4 Las Palmas (Gran Canaria) Royal Caribbean Grandeur of the Seas Cruise Reviews

we travelled with my son and his new wife for their first cruise.the embarkation queue was lengthy but moved quite fast and within 30 mins we had boarded.we were impressed with the centrum a rea and after signing up for the drinks package ... Read More
we travelled with my son and his new wife for their first cruise.the embarkation queue was lengthy but moved quite fast and within 30 mins we had boarded.we were impressed with the centrum a rea and after signing up for the drinks package we had our first of many cocktails consumed over the 5 days. i had arranged for the wedding celebration decoration package as a surprise laa we were excited to accompany our son and wife to their stateroom. imagine our disappointment to discover a birthday decoration in their room. i was very disappointed and went to guest services to complain. the very nice lady apologised and offered to refund our money and as a gesture sent some chocolate covered strawberries. i realize that mistakes happen and nothing can be done to rectify it but it was a major disappointment. however,it did not spoil our trip.we had a great time.i found the food in the main buffet to be good,if a little cool at times.we much preferred the garden cafe.the salads were exceptional and the sandwiches and paninnis very good.i used room service for breakfast to avoid the throngs. best service by a mile was the dining room. we used my time dining and were lucky to get the same table and waiters,mauritio and vicky.they made our dining a wonderful experience.they were attentive,great fun and went the extra mile for us.they arranged a special meal for my son who is allergic onions and mauritio made wonderful balloon animals. the shows were good and the the piano bar great. while on a trip to split a thunderstorm broke out and everyone dashed to the harbour to get a tender back to the ship. within seconds torrential rain and a strong wind drenched everyone.the tenders bobbed and rocked and it took approx 20 mins to get on board. it felt a little scary but on our tender was a group of women from dublin who sang and joked and calmed nerves and made a bad experience fun. disembarkation was straightforward.we had an early flight and requested express disembarkation.we left the boat at 7:30 and found our car from venice shuttle waiting to whisk us to the airport.if you need transfers at venice use venice shuttle.they are reliable courteous and prompt. we had a great time on the grandeur of the seas and converted my son and his wife to the cruising experience Read Less
Sail Date September 2012
This was our 3rd cruise and we sailed early October from Palma Majorca our flight was early out of Manchester and we were on board by 11:00 am, we booked an inside state room as wanted to see what it was like as our previous 2 cruises ... Read More
This was our 3rd cruise and we sailed early October from Palma Majorca our flight was early out of Manchester and we were on board by 11:00 am, we booked an inside state room as wanted to see what it was like as our previous 2 cruises we'd had balcony rooms and was surprised when we got on board as given the key to an outside room we queried it at guest relations and were told that we had been given an upgrade FOC. We enjoyed our cruise and thought the ship was very nice (first time on RC)our room attendant was very friendly and did a good job. We requested a large table for our late dining option and were placed with 3 other couples all in their 70's, we are both 50 so although our fellow guests were lovely to be with we felt that we could have been placed with people of similar ages who may have had more in common with us, we noticed that many tables were mixed languages and one English couple we met had been placed on a table of 4 with a German couple and really struggled to understand each other. Perhaps more thought could have been put into the allocation of tables by RC. The food was of a good standard but we felt that the presentation could have been better. The buffet restaurant had a variety of options but did seem to be muddled up with no continuity. There were many elderly people on board with walking problems who did hold others up which we found to be frustrating and many complained about nothing. The good thing about this cruise was the trial of the All Inclusive Option offered once you were on board you could have either $39 beer package, $49 Beer Wine, Spirits and soft drinks Package or the $59 everything including top brand names, we chose the $49 package and it was sufficient for us and we thought it value for money this included service charge but not the 8% tax All in all we enjoyed our cruise but are unsure whether we will do another one Read Less
Sail Date October 2011
When we booked our cruise we were a bit weary with all the negative comments especially about the comments regarding the condition of the ship. We found it to be in good nick considering that it is due to go in to dry dock for a refurb. ... Read More
When we booked our cruise we were a bit weary with all the negative comments especially about the comments regarding the condition of the ship. We found it to be in good nick considering that it is due to go in to dry dock for a refurb. The food was excellent,we ate in the Windjammer for breakfast and lunch and dined at the Great Gatsby in the evening which was a lovely experience thanks to Debra and Raul. We could not fault the service. The barbeque was good on the sail days. Our stateroom was small but functional and very clean. The entertainment was very good especially the resident entertainment team. There was a great scottish female vocalist on the first week and Jonathan Ansell a vocalist from G4 on the second week he was fabulous, we managed to get are photo with him at the end of his performance. There was always something going on in the day and at night. We enjoyed most of the ports of call, we didn't get off at Palermo as we have walked in to the town before and found it un-interesting as there is not much there. The only negatives were that the ship docked quite a long way from each town and was quite along walk if you choose not to take the RCI shuttle that charges 10$ per person return or 25$ each for three trips. There are port buses that are about 3-4 euros each which works out a bit cheaper, we personally have never had to pay with other companies, the shuttles have always been complementary. Another negative was teen club with regards to my teenage daughters who were a little disappointed that there wasn't a separate room for the younger children,they had to stay away certain times so that the younger children could use it for certain activities. The teen club was closed for maintenance few times and were not told were to go when activities were meant to be running in here. Also the public toilets were often closed for maintenance so e often had to go to a different floor. There was a terrible smell in the evening by the stairs on deck 2, I think this may be due to blocked toilets. I am sure that once the ship has had it's refurb all these problems will be rectified. The drinks are rather expensive after the additional spanish of 8% vat and 15% gratuity is added. If you get the soda package you can have tonic water and ginger ale in addition to the sprite and coke. We would sail with the Grandeur again if we got it for the right price. Read Less
Sail Date July 2011
This was the Grandeur's first trips in the Mediterranean after Panama and to be honest it showed. Many of the ship literature, notices etc. and senior staff were Spanish speakers with only the (albeit) few leisure staff newly ... Read More
This was the Grandeur's first trips in the Mediterranean after Panama and to be honest it showed. Many of the ship literature, notices etc. and senior staff were Spanish speakers with only the (albeit) few leisure staff newly appointed native English speakersSo on to details - first the pros. OK it's not the biggest ship on the seas but we really liked it. It was clean, lot of chrome, mirrors and well laid out. The centrum with its glass lifts and sweeping stairway was a good focal point of the ship.We had an outside cabin the first week and upgraded to a mini suite the second. Both were good and kept clean and sparkling by the cabin steward, especially Ida on deck four. We liked the kettle, fridge and bath in the suite - but none of those in the outside cabin!The dining room and cabin staff were excellent and so friendly. In fact most of the general staff always smiled and spoke as they passed you by. Only some of the bar staff weren't so friendly (or efficient).Now the cons. Embarkation was a nightmare. Transfer to the ship had been arranged by Cruise1st - never again! We had to find the bus ourselves. RC had their own staff at the airport for their transfers and we would use them next time. (Coming back we gave up the fight for the bus and had a taxi- there's plenty of them waiting. Our large cab cost E27 to the airport which we split with another couple). In the arrival hall we joined the huge queues standing for an hour or so before we got on the ship. Much of this was possibly because it was the first time for many of the staff so it may improve.Activities onboard were poor. Major highlights being the Belly Flop competition (honestly!), Mr & Mrs Show (passengers again), Karaoke (passengers again), Bingo - get the pattern? The ship's 12 piece main band were good and the 8 singers and dancers were obviously talented but they only did 2 real shows which were reasonable - the choreography seemed too frenzied to us. Two visiting acts - Motown group and Journey South (from The X Factor) showed how it should be done.Excursions - we booked 4. One was cancelled Ibiza. The Monte Carlo trip was OK but unknown to us all part of it was by public transport. Imagine 40 of us crammed into a service bus, strap hanging and not knowing where to get off. It spoilt it a bit for us. City tour of Barcelona was OK. Pisa trip was not good - many disabled passengers and a double decker bus was provided! Due to delays on the transfers we only had 15 mins in Pisa - our guide couldn't extend the time as she had to get back to the harbour to take another wine tasting trip at 1.30. As we didn't get back until 2.10 or so we suppose they were a bit rushed too. After all this we did our own thing each time and enjoyed it more. Other cruises we've done give port talks the day before arriving, explaining transport, shopping, suggested thing to do - not on this cruise. They didn't even tell us if there would be shuttle buses or not - must do better RC. Most of the problems seemed to revolve round the organisation and senior staff. The queues at the pursers counter towards the end of the week had to be seen to be believed. It's not rocket science to realise that people would be paying their accounts or pointing out mistakes (lots of these!)and increase the usual 3 slow staff up to say 5 for the last two days.Another example of poor management occurred when we tried to talk to the excursions manager about Pisa trip. We left a message - he didn't get back to us. When we eventually cornered him he said he was going to a meeting so didn't have time to see us. We put in a letter of complaint and finally on the last day received a letter (not signed by him)agreeing that the trip was not up to standard and refunding half our money. We were satisfied with this but it could have been handled so much better and by the way, people who didn't write and complain about this "unsatisfactory" trip got nothing!!So overall, did we enjoy the trip? - yes we did - nice boat, nice friendly (junior) staff, good food, interesting ports, blue sea, sun. Pity about the poor management and organization but it wouldn't stop us trying RC again. Read Less
Sail Date May 2011
Grandeur of the Seas Ratings
Category Editor Member
Cabins 3.5 4.0
Dining 3.5 4.0
Entertainment 3.5 3.8
Public Rooms 3.5 4.2
Fitness Recreation 3.5 3.8
Family 3.5 3.8
Shore Excursion 3.5 3.8
Enrichment 1.0 3.5
Service 4.0 4.5
Value For Money 4.5 3.9
Rates N/A 4.2

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