1 Las Palmas (Gran Canaria) to Europe - Western Mediterranean Marella Cruises Marella Explorer 2 Cruise Reviews

We joined this ship on It’s maiden voyage following a major refit. Unfortunately the refit was not completed before the ship sailed. We arrived in our cabin to find no electricity, safe not working, old shower door stored on the ... Read More
We joined this ship on It’s maiden voyage following a major refit. Unfortunately the refit was not completed before the ship sailed. We arrived in our cabin to find no electricity, safe not working, old shower door stored on the balcony. The electricity and shower door were dealt with in a reasonable space of time. Someone came to fix the safe, told us it was new and they didn’t have a code and another person would come to fix. More than 24 hours later no one had come and we contacted reception again, after giving a report of the items that needed repairing the receptionist rolled her eyes to indicate she had enough of us. Another member of staff arrived to give us the same answer about the safe and left. It was eventually fixed after more than 24 hours on the ship. Once the electricity was back on we realised the television did not work. This was fixed on the second day. On the third night we came back from dinner to find we had no running water from the sink taps and reception was closed. We reported next day and it was repaired while we were on an excursion. That night after dinner we came back to find no water again until the next day when we reported again. At this time we asked for the general manager, to be told he’s usually around somewhere and no further indication that anyone would find him. Maintenance staff have called on three occasions to fix the air conditioning which has always worked and we’ve not reported any problems. Many of the dining areas incur a supplementary charge, not all. We went to Nanno’s (no charge) at lunchtime for pasta (45 minute wait), the Beach cove for skewers (1hr 10 minutes for main course), latitude for breakfast (dirty tablecloth, dirty crockery, toast with a 10 minute wait for butter). We decided to eat in the market place where there was a good choice of food and no waiting. My partner uses the gym most days and most of the electrical equipment and exercise bicycles do not work. Speaking to other guests it seems as if everyone has had issues with either their cabin, service or both. The staff are very friendly and are working hard but there is a sense that the processes in place are not working and a lot needs to be done to get this ship up to an acceptable standard. There is a real sales atmosphere on board, constant encouragement to upgrade to different packages. If you buy something there is a hard sell to buy more, we understand the need for companies to make money but it seems the balance is not right on this ship, and it can be uncomfortable at times and not relaxing. Read Less
Sail Date April 2019
Marella Explorer 2 Ratings
Category Editor Member
Cabins 4.0 3.9
Dining 5.0 3.9
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 5.0 3.4
Family N/A 3.4
Shore Excursion 3.0 3.4
Enrichment 2.5 3.0
Service 5.0 4.4
Value For Money 5.0 3.6

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