2 Helpful Votes
Sail Date: March 2019
I would like to highlight the positives first for this trip on Marina, from Lima to NYC. I am gluten-free. I told Roger, the Specialty Diet Coordinator that I pick cruises based on food and desserts. He introduced me to Pastry Chef ... Read More
I would like to highlight the positives first for this trip on Marina, from Lima to NYC. I am gluten-free. I told Roger, the Specialty Diet Coordinator that I pick cruises based on food and desserts. He introduced me to Pastry Chef Bruno, who then made sure I got a different dessert every day, to my liking. Everyone one of them was an art of work. Felt very pampered. The Terrace Cafe chef Viktor was also super nice and patient. He walked me through the food, and made me special dishes when asked. Yes, I am looking for Marina future cruises, see if I can enjoy the service of those 3 again. On a whole. (1) They seem to have centralized the operation so one gets same stuff in the Cafe and the Main Dining Room. A lot of people now prefer the Cafe (more choices, less time). (2) They changed some of the Specialty Restaurants’ menu. Red Ginger used to be the draw to sail on Marina. Now Favorite dishes are gone. The same with Jacques. No more incentive. (3) Wave Grill is still a major draw! Ate their food a lot. Very nice and accommodating staff. Deeno, who cleaned our room, was super too. Did everything we asked for, even chasing down our missing survey last minute. Now, he knew how to use persuasion and gentle touch. We stayed in a Concierge Veranda. No butler service, only gave us access to the Lounge. Concierge service was only available 8am-12, 4-8 pm, when we were mostly out or having dinner. How about longer hours? “The Concierge got to sleep some time!” was the answer. For a company bragging about service, that is down right bad. Add another person is my answer. As usual, the lectures were great! Loved those on Panama Canal. Oceania was known for their land tours, nice sites, classy, buses only 60-70% full, etc. But on this cruise, not sure if it was because the towns were just developing their tourism, or because of security concerns, some of the tours were down right terrible or lame. Cancelling Norfolk due to weather was really disappointing too. The Destination Staff, instead of being apologetic and accommodating, were pretty defensive in their attitudes. The sanitation lock down did not help either. Some of the staff members were down right hostile as though we brought them the disaster. Highly recommend that the management teach their staff how to gain the passengers’ cooperation with persuasion rather than enforcement. That is, if the Management knows how themselves. Read Less
Sail Date: December 2018
The ship is lovely except for the old windows which need painting. The dining room food and service was outstanding. Thank you Vishal ..the egg man, for looking after us. The Living Room was our favourite place...classy, quiet, and ... Read More
The ship is lovely except for the old windows which need painting. The dining room food and service was outstanding. Thank you Vishal ..the egg man, for looking after us. The Living Room was our favourite place...classy, quiet, and relaxing with the ever changing view. The buffet food was always only luke warm. Many passengers complained but this was never resolved. Shore excursions were well organised. Dr Ron Orenstein guest lecturer was fantastic. Bars and lounges were very nice with good service. Missed two ports because of bad weather and mechanical issues. Uninspired entertainment. Piped music was horrible and repetitive. The ships general areas not very clean with the same crumbs on the floor for days under tables. Beds and linens were wonderful but no clock in the cabin. Captain was very entertaining and did give plenty of updates.Feel there could have been more guest lecturers on board talking about night sky, glaciers, geology, weather, and marine history. All staff were wonderful...very attentive. The big thing was the buffet food. No excuse for it always being barely luke warm. Many really upset passengers over this. Read Less
10 Helpful Votes
Sail Date: January 2018
We chose this cruise because of the itinerary. We had a choice of Regent or their sister line, Oceania for the same itinerary. We decided to give Regent a try and we were very happy we did. We had sailed Oceania before and we found Regent ... Read More
We chose this cruise because of the itinerary. We had a choice of Regent or their sister line, Oceania for the same itinerary. We decided to give Regent a try and we were very happy we did. We had sailed Oceania before and we found Regent and Oceania comparable in most ways. We also found the cost to be about the same when you add the things that are included on Regent to similar things at extra cost on Oceania. We also liked that business class air was available. The things that we found better on Regent than Oceania: Embarkation was smooth and simple. We disembarked independently and that went smoothly as well. Our Category G cabin was larger and the bathroom much nicer than the similar category on Oceania's small ships. The included excursions were not nearly as crowded as similar excursion either included or at cost on Oceania. Fewer people made for a more intimate and comfortable excursion experience. Also, the excursions seemed to be paced better for the audience. Food is comparable on both lines. Launderettes are free and busy but we never had a serious problem using them when they were open. The shore excursion organization on the Regent Mariner was much better organized and operated more smoothly than our last cruise on the Oceania Insignia last April/May. The one complaint many people had came during the time the ship was dealing with a gastroenteritis outbreak. The quarantine process was well run and the staff worked hard and contained the outbreak but the outbreak required the closing of the free launderettes for over a week. That made it difficult for those onboard that needed to wash clothes. A larger group of the passengers felt like the ship should have offered free laundry during that period of time. All in all, we really enjoyed the experience enough to book another cruise on Regent. Read Less
5 Helpful Votes
Sail Date: January 2018
This was our fourth cruise with RSS but our first on Mariner. We got a chance to explore Lima before we embarked, which went very smoothly, once we had lobbied the local DMC company to stick to the stated embarkation times guaranteed by ... Read More
This was our fourth cruise with RSS but our first on Mariner. We got a chance to explore Lima before we embarked, which went very smoothly, once we had lobbied the local DMC company to stick to the stated embarkation times guaranteed by RSS, according to suite status! Disembarking in Buenos Aires was less smooth as a shuttle bus had to be used to transport guests to the terminal from the ship. This city needs a dedicated cruise terminal badly, given the number of ships coming here. Mariner's refit has been put back from early 2017, and it showed. Things generally look tired, carpets, curtains, public areas etc. Dining is something championed by RSS but the menus remain the same in Prime 7, year on year. Signatures only had four main courses, which is a bit limiting over a longer cruise. Guests can dine in both restaurants a limited number of times, according to suite status, but even so, if fortunate to have more opportunities, selection of dishes is poor. Compass Rose is a star performer, lots of choice, very good quality and excellent service. Good atmosphere. Settle Mare also suffers from a 'samey' menu. Starter buffet much the same every night we went there. Main courses don't automatically come with vegetables, so ask! Wines very good. We don't use the entertainment offers but friends spoke highly of it. The Star Duo in the Horizon Lounge were our favourites! Very talented indeed. Lectures by Terry Breen were much appreciated. Lounges and bars cater very well for guests with great staff who remember your cocktail favourites! Excursions were diverse and informative. Local guides and drivers, without exception, were first class. A longer journey to an activity soon passed in professional hands. Very well chosen and executed excursions. Some of the ports were more interesting than others but the sights and wildlife viewing opportunities were faultless. Our only grave disappointment being the captain's decision not to dock in the Falkland Islands due to inclement weather. Whilst this decision was respected, and alternative port and excursions efficiently organised, we feel that RSS should state very clearly indeed in their given itinerary that the chances of visiting this port are far less than 50%. This destination was the sole reason we chose this cruise. So for this reason alone would not repeat cruise, especially at six star prices! Read Less
38 Helpful Votes
Sail Date: January 2018
We chose this cruise for two reasons. One- the itinerary, we always wanted to cruise the Chilean fiords and Cape Horn, and two we were willing to pay the premium for Business Class air and fee free excursions and amenities etc. We expected ... Read More
We chose this cruise for two reasons. One- the itinerary, we always wanted to cruise the Chilean fiords and Cape Horn, and two we were willing to pay the premium for Business Class air and fee free excursions and amenities etc. We expected exceptional service and support. The service by staff was very good and many of the excursions were outstanding. But the ship was tired. We had elevator breakdowns for extented periods, laundry was shut down for hygiene problems, our tender lacked maintenance (forward hatch malfunctioned and drenched some passengers in a rough sea while returning to the ship). The baggage management from airport to the ship was a mess. Our return trip was exhausting. We had to vacate our suite at 8am, muster for a bus trip to a hotel where we sat around for 6 hours in an area with nothing to do but visit a shopping mall. We were routed from Buenas Aires to Lima and then to Miami on Latam Airlines. The second leg left after midnight local time. Although we thought we were staying on the same plane such was not the case. We had to go through security again and rush to another gate....It appeared to us that since a large percentage of their passengers are repeat clients, that Regent treated new clients significantly differently. We know some travelers had direct flights to Miami. We doubt we will choose Regrnt for any future cruising plans. Read Less
6 Helpful Votes
Sail Date: January 2018
Beautiful ship decor to match any 6 star hotel. How ever...... When faced with a gastric bug hitting crew and staff leaving Lima and continuing for the full length of our trip never being under control, we both suffered the day ... Read More
Beautiful ship decor to match any 6 star hotel. How ever...... When faced with a gastric bug hitting crew and staff leaving Lima and continuing for the full length of our trip never being under control, we both suffered the day after leaving the ship. The jacuzzis were never closed or the pool. Activities were curtailed so the saving to Ociana must have been huge. Trivia was cancelled because they had not enough pens? No sail away party’s, no end of Cruise party. Executive suit closed no tea or coffee for cabins only room service which was slow due to the large amount of people just tying to get a cup of coffee. All self service tea and coffee machines closed. We have never had to drink so much coke or lemonade as it was easter to get hold of. Laundry was closed so no access even to the iron. Offered half price laundry but when the finale end of cruse itemised invoice arrived no reduction, question this and was told we had used the wrong form? The suites were slowly stripped over a period of a week of any luxury items, the day before we disembarked we were down to cheap plastic cups instead of glasses in our room. We had a penthouse suite that we paid a lot of money for started out a very lovely room ended up looking like a basic room no frills in a cheap hotel. I complained my holiday ended in 5 days time not today and was told they need time to sanitize all items in the rooms. Ociana this is not my problem, Ociana that’s your problem. Dinning areas was impacted on in the main dining room lunch was cancelled, leaving the Waves grill and the buffet only for lunch, not what signed up for beef burger and chips or salads. Entertainment on leaving Lima poor string quartet were depressing and gloomy. Excellent enrichment leactures James Peterkin. Excellent ports and tender crews were extremely helpful. Excellent ventriloquist we needed a lift the day he arrived and he gave us one very funny. Onboard show team were very good. People who are Embassidors for Ociana were disgusted with the way the problem on board was delt with never had they experianced anything like this Cruise. Both end of Cruise box’s were full to over flowing never on any cruse have I seen this I can garentee 100% were complaints. People went down and cancelled the gratuities, they were so disgusted with the treatment of customers. We could not as ours were prepaid but would have. Dear old Captain gave out no information at all, made no broadcast ref the problem, and we were at no time offered an explanation about what was going on. Lima be warned in Jan 2018 there is no priority boarding and no shade, you are boraded from the docside, many guest suffered sunburn on day one. 2-3 hours people were stood in the bright sunshine.( no seats) So you pay your money to get what standard you want and get Bradley let down by management on Ocieana. Read Less
5 Helpful Votes
Sail Date: January 2018
I have to agree all that has been said regards the lack of communication on this ship during the gastric virus outbreak, Marina is a beautiful ship.The food very good and the staff we saw,work very hard and are a benefit to the ... Read More
I have to agree all that has been said regards the lack of communication on this ship during the gastric virus outbreak, Marina is a beautiful ship.The food very good and the staff we saw,work very hard and are a benefit to the company. But,we could not understand how the captain allowed some aspects of the ship open.Why could we not put dollars in the laundry machines,yet we could put dollars in the slot machines for the full length of the cruise.We could play tennis,golf and ping pong using all the sport equipment with no cleaning in between use,yet we couldn’t play trivia.We could play black jack but not get fresh coffee.We could all use umbrellas daily,with no cleaning between use,yet have paper menus.The gym ,which is well known as a source of cross infection,remained open as did jacuzzis.We had ice removed yet daily fruit delivered. Our Oceania suite started to be stripped 5 days before disembarkation.When you save for two years for a suite to celebrate two special occasions,you expect on your final day to have what you had on your first day.To get back to your suite and find all the gorgeous books tied in white trash bags and dumped on a table with the extra roll of trash bags,you realise your dream has ended.Silver trays removed,glasses removed,champagne bucket removed,bathroom baskets removed,menus removed,etc,etc.Our cabin was not vacuumed in any way for four days. If we could have been told what and why, maybe we would have understood.But it seemed very sneaky that every time we left the cabin someone sneaked in and removed something.It was uncomfortable. We foresaw the gastric outbreak, with passengers not using any sanitation when entering or leaving restaurants as soon as we embarked. The officers were nowhere to be seen and all Reserve bookings and meals with staff were cancelled. Sadly,despite all the positives of the ship and crew,we will remember our holiday of a lifetime with great sadness. Oceania had the same problem in 2015 and in passengers eyes they haven’t learnt a thing.Extremly poor communication. Read Less
1 Helpful Vote
Sail Date: January 2018
The South Pacific Islands and Easter Island had been on the bucket list for years, and we finally decided to take the plunge, sailing from Lima, Peru to Papeete, Tahiti on our favorite cruise line. Unfortunately it became apparent several ... Read More
The South Pacific Islands and Easter Island had been on the bucket list for years, and we finally decided to take the plunge, sailing from Lima, Peru to Papeete, Tahiti on our favorite cruise line. Unfortunately it became apparent several days into the cruise that some folks were suffering gastro illnesses, which turned into a full blown outbreak of Noro virus. The crew did their level best to staunch the spread, but, alas, we all know how insidious that illness can be. As I said, the crew did their best. And I'm happy to report that most of the passengers with whom I had contact made the best of a bad situation. Perhaps we were just lucky, but none of my new-found and old friends got sick. Guess we were careful about washing hands and using sanitizers provided everywhere on board. Just wish all had done so! As I just said, we made the best of the situation and were able to enjoy a fabulous cruise, and we were not disappointed. As I mentioned, Easter Island (Rapa Nui, its traditional name) was on our itinerary for a two day opportunity to visit the island. We were fortunate to have as an on-board lecturer James Grant-Peterkin, a long time resident of the island. He was great, and each of his lectures turned out to be standing room only! And a group of CC members (ourselves included) had pre-booked the two day tour on EI with the tour company he owned, Easter Island Spirit, which certainly did not disappoint us in any way! I'm sure many of you know just how 'iffy' it is to be able to go ashore on EI due to the sea swells usually encountered in this area of the Pacific, but I'm happy to report that the Marina was blessed to be able to accomplish this on not one, but both days. An experience not to be missed! Two days later we had the residents of Pitcairn Island board the ship with offerings made on the island. A great opportunity to meet these hardy folks. Our on-board experience on this cruise was exceptional, which we have come to expect on Oceania (discounting the MINOR inconveniences of not having use of the self-service laundry and coffee machines). The entire staff who worked like dogs to control the noro, from cabin attendents through upper staff members, retained their cheerful, friendly attitudes. I'm sure the additional sanitizing duties had them all worn out, but you would never see it either in their faces nor their attitudes. They all deserved our gratitude, not our criticism! The Marina was in her usual pristine condition - again discounting the noro, which was not the ship's fault, but rather the fault of those passengers who either picked up the bug on their flights or neglected rudimentary personal sanitation procedures. All dining venues continued to please our personal preferences, and service was exemplary. Kudos to all! Will we be back? OF COURSE! In closing, I just want to point out a few items that folks here seem to blame Oceania for both of which are, and will continue to be, out of their control: boarding in Callao (Lima's port city) is not an Oceania shortfall; rather the blame lies with the port authority which owns/manages the port. And secondly, the outbreak of noro which is solely attributable to the passengers failure to practice hand washing/sanitizing, and to report illness promptly! Read Less
5 Helpful Votes
Sail Date: January 2018
It all starts from the very beginning embarkation in Lima; Since Oceania did not informed us that the embarkation in Lima would be very different than one would expect we did experienced a nightmare; Both our faces and décolleté ... Read More
It all starts from the very beginning embarkation in Lima; Since Oceania did not informed us that the embarkation in Lima would be very different than one would expect we did experienced a nightmare; Both our faces and décolleté where sunburned because ( just coming from the airport ) we have to stand in the burning sun for more then 2 hours in line before we could embark a touringcar which transported us to the ship. ( see enclosed photo of sunburn ) During staying in line, dockworkers where constantly trying to get a tip in touching our suitcases, if it was from the taxi in to the waiting line or from the line into the bus. ( very frustrating experience ) Arriving at the dock we had to wait another hour to get on the ship. At least ships staff did distributed small bottles with water. The first day at sea we made an official complaint about the above with the executive concierge Tom, this did result in a meeting with your general manager Mr. Claudio Melli. This meeting was very disappointing, Mr. Melli could only mentioning the fact that this was the fault of your Lima port agent and regretted the fact that we had this bad embarkation experience. Only a warm handshake and that was all, not offering any compensation or gestures like a bottle wine, nothing ! Being a cruise expert for more than 25 years ( mainly HAL and Cunard ) we never had such experience with a general manager ( Hotel Manager ) After approximately one week cruising we did notice that the menu’s in the restaurant where without hardcover, by coincidence some of the waiters told us that this was regarding health regulation since there was a virus onboard. After 2 days ! all guests where informed about a virus onboard and not days before as it should have been. During that time ( until the last days of the cruise ) the executive lounge was closed, library, guest laundry etc. But the casino did stayed open !!!! We all know nowadays that the norovirus is a tread of every cruise line, but was this a norovirus onboard the Marina ??? No information was given to all guests. Laundry services, not long ago your company provides a complementary laundry service to the guests in suites, however without pressing ( = only one time ). If you provide a complementary laundry service you should also includes pressing, either you offer the complete service or nothing. ( HAL offers the complete service to guests 4 star mariners and Neptune suite guests ) How to give guest the impression that the cruise is over one day earlier, well by taking the bathrobes, complementary toilet amenities, 50% of the towels, toothbrush drinkingcups etc. out of the bathroom. Taking the drinking glasses out of the cabin and replace them by plastic ones. ( see photo ) Never ever had seen this during cruises with other cruise companies. A shame ! Food: Ocean Cruises prides it selves on here excellent food, well the quality in the specialty restaurants are not bad but be aware we had also overcooked tuna in Jacques and an overcooked crispy chicken in Polo Grill. Would I recommend Oceania to friends, no I would not. Read Less
1 Helpful Vote
Sail Date: January 2018
We had a previous experience on SilverSea which was delightful and we wanted to try them again. SS did not disappoint us as the dining, entertainment, staff were all first rate. The shipboard services are excellent from butler to laundry ... Read More
We had a previous experience on SilverSea which was delightful and we wanted to try them again. SS did not disappoint us as the dining, entertainment, staff were all first rate. The shipboard services are excellent from butler to laundry availability. The shore excursions on this trip were somewhat limited by the ports of call (only 2 ports). The ones we were chose were very good except the Andes Highlights - very interesting scenery up to a mountain village for a brief tour and lunch. The guide was excellent with much historical and geological information that made the long drive interesting. The village itself was not very attractive but surrounded by magnificent mountains. A total of 9 hours was a bit long but not sure how it could have been changed. The other excursion was from Paracas and toured the Ballesta Isles which was very interesting. The guide was well versed in the local history and the animals that we saw. The entertainment was varied and for the most part very good. All skilled performers from musical to dance to guitar. We particularly enjoy the diverse group of passengers on SS cruises. The people come from many countries including the UK, Australia, Europe(Germany, France, & Italy), Asia and the USA. Very interesting and personal group of mostly well traveled people. Read Less
2 Helpful Votes
Sail Date: December 2017
We choose this cruise because of the itinerary and we wanted to experience a smaller ship. We are glad we did the cruise, however, smaller ships are “not our cup of tea.” We did not think there was much to do and will stick to ... Read More
We choose this cruise because of the itinerary and we wanted to experience a smaller ship. We are glad we did the cruise, however, smaller ships are “not our cup of tea.” We did not think there was much to do and will stick to Oceania and Regent’s larger ships. Here are out thoughts and opinions: Air Arrangements – GRADE F. We have never had such poor air arrangements. Oceania did not even book partner airlines for domestic and international travel. This meant 1) we could only check one bag each (we planned on checking our carry on too), 2) could only get boarding passes for domestic portion of air arrangements, 3) we had to take a bus from one part of terminal to another, 4) leave security and take a train from one terminal to another, 5) get new boarding passes for international flight and check two more bags, 6) our seats were next to bathrooms so paid extra to move forward away from bathrooms. On the way home, Oceania booked us a 10:30 p.m. flight even though we had to leave the ship at 9:00 a.m. They offered no tours with drop off at airport as most cruise lines we have taken do. On board ship they offered no help for the return flight home and suggested we book a hotel room for the day! Cabin – grade A. We were in a penthouse and the room was well appointed and quiet. However, the bathroom might be the smallest we have ever had. Food – GRADE B+ to A-. Steaks, fish and sometimes lobster tended to be under-cooked for our taste. Buffet food was not as good as the Mariner or Riviera, but better than other cruise lines. Offering lobster and steaks each evening in the buffet was very enjoyable. The main dining room offered good food, good service and for the most part a notch above other cruise lines. There are two specialty restaurants and both were excellent with friendly and helpful hosts. Staff- GRADE A. All staff and crew members were very friendly. This is a definite plus for the ship and Oceania. Oceania Shore Excursions – GRADE B. While the guides for the most part were good, there tended to be an over emphasis on taking people to shop for jewelry, glass, and other types of shops. While we did appreciate stops at local markets, many places had booths/stalls each selling basically the same thing. Read Less
6 Helpful Votes
Sail Date: March 2017
We chose this cruise for its itinerary. But it turned out to be disaster. Ship came back from Ushuaia and Machu Pichu infected with GI problems and influenza. Passengers were quarantined in their cabins and ship was supposingly being fully ... Read More
We chose this cruise for its itinerary. But it turned out to be disaster. Ship came back from Ushuaia and Machu Pichu infected with GI problems and influenza. Passengers were quarantined in their cabins and ship was supposingly being fully disinfected. Embarkation was delayed due to disinfecting procedures. All crew was working 2 extra hours a day to clean the ship. Unfortunately the cleaning they were doing was rather superficial. What is the point of cleaning top of the tables when bottom is not touched or hairs are not cleaned etc. What about life jackets we wore first day during our safety drill? And so on. During our cruise 16 days they tried to clean and disinfect, but to us it was not proper cleaning. People were still falling sick and imprisoned in their cabins after paying hefty price for their cruise. Staff was constantly making jokes how they have to sterilize everything even microphones for the show. After few days I got cough and fever had to take antibiotics. My husband was coughing terribly and also developed fever. I started getting better but he got worse. Had to visit ship doctor who after multiple tests chest X-ray and influenza nasal swab told us that he has influenza A and needs to start antibiotics and tamiflu antiviral tablets. This visit cost us 1800 US dollars !! Unbelievable, hopefully insurance will reimburse us. It was not our fault that we got sick. We got infected on the ship that was not properly sterilized! We should never have been allowed on this ship in the first place. After doctors visit we were asked to return our room keys and do not leave our cabin for 48 hours. We were stuck in our cabin without being able to get out in ports. It was ok for My husband but I was feeling well already and was really disappointed not being able to see Belize and Coco Maya. I felt like I was in prison! We are seasoned cruisers and have been on Oceania few times before but this time never again.! I. Also blame CDC for allowing passengers to board this ship. Read Less
15 Helpful Votes
Sail Date: March 2017
This was our first cruise with Oceania, and will almost certainly be our last. We were unfortunate enough to board at a time when gastrointestinal disease had taken hold on the ship. This can happen on any ship, but the way that Oceania ... Read More
This was our first cruise with Oceania, and will almost certainly be our last. We were unfortunate enough to board at a time when gastrointestinal disease had taken hold on the ship. This can happen on any ship, but the way that Oceania handled, or rather mishandled, this and the level of outright dishonesty was shocking. We were boarding in Lima, Peru and received an email even before we left home several days before the ship was due to sail, saying that our embarkation would be put back an hour as the ship was to be deep-cleaned. This is the extract from the email I received from Oceania: " Recently, in the vicinity of Callao/Lima, there have been several outbreaks of influenza and gastroenteritis. To ensure that you and your fellow guests are able to enjoy your cruise and minimize the possibility of any health issues being brought on board, we will be delaying the start of embarkation until at least 1 PM local time. This delay will allow the ship’s staff ample time to implement a full “sanitation barrier” between the embarkation area and the Regatta, to ensure healthy guests and a healthy ship." It turned out it wasn't a healthy ship with restrictions imposed for more than half the cruise and on the previous leg from Buenos Aires.. Lima had suffered some pretty severe flooding so this seemed reasonable but it turned out that the sanitising process was actually trying to clear up an GI outbreak that had started long before the ship ever arrived in Lima. We discovered this in talking to other passengers who had been on the previous leg of the journey and who been told told to leave the ship so it could be deep-cleaned. We had this conversation during the melée of embarkation when ship's pens were being shared by passengers completing health questionnaires on the dock - you really couldn't make this up! Later in the cruise we were told that the problem was passengers who had embarked in Lima after the ship's own pre-trip to Machu Picchu - but this was just another lie as the deep-cleaning had preceded the arrival of these passengers. Embarkation was a shambles. First of all, passengers get dropped just outside the port and are transported to the ship by shuttle buses. As soon as taxis carrying passengers arrived they were literally swarmed over by a bunch of freelance baggage handlers who tried to grab luggage to put on the shuttle. Our taxi was parked about 5m from the bus but as soon as the car boot was opened the bags were seized upon without asking. We had several bags and we and our driver were trying to monitor where they were going but we didn't need help to move them. We refused to give in to intimidation to pay these unwanted helpers. Other taxi drivers were also defending their passengers and one even went to the aid of an unaccompanied elderly couple, remonstrating with the swarm and gathering the passengers up to wait with the people he was dropping off. Meanwhile, a young man wearing an Oceania badge stood looking on but doing nothing - he was absolutely useless and might as well have not been there. Oceania really need to look at the passenger experience in this area and make sure they have enough people at the shuttle point to contend with this behaviour. There were huge queues to get on board and very poor organisation once there. Normally embarkation would be staggered with suites and PH cabins getting earlier access. It seemed that only the 11am and 12am embarkations had been delayed so everyone turned up at the same time and the staff simply could not cope. What turned out to be the executive concierge was attempting to control the queues but this was a task that was beyond his powers. Someone should tell them that breezy upbeat staff pretending that nothing is amiss just raises hackles on the part of the paying passengers. We had booked a PH3 stateroom - we thought the basic staterooms were just too small. The cabin was nice - about 1.5 times the width of a standard balcony cabin so we had a nice outdoor area. The width of the cabin made it feel a lot more spacious than a larger cabin we had on Regent's Voyager. The bathroom though was a lot smaller even though it was about twice the size of the lower level staterooms on Regatta. We did see one of these and it really was tiny. Even though there isn't a walk-in wardrobe in the PH, there was ample storage, in fact I suspect more than the walk-in would have offered. There was a lot more room to walk around the bed and the sofa and two chairs and table were far enough apart to make eating in the cabin a practical proposition. The restrictions on board owing to the GI seemed to only apply to those elements that would cause maximum inconvenience to passengers but not to those aspects that might affect Oceania's profits. For example, the library was closed, the laundry was closed, there were no cruet sets or milk jugs or sugar containers available on tables, menus were in paper format rather than bound books. Yet the casino, with its banks of slots machines, and the boutiques were open with special events where crowds of people would turn up to paw handbags, clothing and jewellery, whilst in the dining room I was handed a bound wine list which we didn't even ask for. There were no hand sanitisers in the casino or at the entrances to the shops but entering the restaurants there were multiple units and members of staff monitoring diners as they arrived. I was actually very rudely shouted at by one person and loudly called back to sanitise the hands that I had sanitised just ten seconds earlier (I assume she didn't see): this woman's customer service skills were better suited to a prison than a so-called luxury cruise. I mentioned the incident in the mid-cruise review and one of the maitre d's did apologise profusely. At least it was an apology - given the absence of any apology for the inconvenience to passengers and the inability of senior staff to tell passengers the truth in relation to the GI outbreak, I suppose I should be grateful that the word 'sorry' passed anyone's lips. By the time any real attempt was made to assuage passenger feelings it was too late. There were a few simple things which could have been done which might have taken some of the rancour - for example, an early and straightforward apology for the inconveniences. I heard a lot of people who were enraged that whilst the laundrette was closed, Oceania was capitalising on this by charging for laundry services. A simple gesture of allowing passengers a limited number of items of clothing to be laundered free of charge would have gone some way to reducing anger. Lots of people saw the hypocrisy of allowing the boutiques & casino to open whilst the laundry & library were off limits. It was day 10 or 11 (out of 16) before all the restrictions were removed which made life a lot better for everyone. Service in the dining room had been slowed down by people constantly having to ask for salt, pepper, milk, bread, butter etc because none of his was left on the table initially. We also missed a port. I was sort of forewarned about this by the independent tour operator with whom we had made a booking when he told me about 36 hours before embarkation that the cruise ship had cancelled all its tours, and asked if we had been told that we were missing the first port. After having learned this I also thought we wouldn't port (why pay port fees if you aren't going to let people off the boat?) but Oceania did not even attempt to tell passengers in advance. This was only confirmed to me when I specifically asked on embarkation and the member of staff who told me said that everyone had been informed before embarkation (either this was just another lie or he didn't know and made this part up). Several people I spoke to were unaware of this even late on in the day. Oceania prides itself on serving the best food at sea. I simply didn't see this. Our previous cruising experience was with Regent and the food there is better in my view. Regent also will prepare something off menu as long as they have the ingredients but this is not possible on Oceania. Provision for vegetarians was pretty poor although another passenger told me that it was vastly improved from her cruise a year before when she had had to complain about the lack of vegetarian options. I noticed that some of the veggie menu items were ones I remembered from Regent. This issue is particularly noticeable in Polo - yes it is a steak & seafood restaurant but my husband is a confirmed carnivore. The restaurant staff seemed to think it was odd that I would want to eat there, but why should a vegetarian's partner have to lose out on a speciality restaurant? They did arrange for a veggie meal to be supplied from the main dining room but I was left with the feeling that I was an inconvenience (yes - it was inconvenient for them, but a passenger should not be made to feel, particularly when the ship had imposed serious restrictions on paying passengers). It would have been much easier if they had simply let me choose from the menu of the other speciality restaurant, Toscana, which is adjacent to Polo. There just seemed to be a rigidity of mindset and it contrasted unfavourably with my experience with Regent. We didn't have great expectations of the entertainment on board, and to be honest it was never going to be a highlight for us, but it was far worse than we anticipated. The house team of singers and dancers were amateurish, with the singing being particularly poor. This was highlighted on the last night when one of the pastry cooks, Cordelia, was brought onto the stage as part of the farewell to staff. We had only come into the show for the farewell and probably endured only ten or fifteen minutes of the house team (we had learned from experience). Cordelia came in, in her chef's whites, sang one song and showed the rest of them up for the poor performers they were. There was a good string quartet although they seemed to be placed out of the way and I think more could have been done with them. The showband weren't bad but probably need time to gel. In Martinis bar in the evening an Italian singer/pianist played - the best of the entertainment in our view, and again, much under-used. It was rather unfortunate that Martinis is open to the casino and its myriad of slots machines so the pianist was fighting against ringing bells and flashing lights plus shouts when people won something. From what I had read before we took the cruise, Martinis sounded like a sophisticated cocktail bar but, at least on Regatta, its proximity to the casino completely ruined the atmosphere. Had I been the pianist I would have been livid! In addition to the cruise line's own entertainers, performers were brought on board. These were universally dire - a Chilean former wedding singer who bounded onto the stage looking like Ricky Gervais parodying a leather-clad aging rockstar; an 'Irish' 'comedian' (living in America for 45 years with an accent that sounded more forced 'oirish' than real County Clare) whose 'good, clean' comedy included 'jokes' that were old thirty years ago. It was so predictable that not more than two minutes after my husband said the guy would be telling the 'letter from Ireland' joke next, this did indeed happen. There was also a man billed as the world's only legal pickpocket presenting the sort of show I have seen delivered better by others, and a Russian pianist who might have been better had she concentrated on playing rather than gurning and flouncing. I am probably expecting too much of cruise ship entertainers but this lot were cringe-making whereas the performers on Regent were competent at worst and excellent in some cases. There weren't many lectures - mostly presentations related to the onboard jewellery boutique or the hugely expensive Canyon Ranch spa. The pickpocket man presented lectures on protecting your retirement account (irrelevant to non-American passengers) and something entitled 'In pursuit of ISIS Terrorist, Mohamed Belkaid' (one of the Brussels terrorists who was killed in a police raid) but also taking in phishing attacks, skimming techniques, tracking credit card thieves, etc.. We didn't attend that one because the title & content didn't seem to match and it wasn't clear to us that the guy had any real knowledge or qualification to speak about terrorism. We would have appreciated lectures which actually related in some way to the area we were cruising, maybe something on Mayan culture & history, or natural history, flora & fauna, wildlife. Other activities on offer included bingo (yes- really), karaoke, casino tournaments and line dancing (yes - really). We took only one ship's excursion at NCL's (Oceania's parent company) private island, Harvest Caye, where there is no way to tour independently or even reach the mainland unless you are taking a cruise ship tour. Harvest Caye itself is an abomination - it is described as "an authentic, immersive and enriching Belizean experience". The person who wrote this obviously has no understanding of the word 'authentic' and has probably never visited the real Belize either. It is just a theme park you can't escape from with row upon row of loungers around the pool and stretching along the beach as far as the eye can see, the beach a man-made one of gritty, horrible sand. There is an extremely sad excuse of a nature experience, and a few over-priced shops. The manatee experience struck us as hilarious given how many manatees were killed inadvertently during the construction process. We didn't even see a single fish in the water - on the coast of Belize this is nothing short of astonishing. You have to pay for all food and drinks (no use of onboard drinks packages even though you can use your ship's card to pay for everything) - why bother when you can just go back to the ship. Ironically we didn't see many people using the Harvest Caye facilities but the ship's pool and sun deck were heaving when we re-boarded. The beach area seemed to be occupied by a few of the ship's off-duty staff. I am aware that this is a very negative review and I am sure some people will have enjoyed elements that I found wanting. We booked the cruise on the basis of the itinerary and had expected Oceania to be similar to Regent. We found the experience was distinctly downmarket with some activities being the sort of thing you would expect on large, cheap ships. We were also very disappointed by the mishandling of passenger communications during the outbreak of illness. Whilst the room attendants, waiting & bar staff were excellent, the ship's management left a lot to be desired. Reception and Destination Services staff were surly and uninterested in helping. Early on in the cruise I wanted to discuss something with the hotel director or equivalent. I was told no-one was available at that time (fair enough) but they would ask him to call me. No call came. Two days later a card was left in the room asking me to make an appointment with the executive concierge. By that stage we'd seen enough to know such a meeting would be a complete waste of time. We are very unlikely to travel with Oceania again. You get one chance to make a good impression and Oceania failed dismally. Ultimately it is a matter of trusting people to give you the holiday you have paid for and after the lies, half truths and evasions there is no trust left. We set the bar high on our first cruise with Oceania's sister company, Regent. We thought there wouldn't be a lot of difference between the two lines but even leaving aside the GI outbreak, the two lines were in so many respects like chalk & cheese. Read Less
6 Helpful Votes
Sail Date: March 2017
This was our first cruise with Oceania. We chose this cruise because of the wonderful itinerary. We arrived a week early to tour Cusco, the Sacred Valley, and, of course, Machu Picchu. all of this part of the trip was wonderful. ... Read More
This was our first cruise with Oceania. We chose this cruise because of the wonderful itinerary. We arrived a week early to tour Cusco, the Sacred Valley, and, of course, Machu Picchu. all of this part of the trip was wonderful. Embarkation: Not at all optimal. The process of getting on the ship was quick and easy. From there the experience went downhill. Upon getting on the ship we were told that the ship was in a CODE RED LEVEL II condition with both "A" type flu and Norovirus onboard. As a result, we were held in Terrace Cafe for 3+ hours while the crew "cleaned" the ship. Moreover, our luggage was never delivered to our cabin! It was instead delivered to one end of the corridor and we had to "hunt" for it among the piles of bags. Ship: the Regatta, is in serious need of a Dry Dock experience. I understand that she is scheduled for a "refit" later this year. Until that time cruisers will see a fair amount of rust, as well as fatigued furnishings. Cabin : see review below. The cabin and bath areas are small, but you expect that while sailing in the "small ship" category. Our Cabin Steward, Odelia and her assistant worked very well to keep our stateroom clean and well serviced. We had a verandah, which we highly recommend as it gives you "additional" space, and besides, it is a lot of fun along the way. The verandah gives you an opportunity to observe sunsets, ports, sail - aways, and wild life all from the comfort of your stateroom. Dining: Good, bad, and just plain ugly. Dining in the specialty restaurants, Polo Grill and Toscana, as well as the Grand Dining Room was excellent. Food was excellent as was the service. Dining in Terrace Café and Waves Grill was "challenging". The food was good, the service was non-existent. The servers in the space were lackadaisical, and clearly uncaring, servers behind the counters were unwelcoming, and occasionally rude. Entertainment and activities: the entertainment was spotty. The String Quartet was outstanding. The Pianist and the Soprano were also outstanding. In fact, we'd been entertained by the pianist on another cruise with a different provider. The Regatta Show Band had only recently began to play together and were still "finding their way" musically. The Cast Show was painfully amateurish. Ports: Guayaquil, Ecuador: wonderful, with beautiful parks Manta, Ecuador a lively place during Presidential elections! Panama Canal: and exciting experience All in all the ports and excursions met and exceeded our expectations. Disembarkation: another disaster! We were not allowed to leave the ship until over an hour later than published. Passengers with flights were frantic. All passengers were allowed to leave at once which led to an interesting retrieval scene. As I said, this was our first cruise with Oceania. It will be our last. There are other, far better, small ship cruise ships out there. Read Less
4 Helpful Votes
Sail Date: March 2017
We picked Oceania because friends had commented that its food was among the best of all cruise lines. That wasn't our experience, especially compared with Silver Seas. When the ship set sail from Lima, it was already loaded with ... Read More
We picked Oceania because friends had commented that its food was among the best of all cruise lines. That wasn't our experience, especially compared with Silver Seas. When the ship set sail from Lima, it was already loaded with sick crew and a few sick passengers. Code Red, Level 2 CDC precautions were in place. Some public areas were closed but others weren't and that made no sense. Why weren't books available from the library, when common slot machines touched by countless were? My husband was one who came down with Influenza A symptoms soon after boarding. I was healthy but we were both understandably quarantined - first, for 48 hrs. and then ultimately for 72 hours. No sympathy from room service, who refused us ice until I complained to the nurse and she finally called room service and authorized our getting ice. No books or magazines, until I finally insisted that the front desk "ask via e-mail to other passengers if some would be willing to part with read books or magazines that they wouldn't need to have returned." With my threatening to leave the room if the front desk didn't at least try to get me some reading material, I got four magazines. And later I was told that the front desk person who did that for me was chastised for doing so. The nurse asked how I, the healthy one, was feeling each day she checked via phone, on my husband. I remained healthy, only to come down with his symptoms at the very end of the cruise. Upon returning to our home in the states, my own physician said they should have started me on prophylactic meds when they treated my husband. I might possibly have not gotten sick. There was no sympathy, no concern for our well-being, just lots of emphasis to not leave our room under any circumstances. And, after asking three times, my husband still couldn't get the lab work from the doctor that was performed when they examined him before our quarantine. They said it was expensive. I call that pretty stinking service. Really, the cost of photocopying existing reports?!?!?!? The best service was from the bar staff/bartenders and the cabin cleaners. They were always pleasant and helpful. The cruise director was upbeat and fun, too. But scratch the rest of the crew. And why no onboard talks to tell us of our upcoming destinations, something of the local culture, flora, fauna, history, archaeology? Nada, except for a great onboard guide through the Panama Canal, the only real plus on the whole 16 day journey. On one excursion the rainforest guide couldn't point out one medicinal plant or tree; he didn't bother to look for animals, either, we just walked to the pools and I might have well stayed at home and watched a Nature program, for what I got from this tour. Harvest Caye is still under development, that is, commercial development. No real fish nor birds to see; most of the manatees, if there were any there at one time, were probably relocated or injured in the building of the man made island. It has the "Disney" feel, which is good I guess, if you want to zip line, but not for much else. Why pay extra for a private cabana with a butler in this area??? I did enjoy the placid waters and beach for bathing in the sun and swimming a bit. But there was no decent snorkeling there, a shame. Our room never got really cool; we should have complained, but since we were "trained to not expect much" after the initial quarantined time in our cabin, we didn't say anything. Back to food: who seriously puts corn flakes in a smoothie? And when I told the chef in the Italian restaurant that the veal piccata was a bit tough and not lemony enough, he blamed the cooking on "corporate's mandated direction." Wow, do they not have their act together. He made me feel bad for giving feedback. I did really like the fitness center and the spa, and when the library was open, it as well. The library was charming, cool and not crowded. The ship size was good, neither so big that I felt like a sardine stuffed in a can, nor so small that amenities weren't available. But I do wish service had been emphasized, and more care had been taken in the excursion choices and in our having an onboard lecturer to tell us what was in store. Seeing just the excursions on a poor-reception TV wasn't the way to go. And the weather forecast and the ship's location on the cabin TVs were always wrong - outdated or nonexistent. I won't/we won't travel Oceania Cruises again. Ever. Read Less
38 Helpful Votes
Sail Date: February 2017
I choose this ' Last on the Bucket List ' cruise partly to visit the Chilean Fiords, The Falkland Islands (to show the wife where I was in 1982), and also Macchu Picchu a pre cruise option. Due to the weather, we did not see ... Read More
I choose this ' Last on the Bucket List ' cruise partly to visit the Chilean Fiords, The Falkland Islands (to show the wife where I was in 1982), and also Macchu Picchu a pre cruise option. Due to the weather, we did not see much of the Fiords or visit The Falklands. To be honest we would not have taken this cruise after our 1st experienced of Regent on the South African cruise in November 2016 but rather than lose the 20% deposit and also we could not find another suitable we decided to give them another chance. This time service was better, bar one waiter in the Compass Rose restaurant. Our cabin was well maintained but needed new balcony furniture. This time the shore excursions were reasonable. However, the one to Santiago and the one in Buenos Aires, too long was spent on the coach. We like german sweet wines and were surprised a Spatlese (sorry no umlaut over the 'a') had been replaced with a kabinet for the same price $60. The cruise was slightly affected by a gastro enteritis bug on the ship but the crew prevented it spreading by ensuring guests sanitized hands regularly and those affected were confined to their cabins. The one main gripe about this cruise was the Matarani port of call, for excursion around Arequipa, was cancelled due to 'infrastructure' problems. The ship would have been at anchor here so I was surprised and did some research and discovered Phoenix Reisen, Silverseas and Hapag Lloyd would visiting later. However, I was unable to find out what the problems were from Guest Relations. No other port of call was included to replace this one and no reimbursement given, so anchorage fees, the 'free' shore excursions and less fuel used obviously contributed to the cruise profits. Also a couple of days prior to our call at Punta Arenas they changed from docking to at anchor, no reason given for this. Docking/at anchor is arranged well in advanced for ships! A Crystal ship was docked when we arrived. We were still a little disappointed with the overall standard of the cruise and on speaking to several repeat Regent customers they informed us standards had deteriorated over the last year or so. Read Less
20 Helpful Votes
Sail Date: October 2016
We wrote to Oceania with a complaint over two weeks ago. Haven't had even the courtesy of an acknowledgement. Sums them up! Here's what we had to say: Oceania failed to meet our expectations. Put simply, the product quality ... Read More
We wrote to Oceania with a complaint over two weeks ago. Haven't had even the courtesy of an acknowledgement. Sums them up! Here's what we had to say: Oceania failed to meet our expectations. Put simply, the product quality isn’t adequate for the price paid. Although this was our first time sailing with Oceania, we’re experienced cruisers on Azamara, Silversea and Windstar. Our observations are as follows: Joining The Ship. A complete shambles. We pitched up at the port entrance at 1230 with a local chauffeur driver from Lima Cabs. We were redirected to an unmarked drop off point some 300 metres away, to be met by two unwashed tramps wearing last year’s dirty orange overalls – they turned out to be the “baggage handlers”. No Oceania signage, no ship rep, nor a port agent. Our driver wasn’t happy and refused to leave us – which says a lot for the situation. After ten minutes another two passengers arrived, and ten minutes later an unmarked bus turned up with what we assume was someone from the port agent’s office. Our bags were dumped in the bus baggage hold and hands held out for a tip – even more blatant than Miami! We waited a further twenty minutes before the bus took us back through the port entrance and on to the ship. A complete 0/10 initial impression…. Cabin. Our first time on Deck 7 on an R Class – we’ve always booked Deck 8 on Azamara. Small but acceptable – like Azamara but prior to refurb. Carpets not that clean with old stains very evident. Cabin not that clean – acceptable, but hidden dust and hairs if you go looking. Comfortable bed. Nice bedding. Ancient phone system that doesn’t work that well. Very small TV. Poor choice of channels. In suite wifi pathetic – in fact the on-board wifi is slow throughout, massively overpriced, and in serious need of an upgrade. Cheap and nasty toiletries. Nice Champagne on arrival – better brand than the usual. Overall only 6/10 though. Housekeeping. We had an irritating Chinese lady housekeeper whose main interest in life seemed to be to get guests out of their cabins asap so that she could get on with her day. The “Privacy Please” sign was observed, but she’d happily bang our cabin door with her vacuum cleaner at 0730 in the morning. She’d shout to colleagues, etc., and make as much noise as possible when cleaning adjacent cabins. Her job could be done quietly, but it wasn’t. It also wasn’t done very well – marks on mirrors stayed there for days, etc. Perhaps the crew are just under massive time pressure? Worst aspect was balcony cleaning. We sleep with the balcony door open, and were disturbed one morning at 0800, curtains open and whilst still in bed, by a housekeeping oik unlocking all the connecting balcony doors. When I complained to the housekeeper, her response was “there is a cleaning schedule – we left a notice on your bed”. No apology. The note didn’t say that someone would be on your balcony at eight in the morning. The balcony cleaning didn’t even get done – we still had bird poo from the Patagonian fiords on the balcony on arrival in Buenos Aires. Overall just 4/10 Room Service. Hard to get hold of, but service very good once an order was placed. 8/10 Food The biggest let down of all. Food quality was erratic and certainly didn’t merit the “finest at sea” tag. The flowery and highly descriptive menus do NOT meet the reality of what turns up on your plate. We gave up eating in the main dining room because of the uncertainty as to whether you were both going to get acceptable edible food. We ended up eating many meals in the buffet, simply because if something was duff it was easily changed. Food Highs Fresh pasta (Toscana) Consistent high quality breads Superb cheese. Wide choice (10/10) Very good cold meats (buffet) Chef pasta station (buffet) Food Lows Undercooked grilled salmon still freezing cold in the middle (Polo) Overcooked steak (Polo) Risotto made from pre-cooked rice (Toscana) Soupe de poisson thickened with cream. Yuk! Unrisen choc soufflé (even Viagra wouldn’t help!) (main DR) Undercooked veggies – daily problem throughout Unripe fruit throughout (1/10) Overcooked lamb (main DR) Undercooked stews (buffet) Poor speciality foods – a very limp representation of the country they purport to represent. Often bland and tasteless Toscana couldn’t make Saltimbocca on less than 24 hours prior notice – unbelievable! From the above list you might take us as “picky”, but we’re not! A simple premise is to only offer what you can do well, and to not offer those dishes which you cannot consistently produce to high standards. With respect, we don’t think that either Polo or Toscana would survive more than six months on the High St in any major city – they just aren’t good enough. Company hype about the food builds up an expectation which you fail to deliver. We spoke with chef Farid Oudir about the erratic quality of the food and felt that he wasn’t at all interested in our fair criticism. He listened politely, but then was more interested in quoting statistics about his staff’s massive output. Institutionally complacent perhaps? We thought so. Overall, just 5/10 Wait Staff. Friendly and tried their best. Not one cause for complaint. Star employees were bar tender Wawan in the Main Dining Room bar (our only source of a decent espresso after dinner), and Main Dining Room receptionist Mercy, who amazingly seemed to pick up almost every guest’s name within two days! 10/10 Destination Services. Massively overpriced and of only average quality. We don’t mind an old bus, but there’s no reason why the windows should be dirty. Maybe the staff were too busy talking to check the cleanliness? Tour guides often very poor, with very poor English. Only the guides in Puerto Montt and Port Stanley were any good. The others just didn’t know their stuff, and their unrehearsed presentations in poor English were embarrassing to have to sit through. Just 5/10. Disembarkation. We were the last group of about 40 independent travellers off the ship at 0900. Not a single one of the officers or crew were at the bottom of the gangplank to say goodbye. Kind of sums the company up….. We booked Oceania as it was an R Class ship doing an itinerary that we wanted to do. That itinerary was great, but the ship failed to live up to expectations. Oceania could do much much better. Read Less
Sail Date: October 2016
WE love Oceania Cruise Line. We didn't specifically choose Insignia, we choose the itinerary. That being said, being on Insignia was an added bonus. This was our third adventure on Insignia. From Captain Flokus to crew members, the ... Read More
WE love Oceania Cruise Line. We didn't specifically choose Insignia, we choose the itinerary. That being said, being on Insignia was an added bonus. This was our third adventure on Insignia. From Captain Flokus to crew members, the vessel is small yet large and very personal. The food was excellent. Booked on Marina this October. Cusomter Service, specifically, William Park, is extraordinary! The entertainment was great!We happened to be on board over Halloween and there was a great Halloween party. Sanitation is a big deal.... no novovirus there! Personnel are friendly, learn your name and your drink orders. WE were in a penthouse suite with excellent butler service. No problem to order room service at 3 a.m. Safety of the passengers and crew is of utmost importance. WE have traveled with Oceania 5 times, our 6th will be in October and and couldn't be happier. Read Less
13 Helpful Votes
Sail Date: April 2016
We booked this cruise based on a recommendation from friends who had travelled the previous year. We successfully booked through our travel agent & then contacted Oceania Australia (OA) directly in regard to the La Reserve dinners ... Read More
We booked this cruise based on a recommendation from friends who had travelled the previous year. We successfully booked through our travel agent & then contacted Oceania Australia (OA) directly in regard to the La Reserve dinners & beverage package - this was when the problems started. We asked OA to make reservations for the La Reserve dinners. Even though the menus & cost of the dinners were not available until we were onboard, OA made reservations & then without our approval, charged our credit card an additional AUD520. It took them over a month for this amount to be refunded. At the same time, we purchased the "Prestige Select Beverage" package from OA at an additional cost of AUD2558 (for 2). Oceania described this package as "unlimited premium spirits, champagne, wine and beer” & we queried & received prior confirmation from OA that "the wine sampling onboard will be complimentary with the Prestige beverage package”. Once onboard however, we were advised that the package did not cover the wine, whiskey or sake tastings. Further, the use of the word “premium” is misleading as the package is limited to a only subset of the wine selections available on board. Oceania International (OI) then misrepresented the situation by claiming that our travel agent (who was not involved in this matter) had not understood that the on board tastings were at an additional cost to the package. Even though a representative from OA attempted to resolve the matter for us, she was unsuccessful & we are very disappointed at the attitude, timeliness & disingenuous responses from OI. In regard to the voyage itself, embarkation was a nightmare in Lima & the crew were not interested in helping guests until they were on board. During the voyage, it was not possible to actively participate in the daily on-board activities as they coincided with the various shore excursions. In summary, the Lima to NY trip through the Panama Canal was very good with plenty of interesting stops. The Marina is a good sized, comfortable ship & most of the cabin, restaurant & bar staff were friendly & helpful. We were unlucky to have the above experiences & a useless "butler" who was both annoying & a waste of time. As a result, we will not travel with or recommend Oceania Cruises based on this experience. Read Less
Sail Date: March 2016
We had been to the Galápagos and Peru and wanted to go home by ship. We had been on the Nautica the previous year for a back to back that took us away from home for 2 months. My opinion is that even though the Marina is larger, the ... Read More
We had been to the Galápagos and Peru and wanted to go home by ship. We had been on the Nautica the previous year for a back to back that took us away from home for 2 months. My opinion is that even though the Marina is larger, the Nautica took care of passengers wants and needs better. For example, the games in the game room are kept in better condition than those on the Marina. Also, I felt that the personnel on the Nautica made more of an effort to remember the passengers. They were more distant on the Marina. It maybe that the ownership of Oceania had changed between the two trips. We noticed a much younger and not as experienced staff. Our butler, who was adequate, was in his twenties. We felt that there was a lot to be said for those older members of the staff that had the experience of what "service" is. The food was good but not memorable. It didn't appear that there had not been a lot of local shopping for food and most things that were served had obviously been frozen. We are not going on Oceania for our next cruise, not only because of the above disappointments but also Oceania didn't offer the itinerary that we wanted. We are paying a lot less for this upcoming cruise, but feel that for the attention to detail that was lacked on our last Oceania cruise, we don't want to continue paying Oceania prices. Read Less
9 Helpful Votes
Sail Date: February 2016
We boarded the Regatta in Lima for a 33 night cruise to Rio de Janeiro. I was lucky to have had the chance to use the Launderette during the first few days before it was closed for the rest of the cruise due to a GI outbreak. On the ... Read More
We boarded the Regatta in Lima for a 33 night cruise to Rio de Janeiro. I was lucky to have had the chance to use the Launderette during the first few days before it was closed for the rest of the cruise due to a GI outbreak. On the cruise Lima to Buenos Aries (BA), a bundled laundry service was offered at just $12.50 for 20 items, however, this increased to $24.95 from BA to Rio. Why!? Oceania. The two speciality restaurants on board were a grill and an Italian and these were both excellent with very good staff. However the Terrace Cafe had a poor selection of staff who never knew what was in anything and had poor english, this stood out more when they had to deal with all the serving etc due to the GI outbreak. The GDR was very good and most of the staff here were also very good. It's not easy dealing with mass catering. We were disappointed that the Ice Cream/Milk Shake Station closed at 4pm on ALL days, as when you return late afternoon from shore on a hot day I feel this should have been available. The milk shakes were excellent. The wave grill produced the best burgers I have had and it was good to have it open until 4pm for when you returned too late for lunch. Shortly after being on board, the ship advised us that some passengers were reporting GI symptoms and they gave every cabin an information sheet about the Norovirus. As the cruise progressed the stateroom letters changed to 'guests showing symptoms of acute gastroenteritis'. They stated that the ship's staff had immediately deployed its Response Plan, developed in accordance with CDC guidelines. Here, I am afraid I have to disagree! A 'Response Plan' would be something that would be put into place overnight NOT thinking of things to do from one day to the next! Staffing the hand cleansing stations came one day, a few days later they closed the Launderette, then they took away the salt and pepper pots. A day later they closed the Library. A few days later they took away the menu binders etc etc. That's not 'a plan', in my opinion. The sanitation of the tables in the bars was often very badly timed, ie just as Happy Hour started and people would be arriving and having to drink on wet smelly tables, as they could not be wiped dry. 30 mins earlier would have made a big difference Oceania. We thoroughly enjoyed the Martini tastings and the Margarita tastings that were arranged in the bars but felt that the Wine tastings were overpriced. I do not believe that ships should make a big profit out of entertainment. Unfortunately, after being on board a week I went down with severe diarrhea and attended the medical centre. Here I was told that they had caught it early and was given imodium. Three days later it was back with vengeance so I attended the medical centre again together with many many other passengers and crew. This time I was given antibiotics for bacteria, so we are now not dealing with Norovirus, in my opinion. I was isolated in my cabin (concierge level 7), together with my husband. The couple from the cabin next door had disembarked and we saw an extra bed go in followed by three crew members needing isolation. Room service during this period was diabolical. As everyone has stated, the atmosphere on board did not make for ideal holiday conditions and the entertainment and things 'to do' were lacking. There was only one lecturer on board which was a disappointment but at least the one we did have was excellent, providing a great deal of information about South America. On the last day of our cruise, my diarrhea had returned. I took some imodium and flew home. On my return to Scarborough UK I went to see my Doctor and a sample was sent to the hospital lab. The diarrhea continued whilst the lab did their work as it was not advisable for me to take imodium until the reason was diagnosed. My Doctor then rang me to say that the lab had found Entamoeba histolytic and that I needed immediate treatment for Amoebiasis and a blood test to check my liver.Treatment involved two medications, the second one coming from the Institute of Tropical Diseases in Belgium. I am still taking this now and reflecting on my worst ever holiday. Whether I got this parasite from Peru or from the Regatta, I do not know. I would be very interested to hear reviews from anyone else who was ill on board, as to whether they have had further investigations on their return home. My husband has been cleared. My low score for embarkment is due to the fact that there was no compulsory hand cleansing when boarding in Lima, where the staff blame for all disease. The enrichment score is for the excellent lecturer but not for Oceania who should have provided more than one lecturer for 33 nights. I have informed Oceania of all of this. Read Less
4 Helpful Votes
Sail Date: February 2016
We embarked on the 7th February 2016 at Lima and to begin with it was the old Regatta that we have been used to, superb service, food, wines entertainment home from home. On day three, very unexpectedly and not the fault of the ... Read More
We embarked on the 7th February 2016 at Lima and to begin with it was the old Regatta that we have been used to, superb service, food, wines entertainment home from home. On day three, very unexpectedly and not the fault of the cruise line, a gastrointestinal infection had been brought onto the ship, we believe from a tourist who had visited Machu Picchu. From then on the service, food and general ambience of the ship went downhill. It was like being on a hospital ship, endless sanitation cleaning to the extent that it was a relief to get ashore. In hindsight the cruise should have been terminated to save the reputation of the line, but the Captain carried on hoping it would get better, it did not and when we left the ship in Rio after 33 days, it was still contaminated. We were advised by the director that as the crew were contaminated they had to be confined to their cabin for 72 hours and eventually they had to remove additional crew, to look after them, which reduced even further the crew to passenger ratio. It was normal for it to take 30 minutes to get a drink in the bar and never any nuts or canopies without asking. We have to say that the remaining crew worked their socks off to keep up standards but it just did not work, they seemed terrified about who could or could not handle food, it was all served to you even at the buffet. Not even salt and pepper was left on the table and bread was served and not left on the table. Afternoon Tea was ruined when it was firstly self service in the Horizon Lounge and then in the Terrace Café, before returning to the Horizon Lounge. Even the sweet trolley disappeared when everything was served anyway. It appeared as though Oceania had not trained for this eventuality and were making it up as they went along. We did not meet one single person who did not complain about it to the extent that they trashed Oceania never to return. I could go on regarding additional problems but little point. As a dear friend once said to me, “You never get a second chance to make a first good impression” We would dearly love to return to Oceania but currently very reluctant, I do hope they can see we are trying to be constructive, this trip cost circa £30k with flights and spending money not an inconsiderable sum, better was expected. If Norwegian Cruise Lines carry on like this they will not have their core of loyal cruisers following the Oceania brand. Interestingly we filled in the comments form both during and at the end of the cruise and have not heard a single word from Oceania, which has only added to our disappointment. Read Less
118 Helpful Votes
Sail Date: January 2016
Looking forward to our trip of a lifetime turned into the trip from H___. After 3 days at sea, we got shut down by a stomach/diarrhea virus for the whole trip. Once we could not serve ourselves due to Code Red, there were not enough ... Read More
Looking forward to our trip of a lifetime turned into the trip from H___. After 3 days at sea, we got shut down by a stomach/diarrhea virus for the whole trip. Once we could not serve ourselves due to Code Red, there were not enough people to serve the passengers. Instead of putting individual salt and pepper packages out at a table, we had to sit and wait for servers to salt and pepper our food while our food got cold. The main breakfast/lunch restaurant food was basically the same everyday. Just average. The Compass Rose restaurant, food was just average. Beef was tough and chewy everywhere on the ship. In Prime 7 it was not “prime” beef. The specialty restaurants were better than the other restaurants. All restaurants had a problem with the food not coming out hot. Other cruise ships offer a casual dining area throughout the afternoon into the evening where you can obtain a sandwich for a quick dinner after you have been touring all day. You had this capability at the pool restaurant but it is closed after 4 pm and are forced to go to the main dining rooms for a long drawn out meal or sit in your room with marginal room service. In regards to our ports, some we wondered why we stopped there as there was nothing to see. The tours were marginal to say the least, the poorest tours we have been on while cruising. Towards the end of our trip we quit going on the tours we booked because of so many poor experiences. Iquique and Coquimbo were missed due to tender issues. This saved Regent money but cost us our experience which we have paid for. In Ushuia we were told we had nets in the engine, our next stop was the Falkland Islands, the highlight of the trip. Instead of fixing it there, we were told we had to miss two more ports, (a total of 4 now) and spend 4 days at sea. We wondered why Regent’s corporate office didn't arrange to fly some divers in to investigate the problem before we got to Ushuaia. It was determined at that time we were ok to run at a normal speed, yet we couldn’t we get to another port early, instead they drug out 4 days at sea. We were all seasoned travelers and understand the problems that can arise with travel. The problem is with how Regent handled the problems. Regent missed ports but no attempt was made to obtain additional ports of call or to procure an earlier arrival at the next port to get us off the ship. No attempt was made to provide any additional activities or entertainment by the cruise director to make our days more palatable at sea, now of which there were 10. We were on a constant code red due to intestinal illnesses. No attempt was made to make our life better such as no laundry charges (they shut the self serve laundry down), many of us packed less relying on the laundromat. This is an added cost to us. Our level of service was greatly diminished due to the extra disinfecting and lack of staff. The crew was inattentive to passengers, why try since we were all so unhappy? Missing ports saved fuel, docking expenses and tour expenses. At no time was there an attempt made to get us to the next port earlier even when it was a tender port, instead the captain slowed the ship down to 13 knots to poke along to our next destination. We have been on Tauck where a similar thing happened in Europe and they changed buses, dockage etc. to accommodate the guests and made the negative a positive. (By the way Tauck tours are awesome) We sent a letter to Regent and were offered $1000.00 on our next cruise. This is less than what was being offered on board if we booked another cruise. Our travel agent has quit referring customers to Regent after our experiences and treatment. Regent has been taken over by Norwegian Cruise lines and apparently has lost their ability to provide the quality and customer service they were known for. Read Less
7 Helpful Votes
Sail Date: January 2016
I had wanted to try one of the luxury cruise lines, after having sailed multiple time with Princess, Celebrity, RCCL, NCL, and others. This was our first try with Regent, and it was mixed. First, the good. Our stateroom was ... Read More
I had wanted to try one of the luxury cruise lines, after having sailed multiple time with Princess, Celebrity, RCCL, NCL, and others. This was our first try with Regent, and it was mixed. First, the good. Our stateroom was incredible. Even though it was a lower level veranda suite (#899) and at the very end of the hallway, it was huge, with a walk-in closet, bathroom with tub and shower, and plenty of room to lounge about. The bed was comfortable, although we did have to ask for better pillows. L'Occitane toiletries were wonderful. The refrigerator in the room was fully stocked when we boarded, but with selections we did not care for. But not to worry - our room steward, Jonell, was on top of everything, and had fulfilled our beverage requests within less than a day. He even managed to acquire a case of diet root beer (which is never available on ANY cruise ship!). In addition, there was a chilled bottle of champagne waiting, and bottles of both Baileys and a port wine were brought along with our other requests. Service on the ship was flawless. I think the word "no" must be banned from their vocabularies, as we were only told "no" a couple of times, and that was from the passenger services desk (asking for binoculars and for refunds for missed ports). All waiters were accommodating, even getting wines from other restaurants on request. As I said before, our room steward and his assistant were fabulous, and were able to find things the desk said were unavailable. The entertainers were even accommodating. We enjoyed dancing before dinner, and the band made the effort to learn the songs we'd requested. Ship personnel are encouraged to mix and mingle with passengers, so one gets to know both the other passengers and the staff, as much as you desire. No one was intrusive, but they were all friendly and available. The food was good quality, but did not vary much. Main courses changed daily, and rotated on a weekly schedule, but the supplementary courses did not change at all. There is no buffet at night, so the restaurants or room service are the only choices. One nice thing was that the menus for all restaurants are on the in-room TV all day, so you can at least see what's being offered. We had reserved the special dining venues (1 night at each) prior to boarding, but did not have much trouble adding nights as needed. The steaks were the best I have ever eaten anywhere. The wines were equally good, and included (which was dangerous for my diet). Included shore excursions were generally uninspired. Several were large bus tours, which were difficult to hear and see from. The smaller tours were better, generally, but the Tango Show in Buenos Aires was the absolute highlight, and was an included tour. Tours to lagoons to see wildlife would have been much better had I thought to bring binoculars. I generally book our excursions through non-ship sites, and found Regent's to be lacking overall. The entertainment on board was generally very good, and many were excellent. The lectures were variable, but we did thoroughly enjoy Terry Breen, who has quite a following on Regent ships. Production numbers were amazing, and the occasional comedian, musician, etc. were quite good. Now the disappointments - we had 4 tender ports, and missed 3 of them due to rough seas (2 ports) and a fishing net getting caught in our propeller (Falklands). The only tender port we actually made was in a protected cove so the seas did not affect it. The fishing net slowed us down so that we did not have time to get to the Falklands, and apparently there are no certified divers in the southern part of So. America. That was hugely disappointing. Sea days on Regent Mariner were boring. We had been accustomed to having so many options, it was difficult to fit them all in. The smaller Mariner offered primarily games (bridge, canasta, trivia) and a couple of lectures. A GI bug invaded the ship during our first week, and was quite persistent. Although I understand the need to follow CDC guidelines in order to wipe that bug out, the ship cancelled several things which did not make sense to us, and were never explained. For example, a wine tasting event was cancelled despite the fact that each participant had his/her own glassware and wines were poured by staff. The appetizers, which had been passed by waiters during the pre-dinner hour, were stopped altogether. The free laundromat for passengers was also shut and locked due to the illness. There may be an explanation for why this was necessary, but I never heard it. The poor quality shore excursions were the only other disappointment on our trip. Despite these negatives, we will give Regent 1 more try and see how they do next time. Read Less
121 Helpful Votes
Sail Date: January 2016
My husband and I joined the Regent Seven Seas Mariner in Lima on 31st January 2016 – a 53 night cruise bound for Miami via Buenos Aires and Rio de Janeiro. Although we had booked a Concierge D level room this was a disappointment and ... Read More
My husband and I joined the Regent Seven Seas Mariner in Lima on 31st January 2016 – a 53 night cruise bound for Miami via Buenos Aires and Rio de Janeiro. Although we had booked a Concierge D level room this was a disappointment and noticeably smaller than the suites on the Voyager. Even the bathroom was much smaller. The ship is tired and in need of refurbishment which is scheduled for late 2017. We were bitterly disappointed in the first two legs of our cruise from Lima to Buenos Aires and Buenos Aires to Rio de Janeiro. Problems started soon after departing Lima when on-board gastroenteritis reached reportable levels and Code Red restrictions were enforced. This meant the public laundries were closed, there was no salt or pepper or other condiments left on the dining tables, you had to wait for an attendant to bring them by which time the food was cold, there were no nibbles with drinks and every surface was constantly damp because of extreme disinfectant being sprayed throughout the ship. The staff tried the best they could, but even their numbers were depleted because of illness, so they were under continuous pressure. These restrictions lasted most of the cruise so passengers felt that being charged even half the normal amount to have their laundry done by the ship was less than satisfactory. I choose cruises based on their itinerary and that was the main reason for choosing Regent. The advertised destinations including the Chilean Fjords, Punta Arenas, the Beagle Channel and the Falkland Islands, as well as the opportunity to swim and snorkel at some amazing destinations further North were what attracted me. What a letdown this was. Of the 20 different advertised ports, we missed 7 mostly because of perceived difficulty in launching tenders and one due to being quarantined because of shipboard illness. We were constantly being told there was a storm cell following us, but apart from a few days of overcast weather, we encountered no severe weather, rough seas or strong winds. There was never any difficulty walking around the ship hence why we missed so many ports remains a mystery. I would question the timing of the itinerary which meant the ship arrived in some ports in the afternoon when winds (and sea swell) are usually at their highest. I would also question why a captain would choose to pass through an area such as the Beagle Channel in the dark knowing that everyone on board wanted to see the sights in this picturesque area? We missed most of the Glaciers in this area because of poor timing. The Captain decided when leaving Ushuaia, two days prior to scheduled arrival that it would be too rough to tender in the Falkland Islands, so we limped up the East Coast to Punta Del Este at a sluggish 12 knots. We had 15 sea days instead of 8 making it more like a cheap relocation cruise than the luxury all-inclusive adventure exploring interesting new locations that we had paid for. The worst time was spent in the port of Santos, the largest port in Brazil. As mentioned by others, the ship’s emergency generator failed to operate during testing, so it took 4 days to locate and install a temporary emergency generator. During the remainder of the time in Santos we were confined to the ship because the first day we did an orientation tour of the town and were repeatedly told by the local guide how dangerous the town was and that it is unwise to walk around the area. It was impossible to spend any time on the balcony because of the unbearable noise emanating from the grain silos and train line directly opposite the wharf and swimming on board was out of the question because it rained the entire time. No additional tours or entertainment (apart from screening a couple of movies everyone had already seen) was organised, so it is impossible to overstate the frustration felt by people on board. As a result we missed out on 3 ports where swimming and snorkelling were to be highlights. The company has made an offer of a small amount of discount on a future cruise, but I’m afraid I have lost faith in Regent being able to deliver their advertised itinerary. Thankfully the final leg from Rio to Miami was an improvement even though shipboard illness persisted for about a week and we missed landing on Devil’s Island, another disappointment. The food on board the Mariner is well presented and often quite enjoyable however, there is little variation in the menu which rotates every 10 days or so. Breakfast also lacks variation. The specialty restaurants were good quality and the service on board was of a high standard but disrupted because of the illness. The regular cast of entertainers were extremely competent but the same shows were repeated on each leg of the cruise, alright if you were only doing one leg. Embarking was an easy process with lots of staff around to guide you, but arriving in Miami there was a long wait to disembark because of the port authorities (a common occurrence by all accounts). Best not to book transport too close to anticipated docking time. I would advise you not to rely too heavily on destinations when booking your cruise, otherwise you will be as disappointed as I was when you miss a lot of ports. Read Less

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