1. Home
  2. Cruise Lines
  3. MSC Cruises
  4. MSC Armonia Review
  5. MSC Armonia Cruise Reviews

2 Las Palmas (Gran Canaria) MSC Cruises MSC Armonia Cruise Reviews

We were looking forward to our MSC Armonia Cruise having never been on one before and knowing it has been recently refurbished. We thought we had done our research and made enough enquiries to ensure a happy and memorable family holiday . ... Read More
We were looking forward to our MSC Armonia Cruise having never been on one before and knowing it has been recently refurbished. We thought we had done our research and made enough enquiries to ensure a happy and memorable family holiday . We were assured that there would be enough space for our family in the Balcony Stateroom for 4 and were told we also had a large balcony (it was not). There was no spare space at all. Also this cabin had not been refurbished (despite the website saying that all balcony cabins had been). Also the floor in the tiny shower room the four of us had to share was a health and safety risk, with stagnant water underneath the lino that squelched every time it was walked on. We reported this on 3 occasions to be looked at and repaired but nothing was done about it. Our itinerary changed while on board, we didn’t go to Agadir (one of the reasons we chose the trip), due to weather allegedly. We didn't understand that if the weather was going to impact that much why would they choose to go to the place furthest away (Casablanca) a day later than planned? The sea swell was never going to be avoided in that timeframe – Therefore the trip was long and arduous (kids bedded down, feeling ill and unable to function for 24 hours). We had an additional stop at Forte Ventura which was a waste. When we arrived in Casablanca the port was very industrialised and bleak. It was not a pleasant site, neither was the port area and when we disembarked the taxi drivers that awaited cruise customers were unpleasant and frightening. No warning from MSC Cruises prepared us for that. There was next to nothing for the children to do on board. The Teen Room was a mini arcade room with game machines in that had to be paid for and there was also an empty room with a table football (without a ball), an ice hockey table (without a disc), four tv screens not working or connected to anything and a Guitar Hero machine that had to be paid for to be played. The two swimming pools were tiny and inadequate to swim in. There was a real variance in staff quality, the overall tone had impact particularly when dealing with reception and administration issues was very dismissive and not remotely attentive. That said those that served us in the allocated restaurant (The Pergola) were very good. In fact, The Pergola restaurant was the only luxury we experienced in the whole of our cruise. We were unaware and not advised by MSC that there was a safe in our cabin (behind a mirror), but it was only us and the cleaner who had access so we felt re-assured of the safety of our contents. Unfortunately on the second to last evening we returned to our cabin after dinner and realised our daughter’s iphone 5s was no longer there. We reported this and followed MSC's procedure for Lost and Found but felt it was not taken seriously and left utterly dumbfounded by the lack of interest regarding this. No further information materialized and no further action was taken. This was more of an endurance course than a holiday and we are in-debted to our children for forgiving us for bringing them with us on this family week away which they will remember for a long time for all the wrong reasons. This was supposed to be a treat for us all! How wrong that turned out to be....... never again! Read Less
Sail Date December 2014
we were not informed at the time of the booking that the child activities start at the age of 3, which was the main driver for us to book this type of package. We were informed that our daughter (at the time of the cruise 2 years and 10 ... Read More
we were not informed at the time of the booking that the child activities start at the age of 3, which was the main driver for us to book this type of package. We were informed that our daughter (at the time of the cruise 2 years and 10 months old, fully independent, attending daycare since she was 4 months old) can participate in the activities, when we are in the room with her. We tried it once, but all staff spoke only Italian and Spanish, and was not even engaging her in any of the games. We felt as we were not there. Also, during the cruise, we were not informed about other inclusions in the package (for example, in the brochure we received on board mentioned that after the Italian dinner, we will receive a surprise, when we reported to the photoshop, we were informed that as we did not participate in the Italian dinner (1st or 2nd sitting), we will not get pictures taken during this evening, when we suggested replacement surprise, the hostess promised to speak to management about it and come back to us, and she never did). During the sailing days, it was impossible to use the swimming pool.  Before even departing we were misinformed about the embarkation procedure. We bought airport-harbour transfer, and we were told that after landing at 9:00 we will be transferred to the ship, and we will be able to use our cabin straight away. When we arrived, we were told that we can wait in a waiting room (with plastic chairs) until check-in at 13:00. When we reported at 12:00 with sleeping child in our arms, asking whether it would be possible to check-in earlier, or enter the ship, we were told to wait, and sent to waiting room. We waited until 13:00, and when we came downstairs, it turned out that there is a line for 30 minutes waiting. I find it appauling that knowing our situation (sleeping child, etc.) nobody was even able to direct us to priority line (which we found ourselves). In general the ship is not really prepared to receive children. There are no safe railings at the outside decks. We looked at other ships in various harbours, and it was obvious that they are better prepared (so child cannot even stick a head out of the railing). Also, the space for children in the mini club was too small for the group that was there, and guardians were not paying attention to children running around. shouting and jumping on one another. This is not what I would call a family friendly environment. Food OK, better in the self-service buffet than during served dinners. Entertainment like from 80s, but our daughter loved as MSC calls it " Broadway like" shows (she is not even 3 though :))). International dancers really have to go... Buffet staff very nice and in general helpful, same with bars,but reception behaves like you are not there. When a girl could not explain me the disembarkation procedure (after each of my questions, there was a different version of it, that did not cover what was written in a daily news we received), she went to the last resort - " Are you first time at the cruise", and after I said yes, she rolled her eyes. In perspective it was funny, as she was sooooooo helpless poor thing... The ports of call were very far away from the city, especially ones in Morocco. It took us around 30 minute walk in Casablanca, walking around industrial zone...Not nice experience. In general, not very recommended, although in Canary Islands there are nice places to see and visit, and this made this trip worth it! Read Less
Sail Date November 2013
MSC Armonia Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 2.0 3.2
Entertainment 3.0 3.2
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.3
Family 5.0 3.3
Shore Excursion 3.0 3.2
Enrichment 3.0 3.0
Service 4.0 3.6
Value For Money 4.0 3.5

Find a MSC Armonia Cruise

Easily compare prices from multiple sites with one click