paper table cloths, menus etc. TV and Movie channels were poor throughout the cruise. Speciality restaurants were excellent waiting staff there couldn't do enough for you. To sum up ,having cruised with Oceania a few year ago, the quality of the service has gone a long way down hill,does not warrant the premium price of the cruise. Will be very surprised if I am the only one with negative reviews. Read Less
Sail Date January 2018
I have been very fortunate to have travelled extensively my whole life, and I have been on many cruises. I just finished the Oceania cruise - Eternal Enchantment (16 Jan - 3 Feb 2018) and the pre-cruise tour - Machu Picchu (13-16 Jan ... Read More
I have been very fortunate to have travelled extensively my whole life, and I have been on many cruises. I just finished the Oceania cruise - Eternal Enchantment (16 Jan - 3 Feb 2018) and the pre-cruise tour - Machu Picchu (13-16 Jan 2018). This was the most expensive cruise (about $28,000 CAD) we (myself and my spouse) have been on, and it was also the least enjoyable cruise we have been on. We (my husband and I) picked Oceania because we were told that we would not be nickel- and-dimed to death; (i.e. pay extra for soft drinks, and specialty coffees, popcorn etc.). Also, we wouldn’t be constantly interrupted by announcements. And, we picked this particular cruise (Eternal Enchantment Lima - Tahiti), and pre-cruise, because of the destinations. (Machu Picchu, Nazca Lines, and Easter Island). I should have recognized the Oceania web site as a red flag. The web site was disorganized, lacked meaningful communication, and was very difficult to use. The cruise - Eternal Enchantment (Lima - Tahiti), itself was ill conceived. Lima did not have the infrastructure (i.e. departure terminal) and Tahiti did not have a large enough airport. (i.e. for 1,000 people to have return flights within a reasonable time). Many of the ports were not designed for cruise ships. It tried to cover too much of the earth’s surface, and forgot that it was in the business of providing vacations. The cruise line did not seem to know its target market, or the passengers in front of them, and they had no skill in managing expectations. The flights that were arranged through Oceania were awful. It was like they were arranged by a psychopathic-sadist who’s goal was to make the journey as difficult and as uncomfortable as possible. Our travel agent phoned and asked if we could fly in a day or two early, or use a direct flight, or less flights. We were told that there was a $250 U.S. disruption fee per person, and the hotel would cost $1,200 US per person per night. That can’t be right. I thought that perhaps there was a communication problem with the representative on the phone. We were also told if we wanted to be picked up in Lima and brought to the hotel, we had to use their flights. Again the idea of a vacation is as less stress as possible. I did not want to be in an airport where I did not know the language, nor how to get to the hotel. So I thought that getting picked up at the airport was worth the over 24 straight hours, three flights, U.S Security and Customs, and four airports. We got picked up and brought to the hotel. Our rooms would not be ready until 3 pm (we knew this), but we were told that if we wanted a room immediately, we could “upgrade” and pay another $100.00 U.S. per person. We had already paid $2,947 CAD per person for this 3 day pre-cruise trip. We have been 27 hours without any sleep, and we just paid to upgrade. However, I think this was just slimy. The rest of the pre-trip was good, until our bus arrived at the ship. It was absolute chaos. The infrastructure was not there, but neither was common sense. Oceania knew when the flights were arriving, and when the pre-trip buses were arriving. How could there be no organization? There was about 800 elderly people in line in the very hot sun. I am guessing the average age was between 65 and 70. We were in line for 1 ½ hours, I understand others were in line for up to 2 ½ hours. No shade, no water, no bathrooms, I honestly thought that someone was going to have a stroke or heart attack or just collapse and die. After being permitted to go on ship, and go through security, there were some of the ship’s crew (3 in a row) in crisp clean uniforms pointing to way to the Marina lounge to register. Really? (No towels, no welcome drink.) Registration itself was quick, but our cabins were not ready. We then had to drag around our carry-on baggage and find somewhere to be until our rooms were ready. I always booked the on shore excurions with the cruise line, because 1) they know more about the available tours and the places than I did, and 2) they can get a bulk deal and, 3) the ship won’t leave without you, if you are on an excursion that they have arranged. Again the vacation is about less anxiety, not more. I booked what shore excursions I could, about 6 months before the trip. I was told that I could book any new shore excursions when they were available or when we got on the ship. When I tried to do this -- they were all full. There were some passengers that came on this trip just for Nazca Lines and/or Easter Island. The Nazca Lines fly over was quickly booked, and there were passengers at the dock with no way of seeing the Nazca Lines. Some of them were able to book the same trip as I had for ½ the price of the one I book through Oceania. Again, it just felt slimy. We arrived at Easter Island, and the ship’s crew seems very happy that we were able to tender to the Island. I am not so sure what the big deal was. But, apparently, about 20% of the time it is not safe to tender to Easter Island. And people that book the cruise mainly for that port, are extremely disappointed when they couldn’t get to the island. There are flights from the mainland (South America) daily. If this is your reason for considering this cruise --- forget it, and book a flight. The staff in the kitchens and cleaning the rooms worked like dogs. Every time I wanted something - coffee, etc., I felt guilty for asking (but there was no way of getting it on your own), because they looked so tired and overworked. Especially after the Novo Virus outbreak. I don’t know much about the Virus outbreak, because we were not told much. But, we were told that the passenger’s health and safety was the ship’s primary concern. Where was that concern when Oceania booked the flights, or when letting us languish in the hot sun for hours, or when the turnaround (passengers finishing their cruise and passengers starting their cruise) is on the same day. I am surprised that more passengers and crew were not sick. From other passengers, I learned that there were 42 passengers in quarantine. I don’t know how many crew were sick, but it was noticeable that crew were missing in the main buffet restaurant. The medical bills were astronomical. For a sinus infection and antibiotics it was $8,500 U.S. For bronchitis, it was $9,000 US. For the average quarantined individual is was about $10,000 U.S. I understand that there was one bill for $18,000 U.S. The cynical part of me, was wondering if the medical center on board was a profit center. Given the high cost of medical care, perhaps there were a lot more people that were sick, but didn’t report to the ships medical officer. The actions that were taken, I also did not understand. Because of the virus outbreak, the passengers no longer had access to the laundry facilities (about $2.00 U.S. a wash, and $1.00 U.S. to dry), but you could pay for your laundry to be done by the ship’s crew for a much greater fee. The library books could not be loaned out, nor could you play trivia pursuit because of the virus outbreak, but you could go to the spa and you could go to the casino. Does this make sense? Again money makers? An example of complete lack of awareness; there were many passengers from Germany. The Theatre movie shown was Dunkirk. Really? Again, Oceania is suppose to be in the business of vacations. Tahiti did not have an airport that could handle 1,000 passengers leaving at the same time. Which would probably be the reason that we had 16 hours between being forced out of our cabin and before our fight departure. And, there was also another cruise line also dropping off hundreds of passengers for return flights home. Just a few days before the end of the trip, we got a phone call stating that we did not have a transfer from the ship to the airport. Really? I stated that we agreed to take the awful flight schedule in order to have transfers to and from the airports. We were told no, if you want transfers to the airport in Tahiti you have to pay another $149 US per person. I thought that we had transfers, and that we were picked up in Lima and transfer to the hotel. And, I explained that $149 US per person seemed pretty expensive. The island of Tahiti is just not that big. It was explained to me, that we had to be out our rooms by 8:00 am (news to me) and flights were not leaving until 11:59 pm (that I knew). Again, we just paid. Again, I thought this was just slimy. Being nickel-and-dimed to death by other cruise lines was beginning to look good, after the large, and unexpected, money grabs from Oceania. With this transfer, we were put in a large reception hall with hundreds of other passengers to wait for our flight. We spent a day in Tahiti in a reception hall….Oceania could not organize a tour? When we were leaving the boat, again there was really nowhere to really be --- so standing in the crowded halls…and they were bringing new passengers aboard. And I am sure the health and safety of these new passengers was not Oceania primary concern. We talked to many other passengers, about their bucket lists, their favorite vacations, other cruise lines, their best cruises etc. Many of the people that were regular Oceania passengers have stated that this cruise was not at the level that previous Oceania cruises have been. Some stated that this would be their last. I have been on many cruises, and plan on being on many more, but this was my first and last Oceanic cruise. Read Less
Sail Date January 2018
I have to agree all that has been said regards the lack of communication on this ship during the gastric virus outbreak, Marina is a beautiful ship.The food very good and the staff we saw,work very hard and are a benefit to the ... Read More
I have to agree all that has been said regards the lack of communication on this ship during the gastric virus outbreak, Marina is a beautiful ship.The food very good and the staff we saw,work very hard and are a benefit to the company. But,we could not understand how the captain allowed some aspects of the ship open.Why could we not put dollars in the laundry machines,yet we could put dollars in the slot machines for the full length of the cruise.We could play tennis,golf and ping pong using all the sport equipment with no cleaning in between use,yet we couldn’t play trivia.We could play black jack but not get fresh coffee.We could all use umbrellas daily,with no cleaning between use,yet have paper menus.The gym ,which is well known as a source of cross infection,remained open as did jacuzzis.We had ice removed yet daily fruit delivered. Our Oceania suite started to be stripped 5 days before disembarkation.When you save for two years for a suite to celebrate two special occasions,you expect on your final day to have what you had on your first day.To get back to your suite and find all the gorgeous books tied in white trash bags and dumped on a table with the extra roll of trash bags,you realise your dream has ended.Silver trays removed,glasses removed,champagne bucket removed,bathroom baskets removed,menus removed,etc,etc.Our cabin was not vacuumed in any way for four days. If we could have been told what and why, maybe we would have understood.But it seemed very sneaky that every time we left the cabin someone sneaked in and removed something.It was uncomfortable. We foresaw the gastric outbreak, with passengers not using any sanitation when entering or leaving restaurants as soon as we embarked. The officers were nowhere to be seen and all Reserve bookings and meals with staff were cancelled. Sadly,despite all the positives of the ship and crew,we will remember our holiday of a lifetime with great sadness. Oceania had the same problem in 2015 and in passengers eyes they haven’t learnt a thing.Extremly poor communication. Read Less
Sail Date January 2018
This was our third cruise with Oceania (all on the Marina) and around 18th overall, and the first where I've felt the need to write a review on this site. Embarkation: Not a great start. In Lima we waited an hour in line in the ... Read More
This was our third cruise with Oceania (all on the Marina) and around 18th overall, and the first where I've felt the need to write a review on this site. Embarkation: Not a great start. In Lima we waited an hour in line in the afternoon sun and heat at the entrance to the port to get on a bus to the ship. The only Oceania presence was a small canopy with the logo on it where you finally got on the bus. At no time did anyone from the cruise show up with water, shade, or an explanation. Passengers were basically left on their own. Once on the bus we were driven to the ship only to find another lineup on the dock. Again it took an hour to get on the ship. Eventually they handed out water and then opened the a second gangway for passengers (it was being used solely for luggage at first). Over the 18 day cruise not once did anyone on the cruise staff make any public reference to the boarding (apparently it was the port's fault). It was as if it had never happened, or they thought passengers would forgive and forget once the cruise got going because we'd be having such a good time. Well that plan didn't work. (Also, unlike every other cruise we've been on, we were never given a health form to fill out when boarding asking whether we were sick). Easter Island: For most people this was the main reason for going on this cruise, and we were very aware that there was a chance we wouldn't get on the island. The morning we arrived we had to wait three hours in the theatre for the tender (got off at 1030 and we weren't on a tour, which seems to be a short wait compared to others). We were happy just to know that we would be going ashore, but I think Oceania should explain to people what's happening with the tenders. Once we got to the tenders we knew why it was taking so long. The swells were so strong that the loading was going very slowly. Every passenger had to wait for the crew on the tender to say 'Go' and then they would pull you onto the tender (or else you could fall between the tender and the ship). The crew basically did this all day (for two days), so everyone agreed they deserved a medal (and for Oceania for making sure we got onto the island both days). In reference to an earlier review, the cruise director did not say if you got on shore it wasn't guaranteed you'd get back on board. What he said was that this only applied to passengers who chose to stay the night on Easter Island, since it wasn't guaranteed the tenders would run on the second day. There was never any question we wouldn't get back to the ship on the first day. The guest lecturer (the British Consul General on Easter Island) was excellent. Virus: On the Wednesday night we noticed that the restaurant we were in was using paper menus. Thursday evening people started saying something was going around. Friday afternoon was the first time there was any announcement that there was a virus. This should have been announced sooner as that might have helped to lessen the impact. Basically everyone, as alway, was asked to wash their hands a lot, and stay in cabins if sick. They also cancelled trivia. Since we love doing trivia, this didn't go over well. We complained, but they said it was because the pens and paper were shared. They could have just asked people to bring their own paper and pen. What was more upsetting was that other activities continued (bingo, bridge, etc, and the clubs and mallets for shuffleboard, minigolf and croquet were never locked up, so could be used by anyone). They also closed the public laundry rooms on each deck because of all the buttons on the machines, and the library, but kept the casino open (presumably since it makes money for them). Basically everyone felt that this outbreak was not handled well at all. They obviously couldn't help the virus being on board, but they seemed to pick and choose which services were shut down and which weren't, there was hardly any information on the status of the outbreak,, etc. This lasted for the last week of the cruise, and it felt like everyone just wanted the cruise to end. Re some earlier reviews, -the only lounge closed was the Concierge lounge for certain cabins. All the other lounges were open. -the main diningroom was closed the last four or five days because the ship was in port every day. The diningroom never opens for lunch when in port, but it was open other days -never had a problem getting coffee, though a crew member was at the self serve machines to do it for you. The Barista coffee area was open the whole time, and in fact had the best cappuccinos I've ever had on a cruise. -we found the food to be the very good quality we've come to expect, though it's understandable it things weren't always up to par since quite a few crew were sick as well. Overall, apart from the great effort to get us onto Easter Island (and get the people from Pitcairn Island on board) the cruise was a disappointment. I've found on previous Marina cruises that there are not very many activies compared to other cruiselines, so cancelling/closing things because of the virus made things worse. The 'work' crew (room attendants, restaurant staff, deck attendants, etc) work very hard and were great, but they were let down by the senior staff and the almost complete lack of communication or acknowledgement of any issues (and yes, the senior officers, ie general manager, seemed arrogant and never admitted any fault). I had to be persuaded to take this cruise, and doubt that anything will persuade me to take another Oceania cruise. Read Less
Sail Date January 2018
Cruise Lima to Papette with Marina First checkin procedure in Callao We were dropped off by taxi and there was already a row of a few hundred people. It certainly took almost 2 hours before we were at a bus. We had to put our ... Read More
Cruise Lima to Papette with Marina First checkin procedure in Callao We were dropped off by taxi and there was already a row of a few hundred people. It certainly took almost 2 hours before we were at a bus. We had to put our suitcases ourselves in the storage space of the bus and board ourselves. No employee of Oceania is present. We had been standing in the hot sun for a long time and nothing was offered like a glass of water. After sitting in the bus for half an hour, we had to take the bags out of the bus and take a seat at the back of the line that was even bigger. Still no one from Oceania. Could hand-in the suitcases now. After standing for another 1.5 hours, water was offered and we were finally able to check in. This procedure went well. Easter Island and other tender ports Tendering appears to be difficult to organize for Oceania. They have so many tours themselves that they have to go off first, so that the independents have to wait a long, long time. They advised to pick up tickets one hour before the tender time. In practice, however, it appeared that there was a waiting time of sometimes 3 to 4 hours before we were allowed to go ashore. Because there were quite a few wheelchairs and people who had difficulty in walking, it took a long time before a tender was full. The unloading of a tender also caused many difficulties especially on Easter Island. Everyone wanted to get out first so that the last row was left and the balance of the boat was disturbed and the tender banging harder against the ship. On half of our cruise, it turned out that there was a notifiable intestinal infection (probably paratyphoid) on board. According to the manager of the restaurant, it was not the Noro virus. Library and other public places were closed. More than 54 guests and 10 employees had this infection. Reportedly, a visit to the doctor cost $ 490, - and if someone had to be admitted to the small hospital on the boat that was $ 4000 a night. A passenger had to stay 4 nights and pay $ 17,000. I wonder if any Dutch insurance would pay these costs. Pure scam. Also the announcement was made by the cruise director that guests who wanted to stay overnight on Easter Island did not get the assurance that they could be picked up the next day. Seems impossible to us as our passports were confiscated. Oceania says they have the best restaurants on board. Two years ago that was probably true, but this trip put a question mark on the taste (very flat) also at the special restaurants. We had a nice trip, but given our experiences with tenders and check-in, we would certainly not give Oceania a 5*****. Read Less
Sail Date January 2018
The South Pacific Islands and Easter Island had been on the bucket list for years, and we finally decided to take the plunge, sailing from Lima, Peru to Papeete, Tahiti on our favorite cruise line. Unfortunately it became apparent several ... Read More
The South Pacific Islands and Easter Island had been on the bucket list for years, and we finally decided to take the plunge, sailing from Lima, Peru to Papeete, Tahiti on our favorite cruise line. Unfortunately it became apparent several days into the cruise that some folks were suffering gastro illnesses, which turned into a full blown outbreak of Noro virus. The crew did their level best to staunch the spread, but, alas, we all know how insidious that illness can be. As I said, the crew did their best. And I'm happy to report that most of the passengers with whom I had contact made the best of a bad situation. Perhaps we were just lucky, but none of my new-found and old friends got sick. Guess we were careful about washing hands and using sanitizers provided everywhere on board. Just wish all had done so! As I just said, we made the best of the situation and were able to enjoy a fabulous cruise, and we were not disappointed. As I mentioned, Easter Island (Rapa Nui, its traditional name) was on our itinerary for a two day opportunity to visit the island. We were fortunate to have as an on-board lecturer James Grant-Peterkin, a long time resident of the island. He was great, and each of his lectures turned out to be standing room only! And a group of CC members (ourselves included) had pre-booked the two day tour on EI with the tour company he owned, Easter Island Spirit, which certainly did not disappoint us in any way! I'm sure many of you know just how 'iffy' it is to be able to go ashore on EI due to the sea swells usually encountered in this area of the Pacific, but I'm happy to report that the Marina was blessed to be able to accomplish this on not one, but both days. An experience not to be missed! Two days later we had the residents of Pitcairn Island board the ship with offerings made on the island. A great opportunity to meet these hardy folks. Our on-board experience on this cruise was exceptional, which we have come to expect on Oceania (discounting the MINOR inconveniences of not having use of the self-service laundry and coffee machines). The entire staff who worked like dogs to control the noro, from cabin attendents through upper staff members, retained their cheerful, friendly attitudes. I'm sure the additional sanitizing duties had them all worn out, but you would never see it either in their faces nor their attitudes. They all deserved our gratitude, not our criticism! The Marina was in her usual pristine condition - again discounting the noro, which was not the ship's fault, but rather the fault of those passengers who either picked up the bug on their flights or neglected rudimentary personal sanitation procedures. All dining venues continued to please our personal preferences, and service was exemplary. Kudos to all! Will we be back? OF COURSE! In closing, I just want to point out a few items that folks here seem to blame Oceania for both of which are, and will continue to be, out of their control: boarding in Callao (Lima's port city) is not an Oceania shortfall; rather the blame lies with the port authority which owns/manages the port. And secondly, the outbreak of noro which is solely attributable to the passengers failure to practice hand washing/sanitizing, and to report illness promptly! Read Less
Sail Date January 2018
The itinerary was outstanding: Lima -> Pisco->Easter Island->Pitcairn -> South Pacific Islands but the cruise started out poorly. Oceania scheduled our air trip using LAN. LAN lost our luggage and because of the itinerary it ... Read More
The itinerary was outstanding: Lima -> Pisco->Easter Island->Pitcairn -> South Pacific Islands but the cruise started out poorly. Oceania scheduled our air trip using LAN. LAN lost our luggage and because of the itinerary it was day 7 before clothes arrived! Embarkation was from a shipping port not a people port and cruisers were left standing in the sun for over an hour without word from Oceania staff of the reasons for the delay. Once aboard, we found our room to be clean, comfortable and well attended by our housekeeper. Dining was something of a challenge for vegetarian eating. Not many choices and although we were asked to pre-order food, our choices were not always delivered. Entertainment was top notch. The dancers, singers and musicians were fantastic professionals. Unfortunately only 3 shows were performed on an 15 day cruise. Many of the public areas of the ship and the activities were shut down due to norovirus. Enrichment lectures provided by James Grant Peterkin,an expert and resident of Easter Island was the best experience. He lectured daily and was a wealth of knowledge. The ship also did a day around Pitcairn since there is no port there. Pitcairn residents came aboard and told us of life on the island and sold their fabulous art and crafts. South Pacific Islands were beautiful water spots with great snorkeling and beaches. Excursions were good, tender service to and from the ship was insufficient. The itinerary was a once in a lifetime trip but unfortunately Oceania did not live up to it's expressed guarantee of cruises that exceed one's expectation. Read Less
Sail Date January 2018
It all starts from the very beginning embarkation in Lima; Since Oceania did not informed us that the embarkation in Lima would be very different than one would expect we did experienced a nightmare; Both our faces and décolleté ... Read More
It all starts from the very beginning embarkation in Lima; Since Oceania did not informed us that the embarkation in Lima would be very different than one would expect we did experienced a nightmare; Both our faces and décolleté where sunburned because ( just coming from the airport ) we have to stand in the burning sun for more then 2 hours in line before we could embark a touringcar which transported us to the ship. ( see enclosed photo of sunburn ) During staying in line, dockworkers where constantly trying to get a tip in touching our suitcases, if it was from the taxi in to the waiting line or from the line into the bus. ( very frustrating experience ) Arriving at the dock we had to wait another hour to get on the ship. At least ships staff did distributed small bottles with water. The first day at sea we made an official complaint about the above with the executive concierge Tom, this did result in a meeting with your general manager Mr. Claudio Melli. This meeting was very disappointing, Mr. Melli could only mentioning the fact that this was the fault of your Lima port agent and regretted the fact that we had this bad embarkation experience. Only a warm handshake and that was all, not offering any compensation or gestures like a bottle wine, nothing ! Being a cruise expert for more than 25 years ( mainly HAL and Cunard ) we never had such experience with a general manager ( Hotel Manager ) After approximately one week cruising we did notice that the menu’s in the restaurant where without hardcover, by coincidence some of the waiters told us that this was regarding health regulation since there was a virus onboard. After 2 days ! all guests where informed about a virus onboard and not days before as it should have been. During that time ( until the last days of the cruise ) the executive lounge was closed, library, guest laundry etc. But the casino did stayed open !!!! We all know nowadays that the norovirus is a tread of every cruise line, but was this a norovirus onboard the Marina ??? No information was given to all guests. Laundry services, not long ago your company provides a complementary laundry service to the guests in suites, however without pressing ( = only one time ). If you provide a complementary laundry service you should also includes pressing, either you offer the complete service or nothing. ( HAL offers the complete service to guests 4 star mariners and Neptune suite guests ) How to give guest the impression that the cruise is over one day earlier, well by taking the bathrobes, complementary toilet amenities, 50% of the towels, toothbrush drinkingcups etc. out of the bathroom. Taking the drinking glasses out of the cabin and replace them by plastic ones. ( see photo ) Never ever had seen this during cruises with other cruise companies. A shame ! Food: Ocean Cruises prides it selves on here excellent food, well the quality in the specialty restaurants are not bad but be aware we had also overcooked tuna in Jacques and an overcooked crispy chicken in Polo Grill. Would I recommend Oceania to friends, no I would not. Read Less
Sail Date January 2018
Started in Lima den 16.01.2018 We booked the trip mostly because of the destinationstrip sounded good and free internet, :-( - The ship said it's on their website that the internet is bad??? That almost never worked, and ... Read More
Started in Lima den 16.01.2018 We booked the trip mostly because of the destinationstrip sounded good and free internet, :-( - The ship said it's on their website that the internet is bad??? That almost never worked, and it took so long to come across that I most often gave up The telephone connection was also a very very big problem..... Date 16.03.2018 in Lima It was not fun to stand in the strong sun and wait for access to the ship, which turned out to be a bus that carried us on to the ship, where we also had to stand and wait in the sun, no water etc. -........................ NOT WORTH a 5 * SHIP In our suite the waiter was okay, -but service at the buffet and at the bars could be better. Our suite lounge closed when the ship thought there were bacteria on board, I think it was closed 8 days In the buffet we had to beg for salt and pepper (often more than once) :-( There was just "closed down" for many things in a large part of the trip. Because the ship tried to "freeze me" by entry and exit of the ship + in the dining room, theater, waiting for tickets etc. (due to bacteria) I got sick (not bacteria) and got in treatment (like many others I could look at elastic bands as many used to the drops to needles in the arm) the medications were good and nice. BUT: My Insurance company wanted to pay to the ship or to the head office, but was not allowed for the ship to pay $: 9657- as it cost, for my visit 7 times at the medical department on the ship - The ship closed for my 2 payment cards because they could not withdraw the money, they said... I think it was UNFORGIVABLE of them. but anyway I said that was fine, because then I could not pay! :-) ......Unfortunately, ;-/ they opened my cards again within 2 days, without excuse, - and of course they've also pulled the money from my account So they could take the money anyway ... We arrived at Tahiti on Feb. 3 -2018 Read Less
Sail Date January 2018
We had a wonderful time and met a lot of really nice people. I would highly recommend this cruise. The only thing is didn't like is I felt they needed more activities on days at sea. The activities were all revenue based. The ... Read More
We had a wonderful time and met a lot of really nice people. I would highly recommend this cruise. The only thing is didn't like is I felt they needed more activities on days at sea. The activities were all revenue based. The food was delicous. The specialty restaurants were especially good. The Miso Sea Bass is absolutely fabulous. There were so many good choices it was hard to decide. We liked the ports. But some of the ports were far from the activities. It took up to 2 hours to get to see the important sights. The drivers in these countries are awful so we are glad we had drivers. The staff was wonderful aboard. Everyone went out of their way to be friendly and nice. The ship was decorated for the holidays. They did a lovely Chanukah service every night for those who wanted to particiate. The entertainers were very nice to everyone too. Read Less
Sail Date December 2017
We choose this cruise because of the itinerary and we wanted to experience a smaller ship. We are glad we did the cruise, however, smaller ships are “not our cup of tea.” We did not think there was much to do and will stick to ... Read More
We choose this cruise because of the itinerary and we wanted to experience a smaller ship. We are glad we did the cruise, however, smaller ships are “not our cup of tea.” We did not think there was much to do and will stick to Oceania and Regent’s larger ships. Here are out thoughts and opinions: Air Arrangements – GRADE F. We have never had such poor air arrangements. Oceania did not even book partner airlines for domestic and international travel. This meant 1) we could only check one bag each (we planned on checking our carry on too), 2) could only get boarding passes for domestic portion of air arrangements, 3) we had to take a bus from one part of terminal to another, 4) leave security and take a train from one terminal to another, 5) get new boarding passes for international flight and check two more bags, 6) our seats were next to bathrooms so paid extra to move forward away from bathrooms. On the way home, Oceania booked us a 10:30 p.m. flight even though we had to leave the ship at 9:00 a.m. They offered no tours with drop off at airport as most cruise lines we have taken do. On board ship they offered no help for the return flight home and suggested we book a hotel room for the day! Cabin – grade A. We were in a penthouse and the room was well appointed and quiet. However, the bathroom might be the smallest we have ever had. Food – GRADE B+ to A-. Steaks, fish and sometimes lobster tended to be under-cooked for our taste. Buffet food was not as good as the Mariner or Riviera, but better than other cruise lines. Offering lobster and steaks each evening in the buffet was very enjoyable. The main dining room offered good food, good service and for the most part a notch above other cruise lines. There are two specialty restaurants and both were excellent with friendly and helpful hosts. Staff- GRADE A. All staff and crew members were very friendly. This is a definite plus for the ship and Oceania. Oceania Shore Excursions – GRADE B. While the guides for the most part were good, there tended to be an over emphasis on taking people to shop for jewelry, glass, and other types of shops. While we did appreciate stops at local markets, many places had booths/stalls each selling basically the same thing. Read Less
Sail Date December 2017
We chose this cruise for its itinerary. But it turned out to be disaster. Ship came back from Ushuaia and Machu Pichu infected with GI problems and influenza. Passengers were quarantined in their cabins and ship was supposingly being fully ... Read More
We chose this cruise for its itinerary. But it turned out to be disaster. Ship came back from Ushuaia and Machu Pichu infected with GI problems and influenza. Passengers were quarantined in their cabins and ship was supposingly being fully disinfected. Embarkation was delayed due to disinfecting procedures. All crew was working 2 extra hours a day to clean the ship. Unfortunately the cleaning they were doing was rather superficial. What is the point of cleaning top of the tables when bottom is not touched or hairs are not cleaned etc. What about life jackets we wore first day during our safety drill? And so on. During our cruise 16 days they tried to clean and disinfect, but to us it was not proper cleaning. People were still falling sick and imprisoned in their cabins after paying hefty price for their cruise. Staff was constantly making jokes how they have to sterilize everything even microphones for the show. After few days I got cough and fever had to take antibiotics. My husband was coughing terribly and also developed fever. I started getting better but he got worse. Had to visit ship doctor who after multiple tests chest X-ray and influenza nasal swab told us that he has influenza A and needs to start antibiotics and tamiflu antiviral tablets. This visit cost us 1800 US dollars !! Unbelievable, hopefully insurance will reimburse us. It was not our fault that we got sick. We got infected on the ship that was not properly sterilized! We should never have been allowed on this ship in the first place. After doctors visit we were asked to return our room keys and do not leave our cabin for 48 hours. We were stuck in our cabin without being able to get out in ports. It was ok for My husband but I was feeling well already and was really disappointed not being able to see Belize and Coco Maya. I felt like I was in prison! We are seasoned cruisers and have been on Oceania few times before but this time never again.! I. Also blame CDC for allowing passengers to board this ship. Read Less
Sail Date March 2017
This was our first cruise with Oceania, and will almost certainly be our last. We were unfortunate enough to board at a time when gastrointestinal disease had taken hold on the ship. This can happen on any ship, but the way that Oceania ... Read More
This was our first cruise with Oceania, and will almost certainly be our last. We were unfortunate enough to board at a time when gastrointestinal disease had taken hold on the ship. This can happen on any ship, but the way that Oceania handled, or rather mishandled, this and the level of outright dishonesty was shocking. We were boarding in Lima, Peru and received an email even before we left home several days before the ship was due to sail, saying that our embarkation would be put back an hour as the ship was to be deep-cleaned. This is the extract from the email I received from Oceania: " Recently, in the vicinity of Callao/Lima, there have been several outbreaks of influenza and gastroenteritis. To ensure that you and your fellow guests are able to enjoy your cruise and minimize the possibility of any health issues being brought on board, we will be delaying the start of embarkation until at least 1 PM local time. This delay will allow the ship’s staff ample time to implement a full “sanitation barrier” between the embarkation area and the Regatta, to ensure healthy guests and a healthy ship." It turned out it wasn't a healthy ship with restrictions imposed for more than half the cruise and on the previous leg from Buenos Aires.. Lima had suffered some pretty severe flooding so this seemed reasonable but it turned out that the sanitising process was actually trying to clear up an GI outbreak that had started long before the ship ever arrived in Lima. We discovered this in talking to other passengers who had been on the previous leg of the journey and who been told told to leave the ship so it could be deep-cleaned. We had this conversation during the melée of embarkation when ship's pens were being shared by passengers completing health questionnaires on the dock - you really couldn't make this up! Later in the cruise we were told that the problem was passengers who had embarked in Lima after the ship's own pre-trip to Machu Picchu - but this was just another lie as the deep-cleaning had preceded the arrival of these passengers. Embarkation was a shambles. First of all, passengers get dropped just outside the port and are transported to the ship by shuttle buses. As soon as taxis carrying passengers arrived they were literally swarmed over by a bunch of freelance baggage handlers who tried to grab luggage to put on the shuttle. Our taxi was parked about 5m from the bus but as soon as the car boot was opened the bags were seized upon without asking. We had several bags and we and our driver were trying to monitor where they were going but we didn't need help to move them. We refused to give in to intimidation to pay these unwanted helpers. Other taxi drivers were also defending their passengers and one even went to the aid of an unaccompanied elderly couple, remonstrating with the swarm and gathering the passengers up to wait with the people he was dropping off. Meanwhile, a young man wearing an Oceania badge stood looking on but doing nothing - he was absolutely useless and might as well have not been there. Oceania really need to look at the passenger experience in this area and make sure they have enough people at the shuttle point to contend with this behaviour. There were huge queues to get on board and very poor organisation once there. Normally embarkation would be staggered with suites and PH cabins getting earlier access. It seemed that only the 11am and 12am embarkations had been delayed so everyone turned up at the same time and the staff simply could not cope. What turned out to be the executive concierge was attempting to control the queues but this was a task that was beyond his powers. Someone should tell them that breezy upbeat staff pretending that nothing is amiss just raises hackles on the part of the paying passengers. We had booked a PH3 stateroom - we thought the basic staterooms were just too small. The cabin was nice - about 1.5 times the width of a standard balcony cabin so we had a nice outdoor area. The width of the cabin made it feel a lot more spacious than a larger cabin we had on Regent's Voyager. The bathroom though was a lot smaller even though it was about twice the size of the lower level staterooms on Regatta. We did see one of these and it really was tiny. Even though there isn't a walk-in wardrobe in the PH, there was ample storage, in fact I suspect more than the walk-in would have offered. There was a lot more room to walk around the bed and the sofa and two chairs and table were far enough apart to make eating in the cabin a practical proposition. The restrictions on board owing to the GI seemed to only apply to those elements that would cause maximum inconvenience to passengers but not to those aspects that might affect Oceania's profits. For example, the library was closed, the laundry was closed, there were no cruet sets or milk jugs or sugar containers available on tables, menus were in paper format rather than bound books. Yet the casino, with its banks of slots machines, and the boutiques were open with special events where crowds of people would turn up to paw handbags, clothing and jewellery, whilst in the dining room I was handed a bound wine list which we didn't even ask for. There were no hand sanitisers in the casino or at the entrances to the shops but entering the restaurants there were multiple units and members of staff monitoring diners as they arrived. I was actually very rudely shouted at by one person and loudly called back to sanitise the hands that I had sanitised just ten seconds earlier (I assume she didn't see): this woman's customer service skills were better suited to a prison than a so-called luxury cruise. I mentioned the incident in the mid-cruise review and one of the maitre d's did apologise profusely. At least it was an apology - given the absence of any apology for the inconvenience to passengers and the inability of senior staff to tell passengers the truth in relation to the GI outbreak, I suppose I should be grateful that the word 'sorry' passed anyone's lips. By the time any real attempt was made to assuage passenger feelings it was too late. There were a few simple things which could have been done which might have taken some of the rancour - for example, an early and straightforward apology for the inconveniences. I heard a lot of people who were enraged that whilst the laundrette was closed, Oceania was capitalising on this by charging for laundry services. A simple gesture of allowing passengers a limited number of items of clothing to be laundered free of charge would have gone some way to reducing anger. Lots of people saw the hypocrisy of allowing the boutiques & casino to open whilst the laundry & library were off limits. It was day 10 or 11 (out of 16) before all the restrictions were removed which made life a lot better for everyone. Service in the dining room had been slowed down by people constantly having to ask for salt, pepper, milk, bread, butter etc because none of his was left on the table initially. We also missed a port. I was sort of forewarned about this by the independent tour operator with whom we had made a booking when he told me about 36 hours before embarkation that the cruise ship had cancelled all its tours, and asked if we had been told that we were missing the first port. After having learned this I also thought we wouldn't port (why pay port fees if you aren't going to let people off the boat?) but Oceania did not even attempt to tell passengers in advance. This was only confirmed to me when I specifically asked on embarkation and the member of staff who told me said that everyone had been informed before embarkation (either this was just another lie or he didn't know and made this part up). Several people I spoke to were unaware of this even late on in the day. Oceania prides itself on serving the best food at sea. I simply didn't see this. Our previous cruising experience was with Regent and the food there is better in my view. Regent also will prepare something off menu as long as they have the ingredients but this is not possible on Oceania. Provision for vegetarians was pretty poor although another passenger told me that it was vastly improved from her cruise a year before when she had had to complain about the lack of vegetarian options. I noticed that some of the veggie menu items were ones I remembered from Regent. This issue is particularly noticeable in Polo - yes it is a steak & seafood restaurant but my husband is a confirmed carnivore. The restaurant staff seemed to think it was odd that I would want to eat there, but why should a vegetarian's partner have to lose out on a speciality restaurant? They did arrange for a veggie meal to be supplied from the main dining room but I was left with the feeling that I was an inconvenience (yes - it was inconvenient for them, but a passenger should not be made to feel, particularly when the ship had imposed serious restrictions on paying passengers). It would have been much easier if they had simply let me choose from the menu of the other speciality restaurant, Toscana, which is adjacent to Polo. There just seemed to be a rigidity of mindset and it contrasted unfavourably with my experience with Regent. We didn't have great expectations of the entertainment on board, and to be honest it was never going to be a highlight for us, but it was far worse than we anticipated. The house team of singers and dancers were amateurish, with the singing being particularly poor. This was highlighted on the last night when one of the pastry cooks, Cordelia, was brought onto the stage as part of the farewell to staff. We had only come into the show for the farewell and probably endured only ten or fifteen minutes of the house team (we had learned from experience). Cordelia came in, in her chef's whites, sang one song and showed the rest of them up for the poor performers they were. There was a good string quartet although they seemed to be placed out of the way and I think more could have been done with them. The showband weren't bad but probably need time to gel. In Martinis bar in the evening an Italian singer/pianist played - the best of the entertainment in our view, and again, much under-used. It was rather unfortunate that Martinis is open to the casino and its myriad of slots machines so the pianist was fighting against ringing bells and flashing lights plus shouts when people won something. From what I had read before we took the cruise, Martinis sounded like a sophisticated cocktail bar but, at least on Regatta, its proximity to the casino completely ruined the atmosphere. Had I been the pianist I would have been livid! In addition to the cruise line's own entertainers, performers were brought on board. These were universally dire - a Chilean former wedding singer who bounded onto the stage looking like Ricky Gervais parodying a leather-clad aging rockstar; an 'Irish' 'comedian' (living in America for 45 years with an accent that sounded more forced 'oirish' than real County Clare) whose 'good, clean' comedy included 'jokes' that were old thirty years ago. It was so predictable that not more than two minutes after my husband said the guy would be telling the 'letter from Ireland' joke next, this did indeed happen. There was also a man billed as the world's only legal pickpocket presenting the sort of show I have seen delivered better by others, and a Russian pianist who might have been better had she concentrated on playing rather than gurning and flouncing. I am probably expecting too much of cruise ship entertainers but this lot were cringe-making whereas the performers on Regent were competent at worst and excellent in some cases. There weren't many lectures - mostly presentations related to the onboard jewellery boutique or the hugely expensive Canyon Ranch spa. The pickpocket man presented lectures on protecting your retirement account (irrelevant to non-American passengers) and something entitled 'In pursuit of ISIS Terrorist, Mohamed Belkaid' (one of the Brussels terrorists who was killed in a police raid) but also taking in phishing attacks, skimming techniques, tracking credit card thieves, etc.. We didn't attend that one because the title & content didn't seem to match and it wasn't clear to us that the guy had any real knowledge or qualification to speak about terrorism. We would have appreciated lectures which actually related in some way to the area we were cruising, maybe something on Mayan culture & history, or natural history, flora & fauna, wildlife. Other activities on offer included bingo (yes- really), karaoke, casino tournaments and line dancing (yes - really). We took only one ship's excursion at NCL's (Oceania's parent company) private island, Harvest Caye, where there is no way to tour independently or even reach the mainland unless you are taking a cruise ship tour. Harvest Caye itself is an abomination - it is described as "an authentic, immersive and enriching Belizean experience". The person who wrote this obviously has no understanding of the word 'authentic' and has probably never visited the real Belize either. It is just a theme park you can't escape from with row upon row of loungers around the pool and stretching along the beach as far as the eye can see, the beach a man-made one of gritty, horrible sand. There is an extremely sad excuse of a nature experience, and a few over-priced shops. The manatee experience struck us as hilarious given how many manatees were killed inadvertently during the construction process. We didn't even see a single fish in the water - on the coast of Belize this is nothing short of astonishing. You have to pay for all food and drinks (no use of onboard drinks packages even though you can use your ship's card to pay for everything) - why bother when you can just go back to the ship. Ironically we didn't see many people using the Harvest Caye facilities but the ship's pool and sun deck were heaving when we re-boarded. The beach area seemed to be occupied by a few of the ship's off-duty staff. I am aware that this is a very negative review and I am sure some people will have enjoyed elements that I found wanting. We booked the cruise on the basis of the itinerary and had expected Oceania to be similar to Regent. We found the experience was distinctly downmarket with some activities being the sort of thing you would expect on large, cheap ships. We were also very disappointed by the mishandling of passenger communications during the outbreak of illness. Whilst the room attendants, waiting & bar staff were excellent, the ship's management left a lot to be desired. Reception and Destination Services staff were surly and uninterested in helping. Early on in the cruise I wanted to discuss something with the hotel director or equivalent. I was told no-one was available at that time (fair enough) but they would ask him to call me. No call came. Two days later a card was left in the room asking me to make an appointment with the executive concierge. By that stage we'd seen enough to know such a meeting would be a complete waste of time. We are very unlikely to travel with Oceania again. You get one chance to make a good impression and Oceania failed dismally. Ultimately it is a matter of trusting people to give you the holiday you have paid for and after the lies, half truths and evasions there is no trust left. We set the bar high on our first cruise with Oceania's sister company, Regent. We thought there wouldn't be a lot of difference between the two lines but even leaving aside the GI outbreak, the two lines were in so many respects like chalk & cheese. Read Less
Sail Date March 2017
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