13 Lima to South Pacific Oceania Marina Cruise Reviews

The South Pacific Islands and Easter Island had been on the bucket list for years, and we finally decided to take the plunge, sailing from Lima, Peru to Papeete, Tahiti on our favorite cruise line. Unfortunately it became apparent several ... Read More
The South Pacific Islands and Easter Island had been on the bucket list for years, and we finally decided to take the plunge, sailing from Lima, Peru to Papeete, Tahiti on our favorite cruise line. Unfortunately it became apparent several days into the cruise that some folks were suffering gastro illnesses, which turned into a full blown outbreak of Noro virus. The crew did their level best to staunch the spread, but, alas, we all know how insidious that illness can be. As I said, the crew did their best. And I'm happy to report that most of the passengers with whom I had contact made the best of a bad situation. Perhaps we were just lucky, but none of my new-found and old friends got sick. Guess we were careful about washing hands and using sanitizers provided everywhere on board. Just wish all had done so! As I just said, we made the best of the situation and were able to enjoy a fabulous cruise, and we were not disappointed. As I mentioned, Easter Island (Rapa Nui, its traditional name) was on our itinerary for a two day opportunity to visit the island. We were fortunate to have as an on-board lecturer James Grant-Peterkin, a long time resident of the island. He was great, and each of his lectures turned out to be standing room only! And a group of CC members (ourselves included) had pre-booked the two day tour on EI with the tour company he owned, Easter Island Spirit, which certainly did not disappoint us in any way! I'm sure many of you know just how 'iffy' it is to be able to go ashore on EI due to the sea swells usually encountered in this area of the Pacific, but I'm happy to report that the Marina was blessed to be able to accomplish this on not one, but both days. An experience not to be missed! Two days later we had the residents of Pitcairn Island board the ship with offerings made on the island. A great opportunity to meet these hardy folks. Our on-board experience on this cruise was exceptional, which we have come to expect on Oceania (discounting the MINOR inconveniences of not having use of the self-service laundry and coffee machines). The entire staff who worked like dogs to control the noro, from cabin attendents through upper staff members, retained their cheerful, friendly attitudes. I'm sure the additional sanitizing duties had them all worn out, but you would never see it either in their faces nor their attitudes. They all deserved our gratitude, not our criticism! The Marina was in her usual pristine condition - again discounting the noro, which was not the ship's fault, but rather the fault of those passengers who either picked up the bug on their flights or neglected rudimentary personal sanitation procedures. All dining venues continued to please our personal preferences, and service was exemplary. Kudos to all! Will we be back? OF COURSE! In closing, I just want to point out a few items that folks here seem to blame Oceania for both of which are, and will continue to be, out of their control: boarding in Callao (Lima's port city) is not an Oceania shortfall; rather the blame lies with the port authority which owns/manages the port. And secondly, the outbreak of noro which is solely attributable to the passengers failure to practice hand washing/sanitizing, and to report illness promptly! Read Less
Sail Date January 2018
I have been very fortunate to have travelled extensively my whole life, and I have been on many cruises. I just finished the Oceania cruise - Eternal Enchantment (16 Jan - 3 Feb 2018) and the pre-cruise tour - Machu Picchu (13-16 Jan ... Read More
I have been very fortunate to have travelled extensively my whole life, and I have been on many cruises. I just finished the Oceania cruise - Eternal Enchantment (16 Jan - 3 Feb 2018) and the pre-cruise tour - Machu Picchu (13-16 Jan 2018). This was the most expensive cruise (about $28,000 CAD) we (myself and my spouse) have been on, and it was also the least enjoyable cruise we have been on. We (my husband and I) picked Oceania because we were told that we would not be nickel- and-dimed to death; (i.e. pay extra for soft drinks, and specialty coffees, popcorn etc.). Also, we wouldn’t be constantly interrupted by announcements. And, we picked this particular cruise (Eternal Enchantment Lima - Tahiti), and pre-cruise, because of the destinations. (Machu Picchu, Nazca Lines, and Easter Island). I should have recognized the Oceania web site as a red flag. The web site was disorganized, lacked meaningful communication, and was very difficult to use. The cruise - Eternal Enchantment (Lima - Tahiti), itself was ill conceived. Lima did not have the infrastructure (i.e. departure terminal) and Tahiti did not have a large enough airport. (i.e. for 1,000 people to have return flights within a reasonable time). Many of the ports were not designed for cruise ships. It tried to cover too much of the earth’s surface, and forgot that it was in the business of providing vacations. The cruise line did not seem to know its target market, or the passengers in front of them, and they had no skill in managing expectations. The flights that were arranged through Oceania were awful. It was like they were arranged by a psychopathic-sadist who’s goal was to make the journey as difficult and as uncomfortable as possible. Our travel agent phoned and asked if we could fly in a day or two early, or use a direct flight, or less flights. We were told that there was a $250 U.S. disruption fee per person, and the hotel would cost $1,200 US per person per night. That can’t be right. I thought that perhaps there was a communication problem with the representative on the phone. We were also told if we wanted to be picked up in Lima and brought to the hotel, we had to use their flights. Again the idea of a vacation is as less stress as possible. I did not want to be in an airport where I did not know the language, nor how to get to the hotel. So I thought that getting picked up at the airport was worth the over 24 straight hours, three flights, U.S Security and Customs, and four airports. We got picked up and brought to the hotel. Our rooms would not be ready until 3 pm (we knew this), but we were told that if we wanted a room immediately, we could “upgrade” and pay another $100.00 U.S. per person. We had already paid $2,947 CAD per person for this 3 day pre-cruise trip. We have been 27 hours without any sleep, and we just paid to upgrade. However, I think this was just slimy. The rest of the pre-trip was good, until our bus arrived at the ship. It was absolute chaos. The infrastructure was not there, but neither was common sense. Oceania knew when the flights were arriving, and when the pre-trip buses were arriving. How could there be no organization? There was about 800 elderly people in line in the very hot sun. I am guessing the average age was between 65 and 70. We were in line for 1 ½ hours, I understand others were in line for up to 2 ½ hours. No shade, no water, no bathrooms, I honestly thought that someone was going to have a stroke or heart attack or just collapse and die. After being permitted to go on ship, and go through security, there were some of the ship’s crew (3 in a row) in crisp clean uniforms pointing to way to the Marina lounge to register. Really? (No towels, no welcome drink.) Registration itself was quick, but our cabins were not ready. We then had to drag around our carry-on baggage and find somewhere to be until our rooms were ready. I always booked the on shore excurions with the cruise line, because 1) they know more about the available tours and the places than I did, and 2) they can get a bulk deal and, 3) the ship won’t leave without you, if you are on an excursion that they have arranged. Again the vacation is about less anxiety, not more. I booked what shore excursions I could, about 6 months before the trip. I was told that I could book any new shore excursions when they were available or when we got on the ship. When I tried to do this -- they were all full. There were some passengers that came on this trip just for Nazca Lines and/or Easter Island. The Nazca Lines fly over was quickly booked, and there were passengers at the dock with no way of seeing the Nazca Lines. Some of them were able to book the same trip as I had for ½ the price of the one I book through Oceania. Again, it just felt slimy. We arrived at Easter Island, and the ship’s crew seems very happy that we were able to tender to the Island. I am not so sure what the big deal was. But, apparently, about 20% of the time it is not safe to tender to Easter Island. And people that book the cruise mainly for that port, are extremely disappointed when they couldn’t get to the island. There are flights from the mainland (South America) daily. If this is your reason for considering this cruise --- forget it, and book a flight. The staff in the kitchens and cleaning the rooms worked like dogs. Every time I wanted something - coffee, etc., I felt guilty for asking (but there was no way of getting it on your own), because they looked so tired and overworked. Especially after the Novo Virus outbreak. I don’t know much about the Virus outbreak, because we were not told much. But, we were told that the passenger’s health and safety was the ship’s primary concern. Where was that concern when Oceania booked the flights, or when letting us languish in the hot sun for hours, or when the turnaround (passengers finishing their cruise and passengers starting their cruise) is on the same day. I am surprised that more passengers and crew were not sick. From other passengers, I learned that there were 42 passengers in quarantine. I don’t know how many crew were sick, but it was noticeable that crew were missing in the main buffet restaurant. The medical bills were astronomical. For a sinus infection and antibiotics it was $8,500 U.S. For bronchitis, it was $9,000 US. For the average quarantined individual is was about $10,000 U.S. I understand that there was one bill for $18,000 U.S. The cynical part of me, was wondering if the medical center on board was a profit center. Given the high cost of medical care, perhaps there were a lot more people that were sick, but didn’t report to the ships medical officer. The actions that were taken, I also did not understand. Because of the virus outbreak, the passengers no longer had access to the laundry facilities (about $2.00 U.S. a wash, and $1.00 U.S. to dry), but you could pay for your laundry to be done by the ship’s crew for a much greater fee. The library books could not be loaned out, nor could you play trivia pursuit because of the virus outbreak, but you could go to the spa and you could go to the casino. Does this make sense? Again money makers? An example of complete lack of awareness; there were many passengers from Germany. The Theatre movie shown was Dunkirk. Really? Again, Oceania is suppose to be in the business of vacations. Tahiti did not have an airport that could handle 1,000 passengers leaving at the same time. Which would probably be the reason that we had 16 hours between being forced out of our cabin and before our fight departure. And, there was also another cruise line also dropping off hundreds of passengers for return flights home. Just a few days before the end of the trip, we got a phone call stating that we did not have a transfer from the ship to the airport. Really? I stated that we agreed to take the awful flight schedule in order to have transfers to and from the airports. We were told no, if you want transfers to the airport in Tahiti you have to pay another $149 US per person. I thought that we had transfers, and that we were picked up in Lima and transfer to the hotel. And, I explained that $149 US per person seemed pretty expensive. The island of Tahiti is just not that big. It was explained to me, that we had to be out our rooms by 8:00 am (news to me) and flights were not leaving until 11:59 pm (that I knew). Again, we just paid. Again, I thought this was just slimy. Being nickel-and-dimed to death by other cruise lines was beginning to look good, after the large, and unexpected, money grabs from Oceania. With this transfer, we were put in a large reception hall with hundreds of other passengers to wait for our flight. We spent a day in Tahiti in a reception hall….Oceania could not organize a tour? When we were leaving the boat, again there was really nowhere to really be --- so standing in the crowded halls…and they were bringing new passengers aboard. And I am sure the health and safety of these new passengers was not Oceania primary concern. We talked to many other passengers, about their bucket lists, their favorite vacations, other cruise lines, their best cruises etc. Many of the people that were regular Oceania passengers have stated that this cruise was not at the level that previous Oceania cruises have been. Some stated that this would be their last. I have been on many cruises, and plan on being on many more, but this was my first and last Oceanic cruise. Read Less
Sail Date January 2018
We have been cruising on Seabourn for years and love it. We decided to give Oceania a chance because we liked this itinerary. It was not a good experience. Starting with embarkation which was done at Callao Lima Peru. This port has ... Read More
We have been cruising on Seabourn for years and love it. We decided to give Oceania a chance because we liked this itinerary. It was not a good experience. Starting with embarkation which was done at Callao Lima Peru. This port has absolutely no cruise terminal facilities at all. Passengers lined up on the dock without anyone from Oceania to greet us, direct us or answer questions. Some people waited as long as 3 hours in the sun to board, absolutely unacceptable. The next disaster was trying to get off the boat at Easter island. We waited 4 hours in the lounge area to try to go ashore. The cruise director had warned us the day before that if we could not get back on the boat, it was our problem. We did not want to take a chance that the tenders would not be able to return to the ship and, based upon the cruise directors warning- that was a real possibility. My tour deposit was forfeited and I did not see Easter island. The big claim to fame is the cuisine on board Oceania. Perhaps if you are used to dining at lower end chain restaurants, like chevy's and outback steakhouse, the food would be considered a step up. As a food industry professional, I was not impressed at all. The food was mediocre at best and everything tasted as if it was made with very inexpensive ingredients. The only dining experience I thought was good were the 2 nights I dined at La Reserve. That I do recommend, but, it is expensive as were the wine tastings we attended. When you add our bill for wine and the service fees to the cost of the cruise, items included on Seabourn, the cost was comparable between the 2 cruise lines. The quality of the experince was vastly diffrerent. The penthouse suite we had was ok. The curtains in the room are decorative only and do not open the way they do in a seabourn suite so that you can separate the room into 2 areas. Bathroom was ok, nothing special. Closet was ok. Did not use their excursions, way over priced. Entertainment was very poor in all areas. A few of the public areas were lovely, the martinis bar and the grand lounge in particular. The main dining room was dreadful, it felt like a restaurant in an assisted living home. I did not dine there in the evening at all, too depressing. The buffet dining room was also terrible especially at night, the food was unimaginative and poor quality. I am pretty sure they are not using butter in their croissants and baked goods also. The flavor just was not there. The staff was almost very good especially the butler we had in our suite. The other guests were also great, many fun conversations with interesting people. The other thing that happened on this trip was some sort of a health crisis that slowly but surely shut down facilities one by one. We were given almost no information about what was going on or what to expect. By the final day our robes had even been removed and we had plastic drinking glasses in our room. The final day we were rushed out of the ship at 8am and, unlike seabourn where there is always a line of officers and the cruise director on hand to say goodbye, there was absolutely no one there. In fact, I do not think I ever saw the cruise director at any time during the 18 days on board. To sum it up, I did not feel as if I was a valued client on this ship. I felt as if my needs were unimportant and the quality of my vacation irrelevant to the management. Would I cruise with them again, probably not. Read Less
Sail Date January 2018
We chose this cruise for the itinerary, Machu Picchu, Nazca Lines and Easter Island, The pre-tour package for Machu Picchu was well worth it, the third party company chosen by Oceania was excellent. Boarding the tender at Easter ... Read More
We chose this cruise for the itinerary, Machu Picchu, Nazca Lines and Easter Island, The pre-tour package for Machu Picchu was well worth it, the third party company chosen by Oceania was excellent. Boarding the tender at Easter Island was exciting to say the least, the crew did a fantastic job. I really think that Oceania has to stick to their recommendations, when the brochure says a tour is not for people with limited mobility then they should not allow them to partake in that activity. This endangers others and takes away from the tour for others since extra care is needed for the people in wheel chairs and walkers. During the voyage there was an outbreak of sickness of some type and for the most part this was well handled, more official information would have helped, there were too many rumors. The crew did a great job and I know had to work extra hard since many of them got sick as well. The crew was excellent from the cleaning staff to the waiters, they were friendly, polite and eager to please. They made a real difference. The food was very good, not sure if it's really that much better than what we had on Princess and other cruise lines though (even though Princess has a cover charge for the specialty restaurants, the price difference more than offsets the cover-charge). Various people complained about the entertainment, I thought the piano player (piano bar) the orchestra and the various entertainment provided was what I expected and was adequate. My big complaint was the embarkation process it was a disaster, we arrived at the ship to see a long line up of people waiting in the sun, no tents, no water etc. Line up for us was about 2 hours for some as much as 3 hours, the average age of cruisers was over 60, that was a strain for a lot of people. A bit more thought is needed in how to do this in a port that does not have Cruise Line Access. My wife and I cruise for the locations not so much the ship or line. So far we've done Princess, Holland America, Norwegian and Viking. Oceania did not stand out as a must use cruise line. Read Less
Sail Date January 2018
Cruise Lima to Papette with Marina First checkin procedure in Callao We were dropped off by taxi and there was already a row of a few hundred people. It certainly took almost 2 hours before we were at a bus. We had to put our ... Read More
Cruise Lima to Papette with Marina First checkin procedure in Callao We were dropped off by taxi and there was already a row of a few hundred people. It certainly took almost 2 hours before we were at a bus. We had to put our suitcases ourselves in the storage space of the bus and board ourselves. No employee of Oceania is present. We had been standing in the hot sun for a long time and nothing was offered like a glass of water. After sitting in the bus for half an hour, we had to take the bags out of the bus and take a seat at the back of the line that was even bigger. Still no one from Oceania. Could hand-in the suitcases now. After standing for another 1.5 hours, water was offered and we were finally able to check in. This procedure went well. Easter Island and other tender ports Tendering appears to be difficult to organize for Oceania. They have so many tours themselves that they have to go off first, so that the independents have to wait a long, long time. They advised to pick up tickets one hour before the tender time. In practice, however, it appeared that there was a waiting time of sometimes 3 to 4 hours before we were allowed to go ashore. Because there were quite a few wheelchairs and people who had difficulty in walking, it took a long time before a tender was full. The unloading of a tender also caused many difficulties especially on Easter Island. Everyone wanted to get out first so that the last row was left and the balance of the boat was disturbed and the tender banging harder against the ship. On half of our cruise, it turned out that there was a notifiable intestinal infection (probably paratyphoid) on board. According to the manager of the restaurant, it was not the Noro virus. Library and other public places were closed. More than 54 guests and 10 employees had this infection. Reportedly, a visit to the doctor cost $ 490, - and if someone had to be admitted to the small hospital on the boat that was $ 4000 a night. A passenger had to stay 4 nights and pay $ 17,000. I wonder if any Dutch insurance would pay these costs. Pure scam. Also the announcement was made by the cruise director that guests who wanted to stay overnight on Easter Island did not get the assurance that they could be picked up the next day. Seems impossible to us as our passports were confiscated. Oceania says they have the best restaurants on board. Two years ago that was probably true, but this trip put a question mark on the taste (very flat) also at the special restaurants. We had a nice trip, but given our experiences with tenders and check-in, we would certainly not give Oceania a 5*****. Read Less
Sail Date January 2018
It all starts from the very beginning embarkation in Lima; Since Oceania did not informed us that the embarkation in Lima would be very different than one would expect we did experienced a nightmare; Both our faces and décolleté ... Read More
It all starts from the very beginning embarkation in Lima; Since Oceania did not informed us that the embarkation in Lima would be very different than one would expect we did experienced a nightmare; Both our faces and décolleté where sunburned because ( just coming from the airport ) we have to stand in the burning sun for more then 2 hours in line before we could embark a touringcar which transported us to the ship. ( see enclosed photo of sunburn ) During staying in line, dockworkers where constantly trying to get a tip in touching our suitcases, if it was from the taxi in to the waiting line or from the line into the bus. ( very frustrating experience ) Arriving at the dock we had to wait another hour to get on the ship. At least ships staff did distributed small bottles with water. The first day at sea we made an official complaint about the above with the executive concierge Tom, this did result in a meeting with your general manager Mr. Claudio Melli. This meeting was very disappointing, Mr. Melli could only mentioning the fact that this was the fault of your Lima port agent and regretted the fact that we had this bad embarkation experience. Only a warm handshake and that was all, not offering any compensation or gestures like a bottle wine, nothing ! Being a cruise expert for more than 25 years ( mainly HAL and Cunard ) we never had such experience with a general manager ( Hotel Manager ) After approximately one week cruising we did notice that the menu’s in the restaurant where without hardcover, by coincidence some of the waiters told us that this was regarding health regulation since there was a virus onboard. After 2 days ! all guests where informed about a virus onboard and not days before as it should have been. During that time ( until the last days of the cruise ) the executive lounge was closed, library, guest laundry etc. But the casino did stayed open !!!! We all know nowadays that the norovirus is a tread of every cruise line, but was this a norovirus onboard the Marina ??? No information was given to all guests. Laundry services, not long ago your company provides a complementary laundry service to the guests in suites, however without pressing ( = only one time ). If you provide a complementary laundry service you should also includes pressing, either you offer the complete service or nothing. ( HAL offers the complete service to guests 4 star mariners and Neptune suite guests ) How to give guest the impression that the cruise is over one day earlier, well by taking the bathrobes, complementary toilet amenities, 50% of the towels, toothbrush drinkingcups etc. out of the bathroom. Taking the drinking glasses out of the cabin and replace them by plastic ones. ( see photo ) Never ever had seen this during cruises with other cruise companies. A shame ! Food: Ocean Cruises prides it selves on here excellent food, well the quality in the specialty restaurants are not bad but be aware we had also overcooked tuna in Jacques and an overcooked crispy chicken in Polo Grill. Would I recommend Oceania to friends, no I would not. Read Less
Sail Date January 2018
Chose this cruise for itinerary. That was the only good thing. Embarkation in Lima was disgraceful. We arrived at port in taxi dropped off outside the port to be faced with a very large queue no shelter from the blistering heat, no staff ... Read More
Chose this cruise for itinerary. That was the only good thing. Embarkation in Lima was disgraceful. We arrived at port in taxi dropped off outside the port to be faced with a very large queue no shelter from the blistering heat, no staff present. We were then transferred to the ship by bus to be met with an even longer queue, waiting to embark,we even had to unload our own cases from the bus, no porters, no Oceania representatives,no organisation. From time we arrived at port to getting on board took us 3 hours no kidding. General manager eventually appeared claiming to lay blame on port of Lima for not having terminal building. Tendering service was another major issue .Easter island took us 4.30 hrs to get off ship, never experienced a tender service so slow,if you are not doing an excursion with the company you are treat like a second class citizen. After visiting the island and returned to the tender point we were faced with another long queue to get back on board 2.30 hours we waited to get on board. Once again general manager blamed conditions of sea and the clientele , not many spring chickens and various disabilities. Staff behind buffet counters in terrace cafe were very unenthusiastic ,didn't seem to be able to use initiative. Many times in waves grill we appeared invisible, took so long to have table set. Presentation of the food wasn't like it used to be. After rainfall, promenade decks were deadly, deckhands didn't seem to be programmed to clear the large pools of water they preferred to place a sign up warning you the decks were slippery when wet. Outbreak of gastroenteritis did not help matters either. Many of the facilities were closed, staff were also affected, restaurants appeared like staff canteens , paper table cloths, menus etc. TV and Movie channels were poor throughout the cruise. Speciality restaurants were excellent waiting staff there couldn't do enough for you. To sum up ,having cruised with Oceania a few year ago, the quality of the service has gone a long way down hill,does not warrant the premium price of the cruise. Will be very surprised if I am the only one with negative reviews. Read Less
Sail Date January 2018
The itinerary was outstanding: Lima -> Pisco->Easter Island->Pitcairn -> South Pacific Islands but the cruise started out poorly. Oceania scheduled our air trip using LAN. LAN lost our luggage and because of the itinerary it ... Read More
The itinerary was outstanding: Lima -> Pisco->Easter Island->Pitcairn -> South Pacific Islands but the cruise started out poorly. Oceania scheduled our air trip using LAN. LAN lost our luggage and because of the itinerary it was day 7 before clothes arrived! Embarkation was from a shipping port not a people port and cruisers were left standing in the sun for over an hour without word from Oceania staff of the reasons for the delay. Once aboard, we found our room to be clean, comfortable and well attended by our housekeeper. Dining was something of a challenge for vegetarian eating. Not many choices and although we were asked to pre-order food, our choices were not always delivered. Entertainment was top notch. The dancers, singers and musicians were fantastic professionals. Unfortunately only 3 shows were performed on an 15 day cruise. Many of the public areas of the ship and the activities were shut down due to norovirus. Enrichment lectures provided by James Grant Peterkin,an expert and resident of Easter Island was the best experience. He lectured daily and was a wealth of knowledge. The ship also did a day around Pitcairn since there is no port there. Pitcairn residents came aboard and told us of life on the island and sold their fabulous art and crafts. South Pacific Islands were beautiful water spots with great snorkeling and beaches. Excursions were good, tender service to and from the ship was insufficient. The itinerary was a once in a lifetime trip but unfortunately Oceania did not live up to it's expressed guarantee of cruises that exceed one's expectation. Read Less
Sail Date January 2018
Beautiful ship decor to match any 6 star hotel. How ever...... When faced with a gastric bug hitting crew and staff leaving Lima and continuing for the full length of our trip never being under control, we both suffered the day ... Read More
Beautiful ship decor to match any 6 star hotel. How ever...... When faced with a gastric bug hitting crew and staff leaving Lima and continuing for the full length of our trip never being under control, we both suffered the day after leaving the ship. The jacuzzis were never closed or the pool. Activities were curtailed so the saving to Ociana must have been huge. Trivia was cancelled because they had not enough pens? No sail away party’s, no end of Cruise party. Executive suit closed no tea or coffee for cabins only room service which was slow due to the large amount of people just tying to get a cup of coffee. All self service tea and coffee machines closed. We have never had to drink so much coke or lemonade as it was easter to get hold of. Laundry was closed so no access even to the iron. Offered half price laundry but when the finale end of cruse itemised invoice arrived no reduction, question this and was told we had used the wrong form? The suites were slowly stripped over a period of a week of any luxury items, the day before we disembarked we were down to cheap plastic cups instead of glasses in our room. We had a penthouse suite that we paid a lot of money for started out a very lovely room ended up looking like a basic room no frills in a cheap hotel. I complained my holiday ended in 5 days time not today and was told they need time to sanitize all items in the rooms. Ociana this is not my problem, Ociana that’s your problem. Dinning areas was impacted on in the main dining room lunch was cancelled, leaving the Waves grill and the buffet only for lunch, not what signed up for beef burger and chips or salads. Entertainment on leaving Lima poor string quartet were depressing and gloomy. Excellent enrichment leactures James Peterkin. Excellent ports and tender crews were extremely helpful. Excellent ventriloquist we needed a lift the day he arrived and he gave us one very funny. Onboard show team were very good. People who are Embassidors for Ociana were disgusted with the way the problem on board was delt with never had they experianced anything like this Cruise. Both end of Cruise box’s were full to over flowing never on any cruse have I seen this I can garentee 100% were complaints. People went down and cancelled the gratuities, they were so disgusted with the treatment of customers. We could not as ours were prepaid but would have. Dear old Captain gave out no information at all, made no broadcast ref the problem, and we were at no time offered an explanation about what was going on. Lima be warned in Jan 2018 there is no priority boarding and no shade, you are boraded from the docside, many guest suffered sunburn on day one. 2-3 hours people were stood in the bright sunshine.( no seats) So you pay your money to get what standard you want and get Bradley let down by management on Ocieana. Read Less
Sail Date January 2018
You only have to screw up one cruise experience to lose a devoted customer and despite 9 great experiences, the 10th one was bad enough for us to cancel a cruise scheduled for Jan '19 and put Oceania at the bottom of our cruise ... Read More
You only have to screw up one cruise experience to lose a devoted customer and despite 9 great experiences, the 10th one was bad enough for us to cancel a cruise scheduled for Jan '19 and put Oceania at the bottom of our cruise operator list. We chose this cruise exclusively to see Easter Island, and took Marina because Oceania had always done a great job (9 previous cruises). Not this time! #10 was a disaster from end to end. The ship is grand, well-appointed and the Penthouse 3 suite we booked was spacious and well-appointed. The start in Peru. The ship is joined in two stages: first a port shuttle and then on the dock itself. On the day, we lined up for the shuttle bus for well over an hour in the blazing sun - no shelter, not water - and those who were in the queue saw others pay an attendant and skip the line. No amount of protest was to any avail, and had it been a younger crowd, there could well have been violence. When we did get to the ship, it was to join another long line - still in the sun and without water or shelter. Little did we know that this attitude to passenger health and comfort was to persist throughout the voyage. There was no acknowledgement of the dibacle from the officers. People returning from a pre-cruise Machu Picchu excursion came back with all sorts of infections, but no one went to the medical group (owing to rumours about high costs of treatment) and so illness was transmitted. My wife came down with a bacterial infection on Day 3, there were multiple visits to the medical department and one relapse, and she was mobile though weak on the third last day. Throughout the doctor and nurses were terrific - though we hope the insurance come through. I attribute this entire health problem to the protracted stress of waiting at the two port locations and the failure of the ship to check out health of passengers returning from an area where infections were predicable. We never got to go ashore until Bora Bora! Then, there is the tendering, and most of the landings on this cruise were by tender: if you do not sign up for the exorbitantly priced Oceania excursions, you not get to go off the ship until all the Oceania tours passengers have been tendered and in the case of Day 1 at Easter Island that meant that you did not get off until 13:00, whereas tendering (which was uniformly a shambles) was due to start at 08:00. The tendering itself was so awkward that even the scheduled tours were hopelessly late. And, the officer class as a group were remote and seemed pretty arrogant. Information was not communicated for many days after the GI virus (not the one we had) hit both crew and passengers. As with the boarding process, the problem went unacknowledged until it could no longer be denied and a CDC protocol was invoked that treated passengers as problems rather than victims. An example would be that items like glassware, towels, ice buckets all were gone more than 2 days before we reached Tahiti. We had thought that we were disgruntled because illness had kept us from participating in the activities offered by the ship, but, owing to the 15-hour wait to get to our transport off Tahiti, we talked to a number of fellow passengers who were even more disgruntled and critical than we. Very disappointed! Read Less
Sail Date January 2018
I have to agree all that has been said regards the lack of communication on this ship during the gastric virus outbreak, Marina is a beautiful ship.The food very good and the staff we saw,work very hard and are a benefit to the ... Read More
I have to agree all that has been said regards the lack of communication on this ship during the gastric virus outbreak, Marina is a beautiful ship.The food very good and the staff we saw,work very hard and are a benefit to the company. But,we could not understand how the captain allowed some aspects of the ship open.Why could we not put dollars in the laundry machines,yet we could put dollars in the slot machines for the full length of the cruise.We could play tennis,golf and ping pong using all the sport equipment with no cleaning in between use,yet we couldn’t play trivia.We could play black jack but not get fresh coffee.We could all use umbrellas daily,with no cleaning between use,yet have paper menus.The gym ,which is well known as a source of cross infection,remained open as did jacuzzis.We had ice removed yet daily fruit delivered. Our Oceania suite started to be stripped 5 days before disembarkation.When you save for two years for a suite to celebrate two special occasions,you expect on your final day to have what you had on your first day.To get back to your suite and find all the gorgeous books tied in white trash bags and dumped on a table with the extra roll of trash bags,you realise your dream has ended.Silver trays removed,glasses removed,champagne bucket removed,bathroom baskets removed,menus removed,etc,etc.Our cabin was not vacuumed in any way for four days. If we could have been told what and why, maybe we would have understood.But it seemed very sneaky that every time we left the cabin someone sneaked in and removed something.It was uncomfortable. We foresaw the gastric outbreak, with passengers not using any sanitation when entering or leaving restaurants as soon as we embarked. The officers were nowhere to be seen and all Reserve bookings and meals with staff were cancelled. Sadly,despite all the positives of the ship and crew,we will remember our holiday of a lifetime with great sadness. Oceania had the same problem in 2015 and in passengers eyes they haven’t learnt a thing.Extremly poor communication. Read Less
Sail Date January 2018
This was our third cruise with Oceania (all on the Marina) and around 18th overall, and the first where I've felt the need to write a review on this site. Embarkation: Not a great start. In Lima we waited an hour in line in the ... Read More
This was our third cruise with Oceania (all on the Marina) and around 18th overall, and the first where I've felt the need to write a review on this site. Embarkation: Not a great start. In Lima we waited an hour in line in the afternoon sun and heat at the entrance to the port to get on a bus to the ship. The only Oceania presence was a small canopy with the logo on it where you finally got on the bus. At no time did anyone from the cruise show up with water, shade, or an explanation. Passengers were basically left on their own. Once on the bus we were driven to the ship only to find another lineup on the dock. Again it took an hour to get on the ship. Eventually they handed out water and then opened the a second gangway for passengers (it was being used solely for luggage at first). Over the 18 day cruise not once did anyone on the cruise staff make any public reference to the boarding (apparently it was the port's fault). It was as if it had never happened, or they thought passengers would forgive and forget once the cruise got going because we'd be having such a good time. Well that plan didn't work. (Also, unlike every other cruise we've been on, we were never given a health form to fill out when boarding asking whether we were sick). Easter Island: For most people this was the main reason for going on this cruise, and we were very aware that there was a chance we wouldn't get on the island. The morning we arrived we had to wait three hours in the theatre for the tender (got off at 1030 and we weren't on a tour, which seems to be a short wait compared to others). We were happy just to know that we would be going ashore, but I think Oceania should explain to people what's happening with the tenders. Once we got to the tenders we knew why it was taking so long. The swells were so strong that the loading was going very slowly. Every passenger had to wait for the crew on the tender to say 'Go' and then they would pull you onto the tender (or else you could fall between the tender and the ship). The crew basically did this all day (for two days), so everyone agreed they deserved a medal (and for Oceania for making sure we got onto the island both days). In reference to an earlier review, the cruise director did not say if you got on shore it wasn't guaranteed you'd get back on board. What he said was that this only applied to passengers who chose to stay the night on Easter Island, since it wasn't guaranteed the tenders would run on the second day. There was never any question we wouldn't get back to the ship on the first day. The guest lecturer (the British Consul General on Easter Island) was excellent. Virus: On the Wednesday night we noticed that the restaurant we were in was using paper menus. Thursday evening people started saying something was going around. Friday afternoon was the first time there was any announcement that there was a virus. This should have been announced sooner as that might have helped to lessen the impact. Basically everyone, as alway, was asked to wash their hands a lot, and stay in cabins if sick. They also cancelled trivia. Since we love doing trivia, this didn't go over well. We complained, but they said it was because the pens and paper were shared. They could have just asked people to bring their own paper and pen. What was more upsetting was that other activities continued (bingo, bridge, etc, and the clubs and mallets for shuffleboard, minigolf and croquet were never locked up, so could be used by anyone). They also closed the public laundry rooms on each deck because of all the buttons on the machines, and the library, but kept the casino open (presumably since it makes money for them). Basically everyone felt that this outbreak was not handled well at all. They obviously couldn't help the virus being on board, but they seemed to pick and choose which services were shut down and which weren't, there was hardly any information on the status of the outbreak,, etc. This lasted for the last week of the cruise, and it felt like everyone just wanted the cruise to end. Re some earlier reviews, -the only lounge closed was the Concierge lounge for certain cabins. All the other lounges were open. -the main diningroom was closed the last four or five days because the ship was in port every day. The diningroom never opens for lunch when in port, but it was open other days -never had a problem getting coffee, though a crew member was at the self serve machines to do it for you. The Barista coffee area was open the whole time, and in fact had the best cappuccinos I've ever had on a cruise. -we found the food to be the very good quality we've come to expect, though it's understandable it things weren't always up to par since quite a few crew were sick as well. Overall, apart from the great effort to get us onto Easter Island (and get the people from Pitcairn Island on board) the cruise was a disappointment. I've found on previous Marina cruises that there are not very many activies compared to other cruiselines, so cancelling/closing things because of the virus made things worse. The 'work' crew (room attendants, restaurant staff, deck attendants, etc) work very hard and were great, but they were let down by the senior staff and the almost complete lack of communication or acknowledgement of any issues (and yes, the senior officers, ie general manager, seemed arrogant and never admitted any fault). I had to be persuaded to take this cruise, and doubt that anything will persuade me to take another Oceania cruise. Read Less
Sail Date January 2018
Started in Lima den 16.01.2018 We booked the trip mostly because of the destinationstrip sounded good and free internet, :-( - The ship said it's on their website that the internet is bad??? That almost never worked, and ... Read More
Started in Lima den 16.01.2018 We booked the trip mostly because of the destinationstrip sounded good and free internet, :-( - The ship said it's on their website that the internet is bad??? That almost never worked, and it took so long to come across that I most often gave up The telephone connection was also a very very big problem..... Date 16.03.2018 in Lima It was not fun to stand in the strong sun and wait for access to the ship, which turned out to be a bus that carried us on to the ship, where we also had to stand and wait in the sun, no water etc. -........................ NOT WORTH a 5 * SHIP In our suite the waiter was okay, -but service at the buffet and at the bars could be better. Our suite lounge closed when the ship thought there were bacteria on board, I think it was closed 8 days In the buffet we had to beg for salt and pepper (often more than once) :-( There was just "closed down" for many things in a large part of the trip. Because the ship tried to "freeze me" by entry and exit of the ship + in the dining room, theater, waiting for tickets etc. (due to bacteria) I got sick (not bacteria) and got in treatment (like many others I could look at elastic bands as many used to the drops to needles in the arm) the medications were good and nice. BUT: My Insurance company wanted to pay to the ship or to the head office, but was not allowed for the ship to pay $: 9657- as it cost, for my visit 7 times at the medical department on the ship - The ship closed for my 2 payment cards because they could not withdraw the money, they said... I think it was UNFORGIVABLE of them. but anyway I said that was fine, because then I could not pay! :-) ......Unfortunately, ;-/ they opened my cards again within 2 days, without excuse, - and of course they've also pulled the money from my account So they could take the money anyway ... We arrived at Tahiti on Feb. 3 -2018 Read Less
Sail Date January 2018
Marina Ratings
Category Editor Member
Cabins 4.5 4.5
Dining 4.5 4.5
Entertainment 3.0 3.1
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.0
Family 1.0 4.0
Shore Excursion 4.0 3.1
Enrichment 5.0 3.6
Service 4.0 4.5
Value For Money 4.0 3.8
Rates 4.0 3.9

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